On January 16, 2025, the Reserve Bank of India (RBI) issued the Reserve Bank- Integrated Ombudsman Scheme, 2026. This follows the draft Reserve Bank – Ombudsman Scheme, 2025, issued on October 7, 2025, to gather feedback from stakeholders and the public. The feedback has been reviewed and incorporated into the final Scheme, with a statement on the feedback and actions taken provided in the Annex. The revised Scheme (RB-IOS), 2026, will be effective from July 1, 2026, and aims to strengthen the Reserve Bank Ombudsman framework for more efficient complaint resolution. The press release number is 2025-2026/1936. Brij Raj, Chief General Manager, is the contact person. The Department of Communication is located at the Central Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001. The phone number is 022-2266 0502, the website is www.rbi.org.in, and the email is helpdoc@rbi.org.in.
Key Entities Referenced
Reserve Bank - Integrated Ombudsman Scheme, 2026: Revised scheme to strengthen the Reserve Bank Ombudsman framework.
Reserve Bank – Ombudsman Scheme, 2025: Draft scheme issued by the Reserve Bank of India, predecessor to the 2026 scheme.
Reserve Bank of India: The issuer of the Reserve Bank - Integrated Ombudsman Scheme.
Mumbai: Location of Reserve Bank of India Central Office
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
January 16, 2025
RBI issues Reserve Bank - Integrated Ombudsman Scheme, 2026
The Reserve Bank of India had on October 07, 2025, issued the draft Reserve
Bank – Ombudsman Scheme, 2025, seeking feedback from the stakeholders and the
public.
2. Feedback received on the draft Scheme has been examined and necessary
modifications have been suitably incorporated in the final Scheme. A statement on the
feedback received for the draft Scheme and action taken is provided in the Annex.
3. The revised Scheme, to be called the Reserve Bank- Integrated Ombudsman
Scheme (RB-IOS), 2026, is being issued today. The revised Scheme that will come
into force from July 01, 2026 is expected to strengthen the Reserve Bank Ombudsman
framework and bring about further efficiency in resolution of complaints.
Brij Raj
Press Release: 2025-2026/1936 Chief General Manager