On January 16, 2025, the RBI issued the Reserve Bank - Integrated Ombudsman Scheme, 2026. This follows the draft Reserve Bank – Ombudsman Scheme, 2025 issued on October 07, 2025, for which feedback was sought. Modifications have been incorporated into the final scheme. A statement on the feedback received for the draft Scheme and action taken is provided in the Annex. The revised Scheme (RB-IOS), 2026 will be called the Reserve Bank-Integrated Ombudsman Scheme, 2026, and will come into force from July 01, 2026.
Contact information:
Website: www.rbi.org.in/hindi, www.rbi.org.in
Email: helpdoc@rbi.org.in
Phone: 022 - 2266 0502
Brij Raj, Chief General Manager is the contact person. The press release number is 2025-2026/1936.
Key Entities Referenced
Reserve Bank - Integrated Ombudsman Scheme (RB-IOS), 2026: The revised scheme issued by RBI to strengthen the Reserve Bank Ombudsman framework.
Reserve Bank of India: The central bank of India issuing the scheme
Mumbai: Location of the Reserve Bank of India's central office
draft Reserve Bank – Ombudsman Scheme, 2025: The initial draft of the scheme issued for feedback.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
January 16, 2025
RBI issues Reserve Bank - Integrated Ombudsman Scheme, 2026
The Reserve Bank of India had on October 07, 2025, issued the draft Reserve
Bank – Ombudsman Scheme, 2025, seeking feedback from the stakeholders and the
public.
2. Feedback received on the draft Scheme has been examined and necessary
modifications have been suitably incorporated in the final Scheme. A statement on the
feedback received for the draft Scheme and action taken is provided in the Annex.
3. The revised Scheme, to be called the Reserve Bank- Integrated Ombudsman
Scheme (RB-IOS), 2026, is being issued today. The revised Scheme that will come
into force from July 01, 2026 is expected to strengthen the Reserve Bank Ombudsman
framework and bring about further efficiency in resolution of complaints.
Brij Raj
Press Release: 2025-2026/1936 Chief General Manager