On January 16, 2025, the Reserve Bank of India (RBI) issues the Reserve Bank - Integrated Ombudsman Scheme, 2026 (RB-IOS, 2026). The RBI had issued the draft Reserve Bank – Ombudsman Scheme, 2025 on October 7, 2025, seeking feedback from stakeholders. Feedback received was examined and incorporated into the final Scheme. The revised scheme will come into effect on July 1, 2026. A statement on the feedback received for the draft Scheme and action taken is provided in the Annex.
Contact: helpdoc@rbi.org.in. Phone: 022 - 2266 0502
Press Release: 2025-2026/1936
Brij Raj, Chief General Manager.
Key Entities Referenced
Reserve Bank - Integrated Ombudsman Scheme, 2026: The primary scheme being announced and implemented by the RBI.
Reserve Bank of India: The issuing authority for the ombudsman scheme.
draft Reserve Bank – Ombudsman Scheme, 2025: The previous draft version of the integrated ombudsman scheme.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
January 16, 2025
RBI issues Reserve Bank - Integrated Ombudsman Scheme, 2026
The Reserve Bank of India had on October 07, 2025, issued the draft Reserve
Bank – Ombudsman Scheme, 2025, seeking feedback from the stakeholders and the
public.
2. Feedback received on the draft Scheme has been examined and necessary
modifications have been suitably incorporated in the final Scheme. A statement on the
feedback received for the draft Scheme and action taken is provided in the Annex.
3. The revised Scheme, to be called the Reserve Bank- Integrated Ombudsman
Scheme (RB-IOS), 2026, is being issued today. The revised Scheme that will come
into force from July 01, 2026 is expected to strengthen the Reserve Bank Ombudsman
framework and bring about further efficiency in resolution of complaints.
Brij Raj
Press Release: 2025-2026/1936 Chief General Manager