On November 28, 2025, the Reserve Bank of India (RBI) issued the Reserve Bank of India (Digital Banking Channels Authorisation) Directions, 2025. The RBI had previously issued draft Master Directions on Digital Banking Channels Authorisation, 2025 on July 21, 2025, soliciting feedback from banks and other stakeholders. The objective of the Master Directions is to facilitate sustainable growth of digital banking services by consolidating and updating existing instructions. Feedback received on the draft has been examined and incorporated into the final Directions. Statement on the feedback received for the draft Master Directions is provided in the Annex. The final instructions are being issued today. Contact information for the Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001 is available by phone at 022 - 2266 0502 or by email at helpdoc@rbi.org.in. The website is www.rbi.org.in. Brij Raj, Chief General Manager, issued the press release, numbered 2025-2026/1589.
Key Entities Referenced
Reserve Bank of India: The central bank of India, issuer of the directions.
Master Directions on Digital Banking Channels Authorisation, 2025: New directions issued by RBI to facilitate the growth of digital banking services.
Annex: Contains the statement on the feedback received for the draft Master Directions.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
November 28, 2025
RBI issues Reserve Bank of India (Digital Banking Channels Authorisation)
Directions, 2025
The Reserve Bank of India had issued draft Master Directions on Digital Banking
Channels Authorisation, 2025 on July 21, 2025, seeking feedback from banks and
other stakeholders. The Reserve Bank has issued instructions from time-to-time
governing internet and mobile banking services offered by various categories of
banks. These services have evolved significantly since issue of the initial guidelines,
as new and innovative digital channels have come into use. The objective of the
Master Directions is to facilitate sustainable growth of digital banking services, by
consolidating and updating the existing instructions on use of digital channels for
providing banking services.
Feedback received on the draft has been examined and consequent modifications
have been suitably incorporated in the final Directions. Statement on the feedback
received for the draft Master Directions is provided in the Annex. The final
instructions are being issued today.
(Brij Raj)
Press Release: 2025-2026/1589 Chief General Manager