**Executive Summary**
RBI Panaji Regional Office organized financial literacy and cyber fraud awareness programs in Goa during December 2025 as part of the nationwide 'RBI Kehta Hai' campaign. The programs targeted a wide cross-section of society, including senior citizens, women, school students, and college youth. The goal was to educate the public about RBI regulations and enhance customer service in banks, with specific actions to improve cyber hygiene and financial literacy.
**Key Points / Main Content**
* **RBI Initiative:**
* RBI Panaji conducted awareness programs in Goa in December 2025.
* The campaign focuses on cyber fraud awareness and financial literacy.
* It is part of the 'RBI Kehta Hai' initiative to educate the public on regulations and customer service.
* **Cyber Fraud Awareness:**
* A program in Panaji targeted senior citizens and women, who are increasingly targeted by cyber criminals.
* Ignorance, fear, and greed were identified as critical enablers of cyber frauds.
* Common cyber fraud typologies were discussed, including "digital arrest," impersonation scams, and phishing.
* Participants were encouraged to report cyber fraud incidents through the National Cyber Crime Reporting Portal and the Cybercrime Helpline.
* **Financial Literacy Camps:**
* The Financial Inclusion and Development Department of RBI Panaji conducted camps for students in North and South Goa.
* The programs focused on responsible financial behavior, safe usage of digital banking tools, security features of Indian currency notes, and procedures for exchanging soiled or mutilated notes.
* Students were advised on protecting personal financial information and familiarized with the Integrated Ombudsman Scheme.
**Impact Analysis**
**Senior Citizens and Women**
* **Impact:** Increased awareness of cyber fraud risks and how to protect themselves.
* **Action Required:** Practice vigilance when using digital platforms, adhere to cyber hygiene practices, and promptly report cyber fraud incidents.
**School and College Students**
* **Impact:** Enhanced financial literacy and understanding of safe financial practices.
* **Action Required:** Apply the principles of responsible financial behavior, utilize digital banking tools safely, and protect personal financial information.
**General Public**
* **Impact:** Increased awareness of RBI regulations and their rights related to customer service in banks.
* **Action Required:** Familiarize themselves with the Integrated Ombudsman Scheme and grievance redressal mechanisms.
Key Entities Referenced
Reserve Bank of India (RBI): Central bank of India, organizing awareness campaigns on cyber fraud.
`RBI Kehta Hai` campaign: Nationwide RBI initiative to create awareness on cyber fraud.
Panaji: Location of the RBI regional office organizing the awareness programmes.
Goa: State where the awareness programmes are being conducted.
National Cyber Crime Reporting Portal: Platform for reporting cyber fraud incidents.
Ministry of Finance
RBI Panaji organises financial literacy and cyber
fraud awareness programmes for citizens,
students across Goa
प्रव तथ: 24 DEC 2025 5:45PM by PIB Mumbai
Goa, 24 December 2025
In relation to the Reserve Bank of India’s (RBI) nationwide ‘RBI Kehta Hai’ campaign to create
awareness on cyber fraud, RBI Panaji Regional Office organised a series of awareness
programmes in Goa during December 2025, covering a wide cross-section of society including
senior citizens, women, school students and college youth.
As part of the campaign, a specialised cyber fraud awareness programme was organised in
Panaji for senior citizens and women, a segment increasingly targeted by cyber criminals.
The event was held in the presence of Shri Vivek Deep, Executive Director, RBI; and Shri
Prabhakar Jha, Regional Director, RBI Panaji; and Shri Deepak Pednekar, Police Inspector, Cyber
Crime Cell, Goa Police, who served as the guest speaker.
Highlighting the rising incidence of cyber frauds targeting senior citizens and women in Goa,
Shri Prabhakar Jha talked about the RBI’s proactive financial literacy initiatives tailored to
diverse demographic groups.
Identifying ignorance, fear, and greed as the three critical enablers of cyber frauds, Shri Vivek
Deep, Executive Director, RBI, explained why senior citizens are particularly vulnerable, citing
factors such as limited technical literacy, financial stability, and growing social media usage.
Shri Deepak Pednekar talked about common cyber fraud typologies such as “digital arrest,”
impersonation scams, and phishing and stressed adherence to cyber hygiene practices.
The programme highlighted emerging cyber fraud typologies, common psychological triggers
exploited by fraudsters and the importance of maintaining cyber hygiene. Participants were also
sensitised on the need for vigilance while using digital platforms and were encouraged to report
cyber fraud incidents promptly through the National Cyber Crime Reporting Portal and the
Cybercrime Helpline.
Complementing the initiative, the Financial Inclusion and Development Department of RBI
Panaji conducted financial awareness camps for students in North and South Goa, reaching both
school and college youth. The programmes focused on building a strong foundation of financial
literacy at an early stage, covering responsible financial behaviour, safe usage of digital banking
tools, security features of Indian currency notes and procedures for exchange of soiled or
mutilated notes. Students were also sensitised to common fraud techniques and advised on
protecting personal financial information such as OTPs, passwords and UPI PINs. Awareness was
further enhanced through familiarisation with the Integrated Ombudsman Scheme, empowering
students to understand their rights and the grievance redressal mechanism available to them.
‘RBI Kehta Hai’ is an initiative of the Reserve Bank of India to educate the public about its
regulations which are aimed at enhancing the quality of customer service in banks.* * *
PIB Panaji | Nana Meshram/Riyas Babu/Darshana Rane
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