**Summary:**
From April 1, 2025, to July 24, 2025, the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) received 660,091 grievances related to Central Ministries/Departments. Of these, 447,431 grievances were redressed within 30 days, with an average redressal time of 16 days. The Department of Administrative Reforms and Public Grievances conducts monthly review meetings with all Ministries/Departments and States/Union Territories to ensure the timely resolution of grievances. A Feedback Call Centre has been operational since July 2022 to independently assess citizen satisfaction. This information was provided by Dr. Jitendra Singh, Union Minister of State.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions: The central ministry responsible for personnel matters, public grievances, and pensions.
CPGRAMS: Centralized Public Grievance Redress and Monitoring System, a platform for citizens to lodge grievances.
Department of Administrative Reforms and Public Grievances: The department responsible for administrative reforms and public grievance redressal.
Dr. Jitendra Singh: Union Minister of State Independent Charge for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances Pensions, Department of Atomic Energy and Department of Space.
Rajya Sabha: The upper house of the Parliament of India, where Dr. Jitendra Singh provided a written reply.
Delhi: Location of PIB (Press Information Bureau), indicating where the information was posted.
StateUTs: Refers to States and Union Territories of India; involved in monthly review meetings for timely grievance disposal.
Feedback Call Centre: A call center operational since July 2022 to assess citizen satisfaction independently.
Ministry of Personnel, Public Grievances & Pensions
REDRESSAL OF COMPLAINTS UNDER
CPGRAMS
Posted On: 31 JUL 2025 7:16PM by PIB Delhi
In the period from 1.4.2025 to 24.7.2025, a total of 6,60,091 grievances pertaining to Central
Ministries/Departments have been received in CPGRAMS out of which 4,47,431 grievances have been
redressed within 30 days with an average grievance redressal time of 16 days. Department of Administrative
Reforms and Public Grievances conducts monthly review meetings with all Ministries/Departments and
State/UTs to ensure timely disposal of grievances. To independently assess the citizen satisfaction, a
Feedback Call Centre is operational since July 2022.
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for
Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances &
Pensions, Department of Atomic Energy and Department of Space, in a written reply in the Rajya
Sabha today.
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NKR/PSM/AV
(Release ID: 2150967)