**Executive Summary**
This Reserve Bank of India (RBI) notification, dated January 01, 2026, informs all Prepaid Payment Instrument (PPI) Issuers about the submission of PPI Statistics and PPI Customer Grievances returns in the Centralised Information Management System (CIMS) following the launch of the next-generation data warehouse. PPI Statistics should be submitted monthly, while PPI Customer Grievances should be submitted quarterly, both starting December 2025. The submission deadlines are the 7th and 10th of the succeeding month for monthly and quarterly returns, respectively.
**Key Points / Main Content**
* **New Reporting System:**
* The reporting of PPI Statistics and PPI Customer Grievances will now be done through the Centralised Information Management System (CIMS).
* **Returns to be Submitted:**
* PPI Statistics (Return Code R100): Monthly submission.
* PPI Customer Grievances (Return Code R360): Quarterly submission.
* **Reporting Period:**
* The reporting period for both returns begins December 2025.
* **Submission Portal:**
* Returns must be submitted on the CIMS portal (https://cims.rbi.org.in/#/login).
* **Login Credentials:**
* Admin Users must create login credentials for the users submitting the returns.
* **Submission Deadlines:**
* Monthly returns (e.g., December 2025 return) are due by the 7th of the succeeding month (e.g., January 07, 2026).
* Quarterly returns (e.g., December 2025 quarter return) are due by the 10th of the succeeding month (e.g., January 10, 2026).
* **Regulatory Compliance:**
* This is issued under Section 12 read with Section 19 of the Payment and Settlement Systems Act, 2007. Non-compliance will lead to penal action.
**Impact Analysis**
**Stakeholder: All Prepaid Payment Instrument (PPI) Issuers**
**Impact:**
* Required to submit PPI Statistics and PPI Customer Grievances returns through the new CIMS platform.
* Must adhere to new reporting frequency and deadlines.
**Action Required:**
* Access the CIMS portal and ensure that Admin Users create appropriate user login credentials.
* Familiarize themselves with the reporting guidelines and CIMS portal.
* Prepare and submit PPI Statistics and PPI Customer Grievances returns by the specified deadlines starting December 2025.
Key Entities Referenced
Payment and Settlement Systems Act, 2007: Indian legislation referenced for compliance and penalties related to the reporting requirements.
Centralised Information Management System (CIMS): The reporting portal established by the Reserve Bank of India for submitting PPI Statistics and PPI Customer Grievances returns.
Reserve Bank of India: Regulatory body issuing instructions to Prepaid Payment Instrument (PPI) Issuers.
PPI Statistics: Monthly return required from PPI Issuers.
PPI Customer Grievances: Quarterly return required from PPI Issuers.
बेटी बचाओ
बेटी पढ़ाओ
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
www.rbi.org.in
RBI/2025-26/172
CO.DPSS.ODD.No.S1074/06-08-024/2025-2026 January 01, 2026
To
All Prepaid Payment Instrument (PPI) Issuers
Madam / Dear Sir,
Returns – Department of Payment and Settlement Systems – Submission in CIMS
Following the launch of the next generation datawarehouse of the Reserve Bank of India
i.e. Centralised Information Management System (CIMS), it has now been decided to
commence the reporting of the following returns in CIMS:
Sr. No. Return Name Return Code Frequency
1 PPI Statistics R100 Monthly
2 PPI Customer Grievances R360 Quarterly
2. Accordingly, you are advised to submit the PPI Statistics return for the reporting period
December 2025 onwards and the PPI Customer Grievances return for the reporting
quarter December 2025 onwards, on the CIMS portal (https://cims.rbi.org.in/#/login), as
per the reporting guidelines.
3. The Admin Users for each reporting entity have been created in CIMS. The login
credentials for the users who will be submitting these two returns need to be created by
the Admin Users of the respective entity.
4. As per the extant practice, the returns for every month should be submitted by the 7th
of the succeeding month (i.e. return for December 2025 should be submitted by January
07, 2026). Further, the returns for every quarter should be submitted by the 10th of the
succeeding month (i.e. return for December 2025 quarter should be submitted by January
10, 2026).This is issued under Section 12 read with Section 19 of the Payment and
Settlement Systems Act, 2007. Non-compliance with the instruction will be liable to penal
action.
Yours faithfully,
(Saurabh Nath)
Chief General Manager
भुगतान और ननपटान प्रणाली नर्भाग, केंद्रीय कायावलय, 14र्ी मंनिल, केंद्रीय कायावलय भर्न, शहीद भगत न ंह मागव, फोटव, मुम्बई – 400 001
फोन: (91-22) 2264 4995, फैक्स Fax: (91-22) 2265 9566, 2269 1557, ई-मेल: cgmdpssco@rbi.org.in
Department of Payment and settlement Systems, Central Office, 14th Floor, Central Office Building, Shahid Bhagat Singh Road, Fort, Mumbai –
400 001.
Phone: (91-22) 2264 4995, Fax: (91-22) 2265 9566, 2269 1557, Email: cgmdpssco@rbi.org.in
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