**Executive Summary**
This Reserve Bank of India (RBI) notification, dated January 01, 2026, informs all Prepaid Payment Instrument (PPI) Issuers about the commencement of return submissions in the Centralised Information Management System (CIMS). PPI issuers are required to submit PPI Statistics monthly and PPI Customer Grievances quarterly, starting from December 2025. Monthly returns should be submitted by the 7th of the succeeding month, and quarterly returns by the 10th of the succeeding month.
**Key Points / Main Content**
* **New Reporting System:**
* RBI is moving to the Centralised Information Management System (CIMS) for return submissions.
* **Mandatory Returns and Frequency:**
* PPI Statistics (Return Code R100): Monthly
* PPI Customer Grievances (Return Code R360): Quarterly
* **Submission Start Date:**
* Effective for the reporting period/quarter of December 2025 onwards.
* **Submission Portal:**
* Returns must be submitted on the CIMS portal: https://cims.rbi.org.in/#/login
* **Login Credentials:**
* Admin Users for each reporting entity have been created in CIMS.
* Admin Users need to create login credentials for users submitting the returns.
* **Submission Deadlines:**
* Monthly returns: By the 7th of the succeeding month (e.g., December 2025 return by January 07, 2026).
* Quarterly returns: By the 10th of the succeeding month (e.g., December 2025 quarter return by January 10, 2026).
* **Legal Basis and Compliance:**
* Issued under Section 12 read with Section 19 of the Payment and Settlement Systems Act, 2007.
* Non-compliance will result in penal action.
**Impact Analysis**
**Stakeholder:** All Prepaid Payment Instrument (PPI) Issuers
**Impact**
New reporting requirements within the CIMS system for both monthly PPI Statistics and quarterly PPI Customer Grievances.
**Action Required**
Register on the CIMS portal, create login credentials for users, and submit the required returns according to the specified frequency and deadlines. Ensure compliance to avoid penal action.
Key Entities Referenced
Payment and Settlement Systems Act, 2007: Governs payment and settlement systems, Sections 12 and 19 are referenced regarding the issuance of this instruction.
Reserve Bank of India: Issuer of the circular and regulator of payment systems.
CIMS: Centralised Information Management System, the platform for submitting the returns.
Prepaid Payment Instrument (PPI) Issuers: The entities to whom the circular is addressed and who are required to submit returns.
PPI Statistics: Monthly return required to be submitted by PPI Issuers.
बेटी बचाओ
बेटी पढ़ाओ
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
www.rbi.org.in
RBI/2025-26/172
CO.DPSS.ODD.No.S1074/06-08-024/2025-2026 January 01, 2026
To
All Prepaid Payment Instrument (PPI) Issuers
Madam / Dear Sir,
Returns – Department of Payment and Settlement Systems – Submission in CIMS
Following the launch of the next generation datawarehouse of the Reserve Bank of India
i.e. Centralised Information Management System (CIMS), it has now been decided to
commence the reporting of the following returns in CIMS:
Sr. No. Return Name Return Code Frequency
1 PPI Statistics R100 Monthly
2 PPI Customer Grievances R360 Quarterly
2. Accordingly, you are advised to submit the PPI Statistics return for the reporting period
December 2025 onwards and the PPI Customer Grievances return for the reporting
quarter December 2025 onwards, on the CIMS portal (https://cims.rbi.org.in/#/login), as
per the reporting guidelines.
3. The Admin Users for each reporting entity have been created in CIMS. The login
credentials for the users who will be submitting these two returns need to be created by
the Admin Users of the respective entity.
4. As per the extant practice, the returns for every month should be submitted by the 7th
of the succeeding month (i.e. return for December 2025 should be submitted by January
07, 2026). Further, the returns for every quarter should be submitted by the 10th of the
succeeding month (i.e. return for December 2025 quarter should be submitted by January
10, 2026).This is issued under Section 12 read with Section 19 of the Payment and
Settlement Systems Act, 2007. Non-compliance with the instruction will be liable to penal
action.
Yours faithfully,
(Saurabh Nath)
Chief General Manager
भुगतान और ननपटान प्रणाली नर्भाग, केंद्रीय कायावलय, 14र्ी मंनिल, केंद्रीय कायावलय भर्न, शहीद भगत न ंह मागव, फोटव, मुम्बई – 400 001
फोन: (91-22) 2264 4995, फैक्स Fax: (91-22) 2265 9566, 2269 1557, ई-मेल: cgmdpssco@rbi.org.in
Department of Payment and settlement Systems, Central Office, 14th Floor, Central Office Building, Shahid Bhagat Singh Road, Fort, Mumbai –
400 001.
Phone: (91-22) 2264 4995, Fax: (91-22) 2265 9566, 2269 1557, Email: cgmdpssco@rbi.org.in
नहंदी आ ान है, इ का प्रयोग बढ़ाइए