**Executive Summary**
This document from the Reserve Bank of India, dated January 1, 2026, informs all Prepaid Payment Instrument (PPI) Issuers about the submission of returns in the Centralised Information Management System (CIMS). PPI Issuers are required to submit PPI Statistics (monthly) and PPI Customer Grievances (quarterly) returns starting from December 2025. Returns for each month should be submitted by the 7th of the succeeding month, and quarterly returns by the 10th of the succeeding month.
**Key Points / Main Content**
* **Mandatory Reporting in CIMS:**
* PPI Issuers must now report PPI Statistics and PPI Customer Grievances via the CIMS portal.
* **Returns to be Submitted:**
* PPI Statistics (Return Code R100): Monthly submission.
* PPI Customer Grievances (Return Code R360): Quarterly submission.
* **Reporting Period:**
* Reporting commences from December 2025 onwards for both PPI Statistics and PPI Customer Grievances returns.
* **Submission Deadlines:**
* Monthly returns must be submitted by the 7th of the succeeding month.
* Quarterly returns must be submitted by the 10th of the succeeding month.
* **Admin User Credentials:**
* Admin Users for each reporting entity have been created in CIMS.
* Admin Users need to create login credentials for users submitting the returns.
* **Regulatory Compliance:**
* This instruction is issued under Section 12 read with Section 19 of the Payment and Settlement Systems Act, 2007.
* Non-compliance will result in penal action.
**Impact Analysis**
**PPI Issuers**
* **Impact:** PPI Issuers are required to submit PPI statistics and PPI customer grievances returns in CIMS
* **Action Required:**
* Submit PPI Statistics returns monthly.
* Submit PPI Customer Grievances returns quarterly.
* Ensure timely submission via the CIMS portal.
* Create login credentials for users submitting the returns through Admin Users.
Key Entities Referenced
Payment and Settlement Systems Act, 2007: Refers to Sections 12 and 19 of the Act regarding issuance of instructions and penal action for non-compliance.
Reserve Bank of India (RBI): The issuing authority for the circular regarding the submission of PPI statistics and customer grievances.
Centralised Information Management System (CIMS): RBI's platform for reporting of returns like PPI Statistics and PPI Customer Grievances.
All Prepaid Payment Instrument (PPI) Issuers: The entities to whom the circular is addressed, and who are required to submit the returns.
बेटी बचाओ
बेटी पढ़ाओ
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
www.rbi.org.in
RBI/2025-26/172
CO.DPSS.ODD.No.S1074/06-08-024/2025-2026 January 01, 2026
To
All Prepaid Payment Instrument (PPI) Issuers
Madam / Dear Sir,
Returns – Department of Payment and Settlement Systems – Submission in CIMS
Following the launch of the next generation datawarehouse of the Reserve Bank of India
i.e. Centralised Information Management System (CIMS), it has now been decided to
commence the reporting of the following returns in CIMS:
Sr. No. Return Name Return Code Frequency
1 PPI Statistics R100 Monthly
2 PPI Customer Grievances R360 Quarterly
2. Accordingly, you are advised to submit the PPI Statistics return for the reporting period
December 2025 onwards and the PPI Customer Grievances return for the reporting
quarter December 2025 onwards, on the CIMS portal (https://cims.rbi.org.in/#/login), as
per the reporting guidelines.
3. The Admin Users for each reporting entity have been created in CIMS. The login
credentials for the users who will be submitting these two returns need to be created by
the Admin Users of the respective entity.
4. As per the extant practice, the returns for every month should be submitted by the 7th
of the succeeding month (i.e. return for December 2025 should be submitted by January
07, 2026). Further, the returns for every quarter should be submitted by the 10th of the
succeeding month (i.e. return for December 2025 quarter should be submitted by January
10, 2026).This is issued under Section 12 read with Section 19 of the Payment and
Settlement Systems Act, 2007. Non-compliance with the instruction will be liable to penal
action.
Yours faithfully,
(Saurabh Nath)
Chief General Manager
भुगतान और ननपटान प्रणाली नर्भाग, केंद्रीय कायावलय, 14र्ी मंनिल, केंद्रीय कायावलय भर्न, शहीद भगत न ंह मागव, फोटव, मुम्बई – 400 001
फोन: (91-22) 2264 4995, फैक्स Fax: (91-22) 2265 9566, 2269 1557, ई-मेल: cgmdpssco@rbi.org.in
Department of Payment and settlement Systems, Central Office, 14th Floor, Central Office Building, Shahid Bhagat Singh Road, Fort, Mumbai –
400 001.
Phone: (91-22) 2264 4995, Fax: (91-22) 2265 9566, 2269 1557, Email: cgmdpssco@rbi.org.in
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