On 13.11.2025, a meeting was chaired by Shri. M. Nagaraju, Secretary, Department of Financial Services (DFS) to discuss the issues of medical inflation and rising premium costs. The Secretary urged greater collaboration between hospitals and insurers through cost control and standardization. Insurance companies were urged to ensure the highest standards of service and better turnaround time for policyholders, especially during hospitalization and settlement of claims.
Participants included representatives from General Insurance Council, Association of Healthcare Providers in India (AHPI), Max Healthcare, Fortis Healthcare, Apollo Hospitals, New India Assurance Company Limited, Star Health Insurance, Bajaj Allianz General Insurance Company, Shri Inderjeet Singh (Secretary General, General Insurance Council), Dr. Suneeta Reddy (MD, Apollo Hospitals), Shri Shivakumar Pattabhiraman (MD, Indraprastha Apollo Hospitals), Shri Abhay Soi (CMD, Max Healthcare), Dr. Girdhar J. Gyani (Director General, AHPI), Shri Krishnan Ramachandran (CEO, Niva Bupa Health Insurance), Shri Amitabh Jain (ED & COO, Star Health Insurance), and Smt. Meera Parthasarathy (General Manager, Oriental Insurance Company).
Insurers and hospitals were advised to expedite onboarding on the National Health Claims Exchange, devise standardized treatment protocols, common empanelment norms, and seamless cashless claims processing. Standardized hospital empanelment norms across all insurers would ensure consistent cashless access for policyholders, streamline service terms, improve operational procedures, and reduce administrative burden.
This press release was posted on 14 NOV 2025 at 12:19PM by PIB Delhi. The visitor counter is currently at 3242.
Key Entities Referenced
Department of Financial Services (DFS): Indian government department responsible for financial services.
General Insurance Council: Representative body for general insurance companies.
Association of Healthcare Providers in India (AHPI): Organization representing healthcare providers in India.
National Health Claims Exchange: A platform for standardizing and streamlining health insurance claims processing.
Ministry of Finance
Secretary DFS, M. Nagaraju chairs meeting of
Insurers and Healthcare Providers
Secretary stresses on greater collaboration between
hospitals and insurers through cost control and
standardization
Secretary urges Insurance companies to ensure highest
standards of service and better turnaround time for policy
holders especially during hospitalisation and settlement of
claims
Posted On: 14 NOV 2025 12:19PM by PIB Delhi
A meeting was chaired by Shri. M. Nagaraju, Secretary, Department of Financial Services (DFS) on
13.11.2025 to discuss the issues of medical inflation and rising premium costs.
The meeting was attended by representatives from General Insurance Council, Association of
Healthcare Providers in India (AHPI), healthcare industry representatives from Max Healthcare,
Fortis Healthcare, Apollo Hospitals and insurers like New India Assurance Company Limited, Star
Health Insurance and Bajaj Allianz General Insurance Company, along with several others.Secretary advised insurers and hospitals to take measures such as expediting the onboarding on
National Health Claims Exchange, devising standardized treatment protocols, common empanelment
norms, seamless cashless claims processing etc. to make healthcare affordable and accessible.
Further, he emphasized that having standardised hospital empanelment norms across all insurers
would ensure consistent cashless access for policyholders, streamline the service terms, improve
operational procedures and reduce administrative burden on hospitals.
He stressed that the insurance companies should ensure that the policy holders are provided with the
highest standards of service and better turnaround time especially during hospitalisation process and
while providing approvals for settlement of claims.
During the meeting, Secretary also advised that while medical inflation is interconnected with various
cost drivers, greater collaboration between hospitals and insurers through cost control and
standardization is necessary to bring transparency and efficiency to ensure better value for health
insurance policyholders.
Shri Inderjeet Singh, Secretary General, General Insurance Council, Dr. Suneeta Reddy, MD, Apollo
Hospitals, Shri Shivakumar Pattabhiraman, MD, Indraprastha Apollo Hospitals, Shri Abhay Soi,
CMD, Max Healthcare, Dr. Girdhar J. Gyani, Director General, AHPI, Shri Krishnan Ramachandran,
CEO , Niva Bupa Health Insurance, Shri Amitabh Jain, ED & COO, Star Health Insurance, Smt.
Meera Parthasarathy, General Manager, Oriental Insurance Company, participated in the discussions,
along with several other stakeholders.
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NB/PK
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