The Department of Administrative Reforms and Public Grievances (DARPG) released the 34th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of May, 2025

Ministry of Personnel, Public Grievances & Pensions The Department of Administrative Reforms and Public Grievances (DARPG) released the 34th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of May, 2025 A total of 67,787 PG cases were received by States/UTs and 78,123 grievances were redressed in May, 2025 Under the Sevottam Scheme, 855 training courses have been completed, in which 28,438 officers have been trained Posted On: 13 JUN 2025 6:43PM by PIB Delhi The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public th Grievance Redress and Monitoring System (CPGRAMS) 34 monthly report for States/UTs for May, 2025. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs. A total of 78,123 grievances were redressed by the States and Union Territories in May, 2025. The pendency of grievances on the CPGRAMS portal stands at 1,97,787 grievances across the States/UTs for the month of May, 2025. The Feedback Call Centre collected a total of 65,601 feedbacks in May, 2025, where, 26,633 feedbacks were collected from States/UTs The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal in the month of May, 2025. A total of 60,499 new users registered for the month of May, 2025, with maximum registrations from Uttar Pradesh (10,043 registrations). The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in May, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,653 grievances were registered through CSCs in the month of May, 2025 It also highlights the major issues/categories for which the maximum grievances were registered through CSCs. Uttar Pradesh has received the maximum number of grievances in May, 2025 with the number standing at st 26,634 grievances. 23 States/UTs have more than 1000 pending grievances as on 31 May, 2025. Uttar Pradesh and Gujarat disposed the maximum number of grievances in May, 2025, with the number standing at 26,658 and 14,369 grievances respectively. 14 States/UTs have disposed more than 1000 grievances in st between 1st to 31 May, 2025.The report also includes the status of grants released under the Sevottam Scheme in the FY 2024-25. In the last four Financial Years (2022-23, 2023-24, 2024-25, 2025-26), 855 training courses have been completed, in which ~28,438 officers have been trained. S No. Financial Year Training Conducted Officers Trained 1 2022-23 280 8,496 2 2023-24 236 8,477 3 2024-25 306 10,257 4 2025-26 33 1,208 TOTAL 855 28,438 Key Highlights for the month of May, 2025, are as follows: 1. Status of Public Grievances on CPGRAMS: In May, 2025, 67,787 PG cases were received for the States/UTs and 78,123 PG cases were redressed (cid:108) The monthly disposal in States/UTs increased from 57,021 PG cases at the end of April, 2025 to 78,123 (cid:108) PG cases at the end of May, 2025 2. Status of Pendency of Public Grievances on CPGRAMS st 23 States/UTs have more than 1000 pending grievances as on 31 May, 2025 (cid:108) st For States/UTs, as on 31 May, 2025, there exists a pendency of 1,97,787 PG cases (cid:108) Report Link: https://darpg.gov.in/sites/default/files/2025-05-01_state.pdf *** NKR /PSM (Release ID: 2136236)