Date: 2025-06-13Category: Not ApplicableState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 37th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of May, 2025
The Department of Administrative Reforms and Public Grievances (DARPG) released the 37th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for May 2025. Central Ministries/Departments redressed 1,24,101 grievances, marking the 35th consecutive month with over 1 lakh cases disposed of. The average grievance disposal time was 16 days. In May 2025, 60,499 new users registered on the CPGRAMS portal, with Uttar Pradesh accounting for the highest number of registrations (10,043). The Feedback Call Centre collected 65,601 feedbacks, including 38,968 for Central Ministries/Departments. 5,653 grievances were registered through Common Service Centres (CSCs). 28 review meetings were conducted across Central Ministries and Departments. The Department of Telecommunications, Department of Posts, and Central Board of Indirect Taxes and Customs were top performers in Group A of the Grievance Redressal Assessment and Index (GRAI), while the Ministry of Tribal Affairs, Ministry of Parliamentary Affairs, and Department of Investment and Public Asset Management led in Group B.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions: A government ministry overseeing personnel, public grievances, and pensions.
Department of Administrative Reforms and Public Grievances: A department (DARPG) responsible for administrative reforms and public grievances.
DARPG: Abbreviation for the Department of Administrative Reforms and Public Grievances.
37th Monthly Report on Centralized Public Grievance Redress and Monitoring System CPGRAMS: The 37th monthly report released by DARPG on the CPGRAMS system.
CPGRAMS: Centralized Public Grievance Redress and Monitoring System. A system for managing and redressing public grievances.
May, 2025: The month and year for which the CPGRAMS report pertains.
Central Ministries Departments: Refers to the various central government ministries and departments.
Central Secretariat: The main administrative office of the Government of India.
Department of Telecommunications: A Central Government Department, ranking top in Group A category.
Department of Posts: A Central Government Department, ranking top in Group A category.
Central Board of Indirect Taxes and Customs: A Central Government Department, ranking top in Group A category.
Group A: A category in the rankings of Central Ministries Departments.
Ministry of Tribal Affairs: A Central Government Ministry, ranking top in Group B category.
Ministry of Parliamentary Affairs: A Central Government Ministry, ranking top in Group B category.
Department of Investment Public Asset Management: A Central Government Department, ranking top in Group B category.
Group B: A category in the rankings of Central Ministries Departments.
PIB Delhi: Press Information Bureau, Delhi.
Uttar Pradesh: A state in India with maximum registrations on the CPGRAMS Portal in May 2025.
Feedback Call Centre: A call center used to collect feedback related to the CPGRAMS system.
Common Service Centres: Physical facilities for delivering various government e-services to rural citizens.
CSC: Abbreviation for Common Service Centre.
Village Level Entrepreneurs: Local entrepreneurs who operate Common Service Centres.
VLEs: Abbreviation for Village Level Entrepreneurs.
Review Meeting Module: A module used to facilitate Secretary-level reviews of public grievances.
PG Cases: Public Grievance Cases registered on CPGRAMS portal
PG Appeals: Public Grievance Appeals registered on CPGRAMS portal
Grievance Redressal Assessment and Index: GRAI, an index used to assess the performance of departments in grievance redressal
GRAI: Abbreviation for Grievance Redressal Assessment and Index.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 37th
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) of
Central Ministries/ Departments performance for the
month of May, 2025
A total of 1,24,101 Grievances were Redressed by
Central Ministries/ Departments in May, 2025
For the 35th month in a row, the monthly disposal
crossed 1 lakh cases in the Central Secretariat
Department of Telecommunications, Department of
Posts and Central Board of Indirect Taxes and
Customs topped in Group A category in the rankings
released for the month of May, 2025
Ministry of Tribal Affairs, Ministry of Parliamentary
Affairs and Department of Investment & Public Asset
Management topped in Group B category in the
rankings released for the month of May, 2025
Posted On: 13 JUN 2025 6:42PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public
Grievance Redress and Monitoring System (CPGRAMS) monthly report for May 2025, which provides a
th
detailed analysis of types and categories of public grievances and the nature of disposal. This is the 37 report
on Central Ministries/Departments published by DARPG.The progress for May 2025 indicates 1,24,101 Grievances Redressed by Central Ministries/Departments. The
st st
Average Grievance Disposal Time in the Central Ministries/Departments from 1 May to 31 May 2025 is 16
days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to
improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of May
2025. A total of 60,499 new users registered in the month of May 2025, with maximum registrations from
Uttar Pradesh (10,043 registrations). The Feedback Call Centre collected 65,601 feedbacks in the month of
May 2025, where 38,968 feedbacks were collected for Central Ministries/Departments.
The said report also provides the Ministry/Department-wise analysis on the grievances registered through
Common Service Centres in May 2025. CPGRAMS has been integrated with the Common Service Centre
(CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs
(VLEs). 5,653 grievances were registered through CSCs in the month of May 2025. It also highlights the
major issues/categories for which the maximum grievances were registered through CSCs.
The report also presents an overview of the Review Meeting Module, which has been operationalised across
Central Ministries and Departments. This module facilitates Secretary-level reviews of public grievances,
thereby enhancing the efficiency of redressal mechanisms and improving citizen satisfaction. For May 2025, a
total of 28 review meetings have been conducted across Central Ministries and Departments.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for May 2025 for Central
Ministries/ Departments:
1. PG Cases:
In May 2025, 1,25,332 PG cases were received on the CPGRAMS portal, 1,24,101 PG cases were
(cid:108)
redressed and there exists a pendency of 60,892 PG cases.
2. PG Appeals:
In May 2025, 21,332 appeals were received and 23,006 appeals were disposed.
(cid:108)
st
The Central Secretariat has a pendency of 23,617 PG Appeals for the period 1st May, 2025 to 31 May,
(cid:108)
2025.
3. Grievance Redressal Assessment and Index (GRAI) – May 2025
Department of Telecommunications, Department of Posts and Central Board of Indirect Taxes and
(cid:108)
Customs are amongst the top performers in the Grievance Redressal Assessment & Index within the
Group A (more than equal to 500 grievances) for May, 2025.
Ministry of Tribal Affairs, Ministry of Parliamentary Affairs and Department of Investment and Public
(cid:108)
Asset Management are amongst the top performers in Grievance Redressal Assessment & Index within
the Group B (less than 500 grievances) for May, 2025.
Report Link: https://darpg.gov.in/sites/default/files/2025-05-01.pdf
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NKR/ PSM
(Release ID: 2136235)