Date: 2025-07-08Category: Not ApplicableState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 38th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of June, 2025
## CPGRAMS Monthly Report: June 2025 - Summary
The Department of Administrative Reforms and Public Grievances (DARPG) released the 38th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for June 2025, assessing the performance of Central Ministries and Departments.
**Key Highlights:**
* **Grievance Redressal:** Central Ministries and Departments redressed a total of 134,540 grievances in June 2025, marking the 36th consecutive month with over 1 lakh cases disposed of.
* **Pendency:** As of the end of June 2025, there was a pendency of 62,620 Public Grievances (PG) cases.
* **Appeals:** 21,755 appeals were received, and 29,314 appeals were disposed of in June 2025. The Central Secretariat recorded its highest number of appeal disposals in the past six months, with the lowest appeal pendency for the year at 16,058.
* **Average Disposal Time:** The average grievance disposal time in Central Ministries and Departments for June 2025 was 15 days.
* **New Users:** The CPGRAMS portal registered 58,502 new users in June 2025, with Uttar Pradesh accounting for the highest number of registrations (9,589).
* **Feedback:** The Feedback Call Centre collected 68,132 feedbacks in June 2025, with 39,240 feedbacks pertaining to Central Ministries and Departments.
* **Grievance Redressal Assessment and Index (GRAI):**
* **Group A (More than or equal to 500 grievances):** Department of Land Resources, Department of Telecommunications, and Department of Posts were top performers.
* **Group B (Less than 500 grievances):** Ministry of Tribal Affairs, Ministry of Parliamentary Affairs, and Ministry of Ayush were top performers.
This report is part of the DARPG's 10-step CPGRAMS reform process aimed at improving the quality and timeliness of grievance disposal.
Key Entities Referenced
Department of Administrative Reforms and Public Grievances: A department responsible for administrative reforms and public grievances.
CPGRAMS: Centralized Public Grievance Redress and Monitoring System; a system for managing and resolving public grievances.
Central Secretariat: The administrative office of the Government of India.
Department of Land Resources: A department of the Government of India.
Department of Telecommunications: A department of the Government of India.
Department of Posts: A department of the Government of India.
Ministry of Tribal Affairs: A ministry of the Government of India.
Uttar Pradesh: A state in India with highest number of registrations on CPGRAMS portal.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 38th
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) for
Central Ministries/ Departments performance for the
month of June, 2025
A total of 1,34,540 grievances were redressed by
Central Ministries /Departments in June 2025
For the 36th month in a row, the monthly disposal
crossed 1 lakh cases in the Central Secretariat
Department of Land Resources, Department of
Telecommunications, and Department of Posts
topped the Group A category in the rankings
released for the month of June 2025
Ministry of Tribal Affairs, Ministry of Parliamentary
Affairs, and Ministry of Ayush topped in Group B
category in the rankings released for the month of
June, 2025
Posted On: 08 JUL 2025 8:10PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public
Grievance Redress and Monitoring System (CPGRAMS) monthly report for June 2025, which provides a
th
detailed analysis of types and categories of public grievances and the nature of disposal. This is the 38 report
on Central Ministries/Departments published by DARPG.The progress for June 2025 indicates 1,34,540 Grievances redressed by Central Ministries/Departments. The
st th
Average Grievance Disposal Time in the Central Ministries/Departments from 1 June to 30 June, 2025 is
15 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to
improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of June
2025. A total of 58,502 new users registered in the month of June 2025, with maximum registrations from
Uttar Pradesh (9,589 registrations). The Feedback Call Centre collected 68,132 feedbacks in the month of
June 2025, where 39,240 feedbacks were collected for Central Ministries/Departments.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for June 2025 for Central
Ministries/ Departments:
1. PG Cases:
In June 2025, 1,35,555 PG cases were received on the CPGRAMS portal, 1,34,540 PG cases were
(cid:108)
redressed and there exists a pendency of 62,620 PG cases.
2. PG Appeals:
In June 2025, 21,755 appeals were received and 29,314 appeals were disposed.
(cid:108)
In June 2025, the Central Secretariat recorded its highest number of appeal disposals over the past
(cid:108)
six months, addressing a total of 29,314 appeals.
The lowest appeal pendency for the year 2025 was also recorded in June, with a total of just 16,058
(cid:108)
pending appeals.
3. Grievance Redressal Assessment and Index (GRAI) – June 2025
Department of Land Resources, Department of Telecommunications, and Department of Posts are
(cid:108)
amongst the top performers in the Grievance Redressal Assessment & Index within the Group A
(more than equal to 500 grievances) for June, 2025
Ministry of Tribal Affairs, Ministry of Parliamentary Affairs, and Ministry of Ayush are amongst
(cid:108)
the top performers in Grievance Redressal Assessment & Index within the Group B (less than 500
grievances) for June, 2025.
******
NKR/PSM
(Release ID: 2143230)