Date: 2025-08-11Category: Not ApplicableState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 39th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of July, 2025
## Summary of the 39th CPGRAMS Monthly Report for July 2025
The Department of Administrative Reforms and Public Grievances (DARPG) released the 39th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for July 2025, assessing the performance of Central Ministries and Departments. Key findings include:
* **Grievance Redressal:** 147,902 grievances were redressed in July 2025, marking the 37th consecutive month with over 100,000 cases disposed of. The average grievance disposal time for Central Ministries/Departments in 2025 is 15 days.
* **Grievance Statistics:** 151,509 Public Grievances (PG) cases were received, with a pendency of 67,118 cases. 21,248 appeals were received, and 23,143 appeals were disposed of, resulting in the lowest appeal pendency for 2025, with 14,163 pending appeals.
* **CPGRAMS Users:** 63,073 new users registered on the CPGRAMS portal in July 2025, with 10,114 registrations from Uttar Pradesh.
* **Feedback:** The Feedback Call Centre collected 74,278 feedbacks, with 43,189 related to Central Ministries and Departments.
* **Common Service Centers (CSC):** 6,422 grievances were registered through Common Service Centers, leveraging a network of over 500,000 CSCs and 250,000 Village Level Entrepreneurs (VLEs).
* **Grievance Redressal Assessment and Index (GRAI):** Central Board of Indirect Taxes and Customs, Department of Posts, and Ministry of Power were top performers in Group A (more than or equal to 500 grievances). Ministry of Parliamentary Affairs, Department of Pharmaceuticals, and Ministry of Tribal Affairs were top performers in Group B (less than 500 grievances).
* **Review Meeting Module:** 132 review meetings have been conducted since February 14, 2025, with 23 meetings held in July 2025, to improve the efficiency of redressal mechanisms.
Key Entities Referenced
Department of Administrative Reforms and Public Grievances: A department under the Ministry of Personnel, Public Grievances & Pensions responsible for administrative reforms and public grievance redressal.
Centralized Public Grievance Redress and Monitoring System: An online platform for citizens to lodge and track grievances against government organizations.
Central Secretariat: The administrative office of the Government of India.
Central Board of Indirect Taxes and Customs: A government agency responsible for the formulation and enforcement of policies concerning indirect taxes, such as customs and excise duties.
Department of Posts: A government department responsible for postal services in India.
Ministry of Power: A ministry of the Government of India responsible for power sector development.
Grievance Redressal Assessment and Index: A ranking system used to assess the performance of government ministries and departments in addressing public grievances.
Uttar Pradesh: A state in northern India.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 39th
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) for
Central Ministries/ Departments performance for the
month of July, 2025
A total of 1,47,902 grievances were redressed by
Central Ministries/Departments in July 2025.
For the 37thmonth in a row, the monthly disposal
crossed 1 lakh cases in the Central Secretariat
Central Board of Indirect Taxes and Customs,
Department of Posts, and Ministry of Power topped
the Group A category in the GRAI rankings released
for the month of July 2025.
Ministry of Parliamentary Affairs, Department of
Pharmaceuticals, and Ministry of Tribal Affair
stopped in Group B category in the GRAI rankings
released for the month of July, 2025
Posted On: 11 AUG 2025 3:27PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public
Grievance Redress and Monitoring System (CPGRAMS) monthly report for July 2025, which provides a
th
detailed analysis of types and categories of public grievances and the nature of disposal. This is the 39 report
on Central Ministries/Departments published by DARPG.The progress for July 2025 indicates 1,47,902 Grievances redressed by Central Ministries/Departments. The
Average Grievance Disposal Time in the Central Ministries/Departments for 2025 is 15 days. These reports
are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of
disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of July
2025. A total of 63,073 new users has registered on CPGRAMS in July, 2025, through various channels, out
of which, 10,114 registrations are from Uttar Pradesh.The Feedback Call Centre collected 74,278 feedbacks in
the month of July 2025, where 43,189 feedbacks were collected for Central Ministries/Departments.
The said report also provides the state-wise analysis on the grievances registered through Common Service
Centres in July, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is
available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). A total of
6,422 grievances has been registered through the Common Service Centres in the month of July, 2025. It also
highlights the major issues/categories for which the maximum grievances were registered through CSCs.
th
The report also presents an overview of the Review Meeting Module, which has been operationalised on 14
February 2025 across Central Ministries and Departments. This module facilitates Secretary-level reviews of
public grievances, thereby enhancing the efficiency of redressal mechanisms and improving citizen
st
satisfaction. As of 31 July 2025, a total of 132 review meetings has been conducted, out of which 23
meetings held in July 2025.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for July 2025 for Central
Ministries/ Departments:
1. PG Cases:
In July 2025, 1,51,509 PG cases were received on the CPGRAMS portal, 1,47,902 PG cases were
(cid:108)
redressed and there exists a pendency of 67,118 PG cases.
2. PG Appeals:
In July 2025, 21,248 appeals were received and 23,143 appeals were disposed
(cid:108)
The lowest appeal pendency for the year 2025 was also recorded in July, with a total of 14,163 pending
(cid:108)
appeals.
3. Grievance Redressal Assessment and Index (GRAI) – July 2025
Central Board of Indirect Taxes and Customs, Department of Posts, and Ministry of Power are amongst
(cid:108)
the top performers in the Grievance Redressal Assessment & Index within the Group A (more than equal
to 500 grievances) for July, 2025
Ministry of Parliamentary Affairs, Department of Pharmaceuticals, and Ministry of Tribal Affairs are
(cid:108)
amongst the top performers in Grievance Redressal Assessment & Index within the Group B (less than
500 grievances) for July, 2025.
***
NKR/PSM
(Release ID: 2155022)