Date: 2026-06-29Category: Press ReleaseState: Union GovernmentCountry: India
Union Health Minister Shri J P Nadda Launches Ayushman Sarathi – PM-JAY WhatsApp Chatbot; Bringing Ayushman Bharat Services to Every Citizen through WhatsApp
**Executive Summary**
On June 29, 2026, Union Health Minister Shri J.P. Nadda launched "Ayushman Sarathi," a secure WhatsApp chatbot developed by the National Health Authority. The platform provides citizens with 24/7 digital access to Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) services. The initiative aims to eliminate the need for physical visits to government offices and call centers through real-time, API-based service delivery.
**Key Points / Main Content**
**Platform Overview**
* **Accessibility:** Offers 24/7 access to PM-JAY services via WhatsApp.
* **Technology:** Built on secure API-based integrations to deliver real-time information.
* **Development:** Created by the National Health Authority (NHA) under the Ministry of Health & Family Welfare.
**Key Service Offerings**
* **Card Management:** Beneficiaries can apply for, download, and lock or unlock their PM-JAY cards.
* **Eligibility and Documentation:** Users can check eligibility, link Aadhaar, and re-do eKYC.
* **Specialized Services:** Access to the Ayushman Vaya Vandana Card for citizens aged 70 and above.
* **Information Access:** Provides views for wallet balances, treatment history, and nearby empanelled hospitals.
* **Support and Feedback:** Enables users to register and track grievances, request call-backs, and provide feedback on hospital discharges.
**Strategic Objectives**
* **Efficiency:** Reduces dependency on physical infrastructure and manual call centers.
* **Transparency:** Improves citizen engagement and transparency through a direct digital interface.
* **Data-Driven Governance:** Facilitates digital feedback collection to strengthen service quality monitoring and continuous improvement.
**Impact Analysis**
**Stakeholder: Citizens / PM-JAY Beneficiaries**
**Impact**
Beneficiaries gain immediate, remote access to healthcare documentation and support services, enhancing convenience and reducing the time spent on administrative tasks.
**Action Required**
Users can access the chatbot by scanning the official QR code or by sending "Hi" to +91 72908 23838 on WhatsApp.
**Stakeholder: National Health Authority (NHA)**
**Impact**
The NHA benefits from a streamlined service delivery model and the ability to collect real-time data for better governance and service quality monitoring.
**Action Required**
Maintain the secure API-based infrastructure and utilize collected feedback for ongoing healthcare service improvements.
Key Entities Referenced
Ayushman Sarathi – PM-JAY WhatsApp Chatbot: A 24x7 digital interface developed to provide citizens with secure access to PM-JAY services, such as eligibility checks and card downloads, directly through WhatsApp.
Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY): India's flagship public health insurance scheme whose services and beneficiary management tools are the primary subject of the Ayushman Sarathi digital integration.
National Health Authority (NHA): The nodal agency under the Ministry of Health & Family Welfare responsible for developing the chatbot and managing the implementation of the PM-JAY scheme.
Shri Jagat Prakash Nadda: The Union Minister of Health and Family Welfare who officially launched the Ayushman Sarathi initiative to enhance digital healthcare accessibility.
Ministry of Health and Family Welfare
Union Health Minister Shri J P Nadda Launches
Ayushman Sarathi – PM-JAY WhatsApp Chatbot;
Bringing Ayushman Bharat Services to Every
Citizen through WhatsApp
The chatbot enables beneficiaries to access essential PM-
JAY services anytime and anywhere without the need to visit
government offices or call centres
प्रव तथ: 29 JUN 2026 4:52PM by PIB Delhi
Union Minister of Health and Family Welfare, Shri Jagat Prakash Nadda launched the Ayushman Sarathi –
PM-JAY Whatsapp Chatbot, here today. Developed by the National Health Authority (NHA), under the
Ministry of Health & Family Welfare, “Ayushman Sarathi” will provide citizens with easy, secure, and
24×7 access to Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) services through
WhatsApp.
The chatbot enables beneficiaries to access essential PM-JAY services anytime and anywhere without the
need to visit government offices or call centres. Built on secure API-based integrations with PM-JAY
systems, Ayushman Sarathi delivers real-time information and services directly on WhatsApp.
Key Services Available
Ayushman Sarathi offers a wide range of beneficiary-centric services, including:
Eligibility Check under PM-JAY
My Ayushman Card
Apply for Ayushman Card
Download Ayushman Card
Re-do eKYC
Link Aadhaar
Lock / Unlock PM-JAY Card
Ayushman Vaya Vandana Card (70+ Years)
View Wallet Balance
View Treatment History
Find Nearby Empanelled Hospitals
Register, Track and Withdraw Grievances
Request a Call back
Feedback on Discharge
Enhancing Beneficiary ExperienceAyushman Sarathi has been designed to improve accessibility, transparency and citizen engagement by:
Providing instant access to PM-JAY services through WhatsApp.
Enabling real-time API-based service delivery.
Reducing dependency on physical visits and call centres.
Supporting timely grievance registration and beneficiary assistance.
Facilitating digital feedback collection after hospital discharge to strengthen service quality monitoring.
Digital Governance for Better Healthcare
The chatbot serves as an important digital interface between PM-JAY beneficiaries and the National
Health Authority, promoting efficient service delivery and improved beneficiary satisfaction. The platform
also supports data-driven governance by enabling feedback collection, grievance management, and
continuous improvement in healthcare service delivery.
Ayushman Sarathi represents another significant step towards making healthcare services under Ayushman
Bharat more accessible, transparent and citizen-centric through the use of digital technologies.
How to Access Ayushman Sarathi?
Beneficiaries can access the official PM-JAY WhatsApp Chatbot – Ayushman Sarathi by scanning the
QR code below or by sending “Hi” on WhatsApp to +91 72908 23838. The chatbot is available 24×7 and
provides secure, API-based access to PM-JAY services.
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SR
HFW/HFM Launch of Ayushman Sarathi/29June2026/5
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