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GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS
DEPARTMENT OF TELECOMMUNICATIONS
LOK SABHA
UNSTARRED QUESTION NO. 4018
ANSWERED ON 12TH AUGUST, 2026
MOBILE NETWORK CONNECTIVITY IN RURAL AREAS OF UTTAR PRADESH
4018. ADV. CHANDRA SHEKHAR:
WILL the Minister of COMMUNICATIONS be pleased to state:
(a) whether the Government is aware that several rural areas of Uttar Pradesh continue to
experience poor mobile network coverage, frequent call drops and inadequate internet
connectivity, adversely affecting students, farmers, businesses and the public and if so, the
details thereof;
(b) the district-wise details of complaints received during the last three years regarding
poor mobile and internet services in Uttar Pradesh, telecom service provider-wise along with
the action taken thereon;
(c) whether the Government proposes to enforce minimum quality-of-service standards,
strengthen accountability for recurring service disruptions and provide consumer protection
measures in rural areas and if so, the details thereof; and
(d) the details of mobile towers installed and telecom infrastructure projects completed in
Uttar Pradesh during the last three years, together with future expansion plans?
ANSWER
MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT
(DR. PEMMASANI CHANDRA SEKHAR)
(a) Telecom Regulatory Authority of India (TRAI) monitors the performance of service
providers against the benchmark of various Quality of Service (QoS) parameters, as prescribed
in QoS Regulation. As per Performance Monitoring Report published by TRAI for the month
of June-26, all Telecom Service Providers (TSPs) are meeting all QoS benchmarks for network
related parameters in the country including Uttar Pradesh.
(b) District-wise reports of complaints/grievances are not provisioned on Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) portal. However, details of
Telecom service provider (TSP)-wise grievances received in Uttar Pradesh during last three
years are as below:Financial Year wise TSP-wise details of complaints received in
CPGRAMS Portal in the state of Uttar Pradesh
Financial Year BSNL MTNL AIRTEL RJIL VIL Total
2023-24 575 15 771 1131 232 2724
2024-25 1147 31 981 1268 245 3672
2025-26 1260 17 1671 3228 419 6595
All these grievances have been disposed of by the respective TSPs/DoT units on the
portal.
(c) To ensure better quality of service by TSPs, TRAI has prescribed more stringent
benchmarks for QoS parameters under the revised QoS Regulations namely “The Standards of
Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless)
Service Regulations, 2024 (06 of 2024)’ on 02.08.2024. Wherever the benchmarks are not met,
the explanation of the concerned service provider is called for and after considering the
response of the service provider financial disincentive are imposed on service provider for non-
complied QoS parameters.
(d) Total 411249 Base Transceiver Stations (BTS) are presently working in the State of
Uttar Pradesh. Financial Year wise details of BTS installed in Uttar Pradesh during the last
three years are as below:
Financial Year wise number of BTS installed
State/UT 2026-27
2023-24 2024-25 2025-26 (Current
year)
Uttar Pradesh 51930 5116 25347 6492
Department of Telecommunications through Digital Bharat Nidhi (DBN) has executed
various mobile projects to provide 4G Mobile connectivity in identified uncovered villages
across country including Uttar Pradesh. Total 236 towers have been installed under various
DBN schemes in last three years in Uttar Pradesh. Detail is given as below:
Number of towers installed in last three Financial Year
FY 2023-24 FY 2024-25 FY 2025-26
4 138 94
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