Insurance Regulatory And Development Authority Gazette Notification — 2021-02-10

lat aft fa f& a nici atte fare ANNUAL REPORT 2019-20ANNUAL REPORT 2019-20 ANNUAL REPORT 2019-20 A lat aft fa fa on Office Survey No. 115/1, Financial District Nanakramguda, Gachibowli Hyderabad — 500032, India Phone: +91-40-20204000~O@e OA. This Report is in conformity with the format as per the Insurance Regulatory and Development Authority (Annual Report-Furnishing of Return, Statements and Other Particulars) Rules, 2000. FOU COVwir ZEA INSURANCE REGULATORY AND inde DEVELOPMENT AUTHORITY OF INDIA UNH Tt Bast F. 101/8/ HR&SV/TSSVTHN-2019-20/01/ feAat-20 1 fadax, 2020 afaa, Waa Art, at feect - 110 001 STAT, Ba Stat Patera six face onferaacor afefersa, 1999 FT INT 20 H Susu & steTAN, 31 Ard 2020 al TAT Ba aT & fers wrfereHeer ar arise Rate, aferafera se. fa.ur. (aiken Rate faaciorat, tracert HW wee fatescat wt veda Tera stem) fates, 2000 & fafea wes A Hat Bl nee ger, BT. BENT de les HEE LETTER OF TRANSMITTAL Ref. No. 101/8/R&D/SD/AR-2019-20/01/Dec-20 1st December, 2020 The Secretary, Department of Financial Services Ministry of Finance 3 Floor, Jeevan Deep Building Parliament Street New Delhi - 110 001 Sir, In accordance with the provisions of Section 20 of the Insurance Regulatory and Development Authority Act, 1999, we are sending herewith the Annual Report of the Authority for the financial year ended 31° March, 2020 in the format prescribed in the IRDA (Annual Report — Furnishing of return, statements and other particulars) Rules, 2000. a Yours faithfully, \2\26 5 Dr. Subhash Chandra Khuntia Chairman aa 4. 115/1, wredftrre fefeere, aTrHcra TST, SacraTe-500 032, Wied | Survey No. 115/1, Financial District, Nanakramguda, Hyderabad-500 032, India © : +91-40-2020 4000 4aatee : www.irdai.gov.in (D : +91-40-2020 4000 Website : www.irdai.gov.inANNUAL REPORT 2019-20 CONTENTS Mission Statement XV Members of the Authority xvii Senior Officials of IRDAI xix PART — | POLICIES AND PROGRAMMES l.1 Review of General Economic Environment 4 Appraisal of Insurance Market 1.3 Number and Details of Authorised Insurers/Reinsurers 34 1.4 Research and Development Activities Undertaken by the Insurers 34 5 Review 1.5.1 Protection of Interests of Policynolders 41 1.5.2 Maintenance of Solvency Margins of Insurers 48 1.5.3 Monitoring of Reinsurance 49 1.5.4 Monitoring Investments of the Insurers 55 1.5.5 Health Insurance 57 1.5.6 Specified Percentage of Business to be done in Rural and Social Sector 68 1.5.7 Accounts and Actuarial Standards 69 1.5.8 Directions, Orders and Regulations given by the Authority 69 1.5.9 Powers and Functions Delegated by the Authority 70 1.5.10 Other Policies and Programmes having Bearing on the Working of the Insurance Market 70 PART - Il REVIEW OF WORKING AND OPERATIONS I.1 Regulation of Insurance and Reinsurance Companies 81 H.2 Intermediaries Associated with Insurance Business 87 .3 Professional Institutes connected with Insurance Education 108 I.4 Litigations, Appeals and Court Pronouncements 110 N.S International Cooperation in Insurance 113 1.6 Public Complaints 116 I.7 Functioning of the Advisory Committee 119 1.8 Functioning of Ombudsman 120 1.9 Insurance Associations and Insurance Councils 121ANNUAL REPORT 2019-20 PART - Ill STATUTORY AND DEVELOPMENTAL FUNCTIONS OF THE AUTHORITY II. Issue to the applicant a certificate of registration, renew, modify, withdraw, suspend or cancel such registration 127 4 Protection of the interests of policyholders in matters concerning assigning of policy, nomination by policyholders, insurable interest, settlement of insurance claim, surrender value of policy and other terms and conditions of contracts of insurance 127 II.3 Specifying requisite qualifications, code of conduct and practical training for intermediaries or Insurance Intermediaries and agents 134 INl.4 Specifying the code of conduct for surveyors and loss assessors 134 N.S Promoting efficiency in the conduct of insurance business 136 1.6 Promoting and regulating professional organisations connected with the insurance and reinsurance business 140 Nl.7 Levying fees and other charges for carrying out the purposes of the Act 140 1.8 Calling information from, undertaking inspection of, conducting enquiries and investigations including audit of the insurers, intermediaries, insurance intermediaries and other organisations connected with the insurance business 140 II.9 Control and Regulation of Rates, Advantages, Terms and Conditions that may be offered by insurers in respect of general insurance business not so controlled and regulated by the Tariff Advisory Committee under section 64U of the Insurance Act, 1938 (4 of 1938) 142 II.10 Specifying the form and manner in which books of accounts shall be maintained and statements of accounts shall be rendered by Insurers and other insurance intermediaries 142 l.11 Regulating investment of funds by insurance companies 143 l.12 Regulating maintenance margin of solvency 143 l.13 Adjudication of disputes between Insurers and Intermediaries or Insurance Intermediaries 144 1.14 Specifying the percentage of life insurance business and general insurance business to be undertaken by the Insurers in the rural and social sector 144IV. ANNUAL REPORT 2019-20 PART — IV ORGANISATIONAL MATTERS 1 Organisation 147 IV.2 Human Resources 148 IV.3 Promotion of Official Language 150 IV.4 Information Technology 152 IV.5 Accounts 154 IV.6 IRDAI Journal 154 IV.7 Acknowledgements 155 BOX ITEMS l.1 Participation of Women in Life Insurance 16 1.2 Loss Prevention and Loss Minimization in General Insurance Industry 29 1.3 Reinsurance Guidelines issued by the Authority during the year 2019-20 53 1.4 Standard Individual Health Insurance Product: Arogya Sanjeevani Policy 66 1.5 COVID Standard Health Insurance policies 67 1.6 Misuse of Total Loss Accident Vehicle documents over Stolen Vehicles 69 |.7 Regulatory Initiatives / Measures Undertaken By Authority During The Covid 19 Pandemic 78 .1 Guidelines on Public Disclosures by Insurers on the Qualitative and Quantitative parameters of the health services rendered to policyholders 86 .2 Brief highlights of IRDAI (Third Party Administrators- Health Services) (Amendment) Regulations, 2019 100 1.3 Standards for hospitals in the provider network — Disclosure of Quality Parameters 101 1.4 Cover for Motor Own Damage risks for Cars and Two-Wheelers 112 II.1 Standardization of exclusions in Health Insurance Contracts 131 4 Introduction of norms on informing policyholders about the costs of cashless treatment approved to a Policyholder 133 I1.3 Benefit Illustration and Market Conduct 138 Nl.4 Group Life Insurance Products Administration 139 TABLES l.1 Provisional Estimates of National Income and Expenditure Oo 1.2 Provisional Estimates of GVA at Basic Price by Economic Activity 1.3 Gross Savings |.4 Financial Savings of the Household sector ®W HY —ANNUAL REPORT 2019-20 I.5 Premium Volume by Region in the World in 2019 oa 1.6 Total Real Premium Growth by Region in the World in 2019 |.7 Insurance Penetration and Density in India 1.8 Premium Underwritten by Life Insurers 1.9 Segment-wise Premium Underwritten by Life Insurers 1.10 New Individual Policies issued by Life Insurers 1.11 Paid up Capital of Life Insurers 1.12 Commission Expenses of Life Insurers 1.13 Operating Expenses of Life Insurers 1.14 Claims of Life Insurers 1.15 Death Claims of Life Insurers 1.16 Investment Income of Life Insurers 1.17 Profit After Tax of Life Insurers 1.18 Dividend paid by Life Insurers 1.19 Offices of Life Insurers 1.20 Premium (within India) Underwritten by General and Health Insurers 1.21 Segment-wise Premium (Within India) Underwritten by General and Health Insurers 1.22 Premium Underwritten Outside India by General Insurers 1.23 New Policies Issued by General and Health Insurers 1.24 Paid-up Capital of General and Health Insurers 1.25 Commission Expenses of General and Health Insurers 1.26 Operating Expenses of General and Health Insurers |.27 Net Incurred Claims of General and Health Insurers 1.28 Incurred Claim Ratio of General and Health Insurers 1.29 Underwriting Experience of General and Health Insurers 1.30 Investment Income of General and Health Insurers 1.31 Profit After Tax of General and Health Insurers 1.32 Dividend Paid by General and Health Insurers 1.33 Offices of General and Health Insurers 1.34 Premium Schedule of Reinsurers 1.35 Segment-wise Premium Accepted by Reinsurers 1.36 Paid-up Capital/ Assigned Capital of Reinsurers 1.37 Net Incurred Claims of Reinsurers a 11 11 12 13 13 14 15 15 16 18 19 20 21 22 22 23 24 25 25 26 26 27 27 28 31 32 33 33ANNUAL REPORT 2019-20 1.38 Incurred Claim Ratio of Reinsurers 33 1.39 Registered Insurers and Reinsurers 34 1.40 Complaints on Unfair Business Practices Registered against Life Insurers 45 141 Premium Accepted by Reinsurers 51 1.42 Retention and Reinsurance Placement by General Insurers 52 1.43 Net Retention of General Insurers in India 52 1.44 Share of Members in Indian Market Terrorism Risk Insurance Pool 54 1.45 Share of Members in Indian Nuclear Insurance Pool 55 1.46 Total Investments of the Insurance Sector 56 1.47 Investments of Life Insurers: Category-Wise 56 1.48 Investments of Life Insurers: Fund-Wise 56 1.49 Investments of General Insurers and Reinsurers: Category wise 57 1.50 Health Insurance Premium Underwritten by General and Health Insurers 58 151 Health Insurance Business of General and Health Insurers: Class of Business-wise 58 1.52 Health Insurance Premium Underwritten by Life Insurers 60 1.53 Segment-wise Health Insurance Premium Underwritten by Life Insurers 60 1.54 Net Incurred Claims under Health Insurance Business of General and Health Insurers 61 1.55 Incurred Claims Ratio under Health Insurance Business of General and Health Insurers 62 1.56 Claims under Health Insurance Business of General and Health Insurers 62 57 Claims under Health Insurance Business of Life Insurers 63 1.58 Business under Personal Accident Insurance 64 1.59 Business under Overseas Travel Insurance 64 1.60 Business under Domestic Travel Insurance 65 1.61 Health Insurance Business Underwritten Outside India 65 1.62 List of Central Public Information Officers 73 11.1 Individual Agents Associated with Life Insurers 87 11.2 Gender wise Distribution of Individual Agents Associated with Life Insurers 87 1.3 Individual Agents Associated with General Insurers 88 11.4 Gender wise Distribution of Individual Agents Associated with General Insurers 88 1.5 Individual Agents Associated with Stand-alone Health Insurers 88 11.6 Gender wise Distribution of Individual Agents Associated with Stand-alone Health Insurers 89 .7 Corporate Agents Associated with Insurance Business 89 1.8 State-wise Registered Offices of Insurance Brokers 901.9 11.10 1.11 .12 11.13 1.14 .15 1.16 Il.17 1.18 1.19 1.20 1.21 I. .2 IV. ANNUAL REPORT 2019-20 Performance of Micro Insurance Business in Life Insurance Sector 91 Micro Insurance Agents of Life Insurers 91 Performance of Micro Insurance Business in General Insurance Sector 92 State and District-wise Presence of Insurance Marketing Firms 94 Licenses Issued to Surveyors and Loss Assessors 98 Network Hospitals Enrolled by TPAs 99 Business Performance of Intermediaries in Life Insurance 103 Business Performance of Intermediaries in General Insurance 105 Business Performance of Intermediaries in Health Insurance 106 Details of Legal Cases Filed during 2019-20 111 Details of Legal Cases Disposed/Dismissed during 2019-20 111 Status of Grievances as per IGMS 117 Grievances Registered in DARPG Portal and Referred to IRDAI 119 Status of Claims due to Natural Catastrophes during 2019-20 130 Onsite Inspections Conducted by IRDAI 141 1 Composition of the Authority as on March 31, 2020 147 IV.2 Details of Meetings of the Authority held during 2019-20 147 IV.3 Sanctioned and Actual Staff Strength in IRDAI 148 IV.4 Category-wise Staff Strength in IRDAI 148 IV.5 Age-wise Distribution of Staff in IRDAI 148 IV.6 Grade-wise Distribution of Staff in IRDAI 149 CHARTS l.1 Share of Sectors in GVA at Current Prices in 2019-20 N 1.2 Insurance Penetration in India 1.3 Insurance Density in India 1.4 Insurance Penetration in Select Countries in 2019 I.5 Insurance Density in Select Countries in 2019 1.6 New Business Premium of Life Insurers |.7 Total Premium of Life Insurers 1.8 Trend in Premium Underwritten by Life Insurers 1.9 Claims of Life Insurers 1.10 Duration-wise Breakup of Pending Claims of Life Insurers 1.11 Offices of Life Insurers vi © © BD 10 11 14 15 181.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 1.20 1.21 1.22 1.23 I. .2 .3 1.4 LS 1.6 IV.1 CoO nN OO OF FP W NY — = =— -—- -— (© O NO =| ANNUAL REPORT 2019-20 Premium (within India) Underwritten by General and Health Insurers 19 Share of Different Segments in General Insurance 20 Offices of General and Health Insurers 28 Share of Different Segments in Total Reinsurance Premium 32 Incidence of Mis-selling complaints per 10,000 policies sold 46 Acceptance Status of Mis-selling Complaints 46 Channel-wise Mis-selling Complaints 46 Trend in Health Insurance Premium 58 Share of Various Classes of Health Insurance Business in Total Premium 59 Share of various Classes in Lives Covered under Health Insurance Business 59 Share of States in Health Insurance Premium 59 Trend in Incurred Claims Ratio of Health Insurance Business 62 Channel-wise Individual New Business Performance of Life Industry 104 Channel-wise Group New Business Performance of Life Industry 104 Channel-wise Business Performance of General Insurers 105 Channel-wise Performance of Health Insurance Business 105 Classification of Life Insurance Complaints 117 Classification of General Insurance Complaints 118 Grade-wise Distribution of Staff 149 STATEMENTS International Comparison of Insurance Penetration 159 International Comparison of Insurance Density 160 Premium Underwritten by Life Insurers 161 Segment wise Total Premium of Life Insurers 162 Linked and Non-Linked Premium of Life Insurers 163 Equity Share Capital of Life Insurers 164 Status of Individual Death Claims of Life Insurers 165 Status of Group Death Claims of Life Insurers 167 State/ UT wise Distribution of Offices of Insurers 169 O&O Premium Underwritten by General and Health Insurers (Within and Outside India) 170 Segment Wise Premium Underwritten by General and Health Insurers (Within India) 171 Equity Share Capital of General and Health Insurers 173 Incurred Claims Ratio of General and Health Insurers 174 vii14 15 16 17 18 19 20 21 22 23 24 N © ANNUAL REPORT 2019-20 Status of Claims of General and Health Insurers 176 Equty Share Capital/Assigned Capital of Reinsurers/ Branches of Foreign Reinsurers 178 Solvency Ratios of Life Insurers 179 Solvency Ratio of General and Health Insurers 180 Solvency Ratio of Reinsurers 181 Investment of Life Insurers 182 Investment of General, Health and Reinsurers 185 Health Insurance Business of General and Health Insurers 187 Health Insurance Business of Life Insurers 188 Claims under Health Insurance Business of General and Health Insurers 189 Aging of Claims Paid under Health Insurance Business of General and Health Insurers 190 ANNEXURES Insurance Companies Operating in India 192 Data for Calculating Motor TP Obligations for the FY 2019-20 194 Circulars/Orders/Guidelines/Instructions issued from April 01, 2019 to March 31, 2020 195 oF Regulations framed under the IRDA Act, 1999 up to March 31, 2020 202 List of Micro Insurance Products of Life Insurers 207 Number of Products Approved during FY 2019-20 208 Fee Structure for Insurers and Various Intermediaries and Fee Collected for FY 2019-20 210 Penalties Levied by the Authority during FY 2019-20 211 (i) Indian Assured Lives Mortality (IALM) - 2012-14 Standard Rates 213 (ii) Published Mortality Tables- Mortality for Annuitants - LIC (a) (1996-98) Ultimate Rates 214 viiiANNUAL REPORT 2019-20 ABBREVIATIONS A2ii Access to Inclusive Insurance ACR Annual Confidential Report ADBI Asian Development Bank Institute AFIR Asian Forum of Insurance Regulators AGM Assistant General Manager AIC Agriculture Insurance Company of India Ltd. AICTE All India Council for Technical Education AlDs Acquired Immunodeficiency Syndrome AM Assistant Manager AML Anti Money Laundering ARC Audit and Risk Committee ASEAN Association of Southeast Asian Nations ASST Assistant AUM Assets Under Management BAP Business Analytics Project BCs Business Correspondents CAD Cosumer Affairs Department CAG Comptroller and Auditor General of India CBDT Central Board of Direct Taxes CBR Cross Border Reinsurer CCE Crop Cutting Experiment CFT Countering the Financing of Terrorism CGM Chief General Manager Cll Critical Information Infrastructure CKYCR Central KYC Records Registry Col Certificate of Insurance CoR Certificate of Registration CPIO Central Public Information Officer CPIS Coconut Palm Insurance Scheme CPSC Common Public Service Center CRS Common Reporting Standard CSC Common Service Centre CSC-SPV Common Service Centre Special Purpose Vehicle CSO Central Statistics Office CSR Corporate Social Responsibility ixANNUAL REPORT 2019-20 CWG Core Working Group DARPG Department of Administrative Reforms and Public Grievances DBT Direct Benefit Transfer DCF District Consumer Forum DFS Department of Financial Services DGM Deputy General Manager DGRC District Grievance Redressal Committee DPG Directorate of Public Grievances EAG Eurasian Group on Combating Money Laundering and Financing of Terrorism ECGC Export Credit Guarantee Corporation of India Ltd. ECOI Executive Council of Insurers ED Executive Director EMEA Europe, Middle East, Africa EoM Expenses of Management ERP Enterprise Resource Planning FAQ Frequently Asked Question FATCA Foreign Account Tax Compliance Act FATF Financial Action Task Force FDI Foreign Direct Investment FFE Fire Fighting Equipment FHSI Financial Health and Stability Indicators FIO Federal Insurance Office FIU-IND Financial Intelligence Unit- India FRB Foreign Reinsurer Branch FSA Financial Sector Assessment FSAP Financial Sector Assessment Program FSB Financial Stability Board FSSA Financial System Stability Assessment FVCA Fair Value Change Account GDP Gross Domestic Product Gl General Insurance GIC General Insurance Corporation of India GNDI Gross National Disposable Income GNI Gross National Income GRC Grievance Redressal CommitteeANNUAL REPORT 2019-20 GRO Grievance Redressal Officer GSLI Group Savings Linked Insurance Scheme GST Goods and Services Tax GVA Gross Value Added HIV Human Immunodeficiency Virus HNI High Net worth Individuals HR Human Resources IAC Insurance Advisory Committee IAI Institute of Actuaries of India IAIS International Association of Insurance Supervisors IBAI Insurance Brokers Association of India IBNR Incurred But Not Reported ICAO International Civil Aviation Organization ICC Internal Complaints Committee ICP Insurance Core Principles ICR Incurred Claims Ratio IFSC International Financial Services Centre IGCC IRDAI Grievance Call Centre IGIE Institute of Global Insurance Education IGMS Integrated Grievance Management System IIB Insurance Information Bureau of India lI Insurance Institute of India ISLA Indian Institute of Insurance Surveyors and Loss Assessors HO IFSC Insurance Office IIRM Institute of Insurance and Risk Management TS) International Insurance Society IMF International Monetary Fund IMFs Insurance Marketing Firms IND AS Indian Accounting Standard INFE International Network on Financial Education INIP Indian Nuclear Insurance Pool IRCTC Indian Railway Catering and Tourism Corporation IRDAI Insurance Regulatory and Development Authority of India ISNP Insurance Self-Network Platform ISP Insurance Sales Persons xiANNUAL REPORT 2019-20 ISTM Institute of Secretariat Training and Management IWD International Women's Day KFD Key Feature Document KYC Know Your Customer LI Life Insurance LLP Limited Liability Partnership LPA Letter Patent Appeal LPM Loss Prevention and Minimization MACT Motor Accident Claims Tribunal MCI Medical Council of India MFI Micro Finance Institution MGR Manager MHA Ministry of Home Affairs MI Micro Insurance MISP Motor Insurance Service Provider MMOU Multilateral Memorandum of Understanding MoF Ministry of Finance MoU Memorandum of Understanding MoRTH Ministry of Road Transport and Highways MPC Macroprudential Committee MRO Mumbai Regional Office MSME Micro, Small and Medium Enterprises MSP Minimum Support Price NAIC National Association of Insurance Commissioners NAV Net Asset Value NAY Notional Average Yield NBFC Non-Banking Financial Company NCDRC National Consumer Disputes Redressal Commission NCFE National Centre for Financial Education NCIIPC National Critical Information Infrastructure Protection Centre NCRB National Crime Records Bureau NDP Net Domestic Product NDRO New Delhi Regional Office NGOs Non-Government Organizations NIA National Insurance Academy xiiANNUAL REPORT 2019-20 NIELIT National Institute of Electronics & Information Technology NNDI Net National Disposable Income NNI Net National Income NOC No Objection Certificate NPS National Pension System NRA National Risk Assessment NRI Non Resident Indian NSFE National Strategy for Financial Education NSO National Statistical Organisation OCR Optical Character Reader OD Own Damage OECD Organization for Economic Co-operation and Development OMOP One More Option for Pension OL Offical Language Implementation PA Personal Accident PAN Permanent Account Number PAT Profit After Tax PDC Policy Development Committee PFCE Private Final Consumption Expenditure PFRDA Pension Fund Regulatory and Development Authority PGDM Post Graduate Diploma in Management PIVC Pre-Issuance Verification Calls PMFBY Pradhan Mantri Fasal Bima Yojana PMJDY Pradhan Mantri Jan Dhan Yojana PMJJBY Pradhan Mantri Jeevan Jyoti Bima Yojana PML Prevention of Money Laundering PMLA Prevention of Money Laundering Act PMO Prime Minister's Office PMSBY Pradhan Mantri Suraksha Bima Yojana POS Point of Sales Person PRP Peer Review Process RAP Rural Authorised Person RBI Reserve Bank of India RC Record Clerk ROE Return on Equity xiiiANNUAL REPORT 2019-20 RSM Required Solvency Margin RTI Right To Information RWBCIS Restructured Weather Based Crop Insurance Scheme SA Senior Assistant SAARC South Asian Association for Regional Cooperation SAHI Stand-Alone Health Insurer SAT Securities Appellate Tribunal SCDRC State Consumer Disputes Redressal Commission SCWF Senior Citizens’ Welfare Fund SEBI Securities and Exchange Board of India SHGs Self Help Groups SLA Surveyors and Loss Assessors SOP Standard Operating Procedure SPOC Single Point of Contact SPV Special Purpose Vehicle STRs Suspicious Transaction Reports TAT Turn Around Time TIRA Tanzania Insurance Regulatory Authority TOLIC Town Official Language Implementation Committee TPA Third Party Administrator TSIIC Telangana State Industrial Infrastructure Corporation UAE United Arab Emirates UFBP Unfair Business Practices UIDAI Unique Identification Authority of India UIN Unique Identification Number ULIP Unit-Linked Product USA United Sates of America USD United States Dollar UT Union Territory VAPT Vulnerability Assessment and Penetration Testing VLE Village Level Entrepreneur WB World Bank WBG World Bank Group XML Extensible Markup Language XivANNUAL REPORT 2019-20 ‘\ MISSION STATEMENT To protect the interest of and secure fair treatment to policyholders; To bring about speedy and orderly growth of the insurance industry (including annuity and superannuation payments), for the benefit of the common man and to provide long term funds for accelerating growth of the economy; To set, promote, monitor and enforce high standards of integrity, financial soundness, fair dealing and competence of those it regulates; To ensure speedy settlement of genuine claims, to prevent insurance frauds and other malpractices and put in place effective grievance redressal machinery; To promote fairness, transparency and orderly conduct in financial markets dealing with insurance and build a reliable management information system to enforce high standards of financial soundness amongst market players; To take action where such standards are inadequate or ineffectively enforced; To bring about optimum amount of self-regulation in day-to-day working of the industry consistent with the requirements of prudential regulation. a XVINSURANCE REGULATORY AND DEVELOPMENT AUTHORITY OF INDIA (Chairman) WHOLE-TIME MEMBERS ? Pournima Gupte Nilesh Sathe Sujay Banarji (Upto 12.01.2020) (Upto 30.04.2019) (Upto 08.01.2020)PART-TIME MEMBERS Sushama Nath Debasish Panda CA Prafulla Chhajed Atul Kumar Gupta (Upto 11.02.2020) (From 12.02.2020)ANNUAL REPORT 2019-20 SENIOR OFFICIALS OF IRDAI (As on March 31, 2020) Name and Designation Department Executive Directors Shri M. Pulla Rao General (Administration, Accounts, Human Resources, Estates and TAC Matters) Shri Suresh Mathur Health, Surveyors, IMF and Reinsurance Chief General Managers Shri Randip Singh Jagpal Intermediaries Shri A R Nithiyanantham Information Technology Ms. Mamta Suri Finance and Accounts (Life and Non-Life) Smt. J Meena Kumari Inspection Smt. Yegna Priya Bharath Non-Life Shri H Ananthakrishnan Legal Shri V Jayanth Kumar Life General Manager Shri S N Jayasimhan Investment Shri Ramana Rao Addanki Finance and Accounts (Life) Shri Sanjeev Kumar Jain Inspection Shri T S Naik Consumer Affairs and Agency Distribution Shri S P Chakraborty Actuarial Shri A Venkateswara Rao Sectoral Development and Chief Vigilance Officer Shri P K Maiti Enforcement Shri Raj Kumar Sharma Finance and Accounts (Non-Life) Smt. J Anita Non-Life Smt. K G P L Rama Devi Surveyor, Communication and IMF Shri D V S Ramesh Health Shri Sudipta Bhattacharya Actuarial Shri G R Surya Kumar Executive Assistant to Chairman Shri P S Jagannatham Life Shri M S Jayakumar CAO Shri K Mahipal Reddy Non-Life Shri T Venkateswara Rao Life Shri N M Behera On Deputation with Insurance Ombudsman, Bhubaneswar Shri Pankaj Kumar Tewari Actuarial Annual Report Team Mr. A Venkateswara Rao, General Manager Mr. Gautam Kumar, Deputy General Manager Dr. H.Jeyanthi, OSD Mr. Vivek Nayak, Assistant xixANNUAL REPORT 2019-20 PART -— | POLICIES AND PROGRAMMES 1.4 REVIEW OF GENERAL ECONOMIC per cent. Per Capital Private Final Consumption ENVIRONMENT Expenditure increased to ¥91,440 in 2019-20 from ¥84,808 in 2018-19 registering a 7.8 per cent 1.1.1 As per the provisional estimates of Annual increase (source: CSO press note dated May 29, National Income, 2019-20 released by Central 2020). Statistics Office (CSO), Ministry of Statistics and Programme Implementation, Government of India, 1.1.3 In the year 2019-20, two sectors namely the GDP at current prices for the year 2019-20 is ‘agriculture, forestry & fishing’ and ‘public estimated at 203.40 lakh crore, as against the First administration, defence and other services’ Revised Estimates of GDP for the year 2018-19 of performed better than all other sectors by ~189.71 lakh crore, showing a growth rate of 7.2 registering growth of above 10 per cent and also per cent as compared to grwoth rate of 11.0 per registered higher growth than the one registered cent in 2018-19. in the previous year. The sectors namely ‘electricity, gas, water supply & other utility services’, ‘trade, 1.1.2 The Gross National Income (GNI) at current hotels, transport, communication and services prices is estimated at €201.18 lakh crore during related to broadcasting’ and ‘financial, real estate 2019-20, as compared to ¥ 187.69 lakh crore during & professional services’ registered growth over five 2018-19, showing a rise of 7.2 per cent. The per per cent. Manufacturing sector recorded poor capita Net National Income (NNI) at current prices performance than all other sectors registering during 2019-20 is estimated to have attained a level growth of less than one per cent in 2019-20 (Table of €134,226 as compared to the estimates for the 1.2). year 2018-19 of £126,521 showing a rise of 6.1 Table 1.1 Provisional Estimates of National Income and Expenditure (At current prices) Item 2018-19 2019-20 Percentage change over previous year (First RE) (PE) 2018-19 2019-20 Domestic Product (* lakh crore) 1. Gross Value Added (GVA) at basic prices 171.40 183.43 10.5 7.0 2. Gross Domestic Product (GDP) 189.71 203.40 11.0 7.2 3. Net Domestic Product (NDP) 169.92 182.21 10.8 7.2 4. Gross National Income (GNI) 187.69 201.18 11.0 7.2 5. Net National Income (NNI) 167.89 180.00 10.8 7.2 6. Gross National Disposable Income (GNDI) 192.63 206.30 11.2 7.1 7. Net National disposable income (NNDI) 172.83 185.12 11.1 7.1 Per Capita Income, Product and Final Consumption (®) 8. Per Capita GDP 1,42,963 1,51,677 9.9 6.1 9. Per Capita GNI 1,41,439 1,50,025 9.9 6.1 10.Per Capita NNI 1,26,521 1,34,226 9.7 6.1 11.Per Capita GNDI 1,45,159 1,53,843 10.1 6.0 12.Per Capita PFCE 84,808 91,440 10.4 7.8 RE- Revised Estimates; PE- Provisional Estimates; PFCE- Private Final Consumption Expenditure Source: CSO, Press Note dated May 29, 2020. 1ANNUAL REPORT 2019-20 Table 1.2 Provisional Estimates of GVA at Basic Price by Economic Activity (At current prices) (€lakh crore) Item 2018-19 2019-20 Percentage change over previous year (First RE) (PE) 2018-19 | 2019-20 Agriculture, forestry & fishing 29.23 32.57 4.5 11.4 Mining & quarrying 3.89 3.93 8.8 1.0 Manufacturing 27.67 27.76 8.6 0.3 Electricity, gas, water supply and other utility services 4.56 4.87 7.4 6.6 Construction 13.44 13.85 12.2 3.0 Trade, hotels, transport, communication and services related to broadcasting 31.43 33.17 11.7 5.5 Financial, real estate & professional services 36.22 38.43 13.0 6.1 Public Administration, defence and other services 24.96 28.87 15.0 15.7 GVA at Basic Price 171.40 183.43 10.5 7.0 PE: Provisional Estimates; RE: Revised Estimate Source: CSO, Press Note dated May 29, 2020 Chart I.1: Share of Sectors in GVA at Current Prices in 2019-20 16% 18% —ANNUAL REPORT 2019-20 1.1.4 The rate of gross domestic saving which had Table 1.4: Financial Savings of the moderated to 29.7 per cent in 2018-19, is expected Household Sector (In per cent of GNDI) to gather pace during 2019-20 on the back of an uptick in household financial savings (Table I.3). Item 2017-18) 2018-19 |2019-20# A.Gross financial savings 1.1.5 As per the preliminary estimates of RBI, of which: 11.9 10.4 10.5 household financial saving has improved to 7.6 per 1. Currency 2.8 1.5 1.4 2. Deposits 3.1 4.1 3.6 cent of GNDI in 2019-20, after touching the 2011- 3. Shares and debentures 1.0 0.4 0.4 12 series low of 6.4 per cent in 2018-19 (Table 1.4). 4. Claims on government 0.9 1.0 0.0 This improvement has occurred on account of 5. Insurance funds 2.0 116) 1.7 sharper moderation in household financial liabilities 6. Provident and than that in financial assets. COVID-19 related Pension funds 2.1 2.1 2.1 economic disruptions, however, caused a sharper B. Financial liabilities 4.3 4.0 2.9 decline in household financial assets in Q4 of 2019- C.Net financial savings (A-B ) 7.6 6.4 7.6 20. GNDI - Gross National Disposable Income Table |.3: Gross Savings Source: NSO as published in RBI Annual Report 2019-20 Note: 1. Figures may not add up to total due to rounding off. (In per cent of GNDI) 2. #As per the preliminary estimate of the Reserve Bank. Item 2017-18 | 2018-19 Gross Savings 32.0 29.7 1.2 APPRAISAL OF INSURANCE MARKET 1.1 Non-financial Corporations 11.9 10.7 1.2.1 APPRAISAL OF GLOBAL INSURANCE 1.1.1 Public non-financial MARKET corporations 1.4 1.3 1.1.2 Private non-financial 1.2.1.1 According to the sigma research publication (no.4/2020) on world insurance by the Swiss Re corporations 10.6 9.4 Institute, insurance markets were on a solid growth 1.2 Financial Corporations 2.2 1.8 path before the COVID-19 pandemic, with total 1.2.1 Public financial global direct premium written increased near three corporations 1.4 0.9 per cent in 2019 from the year before, supported by the non-life sector in advanced markets, and life 1.2.2 Private financial and non-life insurance in China. Total insurance corporations 0.9 0.9 premium outperformed real GDP growth in more 1.3 General Government -1.1 -0.8 than 60 per cent of all insurance markets worldwide. Total insurance premium underwritten in 2019 1.4 Household sector 18.9 17.9 reached USD 6.3 trillion or 7.2 per cent of global 1.4.1 Net financial saving 7.6 6.4 GDP, up from the pre-revision total of USD 5.4 Memo: Gross Financial Saving 11.9 10.4 trillion. 1.4.2 Saving in physical assets| 11.0 11.3 1.4.3 Saving in the form of 1.2.1.2 Global life insurance market grew by 2.2 per cent in real terms in 2019, with premium of USD valuables 0.2 0.2 2916 billion which was a slight deceleration from GNDI - Gross National Disposable Income 2.6 per cent growth recorded in 2018 driven by a Source: NSO as published in RBI Annual Report 2019-20. Note: Net financial savings of the household sector is obtained slowdown in advanced markets but was still above as the difference between gross financial savings and financial the annual average of the previous 10 years (1.5 liabilities during the year. per cent).ANNUAL REPORT 2019-20 1.2.1.3 Aggregate advanced market life premium 1.2.1.6 Profitability continues to be under pressure growth slowed to 1.3 per cent in 2019. In advanced in both the life and non-life sectors. In life, persistent EMEA, aggregate premiums grew by 2.1 per cent. low interest rates in advanced markets have Growth in the Middle East and Africa remained pressured life insurers and undermined profitability, weak due to the challenging economic environment especially in Europe. In non-life, underwriting in the region. Premiums were flat in advanced Asia- conditions started to improve at the end of 2017 Pacific (0.1 per cent), due in part to another decline and through 2018, and rates strengthened in 2019 of more than 25 per cent in Australia where there and into the first quarter of 2020, particularly in has been a drop in consumer confidence after commercial lines. The situation at the onset of the allegations of mis-selling. In the emerging markets, COVID-19 crisis is in stark contrast to circumstances life premium growth bounced back to 5.6 per cent at the time of the global financial crisis in 2008-09, in 2019 after falling by two per cent in 2018, but when non-life pricing was in a softening phase of was still short of the long-term average of 6.5 per the cycle. For this reason, it is expected that the hit cent. The recovery was mainly China-driven, where to non-life sector profitability will be less severe in premium increased by 6.7 per cent after a the current recession, and outlook as more contraction of 5.4 per cent in the previous year due favorable. to tighter regulations on sales of universal life products. Elsewhere in emerging Asia, life 1.2.1.7 The COVID-19 crisis will hit the insurance insurance premium continued to increase by 4.3 industry with sigma forecasting of a near three per per cent supported by robust growth in key markets. cent point slowdown in annual average global premium growth in 2020 and 2021 from the pre- 1.2.1.4 Global non-life insurance market may crisis growth trajectory. The life sector will be more witness slow growth in 2020 due to COVID-19 affected than the non-life. There is a possibility of induced recession after a 3.5 per cent increase in contraction in premium levels in 2020, followed by premium to USD 3376 billion in 2019 slightly above bounce-back. Swiss Re expects total global direct the 10-year average of 3.2 per cent. premiums written will reach pre-crisis levels in 2021, a strong outcome, considering that recession in 1.2.1.5 In advanced markets, non-life premium 2020 will be the deepest since the 1930s. growth slowed to 2.7 per cent in 2019 from 3.1 per cent in 2018. Asia-Pacific came out on top with a 1.2.1.8 There will be challenges to industry 4.1 per cent increase, spearheaded by Hong Kong profitability. Investment returns will remain subdued with a 7.1 per cent increase in premiums. Non-life as interest rates stay low for longer, impacting life premium in the US and Canada grew by 2.4 per and long-tail lines in non-life, and rising corporate cent, about one percentage point below the 10- defaults could lead to losses on invested assets. In year average, mainly due to weaker growth in US life, falling sales and fee income due to restricted A&H. EMEA recorded 2.9 per cent growth, nearly in-person interactions on account of the lockdown two percentage point above the historic average, measures imposed to contain virus spread will likely based on improved rates in commercial lines in also weigh on profits this year. several markets. Premium growth in the emerging economies increased to 7.7 per cent in 2019 from 1.2.1.9 In 2019, global life premiums growth slowed 6.9 per cent in 2018. Emerging Asia continued its to 2.2 per cent, however stronger than the 1.5 per expansion although at a slower pace with increase cent average of the previous 10 years. Swiss Re in premium by 5.8 per cent (12 per cent in China). estimated that the COVID-19 crisis will slow lifeANNUAL REPORT 2019-20 premium growth by 4.5 percentage point (ppt) in 1.2.1.14 The Indian non-life insurance sector 2020 and 2021, leading to 1.5 per cent aggregate witnessed a growth of 7.98 per cent (5.70 per cent market contraction. Demand for group and inflation adjusted real growth) during 2019. During individual savings business will be hit by rising the same period, the growth in global non-life unemployment and falling incomes; individual premium was 3.35 per cent (3.50 per cent inflation mortality business should be more stable. adjusted real growth). However, the share of Indian non-life insurance premium in global non-life 1.2.1.10 In non-life, premium growth of 3.5 per cent insurance premium was at 0.79 per cent and India in 2019 was slightly above the 10-year average. ranked 15 in global non-life insurance markets. Swiss Re estimated that a 1.1 ppt pullback in premium growth, making for aggregate sector 1.2.1.15 Region-wise premium volume across the expansion of 1.6 per cent over 2020-21. Motor, world and total real premium growth in the year trade, travel and commercial rather than personal 2019 are given in Tables I.5 and 1.6. lines will likely be hardest hit. The emerging markets will outperform in both life and non-life. Table 1.5: Premium Volume by Region in the World in 2019 Indian Insurance in the Global Scenario (Premium in USD Billions) Region Life Non-Life | Total 1.2.1.11 India’s share in global insurance market Advanced 2,298.70 | 2,832.22 | 5,130.92 was 1.69 per cent during 2019 (1.58 per cent in markets (44.80) (55.20) (100) 2018). However, during 2019, the total insurance Emerging 617.57 544.11 | 1,161.68 premium (Life and Non-Life) in India increased by markets (53.16) (46.84) (100) 9.21 per cent (6.9 per cent inflation adjusted real Asia-Pacific 1,114.19 631.22 | 1,745.40 growth) whereas global total insurance premium (63.84) (36.16) (100) increased by 2.34 per cent (2.9 per cent inflation India 79.67 26.64 106.31 adjusted real growth) (source: Swiss Re, Sigma No. (74.94) (25.06) (100) 4/2020). World 2,916.27 | 3,376.33 | 6,292.60 (46.34) (53.66) (100) 1.2.1.12 Globally, the share of life insurance business in total premium was 46.34 per cent and Source: Swiss Re, Sigma 4/2020 Note: Figures in bracket indicate share of the segment in per the share of non-life insurance premium was 53.66 cent. per cent during 2019. However, the share of life insurance business for India was high at 74.94 per Table |.6: Total Real Premium Growth by Region in the World in 2019 cent while the share of non-life insurance business (In per cent) was at 25.06 per cent. Region Life Non-Life | Total 1.2.1.13 In life insurance business, India is ranked Advanced markets 1.3 2.7 2.1 10 among the 88 countries, for which data is Emerging markets 5.6 77 6.6 published by Swiss Re. India’s share in global life Asia-Pacific 2.6 7.6 4.4 insurance market was 2.73 per cent during 2019. However, during 2019, the life insurance premium India 7.3 5.7 6.9 in India increased by 9.63 per cent (7.30 per cent World 2.2 3.5 2.9 inflation adjusted real growth) when global life Source: Swiss Re, Sigma No. 4/2020 insurance premium increased by 1.18 per cent (2.20 per cent inflation adjusted real growth).ANNUAL REPORT 2019-20 Insurance Penetration and Density 1.2.1.18 The insurance density of life insurance sector had gone up from USD 9.1 in 2001 to reach 1.2.1.16 The measure of insurance penetration and the peak at USD 55.7 in 2010. Since then it has density reflects the level of development of exhibited a declining trend up to the year 2013 and insurance sector in a country. While insurance it started increasing continuously from 2016. During penetration is measured as the percentage of the year 2019, the level of life insurance density insurance premium to GDP, insurance density is was USD 58. The life insurance penetration had calculated as the ratio of premium to population gone up from 2.15 per cent in 2001 to 4.60 per (per capita premium). cent in 2009. Since then, it has exhibited a declining trend up to the year 2014. Then from 2015 to 2017, 1.2.1.17 During the first decade of insurance sector it was increasing. After a small decline in 2018 to liberalization, the sector has reported increase in 2.74, it increased to 2.82 per cent in 2019. insurance penetration from 2.71 per cent in 2001 to 5.20 per cent in 2009. Since then the level of 1.2.1.19 The penetration of non-life insurance sector penetration was declining and reached 3.30 per in the country has gone up from 0.56 per cent in cent in 2014. However, the insurance penetration 2001 to 0.94 per cent in 2019. Non-life insurance started again increasing from 2015 and in 2019, density has gone up from USD 2.4 in 2001 to USD penetration was 3.76 per cent. The level of 19 in 2019. insurance density has reported consistent increase from USD 11.5 in 2001 to USD 64.4 in the year 1.2.1.20 Insurance penetration and density in select 2010. Since then the level of density was declining countries is reproduced from Swiss Re Institute up to 2016. But, it started increasing from 2017 report in Chart 1.4 and Chart I.5 and in Statement and in the year 2019, the insurance density was 1 and Statement 2. USD 78. Chart I.2: Insurance Penetration in India Chart I.3: Insurance Density in India 6 5 = 16) ~ oo 34+ f “r y f ~~,N eer — 5a 450 0 Zz Ne”Fal <2 c 30 1 — a 0 — oe — —_ 0 wan Life ===Non-Life Total man Life ===Non-Life Total Source: Swiss Re, Sigma, Various Issues. Source: Swiss Re, Sigma, Various Issues.ANNUAL REPORT 2019-20 Chart |.4: Insurance Penetration in Select Countries in 2019 Pakistan Sri Lanka Russia Indonesia Mexico India# Brazil China Malaysia# Australia Thailand Spain New Zealand Germany Sweden World SinCgaanpaodrae Italy Switzerland Japan# France Netherlands UK South Korea# USA South Africa Taiwan oO a =oO 15 20 25 Percent HI Non Life Life Source: Swiss Re, Sigma No. 4/2020. Note: 1. Insurance Penetration is measured as percentage of insurance premium to GDP 2. # Data relates to financial year Chart I.5: Insurance Density in Select Countries in 2019 Pakistan Sri Lanka India# Indonesia Russia Mexico Brazil Thailand China Malaysia# South Africa World Spain New Zealand Australia litaly Germany South Korea# Canada Japan# France Sweden UK Netherlands Singapore Thailand Switzerland USA (@) 1000 2000 3000 4000 5000 6000 7000 8000 BS) M Non Life & Life Source: Swiss Re, Sigma No. 4/2020. Note: 1. Insurance Density is measured as ratio of insurance premium to population. 2. # data relates to financial year 7ANNUAL REPORT 2019-20 Table I|.7: Insurance Penetration and Density in India Year Life Non-Life Industry Density Penetration Density Penetration Density Penetration (USD) (%) (USD) (%) (USD) (%) 2001 9.10 2.15 2.40 0.56 11.50 2.71 2002 11.70 2.59 3.00 0.67 14.70 3.26 2003 12.90 2.26 3.50 0.62 16.40 2.88 2004 15.70 2.53 4.00 0.64 19.70 3.17 2005 18.30 2.53 4.40 0.61 22.70 3.14 2006 33.20 4.10 5.20 0.60 38.40 4.80 2007 40.40 4.00 6.20 0.60 46.60 4.70 2008 41.20 4.00 6.20 0.60 47.40 4.60 2009 47.70 4.60 6.70 0.60 54.30 5.20 2010 55.70 4.40 8.70 0.71 64.40 5.10 2011 49.00 3.40 10.00 0.70 59.00 4.10 2012 42.70 3.17 10.50 0.78 53.20 3.96 2013 41.00 3.10 11.00 0.80 52.00 3.90 2014 44.00 2.60 11.00 0.70 55.00 3.30 2015 43.20 2.12 11.50 0.72 54.70 3.44 2016 46.50 2.72 13.20 0.77 59.70 3.49 2017 55.00 2.76 18.00 0.93 73.00 3.69 2018 55.00 2.74 19.00 0.97 74.00 3.70 2019 58.00 2.82 19.00 0.94 78.00* 3.76 Source: Swiss Re, Sigma, Various Issues. Note: 1. Insurance density is measured as ratio of premium to total population. 2. Insurance penetration is measured as ratio of premium to GDP. 3. *Rounding off difference. 1.2.2 APPRAISAL OF INDIAN INSURANCE per cent in the previous year. The market share of MARKET private insurers has slightly increased from 33.58 per cent in 2018-19 to 33.78 per cent in 2019-20. Appraisal of Life Insurance Market Segment wise Life Insurance Premium Life Insurance Premium 1.2.2.3 While renewal premium accounted for 54.75 1.2.2.1 Life insurance industry recorded a premium per cent (57.68 per cent in previous year) of the income of %5.73 lakh crore during 2019-20 as total premium received by the life insurers in 2019- against ~5.08 lakh crore in the previous financial 20, new business premium contributed the year, registering growth of 12.75 per cent (10.75 remaining 45.25 per cent (42.32 per cent in previous per cent in previous year). While private sector year). During 2019-20, the growth in renewal insurers posted 13.42 per cent growth (21.37 per premium was 7.00 per cent (10.76 per cent in cent in previous year) in their premium income, LIC previous year). New business premium registered recorded 12.41 per cent growth (6.06 per cent a growth of 20.59 per cent in comparison to a growth growth in previous year). Premium underwritten by of 10.74 per cent during previous year (Table 1.9). LIC and private sector is provided in Table |.8 and insurer wise is provided in Statement 3. 1.2.2.4 Further bifurcation of the new business premium indicates that single premium income 1.2.2.2 The market share of LIC remains 66.22 per received by the life insurers recorded a growth of cent in 2019-20 marginally decreased from 66.42 10.71 per cent during 2019-20 (10.41 per centANNUAL REPORT 2019-20 Table 1.8: Premium Underwritten by Life Insurers Insurer Premium (<crore) Market Share (%) 2018-19 2019-20 2018-19 2019-20 LIC 3,37,505.07 3,79,389.60 66.42 66.22 (6.06) (12.41) Private Sector 1,70,626.96 1,93,520.59 33.58 33.78 (21.37) (13.42) Total 5,08,132.03 5,72,910.19 100 100 (10.75) (12.75) Note: Figures in bracket indicates growth (in per cent) over previous year. growth in previous year). Single premium products year. On the other hand, Unit-linked products continue to play a major role for LIC as they (ULIPs) registered a growth of 9.05 per cent with contributed 31.71 per cent of LIC’s total premium increase in premium from €76,152 crore in 2018- income (32.89 per cent in previous year). In 19 to $83,046 crore in 2019-20. The share of unit- comparison, the contribution of single premium linked products in total premium marginally income to total premium income for private decreased to 14.50 per cent in 2019-20 as against insurance companies was 18.94 per cent (18.04 14.99 per cent in 2018-19. Insurer wise details are per cent in previous year) during 2019-20. provided in Statement 5. 1.2.2.5 The first year premium registered a Life Reinsurance significant growth of 39.71 per cent in 2019-20, as against 11.39 per cent growth in previous year. 1.2.2.8 During 2019-20, ¥327.04 crore was ceded While LIC registered a remarkable growth of 85.02 as reinsurance premium by LIC (¥319.67 crore in per cent in the first year premium (11.30 per cent 2018-19). The private insurers together ceded in previous year), the private life insurers registered %3074.04 crore (¥2079.96 crore in 2018-19) as a growth of 5.82 per cent (11.46 per cent in previous premium towards reinsurance. Retention ratio of Life year). Segment wise premium underwritten is insurers was 99.41 per cent for 2019-20 (99.53 per provided in Statement 4. cent for 2018-19). 1.2.2.6 The market share of private insurers in new business premium was 31.24 per cent in 2019-20 Policies Issued by Life Insurers (33.80 per cent in previous year). The same for LIC 1.2.2.9 During 2019-20, life insurers issued 288.47 was 68.76 per cent (66.20 per cent in previous lakh new individual policies, out of which LIC issued year). Similarly, in renewal premium, LIC continued to have a higher share at 64.12 per cent (66.58 per 218.96 lakh policies (75.91 per cent) and the private cent in previous year) when compared to 35.88 per life insurers issued 69.50 lakh policies (24.09 per cent (33.42 per cent in previous year) share of cent). While the private sector registered a decline private insurers. of 4.05 per cent in the number of new policies issued against the previous year, LIC achieved a growth 1.2.2.7 The traditional products registered a growth of 2.30 per cent (Table |.10). of 13.40 per cent in 2019-20, with premium of ¥4.90 lakh crore as against 4.32 lakh crore in previousANNUAL REPORT 2019-20 Table 1.9: Segment-wise Premium Underwritten by Life Insurers S. | Segment Item LIC Private Sector Total No 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 1. |First Year Premium (€ crore) 31,326.22 57,958.76 41,887.02 44,326.64 73,213.24 | 1,02,285.40 Premium Growth (%) 11.30 85.02 11.46 5.82 11.39 39.71 Market share (%) 42.79 56.66 57.21 43.34 100 100 2. |Single premium Premium (€ crore) 1,11,009.74 | 1,20,317.48 30,780.06 36,659.50 | 1,41,789.80| 1,56,976.98 Growth (%) 4.21 8.38 40.54 19.10 10.41 10.71 Market share (%) 78.29 76.65 21.71 23.35 100 100 3. |New Business Premium (€ crore) 1,42,335.96 | 1,78,276.24 72,667.08 80,986.14 | 2,15,003.04| 2,59,262.38 Premium (1 +2) Growth (%) 5.69 25.25 22.17 11.45 10.74 20.59 Market share (%) 66.20 68.76 33.80 31.24 100 100 4. |Renewal Premium (© crore) 1,95,169.11 | 2,01,113.36 97,959.88} 1,12,534.45 | 2,93,129.00| 3,13,647.81 Premium Growth (%) 6.33 3.05 20.78 14.88 10.76 7.00 Market share (%) 66.58 64.12 33.42 35.88 100 100 5. {Total Premium | Premium (crore) 3,37,505.07 | 3,79,389.60 | 1,70,626.96| 1,93,520.59 | 5,08,132.03 | 5,72,910.19 (3+4) = (6+7) | Growth (%) 6.06 12.41 21.37 13.42 10.75 12.75 Market share (%) 66.42 66.22 33.58 33.78 100 100 Linked & Non-Linked Premium 6. |Linked Premium | Premium (crore) 813.50 761.58 75,338.67 82,288.08 76,152.17 83,049.66 Growth (%) -8.57 -6.38 17.79 9.22 17.43 9.06 Market share (%) 1.07 0.92 98.93 99.08 100 100 7. |Non-Linked Premium (€ crore) 3,36,691.57 | 3,78,628.02 95,288.29} 1,11,232.51 | 4,31,979.87| 4,89,860.53 Premium Growth (%) 6.10 12.46 24.36 16.73 9.65 13.40 Market share (%) 77.94 77.29 22.06 22.71 100 100 Chart 1.6: Chart I.7: New Business Premium of Life Insurers Total Premium of Life Insurers <= Crore 178,276 215,003 572,910 508,132 142,336 379,390 337,505 193,521 170,627 LIC Private Total LIC Private Total M@ 2018-19 M 2019-20 M@ 2018-19 M 2019-20 10ANNUAL REPORT 2019-20 Chart 1.8: Trend in Premium Underwritten by Life Insurers Th) 4.18 4.59 a Ses 2 i(s) 3.18 3.38 ——e) 1.00 NS ee —9=—— 2015-16 2016-17 2017-18 2018-19 2019-20 =—@®— LIC —@— Private Industry Premium in = Lakh Crore Other Forms of Capital of Life Insurers Table 1.10: New Individual Policies issued by Life Insurers —|.2.2.11 Pursuant to the power given under section (inlakh) ~~ 6 A(1)(i) of The Insurance Act, 1938 and in exercise Insurer 2018-19 2019-20 of the power conferred undersection 114 A of the LIC 214.04 218.96 Insurance Act and section 26 of the IRDA Act, 1999, (0.45) (2.30) the Authority has notified IRDAI (Other Forms of Private Sector 72.44 69.50 Capital) Regulations, 2016. (5.72) (-4.05) Total 286.48 288.47 1.2.2.12 Under the provisions of said Regulations, (1.73) (0.69) no other forms of capital was raised by the life Note:Figures in bracket indicates the growth (in per cent) over insurance industry during the years 2018-19 and the previous year. 2019-20. Total Other Forms of Capital as on March 31, 2020 was £230 crore. Paid-up Capital of Life Insurers Expenses of Life Insurers 1.2.2.10 The total paid-up capital of the life insurance companies as on March 31, 2020 was ~28,088 1.2.2.13 Pursuant to Insurance Laws (Amendment) crore. During 2019-20, an additional capital of 472 Act, 2015, section 40B of Insurance Act, 1938 was crore was brought in the industry by the private amended and reads as under: “No insurer shall, in sector insurers. Insurance company wise details are respect of insurance business transacted by him in provided in Statement 6. India, spend as expenses of management in any Table 1.11: Paid up Capital of Life Insurers (€crore) Insurer As at March 31, Additions during As at March 31, 2019 2019-20 2020 LIC 100.00 - 100.00 Private Sector 27,515.94 472.02 27,987.96 Total 27,615.94 472.02 28,087.96 Note: Paid up Capital excludes Share premium and Share application money 11ANNUAL REPORT 2019-20 financial year any amount exceeding the amount renewal commission increased by 4.27 per cent as may be specified by the regulations made under (renewal premium growth 7.00 per cent). The single this Act”. premium has increased by 10.71 per cent while single commission increased by 6.91 per cent. 1.2.2.14 Accordingly, IRDAI (Expenses of Segment wise commission expenses and the Management of Insurers transacting life insurance commission expenses ratio of Life insurers are business) Regulations, 2016 were notified on May provided in Table 1.12. 09, 2016. These Regulations prescribe the allowable limits of expenses of management taking 1.2.2.16 The operating expenses of the life insurers into account, inter alia the type and nature of increased by 17.58 per cent in 2019-20 (4.73 per product, premium paying term and duration of cent in 2018-19). The operating expenses towards insurance business. life insurance business stood at %60,121 crore in 2019-20 (¥51,130 crore in 2018-19). The operating 1.2.2.15 The commission expenses ratio expenses of LIC increased by 18.46 per cent and (commission expenses as a percentage of that of private insurers by 16.42 per cent. For the premium) decreased marginally to 5.14 per cent in industry as a whole, the operating expenses ratio 2019-20 from 5.47 per cent in 2018-19. However, slightly increased from 10.06 per cent in 2018-19 total commission increased by 6.12 per cent (total to 10.49 per cent in 2019-20. Operating expenses, premium growth 12.75 per cent), first year as a percent of gross premium underwritten also commission increased by 7.62 per cent (first year increased for LIC from 8.65 per cent in 2018-19 to premium growth 39.71 per cent), new business 9.11 per cent in 2019-20. The same for private commission increased by 7.58 per cent (new insurers also increased from 12.86 per cent in 2018- business premium growth 20.59 per cent) and 19 to 13.20 per cent in 2019-20 (Table 1.13). Table 1.12: Commission Expenses of Life Insurers S. | Segment Item Private Sector Total No. 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 1. | First year Commission (€ crore) 8,799.61 9,711.17 5,813.95 6,016.65 14,613.56 15,727.82 Commission Growth (%) 6.85 10.36 13.99 3.49 9.58 7.62 CER (%) 28.09 16.76 13.88 13.57 19.96 15.38 2. | Commission on Commission (¥ crore) 487.72 440.76 391.34 499.03 879.06 939.79 Single premium Growth (%) -7.02 -9.63 114.27 27.52 24.30 6.91 CER (%) 0.44 0.37 1.27 1.36 0.62 0.60 3. |New Business Commission (€ crore) 9,287.33 10,151.93 6,205.30 6,515.68 15,492.63 16,667.61 Commission (1+2) | Growth (%) 6.02 9.31 17.45 5.00 10.32 7.58 CER (%) 6.52 5.69 8.54 8.05 7.21 6.43 4. |Renewal Commission (© crore) 10,057.99 10,340.49 2,223.93 2,465.65 12,281.92 12,806.14 Commission Growth (%) 5.75 2.81 23.67 10.87 8.60 4.27 CER (%) 5.15 5.14 2.27 2.19 4.19 4.08 Total Commission| Commission (© crore) 19,345.32 20,492.42 8,429.23 8,981.33 27,774.54 29,473.75 (3+4) Growth (%) 5.88 5.93 19.03 6.55 9.55 6.12 CER (%) 5.73 5.40 4.94 4.64 5.47 5.14 CER: Commission Expense Ratio 12ANNUAL REPORT 2019-20 Table 1.13: Operating Expenses of Life Insurers Insurer Item 2018-19 2019-20 LIC Operating Expenses (€crore) 29,182.02 34,568.04 Growth (%) -3.19 18.46 OER (%) 8.65 9.11 Private Sector | Operating Expenses (€crore) 21,948.24 25,552.96 Growth (%) 17.51 16.42 OER (%) 12.86 13.20 Total Operating Expenses (<crore) 51,130.26 60,121.00 Growth (%) 4.73 17.58 OER (%) 10.06 10.49 OER: Operating Expense Ratio Claims of Life Insurers private insurers, the ULIP surrenders accounted for ¥ 38,327 crore (73.96 per cent) in 2019-20 as 1.2.2.17 The life insurance industry paid benefits of against ¥35,949 crore (85.73 per cent) in 2018-19. ¥3.51 lakh crore in 2019-20 (3.30 lakh crore in 2018-19) constitutes 61.21 per cent of the gross Death Claims premium underwritten (64.88 per cent in 2018-19). The benefits paid by the private insurers was 1.2.2.18 In case of Individual Life Insurance 97,916 crore (%80,393 crore in 2018-19) business, the life insurance companies have paid constituting 50.60 per cent of the premium 8.46 lakh claims on individual policies, with a total underwritten (47.12 per cent in 2018-19). LIC paid payout of 18,042 crore in the year 2019-20. The benefits of 2.53 lakh crore in 2019-20, constituting number of claims repudiated was 8,927 for an 66.62 per cent of the premium underwritten (¥2.49 amount of ¥555 crore and the number of claims lakh crore in 2018-19 and 73.86 per cent of the rejected was 2,262 for an amount of %20 crore. premium underwritten). The benefits paid on Insurer wise claim details are provided in Statement account of surrenders / withdrawals increased to 7 and 8. %1.22 lakh crore in 2019-20 (1.11 lakh crore in 1.2.2.19 Claim settlement ratio of LIC was at 96.69 2018-19), of which LIC accounted for 57.51 per cent per cent as at March 31, 2020 when compared to and remaining 42.49 per cent by private sector. In 97.79 per cent as at March 31, 2019. The proportion the current year, in case of LIC, out of the 70,148 crore surrenders, ULIP policies accounted for of repudiations has increased to 0.81 per cent in ¥3,106 crore (4.43 per cent) as against ~4,082 2019-20 compared to that of 0.43 per cent in crore (5.89 per cent) in 2018-19. In case of the previous year. For private insurers, settlement ratio Table 1.14: Claims of Life Insurers (€crore) S. | Insurer LIC Private Sector Total No. 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 1. | Death Claim 17,075.06 17,505.36 9,671.94 12,287.92 26,747.00 29,793.28 2. | Maturity 1,51,446.05 | 1,51,159.70 16,675.85 20,565.77 | 1,68,121.90 | 1,71,725.47 3. | Surrender/ 69,237.27 70,148.12 41,931.73 51,819.01 | 1,11,169.00 | 1,21,967.13 Withdrawal 4. | Others 11,526.48 13,947.45 12,113.89 13,243.76 23,640.38 27,191.21 Total 2,49,284.86 | 2,52,760.62 80,393.42 97,916.46 | 3,29,678.28 | 3,50,677.08 13ANNUAL REPORT 2019-20 Chart 1.9: Claims of Life Insurers Amount in % crores 2,49,285 2,52,761 80,393 97,916 3,29,678 3,50,677 5% 6% 1% 8% 28% 28% 34% 35% 2019-20 2018-19 2019-20 2018-19 2019-20 LIC Private Sector Total ® Death Claim ® Maturity Surrender/With drawal TM Others had increased to 97.18 per cent during 2019-20 LIC paid 91.08 per cent of the claims, the private when compared to 96.64 per cent during the life insurers paid 98.94 per cent of the claims. The previous year. The proportion of repudiations came industry repudiated 0.20 per cent of the claims and rejected 0.05 per cent of the claims. down to 2.42 per cent in the year 2019-20 when compared to that of 2.83 per cent in previous year. Investment Income of Life Insurers The industry’s settlement ratio declined to 96.76 per cent in 2019-20 from 97.64 per cent in 2018- 1.2.2.21 In case of LIC, the investment income 19 and the repudiation ratio increased to 1.02 per (Policyholder’s and Shareholder’s) including capital gains and other income was €2.37 lakh crore in cent compared to that of 0.74 per cent in 2018-19. 2019-20 (€2.24 lakh crore in 2018-19). In case of private insurers, the negative investment income 1.2.2.20 In case of Group Life Insurance business, (loss) including capital gains was at $3,106 crore out of 10.26 lakhs total number of group claims in 2019-20 (Investment income ¥61,158 crore in payable during 2019-20, life insurance industry paid 2018-19). a total of 9.98 lakh claims (97.27 per cent). While Table 1.15: Death Claims of Life Insurers (2019-20) Insurer Percentage to total number of claims Total No. Claims Claims Claims Un- Claims of Claims paid repudiated | rejected claimed | pending at end of year Individual Life Insurance Business LIC 7,58,916 96.69 0.81 0.29 1.44 0.77 Private Sector 1,15,933 97.18 2.42 0.08 0.05 0.28 Total 8,74,849 96.76 1.02 0.26 1.26 0.71 Group Life Insurance Business LIC 2,17,984 91.08 0.18 - - 8.75 Private Sector 8,07,998 98.94 0.21 0.06 0.006 0.79 Total 10,25,982 97.27 0.20 0.05 0.005 2.48 14ANNUAL REPORT 2019-20 Chart 1.10: Duration wise Breakup of Pending Claims of Life Insurers (%) 96.0 85. 446 8.3 54 9.0 93 3.4 0.2 0.6 2.5 443 05 04 >3 3to6 6 to 12 >12 <3 months 3to6 6 to 12 >12 months months Months months months months months Individual Life Insurance Business Group Life Insurance Business m@ LIC Private Sector M Total Table 1.16: Table 1.17: Investment Income of Life Insurers Profit After Tax of Life Insurers (crore) (crore) Insurer 2018-19 2019-20 Insurer 2018-19 2019-20 Lic 2,23,642.30 | 2,36,849.71 Lic 2,688.50 2,712.71 Scien Gre > AGT acon Private Sector 5,747.31 5,015.59 nivale Sector USS mate Total 8,435.81 7,728.30 Total 2,84,800.37 2,33,743.74 Note: Returns to Shareholders of Life Insurers 1. A“*sIsncelutds ti t in the fair val f Unit Linked 4,2,2.23 For the year 2019-20, LIC proposed €2,698 2. Investment income excludes dividend distribution tax crore (¥2,661 crore in 2018-19) as dividend to shareholder i.e. Government of India. Six private Profits of Life Insurers life insurers paid/proposed dividends during the financial year 2019-20. ICICI Prudential paid 1.2.2.22 During the financial year 2019-20, the life ~337.42 crore (¥114.87 crore interim dividend for insurance industry reported a profit after tax of 2019-20 and ¥222.55 crore final dividend for 2018- ¥7,728 crore as against $8,436 crore in 2018-19. 19) as against ¥703.43 crore in 2018-19; Max Life Out of the 24 life insurers in operation during 2019- paid ~642.80 crore (%378 crore interim dividend 20, 17 companies reported profits. The total profit for 2019-20 and ¥264.80 crore final dividend for reported by LIC during the year under consideration 2018-19) as against 397.19 crore in 2018-19; was ~2,713 crore (¥2,689 crore in the previous Shriram Life paid ¥9.33 crore interim dividend for year). The private insurers together reported profit 2019-20 (¥17.94 crore in 2018-19); Bajaj Allianz after tax of €5,016 crore (%5,747 crore in the paid ¥105.50 crore final dividend for 2018-19 previous year). (105.50 crores for 2017-18); Star Union Dai-ichi Life paid %3.24 crore final dividend for 2018-19 15ANNUAL REPORT 2019-20 (%5.18 crore interim dividend paid in 2018-19) and the Tier | location, Tier Ill locations with a population IDBI Federal Life paid 117.20 crore (¥37.20 crore of 20,000 to 49,999 are having 16 per cent of life interim dividend for the FY 2019-20 and ¥80 crore insurance offices (1846 offices). Only about 0.73 per cent of life insurance offices are in Tier VI final dividend for the FY 2018-19). locations (83 offices) with a population of less than Table 1.18: 5,000. State/UT wise distribution of life insurance Dividend paid by Life Insurers offices are provided in Statement 9. (®crore) 1.2.2.25 As at March 31, 2020, the sole public sector Insurer 2018-19 2019-20 life insurer, LIC of India has its offices in 669 districts LIC 2,660.60 2,697.74 out of 735 districts in the country. As such, it covered Private Sector 1,781.26 1,215.75 91 per cent of all districts in the country, whereas the private sector insurers have offices in 592 Total 4,441.86 3,913.49 districts covering 81 per cent of all districts in the Note: Sahara India Life Insurance Co Ltd. had declared country. In total, both LIC and private insurers dividend of €23.20 crore for the FY 2018-19, which was cancelled on the directions of the Authority. together covered 92 per cent of all districts in the country. The number of districts with no presence Offices of Life Insurers of life insurance offices stood at 47 in the country. Out of these, 39 districts belong to the north eastern 1.2.2.24 Number of life insurance offices increased states namely Arunachal Pradesh, Assam, to 11,310 as on March 31, 2020 compared to Manipur, Meghalaya, Mizoram, Nagaland and 11,279 as on March 31, 2019. It is observed that Sikkim. In 24 states (out of a total of 28 states and majority of offices of life insurers are located in Tier 8 union territories in the country), all the districts | location. Around 60 per cent (6750 offices) of life were covered through life insurance offices. insurance offices are located in these areas. After BOX ITEM I.1 PARTICIPATION OF WOMEN IN LIFE INSURANCE Women comprise roughly 49 per cent of the total population in India. Their contribution to the economic activity of the country is significant and is increasing every year. In this context, a brief analysis was made on the share of women in life insurance business. Only number of policies and first year premium of individual new business for the year 2019-20 have been considered for the purpose. The total number of policies sold in the year 2019-20 stood at 2.88 crore, with a first year premium (FYP) of %1.02 lakh crore. The share of women in the year 2019-20 has decreased to 32 per cent in number of policies and 34 per cent in First Year Premium compared to 36 per cent and 37 per cent respectively in the year 2018-19. Out of 93 lakh policies bought by women, nearly one-third policies have come from three States, Maharashtra (11.98 per cent), West Bengal (10.60 per cent) and Uttar Pradesh (9.87 per cent); Similarly, out of 34,737 crore FYP contributed by women, slightly more than one-third have come from three States, namely, Maharashtra (17.05 per cent), West Bengal (9.66 per cent) and Uttar Pradesh (8.66 per cent). The proportion of women policies in case of private life insurers was 27 per cent and that of LIC was 34 per cent. 16ANNUAL REPORT 2019-20 Contribution of Women to Share of Women in Individual First Year Premium Policies Sold 63% 66% 34% LIC of India Pvt. Insurers 2019-20 M@ Male & Female v. In 18 States/UTs, the share in number of policies bought by women to the total policies sold was higher than the all-India average of 32%. The following table provides data of top and bottom five states/UTs in terms of share in no. of policies bought by women to the total policies sold in that State/UT. Top 5 States/UT with the highest share Bottom 5 States/UT with the least share in number of policies bought by women in number of policies bought by women State Share in total number State Share in total number of policies (%) of policies(%) Kerala 43 Diu, Daman Dadar & Nagar Haveli 19 Andhra Pradesh 40 Ladakh 22 Mizoram 40 Haryana 27 Puducherry 39 Gujarat 27 Tamil Nadu 38 Jammu Kashmir 27 All India Average 32 All India Average 32 Participation of Women in Life Insurance Marketing i. | 6,15,609 women are working as agents in the life insurance industry, making it 27 per cent of the total individual agency force as at March 31, 2020. Of these, the proportion of private life insurers was 55 per cent and LIC was 45 per cent . ii. Among the private life insurers, IDBI Federal Life Co. and Max Life Insurance Co. has the highest percentage of women agents, at 45 per cent respectively followed by Star Union Diachi Life Insurance Co. and Tata AIA Life Insurance Co. at 37 per cent respectively.ANNUAL REPORT 2019-20 Table 1.19: Offices of Life Insurers (As on March 31) (Number of Offices) Location 2019 2020 LIC Private Private sector Total LIC sector Total Tier | 1,829 4,881 6,710 1,840 4,910 6,750 Tier II 556 801 1,357 558 784 1,342 Tier III 1,350 500 1,850 1,351 495 1,846 Tier IV 1,026 107 1,133 1,031 108 1,139 Tier V 117 29 146 121 29 150 Tier VI 54 29 83 54 29 83 Total 4,932 6,347 11,279 4,955 6,355 11,310 Note: _— Tier | - Population 1,00,000 & Above Tier Il - Population of 50,000 to 99,999 Tier Ill - Population of 20,000 to 49,999 Tier IV - Population of 10,000 to 19,999 Tier V - Population of 5,000 to 9,999 Tier VI - Population less than 5,000 2018-19, registering a growth rate of 11.49 per cent Chart 1.11: as against 12.47 per cent growth rate recorded in Offices of Life Insurers (As on March 31, 2020) the previous year. The public sector insurers exhibited growth of 6.71 per cent in 2019-20, over the previous year’s growth rate of 1.28 per cent. Tier V _ 0 Tier VI The private general insurers registered a growth 150 - 1.33% 83 - 0.73% rate of 11.63 per cent, against 24.25 per cent growth rate during the previous year (Table 1.20). 1.2.2.27 The standalone health insurers registered a growth rate of 27.47 per cent against 36.56 per cent growth rate during the previous year and the specialized insurers registered a growth rate of 28.08 per cent as against the negative growth of 10.79 per cent recorded during the previous year. 1.2.2.28 The premium underwritten by 28 private sector insurers (including standalone health insurers) in 2019-20 was €1.05 lakh crore as against Appraisal of General Insurance Market General Insurance Premium 1.2.2.26 The general insurance industry underwrote total direct premium of ¥1.89 lakh crore in India for the year 2019-20 as against 1.69 lakh crore in 18 ¥ 0.93 lakh crore in 2018-19. ICICI] Lombard continued to be the largest private sector general insurance company, with market share of 7.05 per cent in the current year against a market share of 8.55 per cent in the previous year. Bajaj Allianz, the second largest private sector general insurance company, which underwrote a total premium of ~12,780 crore, reported increase in market share from 6.53 per cent in 2018-19 to 6.76 per centANNUAL REPORT 2019-20 Table 1.20: Premium (within India) Underwritten by General and Health Insurers Insurer Premium (<crore) Market Share (%) 2018-19 2019-20 2018-19 2019-20 Public Sector Insurers 68,658.85 73,263.08 40.52 38.78 (1.28) (6.71) Private Sector Insurers 81,287.15 90,743.94 47.97 48.03 (24.25) (11.63) Standalone Health Insurers 11,354.03 14,472.89 6.70 7.66 (36.56) (27.47) Specialized Insurers 8,148.42 10,436.71 4.81 5.52 (-10.79) (28.08) Total 1,69,448.46 1,88,916.62 100 100 (12.47) (11.49) Note: 1. Figures in bracket indicates growth (in per cent) over previous year. 2. Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. Chart 1.12: Premium (within India) Underwritten by General and Health Insurers 188,917 169,448 73,263 90,744 68,659 81,287 PSU Private SAHI Specialized Total M 2018-19 Mm 2019-20 Premium in = Crore during the year under review. Out of 28 private decreased from previous year. The market share insurers (including standalone health insurers) of New India marginally increased to 14.19 per cent operating in India, 24 insurers reported an increase in 2019-20 from 14.11 per cent in 2018-19. The in premium underwritten in the year 2019-20 as market share of United India Insurance, National compared to the previous year. Insurance company Insurance and Oriental Insurance declined to 9.27 wise premium underwritten is given in Statement per cent, 8.08 per cent, and 7.24 per cent in 2019- 10. 20 from 9.69 per cent, 8.93 per cent and 7.79 per cent in 2018-19 respectively. New India which 1.2.2.29 In case of public sector general insurers, collected Direct Premium of ¥26,813 crore, once all four companies expanded their business with again remained as the largest general insurance an increase in respective premium collections over company in India. the previous year. However, the market share of the public sector insurers except New India has 19ANNUAL REPORT 2019-20 Table 1.21: Segment-wise Premium (Within India) Underwritten by General and Health Insurers Segment | Item Public Sector Private Standalone Specialised Total Insurers Sector Insurers Health Insurers Insurers 2018-19} 2019-20; 2018-19 | 2019-20; 2018-19} 2019-20 | 2018-19| 2019-20} 2018-19; 2019-20 Fire Premium (€ crore} 5,256.25| 6,991.94) 6,411.39 | 8,736.76 NA NA NA NA) 11,667.64) 15,728.70 Growth (%) 1.36 33.02 14.60 36.27 8.23 34.81 Market share (%) 45.05 44.45 54.95 55.55 100 100 Marine Premium (€ crore} 1,572.20| 1,693.33] 1,665.94 | 1,839.09 NA NA NA NA| 3,238.14] 3,532.42 Growth (%) 7.10 7.10 16.10 10.39 11.87 9.09 Market share (%) 48.55 47.94 51.45 52.06 100 100 Motor Premium ( crore} 26,287.49} 25,408.18} 38,234.86 | 43,542.89 NA NA NA NA) 64,522.35) 68,951.07 Growth (%) 461 3.34 20.66 13.88 8.91 6.86 Market share (%) 40.74 36.85 59.26 63.15 100 100 Health Premium (€ crore) 25,319.32} 25,966.16} 14,160.20 | 16,426.08} 11,354.03) 14,472.89 NA NA} 50,833.55] 56,865.13 Growth (%) 9.55 2.55 34.16 16.00 36.56 27.47 21.09 11.87 Market share (%) 49.81 45.66 27,86 28.89 22,34 25.45 100 100 Others Premium (€ crore) 10,223.61) 13,203.47) 20,814.76 | 20,199.13 NA NA |} 8,148.42) 10,436.71) 39,186.78] 43,839.31 Growth (%) -2,44 29.15 28.91 2.96 -10.79 28.08 9.58 11.87 Market share (%) 26.09 30.12 53.12 46.08 20.79 23.81 100 100 Total Premium (¥ crore) 68,658.85} 73,263.08} 81,287.15 | 90,743.94) 11,354.03) 14,472.89 | 8,148.42) 10,436.71 |1,69,448.46 |1,88,916.62 Growth (%) 1.28 6.71 24.25 11.63 36.56 27.41 -10.79 28.08 12.47 11.49 Market share (%) 40.52 38.78 47.97 48.03 6.70 7.66 4.81 5.52 100 100 Note: Health includes Personal Accident and Travel NA : Not applicable Chart 1.13: Share of Different Segments in General Insurance (%) 38.08 36.50 30.00 3910 eee a 6) 48,744 6.89 8.33 Fire Motor Health Others M 2018-19 Mm 2019-20 Segment wise General Insurance Premium collection in Health segment continued to surge ahead at 56,865 crore in 2019-20 from ~50,834 1.2.2.30 The Motor business continued to be the crore of 2018-19, registering growth of 11.87 per largest general insurance segment with a share of cent. The premium collection in fire segment 36.50 per cent in 2019-20 (38.08 per cent in 2018- increased by 34.81 per cent and in Marine 19) followed by Health segment with 30.10 per cent segments by 9.09 per cent in 2019-20. market share (30.00 per cent in 2018-19). Motor segment reported growth rate of 6.86 per cent in Insurance company wise segment wise premium 2019-20 (8.91 per cent in 2018-19). The premium underwritten is provided in Statement 11. 20ANNUAL REPORT 2019-20 Table 1.22:Premium Underwritten Outside India by General Insurers Insurer Outside India % to Total Premium Premium (%crore) of the Company 2018-19 2019-20 2018-19 2019-20 National 51.04 50.67 0.34 0.33 (1.81) (-0.73) New India . 2,697.83 2,901.94 10.14 9.77 (10.54) (7.57) Oriental 285.42 323.37 2.12 2.31 (0.20) (13.29) Total 3,034.30 3,275.97 5.49 5.55 (9.32) (7.96) Note: 1. Figures in bracket indicate growth (in percent) over previous year. 2. Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. Premium Underwritten Outside India by General ¥2,902 crore with a market share of 88.58 per cent Insurers in 2019-20 (88.91 per cent in 2018-19). National Insurance underwrote a premium of £51 crore in 1.2.2.31 All Public Sector General Insurers except 2019-20. The outside India premium underwritten United India Insurance company are underwriting by Oriental Insurance stood at ¥323 crore in 2019- general insurance business outside India. United 20 which constitutes 9.87 per cent (9.41 per cent India insurance company ceased operations in 2018-19) of total outside India premium. outside India in 2003-04. The total premium underwritten outside the country by the three public Policies Issued by General and Health Insurers sector insurers stood at 3,276 crore in 2019-20 1.2.2.34 The general insurers have issued 2415 lakh as against ¥3,034 crore in 2018-19 registering a policies in the year 2019-20 as against 1912 lakh growth of 7.96 per cent against growth of 9.32 per policies issued in the year 2018-19, reporting an cent in 2018-19. increase of 26.32 per cent during 2019-20 against 1.2.2.32 New India Assurance company continued 8.55 per cent increase in 2018-19. to be the largest public sector general insurer in terms of premium underwritten outside India. The overseas premium constitutes 9.77 per cent of the total premium underwritten by New India Assurance company in 2019-20 (10.14 per cent in 2018-19). In case of Oriental insurance company, it is 2.31 per cent in 2019-20 (2.12 per cent in 2018-19). National Insurance company continued to have a small component of overseas business at 0.33 per cent in 2019-20 (0.34 per cent in 2018-19). 1.2.2.33 Of the total premium of 3,276 crore underwritten outside India in 2019-20, New India Assurance company underwrote a premium of 21 The public sector insurers witnessed marginal increase of 0.07 per cent in the number of policies issued against 8.1 per cent decrease in 2018-19. The private sector insurers reported a growth in number of policies issued at 23.77 per cent in 2019-20 against 29.7 per cent in 2018-19. The specialized insurers reported an increase of 314.71 per cent in the number of polices issued during 2019-20 against decrease of 33.2 per cent in the year 2018-19. Increase in specialized insurers’ number of policies is mainly due to change in treatment of number of policies in National Crop Insurance Portal (NCIP) of Government of India. The Standalone Health insurers reported a growth in number of policiesANNUAL REPORT 2019-20 issued at 16.56 per cent in 2019-20 against 34.27 Insurance company wise paid up capital details are per cent in 2018-19. provided in Statement 12. Table I.23: New Policies Issued Table 1.24: Paid-up Capital of by General and Health Insurers General and Health Insurers (in lakh) (€crore) Insurer 2018-19 2019-20 Insurer As at Additions As at March 31, during | March 31, Public Sector Insurers 733.02 733.50 2019 2019-20 2020 (-8.10) (0.07) Public Sector Private Sector Insurers 1,021.23 1,263.91 Insurers 1,274.00 | 2,500.00 3,774.00 (29.70) (23.77) Standalone Health Insurers 79.04 92.18 Private Sector (34.27) (16.63) Insurers 9,570.88 | 1,343.93 | 10,914.81 Specialized Insurers 78.49 325.50” Standalone (-33.20) (314.71) Health Insurers | 3,472.97 498.94 3,971.92 Total 1,911.78 2,415.09 Specialized (8.55) (26.33) Insurers 2,200.00 500.00 2,/00.00 Note: Total 16,517.86 | 4,842.87 | 21,360.73 1. Figures in bracket indicates the growth (in per cent) Note: Reclassification/Regrouping in the previous year's over the previous year. figures, if any, by the insurer has not been considered. 2. *In Crop insurance, up to season Rabi 20718, proposals in NCIP could be created by entering all Other Forms of Capital of General Insurers the survey numbers for a crop in single application. However, from season Kharif 2019, the applications 1.2.2.36 Pursuant to the power given under section are created at crop-land survey number level instead 6A(1)(i) of The Insurance Act, 1938 and in exercise of crop level. of the power conferred under section 114 A of the Paid-up Capital of General and Health Insurers Insurance Act and section 26 of the IRDA Act, 1999, the Authority has notified IRDAI (Other Forms of 1.2.2.35 The total paid-up capital of general and Capital) Regulations, 2016. health insurers as on March 31, 2019 was %16,518 1.2.2.37 Under the provisions of said Regulations, crore. During 2019-20, the General and Health the General insurance industry raised Other Forms insurers added ¥4,843 crore to their equity capital of Capital amounting to €220 crore during 2019- base. During the year 2,500 crore were infused in 20 whereas in the year 2018-19, €824 crore was three Public Sector General Insurers by raised. During 2019-20, Bharti AXA General Government of India, out of which *2,400 crore Insurance Co. Ltd. raised ¥35 crore while TATA AIG were infused in National Insurance Co. Ltd., €50 General Insurance Co. Ltd. raised ¥ 185 crore. Total crore in United India Insurance Co. Ltd. and %50 other forms of capital as on March 31, 2020 was crore in Oriental Insurance Co. Ltd. Private sector %4,875 crore. general insurers infused further capital to the extent of ¥1,344 crore. Standalone health insurers infused a capital of £499 crore. Total paid up capital of all insurers as on March 31, 2020 was %21,361 crore. 22ANNUAL REPORT 2019-20 Expenses of General and Health Insurers premium growth 11.49 per cent), commission in fire segment increased by 30.01 per cent (Fire segment 1.2.2.38 Commission expenses and operating premium growth 34.81 per cent), Marine expenses constitute a major part of the total commission increased by 6.07 per cent (Marine expenses. The gross commission expenses of premium growth 9.09 per cent), Motor segment public sector general insurers, private general commission increased by 21.70 per cent (Motor insurers, standalone health insurers and premium growth 6.86 per cent), Health segment specialized insurers stood at ¥5,481 crore, 6,549 commission increased by 19.57 per cent (Health crore, €1,822 crore and ~41 crore respectively for premium growth 11.87 per cent) and commission 2019-20, aggeregating to amounting to a total gross in other segments reduced by 34.09 per cent (Other commission expense of ~13,893 crore for the segment premium growth 11.87 per cent). general insurance industry. The gross commission expenses were highest in the Motor segment, which 1.2.2.40 The operating expenses of general stood at 5,967 crore, comprising of ¥2,302 crore insurance companies stood at ¥35,845 crore in for the public sector and ¥3,665 crores for the 2019-20 as against §28,624 crore in 2018-19, private sector companies. showing overall increase of 25.23 per cent. The operating expenses of the public sector insurers, 1.2.2.39 The overall commission expenses ratio private sector insurers, standalone health insurers (commission expenses as a percentage of and specialized insurers increased by 24.08 per premiums) increased marginally to 7.35 per cent cent, 28.14 per cent, 18.08 per cent and 20.96 per in 2019-20 from 7.25 per cent in 2018-19. Total cent respectively. Operating expenses, as a percent commission increased by 13.16 per cent (total Table 1.25: Commission Expenses of General and Health Insurers Segment | Item Public Sector Private Standalone Specialised Total Insurers Sector Insurers Health Insurers Insurers 2018-19 | 2019-20} 2018-19) 2019-20) 2018-19} 2019-20} 2018-19; 2019-20} 2018-19) 2019-20 Fire Commission (¥ crore) 619.15 780.41 559.93 752.46 1,179.08} 1,532.87 Growth (%) 1.57 26.05 30.05 34.38 13.36 30.01 CER (%) 11.78 11.16 8.73 8.61 10.11 9.75 Marine Commission (© crore) 154.8 162.62 175.72 187.96 330.53 350.58 Growth (%) 5.14 5.05 22.46 6.97 13.69 6.07 CER (%) 9.85 9.60 10.55 10.22 10.21 9.92 Motor Commission (¥ crore) 1,957.35 | 2,301.88} 2,945.87} 3,665.16 4,903.22} 5,967.03 Growth (%) 10.94 17.60 42.30 24.42 14.89 21.10 CER (%4) 7.45 9.06 7.10 8.42 7.60 8.65 Health Commission (% crore) 1,472.67 | 1,621.28) 1,173.49} 1,408.74) 1,411.45} 1,821.59 4,057.61} 4,851.60 Growth (%) -2,84 10.09 26.02 20.05 42.88 29.06 18.13 19.57 CER (%) 5.82 6.24 8.29 8.58 12.43 12.59 7.98 8.53 Others Commission (% crore) 837.51 615.27 955.65 534.53 13.83 41.23} 1,806.98] 1,191.03 Growth (%) 36.73 -26.54 157.81 44.07 1.36 198.12 81.27 34.09 CER (%) 8.19 4.66 4.59 2.65 0.17 0.40 461 2.72 Total Commission (€ crore) 5,041.48 | 5,481.45] 5,810.66) 6,548.84) 1,411.45) 1,821.59 13.83 41.23 | 12,277.42} 13,893.11 Growth (%) -0.81 8.73 47.25 12.70 42.88 29.06 1.36 198.12 22.40 13.16 CER (%) 7.34 7.48 7.15 7.22 12.43 12.59 0.17 0.40 7.25 7.35 CER - Commission Expense Ratio Note: Re-classification/re-grouping by the insurers in the previous year's figures, if any, has not been considered. 23ANNUAL REPORT 2019-20 Table 1.26: Operating Expenses of General and Health Insurers Insurer Item 2018-19 2019-20 Public Sector Insurers Operating Expenses (crore) 12,161.88 15,090.75 Growth (%) 4.56 24.08 OER (%) 17.71 20.60 Private Sector Insurers Operating Expenses (®crore) 12,940.27 16,582.22 Growth (%) 14.20 28.14 OER (%) 15.92 18.27 Standalone Health Insurers | Operating Expenses (€crore) 3,065.65 3,620.04 Growth (%) 33.75 18.08 OER (%) 27.00 25.01 Specialized Insurers Operating Expenses (crore) 456.30 551.92 Growth (%) 28.10 20.96 OER (%) 5.60 5.29 Total Operating Expenses (¥crore) 28,624.10 35,844.93 Growth (%) 11.76 25.23 OER (%) 16.89 18.97 OER — Operating Expense Ratio Note: Re-classification/re-grouping by the insurers in the previous year's figures, if any, has not been considered. of gross premium underwritten also increased from standalone health insurers and specialized insurers 16.89 per cent in 2018-19 to 18.97 per cent in 2019- reported increase of 16.21 per cent, 35.47 per cent 20. and 15.95 per cent respectively, while PSU general insurers reported decrease in the incurred claims 1.2.2.41 During the financial year 2019-20, six by 1.09 per cent. private insurers were under exemption period as the insurers are yet to complete first five years of 1.2.2.43 The incurred claims ratio (net incurred operations. Out of remaining insurers, 19 insurers claims to net earned premium) of the general insurance industry was 85.90 per cent during 2019- were compliant, three insurers were non-compliant 20 which was less than the previous year claim ratio and five general insurers were granted forbearance of 89.16 per cent. The incurred claims ratio of public to IRDAI (Expenses of Management of Insurers sector insurers was 98.28 per cent for the year transacting General or Health Insurance Business) 2019-20 as against the previous year's ratio of Regulations, 2016, subject to the condition that 103.46 per cent. Whereas incurred claims ratio of excess of expenses of management shall be the private sector general insurers, standalone charged to shareholders’ fund. In case of Reliance health insurers and specialized insurers was 75.52 Health Insurance Ltd., its business portfolio has per cent, 64.13 per cent and 115.40 per cent been transferred to Reliance General Insurance Co. respectively for the year 2019-20 as compared to Ltd. the previous year’s ratio of 76.20 per cent, 60.68 per cent and 106.33 per cent respectively. Claims of General and Health Insurers 1.2.2.44 Among the various segments, 1.2.2.42 The net incurred claims of the general miscellaneous segment (Others) had a highest insurers stood at %1.08 lakh crore in 2019-20 as claims ratio of 93.40 per cent. The incurred claims against €1.01 lakh crore in 2018-19. The incurred ratio of fire and marine segments have decreased claims exhibited an increase of 7.26 per cent during to 78.07 per cent and 71.27 per cent in the year 2019-20. The private sector general insurers, 2019-20 from 90.48 per cent and 84.48 per cent in 24ANNUAL REPORT 2019-20 the previous year respectively. Whereas the incurred Underwriting Experience of General and Health claims ratio of health and motor segments have Insurers decreased to 85.70 per cent and 85.61 per cent in the year 2019-20 from the previous year’s ratio of 1.2.2.46 The underwriting losses of the general 89.34 per cent and 90.60 per cent respectively. insurance industry increased by 6.27 per cent in 2019-20 from ¥22,320 crore in 2018-19 to $23,720 1.2.2.45 Insurance company wise claim ratio is crore in 2019-20. The public sector insurers’ provided in Statement 13. Age analysis of claims underwriting losses increased to 18,741 crore in of general insurers is provided in Statement 14. 2019-20 from ¥ 18,533 crore in 2018-19. Table 1.27: Net Incurred Claims of General and Health Insurers (€crore) Insurer 2018-19 2019-20 Public Sector Insurers 57,514.90 56,887.50 (14.74) (-1.09) Private Sector Insurers 36,120.88 41,977.62 (23.77) (16.21) Standalone Health Insurers 4,750.43 6,435.43 (40.43) (35.47) Specialized Insurers 2,664.80 3,089.71 (-9.91) (15.95) Total 1,01,051.01 | 1,08,390.26 (17.98) (7.26) Note: Figures in bracket indicate growth (in per cent) over the previous year The private sector insurers reported increase in underwriting losses which was %3,647 crore in 2019-20 from ¥2,890 crore in 2018-19. Standalone health insurers reported increase in underwriting losses in 2019-20 which was ¥651 crore as compared to underwriting loss of ¥568 crores in 2018-19. The underwriting losses of Specialized insurers increased to €680 crore in 2019-20 from €328 crore in 2018-19. 1.2.2.47 The ratio of underwriting loss to net earned premium for public sector insurers, private sector insurers, standalone health insurers and specialised insurers in 2019-20 was 32.38 per cent, 6.56 per cent, 6.49 per cent and 25.40 per cent respectively as compared to 33.34 per cent, 6.10 per cent, 7.26 per cent and 38.44 per cent respectively in the year 2018-19. The ratio of Table 1.28: Incurred Claims Ratio of General and Health Insurers (in percent) Segment Public Sector Private Standalone Specialised Total Insurers Sector Insurers Health Insurers Insurers 2018-19 | 2019-20 | 2018-19) 2019-20 | 2018-19 | 2019-20) 2018-19 | 2019-20 | 2018-19 | 2019-20 Fire 98.34 86.20 64.81 55.89 NA NA NA NA 90.48 78.07 Marine 83.71 71.17 85.33 71.36 NA NA NA NA 84.48 71.27 Motor 107.73 96.54 76.22 77.95 NA NA NA NA 90.60 85.61 Health 107.12 | 102.91 75.85 72.55 60.68 | 64.13 NA NA 89.34 85.70 Others 77.24 | 102.53 77.68 73.08 NA NA} 106.33 | 115.40 82.88 93.40 Total 103.46 98.28 76.20 75.52 60.68) 64.13 106.33] 115.40 89.16 85.90 Note: 1. Health includes Personal Accident and Travel 2. Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. 3. NA - Not Applicable 25ANNUAL REPORT 2019-20 underwriting loss to net earned premium for general Table 1.30: insurance industry in 2019-20 was 18.80 per cent Investment Income of General and Health Insurers as compared to 19.98 per cent in the year 2018- (€crore) 19. Insurer 2018-19 2019-20 Table 1.29: Public Sector Insurers 15,599.13 15,300.37 Underwriting Experience of General (-0.64) (-1.92) and Health Insurers (®crore) Private Sector Insurers 8,884.58 11,181.55 (14.50) (25.85) Insurer 2018-19 2019-20 Standalone Health Insurers 515.19 740.71 Public Sector Insurers -18,532.95 | -18,741.35 (33.15) (43.77) (-33.34) (-32.38) Specialized Insurers 1,289.60 1,382.89 Private Sector Insurers -2,889.87 -3,647.23 (11.10) (7.23) (-6.10) (-6.56) Total 26,288.51 28,605.52 (5.13) (8.81) Standalone Health Insurers -568.22 -651.20 (-7.26) (-6.49) Note: Figures in bracket indicate growth (in per cent) over the previous year Specialized Insurers -328.45 -680.07 (-38.44) (-25.40) Profits of General and Health Insurers Total -22,319.50 | -23,719.86 1.2.2.49 During the year 2019-20, the net loss of (-19.98) (-18.80) general insurance industry was *1,494 crore as Note: against a profit of 683 crore in 2018-19. The public 1. Figures in bracket indicate ratio (in per cent) of underwriting profit/ loss to net earned premium. sector companies reported a loss of ¥5,701 crore 2. Regrouping/Reclassification, if any, in previous years against a loss of ¥3,288 crore in 2018-19. The figures by the insurer has not been considered. private sector insurers reported a Profit After Tax 3. Underwriting Profit/Loss = Premium Earned (Net) - (Claim Incurred (Net)}+ Commission and Operating Expenses (PAT) of 4,037 crore against a PAT of ¥3,584 crore related to Insurance Business + Premium Deficiency) in 2018-19 and specialized insurers have reported profit after tax of €501 crore against PAT of ¥685 Investment Income of General and Health crore in 2018-19 whereas the standalone health Insurers insurers reported loss of £331 crore against a loss 1.2.2.48 The investment income of all general of %298 crore in 2018-19. insurers during 2019-20 was ~28,606 crore 1.2.2.50 Out of four public sector insurers, one has (¥ 26,289 crore in 2018-19) registering a growth of reported PAT and three have reported loss after 8.81 per cent as against 5.13 per cent in the tax during the year 2019-20. New India reported a previous year. During the year under review, the PAT of ¥1,417 crore during the year 2019-20 investment income of public sector insurers has against a PAT of %580 crore in 2018-19. National, decreased by 1.92 per cent. Investment income of Oriental and United reported loss of 4,108 crore, private sector insurers, standalone health insurers %1,524 crore and %1,486 crore respectively. and specialized insurers has grown at the rate of 25.85 per cent, 43.77 per cent and 7.23 per cent 1.2.2.51 Among the 21 private general insurance respectively. companies, while 12 companies reported PAT, the 26ANNUAL REPORT 2019-20 remaining nine companies incurred losses during Offices of General and Health Insurers 2019-20. 1.2.2.53 As on March 31, 2020, the general insurers Table 1.31: were operating from 11,394 offices as against Profit After Tax of General and Health Insurers 11,578 offices as on March 31, 2019, all over the (®crore) country. When compared to the previous year, there Insurer 2018-19 2019-20 was a decrease of 184 offices. It is observed that Public Sector Insurers -3,287.90 -5,700.55 majority of offices of general and health insurers Private Sector Insurers 3,584.40 4,036.69 are located in Tier | location. Around 68 per cent Standalone Health Insurers -298.00 -331.07 (7796 offices) of general and health insurance Specialised Insurers 684.71 500.54 offices are located in these areas. After the Tier | Total 683.21 -1,494.39 location, Tier III locations with a population of Note: Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. 20,000 to 49,999 are having 12 per cent of general and health insurance offices (1339 offices). Only Returns to Shareholders of General and Health Insurers about one per cent of general insurance offices are in Tier VI locations (107 offices) with a population 1.2.2.52 None of the public sector general insurance of less than 5,000 and that too belongs to only companies, standalone health insurance public sector general insurers. There are no offices companies or specialised insurance companies has of Standalone Health insurers (SAHI) in Tier V and paid dividend during the year 2019-20. Private Tier VI locations. Specialized insurers have offices sector general insurers have paid dividend of 1059 only in Tier | cities. crore. Table 1.32: 1.2.2.54 In the general insurance sector, the public- Dividend Paid by General sector general insurers have offices in 597 out of and Health Insurers 735 districts in the country (81.22 per cent of total (®crore) districts in the country). The private sector general Insurer 2018-19 2019-20 insurers cover 304 districts (41.36 per cent) and Public Sector Insurers - - SAHI insurers have offices at 303 districts (41 per Private Sector Insurers 617.92 1,059.01 cent of the districts across the country. The states Standalone Health Insurers - - Specialized Insurers 30.00 - of Andhra Pradesh, Goa and the union territory of Total 647.92 1,059.01 Chandigarh have the presence of SAHI office in all Note: of their districts. There are 15 states/UTs which have 1. Above figures include proposed final dividend and interim the presence of general insurance office in all their dividend also, as reflected in profit and loss account of respective insurers. districts. The number of districts in India which do 2. Reclassification/Regrouping in the previous year's figures, not have any offices of general insurers stood at if any, by the insurer has not been considered. 138. State/UT wise distribution of general insurance offices with district wise coverage are provided in Statement 9. 27ANNUAL REPORT 2019-20 Table 1.33: Offices of General and Health Insurers (As on March 31) (Number of Offices) Location 2019 2020 Public Private Stand- | Specia- Total Public Private Stand-| Specia- Total Sector Sector alone lized Sector Sector alone lized Health Health Tier | 4,247 2,301 793 86 7,427 4,283 2465 962 86 7,796 Tier II 967 118 39 - 1,124 874 144 77 - 1,095 Tier III 1607 28 45 - 1,680 1,247 32 60 - 1,339 Tier IV 968 6 - 983 786 8 - 803 Tier V 292 - - 295 249 - - 254 Tier VI 69 - - - 69 107 - - - 107 Total 8,150 2,459 883 86 | 11,578 7,546 2,655 1,107 86 | 11,394 Note: Tier | - Population 1,00,000 & Above Tier Il - Population of 50,000 to 99,999 Tier Ill - Population of 20,000 to 49,999 Tier IV - Population of 10,000 to 19,999 Tier V - Population of 5,000 to 9,999 Tier VI - Population less than 5,000 IRDAI (Obligations of Insurers in respect of Motor Chart I.14: Offices of General and Third Party Insurance Business) Regulations, 2015 Health Insurers on June 02, 2015 stating the methodology for the (As on March 31, 2020) minimum obligation of Insurers transacting motor Tier V insurance business. 294 -2.23% Tory Tier IV 107 -0.94% 1.2.2.56 In the year 2019-20, out of the 25 general 803 - 7.05% insurers, two insurers did not comply with the Tier III minimum obligation with respect to motor third party 1339 - 11.75% insurance business. The matter is under examination from the regulatory perspective. All the Tier Il public sector insurers complied with the Motor Third 1095 Party obligations for the financial year 2019-20. 9.61% 1.2.2.57 Considering that significant time has elapsed from the issuance of the Regulations, and also in the light of the Supreme Court judgement on issuance of Long-Term Motor Third Party (TP) Motor Third Party Insurance Business policies as well as certain concerns raised by Obligations various insurers, it was decided to review the Regulations. A Working Group was formed to review 1.2.2.55 In order to comply with Sec 32D of the the current framework during August 2019.The Insurance Act, 1938, the Authority, in consultation Working Group has submitted its report during April with the Insurance Advisory Committee issued the 2020 which is under examination. 28ANNUAL REPORT 2019-20 BOX ITEM I.2 LOSS PREVENTION AND LOSS MINIMIZATION IN GENERAL INSURANCE INDUSTRY Loss Prevention and Minimization (LPM) are important aspects of loss control in insurance. Loss prevention seeks to prevent the losses, whereas, loss minimization seeks to mitigate it. It is in the common interest of both the insurer and the insured to prevent the losses in the first place and should the losses occur, take immediate steps to minimize it. It is also important from the point of view of safety and protection of lives and property in general. Steps for LPM will not only help the insurance industry but also help prevent and mitigate economic losses in larger context. In the past, Loss Prevention Association of India has played a leading role in imparting knowledge and sensitizing the industry as well as the public on the matter of LPM. However, since the winding up of LPA, there is no platform to synergize initiatives relating to loss prevention and minimization. A working group, headed by Smt. T. L. Alamelu, Member, IRDAI with representatives from the insurers, brokers, General Insurance Council, National Insurance Academy, Insurance Information Bureau of India and reinsurers was constituted by the Authority on loss prevention and minimization in December 2019. The working group was tasked to suggest means to improve loss prevention and minimization, evaluate current practices followed by the insurance industry and suggest approaches to stitch together the activities of various stakeholders involved in order to ensure better loss prevention and minimization. The Working Group was also tasked to give recommendations for promoting research, education and services related to loss prevention and minimization. The Working Group, in its report, has recommended setting up a Section 8 Company promoted by IRDAI and the industry with the objective of promoting safety and loss prevention. It has recommended that the Company should not be directly involved in commercial activities like risk inspection, specific risk management, tracing of cargo, cargo supervision, route surveys, project monitoring etc. However, the Company should accredit private business units, who will perform the above activities. Further, apart from education, research and creating the right awareness through training, seminars etc. the body should be involved in activities such as setting standards and benchmarks, conducting post loss studies, giving risk improvement suggestion in a generic manner, collaborate with bodies such as IIB, NIA, IIRM, Ill etc. for the required analyses of relevant data, carry out forensic studies and build capacity in these areas. The Working Group recommended adoption of technology such as Block Chain, Telematics, Data Analytics and Artificial Intelligence through an institutional set-up. The Working Group felt that Block Chain integration of Insurers, IRDAI, IIB, Road Transport Authority, Police Department and MoRTH will help in identifying uninsured vehicles and segregation of vehicles based on manufacturing details to comply with emission guidelines on renewal of insurance. The Working Group has also identified illustrative list of activities which may be conducted by the company. Further, it has recommended that the Company may start working on promoting safety and loss prevention in the areas of Property Insurance, Marine Cargo and Motor Insurance to begin with and can expand into all other areas of general insurance as well as health insurance in the future. 29ANNUAL REPORT 2019-20 1.2.2.58 Further for calculating motor third party year 2019-20, reporting a growth of 36 per cent as obligations, each insurer requires previous financial against £6,901 crore in 2018-19. The insurer’s net year’s audited data of all the insurers. The Authority earned premium for the year 2019-20 was %1,846 is publishing the data for the previous financial year crore as against ¥1,652 crore in the previous year. in both Annual Report and IRDAI website since the The profit after tax of the company was decreased year 2017-18 so that there is a single source of to ¥177 crore from ¥440 crore in the previous year. data for the entire industry. The data for the year The company’s incurred claims ratio was 115 per 2018-19 required for calculating Motor Third Party cent in 2019-20 as against 92 per cent in 2018-19. Obligation for 2019-20 can be found in Annexure 1.2.2.62 AIC has been the major insurer under 2. Pradhan Mantri Fasal Bima Yojana (PMFBY) and Specialized Insurers Restructured Weather Based Crop Insurance Scheme (RWBCIS) with a market share of 30 per ECGC Ltd. cent in the year 2019-20 (26 per cent during the year 2018-19). Apart from this, the Company 1.2.2.59 ECGC Ltd. (Formerly Export Credit implemented Bangla Shasya Bima (BSB), Unified Guarantee Corporation of India Ltd.) is a Package Insurance Scheme (UPIS) and Coconut specialized credit insurance company functioning Palm Insurance Scheme (CPIS) during the year under the administrative control of Ministry of 2019-20. There are certain in-house products also Commerce & Industry to protect the insurable for crop insurance other than the above-mentioned interest of Indian Exporters and Banks in India. The Government sponsored schemes. core activity of the Company is to underwrite export credit insurance business. Appraisal of Reinsurance Market 1.2.2.60 The Company underwrote a gross direct Reinsurers premium of *1,075 crore in 2019-20 reporting decrease of 13.79 per cent against ¥ 1,247 crore in 1.2.2.63 General Insurance Corporation of India 2018-19. The insurer’s Net Earned Premium was (GIC) is the national reinsurer, providing to the tune of 831 crore as against ¥854 crore in reinsurance to the direct general insurance the previous year. The profit after tax of the company companies in India. The Corporation’s reinsurance increased to $324 crore from *%244 crore in the program has been designed to meet the objectives previous year. The insurer reported an incurred of optimizing the retention within the country, claims ratio of 115 per cent in 2019-20 (134 per ensuring adequate coverage for exposure and cent in 2018-19). developing adequate capacities within the domestic market. Agricultural Insurance Company of India Ltd. 1.2.2.64 As on March 31, 2020, the Authority has 1.2.2.61 Agriculture Insurance Company of India allowed nine Foreign Reinsurance Branches Ltd. (AIC) is a specialized insurer underwriting crop (FRBs) and Lloyds to operate in India. Lloyds India insurance business. The company underwrote is operating with one Syndicate. gross direct premium of ¥9,361 crore during the 30ANNUAL REPORT 2019-20 Premium Accepted and Ceded by Reinsurers 1.2.2.67 During the year 2019-20, GIC Re has accepted reinsurance premium of ¥51,030 crore 1.2.2.65 Net written premium of reinsurers increased (¥44,238 crore in 2018-19) constituting a market from ¥46,059 crore in 2018-19 to ¥54,256 crore in share of 80 per cent while FRBs have accepted 2019-20 registering a growth of 17.80 per cent premium of €12,682 crore (%10,418 crore in 2018- (10.69 per cent in the previous year). FRBs 19) with a market share of remaining 20 per cent. including Lloyd’s recorded an increase of 7.61 per cent while GIC Re recorded 19.64 per cent growth Segment wise Premium Accepted by in net written premium. Premium on reinsurance Reinsurers ceded has increased from %8,596 crore in 2018- 1.2.2.68 The Other businesses continued to be the 19 to 9,456 crore in 2019-20 registering 10 per largest segment with a share of 39.60 per cent in cent growth (34.25 per cent in the previous year 2019-20 (39.40 per cent in 2018-19) followed by (Table 1.34). Fire segment with 21.62 per cent market share 1.2.2.66 GIC Re and Branches of Foreign (21.58 per cent in 2018-19). The reinsurance Reinsurers (FRBs) accepted total reinsurance premium accepted in life segment continued to premium of ~63,712 crore during 2019-20 as surge ahead at ¥2,553 crore in 2019-20 from against ~54,656 crore in 2018-19, registering ~1,558 crore of 2018-19, registering growth of growth of 16.57 per cent. GIC Re, the only Indian 63.84 per cent. The reinsurance premium accepted reinsurer recorded 15.35 per cent growth in its in Health segment reduced by 1.88 per cent. Marine premium income in the year 2019-20, while and motor segments reported growth of 19.86 per Branches of Foreign Reinsurers registered 21.74 cent and 24.35 per cent respectively in 2019-20 per cent growth. against 34.42 per cent and 8.83 per cent growth reported in 2018-19. Table 1.34: Premium Schedule of Reinsurers (€crore) Reinsurer Premium on Premium on Net Written Reinsurance Accepted Reinsurance Ceded Premium 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 GIC Re 44,238.00 | 51,030.13 5,242.02 4,374.72 38,995.97 | 46,655.41 (5.83) (15.35) (25.94) (-16.55) (3.61) (19.64) FRBs including Lloyd’s 10,417.58 | 12,682.15 3,354.05 5,081.25 7,063.48 7,600.84 (67.60) (21.74) (49.66) (51.50) (77.72) (7.61) Total 54,655.57 | 63,712.28 8,596.07 9,455.97 | 46,059.45 | 54,256.25 (13.83) (16.57) (34.25) (10.00) (10.69) (17.80) Note: Figures in bracket are growth in per cent over previous year 31ANNUAL REPORT 2019-20 Table 1.35: Segment-wise Premium Accepted by Reinsurers Segment | Item GIC Re FRBs including Llyod's Total 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Fire Premium (crore) 10,312.55 | 12,026.97 1,481.20 1,748.07 | 11,793.75 | 13,775.04 Growth (%) 3.14 16.62 35.59 18.02 6.34 16.8 Market share (%) 87.44 87.31 12.56 12.69 100 100 Marine Premium (®crore) 1,772.82 2,109.30 100.11 135.57 1,872.92 2,244.87 Growth (%) 33.48 18.98 53.52 35.43 34.42 19.86 Market share (%) 94.66 93.96 5.34 6.04 100 100 Motor Premium (crore) 8,349.68 9,440.01 607.14 1,697.67 8,956.82 | 11,137.68 Growth (%) 3.78 13.06 228.69 179.62 8.83 24.35 Market share (%) 93.22 84.76 6.78 15.24 100 100 Health Premium (®crore) 5,871.15 6,387.71 3,069.04 2,383.98 8,940.19 8,771.69 Growth (%) -0.65 8.8 133.39 -22.32 23.75 -1.88 Market share (%) 65.67 72.82 34.33 27.18 100 100 Life Premium (®crore) 544.1 955.57 1,013.91 1,597.05 1,558.01 2,552.62 Growth (%) 24.31 75.62 142.76 57.51 82.15 63.84 Market share (%) 34.92 37.43 65.08 62.57 100 100 Others Premium (®crore) 17,387.70 | 20,110.59 4,146.18 5,119.81 | 21,533.89 | 25,230.39 Growth (%) 8.13 15.66 32.02 23.48 12.03 17.17 Market share (%) 80.75 79.71 19.25 20.29 100 100 Total Premium (®crore) | 44,238.00 | 51,030.13 | 10,417.58 | 12,682.15 | 54,655.57 | 63,712.28 Growth (%) 5.83 15.35 67.6 21.74 13.83 16.57 Market share (%) 80.94 80.09 19.06 19.91 100 100 Chart 1.15: Share of Different Segments in Total Reinsurance Premium (%) 39.40 39.60 2 ie5erZ p62 16.39 17.48 16.36 4377 3.43 3.52 Fire Marine Motor Health Life Others TM2018-19 2019-20 32ANNUAL REPORT 2019-20 Paid-up Capital/ Assigned Capital of Reinsurers 1.2.2.71 GIC Re has paid dividend of ¥1,184 crore in 2019-20, similar to 2018-19. 1.2.2.69 The total paid-up capital of GIC as on March 31, 2020 was $877 crore same as previous year. Claims of Reinsurers Assigned capital of foreign reinsurance branches 1.2.2.72 The net incurred claims of the reinsurers increased by ¥3,010 crore to €8,667 crore as on stood at ¥49,348 crore in 2019-20 as against March 31, 2020 from %5,657 crore as on March ¥ 39,301 crore in 2018-19. The incurred claims 31, 2019 (Branch wise details in Statement 15). exhibited an increase of 25.57 per cent during 2019- 20. The FRBs including Lloyd’s reported increase Table 1.36: Paid-up Capital/ Assigned of 13.51 per cent, while GIC Re reported increase Capital of Reinsurers in claims by 27.55 per cent. (®crore) Reinsurer 2018-19 2019-20 Table |.37: Net Incurred Claims of Reinsurers (€crore) GIC Re 877.20 877.20 Reinsurer 2018-19 2019-20 ITl Re* 268.94 - Total 1,146.14 877.20 GIC Re 33,739.95 43,035.86 (-10.45) (27.55) FRBs including FRBs including Lloyd’s 5,560.87 6312.41 Lloyd’s India# 5,657.27 8,667.49 (-10.72) (13.51) Note: 1. *Certificate of Registration of Private Reinsurer ITI Total 39,300.82 49,348.27 Re was cancelled in May 2019. 2. #Assigned capital (including assigned capital of syndicates (-10.49) (25.57) i.e. Markel Service P Ltd. and MS Amlin). Note: Figures in bracket indicate growth (in per cent) over the previous year Profit of Reinsurers and Return to Shareholders 1.2.2.73 Incurred Claim Ratio (ICR) of Reinsurers 1.2.2.70 GIC Re reported a net loss of ¥359 crore increased to 98.60 per cent in 2019-20 from 89.51 in 2019-20 as against profit after tax of 2,224 crore per cent in 2018-19. The ICR of GIC Re has in 2018-19. Out of all the foreign reinsurance increased to 97.49 per cent in 2019-20 from 89.55 branches in India, five foreign reinsurance branches per cent in 2018-19 and for FRBs including Lloyd’s have reported profit after tax in the year 2019-20 also ICR has increased to 106.91 per cent in 2019- while remaining foreign reinsurance branches 20 from 89.28 per cent in 2018-19. All segments reported loss. Total loss of all foreign reinsurance other than Fire segment reported increase in claim branches was *1,115 crore in 2019-20 as against ratio in 2019-20 over previous year. profit after tax of 10 crore in 2018-19. Table 1.38: Incurred Claim Ratio of Reinsurers (in per cent) Segment GIC Re FRBs including Lloyd's Total 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Fire 103.20 89.56 92.95 79.58 102.40 88.79 Marine 67.49 71.26 40.29 66.77 66.81 71.13 Motor 85.08 87.42 69.96 73.92 84.56 86.12 Health 86.55 92.13 82.42 89.43 85.20 91.49 Life 122.25 100.31 99.21 -211.83 110.53 417.63 Others 86.34 110.86 97.50 91.69 87.79 108.41 Total 89.55 97.49 89.28 106.91 89.51 98.60ANNUAL REPORT 2019-20 I.3 NUMBER AND DETAILS OF AUTHORISED 1.4 RESEARCH AND DEVELOPMENT INSURERS/RE-INSURERS ACTIVITIES UNDERTAKEN BY THE INSURERS 1.3.1 At the end of March 2020, there are 68 insurers Research and Development activities carried out operating in India; of which 24 are life insurers, 27 by insurers are provided below as reported by the are general insurers, 6 are standalone health insurance companies. insurers and 11 are re-insurers including foreign reinsurers branches and Lloyd’s India. Acko General Insurance Limited 1.3.2 Of the 68 insurers presently in operation, eight i. High frequency, low ticket size insurance: are in the public sector and the remaining 60 are in Acko, has developed tech-enabled policy the private sector. Two specialized insurers, namely issuance system capable of delivering policies ECGC and AIC, one life insurer namely LIC of India of ticket sizes as low as one rupee at high (LIC), four in general insurance and one in reinsurance namely GIC Re are in public sector. In frequencies and at minimal operational cost, private sector, there are 23 life insurers, 21 general where lakhs of policies can be issued in a day. insurers, six standalone health insurers and 10 reinsurers including foreign reinsurers’ branches ii. Claims automation: To improve speed and and Lloyd’s India. to reduce operational hassle in claims processing, Acko has developed multiple 1.3.3 The Authority vide order ref. No. IRDA/F&A/ automation solutions across their suite of ORD/SOLP/200/11/2019 dated November 06, products. For auto claims, Acko has created a 2019 issued directions to the Reliance Health Insurance Ltd. to stop selling new policies and with paperless request process where customers effect from November 15, 2019, the business won't need to upload documents like RC copy. portfolio of Reliance Health Insurance Ltd. was For advance cash claims settlement, it has transferred to Reliance General Insurance Co. Ltd. developed an assessment calculator, which helps estimate the claims amount. This system 1.3.4 Out of 21 private general insurers, eight (8) private insurers namely Bajaj Allianz, ICICI is used for approximately half of their bike Lombard, IFFCO Tokio, Reliance General , Royal claims. Acko utilizes a similar process for their Sundaram, Chola MS, HDFC Ergo and Tata AIG service contract liability product, where have completed more than 15 years of their advance cash claims are assisted through Operations in General Insurance market in India. automated system logics. Further, it has experimented on completely automated Table 1.39: damage detection and assessment via Registered Insurers and Reinsurers machine learning as well, and are evaluating Type of Insurer Public Private Total large scale implementation of the same.With Sector Sector a leading bus aggregator, it has created a Life 23 24 completely automated claims process for their General 6 21 27 ‘Bus Operator Cancellation’ and ‘Bus Type Standalone Health - 6 6 Mismatch’ covers. To manage and process Re-insurers 1 10 11 electronic claims during the Covid 19 pandemic Total 8 60 68 period, Acko has switched over to video based Note: List of registered insurers/reinsurers is given in survey of the damaged device from customers Annexure1 thus has avoided physical presence of 34ANNUAL REPORT 2019-20 customer at repair centre and inspection team survival rate of passengers on aircraft involved at customers place. in fatal accidents (carrying 10+ passengers) has been about 24 per cent in the last decade. Integration: Acko’s integration with OAG, This gave the chances of dying as 76 per cent where it retrieve flight data from OAG and given the aircraft gets involved in a fatal approve/reject the claim based on the delay accident. Combining this result with the rate time of the flight. Acko has integration with of fatal accidents gave an incidence rate of VAHAN to get the information available on about 0.00024 per cent for accidental death centralized VAHAN and vehicle national on flights worldwide. register to fetch and confirm the vehicle registration details online on real-time basis, In case of Indian railways, a report by National by doing this they have done away with Crime Records Bureau (NCRB) mentioned that requirement of physical documents from number of un-natural deaths (All India) due to insured / customer. Indian Railways in 2015 was about 26,000. Further, another report by Indian Railways Bharti AXA General Insurance website indicated that number of railway Innovative Travel Insurance: Bharti AXA passengers in the year 2015 were about 8.22 General Insurance in FY 2019-20 brought up billion. This information was consistent with a new product ‘Smoothie’. The aim of the some other web sources as well. Thus, an product is to provide the insured coverage for incidence rate of about 0.00032 per cent. risk of accidental death and delay in scheduled Future Generali India Insurance Company arrival when travelling ina common carrier. This Limited product is designed to cover domestic trains, domestic flights & international flights. The Future Generali had conducted a survey in the product will remain in force during the trip last week of March 2020 to understand the tenure for the common carrier, subject to consumers’ current state of mind regarding the conditions, and will become void once the COVID-19 pandemic. About 600 consumers common carrier reaches the destination were surveyed across India who had heard airport/station choosen by the policyholder. about Covid-19 and had at least one insurance policy. The key findings from the survey are In order to price this cover, desk research as mentioned below was conducted on incidence About 30 per cent of respondents had rates of fatality when travelling in domestic and perceived the situation in India as very severe. international flights and as well as domestic About 30 per cent expected the Covid-19 trains in India. pandemic to worsen in the near future. Covid- 19 affected all aspects of consumers’ health — As per a report by International Civil Aviation physical, mental, social and financial. About Organization (ICAO), the average number of 80 per cent of the respondents had already accidents per million departures, over the last experienced some income loss. About 92 per 11 years (from 2008 till 2018) is about 3.21. cent of the respondents estimated additional Further, another statistical report by ‘http:// income loss in the future. On an average, www.planecrashinfo.com’ indicates that the 35ANNUAL REPORT 2019-20 respondents estimated losing 37 per cent of On the health insurance front, 31 per cent of their household income in the future. Surveyed all health cashless claims were authorised consumers expected insurance companies to using an Al-powered authorization model. not only support consumers personally but also In risk management, ICICI Lombardfurther help society as a whole. harnessed technology prowess by embracing Half of the surveyed consumers had heard Internet of Things (loT) technology in from the insurer recently, primarily through applications such as fire hydrant systems. digital channels. About 38 per cent of surveyed As part of mobile app ‘IL Take Care’, a one- consumers had actively contacted an insurer stop shop for all motor and health insurance due to coronavirus. Among them 80 per cent and wellness needs of their customers, felt supported by the insurer, well insured for introduced a tele-consult feature, which helped the crisis and had clarity on coverage of their customers to obtain expert medical advice insurance regarding Covid-19. Among during lockdown from the safe environment of consumers who had not contacted their their homes. insurer, only 33 per cent felt supported by their insurer, 40 per cent felt well insured for the Magma HDI General Insurance Co. Ltd. crisis and 45 had clarity on coverage of their The company is exploring various possible insurance regarding Covid-19. About 63 per distribution channels for micro-insurance cent of surveyed consumers expected to products by conducting interviews, discussions remain loyal to their current insurers. About 73 and research to understand product per cent considered purchasing life insurance requirement and analyzing various micro- as a result of the crisis insurance models in other developing nations. ICICI Lombard General Insurance Co. Ltd Magma is designing travel insurance product Digitalization/Paperless Process: The entire which offers not only medical expenses but insurance process is digitalized in ICICI also has benefits designed for all exigencies Lombard from purchase to policy servicing, during travel. claims and renewal — in a contactless and safe Tata AIA General Insurance Co. Ltd manner. About 97 per cent of the policies either directly issued or through channel partners are Tata AIG has set up an in-house Digital done without the use of paper. Innovation Lab and Data Science teams in 2019-20 to embrace emerging trends and For motor claims settlement, used video-based develop innovative risk solutions. solution, InstaSpect, to provide contactless, real-time motor claims approval. During the The company has developed several lockdown, 100 per cent of the motor own innovative offerings including insurance cover damage cases were assessed remotely using for catastrophic risks, pay-as-you drive product, InstaSpect. using drones to assist in catastrophic claims processing, launching customer self-service on 36ANNUAL REPORT 2019-20 WhatsApp, deploying live streaming and The research shows that lack of knowledge, drones for pre-inspection and claim estimation, awareness, and infrastructure are among the issuing agent policies almost entirely through crucial factors that have translated into an company portal, creating a digital payment acute shortage of donors. Several ecosystem, using data science to support misconceptions about organ donation have Underwriting (e.g. Retention Propensity) and also contributed to the low donation rate in Claim (e.g. Fraud detection) processes among India. India has a deceased organ donation many others. rate of about 0.3 per million population as compared to some western countries like Process and technology modernization Spain and Croatia who have an organ donation allowed online consulting, collaboration and rate of more than 35 per million population. selling of insurance policies to customers. End to end fulfillments cycles were made available Edelweiss Tokio Life Insurance’s study shows on digital channels across buying, payments, that a majority are aware about organ availing policy documents, renewals, change donation, but only 35 per cent understand the in policy and claim settlement. process. While 67 per cent believe that it is important, 24 per cent are willing to donate Tata AIG leverage drone technology to capture their organs, and a meagre 3 per cent have detailed photos/videos of the damage due to registered with an authority. A whopping 69 natural catastrophes and used Al/ML tools to per cent participants believe that the organ translate the images captured into meaningful donor has to incur a financial cost, but only 58 insights and information. This helped the Loss per cent said that an insurance product is Assessors and Tata AIG to quickly arrive at an necessary to cover these expenses. About 25 initial estimate of liability and release interim per cent believe that an agreement to donate payments to customers. organs in case of death could affect the Edelweiss Tokio Life Insurance Co. Ltd. doctor’s efforts in providing the best healthcare. Organ donation: Organ donation in India is ICICI Prudential Life Insurance Co. Ltd. in a dreadful state, with several individuals Digitalization/Paperlesss Process: losing their lives every year due to lack of viable organs. Edelweiss Tokio Life Insurance For Presales stage, the company has observed November 2019 as Organ Donation developed collaboration platform for easy work Awareness Month to educate, inform and from home scenario, App-less Collaboration mobilise support towards this cause. platform developed for saes force to generate and share a meeting link with prospects or Edelweiss Tokio Life conducted a survey customers, Digital training to sales force using across 12 cities in India and interviewed 1565 digital tools, Analytics based customer participants to understand the factors affecting experience, Lead Management system (LMS) decision-making process for organ donation which is embedded with the capability to do with the aim to spread and deepen awareness voice or video call, and developed data among people regarding the need to tackle analytical models using that able to nudge the this immense challenge. 37ANNUAL REPORT 2019-20 sales team with next best action and tap in to Visual IVR & Speech recognition enabled IVR existing opportunities. for customer’s call. Customers can get most of their queries and requests addressed instantly At sales stage, designed to facilitate smoother at their fingertips through Visual IVR. IVR is and smarter ways to on-board our customers now also enabled with speech recognition such as paperless login with digital consent, which enables customers to just ask or speak e-Pay link, instant OCR through artificial on the IVR and it will understand the query intelligence (Al) enabled Optical Character and respond. Using Natural Language Reader (OCR) and aapplication tracker. Processing we can understand the context & For Underwriting & Issuance, Tele/Video MER intent of the query or request and process the is developed to conduct tele or video based same medical assessments, implementation of Al for DigiLocker Integration done with which Policy Underwriting, robotics is used customers can view or download their welcome extensively for faster issuance. kit from DigiLocker app. For customer service, developed Omni- Moving from faceless chatbots to personalized channel which provide a seamless digital humans, tapping into emotional standardized service experience across intelligence capabilities, display sensitivity and channels, mobile app to which has fingerprint, emotional connect through expressions like OTP based login, face-id and m-pin enabled happy, glad, joyful, sad, grief, pain etc. login options and has features such as push notifications / In-app nudges, calendar sync, IndiaFirst Life Insurance Co. Ltd. automated self-service chatbotLiGo for real- WomenFirst Financial Freedom Initiative: time resolution of queries and requests. The Since the women in India at the lower socio- accuracy of the bot currently stands at 91% economic strata are not managing their risks and has been improving through machine and not saving on a regular basis, a research learning tools. Developed voice botfot using was conducted to understand the key barriers Al and ML power through DialogFlow engine, to risk management and saving for the future customer can upload the New Business with the guidance of Women's World Banking. documents through WhatsApp, download all The target group was semi urban and rural statements, and perform transactional women in the age group of 18-50 years that services. Over 1.5 mn conversations have were either part of self-help groups or engaged been managed on chat based WhatsApp in menial jobs; typically making a financial platform in the last 4 months. contribution to the household. The survey was Developed Nudge engine for prompting conducted with 5500 women and also six customers for appropriate next action to Focus Group Discussions (FGDs) were achieve the next goal, digital life verification conducted consisting of 5-6 women each. The for annuity customers, moved to real-time insights were incorporated into into two micro payout for customers, post submission and offerings by IndiaFirst Life Insurance verification of all relevant documents. 38ANNUAL REPORT 2019-20 Company.The key learnings from this activity Two factor authentications for connecting were: in network to manage and track the user access & privileges more precisely as the More than 70 per cent customers take a loan security threats were on increasing trend or break their savings to meet their health during pandemic. expenses. They tend to visit a hospital 3-4 times a year ePathshala- mobile based App: The Company has brought the entire Sales force About 65 per cent of the customers are willing in a virtual classroom all together. There are to invest INR 100 a week. Many suggested more than 24,000 users of ePathshala that they are not confident of saving INR 500 accessing the Learning, Videos and gamified a month as often they end up spending the modules. More than total 1.5 lakh times, money for unforeseen events. participants have attended 13,000 programs More than two-third of the respondents saved virtually across the country since lockdown. for their child’s future. This was a very clear Compliance Management System-: motivator to save money. Company has implemented the WE COMPLY Understanding critical ‘connect’ and system with the support of third-party ‘communication’ for need fulfilment in Rural knowledge partner which ensures timely areas : IndiaFirst Life designed various update about applicable new laws and collateral for their ‘Insurance Khata’ plan regulations along with monitoring of promoted through the POS network. They did implementation and periodic self-certification a round of communication testing with 30 POS through the system. agents certified to promote insurance and Touchless hiring: Company has introduced showed them various collaterals and asked a model for hiring front line sales candidates them to help us with their feedback in terms of using Al & Predictive modelling. the pitch, communication, tonality and imagery. Their feedback was incorporated in the final SBI Life Insurance Co. Ltd. material and training was conducted with the a. Through Digital Moral Hazard Report (MHR) sales team so that they give the most accurate application sales force can submit and evaluate information to the customers. MHR through Smart Advisor Application. PNB MetLife India Insurance Company OCR based technology helps to identify KYC Customer service application- ‘khushi’: It documents, read the data from the documents is powered with Artificial Intelligence (Al) and and validate the data with proposal form data. speech recognition capabilities and has ability It also matches the name entered in the Benefit to understand customer’s intent to provide Illustration and name in the KYC documents tailored responses. Since launch, around and provides percentage match. 1,00,000+ customers have interacted with All annuity customers can submit the khushi and around 1,50,000 servicing requests Certificate of Existence digitally. The have been accepted till date. application uses Face Recognition Technology 39ANNUAL REPORT 2019-20 to detect the face of the customer and latitudes and for generation of certificate of insurance and longitudes for generating coordinates. which enabled in achieving high accuracy in lesser time and making operational activities SMSs are sent to customers requesting them automated. to upload image of a cheque for capturing their bank details, to avoid the visit at branch for Star Health & Allied Insurance Co. Ltd. maturity payment. Enabled speech based In 2019-20, STAR Health carried out a study search on corporate website using Google API. to understand the aspirations of the new age ‘Watch Out’ is an application to send auto customers, where the tech savvy millennials generated messages to smart watch from who increasingly influence the market with the ‘Easy Access’ Mobile Application. Customers pop culture and technology. Based on the are able to receive Instant Notifications on research, Star Health introduced “Young STAR Smart Watch about new products, birthday Insurance Policy’, an indemnity policy specially messages, renewal premium due date etc. designed for individuals between 18 and 40 years making a departure from the traditional Aditya Birla Health Insurance Co. Ltd. approach of prospects where purchase of The Company has launched / added new health insurance was considered only around features to the following digital platforms: Email the age of 45 — 50 years and thus changing Bot, Medical Reports Digitization and OC, Auto the concept as insure early and pay less. Underwriting tool - Robotic Process The transition to digital process through its Automation (RPA) Digital Assets like Star Atom Mobile App for In WhatsApp Integration project additional new Agents, Star Power Mobile App for features were enabled such as Medical Customers and STAR Health Sales Web Reports uploading, track Policy Status, Portal has brought about significant Endorsement, Claims etc. Overall there is 44% results.Star also has taken steps for growth in whatsappself servicing. introducing Auto Adjudication in the processing of Claims to ensure faster settlement. The company hosted Al-based Chatbots ‘ABC Assist’ which can perform diverse actions like Wellness initiative - Care Beyond Cover: To Pre-Policy Check-up, track Policy Status, Policy meet the ever increasing needs of customers Kit, Ecard, Medical Report, Cashless Process, (old & young) to access care without leaving locate Network Hospital, find Claim Status, their homes, Star Health started Talk To Star - Renew Payment Link, Renew Notice and from Illness to Wellness, (a teleconsultation FAQs. facility) which provides Tele Consult- General as well as Specialist Consultations, E- Robotic Process Automation (RPA): RPA Prescription and thus a complete Health has been implemented in back office function Concierge is in place. for handling large volume of business transaction namely Cashless/ reimbursement intimation, policy cancellation & refund processing, policy servicing, receipt generation 40ANNUAL REPORT 2019-20 5 REVIEW This Amendment Act vide section 42(5) also prescribes that the insurers shall be responsible 1.5.1 PROTECTION OF INTERESTS OF for all the acts and omissions of its agents including POLICYHOLDERS violation of code of conduct and liable to a penalty which may extend to one crore rupees. Regulations on Protection of Policyholders’ Interests 1.5.1.3 These changes will enable the interests of consumers to be better served through provisions 1.5.1.1 The basic framework for protection of like those enabling penalties on intermediary’s / policyholders’ interests is contained in the IRDAI insurance companies for misconduct and (Protection of Policyholders’ Interests) Regulations, disallowing multilevel marketing of insurance 2017 which superseded IRDA (Protection of products in order to curtail the practice of mis- Policyholders’ Interests) Regulations, 2002. They selling. The amended Law has several provisions contain framework for insurers, intermediaries and for levying higher penalties ranging from up to <1 agents on procedures to be followed at point of crore to €25 crore for various violations including sale, proposal stage, policy issuance stage and at mis-selling and misrepresentation by agents’/ claims stage. The Regulations prescribe insurers insurance companies. to have in place a board approved policy for protection of policyholders’ interests which shall Insurance Laws (Amendment) Act, 2015: include their Insurance awareness programmes, Amendment of Section 45 of the Insurance Act, defining service parameters, turnaround times, 1938 procedure for expeditious resolution of complaints, steps to prevent mis-selling and unfair business 1.5.1.4 The amendment made to Section 45 practices and steps to ensure proper information removes much of the confusion by flow to prospects. The regulations also prescribe i. _ extending the period for calling to question the insurers to pay interest on delayed settlement of facts stated in proposal from two years to three insurance claims. years Insurance Laws (Amendment) Act, 2015: li. dropping the provision for such action even Amendment to Section 42 of the Insurance Act, after two years on the ground of fraudulent 1938 intentions on the part of the proposer 1.5.1.2 The amendments to the Insurance Act, 1938 iii. clearly defining the date of reckoning for have been made through the enactment of determining the period of three years and Insurance Laws (Amendment) Act, 2015. In terms of section 42 (A)(2), no person shall allow or offer defining fraud as any misrepresentation or to allow, either directly or indirectly, as an concealment of fact or omission by the inducement to any person to take out or renew or proposer or the agent. continue an insurance policy through multilevel marketing scheme. Further, section 42 (A)(3) 1.5.1.5 The amendment states that in case of fraud, prescribes that the Authority may through an officer the insurer must write to the claimant the basis of authorized in this behalf, make a complaint to the their considering the proposal or the claim as an appropriate police authorities against the entity or attempt to defraud the company. Onus is now on persons involved in multilevel marketing scheme. the policyholders or the beneficiaries to prove that 41ANNUAL REPORT 2019-20 the misstatement or suppression of a fact was not concepts of insurance. By the end of the FY done deliberately. The amendment eliminates 2019-20, the portal has registered 1.8 crore chances of litigation after three years of the visitors. The website is made more dynamic commencement of risk by clearly stating that a and relevant by updating information on a policy cannot be disputed after the expiry of three continuous basis. years ‘on grounds whatsoever’. Cautioning public against spurious calls 1.5.1.6 The amendment has thus taken full care of and fictitious offers the interest of the insurers as well as of the insured Considering the fact that several complaints and it is likely to reduce litigation. Any policyholder were received from members of public relating can now be sure of payment of claims amount to to spurious calls and fictitious offers involving his heir in case of his unfortunate demise if his life insurance products, IRDAI launched a multi- insurance policy has completed three years since pronged campaign to caution members of inception or revival. The insurers, on the other hand, public through print, electronic and social will have to upgrade their underwriting standards media platforms and by way of specific and skills to protect themselves against potential directions to insurers to incorporate the caution fraud. in their publicity material in policy related Consumer Education advertisements as well as advertisements in print, electronic media and Television. 1.5.1.7 Protection of interests of insurance policyholders and ensuring the orderly growth of Also the Authority involved in devising various the insurance sector in India are the objectives films, comics, games, handbooks and FAQs which are at the core of IRDAI’s mission. Insurance, relating to insurance and publicizing them. being a complex financial product, requires special Seminars knowledge to understand the nature of insurance products on offer, their utility and the terms and Conducting regular seminars involving conditions. Since its inception, IRDAI has been customer groups addressing policyholder continuously engaged in various insurance concerns and policyholder education awareness initiatives with the aim of equipping the existing and the prospective policyholders with Insurance Awareness Campaigns reasonable understanding of their risk coverage needs and for choosing insurance products suitable ‘BimaBemisaal' is the brand name for IRDAI's to meet those needs. insurance awareness campaign. It is a consumer education initiative and has the 1.5.1.8 Some of the important insurance literacy and tagline "Promoting Insurance. Protecting consumer awareness initiatives taken by IRDAI are: Insured". BimaBemisaal educates policyholders about their rights and obligations i. Consumer Education Website and informs them about the complaints resolution methods available to them. It also IRDAI’s policyholder website (www.policy creates awareness about insurance among the holder.gov.in) serves as a single point source general public. of information to policyholders on the basic 42ANNUAL REPORT 2019-20 The insurance awareness campaigns ¢« to make every household aware of the four conducted by the Authority during the year common types of insurance, viz. life, health, 2019-20 are motor and property insurance; and ¢ Television Campaign: IRDAI has undertaken ¢ to motivate every household to have at least a pan Indian campaign where Television two policies of relevance. Commercials (TVCs) cautioning the public on The 117 aspirational districts as identified by the Spurious Callers were telecast on NITI Aayog are indicated as the target areas for Doordarshan and Private Television channels. the pilot project. The first pilot was launched on 26th ¢ Radio Campaign: Radio Jingles on Life July, 2019 in the Ri-Bhoi district of Meghalaya, which Insurance, Property Insurance, Health is one of the aspirational districts. The campaign is Insurance, Motor Insurance, Misselling in for a duration of one year from the date of launch Insurance, etc. were broadcast across All India of the same in each district by the respective insurer. Radio and other private FM Channels Based on the outcome of the pilot, the feasibility of throughout the country for the purpose of rolling out the campaign in other districts of the creating insurance awareness. country, would be examined. ¢ Metro Campaign: Insurance Awareness vi. National Strategy for Financial Education Campaign through Metro Train Network IRDAI continues to play an active role as a Member stations were undertaken at Hyderabad and of the Core Committee of the National Centre for Chennai. Based on the feedback on the same, Financial Education (NCFE), an institution IRDAI plans to undertake similar campaigns comprising representatives of all the financial sector in other cities of India. regulators in India with an aim to implement the ¢« The expenses incurred on these campaigns National Strategy for Financial Education (NSFE). during FY2019-20 are: The NCFE was set up as a Section 8 Company in 2018 with Board of Directors comprising one Insurance Awareness Expenses member each from the four regulators. Accordingly, Campaigns (= lakh) IRDAI has nominated its official as a member on Metro Campaigns at Hyderabad the Governing Board of NCFE. IRDAI was also and Chennai 73.51 actively involved in the drafting of National Strategy Radio Campaign 530.49 Television Campaign 703.81 for Financial Education (NSFE) 2019-24, in co- Total 1307.81 ordination with other regulators. v. Adoption of Districts vii. IRDAI Research Grant Scheme To further the cause of financial inclusion through IRDAI sponsors proposals under the Research insurance, IRDAI has advised insurance companies Grant Scheme, which provides opportunities for to adopt districts for spreading insurance literacy applied research in the field of Insurance. An and for coverage of all families based on their amount of up to five lakh rupees per project is insurance needs. The objective of the campaign is sanctioned under the scheme. For the FY 2019- two-fold: 20, four research proposals have been shortlistedANNUAL REPORT 2019-20 for the award of the grant and an amount of %4.86 procedure is prescribed in Protection of lakhs has been spent for this purpose. Policyholders’ Interests Regulations, 2017 in terms of which the IRDAI mandated all insurers to have Earlier, IRDAI has sponsored research on topics in place a grievance redressal policy, designate a such as Insurance awareness among millennials, Grievance Redressal Officer (GRO) at the Head Crop Insurance as a drought mitigation strategy, Office/Corporate Office/Principal Office and also a Life Insurance and the factors responsible for its Grievance Redressal Officer at every other office. deficiency in the state of Uttar Pradesh and Kerala, The Regulations also prescribe insurers to Determinants of Consumer Purchase decisions of constitute a policyholder protection committee in Health Insurance in Gujarat, Potential users of accordance with the corporate governance Health Insurance in India, Measurement of guidelines for receiving and analysing reports productive and economic efficiency of Indian relating to grievances and their Redressal. insurers through analysis of quarterly data and Assessing the Protection gap of healthcare needs 1.5.1.11 In order to provide alternative channels to of rural areas through community participation and receive complaints against insurers, IRDAI has set PPP. up IRDAI Grievance Call Centre (IGCC) which receives complaints through a toll free telephone Proposer or Policyholders’ Grievances number and by email and registers complaints apart from furnishing the status of the resolution. IRDAI 1.5.1.9 Grievance/compliant has been specifically has also put in place the Integrated Grievance defined in Regulation 4(4) of the IRDAI (Protection Management System (IGMS) as an online system of Policyholders’ Interests) Regulations, 2017 which for grievance management that is not only a reads as follows: gateway for registering and tracking grievances online but also act as an industry-wide grievance “Complaint” or “Grievance” means written repository for IRDAI to monitor disposal of expression (includes communication in the form of grievances by insurance companies. IGCC has an electronic mail or other electronic scripts), of interface with IGMS; and through IGMS, IRDAI has dissatisfaction by a complainant with insurer, an interface with grievance systems of all insurers. distribution channels, intermediaries, insurance intermediaries or other regulated entities about an 1.5.1.12 The IRDAI receives complaints on insurers action or lack of action about the standard of service from prospects and policyholders; and takes up or deficiency of service of such insurer, distribution these grievances with insurers for resolution. channels, intermediaries, insurance intermediaries Prospects and policyholders are advised to first file or other regulated entities; their complaints with the respective insurance companies. An insurance company is required to Explanation: An inquiry or request would not fall resolve a grievance within two weeks of its receipt. within the definition of the “complaint” or “grievance”. If a complainant is unhappy with service/Redressal Grievance Redressal provided by an insurance company or an intermediary associated with the company, he/she 1.5.1.10 The IRDAI facilitates resolution of should approach the GRO of the insurance policyholder grievances by monitoring the insurers’ company first and give a complaint in writing along policy of Grievance Redressal and takes several with the necessary supporting documents. The initiatives towards protecting the interests of the GRO should provide resolution within two weeks. Insurance consumers. Grievance Redressal 44ANNUAL REPORT 2019-20 In case, the complaint is not resolved within two Unfair Business Practices weeks of its receipt or it is unattended, or if the 1.5.1.14 Complaints categorised under unfair trade insurance company does not resolve the complaint practices include misrepresentation of terms, to the satisfaction of the complainant, the conditions and benefits available under the life complainant can approach insurance ombudsman insurance products, false advertising or of appropriate jurisdiction. representation of a product, bundled with other 1.5.1.13 The Regulations prescribe that insurers products free prize or gift offers, deceptive pricing shall provide contact details of insurance etc. ombudsman having jurisdiction over complaints, in 1.5.1.15 Mis-selling could arise in life insurance every policy document issued by them. The sector where there is saving and/or investment insurance ombudsman resolves grievance either element along with risk coverage element. It could through effective mediation or by passing an award. also be there to an extent in health insurance where The award passed by insurance ombudsman is misrepresentations about benefits or coverage or binding on insurer. However, there are instances both are made to solicit and sell health cover. In wherein courts have allowed appeals by insurers pure risk policies like other non-life policies, there on the orders passed by ombudsman in exercise is not much scope of mis-selling. of their constitutionary powers. Therefore, in order to ensure timely disposal of complaints, the 1.5.1.16 The IRDAI categorised following complaints Authority has issued circular dated November 03, as Unfair Business Practices: 2015 advising insurers to comply with the orders of Insurance Ombudsman, Motor Accidents Claims ¢ Mis-selling/Mis-representation Tribunals (MACT) and other judiciary bodies as per * Tampering Records/Forging Signature time lines specified in the orders or within 60 days of receipt of the order/award by insurer, in cases 1.5.1.17 Complaints related to Unfair Business where no time limit is specified in the order. If insurer Practices registered against public and private chooses to prefer an appeal against the order, such sector life insurers is furnished in Table 1.40. Though appeal against the order shall be preferred within there is an increase in number of complaints on life the stipulated time limit as per applicable rules and insurers in 2019-20 compared to 2018-19, number the customer should be informed accordingly. of complaints related to Unfair Business Practices Table 1.40: Complaints on Unfair Business Practices Registered against Life Insurers Complaints 2018-19 2019-20 LIC Private Total LIC Private Total No. of UFBP complaints 4,276 45,294 | 49,570 3,994 | 39,450 43,444 % change over last year 47.04 -11.74 -8.59 -6.59 | -12.90 -12.36 Total complaints on Life Insurers 1,02,127 61,137 |1,63,264 | 1,12,005 | 53,212 1,65,217 Share of UFBP complaints to Total complaints (%) 4.19 74.09 30.36 3.57 74.14 26.30 No. of policies under individual new business (lakhs) 214.04 72.44 | 286.48 218.96 69.50 288.47 Share of UFBP to new policies sold (%) 0.02 0.63 0.17 0.02 0.57 0.15 UFBP- Unfair Business Practices 45ANNUAL REPORT 2019-20 Chart 1.17: Chart 1.16: Acceptance Status of Incidence of Mis-selling Mis-selling Complaints Complaints per 10,000 Policies Sold 67% 66% 67% 47,503 42,335 35,178 2017-18 2018-19 2019-20 2017-18 2018-19 2019-20 ® In favour ® No. of mis-selling Complaints ® Partially in Favour TM® Complaints per 10000 policies sold TM Rejections were reduced in the year 2019-20. The share of per cent from 45,294 in 2018-19 to 39,450 in 2019- UFBP complaints in total complaints were 26.30 20 and so, the percentage of UFBP complaints to per cent in 2019-20 reduced from 30.36 per cent new polices sold has been reduced from 0.63 per in 2018-19. The UFBP complaints against private cent to 0.57 per cent. life insurers is high but due to the effective 1.5.1.18 The analysis of mis-selling complaints data supervision and efforts of IRDAI there is a of private life insurers shows that number of mis- continuous reduction is UFBP complaints over the selling complaints have reduced from 47,503 in years. The number of UFBP complaints registered 2017-18 to 35,178 in 2019-20. Also, incidence of against private life insurers were reduced by 12.90 mis-selling complaints per 10,000 policies sold has Chart 1.18: Channel-wise Mis-selling Complaints 15,140 12,084 9,911 9,308 5,730 5,012 3,847 4,968 4,775 994 1,357 1,284 Banks Brokers Indl. Agents Direct Selling Other Corp. Others m 2019-20 Agents ® 2017-18 ® 2018-19 46ANNUAL REPORT 2019-20 reduced over the years. The complaints being Life Insurance policies are sold only as Tax disposed in favour of complainant has reduced saving/ Investment plans. slightly from 27 per cent in 2017-18 to 25 per cent Sales personnel lack proper knowledge /are in 2019-20. Analysis of channel wise mis-selling inadequately trained, thereby recommending complaints of private life insurers reveals that banks unsuitable products to prospects. and broker channels received most mis-selling complaints than other channels (Chart 1.18). Improper/Incorrect financial needs assessment of Prospect is done while sourcing the policy Possible Causes of Mis-selling Complaints by the sales personnel. 1.5.1.19 Based on the submissions made by Insurers and analysis of complaints, the following Charges under the policy and lock in period issues have been identified as root cause of mis- are not properly explained while sale of Unit selling complaints: Linked Insurance Policies. a. Incorrect explanation of product features and Churning of policies. benefits by sales person sourcing the Contact numbers updated on the proposals business. are tampered, which restricts the success of b. Incorrect premium paying term and policy term the pre-issuance verification calls. is explained to policyholder especially in cases where regular premium paying product is sold Lack of awareness on insurance on the as single premium product. policyholder’s part thus being misled into buying the insurance policy. c. Policy is sold to gullible prospects assuring Loan / Bonus / Medical Benefits/ Gold coins/ Policyholders failing to cross-check details. Mobile towers/other benefits upon purchase Financial Problems/incapacity of the of insurance policy. policyholder to pay future premiums. d. Tampering, forgery of proposal/ other related Bundling and making it conditional for availing documents. bank services. e. High attrition rate amongst Sales team Sale without proper consent of customer f. Pressure on the sales person to meet sales Insurance is sold to clients who were not target. present in India at the time of sourcing along with premium being funded without customer g. Free look cancellation requests are rejected consent through bank accounts held with the by sales personnel who are not authorized to bank. take such decisions. Instigation by employees, advisor, channel h. Splitting of policies wherein multiple policies partners, others who are no longer sourcing are issued to the same proposer at the same new business for the insurer. time. 47ANNUAL REPORT 2019-20 Spurious Calls the strategy and efforts to build awareness among customers. 1.5.1.20 Spurious calls in the name of officials of IRDAI/IGMS, various government agencies and 1.5.2 MAINTENANCE OF SOLVENCY MARGINS other financial institutions is a matter of concern OF INSURERS for the Insurance Industry. IRDAI has issued several 1.5.2.1 Every insurer is required to maintain a public notices, press releases, advertisements in Required Solvency Margin as per Section 64VA of leading Television Channels, newspapers, and the Insurance Act, 1938. Every insurer shall directions to Insurance Companies to caution public maintain an excess of the value of assets over the against spurious calls etc. at various touch points amount of liabilities of not less than an amount and in media as well. In order to ensure that all the prescribed by the IRDA, which is referred to as a complaints under mis-selling and spurious calls are Required Solvency Margin. The IRDAI (Assets, handled as per the laid down policy of the Insurance Liabilities and Solvency Margin of Life Insurance company in all cases, all the life insurers were Business) Regulations, 2016 and the IRDAI advised to draw out a company specific policy on (Assets, Liabilities and Solvency Margin of General handling mis-selling complaints and also a company Insurance Business) Regulations, 2016 describe specific policy on handling spurious calls in detail the method of computation of the Required complaints. Solvency Margin. All the life insurance companies have drawn the Solvency Ratio of Life Insurers above policies. IRDAI also has cautioned the public not to transact with spurious callers in any manner. 1.5.2.2 In the case of life insurers, the minimum Required Solvency Margin is rupees fifty crore Action on Mis-selling (rupees one hundred crore in the case of reinsurer) 1.5.1.21 On the advise of IRDAI insurers have also and arrived at in the manner specified by the started taking the issue of mis-selling seriously by Authority. The Insurance Laws (Amendment) Act, doing a root cause analysis to identify the major 2015 specifies a level of solvency margin known causes and have taken suitable steps to prevent as control level of solvency, on the breach of which, or reduce mis-selling. Some of them are to ascertain the Authority shall direct the insurer to submit a suitability of product, place controls on the various financial plan indicating a plan of action to correct channels tuning it based on the vulnerability of the the deficiency within a specified period not channel and have a strategy on dealing with exceeding six months. complaints of mis-selling. 1.5.2.3 At the end of March 2020, all 24 life insurers 1.5.1.22 In addition to the action taken by IRDAI, complied with the stipulated solvency ratio of 1.5. insurers also have taken up necessary action Insurance company wise solvency ratio for life against the agents or intermediaries in the form of insurers is provided in Statement 16. issuing warning letters, terminating employees, Solvency Ratio of General and Health Insurers filing police complaints and most commonly resort to claw-back of commission wherever the policies 1.5.2.4 As at March 31, 2020, 27 out of 28 private have been cancelled as a consequence of proven sector general insurers (including the standalone mis-selling. Further, every insurer has a Board health insurers) have complied with the stipulated approved insurance awareness policy containing solvency ratio of 1.50. Reliance Health Insurance 48ANNUAL REPORT 2019-20 Ltd. reported solvency ratio of 0.49 as on March 1.5.2.5 For computation of solvency ratio as on 31, 2020. The business portfolio of Reliance Health March 31, 2020, forbearance as per the table Insurance Ltd. was transferred to Reliance General hereunder has been granted: Insurance Co. Ltd vide IRDAI Order IRDA/F&A/ With aforesaid forbearance, National, Oriental and ORD/SOLP/200/11/2019 dated November 06, United have reported solvency ratio of 0.02, 0.92 2019. and 0.30 times respectively, as on March 31, 2020. Forbearance National Insurance Oriental Insurance United India Co. Ltd Co. Ltd. Insurance Co. Ltd. FVCA as Admissible 100% as on 100% at the end 100% at the end Assets February 28, 2020 of the Quarter of the Quarter Discounting of Motor | At the rate of 4% TP IBNR Reserve Govt. Receivables as Due up to 18 months. admissible assets Pension liability Amortization over a period not exceeding 5 years towards OMOP Note: 1. FVCA - Fair Value Change Account. 2. IBNR - Incurred But Not Reported 3. OMOP—One More Option for Pension 1.5.2.6 New India has reported solvency ratio of 2.11 (GIC Re). GIC Re has been providing reinsurance as on March 31, 2020. The specialized insurers AIC support to Direct Insurance Companies in India and and ECGC reported a solvency ratio of 2.83 and Foreign Insurers/Reinsurers. The Corporation’s 15.02 respectively. reinsurance program has been designed to meet the objectives of optimizing retention within the Insurance company wise solvency ratio for general country, ensuring adequate coverage for cedants’ and health insurers is provided in Statement 17. exposure at reasonable cost and developing technical expertise and adequate financial Solvency Ratio of Reinsurers capacities within the domestic market. It is also managing the Nuclear Pool and Terrorism Pool. 1.5.2.7 The national reinsurer, General Insurance Corporation of India, reported a solvency ratio of 1.5.3.2 Pursuant to request made by M/s. ITI 1.53 as on March 31, 2020. All foreign reinsurance Reinsurance Limited for surrender of Certificate of branches have reported solvency margin above Registration (CoR) for cancellation, the IRDAI has 1.50 as on March 31 2020. cancelled CoR No. 154 granted to M/s. ITI Reinsurance Limited vide Order No. IRDA/RI/ORD/ Reinsurance company wise solvency ratio is MISC/075/05/2019 dated May 08, 2019. provided in Statement 18. Obligatory Cessions to Indian Reinsurer/s 1.5.3 MONITORING OF REINSURANCE 1.5.3.3 GIC Re receives statutory cessions on each Indian Reinsurers and every policy issued by domestic general insurers subject to certain limits and leads most of 1.5.3.1 As at March 31, 2020, there is only one the treaty programs and facultative programs of Indian Reinsurer registered with the Authority, namely General Insurance Corporation of India these companies. 49ANNUAL REPORT 2019-20 1.5.3.4 Statutory provision about Obligatory Branches of Foreign Reinsurers and the Society Cessions to Indian Reinsurer/s of Lloyd’s a. Section 101A of the Insurance Act 1938 1.5.3.6 With the view to make India a Reinsurance stipulates that every insurer shall reinsure with hub, the Insurance Law (Amendment) Act, 2015 has allowed Foreign Reinsurers and the Society of the Indian reinsurer/s such percentage of the Lloyd’s to open their Branches in India to transact sum insured on each general insurance policy reinsurance business in India. as may be specified by the Authority (which is called as ‘obligatory cessions’ or ‘statutory 1.5.3.7 As on March 31, 2020, the Authority has cessions’), with the previous approval of the allowed nine foreign reinsurance branches and Central Government, after consultation with the Lloyds to operate in India. Lloyds India is operating Reinsurance Advisory Committee constituted with one Syndicate. In addition, Authority has also under section 101B of the Act. allowed Insurers/ Reinsurers to open their offices in International Financial Services Centre (IFSC) b. The Insurance Act also provides that the at Gujarat International Finance Tech-city (GIFT) Authority may by notification specify the SEZ, Gujarat for transacting reinsurance business. percentages of the sum insured on each policy 1.5.3.8 Pursuant to request made by M/s. MS Amlin to be reinsured with the Indian reinsurer and (India) Private Limited and MS Amlin Syndicate different percentages may be specified for 2001 (hereinafter referred to as the ‘MS Amin’) a different classes of insurance provided that no service company of Lloyd’s India, for surrender of percentage so specified shall exceed 30 per Certificate of Registration (CoR) for cancellation, cent of the sum insured on such policy. the IRDAI has cancelled CoR No. LLOYD’S/SC/002 granted to MS Amlin vide Order No. IRDA/RI/ORD/ c. Section 101A (4) provides that a notification MISC/113/07/2019 dated July 10, 2019. under sub-section (2) of Section 101A of the Insurance Act, 1938 may also specify the terms Cross Border Reinsurers and conditions in respect of any business of re-insurance required to be transacted under 1.5.3.9 “Cross Border Reinsurers” (CBR) are those this section and such terms and conditions reinsurers who do not have any physical presence shall be binding on Indian re-insurers and other in India but carry on reinsurance business with Indian Insurance Companies. The Authority, under insurers. provisions of Section 14 of the IRDA Act, 1999 had 1.5.3.5 Obligatory Cession to Indian Reinsurer/s for issued guidelines on “Cross Border Reinsurer’. These guidelines were effective from April 01, 2016. 2019-20 The Authority regulates the reinsurance business a. The percentage of the sum insured on each placement by Indian Insurers/Reinsurers with Cross General Insurance policy to be reinsured with Border Reinsurers as per IRDAI (Re-insurance) Regulations, 2018. the Indian Reinsurer as notified is 5% in respect of insurances attaching during the year 1.5.3.10 The reinsurer should be a legal entity in April 01, 2019 to March 31, 2020. its home country and regulated by its home country supervisor. The CBR should have a credit rating of b. The rate of obligatory cession is maintained at least BBB with S&P or equivalent international at 5% since 2013-14. rating agency for a period of past three continuous years and should have a satisfactory past claims 50ANNUAL REPORT 2019-20 performance. The solvency of the reinsurer should Premium Accepted by Reinsurers not be lower than standards prescribed by the home country regulator/supervisor, which monitors 1.5.3.12 Out of the total reinsurance premium financial strength, quality of the management and accepted in the year 2019-20, Indian business adequacy of technical reserving methodologies. It accounted for 77 per cent and foreign business is also required that the country of the reinsurer accounted for the remaining. Out of the total Indian should have signed Double Taxation Avoidance business of ¥48,819 crore in the year 2019-20, GIC Agreement with Government of India. The CBRs Re accounted for 74 per cent (76 per cent in 2018- are provided with a Filing Reference Number (FRN) 19) and remaining by FRBs and Lloyd's. by the Authority, which is valid for one financial year, Retention and Reinsurance Placement by enabling the foreign reinsurer to transact reinsurance business with Indian Insurers/ General Insurers Reinsurers. 1.5.3.13 Reinsurance premium placed within India 1.5.3.11 In the year 2019-20, 378 CBRs participated reported an increase of 26.89 per cent in the year in Indian Reinsurance Business as against 371 2019-20 from ~41,841 crore in the year 2018-19 CBRs in the year 2018-19. Table 1.41: Premium Accepted by Reinsurers (FY 2019-20) (®crore) S.No. | Reinsurer Indian Foreign Total Business Business 1 GIC Re 36,233.84 14,796.29 51,030.13 (74.22) (99.35) (80.09) Branches of Foreign Reinsurers 2 Allianz Global 225.23 24.57 249.80 3 AXA France Vie 1,559.48 - 1,559.48 4 Gen Re 393.85 - 393.85 5 Hannover Re 1,246.87 1.43 1,248.30 6 Munich Re 3,761.46 61.30 3,822.75 7 RGA Life 453.36 - 453.36 8 SCOR SE 1,550.55 - 1,550.55 9 Swiss Re 2,906.97 1.93 2,908.90 10 XL SE 472.24 7.37 479.61 11 Lloyd's 15.58 - 15.58 Branches of Foreign Reinsurers 12,585.59 96.59 12,682.18 (25.78) (0.65) (19.91) Grand Total 48,819.43 14,892.88 63,712.31 (100) (100) (100) to $51,182 crore in the year 2019-20. Reinsurance the year 2019-20. Fire and Aviation segments premium placed outside India also reported an registered higher growth in reinsurance placement increase of 7.34 per cent in the year 2019-20 within India in the year 2019-20 while Marine hull against 7.45 per cent growth registered in the and Aviation segments registered higher growth in previous year. All segments reported increase in reinsurance placement outside India. reinsurance placement within and outside India in 51ANNUAL REPORT 2019-20 Table 1.42: Retention and Reinsurance Placement by General Insurers (®crore) Segment Reinsurance Reinsurance Net Total Premium Placed Premium Placed Retained Premium Within India Outside India Premium 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Fire 5,842.55 7,932.15 2,435.11 3,718.89 4,414.60 5,418.64 | 12,692.92 | 17,069.68 46.03 46.47 19.19 21.79 34.78 31.74 100 100 Marine Cargo 502.39 583.97 320.06 432.03 1,653.51 1,706.82 | 2,476.05 2,122.82 20.29 21.45 12.93 15.87 66.78 62.69 100 100 Marine Hull 434.86 341.50 328.21 388.87 377.38 183.27 | 1,140.47 913.64 38.13 37.38 28.78 42.56 33.09 20.06 100 100 Motor 7,165.00 9,463.97 689.70 215.95 | 56,636.39 | 59,551.68 | 64,491.45 | 69,231.59 11.11 13.67 1.07 0.31 87.82 86.02 100 100 Aviation 262.58 374.62 335.19 258.90 100.94 181.78 692.82 815.29 37.90 45.95 48.38 31.75 14.57 22.30 100 100 Engineering 885.58 1,055.62 547.90 582.23 1,192.24 1,195.17 | 2,625.49 2,833.02 33.73 37.26 20.87 20.55 45.41 42.19 100 100 Others 26,747.62 | 31,429.79 8,165.38 8,362.91 | 52,950.45 | 57,999.31 | 87,869.97 | 96,716.54 30.44 32.50 9.29 8.65 60.26 59.97 100 100 Total 41,840.59 51,181.61 12,821.56 13,959.78 | 1,17,129.58 | 1,26,236.67 | 1,71,971.19 | 1,90,302.59 24.33 26.89 7.45 7.34 68.11 66.33 100 100 Note: Figures in second row are percentage to total 1.5.3.14 Net retention of general insurers reduced insurers reported increase in retention in the year from 68.11 per cent in 2018-19 to 66.33 per cent in 2019-20 in Fire, motor and aviation segments, 2019-20. All segments except Aviation segment private sector insurers reported increase in reported reduction in net retention in the year 2019- retention in Marine hull, Engineering, Aviation and 20 compared to previous year. While public sector Other segments compared to the previous year. Table 1.43: Net Retention of General Insurers in India (As a Per cent of Gross Premium) Segment Public Sector Insurers Private Sector Insurers Total 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Fire 47.49 48.91 24.47 18.32 34.78 31.74 Marine Cargo 77.00 69.07 60.58 59.03 66.78 62.69 Marine Hull 38.71 23.71 2.93 3.76 33.09 20.06 Motor 90.05 90.37 86.29 83.49 87.82 86.02 Engineering 62.95 54.69 23.98 27.21 45.41 42.19 Aviation 14.96 22.29 13.02 22.34 14.57 22.30 Others 64.77 62.50 56.09 57.61 60.26 59.97 Total 71.21 69.04 65.53 64.23 68.11 66.33 52ANNUAL REPORT 2019-20 BOX ITEM 1.3 REINSURANCE GUIDELINES ISSUED BY THE AUTHORITY DURING THE YEAR 2019-20 During the year under review, the Authority amended the guidelines on IRDAI (IIO) 2017 and issued new guidelines on filing of re-insurance arrangements. IRDAI (Registration and Operations of International Financial Service Centre Insurance Offices (I1O)) Guidelines 2017-Amendments Pursuant to insertion of a new sub section (3) in section 6 of the Insurance Act 1938, the Authority vide Ref No. IRDA/RI/GDL/SEZ/211/11/2019 dated November 27, 2019 issued amendments to the Guidelines for Registration and Operations of International Financial Service Centre Insurance Offices (IIO) Guidelines 2017 dated December 21, 2017. The amendment is brought in Clause 8 (b) of IlO Guidelines 2017, according to which now the applicant which is a foreign company engaged in re-insurance business and proposes to establish a branch in an International Financial Services Centre, shall have Net Owned Funds (NOF) of not less than one thousand crores and such NOF shall be maintained by the applicant at all times during the subsistence and validity of registration. All other provisions of IRDA (IIO) Guidelines 2017 remain unaltered. Guidelines on Filing of Reinsurance Arrangements with the IRDAI In exercise of powers conferred under Section 14 of IRDA Act, 1999, the Authority has issued guidelines on January 31, 2020 to be complied by all insurers, Re-insurers, IFSC, IIOs, Exempted Insurers in addition to submissions made by them under Regulation 3 (3) (A) (b) of IRDAI (Re-insurance) Regulations, 2018. These guidelines stipulate that all re-insurance treaties for a particular financial year shall necessarily meet risk transfer requirements. Any re-insurance arrangement which does not have pure risk transfer such as Capital Gearing Treaty, Alternative Risk Transfer Solution, Financial Re-insurance, Non-Traditional Structured solution or any other term or name called needs to be informed to IRDAI on or before March 01, of the upcoming financial year in context. It also states that any entity intending to adopt such an arrangement shall require prior approval of the Authority. 53ANNUAL REPORT 2019-20 Insurance Pools covered under property insurance policies, including cover to dwellings and fixed assets in Terrorism Pool multiple locations. 1.5.3.15 The Indian Market Terrorism Risk Insurance Pool was formed with the initiative of all non-life insurance companies in India in April 2002, after terrorism cover was withdrawn by international reinsurers post 9/11 incident. The Pool has thus completed 18 years of successful operation. All Indian non-life insurance companies, Government Insurance Fund, Gujarat and GIC Re are members of the Pool. The Pool is administered by GIC Re. The Pool is applicable to insurance of terrorism risk The limit of indemnity per location has been maintained at ¥2000 crore like previous year and member share also remains same as previous year (Table 1.44). 1.5.3.16 The premium income of the Pool for the year 2019-20 was 595.31 crore as against ~531.21 crore in the year 2018-19. The claims paid by the Pool during the year 2019-20 was €1.3 crore. No major losses were reported to the Pool during 2019-20. Table 1.44: Share of Members in Indian Market Terrorism Risk Insurance Pool (FY 2019-20) S. Member Company Per risk Capacity Share No. (crore) (%) 1 General Insurance Corporation of India 333.69 16.68 2 The New India Assurance Co. Ltd. 333.69 16.68 3 United India Insurance Co. Ltd. 250.05 12.50 4 The Oriental Insurance Co. Ltd. 238.31 11.92 5 National Insurance Co. Ltd. 167.62 8.38 6 ICICI| Lombard General Insurance Co. Lid. 165.74 8.29 7 Bajaj Allianz General Insurance Co. Ltd. 106.28 5.31 8 IFFCO-Tokio General Insurance Co. Ltd. 78.64 3.93 9 Reliance General Insurance Co. Ltd. 39.72 1.99 10 Cholamandalam General Insurance Co. Ltd. 39.06 1.95 11 Tata-AlG General Insurance Co. Ltd. 31.46 1.57 12 Future Generali General Insurance Co. Ltd. 28.16 1.41 13 Royal Sundaram Alliance Insurance Co. Ltd. 27.72 1.39 14 Liberty Videocon General Insurance Co. Ltd. 20.81 1.04 15 Govt. Insurance Fund, Gujarat 20.00 1.00 16 Shriram General Insurance Co. Ltd. 20.00 1.00 17 SBI General Insurance Co. Ltd. 15.62 0.78 18 Bharti AXA General Insurance Co. Ltd. 15.11 0.76 19 HDFC Ergo General Insurance Co. Ltd. 15.00 0.75 20 Magma HDI General Insurance Co. LTd. 10.32 0.52 21 Kotak Mahindra General Insurance Co. Ltd. 10.00 0.50 22 Universal Sompo General Insurance Co. Ltd. 10.00 0.50 23 Go Digit General Insurance Co. 10.00 0.50 24 Edelwiess General Insurance Co. Ltd 10.00 0.50 25 DHFL General Insurance Co. Ltd. 2.00 0.10 26 Raheja QBE General Insurance Co. Ltd. 1.00 0.05 Total 2000 100 54ANNUAL REPORT 2019-20 Nuclear Pool an indemnity limit of ¥1500 crore, per location like previous year and member share also remains 1.5.3.17 The enactment of Civil Liability for Nuclear same as previous year (Table 1.45). The pool will Damage Act, 2010 mandates protection of provide coverage to nuclear operators in the country unknown and potentially catastrophic risk arising and also to nuclear suppliers. out of nuclear event. Generally, nuclear perils are excluded from conventional insurance covers as it 1.5.3.18 The premium income of the Pool for the requires a large insurance capacity. Therefore, to year 2019-20 was ~105.31 crore, which was protect the liability arising out of nuclear perils, ~100.16 crore in the year 2018-19. No claim has Indian Nuclear Insurance Pool (INIP) was formed been paid by the pool during the year 2019-20. in 2015. This pool is also managed by GIC Re with Table 1.45: Share of Members in Indian Nuclear Insurance Pool (FY 2019-20) S. Member Company Per risk Capacity Share No. (€crore) (%) 1 General Insurance Corporation of India 600 40.00 2 The New India Assurance Co. Ltd. 300 20.00 3 United India Insurance Co. Ltd. 200 13.33 4 The Oriental Insurance Co. Ltd. 100 6.67 5 National Insurance Co. Ltd. 100 6.67 6 ICICI] Lombard General Insurance Co. Ltd. 100 6.67 7 Reliance General Insurance Co. Ltd. 20 1.33 8 Tata AIG General Insurance Co. Ltd. 20 1.33 9 IFFCO Tokio General Insurance Co. Ltd. 20 1.33 10 Cholamandalam General Insurance Co. Ltd. 15 1.00 11 SBI General Insurance Co. Ltd. 15 1.00 12 Universal Sompo General Insurance Co. Ltd. 10 0.67 Total 1500 100 1.5.4 MONITORING INVESTMENTS OF THE reinsurers constituted 1.66 per cent as on March 31, 2020. The share of PSUs stood at 76.79 per INSURERS cent and private sector constituted 23.21 per cent 1.5.4.1 Insurers have been mandated to follow the in the same period. The details of investments are pattern of investment, as required under IRDAI provided in Table 1.46. (Investment) Regulations. Details of investments by Investments of Life Insurers Life, General, Health and Reinsurance companies as on March 31, 2020 are as under: 1.5.4.3 Funds of life insurers are split based on investments made out of traditional products and Total Investments of the Insurance Sector ULIP products. The funds of life insurers as on March 31, 2020 was ~38.90 lakh crore, of which 1.5.4.2 As on March 31, 2020, the investments made ¥35.17 lakh crore (90.41 per cent to total funds) by the Insurance industry stood at 42.53 lakh crore was from traditional products and balance of $3.73 as against £38.47 lakh crore as on March 31, 2019, lakh crore (9.59 per cent to total funds) from ULIP registering an increase of 10.54 per cent. The share products. The category-wise investments of life of Life insurers stood at 91.47 per cent, General insurers are provided in Table 1.47. Life insurance insurers including Specialized insurers and Stand- company-wise investments are provided in Alone Health Insurers (SAHI) constituted 6.87 per Statement 19. cent and Reinsurers including branches of foreign 55ANNUAL REPORT 2019-20 Table |.46: Total Investments of the Insurance Sector (As on March 31) (®crore) Sector Life Insurers General Insurers Reinsurers Total 2019 2020 2019 2020 2019 2020 2019 2020 Public 27,60,658 | 30,70,852 | 1,26,054 | 1,36,291 52,923 58,757 | 29,39,635 | 32,65,901 (9.25) (11.24) (9.91) (8.12) (10.68) (11.02) (9.30) (11.10) Private 7,72,485 | 8,19,422 | 1,28,346 | 1,55,895 7,008 11,712| 9,07,839 | 9,87,029 (16.67) (6.08) (24.63) (21.47) (103.37) (67.12) (18.12) (8.72) Total 35,33,143 | 38,90,274 | 2,54,400 | 2,92,187 59,932 70,469 | 38,47,474 | 42,52,930 (10.79) (10.11) (16.88) (14.85) (16.91) (17.58) (11.26) (10.54) Note: 1. Figures in brackets represent growth in percentage over the previous year. 2. General Insurers included Specialized Insurers and SAHI 3. Reinsurers included Branches of Foreign Reinsurers Table 1.47: Investments of Life Insurers: 1.5.4.4 Based on the method of classification of Category-wise funds, Life fund contributed ¥26.19 lakh crore (As on March 31) (€crore) S.No| Category 9019 9020 (67.33 per cent to total funds), Pension and General A. | Traditional Products Annuity & Group fund ¥8.98 lakh crore (23.08 per 1 | Central Government Securities 12,15,622 14,05,754 cent to total funds) and Unit Linked Fund (ULIP) 9 | State Government and Other 367821 9.65 248 ~3.73 lakh crore (9.59 per cent to total funds) to Approved Securities (27.79) (27.46) total investments as on March 31, 2020. During the | Housing and infrastructure ey | thea) FY 2019-20, the share of Life fund and Pension/ 4 | Approved Investments 6,61,247 7,32,023 Annuity fund to total investments have gone up from 5 | Other Investments Liat 138 145 66.44 per cent to 67.33 per cent and from 21.91 (3.98) (3.93) per cent to 23.08 per cent respectively. But the A. | Total (1+2+3+4+5) 31,21,717 | 35,17,202 share of ULIP fund has decreased from 11.65 per tur Gan (100) (100) cent in 2018-19 to 9.59 per cent in 2019-20. The 6 | Approved Investments 3,78,781 3,49,193 volume of Life, Pension/Annuity funds have (92.07) (93.60) increased by %2.72 lakh crore and 1.24 lakh crore 7 | Other Investments *r93) | igao) __-FeSpectively in FY 2019-20. The volume of ULIP B. | Total (6+7) 4,11,425 3,73,072 fund has decreased by ¥38,353 crore in FY 2019- (100) (100) 20. Grand Total 35,33,143 38,90,274 Note: Figures in brackets are percentage to total Table 1.48: Investments of Life Insurers: Fund-wise (As on March 31) (®crore) Insurer Life Fund Pension and Unit Linked Fund Total General Annuity & Group Fund 2019 2020 2019 2020 2019 2020 2019 2020 LIC 20,42,651 | 22,53,495 | 6,83,735 | 7,92,485 34,272 24,872| 27,60,658 | 30,70,852 Private 3,04,804 | 3,65,661 90,527 | 1,05,560 | 3,77,153|] 3,48,200|} 7,72,485| 8,19,422 Total 23,47,455 | 26,19,157 | 7,74,262| 8,98,045 | 4,11,425| 3,73,072| 35,33,143 | 38,90,274 (66.44) (67.33) (21.91) (23.08) (11.65) (9.59) (100.00) (100.00) Growth (%) 9.82 11.57 14.94 15.99 8.86 -9.32 10.79 10.11 Note: Figures in brackets are percentage of respective funds to the total funds. 56ANNUAL REPORT 2019-20 Investments of General Insurers and Reinsurers 1.5.4.6 As on March 31, 2020, General insurers and Reinsurers have invested ¥1.56 lakh crore (43.10 1.5.4.5 Share of investments by General Insurers per cent) majorly in Central, State Government and and Reinsurers stood at 8.53 per cent in total other approved securities and ¥1.03 lakh crore investments made by the insurance sector. The total (28.27 per cent) in approved Investments. The amount of investments made by the General investments made category wise by General Insurers and Reinsurers was 3.63 lakh crore as insurers and Reinsurers are shown in Table 1.49. on March 31, 2020 as against £3.14 lakh crore of General Insurance and Reinsurance company-wise the corresponding period of the previous year, investments are provided in Statement 20. registering an increase of 15.37 per cent. Table 1.49: Investments of General Insurers and Reinsurers: Category-wise (As on March 31) (¥ crore) S. | Category General Insurers Reinsurers Total No. 2019 2020 2019 2020 2019 2020 1. | Central Government Securities 61,546 69,750 20,210 24,449 81,755 94,199 (24.19) (23.87) (33.72 (34.69) (26.01) (25.97) 2. | State Government and 40,455 50,314 8,493 11,791 48,948 62,105 Other Approved Securities (15.90) (17.22) (14.17 (16.73) (15.57) (17.12) 3. | Housing and Loans to State 26,161 27,791 5,609 5,384 31,770 33,176 Government for Housing & FFE (10.28) (9.51) (9.36 (7.64) (10.11) (9.15) 4. | Infrastructure Investments 44,143 48,203 5,927 6,728 50,070 54,931 (17.35) (16.50) (9.89 (9.55) (15.93) (15.15) 5. | Approved Investments 72,443 85,086 17,719 17,451 90,162 1,02,536 (28.48) (29.12) (29.57 (24.76) (28.68) (28.27) 6. | Other Investments 9,652 11,043 1,975 4,666 11,626 15,709 (3.79) (3.78) (3.29 (6.62) (3.7) (4.33) Total 2,54,400 | 2,92,187 59,932 70,469 | 3,14,331 | 3,62,656 (100.00) (100.00) (100.00) (100.00) (100.00) (100.00) Note: 1 Figures in brackets are percentage to total 2. General Insurers included Specialized Insurers and SAHI insurers 3. Reinsurers included branches ofForeign Insurers 4. FFE: Fire Fighting Equipment 1.5.5 HEALTH INSURANCE four public sector general insurers continued to hold Premium, Policies and Lives Covered a larger market share with 49 per cent during the year 2019-20. However, there was a reduction in A. Health Insurance Business of General and the market share of public sector insurers from 52 Health Insurers per cent in 2018-19. On the other hand, the share of stand-alone health insurers has increased from 1.5.5.1 During the year 2019-20, General and Health 24 per cent in the year 2018-19 to 27 per cent in Insurance companies collected ¥50,758 crore as the year 2019-20 and the share of private sector Health Insurance premium (excluding Personal general insurers in health insurance premium has Accident and Travel Insurance premium) registering remained at 24 per cent in 2018-19 and 2019-20. a growth of 13 per cent over the previous year. The 57ANNUAL REPORT 2019-20 Table 1.50: Health Insurance Premium Underwritten by General and Health Insurers Insurer Premium (<crore) Market Share (%) 2018-19 2019-20 2018-19 2019-20 Public Sector Insurers 23,536.26 24,631.85 52.45 48.53 (9.42) (4.65) Private Sector Insurers 10,655.09 12,390.72 23.75 24.41 (38.57) (16.29) Standalone Health Insurers 10,681.41 13,735.50 23.80 27.06 (36.42) (28.59) Total 44,872.76 50,758.07 100 100 (21.18) (13.12) Note: 1. Figures in bracket indicates growth (in per cent) over previous year. 2 __‘ The data does not include the detail of health insurance business carried-out in foreign countries. 3. Premium is excluding of Personal Accident and Travel Insurance Business Health Insurance Business of General and Chart I.19: Trend in Health Insurance Health Insurers: Class of Business-wise Premium (Exl. PA & Travel Insurance) 1.5.5.2 Health insurance business is classified into Premium in & Crore 50,758 Government Sponsored Health Insurance, Group Health Insurance (Other than Government 30,392 Sponsored) and Individual Health Insurance. In 24,448 23,536 24,632 |9,297 21,509 terms of amount of premium collected, the share 15,591 40.655 42,301 of Group Business was the highest (51 per cent), 4,911 5,632 ea a 10,681 13,736 followed by individual business (39 per cent) and 3,946 £5 8 =} 7831 Government Business (10 per cent). The premium 2015-16 2016-17 2017-18 2018-19 2019-20 from health insurance business has more than —®— Public Sector =-®=Private Sector SAHI Insurers = Industy Total doubled during the last five-year period. Table 1.51: Health Insurance Business of General and Health Insurers: Class of Business-wise Class of Item No. of Policies No. of Lives Gross Premium Business (Lakhs) Covered (lakhs) (¥crore) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Government No. / Premium 0.003 0.002 3,571.17 3,619.71 5,672.10 4,920.62 Business Growth (%) -3.04 -4.71 -0.60 1.36 42.47 -13.25 Share (%) 0.001 0.001 75.65 72.58 12.64 9.69 Group Business} No. / Premium 10.90 7.61 728.54 935.17 21,676.01 25,880.83 (Excl. Govt. Growth (%) 68.78 -30.20 -18.55 28.36 22.08 19.40 Business) Share (%) 5.27 4.24 15.43 18.75 48.31 50.99 Individual No. / Premium 195.91 171.72 420.64 432.25 17,524.64 19,956.63 Business Growth (%) 39.11 -12.35 26.41 2.76 14.61 13.88 Share (%) 94.73 95.76 8.91 8.67 39.05 39.32 Total No. / Premium 206.82 179.33 4,720.35 4,987.13 | 44,872.76 | 50,758.07 Growth (%) 40.41 -13.29 -2.06 5.65 21.18 13.12 Share (%) 100 100 100 100 100 100 Note: 1. The data does not include the detail of health insurance business carried-out in foreign countries. 2. Premium is excluding of Personal Accident and Travel Insurance Business 58ANNUAL REPORT 2019-20 Chart |.21: Share of various Classes in Lives Chart 1.20: Share of various Classes of Health Covered under Health Insurance Business Insurance Business in Total Premium 8% 7% 9% 9% a a oe oe 42% 41% 39% LLL 2015-16 1016-17 2017-18 2018-19 2019-20 2015-16 1016-17 2017-18 2018-19 2019-20 TM Govt. Business Group Business @ Individual Business TM Govt. Business Group Business @ Individual Business 1.5.5.3 During 2019-20, the General and Health Insurance companies have covered 49.87 crore Chart 1.22: lives under 1.79 crore health insurance policies Share of States in (excl. policies issued under PA and Travel Health Insurance Premium (2019-20) Insurance). In terms of number of lives covered, 72 per cent of the lives were covered under government sponsored health insurance schemes, 19 per cent of the lives were covered under group Maharasthra business and the remaining 9 per cent of the lives Rest 29% ae were covered under individual policies issued by general and health insurers. 36% Health Insurance Business of General and | Tamil Health Insurers: State-wise 1.5.5.4 While five states namely Maharashtra, Tamil Nadu, Karnataka, Delhi UT and Gujarat contributed Nadu 64 per cent of total health insurance premium Gujarat - 11% 6% Delhi - Kamataka (excluding Personal Accident and Travel Insurance 8% 10% Business), the rest of the States/UTs have contributed 36 per cent of the total Health insurance premium. The state of Maharashtra alone contributed ¥14,781 crore (29 per cent) of total health insurance premium. continued to hold a larger market share with 65 per cent during the year 2019-20 (59 per cent in B. Health Insurance Business of Life Insurers 2018-19). On the other hand, the share of LIC has 1.5.5.5 During the year 2019-20, Life Insurance decreased from 41 per cent in the year 2018-19 to companies collected ¥1,219 crore as Health 35 per cent in the year 2019-20 with a reduction in Insurance premium registering a growth of 15 per premium growth in 2019-20 (-2 per cent). cent over the previous year. The private life insurers 59ANNUAL REPORT 2019-20 Table 1.52: Health Insurance Premium Underwritten by Life Insurers Insurer Premium (®crore) Market Share (%) 2018-19 2019-20 2018-19 2019-20 LIC 435.50 426.33 41.13 34.96 (12.51) (-2.11) Private Sector 623.30 793.14 58.87 65.04 (-19.74) (27.25) Total 1,058.80 1,219.47 100 100 (-9.01) (15.17) Health Insurance Business of Life Insurers: contributed 73 per cent (%642 crore) of total Class of Business-wise premium, New Business contributed the remaining 27 per cent (%241 crore). i. Health Insurance Products Marketed by Life Insurers 1.5.5.7 During the year 2019-20, Life Insurers have issued 4.40 lakh new policies covering 6.49 lakh 1.5.5.6 During the year 2019-20, Life Insurers have number of lives, while they renewed 8.20 lakh procured a total premium of €884 crore from various number of policies covering 11.98 lakh number of health insurance products. While Renewal premium lives (Statement 22). Table 1.53: Segment-wise Health Insurance Premium Underwritten by Life Insurers (€crore) Class of Business LIC Private Total 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Health Products New Business 112.60 104.74 170.13 136.36 282.73 241.09 Renewal Business 312.61 309.33 231.70 333.17 544.31 642.50 Product Total 425.22 414.07 401.82 469.52 827.04 883.59 Health Riders New Business 1.00 1.11 124.32 169.79 125.32 170.90 Renewal Business 9.28 11.14 97.16 153.83 106.44 164.97 Rider Total 10.28 12.25 221.48 323.62 231.76 335.87 Grand Total 435.50 426.33 623.30 793.14 1,058.80 1,219.47 60ANNUAL REPORT 2019-20 ii. Health Insurance Riders attached to Life 1.5.5.11 There is an improvement in Incurred Claims Insurance Products Ratio (ICR) of health business (excluding Personal Accident and Travel Insurance Business) from 91 1.5.5.8 Riders which are attached to the base per cent in the year 2018-19 to 88 per cent in the products are offered as a value addition to year 2019-20. There is also an improvement in ICR policyholders. Premium of €336 crore was procured of Group businesses from 105 per cent in 2018-19 through health insurance riders attached to life insurance policies. Out of the total premium from to 99 per cent in 2019-20. these riders, Renewals accounted for 49 per cent (€ 165 crore) while the rest 51 per cent (¥ 171 crore) 1.5.5.12 In terms of sector wise ICR, there is an was contributed by New Business. improvement in claim ratio of public sector and private sector. The ICR of public sector insurers 1.5.5.9 During the year 2019-20, 4.31 lakh health improved from 105 per cent in 2018-19 to 102 per insurance riders were issued along with new life cent in 2019-20 and for private sector insurers insurance products covering 31.46 lakh lives. During improved from 84 per cent in 2018-19 to 82 per the same period, 13.98 lakh riders attached to life cent in 2019-20. Whereas ICR for standalone health insurance products were renewed which covered insurers descended to 66 per cent in 2019-20 from 21.65 lakh number of lives (Statement 22). 63 per cent in 2018-19. Claims under Health Insurance Business 1.5.5.13 During 2019-20, General and Health A. Claims under Health Insurance Business of Insurers have settled 1.67 crore health insurance General and Health Insurers claims and paid 40,026 crore towards settlement of health insurance claims. The average amount 1.5.5.10 The net incurred claims of the health insurance business of general and health insurers paid per claim was ~23,866. stood at €34,058 crore in 2019-20 as against ¥30,027 crore in 2018-19. The incurred claims 1.5.5.14 In terms of number of claims settled, 70 exhibited an increase of 13.42 per cent during 2019- per cent of the claims were settled through TPAs 20. The PSUs, private sector general insurers, and and the balance 30 per cent of the claims were standalone health insurers reported increase of settled through in-house mechanism (Statement 6.66 per cent, 17.64 per cent and 36.14 per cent 23). respectively. 1.5.5.15 In terms of mode of settlement of claims, Table 1.54: Net Incurred Claims under Health 56 per cent of total number of claims paid were Insurance Business of General and Health Insurers settled through cashless mode and another 40 per (®crore) cent of the claims were settled through Insurer 2018-19 2019-20 reimbursement mode. Insurers have settled 4 per Public Sector Insurers 19,275.79 20,559.99 cent of their claims amount through “both cashless (1.96) (6.66) and reimbursement mode”. Private Sector Insurers 6,158.44 7,244.95 (51.68) (17.64) 1.5.5.16 During 2019-20, insurers have settled 84 Stand-alone Health Insurers} 4,593.03 6,252.98 per cent of total number of claims registered in their (39.98) (36.14) books and have repudiated 8 per cent of total Total 30,027.26 34,057.92 number of claims registered. (14.40) (13.42) Note: 1. Figures in bracket indicate growth (in per cent) over the previous year. 2. It is excluding of Personal Accident and Travel Insurance Business. 61 The balance 8 per cent of the claims registered were pending for settlement as on March 31, 2020.ANNUAL REPORT 2019-20 Table 1.55: Incurred Claims Ratio under Health Insurance Business of General and Health Insurers (in per cent) Insurer Govt. Business Group Business |Individual Business Total 2018-19 | 2019-20 | 2018-19 | 2019-20; 2018-19 | 2019-20 | 2018-19 | 2019-20 Public Sector Insurers 86.27 99.45 114.78 106.18 90.35 91.73 104.99 101.54 Private Sector Insurers 92.62 96.74 91.34 87.19 65.99 66.53 84.01 82.19 Stand-alone Health Insurers 182.21 78.40 78.48 85.82 56.55 59.18 62.73 66.16 Total 90.18 97.22 104.98 98.84 72.13 72.86 90.96 88.43 Note: It is excluding of Personal Accident and Travel Insurance Business Chart 1.23: Trend in Incurred Claims Ratio of Health Insurance Business (Excl. PA & Travel Insurance Business) ee125% Nl ; 0 105% 109% 107% ae 99% Boom 90% 77% ——~75%- 71% 94 /2% ye’ 2015-16 2016-17 2017-18 2018-19 2019-20 —TM Govt. Business Group Business —»— Individual Business Table 1.56: Claims under Health Insurance Business of General and Health Insurers (Excl. PA & Travel Insurance) (Numbers in Lakhs and Amount in @crore) Particulars Only Cashless Only Both Cashless Benefit Based Total Reimbursement and Reimbursement No. Amount No. Amount No. | Amount No. |Amount No. Amount Claims o/s at the 11.24 1,871.81 3.24 1,345.02 0.65 | 283.89 0.06 | 130.09 15.19 | 3,630.81 beginning of the period | 74% 52% 21% 37% 4% 8% | 0.4% 4% 100% 100% New claims registered |101.23 25,337.43 | 75.21 16,866.80 6.71 | 3,153.88 0.59 | 425.06 | 183.75 | 45,783.18 during the period 55% 55% 41% 37% A% 7% | 0.32% | 0.93% 100% 100% Claims paid during 93.24 22,501.55 | 67.55 14,314.30 6.46 | 2,977.91 0.46 | 231.82 | 167.71 | 40,025.59 the period 56% 56% 40% 36% 4% 7% | 0.4% 1% 100% 100% Claims repudiated 6.85 2,807.84 7.86 2,384.99 0.33 134.11 0.12 | 142.93 15.17 | 5,469.87 during the period 45% 51% 52% 44% 2% 2% | 0.5% 3% 100% 100% Claims o/s at the end 12.37 2,340.21 3.04 1,380.10 0.58 | 325.74 0.08 | 175.75 16.06 | 4,221.79 of the year 77% 55% 19% 33% 4% 8% | 0.2% 4% 100% 100% 62ANNUAL REPORT 2019-20 1.5.5.17 Aging of claims paid under Health registered by life insurers under health insurance Insurance business of general and health insurers products, insurers have paid 81 per cent of claims is provided in Statement 24. while 17 per cent of number of claims were repudiated or rejected. B. Claims under Health Insurance Business of Life Insurers 1.5.5.19 During the year 2019-20, claim amounting to ¥58 crore was paid by the life insurers towards 1.5.5.18 During the year 2019-20, life insurers have settlement of 24,070 number of rider claims. Out of paid 221 crore as claims towards settlement of the total number of claims registered under rider 41,426 number of claims under health insurance claims, 98 per cent of them were paid while two products. Out of the total number of claims per cent were repudiated or rejected. Table 1.57: Claims under Health Insurance Business of Life Insurers (Amount in €crore) Class of Business Claims O/S at | ClaimsReported | Claims Paid Claims Repudiated | Claims O/S at the start of year | duringtheYear | during the period [Rejected the end of year No. |Amount} No. |Amount;} No. |Amount} No. | Amount] No. |Amount Health Insurance Products Government Business - - - - - - - - - - Group Business 1 - 1,185 | 6.10 | 1,106 | 1.90 59 3.80 21 0.50 Individual Business 531 11.20 | 49,622) 309.40 | 40,320] 218.60 | 8,811 | 77.50 | 719 | 20.60 Total 532 | 11.20 | 50,807) 315.50 | 41,426} 220.50 | 8,870 | 81.30 | 740 | 21.10 Health Insurance Riders Government Business - - - - - - - - - - Group Business - - 359 | 37.10 | 211 19.80 144 15.50 4 1.90 Individual Business 57 0.40 | 24,180] 53.70 | 23,859) 38.30 | 279 | 12.70 55 3.00 Total 57 0.40 | 24,539] 90.80 | 24,070) 58.10 | 423 | 28.20 59 4.90 Personal Accident Insurance 1.5.5.21 During 2019-20, the gross premium income from Personal Accident insurance business was 1.5.5.20 During 2019-20, the insurance industry has 5,205 crore. While private sector general insurers covered a total of 156.33 crore number of lives have contributed 63 per cent of total premium, under Personal Accident insurance reporting an public sector general insurers contributed 25 per increase of 29 per cent over previous year. It cent of premium and the rest 12 per cent was includes 93.61 crore number of lives covered under contributed by the stand-alone health insurers. The Government Sponsored Schemes namely Pradhan ICR for this line of business was 72 per cent for the Mantri Suraksha Bima Yojana (PMSBY), Pradhan year 2019-20. Mantri Jan Dhan Yojana (PMJDY) and IRCTC Travel Insurance for e-ticket passengers. 63ANNUAL REPORT 2019-20 Table 1.58: Business under Personal Accident Insurance No. of Lives Gross Premium Incurred Claim Insurer (lakh) (®crore) Ratio (%) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Public Sector General Insurers 6,990 7,589 1,688.28 1,305.67 119.80 153.38 (0.10) (8.57) (-4.34) (-22.66) Private Sector General insurers 4,944 7,859 2,959.70 3,282.36 46.36 40.70 (7.04) (58.96) (22.08) (10.90) Stand-alone Health Insurers 141 184 561.19 617.15 26.44 26.38 (69.88) (30.50) (41.98) (9.97) Total 12,075 15,633 5,209.16 5,205.18 71.89 71.75 (3.34) (29.47) (13.63) (-0.08) Note: 1. Figures in bracket are growth in per cent over previous year 2. The data is inclusive of number of lives covered under IRCTC, PMSBY & PMJDY businesses. 3. The data does not include the details of PA business carried-out in foreign countries. 4. It is to be noted that under IRCTC Scheme, PA cover is offered to railway passengers only for a specified journey under- taken by the passenger and one person may undertake multiple journeys during the reported period. In respect of lives covered in any of PA policy/schemes, one person may have been covered multiple times. Travel Insurance 1.5.5.23 In this line of business, private general insurers are the major players with a market share i. Overseas Travel Insurance of 80 per cent in gross premium. Public sector general insurers and stand-alone health insurers 1.5.5.22 During 2019-20, 57.58 lakh lives were had a share of 4 per cent and 16 per cent covered under 19.38 lakh overseas travel insurance respectively. The top three insurers namely Tata AIG policies. The gross premium income from Overseas (24 per cent), ICIC] Lombard (15 per cent) and Bajaj Travel Insurance business for the year 2019-20 was Allianz (15 per cent) contributed 48 per cent of total ¥758 crore. The Incurred Claims Ratio (ICR) for this premium. line of business was 48 per cent for the year 2019- 20. Table 1.59: Business under Overseas Travel Insurance No. of Lives Gross Premium Incurred Claim Insurer (lakh) (€crore) Ratio (%) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Public Sector General Insurers 1.09 0.97 30.63 28.63 121.53 45.68 (-2.79) (-11.62) (-1.51) (-6.55) Private Sector General insurers 43.55 50.74 615.46 609.02 52.92 49.51 (31.63) (16.50) (17.75) (-1.05) Stand-alone Health Insurers 5.89 5.88 111.39 119.92 36.50 42.78 (26.97) (-0.23) (25.15) (7.66) Total 50.54 57.58 757.49 757.57 53.88 48.46 (30.08) (13.94) (17.85) (0.01) Note: 1.Figures in bracket are growth in per cent over previous year. 2.The data does not include the details of overseas travel insurance business carried-out in foreign countries. 64ANNUAL REPORT 2019-20 ii. Domestic Travel Insurance the previous year’s gross premium of ~116 crore. During 2019-20, the general and health insurers 1.5.5.24 The gross premium income from domestic have covered 41.30 crore lives under 72.20 lakh travel insurance business was ~188 crore during policies. The ICR for this line of business was 17 2019-20, registering a growth of 62 per cent over per cent for the year 2019-20. Table 1.60: Business under Domestic Travel Insurance Insurer No. of Lives Gross Premium Incurred Claim (lakh) (€crore) Ratio (%) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Public Sector - - - - - - General Insurers Private Sector 2,587.37 | 4129.90 116.19 187.57 14.11 16.62 General insurers (2150.73) (59.62) (89.05) (61.44) Stand-alone 0.12 0.27 0.05 0.33 0.00 0.00 Health Insurers (-10.77) | (123.29) (-75.52) (521.61) Total 2,587.49 | 4,130.16 116.24 187.89 14.09 16.58 (2148.21) (59.62) (88.48) (61.64) Note: Figures in bracket are growth in per cent over previous year. Health Insurance Business Underwritten PA and Travel Insurance Businesses) and have Outside India covered a total number of 17.84 lakh lives. Amongst these three insurers, New India Assurance alone 1.5.5.25 Only three public sector general insurers contributed 69 per cent of total health insurance namely New India, National Insurance and Oriental —_ premium from foreign countries covering 96 per cent Insurance did health insurance business in foreign —_of total number of lives covered in foreign countries. countries. During the year 2019-20, these three — The ICR of this line of business carried out outside insurers have procured a total of €254 crore as India was 95 per cent during 2019-20. gross premium from health insurance business (incl. Table 1.61: Health Insurance Business Underwritten Outside India Insurer No. of Policies No. of Lives Gross Premium Incurred Claim Issued Covered ('000) (€crore) Ratio (%) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 National 64 77 19 38 2.73 2.87 94 131.47 (10.34) (20.31) (-34.48) | (100.00) (-3.87) (5.13) New India 13,015 10,666 3,909 1,707 166.63 190.63 102 85.66 (-10.41) (-18.05) | (254.08) (-56.33) (-0.94) (14.40) Oriental 3,701 970 116 40 36.44 83.97 105 116.35 (21.78) (-73.79) (-4.13) (-65.52) (24.67) | (130.43) Total 16,780 11,713 4,045 1,784 205.8 277.47 102 94.73 (-4.79) (-30.20) | (222.57) (-55.90) (2.76) (34.83) Note: The data is inclusive of businesses from Health, PA & Travel Insurance businesses. 65ANNUAL REPORT 2019-20 BOX ITEM I.4 Standard Individual Health Insurance Product: Arogya Sanjeevani Policy Health insurance market is having a number of individual health insurance products with unique features and the insuring public may find it a challenge to choose an appropriate product. In order to address this and with the following objectives, the Authority has mandated all general and health insurers to offer the standard individual health insurance product: ° Insurance policy to take care of basic health needs of insuring public ° To have a standard product with common policy wordings across the industry ° To facilitate seamless portability among insurers The guidelines on Standard Individual Health Insurance Product are published on the website of Authority on January 02, 2020. The standard product shall have the mandatory covers as specified in these Guidelines which shall be uniform across the market. Insurance Coverage is available in ArogyaSanjeevani Policy for the following: i. Hospitalization Expenses li. Expenses incurred on treatment of Cataract iii. | Dental treatment and Plastic surgery necessitated due to disease or injury iv. _ All the day care treatments V. AYUSH Treatment vi. | Pre-Hospitalization medical expenses vii. |Post-Hospitalization medical expenses No plan variants or add-ons are allowed in this product. The terms and conditions of the policy as well as the customer information sheet to be issued by the insurers were standardized. All the general and health insurers were directed to offerArogyaSanjeevani Policy from April 01, 2020 and 30 General and Health Insurers launched this product. Since features of ArogyaSanjeevani Policy are common across the industry and as the terms and conditions of the policy are already specified by the Authority, with the objective of reducing the operating costs and to pass on this benefit of reduced operational cost to the policyholders by way of affordable premiums, insurers are allowed to issue the policy contract of ArogyaSanjeevani Policy in electronic / digital format. Vide public notice dated November 27,2019 suggestions were invited for a name to the “Standard Individual Health Insurance Product”. On considering the suggestions received, the product was named “ArogyaSanjeevani Policy”. Public who suggested the name “Sanjeevani” were awarded Cash prize along with certificate of appreciation by Chairman, IRDAI. 66ANNUAL REPORT 2019-20 BOX ITEM 1.5 COVID STANDARD HEALTH INSURANCE POLICIES In view of the global pandemic COVID 19, in order to address financial protection needs relating to the costs of treatment of COVID 19, the Authority has designed the following two COVID specific products with common benefits and policy wordings across the industry. Individual COVID Standard Health Policy called Corona Kavach Policy — This is an indemnity based health policy. Individual COVID Standard benefit based Health Insurance policy called Corona Rakshak Policy. The features of these products are as follows: CORONA KAVACH POLICY All General and Health Insurers’ transacting Health Insurance business were mandated to offer this product on or before July 10, 2020 and 30 general and standalone health insurers have launched the product on July 10, 2020. The product has one base cover on indemnity basis- Covid Hospitalization cover and One Optional cover on benefit basis- Hospital Daily Cash. Sum insured options range from ¥50,000 to ¥5,00,000 (in the multiples of €50,000). The policy covers medical expenses of hospitalization on diagnosis of Covid along with pre-hospitalization (15 days) and post-hospitalization expenses (30 days). The policy also covers cost of treatment incurred by the insured person on availing treatment at home for Covidon positive diagnosis up to 14 days per incident, which in the normal course would require care and treatment at a hospital but is actually taken while confined at home. Vi. Policy period shall be offered for any one of three policy durations viz. 3 7% months, 6 % months and 9 ’2 months including waiting period of 15 days. Vii. This policy can be availed by persons between the age of 18 years up to minimum 65 years. Policy can be availed for self, spouse, parents, parents-in-law and dependent children (up to 25 years of age). viii. Lifelong renewability, migration and portability are not applicable to this product. ix. A special feature is 5 per cent discount in premium for the health workers availing this insurance. CORONA RAKSHAK POLICY All Insurers (General, Health and Life) transacting Health Insurance business were encouraged to offer this product preferably by July 10,2020. The Corona Rakshak policy shall be offered for any one of three policy durations viz. 3 “2 months, 6 % months and 9 % months including waiting period of 15 days. Lump sum benefit equal to 100 per cent of the sum insured shall be payable on positive diagnosis of COVID, requiring hospitalization for a minimum continuous period of 72 hours. This policy can be availed by persons between the age of 18 years up to minimum 65 years. Sum insured range from ¥50,000 to ¥2,50,000 (in the multiples of 50,000). Lifelong renewability, migration and portability are not applicable to this product. 67ANNUAL REPORT 2019-20 1.5.6. SPECIFIED PERCENTAGE OF BUSINESS Fulfilment of Obligations by Insurers during TO BE DONE IN RURAL AND SOCIAL SECTORS 2019-20 Regulation on Obligations of Insurers to Rural i. Life Insurers and Social Sectors 1.5.6.3 During 2019-20, 22 private sector life insurance companies had fulfilled their rural sector 1.5.6.1 The IRDAI (Obligations of Insurers to Rural obligations. The number of policies underwritten by and Social Sectors) Regulations, 2015 stipulated them in the rural sector as a percentage of the total targets to be fulfilled by insurers on an annual basis. policies underwritten in the year 2019-20 was as In terms of these regulations, Insurers are required per the obligations applicable to them. The lone to cover year wise prescribed targets under public sector insurer, Life Insurance Corporation of India was also compliant with its obligations in the i. Social sector in terms of percentage of lives rural sector for 2019-20. out of total business; and 1.5.6.4 The life insurers underwrote 64.96 lakh ii. Rural sector for life insurers in terms of policies in the rural sector, viz., 22.49 per cent of percentage of number of policies to be the new individual policies (288.85 lakh total underwritten from rural areas whereas for policies) underwritten by them in 2019-20. LIC general and standalone health insurers a underwrote 21.37 per cent of the new policies and percentage of total gross premium income private insurers underwrote 26.02 per cent of their written. new individual policies in the rural sector. 1.5.6.2 The regulations require insurers to 1.5.6.5 Twenty-two private life insurers and public sector LIC of India have fulfilled their social sector underwrite business in these segments based on obligations during 2019-20. The number of lives the year of commencement of their operations and covered by them under the Social Sector were the applicable targets are linked to the year of above the stipulations prescribed in the IRDA operations of each insurer. For meeting these (Obligations of Insurers to Rural or Social Sectors) obligations, the regulations further provide that, if Regulations 2015. an insurance company commences operations in the second half of the financial year and is in 1.5.6.6 M/s Sahara India Life Insurance Co. Ltd. was operations for less than six months as at March 31 directed not to underwrite any kind of new business of the relevant financial year from June 24, 2017 vide the IRDAI Order reference IRDAI/F&A/OR/FA/148/06/2017 under section 52 i. no rural or social sector obligations shall be B (2) of the Insurance Act, 1938. Hence, Sahara applicable for the said period; and India Life is not considered for Rural and Social Sector Obligations. ii. the annual obligations as indicated in the ii. General Insurers Regulations shall be reckoned from the next financial year which shall be considered as the 1.5.6.7 During 2019-20, all the public and private first year of operations for the purpose of sector general insurance companies had fulfilled compliance. their rural sector obligations. General insurers underwrote a premium of €31,368 crores in the rural In cases where an insurance company commences sector in the year 2019-20. Public sector and private operations in the first half of the financial year, the insurers underwrote 35.33 per cent and 64.67 per applicable obligations for the first year shall be 50 cent respectively of total gross premium procured per cent of the obligations for rural areas and 2500 in the rural sector. lives for social sector. 68ANNUAL REPORT 2019-20 1.5.6.8 All the 21 private general insurers and four public sector insurers have fulfilled their social sector obligations during 2019-20. The number of lives covered by them under the social sector were above the stipulations prescribed in the IRDA (Obligations of Insurers to Rural or Social Sectors) Regulations 2015. iii. Stand-alone Health Insurers 1.5.6.9 During the FY 2019-20, the six Stand-alone Health Insurers doing business in India have fulfilled their rural and social sector obligations as stipulated under the Regulations. The six SAHI insurers procured €1,746.52 crore premium in rural sector constituting 12.07 per cent of Gross Premium procured by them in the year 2019-20 (= 14,466.91 crore). 1.5.7 ACCOUNTS AND ACTUARIAL STANDARDS Accounts 1.5.7.1 The financial statements of insurers are prepared in the form and manner prescribed under the IRDA (Preparation of Financial Statements and Auditors’ Report of Insurance Companies) Regulations, 2002, amended from time to time and also by various circulars and guidelines issued from time to time. Books of accounts are maintained in order Appointed Actuary System 1.5.7.2 The Appointed Actuary system is in place for more than a decade in Indian Insurance Industry. IRDA (Appointed Actuary) Regulations, 2000 read along with the amendments from time to time regulate Appointed Actuary system. As per the Regulations, every Insurer is required to appoint an actuary known as Appointed Actuary. 1.5.7.3 The Appointed Actuary is responsible for rendering actuarial advice to the management of the insurer, in particular in the areas of product design and pricing. Insurance contract wording, investments and reinsurance; ensuring solvency of the company and complying with the Authority’s directions from time to time. 1.5.7.4 The Appointed Actuary has access to all the information or documents in possession or under control of the insurer if such access is necessary for the proper and effective performance of the functions and duties of the Appointed Actuary. 1.5.8 DIRECTIONS, ORDERS AND REGULAT- IONS GIVEN BY THE AUTHORITY 1.5.8.1 The Authority issued a number of directions, orders and circulars during 2019-20. The list of all such directions, orders and circulars which were to present various line items as required under issued from April 01, 2019 to March 31, 2020 are these Regulations. placed at Annexure 3. In addition, the list of all BOX ITEM I.6 MISUSE OF TOTAL LOSS ACCIDENT VEHICLE DOCUMENTS OVER STOLEN VEHICLES It had come to the notice of Authority that in case of Total Loss (TL) of the vehicle, salvage of the vehicle was being sold to scrap dealers without cancelling Certificate of Registration (RC) of the vehicle. Further, the Law Enforcement Authorities have also informed that documents pertaining to such vehicles were being misused for giving new identity to the stolen vehicles by forging engine number and chassis number of destroyed vehicles under TL claims. Hence, all insurers were advised vide circular dated July 25, 2019 to ensure cancellation of Certificate of Registration (RC) of the vehicle in case of total loss claim settlement.ANNUAL REPORT 2019-20 regulations notified by the Authority till March 31, Cash Acceptance Threshold 2020 are placed at Annexure 4. 1.5.10.3 The insurance sector is very similar to the 1.5.9 POWERS AND FUNCTIONS DELEGATED banking sector in that both are vehicles and BY THE AUTHORITY instrumentalities for encouraging savings amongst the people in the country. The insurance laws in 1.5.9.1 During the year 2019-20, no powers and the country also mandate that a certain proportion functions have been delegated by the Authority to of every company’s business must emanate from the Chairman, Whole time Members and other the rural sector. Given the vast number of villages Senior Officers of the Authority under the in India, compared to which the spread of banks is Regulations/Guidelines. limited, to remove the hindrances posed by the 1.5.10 OTHER POLICIES AND PROGRAMMES restrictions on acceptance of cash, the IRDAI had HAVING BEARING ON THE WORKING OF THE aligned the stipulation with that prevalent in the INSURANCE MARKET banking sector. This was also aimed at encouraging insurance companies to tap rural business A. Anti-Money Laundering/Countering the effectively, consequently improving on insurance Financing of Terrorism (AML/CFT) Programme penetration and density. AML/CFT Guidelines 1.5.10.4 The requirement was also in line with the CBDT notification S.O. 1214 (E) dated May 26, 2011 1.5.10.1 Empowered by the Prevention of Money amending Rule 114B of the Income-tax Rules, Laundering Act (PMLA) and the rules framed there 1962, inserting clause (q) which requires every under, the AML/CFT guidelines (the guidelines) to person to quote his Permanent Account Number the insurance sector were first issued in March (PAN) in all documents pertaining to the 2006. Since then the insurance sector has been transactions where there is a payment of an amount working towards an effective AML/CFT regime in aggregating to fifty thousand rupees or more in a India. The guidelines emphasize the importance of year as life insurance premium to an insurer as the customer due diligence processes, reporting defined in clause (9) of section 2 of the Insurance obligations and record keeping requirements as Act, 1938 (4 of 1938). required under the PMLA. 1.5.10.5 In order to have tighter controls as regards 1.5.10.2 Insurers have laid down systems and ‘acceptance of premium in cash’, the IRDAI has processes towards implementation of various mandated stringent controls like the requirement requirements under the broad oversight of their of verification of the PAN number so obtained from board through the audit committee. There is a the customer. Insurers are also required to lay down regular review of the effectiveness of the systems proper mechanisms to check any kind of attempts through the insurer’s internal audit/inspection to avoid disclosure of PAN details. In case of departments. Compliance with the guidelines is also monitored by IRDAI through both on-site and off- possible attempts to circumvent the requirements, insurers are directed to report the same as site processes. suspicious activity to Financial Intelligence Unit- India (FIU-IND). 70ANNUAL REPORT 2019-20 AML/CFT Guidelines Applicable to General 1.5.10.9 In addition, IRDAI is also actively Insurance Companies associated with the Eurasian Group on Combating Money Laundering and Financing of Terrorism 1.5.10.6 Considering the fact that AML/CFT (EAG), a FATF style regional body. requirements applicable to general insurance companies differ from those applicable to life 1.5.10.10 IRDAI has initiated regular interaction with insurance companies, the guidelines have been the Financial Intelligence Unit-India (FIU-IND) and modified to meet the nuances of typical actively took part in the working group constituted characteristics of the general insurance business. with industry representatives on finalization of report Various related aspects were widely deliberated on the ‘Red Flag Indicators for Insurance Sector’. with all the general insurance companies through IRDAI is also part of the Department of Financial the General Insurance Council. A consolidated Services initiative of building Central KYC Registry. circular on various stipulations/requirements of AML/CFT framework, as applicable to general 1.5.10.11 IRDAI and FIU-IND signed a insurance companies, was issued in February 2013. Memorandum of Understanding (MoU) on Mutual Cooperation on January 29, 2014 as part of Through this circular, insurers have been advised continued coordinated efforts in effective to apply the AML/CFT requirements based on their risk assessment of each of the product's profile. implementation of requirements of the Prevention of Money Laundering Act and the rules framed there The earlier exemption given to standalone medical and health insurance policies now stands under. withdrawn. According to the MoU, IRDAI and FIU-IND will Revision of AML/CFT Guidelines for Life cooperate with each other in areas of mutual interest including the following: Insurers 1.5.10.7 Pursuant to amendment of PML a. Sharing of intelligence and information (Maintenance of Records) Rules, 2005 in 2013 by available in their respective databases. Central Government, IRDAI master circular on AML/ b. Laying down procedure and manner in which CFT issued in 2010 for Life Insurers was revised in the reporting entities report to FIU-IND under line with amendments. The revised Master Circular the PML (Maintenance of Records) Rules. was issued on September 28, 2015. c. Conducting outreach and training for reporting Coordination with Various Agencies/ entities. Departments d. Upgradation of AML/CFT skills reporting 1.5.10.8 IRDAI is in active coordination with various entities regulated by IRDAI. agencies/departments in ensuring effective implementation of AML/CFT regime in India and is e. Assessment of Anti-Money laundering/ part of the Working Group for National Risk Countering the Financing of Terrorism (AML/ Assessment (NRA) on AML/CFT constituted by the CFT) risks and vulnerabilities in the Insurance Department of Revenue. IRDAI is also part of the Sector. Core Working Group (CWG) constituted by the Department of Economic Affairs (FATF Cell) for f. Identification of red flag indicators for implementation of revised recommendations of Suspicious Transaction Reports (STRs) in the FATF. insurance sector. 71ANNUAL REPORT 2019-20 Supervising and monitoring the compliance of validity of the Aadhaar Act and attendant reporting entities with their obligations under authentication of Aadhaar. However, the PMLA. amendment to Rule 9 (making Aadhaar and PAN/ form 60 mandatory for availing financial services h. Compliance with each other’s obligations including insurance) of the PML (Maintenance of under the relevant international standards. Records) Rule 2005, by PML Amendment Rules' 2017 has been held unconstitutional. Operationalization of Central KYC Records Registry Thereafter, UIDAI vide circular F.No 13012/171/ 2018/ Legal/UIDAI/114 dated October 23, 2018 1.5.10.12 In order to facilitate Banks/Financial based on the opinion of the Learned Attorney Institutions with KYC related information of General of India has clarified that physical copy of customers so as to avoid multiplicity of undertaking the Aadhaar card as well as e-Aadhaar, masked KYC by Banks/Financial Institutions each time a Aadhaar and offline electronic xml provided by customer avails any financial product/service, UIDAI (if offered voluntarily by the client) can be Hon'ble Finance Minister announced in the Union accepted as an Officially Valid Documents for KYC Budget 2012-13 that a Central Know Your Customer purpose (KYC) depository will be developed to avoid multiplicity of registration of KYC data. 1.5.10.17 Accordingly, IRDAI has issued a circular on January 29, 2019 advising insurers not to 1.5.10.13 As per the 2015 amendment to PML mandatorily seek Aadhaar and Form/60 from the (Maintenance of Records) Rules, 2005, every proposer/ policyholder as part of KYC. However, reporting entity shall within three days of the insurers may accept Aadhaar card as one of the establishment of client based relationship file the documents for establishing identity and/or address electronic copy of the client's KYC records with the of the proposer/policyholder for KYC purpose Central KYC Records Registry (CKYCR). subject to the following conditions: 1.5.10.14 IRDAI vide circular dated July 12, 2016 ¢« The proposer/policyholder voluntarily offers advised insurers to upload the KYC records of Aadhaar card as one of the documents for KYC individual policyholders to Central KYC Registry. purpose. This includes physical copy of e- Aadhaar, masked Aadhaar and Offline Guidelines for e-KYC Aadhaar XML. However, the insurers will under 1.5.10.15 UIDAI issued Aadhaar (Authentication) no circumstance do the authentication either Regulations, 2016 inter alia prescribing the using e-KYC facility or Yes/No authentication procedure for e-KYC authentication of Aadhaar facility of UIDAI. Number. Accordingly, IRDAI vide circular dated e — Insurers should ensure that the first 8 digits of August 31, 2017, advised insurers to perform the the Aadhaar number are properly/ verification of the client through "“e-KYC appropriately masked. authentication facility" provided by UIDAI. ¢« At no point in time more than last 4 digits of 1.5.10.16 Hon'ble Supreme Court of India in Writ the Aadhaar number of any individual should Petition (Civil) No.494/2012 vide order dated be stored by the insurers in physical or digital September 26, 2018 has upheld the constitutional form. 72ANNUAL REPORT 2019-20 1.5.10.18 In this connection, Department of Ordinance, 2019” on March 02, 2019 allowing Revenue/ Ministry of Finance dated February 13, online authentication of Aadhaar only by Banking 2019, has notified “Prevention of Money- companies and Telecom industries and offline Laundering (Maintenance of Records) Amendment verification for Insurers under the Aadhaar Rules, 2019” which specifies that every reporting (Targeted Delivery of Financials and other entity shall, where its client submits his Aadhaar Subsidies, Benefits and Services) Act, 2016. number, ensure such client to redact or blackout his Aadhaar number through appropriate means B. Right To Information (RTI) Act, 2005 where the authentication of Aadhaar number is not required. 1.5.10.19 During the year 2019-20, the Authority designated the officers shown in Table |.62 as the Thereafter, Ministry of Law and Justice has notified “Aadhaar and the other laws (Amendment) Central Public Information Officers (CPIOs) in terms Table 1.62: List of Central Public Information Officers Ss. Name and Designation of | Department No. | the CPIO (Shri/Smt./Ms.) 1 Deepak Gaikwad, DGM Accounts, Administration, Buildings, Internal Audit, Corporate Services, Human Resources & Official Language Implementation. 2 S.P. Chakraborty, GM Actuarial 3 T.S. Naik, GM Agency Distribution & Consumer Affairs 4 K.G.P.L. Rama Devi, GM Communication and IMF 5 PK. Maiti, GM Enforcement 6 A. Ramana Rao, GM F & A (Life) 7 R.K. Sharma, GM F & A (Non-Life) 8 D.V.S. Ramesh, GM Health Mohammad Ayaz, AGM Health (w.e.f 06.12.2019 -in the absence of Mr. D.V.S. Ramesh, GM till 09.01.2020) 9 S.N. Jayasimhan, GM Investment 10 A.R. Nithiyanantham, CGM _ | Information Technology 11 J. Meenakumari, CGM Inspection 12 Randip Singh Jagpal, CGM | Intermediaries — Brokers 13 Nimisha Srivastava, DGM Intermediaries — Surveyors 14 Marimuthu P, AM Adjudication 15 H. Ananthakrishnan, CGM Legal 16 | V. Jayanth Kumar, CGM Life 17 | Yegna Priya Bharat, CGM Non-Life Josyula Anita, GM Non-Life (w.e.f 26.11.2019 - in the absence of Smt. Yegna Priya Bharat, CGM till 20.12.2019) 18 N.M. Behera, DGM Re-insurance (till 29.05.2019) Latha C, DGM Re-insurance (w.e.f 30.05.2019) 19. | A. Venkateswara Rao, GM Sectorial Development & Vigilance 73ANNUAL REPORT 2019-20 of Section 5(1) of the RTI Act, 2005. During the cultivators for deemed crop losses. The schemes same period, Mr.Deepak Khanna, DGM was are being administered by Ministry of Agriculture. designated as Central Assistant Public Information Officer for its Delhi Office and Mr. Vikas Rane, 1.5.10.21 The Union Cabinet has approved Assistant Manager was designated as Central revamping of Pradhan Mantri Fasal Bima Yojana Assistant Public Information Officer for its Mumbai (PMFBY) and Restructured Weather Based Crop Office in terms of Section 5(2) of the RTI Act, 2005 Insurance Scheme (RWBCIS) to address the to discharge the functions assigned in terms of the existing challenges in implementation of crop said section of the RTI Act 2005. Further, during insurance schemes in February 2020. The the same period, Mr. Suresh Mathur, Executive revamped operational guidelines for PMFBY/ Director was designated as First Appellate Authority RWBCIS has been issued after incorporating the in terms of Section 19(1) of the RTI Act, 2005 to provisions/parameters approved by Cabinet. The discharge the functions assigned in terms of the revamped scheme of PMFBY and RWBCIS is said Section of the RTI Act, 2005. effective from Kharif 2020 season. During the year, a one-day Sensitization 1.5.10.22 The highlights of modification made under Programme was organised on July 29, 2019 for revamped PMFBY and RWBCIS are: CPIOs and Appellate Authority on the provisions i. | With an objective to increase the outreach of of RTI Act, 2005 for effective discharge of duties Scheme, the period of allocation of areas and responsibilities. The Institute of Secretariat among’ Insurance Companies for Training and Management (ISTM), Department of implementation of PMFBY/ RWBCIS has been Personnel and Training, New Delhi has deputed a fixed at three years. This will ensure assured resource person for organising the same. business to insurance companies for longer C. Government Sponsored Socially Oriented duration leading to increased commitment Insurance Schemes towards infrastructure and manpower deployment for better policy servicing. Pradhan Mantri Fasal Bima Yojana (PMFBY) and Restructured Weather Based Crop Insurance ii. Considering demands from various quarters Scheme (RWBCIS) of farmer’s /farmers organizations for making the scheme voluntary for all farmers, existing 1.5.10.20 Pradhan Mantri Fasal Bima Yojana loanee farmers has given a provision to opt- (PMFBY) and Restructured Weather Based Crop out from the Schemes by submitting requisite Insurance Scheme (RWBCIS) were launched in the declaration to concerned bank branches any year 2016 with the aim of supporting production in time during the year but at least by seven days agriculture by providing an affordable crop prior to the cut-off date for enrolment of farmers insurance product to ensure comprehensive risk for the respective seasons. cover for crops of farmers against all non- preventable natural risks from pre-sowing to post- iii. States/UTs has option to choose Scale of harvest stage. WBCIS uses weather parameters Finance or district level Value of Notional as “proxy” for crop yields in compensating the Average Yield (NAY) as Sum Insured for any 74ANNUAL REPORT 2019-20 district crop combination under PMFBY/ for the purpose of PMFBY. In case of non- RWBCIS. This provision will result in better provision of yield data beyond cut-off date by benefit to farmers as sum insured can be the States to implementing insurance decided based on notional value of average companies, claims to be settled under PMFBY yield rather than Scale of Finance which may based on yield arrived through use of not reflect true value of crop in many regions. technology solution. Notional value of average yield is calculated Vil. It has been observed that some district crop as Notional Average Yield (NAY) multiplied by combinations have higher claim experience Minimum Support Price (MSP), for any district- season to season leading to higher premium crop combination. Farm gate price will be rate. The higher actuarial premium rate in some considered for the other crops for which MSP crops and areas also indicates inconsistencies is not declared. in the cultivation of crops as per the suitability of the climate, inconsistencies in collection of Earlier scheme offered comprehensive yield data, etc. This leads to adverse selection coverage of risk from pre-sowing to post and moral hazard. Hence, Govt. of India has harvest losses irrespective of the risk capped its share of subsidy up to 30 per cent associated with the crops and agro-climatic for unirrigated areas/crops and 25 per cent for areas. It had been observed that few of the irrigated areas/crops. State Govt. may continue offered risks are not required in some particular to implement the PMFBY/RWBCIS for such areas and crops. Hence, it was decided to offer high premium crops, however, Central a basket of risks with the choice to States to premium subsidy liability will be limited up to top up any or many additional features such the aforesaid capped limits, beyond which as prevented sowing, localized calamity, mid- additional premium subsidy will be borne by season adversity, and post-harvest losses State Government. based on the suitability of the risk associated with that particular area/crop. viii. It had been observed that settlement of claims to the beneficiary farmers has been To rationalize the available resources and considerably delayed due to delay in state reduce the inconsistency in production data share of subsidy by many State Governments, and claims, a "Two-Step Process of Loss which hampers the basic objective and Estimation" based on defined deviation matrix adversely affects the scheme. Hence, in the using specific triggers like weather indicators, interest of beneficiary farmers and bring in satellite indicators, etc. has been allowed. This more accountability within the scheme, it has will help in conduct of need based CCEs in been decided that States where there is a insurance units where triggers are in deviation considerable delay in release of requisite range resulting into better estimation of yield premium subsidy to concerned insurance losses under PMFBY. companies beyond a prescribed time limit will not be allowed to implement the scheme in vi. Technology solutions like Smart Sampling subsequent seasons. Technique (SST) and optimization of number of CCEs are to be adopted in conducting CCEs 75ANNUAL REPORT 2019-20 ix. Central share in premium subsidy has for new RuPay card holders raised from existing increased to 90 per cent for north eastern one lakh rupees to two lakh rupees to new PMJDY states from the existing sharing pattern of accounts opened after August 28, 2018. 50:50 (both PMFBY/RWBCIS). 1.5.10.25 The New India Assurance Company is x. For seamless implementation and overall the only insurance company offering the insurance achievement of desired objectives of the cover under this scheme of the Government of scheme, up to three per cent of the total India. In the year 2019-20, under this scheme 54.20 allocation for the scheme by Government of crore lives were covered and gross premium of ¥27 India and implementing State Governments crore was collected as against 50.30 crore lives has been provisioned for administrative covered and ~15 crore premium collected in the expenses. previous year. Pradhan Mantri Jeevan Jyoti Bima Yojana Pradhan Mantri Suraksha Bima Yojana (PMSBY) (PMJJBY) 1.5.10.26 The Scheme is available to people in the 1.5.10.23 Pradhan Mantri Jeevan Jyoti Bima Yojana age group 18 to 70 years with a bank account who (PMJJBY) is a government subsidized one year give their consent to join / enable auto-debit on or cover Term Life Insurance Scheme. The PMJJBY before May 31 for the coverage period 1st June 01 is available to people in the age group of 18 to 50 to May 31 on an annual renewal basis. The risk years having a bank account who give their consent coverage under the scheme is two lakh rupees for to join / enable auto-debit. The life cover of two lakh accidental death and full disability and one lakh rupees shall be for the one year period stretching rupee for partial disability. The premium of ¥12 per from June 01 to May 31 and will be renewable. The annum is to be deducted from the account holder’s premium is €330 per annum. The scheme is being bank account through ‘auto-debit’ facility in one offered by Life Insurance Corporation and all other instalment. life insurers who are willing to offer the product on 1.5.10.27 The scheme is offered by public sector similar terms with necessary approvals and tie up and private sector general insurance companies with banks for this purpose. who are having tie up with banks for this purpose. Pradhan Mantri Jan Dhan Yojana (PMJDY) In the year 2019-20, under this scheme 16.28 crore lives were covered and gross premium of £195 1.5.10.24 Pradhan Mantri Jan-Dhan Yojana program crore was collected as against 13.42 crore lives under the National Mission for Financial Inclusion covered and <161 crore premium collected in the was launched initially for a period of 4 years on previous year. August 28, 2014. It envisages universal access to banking facilities with at least one basic banking Pradhan Mantri Vaya Vandana Yojana (PMVVY) account for every household, financial literacy, 1.5.10.28 Based on the success and popularity of access to credit, insurance and pension. Later, the Varishtha Pension Bima Yojana 2003 (VPBY-2003), Government extended the comprehensive PMJDY Varishtha Pension Bima Yojana 2014 (VPBY-2014) program with the modification in the accidental schemes and to protect elderly persons aged 60 insurance cover wherein accidental insurance cover years and above against a future fall in their interest 76ANNUAL REPORT 2019-20 income due to the uncertain market conditions, as Pradhan Mantri Jan Arogya Yojana (PM-JAY) also to provide social security during old age, Government of India launched a simplified scheme 1.5.10.31 Pradhan Mantri Jan Arogya Yojana (PM- of assured pension of 8 per cent called the Pradhan JAY) is a flagship scheme of Government of India Mantri Vaya Vandana Yojana (PMVVY). under Ayushman Bharat scheme, was launched on September 23, 2018. The scheme provides a health 1.5.10.29 The scheme is being implemented through Life Insurance Corporation (LIC) of India. cover of five lakh rupees per family per year for As per the scheme, on payment of an initial lump secondary and tertiary care hospitalization to poor sum amount ranging from a minimum purchase and vulnerable households. PM-JAY was earlier price of ¥1.50 lakh for a minimum pension of ¥1000 known as the National Health Protection Scheme per month to a maximum purchase price of 7.50 (NHPS) which subsumed the Rashtriya Swasthya lakh for maximum pension of %5,000 per month, Bima Yojana (RSBY) which had been launched in subscribers will get an assured pension based on 2008. The scheme is fully funded by the a guaranteed rate of return of 8 per cent per annum, payable monthly. Government and cost of implementation is shared between the Central and State Governments. 1.5.10.30 The Government of India has introduced PMVVY with modified rate of pension under this D. Revised Guidelines on Stewardship Code for plan in May 2020 and extended the period of sale Insurers in India of this plan for a further period of three years from FY 2020-21 till March 31, 2023. As per the terms 1.5.10.32 The Authority has issued Revised and conditions under this plan, guaranteed rates Guidelines on Stewardship Code for Insurers in of pension for policies sold during a year will be India on February 07, 2020, to be complied with by reviewed and decided at the beginning of each year all the insurers from FY2020-21. Insurers have been by Ministry of Finance, Government of India. For mandated to undertake active participation and the first financial year i.e. upto March 31, 2021, the Scheme will provide an assured pension of 7.40 voting on resolutions/proposals of the investee per cent per annum payable monthly. companies under the following circumstances: Size of the AUM of Compulsory voting required, if the Insurer’s holding of the paid up the Insurer (¥crore) capital of investee company (in percentage) is Up to 2,50,000 3% and above Above 2,50,000 5% and above In other cases, insurers may voluntarily participate before June 30 every year in this regard, duly signed and vote if such resolutions/proposals are by Compliance Officer and CEO, certifying that the considered significant and may have an impact on Guidelines given on Stewardship Code for Insurers the value of investments of the insurer. Insurers in India by IRDAI are duly followed and all the have to disclose their voting activities in which they principles detailed in the guidelines are duly have actively participated and voted, as a part of complied with. Quarterly Public Disclosures on their respective website as per the prescribed format. The active participation of Insurers would improve the governance standards of the companies, where Insurers have also been advised to submit Annual insurers are investing. Certificate of Compliance to the Authority on or 77ANNUAL REPORT 2019-20 BOX ITEM I.7 REGULATORY INITIATIVES / MEASURES UNDERTAKEN BY AUTHORITY DURING THE COVID 19 PANDEMIC COVID 19 pandemic has thrown unexpected challenges to all stakeholders of health insurance industry. Since the onset of pandemic, the Authority continuously monitored its effect on the health insurance industry and had taken wide range of proactive measures giving relief to policyholders as well as insurance industry. The following are some of the important measures initiated by IRDAI: To protect the interests of the policyholders the authority vide circular dated March 04, 2020 advised all insurers to expedite processing of claims relating to COVID-19 and to ensure that COVID specific claims are not repudiated without being reviewed thoroughly. Instructions on renewal of health insurance policies falling due for renewal during lockdown period March 25, 2020 to May 03, 2020 were issued for providing insurance coverage and continuity benefits during grace period provided renewal premium was paid on or before May 15, 2020. To ease payment of premiums by policyholders, renewal premiums in respect of all existing health products due for renewal up to March 31, 2021 are allowed to be collected in instalments at the option of insurers. Public are clarified that indemnity-based health insurance products that cover the treatment costs of hospitalization offered by all general and health insurance companies cover the costs of hospitalization treatment on account of COVID -19. All insurers have been advised to publish FAQs on COVID-19 claims in their respective websites. Vi. Insurers were advised to make available comprehensive transparent health covers at affordable cost to various organizations / employers / establishments in compliance with norms set by Ministry of Home Affairs (MHA), Gol. Vii. In order to expedite settlement of claims, the Authority vide circular dated April 18, 2020 fixed a turnaround time (TAT) of two hours for granting both cashless pre-authorization and for final discharge of the insured patient. 78ANNUAL REPORT 2019-20 viii. In order to ensure that claims are settled seamlessly, all Insurers were advised to put in special efforts for electronic submission of documents for settlement of claims during lockdown. Guidelines on Telemedicine were issued on June 11, 2020. Insurers were advised to make provision for telemedicine services in compliance with the Telemedicine Practice Guidelines dated March 25, 2020 issued by Medical Council of India (MCI) as part of claim settlement process. Vide circular dated June 23, 2020, all insurers (Life, General and Health Insurers) are allowed to offer COVID 19 specific short term (from a minimum tenure of three months to 11 months) health insurance policies until March 31, 2021. Life insurers are allowed to offer short term benefit based policies. Xi. Standard COVID specific products for short duration (3 “2 months, 6 % months 9 % months) with standard benefit and common policy wordings are designed to address the basic health insurance needs of general public by providing financial protection against COVID 19. a. All general and health insurers are mandated to offer standard health indemnity insurance policy known as “Corona Kavach”. As a gesture to the efforts of frontline healthcare workers, a 5 per cent discount in premium is provided to all health care workers (including doctors, nurses) who are forefront in the fight against COVID 19. “Corona Kavach’ policy is also permitted to be issued in ‘group’ so as to enable various organizations obtain short term COVID cover on their employees / workers. b. All insurers (General, Health and Life) transacting Health Insurance business are encouraged to offer “Corona Rakshak” benefit based product. xii. The Authority advised insurance companies to ensure cashless facility is made available at all empanelled network providers (hospitals) and a press release is also issued advising the general public in the event of denial of cashless by any hospital, the concerned insurance company shall be contacted for redressal of grievances. xiii. Vide circular dated July 16, 2020 norms were issued on settlement of COVID claims treated at makeshift or temporary hospitals as permitted by Government. 79ANNUAL REPORT 2019-20 IRDAI has taken following measures, having bearing on financial statements of the insurers: ° Advised the insurance companies to: ° Take a conscious call as regards declaration of dividend for the FY 2019-20 with a view to conserve capital both for the protection of the interests of policyholders and the economy at large. ° Take a conscious call on expending resources on expenses of management. ° Critically examine their capital availability and solvency margin as required in the current financial year 2020-21 and devise strategies to ensure that they have adequate capital and resources available with them; ° Allowed meeting of Board through video conferencing or other audio visual means. ° Granted extension of timelines to insurers for furnishing various Regulatory Returns and periodic compliances, as under: ° Monthly Returns: 15 days ° Quarterly, Half-Yearly and Yearly Returns: 30 days ° Permitted insurers to grant a moratorium of three months towards payment of installments falling due between March 01, 2020 and May 31, 2020. ° Directed to insurers that the rescheduling of payments, including interest, will not qualify as a default for the purpose of reporting of NPAs. 80ANNUAL REPORT 2019-20 PART - Il REVIEW OF WORKING AND OPERATIONS Il.1 REGULATION OF INSURANCE AND 11.1.1 IRDAI (Appointed Actuary) (Amendment) REINSURANCE COMPANIES Regulations, 2019 During the year under review, the Authority has ll.1.1.1 During the year under review, the Authority brought out significant changes in the regulatory has notified the IRDAI (Appointed Actuary) stipulations for the purpose of orderly growth of the (Amendment) Regulations, 2019. As per the insurance sector. In the year 2019-20, 10 amendment, in the IRDAI (Appointed Actuary) regulations were framed under the IRDA ACT, 1999. Regulations, 2017, Regulation 6, inserted the They are following proviso as clause 6 (c): i. IRDAI (Appointed Actuary) (Amendment) “For business continuance, the insurer may need Regulations, 2019 exemption from Regulation 5 for a further period beyond one year. Upon request of the insurer and ii. IRDAI (Unit Linked Insurance Products) based on merits of the case, the Chairperson may Regulations, 2019 grant extension for a further period not exceeding two years.” iii. IRDAI (Non-Linked Insurance Products) Regulations, 2019 11.1.2 IRDAI (Unit-Linked Insurance Products) Regulations, 2019 IRDAI (Registration of Insurance Marketing Firm) (Amendment) Regulations, 2019 1.1.2.1 The Unit linked Insurance Products Regulations notified by the Authority in the year v. IRDAI (Re-insurance Advisory Committee) 2019 are applicable for all life insurance companies Regulations, 2019 offering unit linked insurance products. The objective of these regulations is to ensure that vi. IRDAI (Regulatory Sandbox) Regulations, insurers follow prudent practices in designing and 2019 pricing the life insurance products and to protect vii. IRDAI (Common Public Services Centers) the interest of the policyholders. These regulations Regulations, 2019 also ensure that sound and responsive management practices are followed while designing vill. IRDAI (Insurance Intermediaries) and pricing life insurance products. The Regulation (Amendment) Regulations, 2019 stipulates that all existing and new products filed with the Authority should comply with these ix. IRDAI (Health Insurance) (Amendment) regulations. Some of the regulatory requirements, Regulations, 2019 amongst others, as prescribed by the regulation are in respect of the minimum death benefit, x. IRDAI (Third Party Administrators - Health discontinuance terms, caps on various charges Services) (Amendment) Regulations, 2019 under such products and administration and The brief descriptions of the above regulations are: disclosure norms of such products. 81ANNUAL REPORT 2019-20 11.1.3 IRDAI (Non-Linked Insurance Products) basis, including crop insurance for non-loanee Regulations, 2019 farmers and combi products, property, group personal accident, group health, GSLI and term 1.1.3.1 The Non linked Insurance Products insurance policies for Micro, Small and Medium Regulations notified by the Authority in the year Enterprises (MSME). The IMFs are not allowed to 2019 are applicable for all life insurance companies solicit and procure commercial lines of business offering non linked insurance products. The for any segment except for MSMEs. objective of these regulations is to ensure that 11.1.5 IRDAI (Re-insurance Advisory Committee) insurers follow prudent practices in designing and Regulations, 2019 pricing the life insurance products and to protect the interest of the policyholders. These regulations 1.1.5.1 The IRDAI (Re-insurance Advisory also ensure that sound and responsive Committee) Regulations, 2019 were notified on July management practices are followed while designing 25, 2019 with the objective of conducting the and pricing life insurance products. The Regulation meetings of Re-Insurance Advisory Committee stipulates that all existing and new products filed effectively and to seek advice of the Committee on with the Authority should comply with these other reinsurance related matters apart from those regulations. Some of the regulatory requirements, specified under section 101A of the Act. These amongst others, as prescribed by the regulation regulations repeal the IRDA (Re-insurance Advisory are in respect of the minimum death benefit, Committee) Regulations, 2001. minimum policy term, surrender value offered under such products. 1.1.5.2 The term of office of Members of the Committee may normally be for a period of three ll.1.4 IRDAI (Registration of Insurance Marketing years. However, the Chairperson of the Authority, Firm) (Amendment) Regulations, 2019 based on the necessity, by recording the reasons, may extend the term for a period not exceeding l1.1.4.1 The Authority constituted a Committee for one year. All outgoing Members shall be eligible review of IMF Regulations on June 15, 2018. The for re-nomination. committee submitted its report to the Authority on August 09, 2018. Based on the recommendations 11.1.5.3 Resignation and filling of casual vacancies, of the committee, Insurance Regulatory and procedure for conduct of the meeting of the Development Authority of India (Registration of Committee and allowances payable to Members Insurance Marketing Firm) (Amendment) are redefined in the Regulations, 2019. Regulations, 2019 was notified on July 24, 2019. 11.1.6 IRDAI (Regulatory Sandbox) Regulations, 2019 1.1.4.2 The amended regulation has included the Aspirational Districts Programme of Govt. of India, 1.1.6.1 To give a fillip to insurance penetration, there which is aimed at expeditiously improving the Socio- is a need to facilitate innovations in the insurance Economic Status of 117 Districts from across 28 sector, especially those triggered by technology. states through Convergence (of Centre & State The extant regulatory framework may pose certain Schemes), Collaboration (of Citizens & hindrances for regulated entities to try out new ideas Administration) and Competition among Districts. or new technology. With a view to facilitate innovations, the Authority has adopted a Regulatory 1.1.4.3 Further, the IMFs can solicit or procure all Sandbox approach. kinds of products sold on individual and / or retail 82ANNUAL REPORT 2019-20 ll.1.6.2 The “Regulatory Sandbox Approach” is used 11.1.6.6 The applications can be filed in any one or to carve out a safe and conducive environment to more of the following categories: a) Insurance experiment with innovative approaches (including Solicitation or Distribution; b) Insurance Products; Fin-Tech solutions), and where the consequences c) Underwriting; d) Policy and Claims Servicing; e) of failure, if any, can be contained. In light of the Any other category recognized by the Authority. same, the Insurance Regulatory and Development 11.1.6.7 Permission may be granted Authority of India has created a Regulatory Sandbox whose objective is to use innovative ideas to foster growth and increase the pace of most innovative companies, in a way that provides flexibility in dealing with regulatory requirements and at the same time focussing on policyholder protection. The Authority notified the IRDAI (Regulatory Sandbox) Regulations, 2019 on July 26, 2019. 11.1.6.3 The objectives of these Regulations are: i. To strike a balance between orderly development of Insurance sector on one hand and protection of interests of policyholders on the other, while at the same time facilitating innovation. ii. To facilitate creation of regulatory sandbox environment and, if deemed fit, to relax such provisions of any existing Regulations as needed. 1.1.6.4 Further as per Regulation 13(3) of the IRDAI (Regulatory Sandbox) Regulations, 2019, the Authority has issued the guidelines on the operation of the Regulatory Sandbox outlining the procedure to be followed in implementing the “innovation in insurance” programme. 11.1.6.5 Application can be filed by either an Insurer, an intermediary or an insurance intermediary or any person other than an individual having a minimum net worth of 10 lakh rupees for previous financial year or any other person recognized by the Authority seeking singly or jointly permission for promoting innovation in insurance in India. 83 if the technology a) promotes innovation beneficial to insurance; b) is in interest of policyholders; c) conducive for orderly growth; d) promotes insurance penetration; e) meets the requirements specified in the regulations. The validity of approval will be for the period of 6 months. 11.1.7 IRDAI (Common Public Services Centers) Regulations, 2019 1.1.7.1 The Authority has notified Insurance Regulatory and Development Authority of India (Insurance Services by Common Public Service Centers) Regulations, 2019 on July 30, 2019 to regulate insurance related services offered by CPSC-SPV that are incorporated by Central and State governments. These Regulations shall supersede the Insurance Regulatory and Development Authority of India (Insurance Services by Common Service Centres) Regulations, 2015. 1.1.7.2 The salient features of these Regulations are: i. “Common Service Centres” are redefined as “Common Public Service Centres” to include "Common Service Centre" established under National e- Governance Plan by M/s CSC e- Governance Services India Limited or similar centers established by the Special Purpose Vehicle of respective State Governments. ii. Introduced “Village Level Entrepreneur-Ins” (VLE-Ins) who is a Village Level Entrepreneur (VLE) who can sell simple over the counter insurance products besides Rural Authorized Person (RAP).ANNUAL REPORT 2019-20 ii. Qualification, training, examination and ii. IRDAL (Insurance Web Aggregators) certification requirements of VLE-Ins are same Regulations, 2017 as those stipulated under the Guidelines for iii. IRDAI (Registration of Insurance Marketing Point of Sales Person issued by the Authority Firm) Regulations, 2015 from time to time. iv. IRDAI (Registration of Corporate Agents) The remuneration payable to CPSC-SPV by Regulations, 2015 the Insurer, for solicitation of insurance policies (including Micro-insurance products and v. IRDAI (Insurance Surveyor and Loss Government sponsored insurance schemes) Assessors) Regulations, 2015 by the RAP and VLE-Ins shall be as per vi. IRDAI (Third Party Administrators — Health Insurance Regulatory and Development Services) Regulations, 2016 Authority of India (Payment of commission or remuneration or reward to insurance agents ll.1.8.3 The regulations that carries reference to limit and insurance intermediaries) Regulations, of FDI and Indian owned and Indian control criteria 2016. in the above regulations have been omitted by the IRDAI (Insurance Intermediaries) (Amendment) CPSC-SPV, on receipt of any remuneration or Regulations, 2019. The regulations also stipulate charges from the insurer, shall distribute not that every applicant, who is a company incorporated less than 90 per cent of the same to the under the Companies Act, 2013 and has a majority respective RAP and not less than 85 per cent of shareholding of foreign investors, shall furnish of the same to the respective VLE-Ins, as the an undertaking confirming the following: case may be. a. Chairman of the Board of Directors or Chief 11.1.8 IRDAI (Insurance Intermediaries) Executive Officer/ Principal Officer/ Managing (Amendment) Regulations, 2019 Director of the insurance intermediary is a resident Indian citizen; l1.1.8.1 Pursuant to the amendment to the Indian Insurance Companies (Foreign Investment) Rules, shall take prior permission of the Authority for 2015 by the Indian Insurance Companies (Foreign repatriating dividend; Investment) Amendment Rules, 2019 issued by the shall bring in the latest technological, Central Government, removing, inter alia, the cap managerial and other skills; to foreign equity investment for intermediaries or insurance intermediaries, to amend corresponding shall not make payments (other than dividend) provisions of various regulations applicable to to related parties taken as a whole, beyond intermediaries or insurance intermediaries, the 10 per cent of the total expenses of the Authority has notified the IRDAI (Insurance company in a financial year; Intermediaries) (Amendment) Regulations, 2019 on majority of the directors on the Board are October 30, 2019. resident Indian citizens; 1.1.8.2 By notifying the above regulations, f. majority of Key management persons are amendments have been made to the following resident Indian citizens. regulations: i. | IRDAI (Insurance Brokers) Regulations, 2018 84ANNUAL REPORT 2019-20 11.1.9 IRDAI (Health Insurance) (Amendment) Regulations, 2019 1.1.9.1 IRDAI (Health Insurance) (Amendment) Regulations, 2019 were notified on November 19, 2019. Taking into consideration the developments in the health insurance space certain new enabling provisions are introduced for the benefit of policyholders in this amendment regulation. iv. Existing granular norms on (i) “AYUSH Coverage” and (ii) “norms on Wellness and Preventive features” are omitted and enabling provisions incorporated for notifying suitable guidelines. Enabling provisions are also incorporated in the Regulations to issue Guidelines on the The following: following are the important amendments carried out a. Standard product to IRDAI (Health Insurance) Regulations 2016: b. Standardization of exclusions c. Settlement of claims i. The definition “Third Party Administrators” is omitted as it was already defined under IRDAI d. Settlement of claims through electronic (Third Party Administrators — Health Services) platforms Regulations 2016.The definition of “Portability” e. Portability and migration norms is also omitted to review and shifted this definition to Chapter | — Standard Definitions vi. Anew provision has been incorporated not to of IRDAI “Guidelines on Standardization in collect premiums more than 90 days in Health Insurance’. advance. 1.1.10 IRDAI (Third Party Administrators - Health ii. Certain provisions on “Norms on settlement Services) (Amendment) Regulations, 2019 of Claims under multiple policies” which were already in existence by virtue of clause c(1) of 11.1.10.1 IRDAI (Third Party Administrators-Health Chapter V of Master circular dated July 22, Insurance) (Amendment) Regulations, 2019 were 2020 are subsumed into the Regulations. notified on December 03, 2019. The following are the important amendments carried out to IRDAI ili. Certain provisions clarifying on the following (Third Party Administrators-Health Insurance) are inserted: Regulations 2016: a. Applicability of migration to only indemnity i. Additional provisions have been inserted in based policies. order to enable the policyholders of health policies choose a TPA of their choice from b. Reimbursements shall be allowed at any amongst TPAs engaged by general and health hospitals or medical establishments insurers for servicing their policies. subject to policy terms and conditions. ii. Enabling provisions inserted for notification of c. Seeking specific consent while charging quantitative and qualitative disclosures with underwriting loading, if any, over and respect to services rendered by TPAs in order above the approved premium at the point to enable the policyholders take an informed of underwriting was specified at choice. Regulation 23(i) under Special provisions for Senior Citizens. This is shifted to ili. The notified regulations also specified the Regulation 8 so as to make it applicable additional pre-requisites (financial and non- to all policyholders. financial) to be fulfilled by an applicant seeking Certificate of Registration from the Authority to act as a TPA. 85ANNUAL REPORT 2019-20 BOX ITEM Il.1 GUIDELINES ON PUBLIC DISCLOSURES BY INSURERS ON THE QUALITATIVE AND QUANTITATIVE PARAMETERS OF THE HEALTH SERVICES RENDERED TO POLICYHOLDERS Public disclosures play a role in influencing the decision making process at various levels. Public disclosures also help in ensuring an equal access to the same set of facts or data disclosed. In order to enable the policyholder to make an informed choice, it is stated in the IRDAI (Third Party Administrators- Health services) (Amendment) Regulations 2019, that the Authority may specify guidelines for disclosure of qualitative and quantitative parameters by all insurers and TPAs with respect to the health services rendered. In light of the above, the Authority vide circular dated June 10, 2020 published the public disclosures to be made by the Insurance companies and TPAs. The brief highlights of the disclosures are: All general and health insurers registered with IRDAI rendering health services both through TPA and/or in-house shall make the TPA wise public disclosures every year in a specified format. The policyholders desirous of knowing the public disclosures shall be able to access all the information on visiting the website of respective Insurer or the TPA. The guidelines also specified that in case of termination of services of a TPA, the Insurer shall publish the same in its website along with the reasons for termination within three days from the effective date of termination. The disclosures shall provide the information with regards to number of lives and policies serviced by the respective TPAs for Individual, group and government policies, geographical area in which services are rendered, average turnaround time for approval of cashless pre-authorization request, final discharge from the hospitals in respect of individual and group policies respectively, average turnaround time taken in respect of settlement or repudiation of claims status of grievances received, resolved and outstanding. The disclosures shall be published by September 30, 2020 for data as on March 31, 2019. 86ANNUAL REPORT 2019-20 Table Il.1: Individual Agents Associated with Life Insurers (Number of Agents) Insurer As on Appointment Termination during As on March 31, 2019 during 2019-20 2019-20 March 31, 2020 LIC 11,79,229 2,/3,337 2,43,740 12,08,826 Private Sector 10,15,518 3,77,070 3,22,949 10,69,639 Total 21,94,747 6,50,407 5,66,689 22,78,465 Il.2 INTERMEDIARIES ASSOCIATED WITH agents and terminated 3.23 lakh agents, LIC INSURANCE BUSINESS appointed 2.73 lakh agents and terminated 2.44 lakh agents (Table II.1). 11.2.1 Individual Agents 11.2.1.3 Out of the total 22.78 lakh individual agents An individual agent is one who has undergone of Life insurance industry, male individual agents requisite training, passed an examination and been form 72.98 per cent and female individual agents duly licensed by IRDA to sell insurance policies to are 27.02 per cent. For LIC, the proportion of male the public and provide after-sales service including and female individual agents is at 77 per cent and assisting at the time of a claim. His license may be 23 per cent. In case of private sector, the male- for life insurance, general insurance or both. In female proportion is at 68 per cent and 32 per cent. addition to representing one life insurance company Table II.2: Gender-wise Distribution of Individual and one non-life insurance company an agent can Agents Associated with Life Insurers also represent one standalone health insurance (2019-20) company as well as Agriculture Insurance Company Insurer Male Female Total of India for selling crop insurance and Export Credit LIC 9,31,050 | 2,77,776 | 12,08,826 Guarantee Corporation of India for credit insurance. Private Sector | 7,31,806 | 3,37,833 | 10,69,639 Individual Agents Associated with Life Insurers Total 16,62,856 | 6,15,609 | 22,78,465 11.2.1.1 The number of individual agents associated Individual Agents Associated with General with life insurers as at March 31, 2020 were 22.78 Insurers lakhs as against 21.95 lakhs as at March 31, 2019. While the private life insurers recorded a growth of 11.2.1.4 The number of individual agents associated 5.33 per cent, LIC recorded a growth of 2.51 per with general insurers as at March 31, 2020 were cent. At the end of the year 2019-20, while the 5.15 lakhs as against 4.70 lakhs as at March 31, number of agents with LIC stood at 12.09 lakhs, 2019. While the number of Individual agents under the corresponding number for private sector private general insurers recorded a growth of 13.60 insurers was 10.69 lakhs. per cent, the number of individual agents working for PSUs recorded a growth of 7.62 per cent. At 11.2.1.2 During the year 2019-20, the total number the end of the year 2019-20, while the number of of agents appointed in Life Industry were 6.50 lakhs agents with PSUs stood at 2.23 lakhs, the and the number of agents terminated were 5.67 corresponding number for private sector insurers lakhs. While private insurers appointed 3.77 lakh was 2.92 lakhs. 87ANNUAL REPORT 2019-20 l1.2.1.5 During the year 2019-20, the total number 11.2.1.6 Out of the total 5.15 lakh individual agents of agents appointed in PSU general insurers was of General insurance industry, male individual 36,368 and the number of agents terminated was agents form 79 per cent and female individual 11,649. While private insurers appointed 22,623 agents are 21 per cent. For PSUs, the proportion agents and terminated 1,929 agents. of male and female individual agents is at 82 per cent and 18 per cent. In case of private sector, the male-female proportion is at 75 per cent and 25 per cent respectively . Table II.3: Individual Agents Associated with General Insurers (Number of Agents) Insurer As on Appointment Termination As on March 31, 2019 during 2019-20 during 2019-20 March 31, 2020 Public Sector 1,98,422 36,368 11,649 2,23,141 Private Sector 2,/71,662 22,623 1,929 2,92,356 Specialized Insurer - - - - Total 4,70,084 58,991 13,578 5,15,497 Individual Agents Associated with Stand-alone Table I1.4: Health Insurers (SAHI) Gender-wise Distribution of Individual Agents Associated with General Insurers 11.2.1.7 The number of individual agents as at March RA) 31, 2020 were 6.81 lakhs as against 5.20 lakhs as Insurer Male| Female Total at March 31, 2019. As on March 31, 2020, Star ylsfie Seetor 1,68,261| 54,880 | 223,141 Health with 3.59 lakh individual agents contributed 52.75 per cent of the total individual agents of SAHI SUREMS SEIS Seer] GeLabi | acetals insurers. During the year 2019-20, the total number Specialized Insurer - - - of agents appointed by SAHI insurers were 1.73 Total 4,07,380| 1,08,117 | 5,15,497 lakhs and the number of agents terminated were 12,190. Out of the total individual agents of SAHI Table 11.5: Individual Agents Associated with Stand-alone Health Insurers (Number of Agents) Insurer As on Appointment Termination during As on March 31, 2019 during 2019-20 2019-20 March 31, 2020 Aditya Birla 18,811 12,927 6,679 25,059 HDFC Ergo Health$ 72,747 26,187 862 98,072 ManipalCigna# 27,655 7,209 529 34,335 Max Bupa 31,540 9,990 1,532 39,998 Reliance Health@ 524 0 0 0 Religare 85,544 39,759 963 1,24 ,340 Star Health 2,83,829 77,137 1,625 3,59,341 Total 5,20,650 1,73,209 12,190 6,81,145 Note:$ - Formerly Apollo Munich; #- Formerly Cigna TTK @-The Authority vide Order Ref. No. IRDA/F&A/ORD/SOLP/200/1 1/2019 dated Nov 06, 2019 issued directions to the Reliance Health to stop selling new policies and transfer the portfolio to Reliance General 88ANNUAL REPORT 2019-20 Table I1.6: Gender-wise Distribution of Individual Agents Associated with Stand-alone Health Insurers (2019-20) Insurer Male Female Total Aditya Birla 17,121 7,938 25,059 HDFC Ergo Health$ 73,111 24,961 98,072 ManipalCigna# 23,811 10,524 34,335 Max Bupa 25,837 14,161 39,998 Religare 88,447 35,893 1,24,340 Star Health 2,64,073 95,268 3,59,341 Total 4,92,400 1,88,745 6,81,145 Note:# Formerly Cigna TTK $ Formerly Apollo Munich insurers, 72 per cent were male and 28 per cent 11.2.3 Insurance Brokers were female. 11.2.3.1 The Authority allowed insurance brokers to ll.2.2 Corporate Agents operate in the Indian market since 2003 and the first Broking Certificate of Registration (CoR) was 11.2.2.1 Corporate entities represent an insurance issued on January 30, 2003 pursuant to the company and sell its policies. Usually they are provisions of the IRDA (Insurance Brokers) engaged in a particular business and sell insurance Regulations, 2002. These regulations were policies to their existing customers based on the superseded by IRDA (Insurance Brokers) situation. Corporate Agents can represent one life Regulations, 2013 in the year 2013-14. Further insurer, one non-life insurer and one standalone IRDA (Insurance Brokers) Regulations, 2013 were health insurer. In addition they can represent the superseded by IRDAI (Insurance Brokers) two specialised insurance companies. Regulations, 2018 in the year 2017-18. The Regulations stipulated a capital requirement of 75 1.2.2.2 As on March 31, 2020, the Authority has lakh rupees for direct insurance brokers, 400 lakh issued Certificate of Registration to 658 corporate rupees for reinsurance brokers and 500 lakh rupees Agents under IRDAI (Registration of Corporate for composite insurance brokers. The insurance Agents) Regulations, 2015. Out of 658 Corporate broking is steadily popularizing and the number of Agents, there are 265 Banks and 393 NBFCs/ registrations increased to 589 as on March 371, Cooperative Societies/Limited Liability Partnership 2020. Firms and other eligible firms. 11.2.3.2 Out of the total number of 589 registered Table II.7: Corporate Agents Associated with brokers, the valid brokers stood at 463 and 126 Insurance Business (As on March 31, 2020) were not in force as on March 31, 2020. The 463 Category Banks NBFCs Total valid brokers comprise of 397 direct brokers, 61 and Others composite brokers and 5 reinsurance brokers (Table Life 22 47 69 11.8). The Authority has issued 28 new Certificate General 15 44 59 of Registration (CoR) in 2019-20 out of which 27 Health - 1 1 as Direct Insurance Broker and 1 as Reinsurance Composite 228 301 529 Broker. Total 265 393 658 89ANNUAL REPORT 2019-20 1.2.3.3 During 2019-20, the Authority has insurance broker certificate of registration, renewal renewed110 insurance broker registrations. As per of insurance broker certificate of registration and the regulations, an insurance broker may apply for corporate governance matters are being done renewal 90 days in advance prior to the expiry of through BAP module. their registration. The Authority has been taking 11.2.4 Micro Insurance Agents steps to improve the quality of compliance levels of the insurance brokers. Some of them include 11.2.4.1 In order to facilitate penetration of insurance conduct of workshops, regular interaction with to the lower income segments of population, IRDAI Insurance Brokers Association of India, etc. had notified the Micro Insurance Regulations in 2005. They provided a platform to distribute l1.2.3.4 As a prelude for moving towards paperless insurance products, which are affordable to the rural environment, the Authority implemented the and urban poor and to enable micro insurance to Business Analytics Project (BAP) from January 01, play its role in financial inclusion. 2016. The processing of new applications for TABLE I1.8: State-wise Registered Offices of Insurance Brokers (As on March 31, 2020) S. | State/UT No. of Category wise Registered Office No. Registered Direct Composite | Reinsurance Offices Broker Broker Broker 1 Andhra Pradesh 1 1 - - 2 Bihar 1 1 - - 3 Chandigarh 6 6 - - 4 Chhattisgarh 1 1 - - 5 Gujarat 23 21 2 - 6 Haryana 14 13 1 - t Jharkhand 1 1 - - 8 Jammu and Kashmir 1 1 - - 9 Karnataka 20 18 2 - 10 | Kerala 14 13 1 - 11 | Madhya Pradesh 6 6 - - 12 | Maharashtra 134 97 33 4 13 | New Delhi 84 74 9 1 14 | Odisha 2 2 - - 15 | Punjab 11 11 - - 16 | Rajasthan 7 7 - - 17 | Tamil Nadu 41 37 4 - 18 | Telangana 41 37 4 - 19 | Uttar Pradesh 25 22 3 - 20 | West Bengal 30 28 2 - Total 463 397 61 5 90ANNUAL REPORT 2019-20 Table II.9: Performance of Micro Insurance Business in Life Insurance Sector (FY 2019-20) Insurer Individual New Business Group New Business Policies Premium Schemes Lives Covered Premium (Lakh) (€Crore) (Lakh) (Crore) LIC 8.59 222.09 1 57.96 34.55 Private sector 1.69 4.57 762 1,349.33 4,391.90 Total 10.28 226.66 763 1,407.29 4,426.45 Note:New business premium includes first year premium and single premium. 1.2.4.2 The main thrust of micro insurance stood at 10.28 lakh new policies with a premium of regulations is protection of low income people with ~ 226.66 crore, the lives covered under group affordable insurance products to help cope with and business were 14.07 crore with a premium of recover from common risks with standardized ~4426.45 crore. LIC contributed to the business popular insurance products adhering to certain procured in this portfolio by garnering 8.59 lakh levels of cover, premium and benefit standards. individual policies with a premium of 222.09 crore These regulations allow Non-Government and 57.96 lakh lives with ¥34.55 crore premium Organizations (NGOs) and Self Help Groups under group micro business. The private sector (SHGs) to act as agents to insurance companies contributed the remaining 1.69 lakh policies and in marketing the micro insurance products and also ~4.56 crore premium in individual business and allow both life and non-life insurers to promote 13.49 crore lives with ¥4,391.90 crore premium combi-micro insurance products (combination of under group micro business. different lines of business). 11.2.4.6 The number of micro insurance agents as 11.2.4.3 The Authority undertook the review of the at March 31, 2020 stood at 90,574 of which 20,907 Micro Insurance Regulations, 2005 comprehen- agents pertained to LIC and the remaining 69,667 sively. In this connection, the Authority has notified pertained to private sector life insurers. Out of the the Amended Regulations on March 13, 2015 total 90,574 Micro Insurance agents of Life wherein it has permitted several more entities like insurance industry, NGOs form 7 per cent, Self Help District Co-operative Banks, Regional Rural Banks Groups (SHGs) form 0.4 per cent, Micro Finance including Business Correspondents of Scheduled Institutions (MFIs) form 0.4 per cent, Business Commercial Banks to be appointed as Micro Correspondents (BCs) form 0.15 per cent and other Insurance agents facilitating better penetration of MI Agents form 92 per cent. Micro Insurance business and included additional Table II.10 policyholder protection measures. Micro Insurance Agents of Life Insurers Micro Insurance in Life Insurance Sector Agents LIC Private Total Sector 11.2.4.4 Thirty two (32) micro insurance products of NGO's 6,504 111 6,615 16 life insurers were available in the market for sale SHG's 336 17 353 as at March 31, 2020. Of these 32 products, 11 are MFI's 295 27 322 Individual products and the remaining 21 are Group Business Corres- products (Annexure 5). pondents (BCs) 101 32 133 Other MI Agents 13,671 | 69,480 83,151 11.2.4.5 While the individual new business under the micro insurance segment for the year 2019-20 Total 20,907 | 69,667 90,574 91ANNUAL REPORT 2019-20 Micro Insurance in General and Health Private Public Total Insurance Sector 58,980 74,424 1,33,404 Note: Does not include Micro Insurance policies issued by SAHI 1.2.4.7 General Micro Insurance Products cover insurers health insurance, cover for belongings, such as, hut, livestock or tools or instruments, personal 11.2.4.12 While public sector insurers have issued accident, either on individual or group basis with a about 70 per cent (3.08 lakh policies) of general maximum amount of cover of Rupees one lakh (2.5 insurance policies under micro insurance segment lakh for family/group health) and for a period of one in the year 2019-20, private insurers excluding SAHI year. collected 92 per cent of premium under micro insurance segment. l1.2.4.8 Types of micro insurance product offered by the registered general insurance companies are Table |I1.11: Performance of Micro Insurance Cattle Micro Insurance Policy, Kisan Agriculture Business in General Insurance Sector Pumpset Micro Insurance Policy, Janata Personal (FY 2019-20) Accident Sukshma Bima Policy, Silkworm Sukshma Insurer Number | Gross Direct Bima Policy, Sheep and Goat Micro Insurance of Premium Policy, Sampoorna Griha Suraksha Policy etc. Policies (= crore) These products are targeted at the low income Public Sector 3,07,592 1.35 segment of the population. The Authority has Private Sector permitted Pradhan Mantri Fasal Bima Yojana (excluding SAHI) 1,10,737 19.62 (PMFBY) covering non-loanee farmers, to be Specialized Insurer 18,080 0.30 solicited and marketed by micro insurance agents Total 4,36,409 21.27 under IRDAI (Micro Insurance) Regulations, 2015. 11.2.4.13 Health Insurance business excluding lI.2.4.9 Further, general insurance policies issued to Micro, Small and Medium Enterprises as Personal Accident and Travel Insurance done by Micro Insurance agents are as below: classified in MSMED Act, 2006 under various lines of general insurance business will also qualify as Number of policies issued 493 general Micro Insurance business up to ~10,000 Number of persons covered 29.53 lakh premium per annum per MSM enterprise. Gross Direct Premium 40.08 crore I1.2.4.10 Micro insurance being a low price-high lI.2.4.14 The number of micro insurance agents with volume business, its success and sustainability Stand-alone Health insurers was one as at March depends mainly on keeping the transaction costs 31, 2020, which pertains to Religare Health. down. Section 32B and 32C of the Insurance Act, 1938 and IRDAI (Obligations of insurers of Rural 11.2.5 Insurance Marketing Firm and Social sectors) 2015, stipulate obligations to 1.2.5.1 Insurance Marketing Firm (IMF) is a insurers in respect of rural and social sector, which distribution channel introduced by the Authority in have also contributed substantially to the 2015. It is envisaged to be a one stop shop, offering development and promotion of micro insurance financial products required at various stages of the products in India. life of an individual. IMFs are registered by the Authority under Insurance Regulatory and 11.2.4.11 Total number of general insurance policies Development Authority of India (Registration of issued by Micro Insurance agents in the year 2019- Insurance Marketing Firm) Regulations, 2015. The 20 are as follows: registration is district-wise, and the IMFs are allowed 92ANNUAL REPORT 2019-20 to opt for a maximum of three districts within a state. Segment Insurance |Total Premium The IMFs follow the concept of open architecture, Companies Income wherein they are allowed to solicit and procure having tie-ups (= Crore) insurance products of maximum of two Life, two with IMFs General and two Health insurance companies at Life Insurance 10 51.51 any point of time. In addition to these six tie-ups, General Insurance the IMFs are also allowed to tie-up with Agriculture including Health 25 51.72 Insurance Company of India Ltd. (AIC) and Export Total 35 103.23 Credit Guarantee Corporation Ltd. (ECGC). IMFs 11.2.5.5 The state and district wise presence of IMFs are allowed to procure all types of life insurance products, whereas, only retail lines of insurance is shown in Table II.12. The States of Maharashtra, products are permitted in respect of general Delhi, Uttar Pradesh, Gujarat and Telangana have insurance. IMFs can also distribute other financial the maximum number of IMFs registered as on products as permitted by RBI, SEBI, PFRDA, March 31, 2020. Out of the 117 aspirational districts, Department of Posts, etc. after obtaining due IMFs are present in three of the aspirational districts approvals from such authorities. in three states viz. Gaya district in Bihar, Giridih district in Jharkhand and Gadag district in 1.2.5.2 The Authority issues 'No Objection Karnataka. Certificates’ (NOCs) for registration of the applicant with Registrar of Companies either as a Private 1.2.6 Common Public Service Centre-SPV Limited Company or as a LLP. Subsequent to this, IMF Department of the Authority processes the 11.2.6.1 Common Public Service Centres (CPSC) applications submitted through online portal for are established under Digital India Programme of grant of registration as IMFs. Applications for NOC/ Government of India and implemented by M/s CSC Registration are received through the online portal e-Governance Services India Limited and includes www.imf.irda.gov.in. similar centers established by the Special Purpose 11.2.5.3 The Authority conducted a workshop for the Vehicle of respective State Governments.The IMFs at Lucknow in July, 2019. The objective of the Common Public Service Centre-Special Purpose workshop was to generate awareness about IMFs vehicle (CPSC-SPV) shall market insurance and to sensitize the existing IMFs about compliance products and also offer other insurance related requirements. Operational feedback was obtained services through the CSC network of those from the IMFs. Operational issues between the insurance companies who have entered into an IMFs and the insurers were sorted out. agreement with the CPSC-SPV. 11.2.5.4 During the year 2019-20, 317 NOCs were 11.2.6.2 The Authority has notified the Insurance issued by the Authority. With this, the total number Regulatory and Development Authority of India of NOCs issued as on March 31, 2020 was 1762. (Insurance Services by Common Service Centres), Further, the Authority has issued 68 IMF Regulations 2015 on October 05, 2015 which is registrations in the year 2019-20, and the total superseded by IRDAI (Insurance Services by number of registrations as on March 31, 2020 was Common Public Service Centers) Regulations, 339.The business generated by the IMF channel 2019. was ~103.23 crore in the year 2019-20 for Life, General and Health insurance segments together. 93ANNUAL REPORT 2019-20 Table II.12: State and District-wise Presence of Insurance Marketing Firms S. | State Number of | Districts No. IMFs 1 | Andhra Pradesh 8 Guntur (4), Krishna (3), Prakasam (1) 2 | Bihar 8 Aurangabad (1), Gaya (1), Muzaffarpur (2), Patna (4) 3. | Chandigarh 7 Chandigarh (7) 4 | Chhattisgarh 3 Raipur(3) 5 | Delhi 45 C-Delhi (1), E-Delhi (4), N-Delhi (2), NE Delhi (1), NW Delhi (10), S-Delhi (8), SW Delhi (8), W-Delhi (11) 6 | Gujarat 32 Ahmedabad (16), Anand (1), Gandhinagar (2), Rajkot (1), Surat (5), Vadodara (6), Valsad (1) 7 | Haryana 13 Ambala (1), Gurugram (3), Hisar (1), Jind (1), Karnal (1) , Kurukshetra (1), Panchkula (1), Roktak (2), Sonipat (1), Yamunanagar (1) 8 | Himachal Pradesh 3 Hamirpur (1), Mandi (1), Shimla (1) 9 |Jammu Kashmir 5 Jammu (5) 10 | Jnarkhand 4 Dhanbad (1), Giridih (1), Hazaribagh (1), Ranchi (1) 11 | Karnataka 12 Bangalore (9), Belgaum (1), Gadag (1), Shimoga (1) 12 | Kerala 11 Ernakulam (4), Kannur (1), Malappuram (1), Palakkad (1), Trivandrum (2), Thrissur (2) 13 | Madhya Pradesh 3 Bhopal (1), Indore (1), Ujjain (1) 14 | Maharashtra 61 Mumbai (26), Nagpur (5), Nashik (3), Pune (20) Thane (7) 15 | Odisha 4 Cuttack (1), Khordha (2), Sabalpur (1) 16 | Punjab 14 Amritsar (1), Hoshiarpur (1), Ludhiana (5), Mohali (7) 17 | Rajasthan 7 Ajmer (1), Jaipur (4), Jodhpur (1), Pratapgarh (1) 18 | Tamil Nadu 9 Chennai (4), Coimbatore (3), Kanchipuram (1), Kanyakumari (1) 19 | Telangana 25 Hyderabad (19), Karimnagar (1), Ranga Reddy (3), Warangal (2) 20 | Uttar Pradesh 43 Aligarh (1), Deoria (1), Gautam Buddha Nagar (8), ,Ghaziabad (5), Gorakhpur (2), Jalaun (1), Kanpur (1), Lucknow (15), Mathura (1), Meerut (1), Moradabad (1), Muzaffarnagar (1), Prayagraj (1), Varanasi (4) 21 | Uttarakhand 6 Dehradun (6) 22 | West Bengal 16 Bardhaman (1), Hooghly (2), Jalpaiguri (1), Kolkata(10), North 24 Parganas (2) Total 339 Note: Figures in bracket are number of IMFs 1.2.6.3 Village Level Entrepreneur (VLE) is an Service Centre, and approved by the Authority upon individual registered and authorized to operate the successful completion of training and examination, Common Public Service Centre, who is in-charge as specified by the Authority. of running the daily operations of the CPSC, as approved by the SCA or SDA and CPSC-SPV under 11.2.6.5 The IRDAI (Insurance Services by Common CSC Model. Public Service Centers) Regulations, 2019 introduced “Village Level Entrepreneur-Ins” (VLE- 1.2.6.4 Rural Authorized Person (RAP) is an Ins) who is a VLE who can sell simple over the individual Village Level Entrepreneur (VLE) or its counter insurance products besides Rural equivalent Registered and Authorized by CPSC- Authorized Person (RAP). Qualification, training and SPV to operate and manage a Common Public examination requirements of VLE-Ins are same as 94ANNUAL REPORT 2019-20 those stipulated for Point of Sales Person. RAP and i. Total number of visitors: 4.26 crore VLE-Ins can sell products available to Point of Sales ii. Total number of policies issued: 61,38,150 Person and all micro-insurance products and all government schemes underwritten by insurers. ili. Total premium procured: ¥3,258 crore 1.2.6.6 The total number of RAP and VLE who have 11.2.8 Point of Sales Person (POSP) undergone training and passed exam and have been issued certificates since inception is 70,804. POS-Life Insurers The performance of CPSC-SPV channel during the FY 2019-20 is as under: 11.2.8.1 In order to give an added fillip in providing easy access to Life Insurance products to people ¢ Number of RAP enrolled at large and to enhance insurance penetration and during FY 2019-20 16,555 density as part of Regulator’s development mandate, the Authority has issued necessary ¢ Number of VLE-Ins enrolled Guidelines to Life Insurers. during FY 2019-20 12,734 11.2.8.2 Salient features of Guidelines on POS — ¢ Total Insurance premium Life Insurance Products procured (Life and Non-life) 253 crore ¢ Defined POS Product as simple plain vanilla ¢ Total Renewal premium type of products wherein each and every collected (Life) ~901 crore benefit is predefined and disclosed upfront clearly at the time of Sale itself and is very 11.2.7 Web Aggregators simple to understand 11.2.7.1 The Authority has promoted an insurance e Prescribed the categories of products which distribution channel called the Insurance Web can be offered as POS Product specifying the Aggregator, for comparing and distribution of parameters Insurance Policies online. The objective of an Insurance Web Aggregator is to maintain a website ¢ Allowed offering only non-linked and individual for providing interface to the insurance prospects products under POS product for price comparison and information of products of different insurers and other related matters. This e Prescribed a Key Feature Document — cum — initiative was taken to increase the insurance Proposal form for POS product penetration through e-commerce and contribute to ° Prescribed channels who can solicit POS the Government of India’s Digital India initiative. Products 1.2.7.2 IRDAI (Insurance Web Aggregators) ¢ Submission of half yearly returns to the Regulations, 2017 was notified on April 13, 2017 Authority on POS product business with an objective to supervise and monitor the Insurance Web Aggregators. These regulations « Allowed filing the existing Non-POS products supersede Insurance Regulatory and Development which meet the parameters of the categories Authority (Web Aggregators) Regulations, 2013. of POS Life Insurance products under existing Insurance Web Aggregators are allowed to sell Life, provisions of “minor modification” enclosing General and Health Insurance products through KFD and the certificates from Life Insurer online and distance marketing modes. stating that the existing product meets the applicable parameters mentioned in the 1.2.7.3 As on March 31, 2020, the number of Guidelines and that their existing IT systems certified Insurance Web Aggregator was 25. The and internal controls are in compliance to these business generated by 18 active insurance Web Guidelines. Aggregator channel for FY 2019-20 is as follows: 95ANNUAL REPORT 2019-20 1.2.8.3 Salient features of Guidelines on POS ° The “Point of Sales Person” shall be at least Persons — Life Insurance 10th pass. ¢ The General insurer including stand-alone ¢ Defined POS Persons as an individual who health insurer or insurance intermediary possesses the minimum qualifications, has proposing to engage the POS person shall: undergone training and passed the examination as specified in the Guidelines and « Ensure that the applicant is not engaged with solicits and markets only such products as any other insurer or insurance intermediary by specified by the Authority. cross-checking with the database housed in Insurance Information Bureau _ (IIB), ¢ Prescribed provisions on training, examination, Hyderabad. appointment of POS persons e Conduct an in-house training of 15 hours for ¢ Specified the products that can be solicited by the candidate POS Persons ° Conduct an examination after successful « Allowed POS persons to distribute Micro completion of the training Insurance products of Life Insurers. ° Issue a certificate to the candidate who has POS - General and Health Insurers passed the examination in the format attached to the circular. l1.2.8.4 The Authority has observed that there are ¢ Engage the successful candidate as POS number of persons who are involved in undertaking person by entering into a written agreement, simple and routine activities pertaining to solicitation specifying the terms and conditions. and marketing of insurance policies. For e.g. bulk of products in motor insurance, travel insurance, ¢ Upload the details in the IIB date-base at the personal accident insurance, etc. require very little end of the day. underwriting. These happen to be largely pre- ¢ Maintain a proper record of training and underwritten products wherein based on the examination for at least five years from the end information provided by the prospect, the insurance of financial year in which these are conducted policy is automatically generated by the system. The which shall be made available to the inspecting intervention required for such a product is minimal official of the Authority during on-site and the training and examination for such persons inspection. could be of a lesser degree. ¢ A “Point of Sales Person” can represent an 11.2.8.5 In order to facilitate the growth of insurance insurance company or an_ insurance business in the country and to enhance insurance intermediary. penetration and insurance density, the Authority as e — It is hereby clarified that if the maximum sum part of its developmental agenda issued guidelines insured under the policy crosses the limit on on “Point of Sales Persons” on October 26, 2015. account of no claim bonus accruing to the 1.2.8.6 Salient features of the guidelines on policyholder, it will be unfair to the POS to be Point of Sales Persons denied his fees on the policy sourced by him. Therefore, the sponsoring entity is allowed to ¢ “Point of Sales Person” who can solicit and recognize such policies as being sourced by market only certain pre-underwritten products the POS and pay the fees to the POS, so long approved by the Authority. it can be clearly established that the excess ¢ Every “Point of Sales Person” shall be identified sum insured is only on account of No-Claim by his PAN Card. Bonus. e The persons soliciting and marketing such pre- 11.2.8.7 The “Point of Sales Person” can sell only underwritten products approved by the the following pre-underwritten product and their respective sum insured limit: Authority shall be called as “Point of Sales Person”.ANNUAL REPORT 2019-20 Ss. Product Maximum Limit of Sum Insured for a General No. | Category Insurance Product Marketed by POS i. Motor Package (2-wheeler, private car and commercial vehicles) ~50 lakhs per risk ii. Motor Third Party (2-wheeler, private car and commercial vehicles) No limit iii. Personal Accident 50 lakhs per life iv. Travel <3 crores per life/ risk or equivalent currency in foreign exchange V. Home 50 lakhs per risk vi. Fire & Allied Peril (Dwelling) ~50 lakhs per risk vii. | Hospital Cash <1 lakh per individual viii. | Critical Illness 3 lakh per individual ix. Health Indemnity 5 lakh per individual X. Cattle/ Livestock ¥1.5 lakhs per risk xi. | Agricultural Pump-set 1.5 lakhs per risk xii. | PMFBY/ WBCIS/ CPIS/ PMSBY/ Govt Schemes No limit xiii. | Crop Insurance other than Govt Schemes <1 lakh per acre xiv. | Micro Insurance products of General and Health insurance 1.2.8.8 The Authority has issued Guidelines on intermediary. If an insurance intermediary appoints Regulatory Framework for appointment of Postmen the MISP, then it shall work for the number of and GrameenDakSevaks of Dept. of Posts as Point insurers as allowed under the respective regulations of Sales Person by India Post Payment Bank (IPPB) governing the intermediary. A MISP may work for vide order dated December 04, 2019. one or more insurers either directly or through the insurance intermediaries, if it so desires. 1.2.8.9 The number of POSP as on March 31, 2020 1.2.9.3 The MISP shall appoint a Designated is as under: Person and all persons distributing motor insurance policies shall be at least class 12 pass and shall Description No. of POSPs undergo training and examination of Point of Sales Person. The appointment of a MISP shall be POSPs as on March 31, 2019 2,43,317 normally valid unless revoked in case of insurers POSPs deactivated during 2019-20 6,089 and valid as long as the certificate of registration is POSPs added during 2019-20 2,89,674 valid in case of insurance intermediaries. A periodic Total POSPs as on March 31, 2020 5,39,080 review of the controls, systems, procedures, and safeguards put in place by the MISP, shall be carried 11.2.9 Motor Insurance Service Provider (MISP) out, at least once a year, by the sponsoring entity(ies). 11.2.9.1 The Authority issued guidelines on Motor 11.2.9.4 An elaborate code of conduct for the MISP Insurance Service Provider (MISP) on August 31, and obligations of the sponsoring entity(ies) has 2017 with the objective of recognizing the role of been prescribed in the guidelines. the automotive dealer in distributing and servicing motor insurance policies so as to have regulatory oversight over their activities connected to insurance. 1.2.9.2 “Motor Insurance Service Provider (MISP)” means an automobile dealer appointed by the insurer or the insurance intermediary to distribute and/ or service motor insurance policies of automotive vehicles sold through it. The MISP shall be sponsored by either insurer(s) or an insurance 97 The MISP shall ensure that the following minimum conditions are met at all times: i) The distribution of motor insurance policies through MISP shall be on the basis of an agreement entered into between the insurer or insurance intermediary and the Motor Insurance Service Provider, as the case may be. iil) |The MISP shall distribute and/ or service motor insurance policies including add-ons only.ANNUAL REPORT 2019-20 Type of Vehicle Max. Distribution Fees Max. Remuneration & Reward payable payable to MISP to insurance intermediary by insurer* 2 wheeler 22.5% of the OD portion of the 22.5% of the OD portion of the automotive vehicle automotive vehicle automotive vehicle Other than 2 wheeler 19.5% of the OD portion of the 19.5% of the OD portion of the automotive vehicle automotive vehicle automotive vehicle Note: *The insurer shall not pay both the remuneration & reward and distribution fees on the same motor insurance policy. ii) The maximum distribution fees payable to ll.2.10 Surveyors and Loss Assessors MISP shall be as follows: 11.2.10.1 Surveyors and Loss Assessors (SLA) play iv) The MISP or any of its associate company, an important role in the process of evaluation and shall not receive directly or indirectly from the settlement of claims pertaining to general insurance insurer and the insurer shall not pay directly policies. Section 64UM of the Insurance Act, 1938 or indirectly to the MISP or any of its associate provides that no person shall act as a surveyor or company any fees, charges, infrastructure loss assessor in respect of general insurance expenses, advertising expenses, business unless he holds a valid SLA license issued documentation charges, legal fees, advisory by IRDAI. No claim in respect of a loss which has fees, or any other payment by whatever name occurred in India and requiring to be paid or settled called except as specified in the guidelines. in India equal to or exceeding an amount specified The MISP shall facilitate the creation of e- in the regulations by the Authority in value on any insurance account and issuance of e- policy of insurance, arising or intimated to an insurer insurance policies. shall be admitted for payment or settled by the insurer unless he has obtained a report, on the loss vi) The sponsoring entity(ies) and MISP shall have that has occurred, from a person who holds a in place a mechanism to address policyholders’ license to act as a surveyor or loss assessor. As grievances. per Section 64 UM of Insurance Act, 1938 amended vide The Insurance Laws (Amendment) Act, 2015, vii) In case there are more than one sponsoring academic qualification as specified by the Authority insurers of a MISP, then all such insurers shall and membership of Indian Institute of Insurance be jointly and severally liable for the actions of Surveyors and Loss Assessors(IIISLA) are statutory the MISP and open for penalties. requirements for a person to act as a surveyor and loss assessor. vill) Automotive dealers holding any insurance Table 11.13: intermediary license/ certificate of registration Licenses Issued to Surveyors and Loss Assessors shall not be allowed to distribute and service Type of SLA 2018-19 2019-20 motor insurance policies. Fresh Licenses They shall surrender existing license/ Individual 512 478 certificate of registration and necessarily Corporate 27 16 become a Motor Insurance Service Provider Total 539 494 in order to distribute and service motor insurance policies. Renewals Individual 2,423 3,507 1.2.9.5 The number of MISP as on March 31, 2020 Corporate 53 51 is as under: Total 2,476 3,558 Description No. of MISPs Trainee Enrolments 1,320 1,158 11.2.11 Third Party Service Providers (TPAs) MISPs as on March 31, 2019 18,629 MISPs deactivated during 2019-20 42 11.2.11.1 Third Party Administrator (TPA) means a company registered with the Authority and engaged MISPs added during 2019-20 3,815 by an insurer, for a fee or by whatever name called Total MISPs as on March 31, 2020 22,486 and as may be mentioned in the health services agreement, for providing health services. 98ANNUAL REPORT 2019-20 l1.2.11.2 TPA may render the following services to ili. Facilitating carrying out of pre-insurance an insurer under an agreement in connection with medical examinations in connection with underwriting of the health insurance policies. health insurance business: 11.2.11.3 As on March 31, 2020 there were 24 TPAs i. Servicing of claims under health insurance registered by IRDAI. During the year 2019-20, no policies by way of pre authorization of cashless Certificate of Registration was granted to any new treatment or settlement of claims other than TPA. Certificate of Registration of Focus Health cashless claims or both, as per the underlying Insurance TPA Private Limited was cancelled by Authority on July 12, 2019. The list of TPAs terms and conditions of the respective policy registered with Authority along with network and within the framework of the guidelines hospitals enrolled by them is provided in Table II.14. issued by the insurers for settlement of claims. The TPAs expanded the network of the hospitals by adding new hospitals to their network as li. Servicing of claims for Hospitalization cover, if specified in Table. any, under Personal Accident Policy and domestic travel policy. Table 11.14: Network Hospitals Enrolled by TPAs (Number of Hospitals) Ss. Name of the TPA As at Additions |Withdrawal/ As at No. March 31,| during Removal |March 31, 2019 2019-20 during 2020 2019-20 1 Alankit Insurance TPA Limited 5,067 173 5 5,235 2 Anmol Medicare Insurance TPA Limited 509 30 0 539 3 Anyuta Insurance TPA In Health Care Private Limited 1,077 0 0 1,077 4 East West Assist Insurance TPA Private Limited 5,188 86 54 5,220 5 Ericson Insurance TPA Private Limited 6,147 1,974 0 8,121 6 Family Health Plan Insurance TPA Limited 12,460 5,146 4,522 13,084 7 Genins India Insurance TPA Limited 4,798 310 83 5,025 8 Good Health Insurance TPA Limited 5,855 405 144 6,116 9 Grand Insurance TPA Private Limited 4,085 73 0 4,158 10 | Health India Insurance TPA Services Private Limited 6,240 2,389 313 8,316 11 Health Insurance TPA of India Limited 2,017 3,625 48 5,894 12 | Heritage Health Insurance TPA Private Limited 7,157 1,300 433 8,024 13 | MDIndia Health Insurance TPA Private Limited 10,789 5,218 949 15,058 14 | Medi Assist Insurance TPA Private Limited 6,872 4,791 417 11,246 15 | Medsave Health Insurance TPA Limited 8,855 227 73 9,009 16 | Paramount Health Services & Insurance TPA Pvt. Ltd. 15,397 1,234 1,518 15,113 17 | Park Mediclaim Insurance TPA Private Limited 3,/36 375 0 4,111 18 | Raksha Health Insurance TPA Private Limited 7,761 576 235 8,102 19 | Rothshield Insurance TPA Limited 3,691 232 21 3,902 20 | Safeway Insurance TPA Private Limited 5,276 1,210 395 6,091 21 United Health Care Parekh Insurance TPA Pvt. Ltd. 5,300 179 161 5,318 22 | Vidal Health Insurance TPA Private Limited 7,701 382 134 7,949 23 | Vipul Medcorp Insurance TPA Private Limited 9,479 2,195 270 11,404 24 | Vision Digital Insurance TPA Private Limited 3,982 868 7 4,843 Total Network Hospitals” 1,49,739 32,998 9,782 1,72,955 Note: * Hospitals may have tied up with more than one TPAANNUAL REPORT 2019-20 BOX ITEM Il.2 BRIEF HIGHLIGHTS OF IRDAI (THIRD PARTY ADMINISTRATORS- HEALTH SERVICES) (AMENDMENT) REGULATIONS, 2019 Insurance Regulatory and Development Authority of India (Third Party Administrators-Health Services) Regulations, 2001 were notified on September 17, 2001 introducing the concept of Third Party Administrators (TPAs) into the Health Insurance Industry. Since the notification of these Regulations, significant developments have taken place in Health Insurance space. Most importantly, under the Insurance (Amendment) Act, 2015, the definition of word intermediary or Insurance intermediary was amended and Third Party Administrators were brought under the definition of the Insurance Intermediaries. In this backdrop, the then IRDA (TPA-Health Services) Regulations, 2001 were revisited and IRDAI (Third Party Administrators-Health Services) Regulations, 2016 (referred as TPA Regulations, 2016) were notified on March 14, 2016. Subsequently, taking into consideration the experience gained while reviewing the performance of the TPA industry, it is considered important to strengthen certain regulatory provisions. It was also considered important to put in place suitable measures for effective functioning of the TPA industry. Hence, IRDAI (TPA-Health services) (Amendment) Regulations,2019 were notified vide gazette notification dated December 04, 2019. Some of the important provisions introduced are presented hereunder: a) The concept of choosing a TPA by policyholders of their choice from amongst the TPAs engaged by the insurers were introduced. This choice is made available only in the cases where services of TPAs are engaged by the insurer for a given insurance product subject to certain conditions. b) Inorder to enable the policyholder to make an informed choice of choosing a TPA, enabling provisions introduced to specify guidelines for disclosure of qualitative and quantitative parameters by all insurers and TPAs on health services rendered. c) Inorder to ensure that only serious players enter the TPA space, the Authority introduced the following additional norms for promoters of the applicant companies seeking registration as Third Party Administrators. 1. | The applicant shall demonstrate the preparedness in respect of adequate technological capabilities, data security and human resources. 2. The promoters of the applicant shall have professional competence and general reputation of fairness and integrity to the satisfaction of the Authority. 3. Each of the promoters shall satisfy the following criteria: i. | Must be carrying on business not related to insurance or engaged in offering professional services not related to insurance for a period not less than three years to the date of application. ii. | Have a positive net worth in all the immediately preceding three financial years to the date of application and iii. Have a net worth of not less than the capital contributed in the immediately preceding two financial years to the date of application. 100ANNUAL REPORT 2019-20 4. Where there are one or more investors in an applicant, any investor holding the shares in the applicant exceeding 10 per cent of the paid up equity capital shall be considered as promoter of the applicant. 5. Indian investors, other than the promoters put together shall not hold more than 25 per cent of the paid up equity capital of the applicant. 6. The promoters shall agree to a lock-in period of three years for the funds proposed to be invested in the applicant. The lock-in period of three years shall reckon from the date of granting certificate of registration by the Authority. d) In order to prevent the existence of non-players in TPA industry a provision was incorporated to ensure that where the TPA could not commence the business operations within twelve months from date of grant of CoR, it shall seek extension of time for a period not exceeding 6 months. In case the TPA did not commence the business operations within the extended period, the Authority shall cancel the certificate of registration. Norms are also introduced on where, an applicant or any of the promoters of the applicant against whom an order of refusal for grant of certificate of registration has been passed by the Authority shall not, for a period of one year from such refusal, submit a fresh application to the Authority for the grant of certificate of registration as a TPA. A TPA against whom an order of revocation or cancellation or denial of the renewal has been passed by the Authority shall not, for a period of two years from the date of such revocation or cancellation or denial, submit a fresh application to the Authority for the grant of certificate of registration as a TPA. f) The Authority also introduced the provisions on maintenance files, data and other related information pertaining to the settlement of claims in electronic form, hence, maintenance of the same by the TPAs again in the physical form is dispensed with. 9) To prevent the abuse/unauthorized sharing of information among various stakeholders, authority incorporated provisions whereby any information or data relating to the group insurance policies of one insurer shall not be shared with any other insurer or any other third party. For the purpose of underwriting, a TPA, with the explicit written approval of the concerned insurer and the Group Insurance Policyholder, may share information or data to any other insurer. BOX ITEM Il.3 STANDARDS FOR HOSPITALS IN THE PROVIDER NETWORK — DISCLOSURE OF QUALITY PARAMETERS Hospitals are playing a key role in providing health services in the country. Health insurance is also growing year on year and is reaching out to larger sections of population. The health insurance claims are settled on cashless basis or reimbursement basis with cashless settlement playing a predominant role over reimbursement mode in terms of number as well as amount of health insurance claims settled. While service providers (Insurers and TPAs) may be privy to the scope of services provided along with infrastructural facilities available with the Network providers at the time of empanelment (while entering into Service Level Agreement), policyholders are not cognizant of the same. 101ANNUAL REPORT 2019-20 As policyholders can make a choice about the network provider at the point of availing cashless facility, there is scope for dissemination of information on quantitative and qualitative parameters of various network providers to the policyholders and insuring public at large. This information enables them understand the medical infrastructure and qualitative medical service being rendered by various hospitals. With this objective of enhancing information flow to the policyholders about the network providers, insurers were mandated to disclose the specified details on infrastructure of the network providers. The draft circular on disclosure of hospital quality parameters was published on the website of IRDAI on February 06, 2020 for consultation. The final circular on disclosure of hospital was notified by IRDAI on June 10, 2020. As per the norms notified by IRDAI, the following details relating to hospitals (Network Providers) are to be disclosed by the insurers: i. Total Bed strength of the Hospital ii. Number of Doctors and qualified nurses in the hospital iii. | Total number of ICU beds in the hospital iv. | Number of Doctors and qualified nurses exclusively available for ICU V. Accreditation received by the Hospital, if any Further, the following qualitative parameters are also to be disclosed by the insurers: vi. | Doctor-Bed ratio vii. |Nurse-Bed ratio viii. Doctor- Bed ratio in ICU ix. | Nurse- Bed ratio in ICU X. C-section rate With regards to quality of health services rendered by hospitals (network providers) to the policyholders of the insurance company, disclosure of the following parameters is mandated. These parameters are to be counted taking the number of admitted cases relating to the concerned insurance company. a. Average Admission Time b. | Average Discharge time Cc. Average length of stay for medical cases d. Average length of stay for surgical cases It was mandated that these details shall be updated as at March 31 of every financial year and be disclosed by June 30. TPAs and Insurers were also directed to disclose the web addresses of the network providers enabling policyholders to visit the website of the respective hospitals for up to date information at any given point of time. 10. These directions will come into effect from April 01, 2021 and the data for financial year ending March 31, 2021 shall be published by June 30, 2021. 102ANNUAL REPORT 2019-20 1.2.12 Performance of Intermediaries significant at 55.73 per cent in 2019-20 (56.75 per Associated with Insurance Business cent in 2018-19). On the other hand, LIC had only 2.86 per cent. Performance of Intermediaries in Life Insurance Business l1.2.12.2 The share of Insurers’ direct sales channel increased from 6.42 per cent in 2018-19 to 7.19 Individual New Business per cent in 2019-20. While private insurers procured 13.09 per cent of their new business premium 11.2.12.1 The traditional channel individual agency through direct selling, LIC procured 1.44 per cent. force continues to be the major channel of Online sales channel contributed at 1.45 per cent distribution for individual new business.The in the year 2019-20, increased from 1.13 per cent contribution of individual agents to the individual in 2018-19. Micro Insurance (MI) agents, Common new business premium has decreased to 60.09 per Service Centres (CSCs), Web Aggregators, cent during the year 2019-20 compared to 62.26 Insurance Marketing Firm (IMF) and Point of Sales per cent in 2018-19. But for LIC, individual agents (POS) channels all together were contributing less are the dominant channel of distribution (94.74 per than one per cent (0.59 per cent) to the individual cent) while it was 24.63 per cent for the private new business premium in 2019-20, a marginal sector. The second major distribution channel of increase from 0.31 per cent in 2018-19, as shown individual new business is corporate agents. The in the Table 11.15. contribution of corporate agents, which was at Group New Business 28.45 per cent during 2018-19 has marginally increased to 28.99 per cent in the year 2019-20. lI.2.12.3 Direct selling continues to be the dominant The share of corporate agents in the new business channel of distribution for group business, with a premium procured by the private life insurers was share of 91.76 per cent of premium during Table 11.15: Business Performance of Intermediaries in Life Insurance (2019-20) (Figures in percent of Premium) Ss. Distribution Channel Individual New Business Group New Business No. LIC# Private Total LIC# Private Total Sector Sector 1 Individual Agents 94.74 24.63 60.09 1.62 0.87 1.47 2 Corporate Agents i. Banks 2.78 52.70 27.45 0.007 22.56 4.40 ii. Others* 0.08 3.03 1.54 0.03 7.50 1.49 3 Brokers 0.05 3.36 1.68 0.02 3.72 0.74 4 Direct Sale 1.44 13.09 7.19 98.33 64.58 91.76 5 Online Direct Sale 0.45 2.46 1.45 - - - 6 Micro Insurance Agents 0.43 0.002 0.22 - 0.77 0.15 7 Common Service Centres - 0.003 0.001 - - - 8 Web Aggregators - 0.54 0.27 - - - 9 Insurance Marketing Firm 0.03 0.11 0.07 - - - 10 | Point of Sales - 0.08 0.04 - - - Total 100 100 100 100 100 100 Referrals - 0.04 0.02 - - - Note: 1. New business premium includes first year premium and single premium. 2. The leads obtained through referral arrangements have been included in the respective channels. 3. * Any entity other than banks but licensed as a corporate agent. 4. # Does not include its overseas new business premium. 103ANNUAL REPORT 2019-20 Chart Il.1 Channel-wise Individual New Chart II.2 Channel-wise Group New Business Business Performance of Life Industry Performance of Life Industry (2019-20) (2019-20) MI Agents Point of 0.22% Individual Corporate Sales Agents Agents - Corporate CSCs 0.04% Web 1.47% Banks4.40% Agents - 0.00% Aggreators Online Others 1.49% Direct Selling Brokers 7.19% 0.74% Brokers 1.68% Figures in percent of premium 2019-20. The corresponding share in 2018-19 was in the year 2019-20. The contribution of corporate 90.78 per cent. This channel contributed 64.58 per agents was 10.32 per cent of premium. All other cent and 98.33 per cent of the group new business channels together contributed to remaining 11.20 premium of the private and public sector Insurers per cent of premium. respectively. Another important distribution channel for Group business of the private insurers was Performance of Intermediaries in Health Banks. During the year 2019-20, banks contributed Insurance Business (Excl. PA and Travel 22.56 per cent of the total group new business Insurance) premium in case of the private insurers whereas it was 19.03 per cent in 2018-19. LIC procured 1.62 11.2.12.5 Amongst various channels for distribution per cent of the group business premium through of health insurance policies, individual agents its traditional channel individual agency force while contributed a major share in total health insurance private insurers procured 0.87 per cent through this premium at 34 per cent. The share of this channel channel. The contribution of brokers channel was was high at 75 per cent in individual Health 0.74 per cent to the industry new business premium Insurance premium. Direct sales (other than online) under group business (Table II.15). is the second major channel for distribution of health insurance business. This channel contributed 29 Performance of Intermediaries in General per cent in total health insurance premium. Their Insurance Business share in government business was 100 per cent. Third important channel for distribution of health 11.2.12.4 Amongst various channels of distribution insurance business is brokers, who contributed 23 of business for General Insurers, direct sale channel per cent of total health insurance premium. The contributed to major share in premium with 28.39 share of brokers was high at 42 per cent in group per cent followed by brokers and individual agents health insurance premium. “Bancassurance” with 25.93 per cent and 24.17 per cent respectively channel contributed 9 per cent of total health 104ANNUAL REPORT 2019-20 Table II.16: Business Performance of Intermediaries in General Insurance (2019-20) (Figures in percent of Premium) S. | Distribution Channel Public Private Sector Specialized Total No. Sector Insurer Insurer Insurer (excl. SAHI) Individual Agents 39.32 14.71 - 24.17 2 | Corporate Agents 2.50 17.81 0.01 10.32 i. Banks 1.48 11.04 - 6.36 ii. Others 1.03 6.77 0.01 3.95 Brokers 19.27 33.84 3.85 25.93 Direct Business 31.84 27.77 9.51 28.39 i. Online 0.40 1.49 0.03 0.94 ii. Other than online 31.44 26.28 9.47 27.44 Micro Insurance Agents 0.0003 0.005 0.93 0.06 Referral Arrangement 0.02 0.00 - 0.01 Others 7.05 5.86 85.71 11.14 Total 100.00 100.00 100.00 100.00 Chart I1.3 Chart I1.4: Channel-wise Business Channel-wise Performance of Performance of General Insurers Health Insurance Business (2019-20) (Excl. PA & Travel Insurance) Direct sale Online Web Referral Arrangement 1.10% Aggregators . Direct Business 0.01% Corporate Agents 0.99% Point of Online 0.94% Others 2.41% \ 0S.a1le3s% Micro Insurance Micro Insurance Corporate Agent Agents 0.06% Corporate Agents 0.08% Others 3.95% Agents Direct Business- Banks Co Br ap no kr sat 6e . A 3g 6e %n t Other than 9.479 online27.44% Others 11.14% Brokers 23.26% Individual Agents 24.17% Brokers 25.93% 105ANNUAL REPORT 2019-20 Table 11.17: Business Performance of Intermediaries in Health Insurance (Excl. PA and Travel Insurance) (2019-20) (Figures in percent of Premium) S. | Distribution Channel Govt. Group Individual Total No, Business Business excl. Govt. Business Business 1 | Individual Agents - 7.99 75.21 33.64 2 | Corporate Agents - 16.44 8.91 11.88 i. Banks - 12.37 8.06 9.47 ii. Others - 4.07 0.85 2.41 3 | Brokers - 42.31 4.30 23.26 4 | Direct Business 100.00 33.05 8.77 30.00 i. Online - 0.53 2.12 1.10 ii. Other than online 100.00 32.52 6.66 28.90 5 | Micro Insurance Agents - 0.15 0.00 0.08 6 |Common Service Centres - - 0.001 0.0002 7 |Web Aggregators - 0.06 2.44 0.99 8 | Insurance Marketing Firms - 0.002 0.04 0.02 9 | Point of Sales - 0.01 0.31 0.13 Total 100.00 100.00 100.00 100.00 insurance premium and “Online Sale” channel (Payment of commission or remuneration or reward contributed one per cent of total health insurance to insurance agents and insurance intermediaries) premium. Regulations, 2016 on December 14, 2016 which was made effective from April 01, 2017.The salient 11.2.13 Regulation for Payment of Commission features of the regulations are us under: or Remuneration or Reward i. Commission, Remuneration and Reward 11.2.13.1 Subsequent to promulgation of Insurance defined under the regulations Law (Amendment) Act, 2015, Sec 40 states that no person shall pay or contract to pay any Every insurer shall have a Board approved remuneration or reward, whether by commission policy for payment of commission or or other-wise for soliciting or procuring insurance remuneration to insurance agents and business in India to any person expect an insurance insurance intermediary. agent or an intermediary in such manner as may be specified by the regulations. In addition, Sec 31 iii. The objective of the Policy shall include the B states that no insurer shall in respect of insurance utilization of insurance agents and insurance business transacted by him, shall pay to any person intermediaries in that manner that: a) increase by way of remuneration, whether by way of insurance penetration and density in the commission or otherwise in excess of such sum as country; b) is in the interest of policyholders; may be specified by the regulations. c) is commensurate with the business strategy; d) brings cost efficiencies; e) gives an 11.2.13.2 Pursuant to the above Sections of the indication on the relative degree of importance Insurance Act, the Authority had issued IRDAI placed on each of them. 106ANNUAL REPORT 2019-20 The maximum commission or remuneration or The board approved policy shall stipulate the reward that is allowed for life insurance specific proportion of rewards to commission/ products, health insurance and general remuneration which shall be reasonable and insurance products are specified in the justifiable, to individual insurance agent/ regulations. insurance intermediary subject to the overall limit as given in the Reg. 6(d)(ii) and 6(e)(ii) of Reward shall be payable over and above the IRDAI (Payment of commission or commission or remuneration based on the remuneration or reward to insurance agents Board approved policy. and insurance intermediaries) Regulations, 2016. vi. No reward shall be paid to insurance intermediaries whose revenues from other iii. There shall be consistency in the approach to than insurance intermediation activities is more rewards payable to insurance agents and than fifty percent of their total revenue from all insurance intermediaries for similar businesses the activities. and situations. Vii. Reward to be calculated on an overall basis The insurers shall communicate in writing at for insurance agents and insurance the beginning of the year to insurance agents intermediaries respectively and not linked to and insurance intermediaries about the each and every policy solicited by an insurance maximum rewards that they can earn during agent or an insurance intermediary. the year subject to fulfilment of stipulated criteria of board policy and keeping in view the viii. Reward in Life insurance not more than 20 per laid down proportion of rewards to commission cent of first year commission or remuneration / remuneration. paid to insurance agents and insurance intermediaries Further, if any addition/ changes/ deletion in the reward program is undertaken by the Reward in General insurance including health insurer, the same also be communicated to insurance not more than 30 per cent of commission or remuneration paid to insurance insurance agents and intermediaries in agents and insurance intermediaries. advance. Insurers shall submit the Board approved 1.2.14 Central Database of Licensed Insurance policy on payment of commission and to the Sales Persons in India (ENVOY) Authority as specified in the regulations. 11.2.14.1 In an endeavour to ensure that all licensed I1.2.13.3 The Authority has perused the Board insurance sales persons working for insurers and approved policies submitted by insurers on intermediaries including entities such as Insurance Payment of commission or remuneration or reward. Agents, Broker Qualified Persons, Specified Based on the observations, the Authority has issued circular on April 03, 2020 clarifying and emphasizing Persons of Corporate Agents, Authorized Verifiers the following: of Web Aggregators, Point of Sales Persons (POS) etc. do not work with multiple insurers/insurance i. | The board approved policies shall contain the intermediaries in the same business category, objective and transparent criteria including the IRDAI has initiated the Central Database of all parameters on which the rewards are Insurance Sales Persons in India (ENVOY), to be calculated along with the necessary justification and logic. constituted at Insurance Information Bureau of India (IIB). 107ANNUAL REPORT 2019-20 11.2.14.2 The database (ENVOY — hitps:// ll.3 PROFESSIONAL INSTITUTES CONNECTED envoy.iib.gov.in) was launched on August 24, 2017 WITH INSURANCE EDUCATION initially covering Point of Sales Persons, Specified The Indian Insurance sector has seen a rise in Persons of Corporates Agents, Qualified Persons demand for insurance education, training and of Insurance Brokers and Authorized Verifiers of research. As such, the Authority remains in touch Web Aggregators and subsequently during May with professional institutions connected with 2018, was extended to insurance agents of Insurance Education in India and abroad. insurance companies and Insurance Sales Persons of IMF. 11.3.1 Institute of Insurance and Risk Management (IIRM) lI.2.14.3 ENVOY also provides a search facility for the use of Insurers and Insurance Intermediaries 1.3.1.1 The Institute of Insurance and Risk whereby an applicant insurance sales person's Management (IIRM), Hyderabad set up in 2004, is details are queried for a match in the database. a Joint Initiative by IRDAI and the State Government Appointment of such a person by the insurer or of Telangana under the aegis of TSIIC. It has been insurance intermediary shall be taken up only after conceived as a Centre of Excellence for Advanced ensuring that the applicant does not already figure Research and Training in areas of Financial in the database. Services including Insurance, Actuarial Sciences and Analytics, Risk Management and Pension Fund ll.2.14.4 Considering the constraints in the sharing Management along with meeting multiple demands and storage of Aadhar number due to the recent of the Indian economy. The Institute aims to changes in the rules, the Authority issued circular strengthen education in various aspects of the on June 30, 2020 by shifting the identifier from Financial Services Sector in general and Insurance Aadhar number to PAN and also directed all Industry in particular. Approved by the AICTE, IIRM insurers and intermediaries to submit the same to is an effort to establish an Institute of Global Insurance Information Bureau (IIB) not later than Standards, catering to all aspects of Financial August 14, 2020. Services. 11.2.14.5 The number of Licensed Insurance Sales 11.3.1.2 IIRM’s two-year Management program with Persons in ENVOY database as on March 31, 2020 Insurance as a key specialization has given a new are as under: outlook for the Insurance sector for the students. In Sponsoring Number of Number of order to strengthen Insurance education, the agency Entities Insurance institute offers a two-year Post Graduate Diploma Sales Persons in Management program (PGDM) with a Insurer 38 4,54,399 combination of electives that trains students for Insurance Broker 156 8,581 managerial positions in the Insurance sector and Corporate Agent 104 1,00,382 other Industries. IMF 16 16 l1.3.1.3 To specifically address the skill based talent Web Aggregator 1 3,821 for the Insurance sector, IIRM also has a one-year Total 5,67,199 Certificate Course with specialization in Insurance 108ANNUAL REPORT 2019-20 & Risk Management (PGCM). This course imparts 11.3.2.4 Apart from conducting professional the requisite skills and knowledge to handle examinations, the Institute has been mandated to insurance businesses. Students of this program are develop course content and conduct pre- absorbed in various departments of an Insurance recruitment test for insurance agents and pre- Companies. licensing exam for surveyors as well. It is also a training centre for pre/ renewal licensing training 1.3.1.4 The Institute’s recent efforts have made for Brokers, Insurance Marketing Firms (IMFs), many students consider Insurance sector as a Corporate Agents and to conduct exam for Principal viable career option. The institute has reached out Officers/ Specified Officers of Corporate Agents. to educational Institutes across the country The Institute has also come up with a course for sensitizing students and creating awareness about village level entrepreneurs under Common Service the prospects and growth in the Insurance sector. Centre guidelines. IIRM’s efforts to popularize and provide relevant human resources to the Insurance sector has been 11.3.2.5 The Institute is a Member of the Institute of paying dividends. There is an enhanced optimism Global Insurance Education and has long standing about the Insurance sector and its contribution to association with many other reputed global the economy among the student community. institutions and associations. The Institute is a Member of the International Insurance Society (IIS) lI.3.2 Insurance Institute of India (Ill) and acts as IIS Ambassador for India and SAARC region. The Institute has professional alliances with I1.3.2.1 The Insurance Institute of India (III) was training institutes abroad. During the year 2019- established in the year 1955, for the purpose of 20, it entered into an agreement with Insurance promoting insurance education and training. The Institute of Nepal for cooperation in conduct of Institute is governed by the Council consisting of examinations, training and capacity building in Corporate Members representing Indian public insurance sector. sector insurers and Associated Institutes spread all over the country. 11.3.2.6 During the year 2019-20, Institute concluded and published two research reports 1.3.2.2 The Institute conducts Licentiate, relating to Property Insurance in New and Existing Associateship and Fellowship Examinations at 160 Housing and Flood Peril Study for Mumbai city on centers in the country and at 13 locations abroad. behalf of sponsoring organisations. The Institute As on 31.03.2020, there were 3,48,302 members works closely with Chambers of Trade and including 57,964 Associate Members and 33,877 Commerce and shares its research/ survey results Fellow Members of the Institute. Institute and other learnings with the insurance industry qualifications are held in high esteem not only in participants. India but also in neighbouring SAARC countries, Africa, the Middle East and in ASEAN region. 11.3.2.7 College of Insurance, the training arm of the Institute is recognised by Government of India 11.3.2.3 Through participation in the essay and as institution of higher learning in insurance, and, technical paper writing competitions, the Institute has, in Mumbai and Kolkata state of the art training encourages members to study and express facilities and hostel rooms, library and gymnasium. themselves on different topics, and, offers cash During the year ended March 31, 2020, about 2,500 awards and recognition by way of publishing participants from India and abroad attended selected essays/ papers in the Institute’s Journal. 109ANNUAL REPORT 2019-20 trainings. Col also organises seminars/ promotes research and studies in loss control and conferences/ workshops. During the year, thought minimization techniques and measures and share provoking seminars were organised in the areas of the same with Insurance Industry and general Health Insurance, Fraud Risk Management, public and to update its members on application of Disaster Risk Management, Risk Based Capital and new technologies for improving service to the users Credit Insurance. and consumers. It brings out guidance notes, instruction manuals, periodicals for the use and 1.3.2.8 With the aim of giving impetus to insurance benefit of members and others connected with the awareness, loss prevention and skill development, profession of surveyors and loss assessors. as also to make available employable youth to the insurance industry participants, the Institute 11.3.4 Other Professional Institutes reaches out to Colleges and Universities across 11.3.4.1 The Authority also has statutory the country and conducts workshops, insurance representation in the Council of the Institute of awareness programmes. During the year, the Actuaries of India (IAI), a statutory and professional Institute established connect with Agricultural body for regulation of profession of Actuaries in Universities so as to make the students aware of India. Its objective, among other things, includes crop insurance and the opportunities in agriculture regulation of the practice by the Members of the insurance arena. profession of Actuary. 11.3.3 Indian Institute of Insurance Surveyors and 11.3.4.2 Another noteworthy integrated management Loss Assessors school in relation to insurance education is the lI.3.3.1 The Indian Institute of Insurance Surveyors National Insurance Academy (NIA), Pune which and Loss Assessors (IIISLA) is an institute promotes, develops and nurtures research and promoted and established by the Authority and consultancy activities on institutional and individual incorporated under Section 25 of the Companies basis. Act, 1956 on October 04, 2005. Membership of the 1l.4 LITIGATIONS, APPEALS AND COURT institute is mandatory for grant of surveyor license. PRONOUNCEMENTS The Institute seeks to function as a self-regulatory body. 11.4.1 The details of the litigation in terms of cases filed before the Supreme Court, various High 1.3.3.2 The institute is established to promote Courts, Securities Appellate Tribunal (SAT), Civil quality in profession of Surveyors and Loss Courts, Motor Accident Claims Tribunal (MACT), Assessors through education and training, facilitate and Lok Adalat, as also cases disposed/dismissed introduction of best practices amongst its members during 2019-20 are provided in Table II.18 and Table and to disseminate technical information amongst 1.19. its members to upgrade their skill and knowledge. It conducts professional examinations relating to the profession of Surveyors and Loss Assessors. It 110ANNUAL REPORT 2019-20 Table II.18: Details of Legal Cases Filed during 2019-20 Ss. Particulars of Life Non- | Health | Interme | HR CAD Total No. | Cases filed Life diaries 1 Supreme Court - 1 1 - - - 2 2 Writ Petitions filed in High Courts 3 18 11 19 1 18 70 3 Securities Appellate Tribunal - 3 - 8 - - 11 4 Writ Appeals, LPAs filed in High Courts - 2 - - - - 2 5 Contempt Petitions filed in High Courts - - - - - 1 1 6 Consumer Cases (DCF+SCDRC+NCDRC) - - - - - 60 60 7 Civil and Lok Adalat cases - 1 - - - 3 4 8 MACT cases - - - - 1 1 9 PILs - 1 - - - 1 2 Total 3 26 12 27 1 84 153 Table 11.19: Details of Legal Cases Disposed/Dismissed during 2019-20 S. | Particulars of Life Non- | Health | Interme HR CAD Total No.| Cases filed Life diaries A|B;A/B/;A/|B/A|{B Bi/A|B|A |B Writ Petitions filed in High Courts 1/3 | - ;}10) -| 3 | 4 1] 6 2 9 | 10 | 33 Securities Appellate Tribunal 1 1 - 1 - | - - - - - 1 2 Writ Appeals, LPAs filed in High Courts - - - | 2 | - - - - - - - | 2 4 Consumer Cases (DCF+SCDRC+NCDRC) - - - - - - - - - 18 | - | 18 5 PILs - | 1 - - - - - - - - - | 1 Total 2,5 13 3 | 4] 6 2 27 | 11 | 56 Note:A- Cases disposed with direction to IRDAI B- Cases disposed without direction to IRDAI 111ANNUAL REPORT 2019-20 BOX ITEM Il.4 COVER FOR MOTOR OWN DAMAGE RISKS FOR CARS AND TWO-WHEELERS Further to Circular dated August 28, 2018 on implementation of the Directions of the Hon’ble Supreme Court of India in the matter of WP No.295/2012 of Shri.S. Rajaseekaran vs Union of India and Ors., the Authority issued the following guidelines on June 21, 2019 relating to Own Damage Insurance cover for Cars and Two-wheelers which replaced guidelines in Para 5 (i) (2) set out in the circular referred above, relating to annual cover for Motor Own Damage. Effective September 01, 2019, insurers were instructed to make available stand-alone annual Own Damage covers (including standalone OD cover for fire and/or theft (GR 45 A and 45 B) if opted for by the policyholder) for cars and two-wheelers, both new and old. Consequently, effective September 01, 2019, the issuance of bundled policies for cars and two-wheelers is not compulsory. However, Long term standalone Own Damage policy was not permitted. Policyholders have the option to renew the Own Damage component of a bundled cover falling due on or after September 01, 2019, with the same insurer or different insurer, on an annual basis. For issuance of stand-alone Own Damage annual cover as well as for renewal of the Own Damage component of a bundled cover, insurers were instructed to ensure that OD cover is offered only if a Motor TP cover is already in existence or is taken simultaneously. The name of the insurer, policy number and the start date and end date of the TP policy shall be indicated in the OD policy document. The Stand-alone Own Damage policy shall clearly mention that the coverage is only for Own Damage and no other liability in connection with the vehicle. The pricing of a stand-alone OD policy shall continue to be that being offered for the OD component of a package policy. Another circular was issued on July 11, 2019 to reiterate provision of the Authority's previous circular dated August 28, 2018 on implementation of the Directions of the Hon’ble Supreme Court of India in the matter of WP No.295/2012 of Shri.S.Rajaseekaran vs Union of India and Ors. It was reiterated that long term motor product permitted under para 2(i), 5 (i) of the above circular shall be offered only to new private cars and new two-wheelers. These products shall not be offered for renewal of existing policies or for old vehicles. However, Long Term Two Wheeler Insurance Policy being issued for three-years as permitted vide circular ref IRDA/NL/CIR/MOTP/192/08/2014 dated August 04, 2014 may continue to be offered for renewal. 112ANNUAL REPORT 2019-20 1.56 INTERNATIONAL COOPERATION IN 11.5.1.3 An Executive Committee, whose members INSURANCE represent different geographical regions, heads the IAIS. From Asian region, there are five Members IRDAI recognizes importance of adopting representing in the Executive Committee. international best practices while introducing and Chairman, IRDAI, is one of the Members implementing regulatory measures domestically. In representing from Asian region, others being the this context, and in furtherance of its regulatory insurance regulators from China, Japan, Korea, objectives, IRDAI engages with various international UAE, Malaysia, Hong Kong and Singapore. organization, forums and foreign regulators. IRDAI continued to actively engage and contribute to 1.5.1.4 IRDAI have participation in the main ongoing developments in the international arena committees of Policy Development Committee, in the year 2019-20 as well. Macroprudential Committee and Implementation and Assessment Committees. These committees 11.5.1 Association with International Association oversee standard setting activities in the area of of Insurance Supervisors (IAIS) policy development, financial stability and implementation and assessment of IAIS 1.5.1.1 The major international engagement supervisory material etc. continues to be with International Association of Insurance Supervisors (IAIS), an international 1.5.1.5 Under IAIS Committee System, each standard setting body responsible for developing committee has established various working groups/ principles, standards and other supporting material task forces to help in carrying out their duties. The for the supervision of the insurance sector and IRDAI has participation in the IAIS working groups assisting in their implementation. Established in looking into aspects of Financial Inclusion, 1994, IAIS represents insurance supervisory Corporate Governance, Market Conduct, Macro authorities of more than 200 jurisdictions Prudential Policy and Surveillance and Insurance representing 152 countries. The IAIS provides a Capital Standard Development. forum for Members to share their experiences and understanding of insurance supervision and 11.5.1.6 IRDAI contributes to IAIS’s work by active insurance markets. It holds annual conference participation in the meetings of the Committees/ where supervisors, industry representatives and Working Group/ Task Forces held in-person and other professionals discuss developments in the through tele conference. The deliberations and insurance sector and topics affecting insurance knowledge sharing translate into the formulation regulation. and adoption of global insurance standards. Participation in the meetings of IAIS committees/ 11.5.1.2 The IAIS conducts its activities through a Working Groups/Task forces have provided very committee system led by Executive Committee useful inputs and have been useful in IRDAI’s own which in turn supported by five Committees (called domestic regulation making. “Parent Committees”) viz., Audit and Risk (ARC), Budget (BC), Macroprudential (MPC), Policy 11.5.1.7 IRDAI supported the role of IAIS in providing Development (PDC) and Implementation and a platform for insurance supervisors to share their Assessment (IAC) Committees. experiences on the possible implications of COVID- 19 pandemic for the global insurance sector. Accordingly, IRDAI joined the IAIS’s initiative for 113ANNUAL REPORT 2019-20 information exchange between insurance Morocco and Rwanda) to participate in an 18 supervisors by providing periodical updates on the months’ duration project called “Inclusive Insurance regulatory, supervisory and other financial policy Innovation Lab”. In the lab, each jurisdiction is measures being taken in response to the COVID- represented by a team consisting of broad range 19 pandemic by IAIS Member authorities. of stakeholders including industry. The participants are engaged in dialogue and mutual learning and 11.5.1.8 During the year, IRDAI had participated in develop innovative solutions to increase uptake of a couple of Peer Review Process (PRP) exercises insurance amongst vulnerable people and by IAIS that involve assessing the implementation businesses. and observance level of Insurance Core Principles’ standards, and its effectiveness in a jurisdiction. The 11.5.2 Bilateral Engagements PRP output report also contain useful findings and 11.5.2.1 Effective May 2013, IRDAI is a signatory to practices to encourage effective implementation of the Multilateral Memorandum of Understanding supervisory practices by member jurisdictions. (MMOU) of International Association of Insurance IRDAI participated in the PRPs on thematic topics Supervisors (IAIS) which provides an international of “Mandate for Supervisors and Supervisory platform for cooperation and sharing of information. Powers” which includes ICP 1 and 2, “Corporate Further, the IRDAI (Sharing of Confidential and Risk-Governance” that includes ICP 4 Information Concerning Domestic or Foreign Entity) (Licensing), ICP 5 (Suitability of Persons), ICP 7 Regulations, 2013 are in place which provides for (Corporate Governance), ICP 8 (Risk Management the manner in which confidential information can and Internal Controls), “Conduct of Business” which be shared with other regulatory bodies. addresses ICP 19. IRDAI found to have been satisfactory observance levels where reports have l1.5.2.2 IRDAI had so far signed two bilateral MoUs. been published. One with Insurance Authority, United Arab Emirates UAE and another with Federal Insurance Office 11.5.1.9 IRDAI had also participated in a survey on (FIO), United Sates of America (USA). IRDAI and Financial Health and Stability Indicators (FHSIs) FIO have concluded the MoU during August, that was facilitated by the IAIS in support of the 2019.The MoU proposal provides a framework for International Monetary Fund (IMF) and the World cooperation and coordination, including for the Bank Group (WBG), whose objective was to obtain exchange of information and research assistance some key information related to the use of FHSIs with respect to each Authority's overview and other by insurance supervisors. lawful responsibilities. Under the agreement, both 11.5.1.10 Some of supervisory staff of the Authority the countries intend to share their experiences on had also successfully completed capacity building various regulatory functions and to provide mutual programme of IAIS called “FSI-IAIS Regulatory and assistance including training activities. India and Supervisory Training Online (FIRST ONE)’, a USA have also agreed to continue to facilitate combination online tutorials and live webinars. cooperation on international standard-setting activities, financial stability and the development 11.5.1.11 During the year, the IAIS’s implementation and implementation of consumer protection through partner ‘Access to Inclusive Insurance (AZ2ii)’ had sound prudential regulation of the insurance sector. selected India represented by IRDAI along with three other developing countries (Argentina, 114ANNUAL REPORT 2019-20 11.5.3 Asian Forum of Insurance Regulators 11.5.5 Financial Sector Assessment Programme (AFIR) (FSAP) 1.5.3.1 Asian Forum of Insurance Regulators 11.5.5.1 The Financial Sector Assessment Program (AFIR), a forum of insurance supervisors from Asia (FSAP), a joint programme of the International and Oceania regions, was established based on Monetary Fund (IMF) and World Bank (WB), is a Beijing Declaration on Regional Insurance comprehensive and in-depth assessment of a country’s financial sector. In developing Regulation Cooperation in 2005. The mission of the economiesand emerging markets, FSAP AFIR is to strengthen capacity building, facilitate assessments are conducted jointly by IMF and insurance regulatory capability and promote World Bank and in advanced economies by IMF regulatory cooperation in Asia and Oceania regions. alone. The FSAP includes two major components AFIR currently has 21 members. AFIR Members viz., financial stability assessment (responsibility of have been meeting annually with each participating the IMF) and financial development assessment jurisdiction taking turns to be the host organizer. (responsibility of the World Bank). FSAPs are The first AFIR conference was held in Beijing in mandatory for every five years for the 29 2006 and the latest conference was held in Macau systemically important jurisdictions. India is one of in 2019. The eighth annual conference was held in these 29 countries. The first FSAP for India was India in 2013 and during the Macau conference, conducted in 2011-12 and the report published by the members have accepted the proposal to host IMF on August 29, 2013. the 2020 annual conference in India. 11.5.5.2 The second FSAP mission was initiated by 11.5.4 Financial Stability Board (FSB) the joint IMF-WB team in December 2016 followed by two more mission visits in March and June-July, 1.5.4.1 Financial Stability Board (FSB) is an 2017. Subsequently, IMF and WB have released international body established to address financial the Financial System Stability Assessment (FSSA) system vulnerabilities and to drive the development and Financial Sector Assessment (FSA) reports and implementation of strong regulatory, respectively for India on December 21, 2017. As supervisory and other policies in the interest of part of the India 2017 FSAP, the IMF also published financial stability. One of the main mandates of FSB a technical note on “Insurance Sector Regulation is to implement G20 policy announcements on and Supervision”. This technical note provides an financial regulation. In FSB, India is represented assessment of the recent development of regulation by Ministry of Finance (MoF), Reserve Bank of India and supervision of the Indian insurance sector and (RBI) and Securities Exchange Board of India made recommendations for Indian Insurance (SEBI). IRDAI contributes to FSB’s work by way of market. The Report observes that most of the 2011 providing its views and comments on insurance FSAP recommendations on insurance regulation sector related issues discussed in the FSB have been addressed. The report mentions that the meetings to the Ministry of Finance. IRDAI also four ICPs rated in 2011 as only Partly Observed provides responses to FSB _— surveys/ (PO), the related recommendations have all been questionnaires/reviews relevant to insurance. addressed, through the legislative changes, strengthening of non-life reserving requirements and introduction of a set of requirements on insurance fraud. 115ANNUAL REPORT 2019-20 11.5.6 OECD International Network on Financial 1.5.7.3 During 2019-20, IRDAI continued to Education (INFE) contribute towards an effective and useful engagement with the Government of India with 1.5.6.1 The Organization for Economic Co- regard to various international Treaties and operation and Development (OECD) provides a dialogues in areas related to insurance sector. unique policy forum for governments to exchange views and experiences on financial education as 1.5.7.4 IRDAI also participates in international an important means to financial inclusion. Having conferences, seminars and workshops in order to recognized the importance of financial literacy, strengthen the exchanges and cooperation in OECD International Network on Financial insurance field. Education (INFE) was launched in 2008 by OECD 11.6 PUBLIC COMPLAINTS governments. India participates regularly in the INFE’s activities, represented by four of India’s 11.6.1 Grievance Redressal Policy financial regulators viz. RBI, SEBI, IRDAI and PFRDA. IRDAI became a member of OECD INFE 11.6.1.1 The IRDAI facilitates resolution of in April, 2012. During OECD INFE meetings, the policyholder grievances by monitoring the insurers’ participants share initiatives taken across the globe policy of Grievance Redressal and takes several with regard to Financial Literacy and Financial initiatives towards protecting the interests of the Inclusion. Insurance consumers. Grievance Redressal procedure is prescribed in protection of 11.5.7 Other Engagements policyholders’ interests Regulations, 2017 in terms of which the IRDAI mandated all insurers to have 11.5.7.1 The Authority was supposed to co-host two in place a grievance redressal policy, designate a international events involving Organization for Grievance Redressal Officer at the Head Office/ Economic Co-operation and Development (OECD) Corporate Office/Principal Office and also a and Asian Development Bank Institute (ADBI) viz. Grievance Redressal Officer at every other office. Roundtable on Insurance and Pension — March 16- The Regulations also prescribe insurers to 17, 2020 and Symposium on Reinsurance — March constitute a policyholder protection committee in 18, 2020. In October 2019, a team from OECD accordance with the corporate governance had a field trip to India to better understand guidelines for receiving and analysing reports reinsurance market structure and its supervision relating to grievances and their Redressal. as part of their study project. However, due to prevailing COVID 19 pandemic, the said event has 11.6.2 Integrated Grievance Management System been deferred for next year. 11.6.2.1 In order to provide alternative channels to 1.5.7.2 In June, 2019, a two-member team from receive complaints against insurers, IRDAI has set Tanzania Insurance Regulatory Authority (TIRA) up IRDAI Grievance Call Centre (IGCC) which have undergone as part of attachment training receives complaints through a toll free telephone programme, at IRDAI’s office, Hyderabad, on good number and by email and registers complaints apart practices in regulation and supervision of insurance from furnishing the status of the resolution. IRDAI sector. has also put in place the Integrated Grievance 116ANNUAL REPORT 2019-20 Chart II.5: Classification of Life Insurance Complaints 30% 26% Ss & & (ee = [e) oO © 2% 3% 0.7% 0.3% &(S) £ = . . . Se Policy Unfiar Survival Proposal Death Claims ULIP Related Servicing Business Claims Processing Practices FY 2018-19 Ml FY 2019-20 Management System (IGMS) as an online system complaints handled. The private life insurers for grievance management that is not only a resolved 99.95 per cent of the complaints reported, gateway for registering and tracking grievances while LIC resolved 97.45 per cent of the complaints online but also act as an industry-wide grievance repository for IRDAI to monitor disposal of 11.6.3.2 In number of complaints reported, there has grievances by insurance companies. IGCC has an been an increase of about 1.2 per cent in the year interface with IGMS and through IGMS, IRDAI has 2019-20. an interface with grievance systems of all insurers. 1.6.3.3 As can be seen from Chart II.5, the 11.6.3 Status of Grievances in IGMS classification as per the IGMS in terms of grievance redressal guidelines, indicates a substantial Life Insurers decrease of four per cent in the complaints under Unfair Business Practices and marginal decrease 1.6.3.1 During 2019-20, the life insurance of two per cent in the complaints under other companies resolved 98.26 per cent of the Table 11.20: Status of Grievances as per IGMS (Number of Grievances) Insurer Type 2018-19 2019-20 Reported | Attended /| Pending at | Reported Attended | Pending at during during the end during during the end the year the year of the year the year the year | of the year Life Insurer LIC 1,02,127 1,02,127 0 1,12,005 1,09,153 2,852 Private 61,137 61,254 84 53,212 53,272 24 Life Insurer Total 1,63,264 1,63,381 84 1,65,217 1,62,425 2,876 General Insurer Public Sector 20,968 21,931 339 23,002 22,699 642 Private 21,793 21,876 261 26,986 27,218 29 General Insurer Total 42,761 43,807 600 49,988 49,917 671 Grand Total 2,06,025 2,07,188 684 2,15,205 2,12,342 35,47 117ANNUAL REPORT 2019-20 Chart II.6: Classification of General Insurance Complaints 62% 669% 2) = & a = 3 w 16% 15% 44% 3 5 12% 0.8% 0.2% 2 i $7 3% 2% 2% 1% 0.8% 0.7% 0.6% 0.5% —_—*9.1% < Claim Policy Others Premium Refund Product Coverage Proposal Cover Related Related note Related M@ FY 2018-19 HM FY 2019-20 category during 2019-20 over 2018-19; increase 11.6.3.6 As can be seen from the Chart II.6 that there of one per cent in the complaints under Death is a one per cent reduction of the complaints Claims, increase of two per cent in the complaints reported under policy related and two per cent under Survival Claims and increase of three per reduction under other category during 2019-20 over cent in the complaints under Policy Servicing during 2018-19. There is an increase of four per cent in 2019-20 over 2018-19. The complaints under ULIP the complaints reported under Claims in the Related and Proposal processing have maintained complaints reported during 2019-20 over 2018-19. Complaints reported under all other categories have relatively same share to the total complaints during maintained relatively same share as that of the the last two years. previous year. General Insurers Insurance Industry 11.6.3.4 The General insurance companies resolved 11.6.3.7 Industry has witnessed an increase of 4.46 98.67 per cent of the complaints handled during per cent complaints in the year 2019-20. A total of the year 2019-20. The private General insurance 2.15 lakh complaints were reported in the year companies resolved 99.89 per cent and public 2019-20 as against 2.06 lakh complaints in the year General insurance companies resolved 97.24 per 2018-19. cent of the complaints handled by them. As at March 31, 2020, a total of 671 complaints were 11.6.4 Status of Grievances in DARPG portal pending for resolution, out of which 29 were belonging to private sector insurance companies 11.6.4.1 From the grievances registered in and the remaining 642 were pertaining to public Department of Administrative Reforms and Public sector insurance companies. Grievances (DARPG) portal, 5339 grievances have been referred to IRDAI during the year 2019-20. A 11.6.3.5 In number of complaints reported,there has total of 5372 grievances have been disposed of been an increase of 16.9 per cent in the year 2019- during the year. A total of 126 grievances were 20 as compared to the number reported in 2018- pending as at March 31, 2020. Out of this, 6 19. grievances were pending for resolution beyond 60 days. 118ANNUAL REPORT 2019-20 Table II.21: Grievances Registered in DARPG Portal and Referred to IRDAI (Number of Grievances) Grievance Source Grievances at Received Total Grievances | Grievances the start of during Grievances disposed of | at the end 2019-20 2019-20 of 2019-20 during of 2019-20 2019-20 DARPG 11 271 282 272 10 DPG 3 279 282 281 1 Local/Internet 53 2,510 2,563 2,507 56 Pension - 8 8 8 - PMO 90 2,242 2,332 2,274 58 President Secretariat 2 29 31 30 1 Total 159 5,339 5,498 5,372 126 Note: DARPG - Department of Administrative Reforms and Public Grievances; DPG- Directorate of Public Grievances; PMO- Prime Minister's Office Il.7.2 Two meetings of the Insurance Advisory Pending for Number of Grievances Committee were convened during the year 2019- < 15 days 84 20. They are: 15 - 30 days 21 i. 39" Meeting of the IAC was held on June 06, 31 - 60 days 15 2019 > 60 days 6 Total 126 40" Meeting of the IAC was held on September 25, 2019 ll.7 FUNCTIONING OF THE ADVISORY COMMITTEE Reinsurance Advisory Committee Insurance Advisory Committee ll.7.3 Based on the approval dated December 06, 2018 of DFS, Gol under Section 101B (1) of the 1.7.1 The Insurance Advisory Committee (IAC) Insurance Act, 1938, the IRDAI vide Order No. consists of 25 members to represent the interests IRDAI/RI/ORD/MISC/212/12/2018 dated December of commerce, industry, transport, agriculture, 31, 2018 had re-constituted Re-Insurance Advisory consumer fora, surveyors, agents, intermediaries, Committee (RAC) for the period of three years upto organizations engaged in safety and loss December 30, 2021. The details of members are prevention, research bodies and employees' as under: association in the insurance sector. The Chairperson and the members of the Authority are Mrs. T L Alamelu, joined the IRDAI as Member (NL) the ex officio Chairperson and ex officio members w.e.f. July 01, 2019, which resulted in a casual of the Insurance Advisory Committee. The object vacancy in the RAC. Mr. Arun Agarwal has been of the Insurance Advisory Committee is to advise nominated as Member of RAC in place of Mrs. TL the Authority on matters relating to the making of Alamelu. the regulations. The Insurance Advisory Committee ll.7.4 One meeting of the Reinsurance Advisory may advise the Authority on such other matters as Committee was convened during the year 2019- may be prescribed. 119ANNUAL REPORT 2019-20 20 on July 25, 2019. The RAC in its meetings dated vi. Policy servicing related grievances against March 15, 2019 and July 25, 2019 had discussed insurers and their agents and intermediaries and recommended Obligatory Cessions for FY vii. Issuance of life insurance policy, general 2020-21. insurance policy including health insurance 11.8. FUNCTIONING OF OMBUDSMAN policy which is not in conformity with the proposal form submitted by the proposer 11.8.1 In order to provide an expeditious and viii. Non-issuance of insurance policy after receipt inexpensive forum for adjudication of matters of premium in life insurance and general relating to claims in respect of personal lines of insurance including health insurance insurance upto a certain limit, Government introduced a system of Ombudsman in the Any other matter resulting from the violation Insurance Sector with effect from November 11, of provisions of the Insurance Act, 1938 or the 1998. Currently there are 17 insurance ombudsmen regulations, circulars, guidelines or instructions in the country who are allotted to different issued by the IRDAI from time to time or the geographical areas as their areas of jurisdiction. terms and conditions of the policy contract, in so far as they relate to issues mentioned at 11.8.2 The grounds relating to claims for which a clauses (a) to (f) . complaint can be made to the Insurance Ombudsman are as follows: 11.8.3 Each Ombudsman is empowered to redress customer grievances in respect of insurance i. Delay in settlement of claims, beyond the time contracts on personal lines where the specified in the regulations, framed under the compensation amount sought is less than ¥30 Insurance Regulatory and Development lakhs. The Insurance Ombudsman adjudicates Authority of India Act, 1999 upon the complaint and issues an Award. The insurer shall comply with the award given by the Any partial or total repudiation of claims by the Ombudsman within 15 days of the receipt of the life insurer, general insurer or the health insurer acceptance letter from the complainant and it shall intimate the compliance to the Ombudsman. iii. Disputes over premium paid or payable in terms of insurance policy 11.8.4 IRDAI in order to monitor the non-compliance of the award of Insurance Ombudsman has issued iv. Misrepresentation of policy terms and Circulars Ref: CAD/Insu.Omb/10-11 dated conditions at any time in the policy document November 23, 2010 and Ref: IRDAI/Cir/Misc/194/ or policy contract 11/2015 dated November 03, 2015. In the circular v. Legal construction of insurance policies in so dated November 03, 2015 issued by IRDAI, Insurers far as the dispute relates to claim have been advised as follows: Name Organization Position in RAC Shri M Ramaprasad Ex Member, IRDAI Chairman Smt. T L Alamelu CMD, Agriculture Insurance Company of India Ltd. Member Shri Girish Radhakrishnan CMD, United India Insurance Company Ltd. Member Shri Rajive Kumaraswami MD & CEO, Magma HDI General Insurance Co. Ltd. Member Shri Ritesh Kumar MD & CEO, HDFC ERGO General Insurance Co. Ltd. Member 120ANNUAL REPORT 2019-20 ¢ Orders of Judicial/Quasi-Judicial Bodies d. Organizing structured and _ proactive should be complied with by the Insurer within discussions with Government, lawmakers and the time frame stipulated in the order or award regulators. and in cases where time frame is not specified e. Conducting research in life insurance, publish in the order/award, the order/award should be monographs and contribute to development of complied within 60 days of the receipt of the the sector. order/ award by the Insurer and f. Acting as forum of interaction with other e — In cases where the Insurer prefers an appeal organizations of the financial services sector. against the order of the Judicial/ Quasi-Judicial body, such appeal against the order should g. Playing a leading role in insurance education, be preferred within the stipulated time limit as research, training and conferences. per the rules applicable. h. Providing help and guidance to members when ¢ The Complainant should be informed in the necessary. matter accordingly. i. Be an active link between the Indian life 1.9 INSURANCE ASSOCIATIONS AND insurance industry and the global markets. INSURANCE COUNCILS 1.9.1.3 Committees/sub-committees working 11.9.1 Life Insurance Council under LI Council 1.9.1.1 Life Insurance Council is a forum that The committees/sub-committees working under LI connects the various stakeholders of the Life Council are providing valuable suggestions to the Insurance sector. It develops and coordinates all Authority. discussions between the Government, Regulatory Board and the Public.Constituted under Sec.64C i. | Sub-committee to develop report on 'Common of Insurance Act 1938, the Life Insurance Council Minimum Standards’ for the Industry for functions through several sub-committees and reporting purposes to IRDAI includes all 24 life insurance companies in India. The sub-committee had submitted its report 1.9.1.2 The Functions of LI Council and recommendations to IRDAI. Some of LI Council functions are li. Sub-committee for review of Fraud Monitoring Framework for Life Insurance industry a. Creating a positive image of the industry and enhancing consumer confidence. IIB had entered into Master Service Agreement with Life Insurance Council and Individual b. Maintaining high standards of ethics and Agreements with the Life Insurers for the governance. purpose of Quest Database. IIB is also working with the Industry led Committee on Industry- c. Promoting awareness of the role and benefits level Data Standardisation in Life Insurance. of life insurance.ANNUAL REPORT 2019-20 Sub-committee for Legal and Compliance life insurance sector in general & of Life Insurance products in comparison of other Based on the discussions in Legal and Financial Institutions. The working group of Compliance Sub-committee meeting of life Chief Marketing Officers created specialized council, appropriate representations were sent sub groups for PR, Media, Creative & Digital. to IRDAI and other government authorities All sub group leads are supported by CMOs & which included suggesting Amendments to the sub teams of representatives across the LI Insurance Act, 1938 as amended by Insurance industry. This Life Insurance Awareness Law, (Amended Act 2015) and Seeking Campaign was launched on December 05, exemption for Filing of Form DPT-3 under Rule 2019 with “Sabse Pehle Life Insurance’ as its 16A of Companies (Acceptance of Deposits) final creative expression. The campaign was Rules 2014. covered cross tv, digital, radio, outdoor and other mediums successfully. Sub-committee for Risk Management vii. Committee on Health Regulations The Chief Risk Officers Committee of LI Council was constituted to deliberate and Life Insurance Council had submitted discuss on various aspects of risk factors being representation to IRDAI to allow life insurers faced by Life Insurance Industry and to mitigate to sell indemnity products. Also Life Council the same. The committee discussed how the along with the Industry representatives had a crisis in IL&FS, DHFL etc. have affected the discussion with Chairman IRDAI on the subject financial service sector and contributed to the matter. Basis the representation and discussions, IRDAI had formed a Committee investment risk to the insurers and emphasized and requested the Committee to submit the the need for thorough analysis before making report. The Committee consists. of any investments as well as the risks involved representatives from both Life and General in simply relaying upon credit ratings. Insurers. Committee to Review Resignation of ISP's of 1.9.1.4 Other activities carried out by Life IMF’s Insurance Council in 2019-20 The three member committee constituted by Meeting with RBI IRDAI to take decision on resignation of Secretary, LI Council took a delegation of Insurance Sales persons (ISP) got dissolved heads of taxation of Life Insurers on April 08, due to taking effect of Amendment in the IRDAI 2019 to meet General Manager, RBI to seek Registration of Insurance Marketing Firm Clarification on Income earned by Life (Amendment) Regulation, 2019 issued on July Insurance Companies on Insurance policies 26, 2019. purchased by NRIs. It was agreed that RBI would consider vi. Sub-Committee for Insurance Awareness The five member Insurance Awareness Committee was vested with the task of enhancing insurance awareness in the country and to remove the misconception about the 122 the issue raised by Life Insurers and come out with suitable clarification. RBI also issued clarification letter on Convertible Foreign Exchange with respect to premium received by Life Insurance Companies.ANNUAL REPORT 2019-20 Aadhaar Authentication License Vi. Actuarial Studies on HIV/AIDS On advice of IRDAI, LI Council collected IRDAI had asked LI and GI council to jointly application forms from Life Insurers and undertake actuarial studies on HIV/AIDS. As submitted the same to IRDAI. Consequently agreed in the eighth GB meeting of LI Council 53 insurers have been allowed by the held on March 25, 2019, IAI agreed to the Department of Revenue to offer Aadhaar proposal from LI Council that they will Authentication services to policyholders. constitute a Committee of Actuaries to look in to the HIV related cases to draw way forward. Expenses of Management of Life Insurers LI Council provided the nomination details as requested to IAI on August 20, 2019. In the Life Insurance Council had sent representation eleventh GB meeting of LI Council held on to IRDAI seeking forbearance from Expense September 27, 2019, President, IAI briefed GB of Management regulations for the FY 2019- Members that they are awaiting nominees from 20. A detailed discussion with Member Finance GI Council and also mentioned the cost for and Member Life, IRDAI on September 16, carrying out the study will be around five lakh 2019 and submitted detailed rupees to which GB Members gave principal recommendations for changes to EoM approval to LI Council to go ahead with study. regulations vide its letter dated October 07, 2019. The recommendations were approved Vil. Pradhan Mantri Jeevan Jyoti Bima Yojana in the EC meeting and GB meeting of LI (PMJJBY) Council held on December 13, 2019 at Mumbai. Council submits weekly data to DFS, Ministry of Finance (MoF) highlighting the reconciled Meeting of Tax Heads statement of claims in respect of PMJJBY. Tax Heads of Life Insurers meet at regular Council also regularly updates its members on intervals at LI council office to discuss the any communication received by it from DFS, issues related to Direct and Indirect tax of the MoF and IRDAI with respect to the PMJJBY Industry. LI Council took up those issues with Scheme. MoF, Gol and followed up consistently along viii. Common Public Service Centers with the Industry Tax Group. E&Y and KPMG are the Consultants appointed by LI Council As per Insurance Services by Common Public for direct and indirect tax representation. Service Centers Regulations, 2019, Insurers Secretary, Life Insurance Council along with will directly remit the funds to CPSC-SPV as few tax heads of Life Insurers gave pre- budget per the agreement between Insurers and 2020-21 presentation to Ministry of Finance. CPSC-SPV for distribution of its insurance products through the CPSC-SPV centers. Representation on Dispensation on Hence, Insurers have stopped remitting funds Regulatory Compliances in the wake of to Life Council's Escrow Account. COVID-19 Life Insurance Council had submitted 11.1.9.5 Representations to IRDAI and GOI representation to IRDAI to seek Dispensation Life council made a number of representations to on Regulatory Compliances in wake of COVID- IRDAI and Government of India and some of the 19 which was considered by IRADI in the key representations are as follows: interest of both the insurers and the policyholders. 123ANNUAL REPORT 2019-20 Transfer Pricing Provisions to Life Insurance IRDAI Letter on "Challenges of Insurers and Companies Capabilities of Insurance Repositories" Prayer for deferment of implementation of IRDAI Revised Draft -Master Guidelines on IRDAI’s circular on a) Benefit Illustration and AML/CFT - for all the Reporting Entities in b) Other market conduct aspects dated Insurance Sector September 26,2019 Recommendations on Master Circular on Point Draft application form for use by Insurance of Sales Products and Persons - Life Companies to IRDAI for usage of Insurance dated December 02, 2019 Authentication Services under the Aadhaar Act Report on Minor Modification to Product AMC for unclaimed policyholder folio Regulations Committee recommendation on e-Repository Pre budget 2020-21 suggestions for Life Insurers Life Insurance Industry representation for ITC Committee report on 'Persistency Improvement availment on account of Amnesty Scheme for in Life Insurance Products’ filing of GSTR 1 Concept Paper/Proposal on Index Linked Life Insurance Industry representation on Annuities implementation of E-invoicing on Outward Supplies Convenient solutions to Annuitants (Senior Citizens) for submission of Life Certificate Life Insurance Industry representation on implementation of [E-invoicing on Feedback sought regarding IC-38 syllabus and Procurements Question Bank for IC-38 Mandate to capture contact details such as Frequently Asked Questions (FAQs) regarding mobile numbers, email id of all policyholders amendment to section 194DA of the Income Non-applicability of Companies (Acceptance tax Act, 1961 as introduced by the Finance of Deposits) Rules, 2014 to Insurance (No. 2) Act, 2019 and issues arising therefrom Companies Comments on draft IRDAI (Minimum Proposed amendments in guidance under Information for Inspection or Investigation) Principle-6 of | Guidelines on Stewardship Regulations 2019 Code for Insurers in India Implementation of provision related to Sec 3(3) Insurance cover to HIV/AIDS in Health of RPwD Act, 2016 Insurance policies IRDAI Communication seeking Suggestions on Recommendations of Appointed Actuaries on PIVC (Pre-Issuance Verification Calls) New Product Regulations IRDAI Draft Circulars containing Operational Recommendations to allow Use & File Guidelines on Life Insurance Products. modification in Term and Term-with-ROP products to the extent of change in reinsurance arrangement 124ANNUAL REPORT 2019-20 ¢ — Representation to allow sharing the Certificate on date, there are a total of 44 companies (25 of Insurance (Col) through either physical or general insurance, six standalone health insurance, electronic mediums such as email, SMS etc. one PSU reinsurance, 10 FRBs and two specialized insurance companies) which are members of the ¢ Representation on sharing of hospital Gl Council. After the passage of the Insurance Laws information to Private Life Insurance (Amendment) Act in April 2015, GI Council is a Self- companies for effective fraud investigation and Regulatory Organization for the non-life insurance claim assessment. industry's market conduct and practices. « Representation on prevention of Money- 11.9.2.2 The Executive Committee of the General laundering (Maintenance of Records) Third Insurance Council consists of the following persons: Amendment Rules, 2019 a. four representatives of members of the ¢« — Representation on reporting of Unfair Business General Insurance Council elected in their Practices individual capacity by the members ¢ Request for deferment of penalty prescribed b. an eminent person not connected with under section 271DB of the Income-tax Act, insurance business, nominated by the IRDAI 1961 (Act) c. four persons to represent insurance agents, ° Seeking Amendment to the Insurance Act, third party administrators, surveyors and loss 1938 as amended by the Insurance Laws assessors and policyholders respectively as (Amendment) Act, 2015. may be nominated by the IRDAI « Suggestions on PMJJBY scheme to the MoF One of the elected representatives as mentioned Committee in (a) is elected as the Chairperson of the Executive Committee of the General Insurance Council. ¢ — Views/Comments on further opening up of FDI for Insurance companies 11.9.2.3 As per Section 64L (1) of the Insurance Act, 1938 the GI Council has the following functions: ¢« Plea to defer adoption date of IND AS 117 for Life Insurance Industry a. to aid and advise insurers, carrying on general insurance business, in the matter of setting up 1.9.2 General Insurance Council standards of conduct and sound practice and in the matter of rendering efficient service to 1.9.2.1 The General Insurance Council (GI Council) holders of policies of general insurance is a representative body of general insurers including Stand-alone Health Insurers, Specialized b. to render advise to IRDAI in the matter of Insurers, Reinsurers, Foreign Reinsurer Branches controlling the expenses of such insurers (FRBs) and Lloyd’s India, registered with IRDAI. As carrying on business in India in the matter of per Section 64C of the Insurance Act, 1938 (and commission and other expenses amended in January 2015) all general insurers, health insurers and reinsurers granted registration c. to bring to the notice of IRDAI the case of any and licence by IRDAI to carry out business in India such insurer acting in a manner prejudicial to are members of the General Insurance Council. As the interests of holders of general insurance policiesANNUAL REPORT 2019-20 to act in any matter incidental or ancillary to any of the matters specified in clauses (a) to (c) as with the approval of IRDAI may be notified by the Gl Council in the Gazette of India. 1.9.2.4 The General Insurance Council is an important link between the Insurance Regulatory and Development Authority of India and the Non- Life insurance industry. It also takes up for the Industry’s issues with the Government. While the Council plays the role envisaged for it by the Insurance Act, it also facilitates overall growth of the industry in a fair and equitable manner in the interest of all stakeholders. 11.9.2.5 The activities of the council during the year 2019-20 are: i. _Asarepresentative body of all non-life insurers, SAHI companies, reinsurance companies and specialized insurers operating in India, the Council has furnished the views of the industry to the IRDAI and or Government of India in respect of various new regulations framed, amendments carried out to the existing regulations, as a part of the consultative process the Regulator Taken up various tax issues that are impacting the industry, at appropriate levels, including CBDT, CBIC and Finance Ministry. Organized several intra industry level discussions among Chief Underwriters and Chiefs of Claims’ Departments for enhancing customer satisfaction and bringing in more customer centric products. Actively interacted in various groups, committees and sub-committees formed by IRDAI, various industry bodies like FICCI, Cll, ASSOCHAM, etc. aimed at overall enhancement of policy holders'/ insurance beneficiaries' experience. vi. Contributed to the IRDAI’s customer centric initiatives of standardization of wordings and exclusions in some of the popular insurance products. Vii. Launched and carried out an ‘Insurance Education and Information Campaign’ over Television and Digital Media with support of its member companies over a period of about four months in 2019-20 and received / Gol adopts. appreciation from general public. ii. Participated in the discussions and contributed vill. Actively been involved in seminars, workshops, its views, where ever sought, in the discussions, Television interviews, training development and notification of The Motor college sessions and presented the Vehicle Act (comprehensively amended in perspective of the General Insurance industry 2019). Council is also participating in the for proper appreciation of the insurance discussions aimed at developing the applicable principles and nuances. CMV Rules. 126ANNUAL REPORT 2019-20 PART - Ill STATUTORY AND DEVELOPMENTAL FUNCTIONS OF THE AUTHORITY Section 14 of the IRDA Act, 1999 (IRDA Act) lays lll.2 Protection of The Interests of Policyholders down the duties of the Authority to regulate, in Matters Concerning Assigning of Policy, promote and ensure orderly growth of the insurance Nomination by Policyholders, Insurable Interest, business and reinsurance business. Sub-section Settlement of Insurance Claim, Surrender Value (2) of the said section lays down the powers and of Policy and Other Terms and Conditions of functions of the Authority. Part Ill of the Annual Contracts of Insurance. Report covers the activities of the Authority in 2019- Grievance Redressal 20 while carrying out its functions and exercising the powers conferred on it. 11.2.1 The Authority has notified IRDAI (Protection of Policyholders’ Interests) Regulations, 2017 lll.1 Issue to The Applicant a Certificate of providing for various do’s and don'ts for insurers Registration, Renew, Modify, Withdraw, Suspend and intermediaries at the point of sale, point of or Cancel Such Registration claim, etc. The Authority has also prescribed lll.1.1 During the FY 2019-20, no new insurance insurers to have in place, a board approved policy for protection of policyholders which shall include or reinsurance company has been granted Certificate of Registration (CoR). various service parameters and Turnaround time (TAT) for rendering services to policyholders under 11.1.2 ITl Re was granted CoR by the Authority to the said regulations. Further, the regulations also transact reinsurance business with effect from mandate insurers to have in place an effective December 30, 2016. The Company failed to mechanism for redressal of policyholder’s commence its business operations within one year grievances. The Authority, through its Consumer of date of issue of CoR and even after granting Affairs Department has set up a “Grievances Cell” extension of time. Pursuant to request made by as well as a “Grievance Call Center” for M/s. IT| Reinsurance Limited for surrender of policyholders of life and general insurance Certificate of Registration (CoR) for cancellation, companies in order to provide speedy, cost effective the IRDAI has cancelled CoR No. 154 granted to and efficient grievance redressal system. The M/s. ITI Reinsurance Limited vide Order No. IRDA/ system enables the complainants to register, track RI/ORD/MISC/075/05/2019 dated May 08, 2019. their complaints online. Apart from playing a facilitative role in helping policyholders getting their lll.1.3 Pursuant to request made by M/s. MS Amlin grievances redressed by the insurers within the (India) Private Limited and MS Amlin Syndicate stipulated time, the Authority also examines on a 2001 (‘MS Amlin’) a service company of Lloyd’s continuous basis, the underlying issues that cause India, for surrender of Certificate of Registration grievances and works towards rectifying the (CoR) for cancellation, the IRDAI has cancelled CoR systemic issues involved. No. LLOYD’S/SC/002 granted to MS Amlin vide Order No. IRDA/RI/ORD/MISC/113/07/2019 dated The Authority has also mandated all insurers to July 10, 2019. have in place, a Policyholders’ Protection Committee as stipulated in the guidelines for 127ANNUAL REPORT 2019-20 Corporate Governance. The Regulations also prescribes Grievance Redressal Procedure and lay down the circumstances in which the complaint is treated as closed. It is also emphasized about the need to review the systems in place to sensitize not only frontline staff but also customer service staff/officials at all levels of the organization on handling policyholder grievances with seriousness, promptness and empathy to enhance the trust and confidence in the insurance sector. Settlement of Insurance Claim 11.2.2 The Authority has advised all insurance companies to honor the genuine claims intimated or submitted at a later date than the time specified in the policy, due to unavoidable circumstances. third party insurance, the Authority, through the Insurance Information Bureau of India, has provided a web based facility. The facility provides the users the details of the vehicle, insurance status and address of the policy issuing office. Addressing issues of Unclaimed amounts 111.2.5 Various issues relating to unclaimed amounts have been addressed by the Authority as mentioned below a) Unclaimed amounts defined - “Unclaimed amount includes any amount payable to Policyholder as death claim, maturity claim, survival benefits, premium due for refund, premium deposit not adjusted against premium The insurer's decision to reject a claim due to delay in and indemnity claims etc. remained unclaimed beyond six months from the due date for submission of intimation or documents, shall have settlement of the claim amount.” to be based on sound logic and valid grounds as the time limitation clause is neither absolute nor b) Unclaimed amounts need to be maintained as does work in isolation. As such an insurer shall not a single segregated fund with investment repudiate any claim unless and until the reasons mandated in money market instruments and/ of delay are specifically ascertained, recorded and or fixed deposits of scheduled banks. Recovery insurers satisfy themselves that those claims would of expenses capped at 20 basis points. have otherwise been rejected even if reported in Information of unclaimed amounts needs to time. be disclosed on website and the bank account mandated to be linked for all new policies. Dealing with Orphan Policies Communication to policyholder is mandated Il1.2.3 Keeping in mind the gap created by the exit and ageing reporting format prescribed. No of insurance agents in servicing the life insurance appropriation or write back is allowed. policies and also to promote the persistency of Unclaimed amounts shall not be counted for insurance policies, the Authority has prescribed that insurance companies allot lapsed orphan life solvency margin and reporting on aging of the insurance policies to individual insurance agents unclaimed amounts as also disclosures in the whose registration is in force. The allotted agent's notes to Accounts are prescribed. From the financial year 2016-17 onwards, the details would be intimated by the insurer to the investment income earned was mandated to policyholder concerned. be allocated to the unclaimed amount fund. It Web based Facility for Motor Policy holders was also prescribed that the insurer pays the identified unclaimed amount along with the 11.2.4 To enable access to data relating to investment income so credited to the Insured/ insurance status of motor vehicles with a view to policyholders/claimants. In case of any award/ assisting road accident victims or claimants of motor order made by statutory body including a court, 128ANNUAL REPORT 2019-20 which includes an interest component, it shall If no revised option is received at least 90 days not carry any further interest. prior to date of vesting, the Insurer may go ahead and process the annuity payments as All insurers having unclaimed amounts of per the original option exercised at the policyholders for a period of more than 10 proposal stage/ collected later as stated at years, need to transfer the same to the Senior Point 2. If a revised option is exercised by the Citizens' Welfare Fund (SCWF) of the policyholder which is received by the Insurer Government. at least 90 days prior to the date of vesting, Addressing Issues in Deferred Annuity Plans the annuity payments are to be processed and released according to the revised option. 11.2.6 On noticing that in deferred annuity plans, non-receipt of Annuity Option from the policyholders Guidance on Insurance Claims due to Floods before the vesting date is leading to delay in the and Cyclone commencement of annuity on vesting date and consequent inconvenience/loss to annuitants, in 11.2.7 The year 2019 have seen the occurrence of order to protect the policyholder’s interests, the several Natural Catastrophic events in various parts Authority mandated as under in respect of deferred of the country. While in May 2019, State of Orissa pension/annuity plans where all Annuities falling faced the wrath of Fani, there were floods in the due from 1st April 2016 onwards. States of Karnataka, Kerala, Gujarat and Maharashtra in August, 2019. The Authority issues The Insurer shall obtain Annuity Option duly guidance to the industry during catastrophes, exercised by the proposer at the proposal keeping the interests of policyholders affected in stage. Necessary provision shall be made in view. the proposal forms. The same shall be captured in the proposal/policy record. 11.2.8 During the year 2019-20, guidance was issued to general insurers with a view to ensure In all the deferred annuity policies where the that claims pertaining to loss of life and property life insurer has not obtained Annuity Option arising out of the above events were attended exercised by the proposer at proposal stage, the same may be obtained and captured in promptly. The Authority advised the Insurers to the policy records without further loss of time. initiate steps for quick registration and disposal of claims on the following lines: At least 6 months prior to the vesting date, the insurer shall send a communication to the a. To nominate a senior officer at the company policyholder intimating the Annuity amount level to act as a Nodal Officer for the affected under various options available and the States. The Nodal Officer’s duty is to coordinate selected option. Insurer shall provide an the receipt, processing and settlement of all opportunity for the policyholder to review his eligible claims. decision based on the latest information and select any other annuity option than what he/ Details of offices/ special camps set up for the she selected earlier. Insurer shall clearly inform purpose and other relevant details may be the policyholder in that communication that the publicized through the Insurer’s website, media last date for receipt of revised option, if any, is and through State Government channels to at least 90 days prior to the date of vesting enable filing of claims. giving a specific date. 129ANNUAL REPORT 2019-20 c. Claims to be surveyed immediately and claim due to Cyclone Amphan and Nisarga and out of payments/on account payments were this, claims amounting to ¥54.26 crores were disbursed at the earliest. settled to 3369 claimants. Disposal of pending claims at various stages is being monitored by the d. Adequate number of surveyors to be engaged Authority regularly. immediately in the affected areas. Guidance on Insurance Claims in North East e. The Insurers were also requested to launch Delhi caused by riots extensive awareness campaign in the affected states duly highlighting the measures taken 1.2.12 During the year 2019-20, the Authority by them. issued guidelines to insurers in order to speed up attending to insurance claims arising out of loss of 11.2.9 The status of claims due to natural life, property and business due to the tragic riots in catastrophes in the year 2019-20 is provided in North East Delhi during February 2020. The Table Ill.1. Authority advised Insurers to act immediately on I11.2.10 In respect of the majority of the cases, claims receipt of claim intimations and nominate a senior are outstanding due to reinstatement of property officer who would act as a nodal officer for Delhi not having taken place. However, on account State, for co-ordination and facilitation. payments are largely settled. There are also some instances of the required documents not having 111.2.13 Insurers were advised to publish in the press been submitted by the insured. and communicate through State Government channels, the contact details of offices/special 111.2.11 In the year 2020, Cyclone Amphan have arrangements set up for the purpose. Insurers were created havoc in the states of West Bengal and advised to initiate immediate steps for quick Orissa in the month of May and Cyclone Nisarga in registration of claims and engage adequate number Maharashtra, Gujarat and other neighbouring of surveyors immediately in the affected areas to states in the month of June. During FY 2020-21 ensure that all claims are promptly assessed and also, the Authority has issued guidance to insurers payments of claims/on account payments are to attend the claims arising out of the above events disbursed within 15 days. Insurers were also promptly. As on June 30, 2020, claim amounting to advised to create extensive awareness campaigns ¥1713.78 crores were reported by 13592 claimants Table Ill.1: Status of Claims due to Natural Catastrophes during 2019-20 (Amount in ¢crore) Claims Reported Claims Settled Claims Outstanding Catastrophe Event Number of | Amount of |Number of | Amount of | Number of | Amount of claims claims claims claims claims claims Cyclone Fani 13,836 1,426.65 11,188 464.17 304 306.52 Maharashtra Floods 24,869 806.14 21,457 351.73 386 258.49 Karnataka Floods 67,835 400.37 67,202 107.07 185 111.88 Kerala Floods 16,511 242.44 10,328 118.88 5,466 60.69 Gujarat Floods 17,753 524.00 14,481 148.74 262 215.25 Total 1,40,804 3,399.61 1,24,656 1,190.59 6,603 952.82 Note: Updated status as on June 30, 2020 130ANNUAL REPORT 2019-20 BOX ITEM Iil.1 STANDARDIZATION OF EXCLUSIONS IN HEALTH INSURANCE CONTRACTS Regulatory framework relating to Health Insurance has undergone various changes and improvements over the years. The IRDAI (Health Insurance) Regulations as well as the TPA (Third Party Administrators) Regulations and guidelines notified thereunder have introduced standardization of various definitions and formats to be used in the health insurance industry. These standardizations were introduced with the main objective of promoting uniformity keeping the interests of policyholders in focus. With the increase in number of insurance companies offering health insurance as well as health insurance products in the market, it has been considered important to rationalize and standardize the exclusions prevalent in the health insurance policy contracts. It is also considered very much important to enhance the availability of health insurance coverage through this exercise. Further, uniform industry wide approach adopted while incorporating exclusions shall also result in enhancing transparency in health insurance contract. With the above objectives, the Authority has notified the guidelines on standardization of exclusion in health insurance contracts vide Circular Ref: IRDAI/HLT/REG/CIR/175/09/2019, dated September 27, 2019. The important highlights of the aforementioned guidelines are: i. | Exclusions not allowed in Health Insurance Policies: With the objective of enhancing availability of health insurance in health insurance contract, it is decided not to allow the Insurance companies to incorporate certain prevailing exclusions, which are twelve in number, in Health Insurance Contracts (i.e. diseases contracted after taking the policy, Puberty and Menopause related Disorders). ii. | Standard Wordings for 18 common exclusions: In order to ensure uniformity across the industry and enhance transparency the wordings for 18 common exclusions that have been prevalent in Health Insurance Policies were standardized. In order to enable industry develop suitable analytical reports unique codes were also specified for all these exclusions. iii. | Certain specified category of existing diseases allowed to be permanently excluded: To encourage the inclusion of person(s), who are already suffering from illnesses like sarcoidosis, malignant neoplasms, chronic liver disease, insurers are now allowed to permanently exclude the specified 16 existing diseases and issue the policy without the existing diseases. Permanent exclusions shall be allowed only in cases where the policyholder may be denied coverage as per the underwriting policy of the Insurer for the existing diseases disclosed at the time of underwriting. Further, it is categorically specified that claims shall not be denied for those diseases / treatments which were not excluded. iv. Coverage of Modern Treatment Methods and Advancement in Technologies: In order to make available modern treatments to policyholders of health insurance contracts, insurers are mandated to cover 12 specified medically and technologically advanced common procedures like Robotic 131ANNUAL REPORT 2019-20 surgeries, intravitreal injections, uterine artery embolization. Thus, insurers are prohibited to exclude these specified modern treatments in the health insurance policy contracts. It is envisaged that this measure helps policyholders take relatively painless treatment of their choice at the point of treatment. Norms for treatment of Non-Disclosure / Misrepresentations surfaced during policy period specified. In order to nudge insurers continue the coverage for health insurance in the instances of non- disclosures / misrepresentations at the point of taking policy, insurers are advised consider continuing the coverage as under: a) If the non-disclosure relates to the list of the permanent exclusions specified, the insurer can take consent from the policyholder and permanently exclude the existing disease and continue with the policy. b) If the non-disclosed condition is other than from the list of permanent exclusions, then the insurer can incorporate additional waiting period of not exceeding 4 years for the said undisclosed disease or condition from the date the non-disclosed condition was detected and continue with the policy subject to obtaining the prior consent of the policyholder or the insured person. c) Where the non-disclosed condition allows the Insurer to continue the coverage by levying extra premium or loading based on the objective criteria as per underwriting policy, the Insurer may levy the same prospectively from the date of noticing the non-disclosed condition. d) The above three options will not prejudice the rights of the insurer to invoke the cancellation clause of ‘Disclosure to Information norm’ under the policy for non-disclosure /misrepresentation subject to its underwriting policy. Vi. Introduction of Concept of Moratorium period: Though, health insurance contracts are subject to lifelong renewability, claims under Health Insurance policies are subject to repudiation at any point of time on grounds of non-disclosure of material information or mis-representation. In order to protect the interests of policyholders who have been continuously renewing the health insurance contracts without any break, the concept of moratorium period is introduced in health insurance contract. Under this concept after completion of eight continuous policy years,insurers are not permitted to repudiate claims on grounds of non-disclosure / misrepresentation. This period of eight years is called as moratorium period. After the expiry of Moratorium Period, no health insurance policy shall be contestable except for proven fraud and permanent exclusions specified in the policy contract. However, a claim is always subject to applicable sub-limits, co-payments, deductibles as per the policy. vii. It is specified that all disclosed and accepted pre-existing diseases to be covered maximum after 48 months except diseases which can be permanently excluded. viii. These guidelines are applicable on all products filed on or after October 01, 2019. All the existing products shall be modified to make them compliant to the guidelines from October 01, 2020 onwards. 132ANNUAL REPORT 2019-20 BOX ITEM Iil.2 INTRODUCTION OF NORMS ON INFORMING POLICYHOLDERS ABOUT THE COSTS OF CASHLESS TREATMENT APPROVED TO A POLICYHOLDER It was observed that there is no information to the policyholders in respect of package rates agreed between the insurer and network service providers. It is considered that information flow is essential to the policyholders at the point of treatment so that what is paid to the hospitals out of insurance proceeds is known in time and there shall be no instances of payments/ additional/ double payments to hospitals directly by policyholders as well. In order to address this, the existing format for “Request for Cashless Hospitalization for Health Insurance Policy (Part C)” was modified. A new format “Standard Cashless Authorization Letter Format (Part D)” was introduced vide Circular Ref: IRDA/HLT/REG/CIR/86/05/2019, dated May 27, 2019. The main highlights of the aforementioned circular which has come into effect from July 01, 2019 are: 1. Modification in Part C (request for cashless hospitalization) under “Declaration by Hospital” i. Hospital shall confirm that no additional amount would be collected from the insured in excess of Agreed Package Rates except costs towards non-admissible amounts. ii. | Hospitals to confirm that no recoveries would be made from the deposit amount collected, if any, from the insured except for costs towards non-admissible amounts. iii. In the event of unauthorized recovery of any additional amount from the insured in excess of Agreed Package Rates, the authorized TPA / Insurance Company reserves the right to recover the same from the Network Provider and/or take necessary action, as provided under the MoU or applicable laws. 2. Introduction of Standard Cashless Authorization Letter Format (Part- D) All the Insurers and the TPAs shall ensure that every network provider is notified about the actual amount of cashless authorization granted in Part- D specified by IRDAI. A copy of this Part- D shall also be simultaneously notified to the policyholder. 3. Insurers and TPAs are also advised to capture details of Part - C and Part — D in Optical Character recognition (OCR) / Machine readable format for seamless information flow as envisaged in the above circular. 133ANNUAL REPORT 2019-20 in the affected areas duly highlighting the measures It shall be the duty of every Licensed Surveyor taken by them for the information of the and Loss Assessor to investigate, manage, policyholders. quantify, validate and deal with losses (whether insured or not) arising from any contingency 111.2.14 As on June 30, 2020, claim amounting to and report thereon to the insurer or insured. <~ 11.44 crores were reported by 339 claimants due to riots in Delhi and out of this, claims amounting to All licensed surveyors and loss assessors shall ¥ 3.10 crores were settled to 153 claimants. carry out the said work with competence, objectivity and professional integrity strictly lll.3 Specifying Requisite Qualifications, Code adhere to the code of conduct as stipulated in of Conduct and Practical Training for IRDAI Surveyors Regulations, 2015. Intermediaries or Insurance Intermediaries and Agents. 11.4.2 The code of conduct regarding the professional and ethical requirements for conduct Ill.3.1 The licensing and code of conduct for all the of their professional work is specified in Chapter VI intermediaries in the insurance business are of the Regulations. The Regulation 16 elaborates specified clearly in the regulations framed under on the code which, inter alia, stipulates that every the IRDA Act, 1999 vide Insurance Surveyors and surveyor and loss assessor shall: Loss Assessors (Licensing, Professional Requirements and Code of Conduct) Regulations, Behave ethically and with integrity in the 2015, Insurance Regulatory and Development professional pursuits; Authority (Insurance Brokers) Regulations, 2018, Strive for objectivity in professional and Insurance Regulatory and Development Authority business judgment; of India (Appointment of Insurance Agents) Regulations, 2016 and Insurance Regulatory and Act impartially when acting on instructions from Development Authority of India (Registration of an insurer in relation to a policyholder’s claim Corporate Agents) Regulations, 2015. under a policy issued by that insurer; 11.3.2 A regulatory frame work has been laid down Conduct himself with courtesy and by the Authority to further strengthen the regulatory consideration with all people he comes into supervision by issuing circular No. IRDA/INT/CIR/ contact during the course of his work; T&E/136/07/2016 on harmonization of training and examination requirements for various channels of Not accept or perform survey work in areas distribution. for which he does not hold a license; Ill.4 Specifying The Code of Conduct for Carry out his professional work with due Surveyors and Loss Assessors diligence, care skill and with proper regard to technical and professional standards expected lll.4.1 The duties and responsibilities of a surveyor of him; and loss assessor are specified in Chapter IV of the IRDAI (Insurance Surveyors and Loss Work only as surveyor and loss assessor in Assessors) Regulations, 2015. The Regulation 13 insurance business and not undertake any inter alia states that: business advisory or consultancy service or work which could give rise to conflict of interest; 134ANNUAL REPORT 2019-20 ¢ Not perform any outsourced activity other than CORP/SLA-200006 (valid up to October 20, those permitted by the Authority's Outsourcing 2019) granted to M/s Connate Insurance Guidelines; Surveyors and Loss Assessors Private Limited, without prejudice to such course of action that e Every surveyor and loss assessor who is an may be contemplated arising out of any employee of an insurer shall only survey and violations by M/s Connate Insurance Surveyors assess the loss and not involve himself/herself and Loss Assessors Private Limited or its in settlement of claims. Directors/Partners of applicable Laws, Regulations, Guidelines or any conditions 11.4.3 Further, in order to protect the interest of imposed. policyholders, the Authority has notified the IRDAI (Protection of Policyholders’ Interest) Regulations, Vide Notification of Regulation F.No. IRDAI/ 2017 which supersedes IRDA (Protection of Reg/13/164/2019, Authority has notified Policyholders’ Interest) Regulations, 2002. Insurance Regulatory and Development Adherence to code of conduct by surveyors and Authority of India (Insurance Intermediaries) loss assessors has been further emphasized under (Amendment) Regulations, 2019. The Regulation 15 of the said Regulation, while dealing Regulations amends the Insurance Regulatory with settlement of claims in respect of general and Development Authority of India (Insurance insurance policy. Surveyors and Loss Assessors) Regulations, 2015 by inserting new regulation 4A — Foreign Ill.4.4 The Authority receives grievances from Investment which prescribes that every surveyors regarding empanelment for survey jobs, applicant, who is a company incorporated nonpayment of survey fee by insurance companies, under the Companies Act, 2013 and has a denial of membership by IIISLA to in house majority of shareholding of foreign investors, surveyors and lapsed license holders, denial of level shall furnish an undertaking as given in of membership by IIISLA, etc. Such complaints are Schedule — AA. forwarded to respective insurance companies and ISLA for resolution at their end. Policyholders also Vide Exposure Draft Ref. No. IRDAI/SURV/ complain against surveyors/surveyors firms on non- Regl-1/18-19 dated October 31, 2019, receipt of copy of survey report, delay in issuance Authority has sought comments of of survey report, misconduct, violation of IRDA stakeholders on amendments proposed to Surveyor Regulations etc. Such complaints are existing Insurance Regulatory and taken up with surveyors for speedy disposal of the Development Authority of India (Insurance issues. Apart from above, various RTI’s and Surveyors and Loss Assessors) Regulations references are also received by the Authority 2015. against surveyors and corporate surveyor firms. During the year 2019-20, the Authority received 92 Vide Order ref. no. IRDAI/SUR/ORD/MISC/ complaints and after addressing the complaints, five 197/11/2019 dated November 01, 2019, were outstanding as on March 31, 2020. Authority exempted classes of claims under sub-section (10) of Section 64 UM of the Il1.4.5 During the year 2019-20, Authority has issued Insurance Act, 1938 where it is customary to following surveyors related circulars/Order: entrust the work of survey or loss assessment to any person other than a licensed surveyor ¢ Vide Order No. IRDAI/SURV/ORD/MISC/104/ or loss assessor, or it is not practicable to make 06/2019, Authority has accepted voluntary any survey or loss assessment. surrender of the Corporate SLA License IRDA/ 135ANNUAL REPORT 2019-20 Vide Circular ref. no. IRDAI/SUR/CIR/MISC/ 042/02/2020 dated February 04, 2020, Authority has allowed additional departments to surveyors and loss assessors subject to meeting eligibility criteria. 1.5 Promoting Efficiency in the Conduct of Insurance Business Insurance Regulatory Sandbox I11.5.1 A sandbox is an environment used in the financial services sector, which provides testing ground for new business models, processes and applications that may not necessarily be covered fully by or are not fully compliant with existing Regulations. Considering the needs of innovative idea and in order to nurture such innovations, the Authority has notified the IRDAI ((Regulatory Sandbox) Regulations, 2019 on July 26, 2019. 111.5.2 The Authority invited applications for the first cohort of the Regulatory Sandbox starting from September 15, 2019 till October 14, 2019. A total of 173 applications were filed with the Authority. The applications were from diverse areas of the insurance value chain including innovative insurance sales and_ servicing aspects encompassing innovative technologies and products. The applications covered concepts such as Wellness, Wearables, Group insurance, Usage Based Insurance, Loyalty / insurers, 18 by insurance intermediaries and 14 by insuretech firms. The Authority approved a total of 67 applications which included 10 applications of life insurers, 43 of general insurers, nine of stand- alone health insurers, one of insurance intermediary and four of insuretech firms. 11.5.5 Of the 173 applications filed, 25 were in life insurance, 53 were in general insurance, 35 in health insurance and balance 60 in distribution development. The Authority approved a total of 67 applications which included nine life insurance, 23 general insurance, 26 health insurance and nine distribution development applications. 11.5.6 The Authority granted approvals to Regulatory Sandbox applications in three tranches. i. Approved 33 applications in the first tranche for the period February 01, 2020 to July 31, 2020. This included 11 applications of general insurance, 19 of health insurance and three of distribution development. Six applications have completed the experiment and are moving to the next stage. Nineteen applications have been granted extension of time as they could not complete the experiment due to COVID-19 pandemic. Approved 16 applications in the second tranche for the period May 01, 2020 to October Rewards programmes, 31, 2020. This included seven applications of electronic platforms, KYC onboarding, Distribution, life insurance and nine applications of general products, etc. insurance. 111.5.3 In order to support IRDAI in the process of iii. Approved 18 applications in the third tranche evaluating such proposals, the Authority has for the period July 01, 2020 till December 31, constituted an Evaluation Committee comprising 2020. This included two applications of life of experts in the field and senior officers of IRDAI. insurance, three of general insurance, seven of health insurance and six of distribution 11.5.4 Out of the 173 applications filed with the development. Authority, 29 were filed by life insurers, 103 by general insurers, nine by stand-alone health 136ANNUAL REPORT 2019-20 Insurance Repositories 11.5.7 The Insurance Repository System is an initiative of the Authority to de-materialize insurance policies. The objective is to provide policyholders a facility to keep insurance policies in electronic form and to undertake changes, modifications and revisions in the insurance policy with speed and accuracy in order to bring about efficiency, transparency and cost reduction in the issuance and maintenance of insurance policies. To achieve this objective, the Authority issued the guidelines on Insurance Repositories and electronic issuance of insurance policies in April, 2011. The Insurance Repository system was formally launched on September 16, 2013. However, due to various reasons, the full benefit of this electronic platform was not realized. In order to leverage this electronic platform to the benefit of all stakeholders, Pilot implementation Scheme was launched on June 2014. Subsequently in May, 2015, the Authority has issued the “Revised Guidelines on Insurance Repositories and electronic issuance of Insurance policies”. I11.5.8 Where an insurer issues and maintains ‘e- insurance policies’, he shall mandatorily do so by utilizing the services of an insurance repository. All such insurance policies in electronic form shall be treated as valid insurance contracts. Every insurer who desires to issue e-insurance policies shall enter into service level agreements with one or more insurance repositories. 111.5.9 “e-Insurance Account’ or any number of approved persons to represent it before policyholders, subject to prior permission of IRDAI. A request for opening of elA can be made to the Insurance Repository directly or through authorized Approved Persons or through Insurers. There are total 271 active Approved Person associated with Insurance Repositories. 111.5.11 “iTrex” is a central index server that offers deduplication services and acts as a messaging hub between entities creating elAs, electronic policies and their servicing. iTrex shall act as a KYC repository, messaging and de-duplication hub. iTrex shall provide an electronic platform for the insurers and the IRs to reconcile their records on a periodic basis. iTrex shall provide electronic interface to seamlessly communicate with other entities in insurance space on a real time basis. 111.5.12 There are four Insurance Repositories approved by the Authority as on March 31, 2020. They are i. NSDL National Insurance Repository ii, CDSL Insurance Repository Limited iii. CAMS Repository Services Limited iv. Karvi Insurance Repository Limited 111.5.13 In order for the entities to communicate electronically on a seamless basis, the Authority shall prescribe data definitions, message and data standards as may be required for the smooth conduct of electronic transactions on a seam-less basis. The Authority embarked on the task of “elA’ is an electronic compiling the data standards to facilitate easy account opened by a person with an insurance interfacing of IT systems of multiple entities in the repository wherein the portfolios of insurance insurance sector. The data standards bring about policies of a policyholder are held in an electronic common definitions for the information exchange. form. At present, there are total 56.78 lakh elA This helps in easy interfacing of multiple systems created and a total of 56.39 Lakh policies converted both within and outside an organization. into electronic mode since April, 2011. 111.5.14 In order 111.5.10 In order to discharge the services and obligations, an insurance repository may appoint 137 to support the Insurance Repository System, standard Extensible Markup Language (XML) schema consisting of the field definitions,ANNUAL REPORT 2019-20 BOX ITEM Iil.3 BENEFIT ILLUSTRATION AND MARKET CONDUCT The Authority has issued directions to all life insurers on (a) Benefit Illustrations and (b) other Market Conduct aspects vide circular dated September 26, 2019. Some of the salient features of this Circular are: Benefit Illustration A customized Benefit Illustration (BI) needs to be given at point of sale and needs to be signed by the prospect and individual agent or intermediary involved in sale process. The BI is not applicable to the policies issued under IRDAI (Micro Insurance) Regulations, 2015, Guidelines on Point of Sales(POS) - Life Insurance Products, 2016 and IRDAI (Insurance services by Common Service Centres) Regulations, 2019 as amended from time to time. This BI needs to be as per the formats prescribed in the circular and shall clearly distinguish between guaranteed and non-guaranteed benefits. In case of online sales, specific and separate confirmation and consent for BI shall be obtained from the proposer about understanding the benefits illustrated. Market Conduct Atleast annually the contact information of the policyholders needs to be verified and updated by Life Insurers. A status report of policies disclosing the premium payment status, accrued bonus and other benefits, paid-up value, and other relevant information needs to be sent to the policyholders, annually. Pension products need to disclose an illustrative target purchase price for each policyholder and other possible risks involved. Splitting of policies shall not result into any increase, directly or indirectly to the policyholder by way of fees or charges in whatsoever name at any time during the term of the policies and not just at the inception. Separate periodical training, on a continuous basis, needs to be imparted to the agents and intermediaries before they are authorized to sell unit linked insurance products to ensure required expertise. vi. Suitability information of every prospect, except in respect of pure risk and pure health products, shall be collected by Life Insurer/Agent/Intermediary and make recommendations on purchase of life insurance product only basis such information. This suitability document needs to be signed by the prospect and the person involved in the solicitation of the business and needs to be enclosed to the proposal. Vii. All life insurers shall provide on their website a standalone premium calculation module for the products which are on offer for sale. viii. An advertisement of the unit linked insurance product shall contain adequate, accurate, explicit and updated information fairly as prescribed in the Circular. 138ANNUAL REPORT 2019-20 BOX ITEM IIl.4 GROUP LIFE INSURANCE PRODUCTS ADMINISTRATION Group insurance facilitates enhancing the access to life insurance to both formal and informal sectors of the society and thereby increase insurance penetration. It’s an important tool to offer beneficial coverage at moderate cost. The Authority has initially issued Group Insurance Guidelines on July 14, 2005. Consequent to issue of Linked and Non-Linked Life Insurance Product Regulations, 2019 there arose a need to review Group Insurance Guidelines and thus the Circular dated September 26, 2019 was issued applicable to all Life Insurers. The following are the key features of the Circular on Group Life Insurance Products and other operational matters: 1. Claim Payments under the Lender Borrower schemes where Life Insurer can make claim payment in favour of Master Policy Holders in case of select Regulated entities defined. For better awareness, in case of employer-employee schemes, the master policy shall be made available for guidance to all the insured members of the group. The Insurer may utilize the services of the master policyholder in facilitating the intimation and settlement of a claim except in case of lender-borrower group insurance schemes, where a specified procedure is laid down. field properties and message content were earlier and bring higher efficiencies and greater reach. In shared for exchange of data between multiple this regard, a new platform namely Insurance Self- players for the Life Segment. Similarly, schemas Network Platform (ISNP) is introduced. have been finalized to support the needs of Health, 111.5.17 Insurance Self-Network Platform (ISNP) Motor, Other lines of business, Corporate & Group. These schemas would support the ‘individual means an electronic platform set up by any &Group lines’ of Life, Non-life and Health insurance applicant with the permission of the Authority. An transactions in the Insurance Repository System. individual agent is not permitted to set up a separate insurance Self-Network platform instead can use l11.5.15 The insurers, IRs and iTrex shall together respective insurers’ platform, if available. strive towards providing correct and consistent 111.5.18 Market Participants on Insurance Self- version of electronic policies and transactions. They shall strive towards a faster and more efficient Network Platform shall include system that shall contribute towards the usage of i. Insurers registered by the Authority the electronic system in particular to further the growth of Insurance sector. Insurance Intermediaries registered by the Authority Insurance e-commerce iii. Any other person so recognized by the 111.5.16 In order to increase the insurance Authority penetration through the medium of e-commerce, the Authority has issued guidelines on Insurance 111.5.19 The Authority has launched ISNP online e-commerce on March 09, 2017 to promote e- portal (isnp.irda.gov.in) on April 11, 2017 for filling commerce in insurance space which is expected online applications. The status of the ISNP to lower the cost of transacting insurance business 139ANNUAL REPORT 2019-20 application received from insurers and empower stakeholders through provision of intermediaries as on March 31, 2020 is: accurate, timely, reliable insurance data and analysis. Description Numbers Institute of Insurance and Risk Management Insurers 50 (IIRM) Brokers 111 Web Aggregators 23 11.6.4 The Institute of Insurance and Risk Corporate Agents 36 Management (IIRM) is a professional body jointly Total 220 set up by IRDAI and erstwhile Government of Andhra Pradesh as an international education and ll.6 Promoting and Regulating Professional research organization for promotion of insurance Organizations Connected with the Insurance education and it is incorporated under Section 25 and Reinsurance Business of the Companies Act, 1956. The overall working of IIRM is overseen by Board of Directors headed The following professional organizations are by the Chairman of IRDAI. connected with the insurance and reinsurance business: lll.7 Levying Fees and Other Charges for Carrying Out the Purposes of the Act Indian Institute of Insurance Surveyors and Loss Assessors (IIISLA) lll.7.1 The Authority levies various regulatory fees and charges for licensing and renewal of license 11.6.1 The Indian Institute of Insurance Surveyors for insurers, reinsurers and intermediaries. During and Loss Assessors (IIISLA) is an institute the year 2019-20, there are no changes in the fee established by the Authority and incorporated under structure for insurers and intermediaries except for Section 25 of the Companies Act, 1956. the Third Party Administrator (TPA). Total amount Membership of the institute is mandatory for grant of ¥180.12 crore was collected from insurers and of surveyor license. The Institute seeks to function intermediaries in the year 2019-20 as fees and as a self-regulated body. other charges. The fee structure for insurers and intermediaries along with the fee collected in the Insurance Brokers Association of India (IBAI) FY 2019-20 is provided in Annexure 7. I11.6.2 In similar lines, brokers registered by the 11.8 Calling Information from, Undertaking Authority are necessarily required to be the Inspection of, Conducting Enquiries and members of the Insurance Brokers Association of Investigations Including Audit of the Insurers, India (IBAI). Intermediaries, Insurance Intermediaries and Other Organisations Connected with The Insurance Information Bureau of India (IIB) Insurance Business 1.6.3 Section 14(2)(f) of the IRDAI Act, 1999 11.8.1 The Authority, through the Inspection empowers the Authority to promote and regulate Department, pursues its on-site supervision of the professional organizations connected with the regulated entities with regard to their observance insurance and re-insurance business. Accordingly, of Authority established the Insurance Information Bureau of India (IIB) to fulfil the need for a sector- level data repository and analytics which would 140 / compliance to provisions of relevant Acts, Regulations, Guidelines/ Circulars, Directions, Standards, etc.ANNUAL REPORT 2019-20 11.8.2 Section 33 of Insurance Act, 1938 and Il1.8.4 As per the set prescribed procedure, the final Sec.14(2)(h) of the IRDAI Act, 1999 lay down the report along with the responses of the inspected statutory provisions for calling of information from are analyzed entities are analyzed at the and carrying out on-site inspection, including Enforcement Department considering supporting investigation, of insurance companies, evidences and courses of action as proposed for intermediaries, insurance intermediaries and other each of the inspection observation. Proposed organizations connected with the insurance course of actions are submitted to the Head of business. Supervisory oversight, at the minimum Department (HOD) of the concerned Nodal involves a two-pronged approach, viz., off-site department for their comments/inputs within 15 examination and on-site inspection. General, days’ time. After taking care of the comments from focused and thematic inspections are undertaken the HODs and also considering the actions taken at the site of the regulated entities for assessment offsite/onsite on other similar issues, Enforcement of their functioning by examination of relevant Department recommends a course of action, which records, books of accounts and business activities is submitted to the Competent Authority for on sample basis. The manuals on inspection are approval. Based on the course of action approved suitably customized to assess compliance to by the competent Authority, the inspected entity is various regulatory provisions and other applicable either charged or advised and/or observation is laws relating to financial condition, market conduct, closed. The entity which is charged for certain corporate governance, overall risk profile, and regulatory violation/non-compliance is given an related matters of the regulated entities. opportunity to present their submission in person 11.8.3 During the year 2019-20, the Inspection through personal hearing and then final actions like Department has undertaken 108 onsite inspections. penalty, warning, caution, direction, advisory etc. Out of this, 46 inspections (42.6 per cent) are is taken by the Competent Authority. conducted in insurance companies and remaining In addition, in certain cases where the violations in intermediaries. The details are provided in Table are quite serious warranting cancellation of 1.2. registration/ license etc., the Authority cancels the registration/license after following due process. Table IIl.2: Onsite Inspections conducted by IRDAI Type of Entity Number of entities inspected General inspection | Focused inspection | Thematic inspection | Total Life Insurance Company 2 2 19 23 General Insurance Company 1 1 18 20 Health Insurance Company 2 2 Reinsurance Company Insurance Brokers 17 17 Corporate Agents 24 1 25 Corporate Surveyors 20 20 Total 64 4 40 108ANNUAL REPORT 2019-20 11.8.5 Apart from the above, the Authority also ll1.10 Specifying The Form and Manner in Which exercises Adjudication process in case of violation Books of Accounts Shall Be Maintained and of certain specified Sections of Insurance Act. Statements of Accounts Shall Be Rendered by Insurers and Other Insurance Intermediaries. 11.8.6 All orders passed by the IRDAI are appealable in Securities Appellate Tribunal. 111.10.1 The financial statements of insurers are prepared in the form and manner prescribed under 11.8.7 The details of monetary penalties levied by the IRDA (Preparation of Financial Statements and the Authority during the year 2019-20 are given at Auditors’ Report of Insurance Companies) Annexure 7. Regulations, 2002, amended from time to time and also by various circulars and guidelines issued from Il1.9 Control and regulation of rates, advantages, time to time. Books of accounts are maintained in terms and conditions that may be offered by order insurers in respect of general insurance business not so controlled and regulated by the Tariff Advisory Committee under section 64U of the Insurance Act, 1938 (4 of 1938) 11.9.1 All classes of tariffed General insurance business were de-tariffed w.e.f from January 01, 2007 except Motor Third Party business so far as pricing is concerned. Since Motor Third Party cover is a statutory insurance cover under the provisions of Motor Vehicles Act, 1988, the Authority retained the powers to determine the rates, terms and conditions under Section 14(2)(i) of the IRDA Act, 1999. The Authority first notified Motor Third Party rates vide order no. “043/IRDA/De-Tariff/Jan-07” on January 23, 2007 which came into effect from January 01, 2007. Next, the Authority vide order no. “IRDA/NL/NTFN/MOTP/066/04/2011” dated April 15, 2011 notified rates and stated that the rates would be reviewed and notified annually. Motor Third Party premium rates have been notified every year since then and the rates for the year 2019-20 were notified vide order no. IRDAI/NL/NTFN/MOTP/ 91/06/2018 on June 04, 2019. Owing to the pandemic situation, as per order dated March 27, 2020, the Authority has extended the validity of the premium rate notified for 2019-20 to continue beyond March 31, 2020 until further orders. 142 to present various line items as required under these Regulations. In case of intermediaries, books of accounts and financial statements are required to be maintained in the form and manner stipulated under the respective regulations/ circulars/ guidelines. Wherever the Authority has not stipulated the form/ and manner in which books of accounts are to be maintained, provisions of Companies Act/Rules and other applicable Acts/Rules apply. 1.10.2 During FY 2019-20, in order to have uniformity, consistency and comparability, the Authority, in exercise of the power under section 14 of IRDA Act, 1999: Specified the manner of presentation of following in Financial Statements: a. Excess Expenses of Management b. Personal Accident and Travel (including domestic as well as overseas) sub segments c. Rewards and/or remuneration to agents, brokers or other intermediaries d. Expenditure towards Corporate Social ResponsibilityANNUAL REPORT 2019-20 Directed that, with regard to Quota Share 111.12.2 In the case of life insurers, the minimum Reinsurance Treaty on Clean-cut basis, Direct Required Solvency Margin is rupees fifty crore insurers (cedant) shall create the adequate (rupees one hundred crore in the case of reinsurer) reserves including Unearned Premium and arrived at in the manner specified by the Authority. The Insurance Laws (Amendment) Act, Reserve, Premium Deficiency Reserve and 2015 specifies a level of solvency margin known Outstanding Claims Reserve. as control level of solvency, on the breach of which, Extended requirement to segregate the Authority shall direct the insurer to submit a Policyholders’ Funds and Shareholders’ financial plan indicating a plan of action to correct Funds till further orders. the deficiency within a specified period not exceeding six months. Directed that all co-insurance transactions 111.12.3 In the case of general insurers, Re-insurers shall be reconciled with balances as per and Branches of Foreign Re-insurers, the Required ETASS and a Certificate from Statutory Solvency Margin shall be the maximum of the fifty Auditors shall be furnished in the prescribed percent of minimum capital/Assigned Capital format. requirement for the insurer or reinsurer or Branches 111.11 Regulating Investment of Funds by of Foreign Re-insurers; or higher of RSM-1 and RSM-2 computed as under for each Line of Insurance Companies Business separately: 111.11.1 IRDAI (Investment) Regulations, 2016 read RSM-1 means the Required Solvency Margin along with Master Circular and guidelines amended based on net premiums, and shall be from time to time regulate Insurers’ Investments. determined as twenty percent of the amount which is higher of the Gross Premiums 1.12 Regulating Maintenance of Margin of multiplied by a Factor Solvency 11l.12.1 Every insurer is required to maintain a Required Solvency Margin as per Section 64VA of the Insurance Act, 1938. Every insurer shall maintain an excess of the value of assets over the amount of liabilities of not less than an amount prescribed by the IRDA, which is referred to as a Required Solvency Margin. The IRDAI (Assets, Liabilities and Solvency Margin of General Insurance Business) Regulations, 2016 describe in detail the method of computation of the Required Solvency Margin for General insurers, Standalone Health Insurers, Reinsurers and Branches of Foreign Re-insurers. Similarly, The IRDAI (Assets, Liabilities and solvency margin for Life Insurance Business) Regulations, 2016 addresses the matter in respect of Life Insurers. 143 A and the Net Premiums. For the purpose of calculation of RSM1, ‘Trailing 12 month’s premium’ will be taken into account. RSM-2 means the Required Solvency Margin based on net incurred claims, and shall be determined as thirty percent of the amount which is the higher of the Gross Incurred Claims multiplied by a factor B and the Net Incurred claims. For the purpose of calculation of RSM2, Claims will be taken into account as maximum of ‘Trailing 12 months Claims’ and ‘Trailing 36 months Claims divided by 3’. lil. 12.4 In order to have uniformity, consistency and comparability, the Authority, in exercise of the power under section 14 of IRDA Act, 1999, issued following directions during FY 2019-20:ANNUAL REPORT 2019-20 The IT/Computer software shall be depreciated Insurers who are having such treaties on their at the rate of not less than 1/12th in each books shall submit: quarter on straight line basis, starting from the Board approved Action Plan to the quarter in which the IT/Computer software Authority on or before June 30, 2020 for were added to the Gross Block. The Written phasing out the treaties along with Down Value shall be considered for the timelines such that it complies with the purpose of computation of Available Solvency Solvency Stipulations; Margin; The plan of action shall also include assessment of requirement of capital The hypothecated/encumbered assets shall be infusion and sources of funds for the considered for the purpose of computation of capital infusion so required due to solvency margin only if the corresponding prospective closure of these Capital obligation(s) / contingency(ies) have also been Gearing treaties; recognized as liability in the books of accounts; Direct insurers (cedants) shall create Intangible assets shall be considered as appropriate reserves towards Unearned Premium Reserves, Premium Deficiency inadmissible for the purpose of computation Reserves, and Outstanding Claims Reserves. of available solvency margin; llI.13 Adjudication of Disputes Between Insurers Personal Accident and Travel (including and Intermediaries or Insurance Intermediaries domestic as well as overseas) shall be clubbed with Health segment and RSM-1 and RSM-2 111.13.1 As per Regulation 59(2) of IRDAI (Insurance Brokers) Regulations, 2018, any disputes arising shall be computed accordingly; between an insurance broker and an insurer or any other person either in the course of his engagement Solvency returns shall be submitted within 45 as an insurance broker or otherwise may be referred days from the end of quarter for quarter ending to the Authority by the person so affected; and on on June 30, September 30 and December 31. receipt of the complaint or representation, the In case of quarter ending on March 31, 2020, Authority may examine the complaint and if found solvency return shall be submitted within three necessary proceed to conduct an enquiry or an months from the end of the period to which inspection or an investigation in terms of these regulations. they refer to or within thirty days from the date of adoption of accounts by the Board of the 111.14 Specifying the Percentage of Life insurer, whichever is earlier. Insurance Business and General Insurance Business to be undertaken by the Insurers in l11.12.5 Capital Gearing Treaties the Rural and Social Sector. The Authority, in exercise of the power under section 111.14.1 IRDAI (Obligations of Insurers to Rural and 14 of IRDA Act, 1999, issued following directions Social Sectors) Regulations, 2015 have been on capital gearing treaties: notified on August 24, 2015 and shall supersede the IRDA (obligations of Insurers to Rural and Social No insurer shall enter into any fresh Capital Sectors) Regulations, 2002. The obligations stated Gearing treaties; in these regulations shall be applicable from FY 2016-17. 144ANNUAL REPORT 2019-20 The obligations of the insurers as per regulatory Age of the Percentage of Social Sector provisions are as under: Insurer in Lives Computed on the Total Years Business Procured In the Preceding Financial Year 111.14.2 Rural sector OONnN 0.5 (a) In respect of a Life Insurer, the following 1.0 percentages of the total number of policies written 1.5 in the respective years shown below: - 2.0 2.9 Financial Year Percentage of 3.0 From Inception Number of Policies 3.5 4.0 First year 7 Second year 9 4.5 Third year 12 5.0 Fourth year 14 Fifth year 16 Sixth and seventh year 18 Eighth and ninth year 19 Tenth year and every year thereafter 20 (b) In respect of a General Insurer, the percentage of gross premium income written direct in the respective years is shown below: - Financial Year Percentage of From Inception Number of Policies First year 2 Second year 3 Third year to seventh year 5 Eighth year 6 Ninth year and every year thereafter 7 (c) In respect of Standalone Health Insurers, 50% of the obligations prescribed for General Insurers. 111.14.3 Social Sector In respect of all insurers (Life, General, Standalone Health): - 145 OOF WN — 10 and above Note: Total business for the purpose of these regulations is the total number of policies issued in case of individual insurance and number of lives covered in case of Group Insurance. In case of Individual health insurance policies covering the lives of family members, the lives covered under such policy may be taken into account both in determination of target as well as actual performance. In case where an Insurer commences operations in the second half of the financial year and is in operations for less than six months as at March 31 of the relevant financial year: No rural and social sector obligations shall be applicable for the said period, and Where the insurer commences operations in the first half of the financial year, that shall be treated as the first year of operations and the applicable obligations for the first year shall be 2500 lives for Social Sector. Similarly, the obligations for Rural Sector shall be half of the percentage prescribed for the first year.SeANNUAL REPORT 2019-20 PART — IV ORGANISATIONAL MATTERS IV.1 ORGANISATION Meetings of the Authority IV.1.1 Dr. Subhash C. Khuntia, IAS (Retd.), IV.1.3 During 2019-20, the Authority met on three appointed as Chairman of the Authority by the occasions. They are Government of India for a period of three years with 105" Meeting on June 21, 2019 effect from May 7, 2018, continued during the year. 106" Meeting on October 7, 2019 Shri Pravin Kutumbe, Whole-time Member (Finance 107" Meeting on December 20, 2019 and Investments), Mrs. T.L. Alamelu, Whole-time Member (Non-Life) and Shri K. Ganesh, Whole-time The details of the meetings attended by each Member (Life) continued in the Authority during the member are given in Table IV.2. year. Table IV.2: Shri Sujay Banarji, Whole-time Member Details of Meetings of the Authority (Distribution) held the office till attaining the age of held during 2019-20 62 years on January 8, 2020. Ms. Pournima Gupte, Name Number of Meetings Whole-time Member (Actuary), appointed for five Held | Attended years, held the office till January 12, 2020. Dr. Subhash C. Khuntia 3 3 Ms. Pournima Gupte IV.1.2 Shri Debasish Panda, Secretary, Department (up to 12.01.2020) 3 3 of Financial Services, Ministry of Finance and Ms. Shri Pravin Kutumbe 3 3 Sushama Nath, former Finance Secretary, Shri Sujay Banarji continued as Part-time Members of the Authority (up to 08.01.2020) 3 3 during the year. Shri Prafulla Chhajed, President, Smt. T L Alamelu 2* 2 the Institute of Chartered Accountants of India Shri K Ganesh 2* 1 became Part-time Member of the Authority with Smt. Sushama Nath 3 3 effect from February 12, 2019 and continued up Shri Debasish Panda 3 1 to February 11, 2020. Thereafter, Shri Atul Kumar Shri Prafulla P Chhajed Gupta, President, Institute of Chartered (from 12.02.2019 to 11.02.2020) 3 1 Accountants of India became Part-time Member of Shri Atul Kumar Gupta (w. e. f. 12.02.2020) 0* 0 the Authority with effect from February 12, 2020. The composition of the Authority as on March 31, Note: * Number of meetings held after assuming charge. 2020 is given in Table IV.1. Table IV.1: Composition of the Authority as on March 31, 2020 Name Position Provision Dr. Subhash C. Khuntia Chairman Under Section 4(a) of the IRDAI Act, 1999 Shri Pravin Kutumbe Whole-time Member Under Section 4(b) of the (Finance and Investments) IRDAI Act, 1999 Smt. T L Alamelu Whole-time Member (Non-Life) Under Section 4(b) of the IRDAI Act, 1999 Shri K Ganesh Whole-time Member (Life) Under Section 4(b) of the IRDAI Act, 1999 Smt. Sushama Nath Part-time Member Under Section 4(c) of the IRDAI Act, 1999 Shri Debasish Panda Part-time Member Under Section 4(c) of the IRDAI Act, 1999 Shri Atul Kumar Gupta Part-time Member Under Section 4(c) of the IRDAI Act, 1999 147ANNUAL REPORT 2019-20 IV.2 HUMAN RESOURCES Table IV.5: Age-wise Distribution of Staff in IRDAI IV.2.1 The staff strength and the need for additional Age (Years) Number Per cent manpower are reviewed from time to time. As on 21 - 30 40 18.52 March 31, 2020, the total number of employees 31 - 40 56 25.93 was 216 out of sanctioned strength of 280 (Table IlV.3). During the year 2019-20, two employees in 41 - 50 88 40.74 the grade of Assistant Manager had resigned and 51 - 60 32 14.81 no employee had joined. The category-wise staff Total 216 100 strength is presented in Table IV.4. Region-wise and Grade-wise Distribution of Table IV.3: Employees Sanctioned and Actual Staff Strength in IRDAI Class 2018-19 2019-20 lV.2.3 Of the total employees, 186 employees Sanctioned | Actual | Sanctioned | Actual (86.11 per cent) are working in Head Office and | 224 202 258 200 remaining 20 employees are working in New Delhi Hl & IV 22 16 22 16 Regional Office (9.26 per cent) and 10 employees are working in Mumbai Regional Office (4.63 per Total 246 218 280 216 cent). Gender and Age Profile of Employees IV.2.4 Out of 216 employees, 200 employees are officers (92.59 per cent) and 16 employees (7.41 IV.2.2 Out of 216 employees, almost one fourth of per cent) comprise Assistant, Senior Assistant and them (53) are female. IRDAI is a young and dynamic record clerk. Also, five Officers have been promoted organization and about 44 per cent of employees from Deputy General Manager to General Manager are 40 years or below in age. The average age of grade during 2019-20 and the grade-wise employees is about 41 years. The distribution of distribution of staff members is provided in Table employees across different age groups is given in IV.6. Table IV.5. Table IV.4: Category-wise Staff Strength in IRDAI Catego 2018-19 2019-20 Class Sc ST Others Total SC ST Others Total | 22 7 173 202 22 7 171 200 (10.89) (3.47) (85.64) (100) (11.00) (3.50) (85.50) (100) lll & IV 2 1 13 16 2 1 13 16 (12.50) (6.25) (81.25) (100) (12.50) (6.25) (81.25) (100) Total 24 8 186 218 24 8 184 216 (11.01) (3.67) (85.32) (100) (11.11) (3.70) (85.19) (100) Note: Figures in brackets are percentage to total 148ANNUAL REPORT 2019-20 TABLE IV.6: In-house Training Grade-wise Distribution of staff IV.2.6 To create a talent pool, Capacity Building in IRDAI Program was initiated in IRDAI by imparting weekly Grade 2018-19 | 2019-20 training to the staff members on the Core Executive Director (ED) 2 2 Curriculum modules (Insurance Core Principles- Chief General Manager ICPs) developed by International Association of (CGM) 7 7 Insurance Supervisors (IAIS) by the experienced General Manager (GM) 14 19 senior officials of the Authority. The aim of the Deputy General program was to develop sufficient well-qualified Manager (DGM) 29 24 staff, including experienced actuaries, auditors, Assistant General insurance/re-insurance experts, economists, Manager (AGM) 47 47 lawyers, and IT specialists to meet the demands of Manager (MGR) 27 27 regulation and supervision. In addition, supervisors must keep up with insurance industry practices and Assistant Manager (AM) 76 74 levels of sophistication so as to supervise the Assistant (ASST)/ regulated entities effectively. Senior Assistant (SA)/ Record Clerk (RC) 16 16 IV.2.7 During the year, knowledge sharing sessions Total 218 216 by eminent speakers on various topics such as Awakening a Powerful Attitude, Group Insurance Chart IV.1: Grade-wise Distribution of Staff Schemes of Insurance Companies, Telematics, etc. (2019-20) were organized for the staff members. ASST/ com ED SA/RC 3%, 1% Foreign Training IV.2.8 To carry out the core functions effectively and efficiently in a globalized market and to build adequate capacity, a proper understanding of international best practices on various aspects of insurance regulation is necessary. In this context, IRDAI has nominated employees for various seminars, conferences, workshops organized by various regulatory/multilateral agencies/ organizations abroad. In the year 2019-20, one officer was nominated for NAIC International Fellows Program, USA, for a session in October, Training and Development 2019. One Officer each was nominated for the following seminar/conference/workshops: IV.2.5 Training and Development is critical for ° Financial Services Authority (FSA), Japan helping employees to develop their personal and ° Lloyd’s Asia Pacific Regulators Programme, professional skills, knowledge, and abilities. In order Singapore to enhance and widen the knowledge base, employees have been nominated for various ° International Micro Insurance Conference, training programs. Several training initiatives were Dhaka, Bangladesh undertaken during the year to enhance the ° China Banking and Insurance Regulatory knowledge, skills and efficiencies of staff members. Commission, ChinaANNUAL REPORT 2019-20 Internship Complaints Committee (ICC) has been reconstituted on August 28, 2017 with a view to IV.2.9 IRDAI offers internship to students who are redressing the complaints in this regard as also to pursuing Graduate and Post graduate courses or ensure compliance of various provisions laid down Research from reputed universities and educational in the Act. There were no complaints received in institutions during the summer recess. The aim of the year 2019-20. internship is to provide exposure to emerging young talent in the specific area of insurance and provide Grievance Redressal Committee future professionals with practical experience in regulatory environment where learning is the IV.2.13 The Grievance Redressal Committee (GRC) primary objective. During the year 2019-20, IRDAI was constituted under Regulation 72 of IRDA offered internships to 19 students, of which 10 (Condition of Service of Officers & Other students are from IIRM and nine students are from Employees) Regulations, 2000, on February 4, other reputed universities and educational 2011, to look into grievances, if any, of its officers institutions in India. and employees brought before the Committee. Regulation 78 of IRDAI Staff (Officers and Other Recreational activities for employees Employees) Regulations, 2016 prescribes the provisions and process for grievance redressal and IV.2.10 Indoor sports facility was inaugurated for welfare of employees. The Authority shall take such employees at Head Office providing access to Table steps as it considers necessary for the welfare and Tennis, Carom and Chess. One-day outing program development of its employees. The Committee was for all the employees of Head Office of IRDAI along last reconstituted on January 21, 2020. During the with their family members was organized in January year 2019-20, no complaint has been received for 2020 at a Resort in Hyderabad. reference to the Committee. Observance of International Yoga Day and IV.3 PROMOTION OF OFFICIAL LANGUAGE Women’s Day IV.3.1 The Insurance Regulatory and Development IV.2.11 The International Day of Yoga aims to raise Authority of India continued its concerted efforts to awareness worldwide of the many benefits of promote usage of Hindi in official work. A separate practicing yoga. As a part of Yoga Day celebrations, Official Language Implementation Department officials from IRDAI participated in the official Yoga (OLI) has been functioning to ensure effective Day Celebrations conducted by the Department of compliance of various provisions relating to AYUSH, Government of Telangana on June 21, implementation of official language. During the year, 2019. The International Women's Day (IWD) 2020 special efforts were made to ensure compliance of was observed on March 8, 2020. It is a day when the Official Language policy of the Union enshrined women are recognized for their achievements and in the Constitution of India including the Official an occasion for looking to the untapped potential Languages Act, 1963, the Official Languages and opportunities that await future generations of Rules, 1976, Government of India annual program women. Madam Swati Lakra, IPS, IGP Law and for use of Hindi and the orders issued by the Order, In-charge of Women Safety including SHE Department of Official Language from time to time. Teams and Bharosa for Telangana State, was Annual program for use of Hindi for the year 2019- invited to address employees on the occasion. 20 was published through office order for compliance. Internal Committee for Women Employees IV.3.2 All documents, laid on the table of Parliament, IV.2.12 In terms of provisions of the Sexual were submitted in bilingual form. The letters/ Harassment of Women at Workplace (Prevention, representations/appeals/RT| applications received Prohibition and Redressal) Act, 2013, the Internal 150ANNUAL REPORT 2019-20 in Hindi were replied in Hindi in compliance of Rule employees for Probodh, Praveen, Pragya and 5 of the O.L. Rules, 1976. Implementation of Rule Parangat trainings conducted by Hindi Training 11 of the said Rules was also ensured. Institute, Department of Official Language, Ministry of Home Affairs, Government of India. During 2019- IV.3.3 All employees were encouraged to use Hindi 20, 22 employees were given, Pragya and Parangat in their day-to-day correspondence, assisted in the Hindi knowledge training and five employees were preparation of agenda and minutes in Hindi for given training in Hindi typing. One employee has Authority meetings, maintain registers in bilingual undergone advance translation training at Central form and encouraged office noting and documents Translation Bureau. To promote usage of Hindi, in Hindi. Translation from Hindi to English and vice IRDAI has taken certain initiatives. Desk training is versa, as and when required by internal being imparted and 13 employees have been Departments were also arranged. Because of the trained. An honorarium for Hindi training has been above efforts, Hindi correspondence stood at 67.10 introduced under which Parangat training holders per cent and Hindi noting at 83.66 per cent as are also being felicitated. Under the scheme, 39 against the requirement of 55 per cent and 30 per employees have been rewarded with this cent respectively, for the period ending March 31, honorarium. Eighteen awards will also be given 2020. away under the Hindi Cash Price Incentive Scheme. Progress Report Hindi Workshops and Meetings IV.3.4 Quarterly Progress Report from all the IV.3.7 The OLI Committee has been reconstituted Departments in IRDAI is collected in the format under the chairmanship of Chairman with all HODs prescribed by the Rajbhasha Vibhag, GOI. The as members and the review meetings were held report was submitted to Department of Official once in every quarter. The OLI Committees have Language, Ministry of Home Affairs and been set up at New Delhi Regional Office (NDRO) Department of Financial Services, Ministry of and Mumbai Regional Office (MRO) also. Hindi Finance within the stipulated time period. Besides workshops were conducted regularly for employees quarterly progress report, half yearly progress to familiarize them with the rules relating to Hindi report, annual progress report and evaluation and Hindi typing with the help of Unicode and other reports were also prepared and submitted to the easy-to-use methods for wider use of Hindi in day- aforesaid Departments. to-day work. During 2019-20, 121 employees of Head Office, Hyderabad attended these workshops. Awards The Hindi workshops were also conducted at NDRO and MRO and 17 and two employees respectively IV.3.5 IRDAI has been awarded the first prize by were given training. Leaflets of Hindi Rules, annual Town Official Language Implementation Committee program for use of Hindi and common Hindi notings (Bank) Hyderabad (TOLIC) for implementation of were distributed during Hindi workshops. the official language. Eleven employees have won prizes in different Hindi competitions, organized IV.3.8 IRDAI attended the half yearly meetings of under the aegis of TOLIC. An Official Language the Town Official Language Implementation Technical Seminar and Hindi Quiz competition were Committee (Bank) Hyderabad (TOLIC) with the organized by IRDAI for the member offices of participation of top executives. IRDAI attended the TOLIC. fourth and fifth Official Language Implementation review meeting organized by Department of Hindi Trainings Financial Services, Ministry of Finance respectively on April 24, 2019 at New Delhi and on November IV.3.6 The roster of employees is updated according 13, 2019 at Nagpur. to their proficiency/working knowledge in Hindi, which is particularly utilized for nominating 151ANNUAL REPORT 2019-20 OLI inspection management methodology laid down in the agreement. In addition to these enhancements, a IV.3.9 Official Language Department, Ministry of sum of % 3.40 crore was also spent for the BAP- Home Affairs conducted OLI inspection at Head Office on June 27, 2019 to assess official language annual maintenance, hosting and SAP-annual implementation. Also, OL] Department in Head technical support. Further, the validity of the contract Office conducted OLI inspection of Mumbai was extended till March 31, 2020 to the total cost Regional Office and New Delhi Regional Office, of ¥ 1.13 crore. besides inspection of all departments of Head Office in March 2020. IV.4.3 Several modules in BAP have undergone major modifications during this year, in order to Hindi Pakhwada ensure that the regulatory applications are aligned IV.3.10 Hindi Pakhwada was celebrated from to the current regulatory requirements. September 13-30, 2019 with the inauguration by the Chairman. During the celebrations, various BAP Module | Modification competitions were conducted like essay writing, TPA Application changes to align the translation, noting and drafting, poem recitation, current regulatory requirements story writing, quiz and antakshari. The Pakhwada ended with a closing ceremony which was attended Surveyor Surveyor New license by all employees. The Chairman presented prizes Application for CROP Line of to 59 winners under various categories (Hindi Business speaking and non-Hindi speaking). The Paknwada F&A Life New returns and Modifications was also celebrated at NDRO and MRO, in which and F&A in existing returns 16 and seven employees respectively were given awards. Nonlife Merger requirements of Life and Nonlife companies for F&A Other information modules only Life, Nonlife &) Outsourcing returns to be IV.3.11 To promote Hindi, 99 Hindi books written Health submitted by Life, Non-Life and by prominent authors were added to the Library Health insurers this year. The OLI Department interacted regularly with Communication Department of IRDAI for Places of business Outside India publishing consumer awareness materials in Hindi - New returns implemented in and other regional languages. BAP Re-insurance | Separation of Reinsurance IV.4 INFORMATION TECHNOLOGY module from Non-Life IV.4.1 During the year 2019-20, several operational module enhancements have been made in the IT Broker Additional documents upload applications and infrastructures in order to ensure section in changes during effective delivery of services to the regulated entities licensing. L3 user should be able and the internal departments of IRDAI. to reassign tasks assigned to L1/ L2/L3 users Business Analytics Project (BAP) Actuarial Life Products Minor Modifications (Use and File) IV.4.2 Business Analytics System, the regulatory application for offsite monitoring was upgraded at a cost of ¥1.02 crore following the change 152ANNUAL REPORT 2019-20 IV.4.4 Other major activities in BAP are and also due to mandatory annual assurance audit, it is observed that the IT security SMS integration for surveyor and Broker posture of the insurance companies have module to inform status of processing of applications for registrations, renewals etc. considerably improved. Integration with Paygov for Multiple payment In order to continuously strengthen cyber options. security controls of insurers, advisories are being issued to insurers from time-to-time. It Upgrading of the existing storages which have helps insurers keep up with the evolving become end-of-support. challenges in the cyber security front. Initiation of tendering activities for BAP 2.0 IRDAI, in coordination with National Critical Status of Utilization of BAP Module Information Infrastructure Protection Centre (NCIIPC) is also in the process of identifying IV.4.5 The following modules of the portal are the Critical Information Infrastructure (Cll) in extensively used and the operations of these insurance sector, and declaring the identified modules have been fully stablished. Clls as protected systems. This will ensure Investment module (Online filing of returns) that Clls are closely monitored by NCIIPC and proactive alerts are provided to Clls to protect Life module (Online filing of returns) themselves from the possible cyber security Advertisement (Life/General/Health) breaches. Brokers module (Registrations and On-life filing) Further, necessary steps are being taken to draft separate cyber security guidelines for Surveyors (Registrations and On-line filing) insurance intermediaries. Product filing (Life and Non-Life) Strengthening of Internal Information and Cyber Office filing ((Life/General/Health) Security Posture F&A (Life and Non-Life) IV.4.7 Steps have been taken to conduct regular TPA (Registrations and On-line filing) Information and Cyber Security Audit for IT Reinsurance module (Online filing of returns) infrastructure in IRDAI through a CERT-In Information and Cyber Security for Insurers empanelled auditor for a period of three years. IV.4.6 The IT department of the Authority has taken IV.4.8 The scope of audit includes testing of all up the following initiatives/activities for the applications for cyber security related issues, review information and cyber security for insurers: of Information Security Policy and Procedures, conduct of Gap Assessment in IT security and A team of three officers have been formed to operating procedures, assessment of network closely evaluate the cyber security audit security and information security, documentation reports of insurers, conduct the review and review of IT manuals containing Standard meetings with insurers and take necessary Operating Procedures (SOP), conduct of follow-up actions in order to ensure that the Vulnerability Assessment and Penetration Testing guidelines issued for information and cyber (VAPT), review of data centres including physical security are effectively implemented. visits, compliance with IRDAI Information and Cyber Security Guidelines and submission of reports. Due to close follow-ups with insurers on the implementation of cyber security guidelines 153ANNUAL REPORT 2019-20 The select agency has already been commenced Network and Server Security of IRDAI the audit work. systems were enhanced as per findings of third party Security Auditor. SAP ERP Application Other Major Activities IV.4.9 The following activities have been carried out during the year as a part of continuous upgradation IV.4.11 The other major activities completed during of ERP application. the year 2019-20 are as follows: Fixing of vulnerabilities suggested by Cyber ERP application was upgraded to handle Security Auditor certain existing functionalities which were not automated earlier. Development of loan balances confirmation form Tendering activities were initiated for revamping of Integrated Grievances Development of forms for providing feedback Management System, Website and intranet. on accounts department IV.5 ACCOUNTS Development of medical reimbursement declaration form IV.5.1 The accounts of the Authority for the Financial Year 2019-20 have been submitted to the Enhanced Annual Confidential Report (ACR) Comptroller and Auditor General of India (C&AG) form with new functionalities for audit and certification. Developing workflow for maintenance of The audited accounts for the Financial Year contact details 2018-19 were laid before the Lok Sabha on Upgrade of HCM patches to version 76 from February 10, 2020 and before the Rajya Sabha on version 55 in Development, Quality and February 11, 2020, in terms of Section 17 of The Production servers IRDA Act, 1999. Development of the reports to generate IV.6 IRDAI JOURNAL Annexures (9 numbers) that are part of IV.6.1 Since the year 2002, IRDAI has been Annual accounts publishing its Journal, with the aim of providing Upgrading of leave approval to include insurance insights and information that serve as additional features an educational tool to sensitize various stakeholders of the insurance industry about the Networking and Security development in the Indian and Global Insurance Sector. The contributions are obtained from the IV.4.10 Network infrastructures have been seasoned experts of the industry with high domain upgraded as per the following knowledge and vast industry experience. These New server infrastructures related to contributions have undoubtedly been a major managing of Local Area Network, Antivirus source of strength for the Journal which stands to update and patch managements with high benefit immensely from their intellectual availability have been installed for handling wherewithal. The journal captures thematic issues these activities for head office and regional alongside including ongoing current issues offices centrally. wherever possible. Data pertaining to Life, Non- Life and the Health Insurance sectors is also Implementation of Active Directory with high published to provide a bird’s eye-view of the Indian availability 154ANNUAL REPORT 2019-20 insurance industry. The web copy of the Journal IV.7 ACKNOWLEDGEMENTS continues to be the source of information and IV.7.1 IRDAI would like to place on record its covers many topical issues for the various appreciation and sincere thanks to the Members stakeholders. of the Authority, Members of the Insurance Advisory IV.6.2 Since the beginning, various topics reflecting Committee, the Reinsurance Advisory Committee, the dynamism of the industry which ran the gamut Department of Financial Services (Ministry of from customer service, health Insurance, re- Finance), Members of the Consultative Committee, insurance, disaster management-role of insurance all insurers and intermediaries for their invaluable in risk mitigation, grievance handling in insurance guidance and co-operation in its proper functioning; industry, crop insurance, role of intermediaries in and to the compact team of officers and employees insurance industry, role of CSR activities in of IRDAI for efficient discharge of their duties. The insurance industry, Micro Insurance, Motor Authority also records its special thanks to the Insurance, role of information technology in members of the public, the press, all the insurance sector, protection of policyholders’ professional bodies and international agencies interests, technology adoption in Insurance sector connected with the insurance profession through etc. have been meticulously captured by the Journal their councils including the International Association in order to provide an absorbing and thought- of Insurance Supervisors (IAIS) for their valuable provoking experience to the readership. contribution from time to time. 155STATEMENTSANNUAL REPORT 2019-20 STATEMENT 1 INTERNATIONAL COMPARISON OF INSURANCE PENETRATION (In per cent) Ss. Country* 2018 2019 No. Life Non-Life Total Life Non-Life Total America 1 USA 2.88 4.26 7.14 2.92 8.51 11.43 2 Canada 3.16 4.32 7.48 3.07 4.60 7.67 3 Brazil 2.1 1.8 3.9 2.25 1.78 4.03 4 Mexico 0.99 1.24 2.23 1.13 1.29 2.42 Europe-Middle East-Africa 5 France 5.75 3.14 8.89 5.98 3.24 9.21 6 Germany 2.41 3.62 6.03 2.64 3.69 6.33 7 Italy 6.17 2.17 8.34 6.15 2.18 8.33 8 Netherlands 1.72 7.51 9.24 1.59 7.63 9.22 AS) Spain 2.39 2.80 5.20 2.21 2.88 5.10 10 | Sweden 4.91 1.84 6.75 5.39 1.83 7.22 11 Switzerland 4.32 4.10 8.42 4.3 4.09 8.38 12 | UK 8.32 2.29 10.61 7.99 2.31 10.3 13 | Pakistan 0.68 0.25 0.93 0.61 0.27 0.88 14 | Russia 0.47 1.06 1.53 0.37 0.97 1.35 15 | South Africa 10.27 2.62 12.89 10.73 2.67 13.4 Asia Pacific 16 | India# 2.74 0.97 3.7 2.82 0.94 3.76 17 | China 2.30 1.92 4.22 2.30 2.01 4.30 18 | Japan# 6.72 2.14 8.86 6.69 2.31 9.00 19 | Indonesia 1.49 0.47 1.95 1.41 0.58 1.99 20 | Malaysia# 3.32 1.45 4.77 3.35 1.37 4.72 21 Singapore 6.22 1.6 7.82 5.96 1.59 7.55 22 | South Korea# 6.12 5.05 11.16 5.84 4.95 10.78 23 | Taiwan 17.48 3.4 20.88 16.51 3.46 19.97 24 | Thailand 3.59 1.68 5.27 3.28 1.71 4.99 25 | Sri Lanka 0.54 0.62 1.15 0.55 0.7 1.25 26 | New Zealand 0.88 4.27 5.15 0.85 4.29 5.14 27 | Australia 2.13 3.46 5.58 1.52 3.44 4.95 World 3.31 2.78 6.09 3.35 3.88 7.23 Source: Swiss Re, Sigma Volumes 3/2019 and 4/2020 Note: Insurance penetration is measured as ratio of premium (in US Dollars) to GDP (in US Dollars) * Data pertains to the calendar year 2018 and 2019. #Data pertains to financial year 2018-19 & 2019-20. 159ANNUAL REPORT 2019-20 STATEMENT 2 INTERNATIONAL COMPARISON OF INSURANCE DENSITY (In US $) S. | Country* 2018 2019 No. Life Non-Life Total Life Non-Life Total America 1 USA 1,810 2,672 4,481 1,915 5,580 7,495 2 Canada 1,462 1,996 3,457 1,421 2,128 3,548 3 Brazil 186 159 345 196 155 351 4 Mexico 93 116 209 111 128 239 Europe-Middle East-Africa 5 France 2,370 1,296 3,667 2,413 1,306 3,719 6 Germany 1,161 1,747 2,908 1,222 1,712 2,934 7 Italy 2,110 742 2,852 2,039 725 2,764 8 Netherlands 913 3,977 4,890 832 3,990 4,822 9 Spain 732 857 1,588 654 854 1,508 10 Sweden 2,653 991 3,644 2,783 946 3,729 11 Switzerland 3,555 3,379 6,934 3,502 3,332 6,835 12 UK 3,532 971 4,503 3,383 978 4,362 13 Pakistan 10 4 14 8 4 12 14 Russia 50 114 164 43 113 157 15 South Africa 669 170 840 643 160 803 Asia Pacific 16 India# 55 19 74 58 19 78@ 17 China 221 185 406 230 201 430 18 Japan# 2,629 837 3,466 2,691 930 3,621 19 Indonesia 58 18 76 58 24 82 20 Malaysia# 361 157 518 380 156 536 21 Singapore 3,944 1,014 4,958 3,844 1,028 4,872 22 South Korea# 1,898 1,567 3,465 1,822 1,544 3,366 23 Taiwan 4,320 841 5,161 4,129 865 4,993 24 Thailand 262 123 385 256 134 389 25 Sri Lanka 23 26 49 23 29 51 26 New Zealand 367 1,780 2,146 354 1,790 2,144 27 Australia 1,203 1,957 3,160 827 1,875 2,702 World 370 312 682 379 439 818 Source: Swiss Re, Sigma Volumes 3/2019 and 4/2020 Note: Insurance density is measured as ratio of premium (in US Dollar) to total population. * Data pertains to the calendar year 2018 and 2019. #Data pertains to financial year 2018-19 & 2019-20. @Rounding off difference 160ANNUAL REPORT 2019-20 STATEMENT 3 PREMIUM UNDERWRITTEN BY LIFE INSURERS (®crore) S.No. | Insurer 2018-19 2019-20 Private Sector Insurers 1 Aditya Birla Sun Life Insurance Co. Ltd. 7,511.26 8,009.97 2 Aegon Life Insurance Co. Ltd. 568.88 575.74 3 Aviva Life Insurance Co. Ltd. 1,264.94 1,193.64 4 Bajaj Allianz Life Insurance Co. Ltd. 8,857.16 9,752.53 5 Bharti AXA Life Insurance Co. Ltd. 2,075.50 2,187.26 6 Canara HSBC OBC Life Insurance Co. Ltd. 3,490.74 3,942.82 7 Edleweiss Tokio Life Insurance Co. Ltd. 919.31 1,048.48 8 Exide Life Insurance Co. Ltd. 2,886.20 3,219.59 9 Future Generali Life Insurance Co. Ltd. 1,243.16 1,480.25 10 HDFC Life Insurance Co. Ltd. 29,186.02 32,706.89 11 ICICI Prudential Life Insurance Co. Ltd. 30,929.77 33,430.70 12 IDBI Federal Life Insurance Co. Ltd. 1,932.52 1,842.51 13 IndiaFirst Life Insurance Co. Ltd. 3,212.55 3,360.44 14 Kotak Mahindra Life Insurance Co. Ltd. 8,168.29 10,340.08 15 Max Life Insurance Co. Ltd. 14,575.23 16,183.65 16 PNB Met Life India Insurance Co. Ltd. 4,777.20 5,506.96 17 Pramerica Life Insurance Co. Ltd. 1,816.86 1,228.06 18 Reliance Nippon Life Insurance Co. Ltd. 4,357.93 4,440.94 19 Sahara Life Insurance Co. Ltd. 100.71 87.43 20 SBI Life Insurance Co. Ltd. 32,989.42 40,634.73 21 Shriram Life Insurance Co. Ltd. 1,699.46 1,729.05 22 Star Union Dai-ichi Life Insurance Co. Ltd. 1,994.07 2,310.36 23 TATA AIA Life Insurance Co. Ltd. 6,069.76 8,308.51 Private Total 1,70,626.96 1,93,520.59 (21.37) (13.42) 24 LIC of India 3,37,505.07 3,79,389.60 (6.06) (12.41) Industry Total 5,08,132.03 5,72,910.19 (10.75) (12.75) Note: Figures in the brackets represent the growth (in per cent) over the previous year. 161ANNUAL REPORT 2019-20 vV LNAWALVLS SYSYNSNI (0Z-6L02) 34 JO WNINAYd IVLOL 001 SSIM-LNSN93S 6L'OL6'ZZS | 91090222 | vz'999'EL | OS°SZZ‘SZZ| Zy'S99‘ZE | €0°0S8‘S6Z| PZ OLEe‘erl Ze'zz6'Z8 | 96°919'V9 vel JB}O] GLv80'L |6ZELL'L |99' ZZ QL 222 LE LLL 960L6'S | 90°62r'S | ZLLEL 82 0SE vy'sl S|QeWeA Gv'LSv's8s | O6'VE9'L 09°0€ cy 6ryl | 88'VSL GS'918'98 | vy'99G'0S | 89°8ES°9 | PH'LLL'6Z 2 S ° G 9 UdISUS¢q | r E Z ' 8 L 2 ° 9 8 Z 9 s ' 9 v O ' v L L ' Z G v ' r S | | | Z ? 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| BEOLE9SL |OV'SBZZOL | ES O9BE8H | LEBLBL57 | ZO LBELEZ | ZG 9610S) |G0S8218 | 99GPOES (OG B9L5S |9L08222 | SV'0829 | LE00G02 Jey) OO'GBEBLE Auysnpuy |QEELLLOZ | HO OLZBLL | SH LIEOZL |9LBSELS |COBZ9BLE \HO'SPHOOZ | BE CBLBLI |CLGLZOZL 979065 |8S19L 26899 9786 9/'0v AS J} GS =v OZGEGL| Gh PESZLL| VL98G08 |OS'6S99E |PO'OZEDh |LSZECLLL|ZBEEVLS |PO'BELES | 18'G1GG2 |EBBL8EZ | 8088228 |BS DISS OS 28122 | GI'GELS | L8'LvHNZ |2}0) IG8068 8}eALld 6r990S | LOCKE fev bp §=8G 022 jJOLLIZ9 |71B09E 8S 6092 [709 jlEGbIe | 180602 |8eecrl jEr7é9 | Ol L729 VIVEIEL |) QeOles 6&7 §=|ve GES) ;20 12 = jSS76 8282S = 08 89G) = be CcEL $= L8SV9 §=— 67 OL «= 8G EBy OG IHE =f LOLZ = Sh Sl =| L70E 88'¥6 SHE UO IBIS | GO6¢Z1 = |S8820l jICOOL [S922 jS979p S689) jZVOLOL j82129 j989I2 jc6vSh Oly 89°81 cr8c 61°02 E9L BY] EMS | = E L v E 9 O Y E C C h o b e | 6 P ' 7 6 S 9 / O L E 9 Z 9 |6L'8286 { Z C O O L L L | S 6 7 8 G 8 | 2 b S 8 6 2 8 1 0 9 | r O G b H 2 | O P ' V E S E C | 6 7 6 G V G ) | Z 1 S 2 0 8 | l w S b l | 9 / 6 Z E L B I G S | = ev18 0 2AZ cv'L8 100 00°0 100 S148 ELS8 100 00'0 100 677 627 00°0 00°0 00°0 Bleyes | = peOvry GL | ZBvEVE | 119001 | 62°89 COl€6 §=G9 ese 9 Levee = {27789 = 07 LS LOS79 =|67816 §8=jSVv6S §=6PBEZE =| BG LL 97 CLE uoddiy asueyay | QOezcl BI OES § jLeUS = |fLP SE = OOS, § jLe98bb 07989 95005 jSl6ve jIvlSL OE 60°08 ras 208 le BY] eIUAWEL | = 9 6 9 0 5 5 |lEBCLE j 7 O B L L L | 8 G E C y j O O V S E L j P l l € y j G L 1 6 6 2 | S 6 S E L jIESOh j P O 0 C 6 | 2 8 B L L j c l e c O L S | 8 9 8 1 C O E S O W N d } GOESLOL =LI |LVO090L |8VE8SS (86 EL jOS880h |GGSELLL |866022 | LO9ZEE |SOLSbL (9622 |SO20S |GLOGEE |W 2591 | E6E pSEL91 By] XeW | = BOOVEOL GL FLEETS |LCSOLS | 19966) jOLGOLE jOERSEL {SLOL6E jELBBEE |BLGEvL (SE BVEL |B8L1862 jPl 9c jPOZIZ) | 728955 | LBO9LI BIPUIYEW YEO} W O S E E |SOEGPL |62'998L | I C B L O L 8 5 8 8 j S C 6 V E C 1 5 8 8 2 j v I 9 S l | 6 L 1 2 6 S 9 6 8 5 |6VOL0L j P l S O L S E S 0 € | c r o 0 6 ° 8 9 W S E I p u |] = LGcv8L EL=H | LOC8ZL §=j0G09S §=6jf06e «= L789 «= CBVEEL §=6GL'8L6 = |909GE §= BEG. «= f69G0Z = OL20G)§= ST EOE §=frvpOZ «=| IHL SC G29 evapej lagi) O L O E K E E | 8 L E v 6 0 7 [ C T L 8 V Z L | E L G L E S 6 2 2 0 5 9 | P l O 8 0 0 L | Z l 6 r y 9 8 8 8 S /98'8GLE O D E S ! | 9 S 0 G E E Z ( O G L S V 9 L /99°8689 | L 8 2 2 | B L L L 9 V J e q u a p m (Ql)d = GS9OLZE thZl |PHB9PSL |SVBECLL |8LPGLLL |Z77VO9 OW HISIZ JEL SOL | LOGSrHL |ZE0900l (SEGGEY |GHZELLL |IZELW8 8282/2 | 9BEELL | 26 rv9l 7 940H | GCO8pL Ol jS27lZ jOSZ92 | 1628 65789 6 |SVGEEL 86889 jv OL EL 6L pL 109 =| O8 HL =F LEBL €0'99 8lé 8°79 Wyesaued aunjn4 BS6IZE 6 jOLOEES 88888 jOCvlL j69RLL jJELG862 68912 j7e7I8 |96EL 8cBeL = j9v0c JIBESL |S9°9L ec OV LW9 8yt] Bplxy SvBpOL 8 |96599 |ELEsE |S7'lé BB SE == 2eGSL = Bl 69h =f 71982 =| 65°82 GG7S2 = | LVE62 = |B 961 §=—- | 6696 G97 ce'v6 O10] Sslamjap3 COCHEE L §=ENGIHC «Pe L2G) =| 2885S = 98896 §=— | BESHLZ «= 88SZOL «OG GIIL «90 8S = ET LS = GH LELL | ICGBEL §=6re80b =| «LOL £9°/6€ DASH BseUeE) Q7l812 9 jOL8SEL 95878 |IZ6E2 |98°88S jOVELOZ |29v8ZL 8/822 jOGLEL 6898S j{SReLL |800L 81°66 Co ly 96°15 WXy weyg E G C S 2 6 | C G E L S b | I O G L I S §(S66S2E | O O G L E L j E L S I 6 S | S e v e c [ 8 8 0 0 9 | G V 8 9 9 C | G 5 6 j O V L E R E | L 7 G L 2 C J E L B S S . | S V 1 6 S | £ 9 9 9 6 z (eu lee gljy POEGLL 17g §|S0926 612 =I Ih 81902 = 9FS06 §=LEGEL = |S0OL) )§= | wr IQ6SL /8e882 = PlOWe = PLD L60 LS9b 8! BAIAY pLGlS E §=j00V8r =| EL 16 0c'e €2'88 C87ch | |GEVGE =| 97°89 lth 69°99 C67S. §= | WOBZL = LZEZ ell pS'1Z ajt] uofiay L 6 6 0 0 8 | 9 L c S E h | 2 C L S 9 E | 6 9 9 9 8 L J E T O G L L | C S 9 6 8 r 2 O R E 8 C j{O9LS02 j 2 b S l 8 [ L p c v e l | S V E L I E | P O E L S L ( 2 9 6 6 S ) | 9 1S 501 | 9 0 ° 7 6 a yl| u n e yg ig B A U p y (jemauay |4 + (ajius + (jemauay + (ajiuig+ (Jemauay + (ajhug+ ssauisng Jb8) }SI14) ssauisng 128) }S114} ssouisng 1b8) }S114) May) ssouisng may) ssauisng 128) May) ssauisng yey) 1e8} += | jemauay | = may ajiuig | sea, ysuiy| eyo] jemauay | Moy ajfiuig | 4ysaly je}0 =| yemauay Moy ajfiuig | ysuly WnIWatg Je}O) WN|Waly payuly-UO}y WnWesg payxuly Jainsu| | 0 1 0 1 2 ( ‘ON'S ) 3 2 0 1 6 - 2 0 ( S ) d A S L V L S W A S N L SYSYyNSNi 3sl7 4O WNINAYd GAMNIT-NON GNV GSyNIT 163ANNUAL REPORT 2019-20 STATEMENT 6 EQUITY SHARE CAPITAL OF LIFE INSURERS (crore) S.No.| Insurer As on Infusion As on Indian Foreign Foreign March 31,| during the| March 31,; Promoter*| Investor | Investment 2019 year 2020 % 1 Aditya Birla Sun Life 1,901.21 -| 1,901.21 969.62 931.59 49.00 2 Aegon Life 1,463.11 2.49] 1,465.60 747.46 718.14 49.00 3 Aviva Life 2,004.90 -| 2,004.90 1,022.50 982.40 49.00 4 Bajaj Allianz 150.71 - 150.71 111.53 39.18 26.00 5 Bharti AXA 2,526.20 365.00} 2,891.20 1,474.51 | 1,416.69 49.00 6 Canara HSBC 950.00 - 950.00 703.00 247.00 26.00 7 Edelweiss Tokio 312.62 - 312.62 159.44 153.18 49.00 8 Exide Life 1,850.00 -| 1,850.00 1,850.00 - - 9 Future Generali 1,842.82 93.00} 1,935.82 987.27 948.55 49.00 10 HDFC Life 2,017.38 1.42} 2,018.80 1,327.77 691.03 34.23 11 ICICI Prudential 1,435.78 0.08) 1,435.86 894.81 541.05 37.68 12 IDBI Federal 800.00 - 800.00 592.00 208.00 26.00 13 Indiafirst 625.00 10.00 635.00 462.50 172.50 27.17 14 Kotak Mahindra 510.29 - 510.29 510.29 - - 15 Max Life 1,918.81 -| 1,918.81 1,429.88 488.93 25.48 16 PNB Metlife 2,012.88 -| 2,012.88 1,367.70 645.18 32.05 17 Pramerica Life 374.06 0.00 374.06 190.77 183.29 49.00 18 Reliance Nippon 1,196.32 -| 1,196.32 610.13 586.20 49.00 19 Sahara 232.00 - 232.00 232.00 - - 20 SBI Life 1,000.00 0.03} 1,000.03 598.09 401.94 40.19 21 Shriram Life 179.38 - 179.38 103.35 76.03 42.39 22 Star Union Dai-Ichi 258.96 - 258.96 140.00 118.96 45.94 23 Tata AIA 1,953.50 -| 1,953.50 996.29 957.22 49.00 Private Total 27,515.94 472.02| 27,987.96 | 17,480.88 | 10,507.07 37.54 24 LIC 100.00 - 100.00 100.00 - - Industry Total 27,615.94 472.02| 28,087.96 | 17,580.88 | 10,507.07 37.41 Note: * Includes Indian Investors Holding 164ANNUAL REPORT 2019-20 "SUUIE[D 220} BAIedseJ ay} Jo aGieyusoJed SMMoYs Mod puodES seaJeyM saiNGy eynjosqe ey} SMOYs JeJNSUI Yea SsO1Ie MOL }SJI4 %001 :a}0/) BL IL %2002 | NOED ¥/70 meVS | NGEE 2788 | HBESE | LOO! 6 4001 L 0 0 4 Al 6 000 0 000 0 A yVOL) | S22é L8@6l | Spee 6881 | Eee 807 rA| BipuiyeW 4230 | %001 a b y bP E T C ? | H E E vl 6 i] 0 Z £ A 6 0 0 0 0 0 0 0 0 a 9E E | 99N I Z E V K O0 Lv 0 9912 G6'8/ L#02 W i l = c &| C O @L | G G N G G | 0 68 8 8 8 | 4 4 9 9 6 | 4001 J l | ES D Li Ul ]jO D L 4001 00001 | Hez" %G6'0 968 | NSLS | 4768 | WZP'96 |} 00! g 4001 0 0 0 g 97] g 000 0 000 0 ge"9 oP 769 9961 880L | Slt “e°69 =| 80h eo 8 [esapey (801 | %001 21 "2E9 «HOLE | NESOG | WLBT HED | “200 heyy | Wel | PLE | MPBZE | %O0L 6 0 9 E 98 O l e h a6 8 1 0 0 0 0 0 0 6 v é y =| ESL POEZOL | ZIZIL WOZUUL) OSvLL = PO| LOLL| GEpLL = Ze) °G) IZ e nuapmd ( 1 | %001 Lt4001 HEV LL PHILS =| 49878 | HOST 820 | 70 | KOLO | KO) | M210 | HESS | NEVO | "BSE | HOG | 4001 ce 4001 0 7 t 62 ta oe 76 fl lL Gl 9750 | v4 Ge'0S9 | 60971 cvZOL | 92921 | 92769 | 2BGZL | BIOL | JIOH | %00L OL MEEBE | 42999 | %29'0 4920 HOB | HObY | HOL'06 | 48756 | OD! £ %001 0 0 | 4 160 e 0 0 0 0 0 0 0 0 Y A 1G Ob br 680\ y é e e | erll y 8 O C =| Sell 160 8 yereueg ainyny | 64001 EO? = |MOLEL | %LZ 8 | NSE KOI MEVE | S20 | 4PGL8 | S186 |} 4001 8 0 | g a3 G 0 6 8e 0 0 0 0 0 0 0 0 g l e 97 6 ° 8 8 pOve O LV Ol | sore O LV OL | e89re 0 0 0 0 a aft p] ky | 84001 %00'0 WOE | NOG°OL | HGE99 | byes | 001 0 4001 0 0 0 0 000 0 000 0 000 0 90 ll | ¥ 08°12 tle OBE | SCE Q87E | 928 000 0 Oly] ssiamyapy | %001 / 00001 | SrZ'l "910 KE9T WIZE | HOLL | er ?6 | HCL86 | LOD! 4 %001 0 0 0 4 007 ¢ 000 0 re 0 We te C5901 | 821 LCG | 9221 CFpll | S221 G70 | J80 JASH eve) | 4001 9 00001 | NGL" Ho10 MOP | NOSZ | HOGG | KSEE | 4001 4 %001 0 0 0 Z Vl Z 000 0 000 0 8c ee 9o°19 G81 6779 | OZEL 7e9 =| lel rai L exy (ueyg %O01 |G 00001 | 4020 "200 } “000 | 100 HOC9 | NGG L | HSTE6 | HCO8E | OD! 4 4001 0 0 0 4 590 4 100 | 000 0 8/02 | LE WOVE | L811 GV@ee | Lelel =| CB lee | welch «=| S60 E zuely feleg 4001 | 00001 | NE6D %29'0 260 | “GPO | HOVL | NOEL | 4PE9G | KESZE |} 4001 q 4001 0 0 0 G 8/0 g 000 0 180 i] 60 Ll 8/08 06/ ceres | «(O18 f0e8 | 808 0e0 4 PAIAY | %00'0 HlE9 | 66, | HEE | WLO'8G |} 00! 0 4001 0 0 0 0 000 0 000 0 000 0 Ov L 099 be 00°69 1G¢ 00°69 156 000 0 uobay | %001 7 %975 «| be | N20 HLE0 MOG9 | NEO [lH ?E | MPSZE | ODL 6l 0 0 | 8I 08'¢ 61 0 0 0 0 0 0 0 0 s p e | 801 O B E | SENS C O L E | 2915 97198 | S l s 6 1 6 74 a u e ey n u] g i Ag upy | |%001 SYJUOW | syJuOW |syjuoW | syjUoW | wNowY | saldog | JunoWY | saloog | yuNowWY |saldyo4 | JuNOWY |salaog | yuNowY | salgjog | jNOWY | salajog hunowy |sajog punowy | 0 salaijog | cl< | @b-9 |9>E | E> | Wolag | JOON | pjauag | JOON | Wjalag | JOON | Jjaleg | JOON | Wjalag | JOON | Waudq | JOON jjauag | JO*ON fAljauag | 40 “ON (saloyo,) asia uonesnp - pouad ay) jo pua pawiejouy] payaalas payeipnday suey‘) payooq poued ay} Jo ye}s fiuipuadON sueja yo dn yeaug 12 Gupuad suey) suule|’) suite] suite] pied swiey’) jeqo] | payewnul suey) | ye Guipuad suey) Jaunsu| | (aio10 °S . Ul JUNOWIY Z jyaueg) S L V L A W A N L (02-6102 SYAYNSNI AS) Asal AO SWIVTD HLVAd TWNCIAIGNI 3O SNLVLS 165ANNUAL REPORT 2019-20 “Sule [e}0} aAljaadsa ay) Jo aBejUaa.ed smoyYs Mod puogas searaym saunBly aynjosge ay} SMOYs JBINSUI YOeS SsO19e MOJ JSJI4 %001 M B V 0 | K O C 0 [ W L | H O G S | W H E T | M E L O | W E L L | W O T | E V O | K O Z D | H O S T | H Z O L | W E E | H O L S | X00! pGl9 %001 :2}0N Mh 91 922 «| POPE §=| SOSH | HELO «=| CELPE |) OGG0) | OvOZ | 2922 | OVGSS | L268 | Pe CHORL) QLb9HB | LLGLPGL) GH8PLB | CB'L7ZGL) ZESELE | BSG) | LOL [eyo %001 Aysnpuy WEV'OP | MISES | HGGT | WALD | HBV | PHL | 200 | HED | OTL | ISO | HSH EG | N6996 | X00! G 8 4 0 0 ty 69GPE =| S285 | OLGEE | S E G | 8 0 7 C L I =| 20500 | bold | S 6 2 2 | GO) SEEL | P E V E E |L SLGRSZ | C B | SH S cS lE eL G/ | COSEl | LBL 001 diH001 GPE | %20°S MEO) | WOSTE | WEB, | HBZ0 | HELO | NG0'0 | KZE0 | NB0D | HINO | Kew? | HOS TE | WBILE | %00) GIE %001 Mh 9h ce 092 $601 | GLE Ll | fs cel =| 06 BO'OSE | E082 | GE bbes | ZOOZLE | LESZLS | EEGSLL | OGIO | ZOLSIL | 96°55 | 922 [2}0) eJeALY %00'0 M607 | WHEO | HI6S6 | 49066 | X00! 0 H001 0 0 0 0 000 0 000 0 000 0 6H'6 82 Ly@tc =| 7462 9618 | 72862 | OGLEZ | 2862 = | O00 0 VIV F181 | %00L €&% HOO'O0L | HSE | WPeO HEGE | HOST | MILE | 9696 | HOO! E H001 0 0 0 e cL0 e on‘ 0 000 0 O12 o¢ LyOS =| Ol2L =| Bees Brel «| SRS = ELC €EE'O gf Wolf) HENS | K O O H O O | H E L O | K O 1 0 H O L L | H O R L | W I G | W e e d | 8 8 7 8 | W O E | KOOL 0 0 g 122 0 0 0 g cl'0 g 000 0 cel 8g 99°8 G6l =| BBZL =| 9182 =| BEE pLOE =| CBG «=| GE0E =| 81? 6E WeJUS | w001 12 HES, | Abr yy | LOY | HOBO | NOVO | WI9'O | 4810 H6L8 | WhlS | MbL68 | NCTE | KOO! 9€ H001 0 g 9 Gl L g 9¢ g 0 Ov 0 0 0 0 feoe =| ) G L | beOl8 | 26712 =| N E E B «| ObPeZ | 8 6 8 S | e n o C | F O B 87 l r las | 02 H001 Moy | 59S6 | HOG | KEOL HEOO | HGGL | WS6 | MES) | VOLE | HSPEB | OO! of "001 0 0 4 1) 850 oF 000 0 000 El 810 Ql Ws G85 129 949 L64 869 170 91 BleueS | h00L GL MOO'O0L | HPO | 200 “P9S | NOSL | MLOPE | W216 | HOO! 4 %001 0 0 0 (4 Lf0 000 0 on‘ 0 eh'6 Gl =; E025) | 9982 | E0291 | LIOR | E199 | E108 | 160 y uoddiyy aaueljey | w001 8] HOOO0! | NEO | HEED MBCE | WEL | HBL | WZHBE | 4001 c "001 0 0 0 (4 00 (4 000 0 000 0 {10 L p72 =| (095 eh EZ 696 pre? = | £95 0€'0 4 fl] POUBWELY | LI %000 HBLTL | 428% | W278 | WBE | 400! 0 %001 0 0 0 0 000 0 000 0 000 0 Gppe =| S2l IVGEC | Wbth |= OS692 | (bOey =| 8692 | PEP Cf 000 0 yr] YW ANd | h00L 91 HOO'O0l | O00 | W100 HESS | MBLO | HBP PG | W226 | NOD! | %001 0 0 0 | 200 | 000 0 00°0 0 BBE | OCL |= P7985 «| ChESL eR SES «=| EOPSL |] PB EES «6 OShS) «| O91 g yt] Key | GI SYUOW | syjuoW |syjUoW | syUOW | JUNOWY | SaIdOg | JuNOWY | Saldog | JUNOWY | selaog | JUNOWY | saldog | yuNoWY | selajog | JUNoWY | seldyog funowy unowy | lo) selaijog | Zi< | Cb-9 |O>E | E> | Waueg | JOON | Wauag | JOON | Weleg | JOON | Waleg | JOON | Wj8UaG | JOON | HyAUeG | JOON jeuag {JO ON Ayeleg | JO ON (Salgljog) asian uolyesnp - pouad ay} Jo pua pawiejaup pajaelal payeipnday swie|) payooq pouad ayy jo je} Buipuad‘ON swieja yo dn yeaug ye Guipued swie|) suey’) suey‘) sue] pled suue|9 [P10] { payewnul suey | 32 Bupuad swe|4 Jaunsu| | (aloln “s » Ul JUNOWY Z jieaueg) LNAWALVLS ““p}UOD (02-6102 SYAYNSNI AS) 3Asl AO SWIVTD HLVAd TWNGIAIGNI 3O SNLVLS 166ANNUAL REPORT 2019-20 “SWIIE|9 [2}0} aAlj9adsa ay) Jo afiejuaaied SMOYs Aol pUOdas seaJaYM SaiNGly aynjosge ay} SMOYs J8INSU! 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Le 00'0 0 8h! ras ole pol; | 98881 | 8962 | pepGL |E82ve | GC eGL | 2SzH | #9 lg WEIMUS | 001 12 %LC LE HBLBL | SSS | WHO | WROD | KBOD | NSOD | HOOD | WOO | HERZ | HO | %29°96 | 8886 | KOOL | bh KOOL e 0 4 9 AE bh 8/0 GI 000 c Qe | p82 | ELL06 | 99PL2 | GPGEG | BL222 | BL8EG | POLlZ | 120 2} ay 18S | 02 HOO'OO) | 00°00! | WOOL | 0 001 0 0 0 0 00'0 0 000 0 00°0 0 000 0 000 | 000 | 000 | 000 0 BIRYES | 001 Gl MOOS | %00'0S | pro | HOOD | KEOO | KED'D | NIWD | NOZO | Whey | KIED | %87PG | S766 | NOOL | 4 KOOL 0 0 | | bL0 4 10'0 g 010 6 tcl Ol LE&? | E98 woGe =f BIE) LOGS EBLE} LO ¥ uoddiyy agueyay | 001 Ql HOSS | here | HLL =| MGOO | EOD | WPOD | N20 | WENO | WLS | WED | 2576 | L566 | KOOL | Of K00! 0 0 4 3 es 9¢ rail 97 180 61 I | 602 |e BPE | BGBlL $=} GY OLE 8922 | CBOE | 80GIZ | 299 092 yr] Pau@wedd |Z] %000 wel0 | 4b0'0 MOTT | WETO |HLOLE | NEEGE | KOOL | 0 HOO! 0 0 0 0 00'0 0 97'0 4 00'0 0 697 lg 08202 | 48h GOCie =| 068 =| S712 068Y =| «O00 0 AUN] VW GNd | OI 4000 MOL | KLPO | HOGSE | HESS | NOOL | 0 KOOL 0 0 0 0 000 0 000 0 000 0 69°6 19 Qy972 | 8822) | SL9EZ | 682. | SV9EC | bez. | O00 0 air] KEW | GI yea, | 188, =] SYJUOW | SYJUOW | JUNOWY | salajog | yuNoWY | salayog | JuNOWY | salayjog | juNoWYy | salayjog | yuNoWy | salgyog | \uNOWY salajog funowy $saldijog punowy | leo) salayog | I< 1-9 | 9> E> | Weleg | JOON | Weueg | JOON | Wyeuag | JOON | WjaueTM | JOON | WeUag | JOON | Weueg fOON jiyauegG YOON jijeliag | jo “ON (sa!aijog) asim uolednp - poued ayy jo pua pawiejaup payaalas payeipnday swie|4) payoog povad ay) jo e}s Buipuad‘ON swiej yo dn yeag ye Gurpuad suey) swe} swieys) swiey) pled swie|) [e}o] { payewjur swiey) | ye Guipuad sumeyy Jaunsu | (a/o/9 *S 8 ul JuNOWY 8 jyeueg) LNAWSALVLS “P}UOD (02-6102 SYAYNSNI AS) 34l7 AO SWIVID HLVAG dNOUS 40 SNLVLS 168ANNUAL REPORT 2019-20 STATEMENT 9 STATE/ UT WISE DISTRIBUTION OF OFFICES OF INSURERS (As on March 31, 2020) S. | State/UT Number of Offices Number of districts No. with Offices Life General Stand No. of Life General Stand- Insurers | Insurers -alone Districts Insurers | Insurers alone Health Health Insurers Insurers 1 Andhra Pradesh 519 531 46 13 13 13 13 2 Arunachal Pradesh 15 9 - 25 10 4 0 3 |Assam 284 229 15 33 31 24 8 4 Bihar 471 274 17 38 38 30 5 5 Chhattisgarh 202 164 14 28 24 17 5 6 Goa 54 56 6 2 2 2 2 7 Gujarat 640 666 64 33 32 31 16 8 Haryana 331 318 47 22 22 22 14 9 Himachal Pradesh 114 120 4 12 11 11 4 10 | Jnarkhand 290 199 16 24 24 16 5 11 |Karnataka 611 689 81 30 30 30 24 12 | Kerala 597 550 78 14 14 14 13 13 | Madhya Pradesh 635 404 46 52 51 38 13 14 | Maharashtra 1,135 1,244 157 36 36 36 21 15 | Manipur 25 10 1 16 6 3 1 16 |Meghalaya 25 31 1 11 7 4 1 17 |Mizoram 13 11 - 11 6 4 0 18 |Nagaland 19 12 1 12 7 3 1 19 | Odisha 402 323 33 30 30 26 18 20 | Punjab 364 444 44 22 22 22 15 21 | Rajasthan 521 531 41 33 33 33 12 22 | Sikkim 10 9 - 4 2 2 0 23 | Tamil Nadu 957 1,078 131 37 32 37 36 24 | Telangana 373 351 46 33 31 33 15 25 | Tripura 38 45 2 8 8 7 1 26 | Uttarakhand 150 123 14 13 13 9 4 27 | Uttar Pradesh 1,343 836 78 75 75 68 25 28 | West Bengal 750 472 59 23 23 23 17 29 |Andaman & Nicobar Islands 3 12 - 3 2 2 0 30 | Chandigarh 39 57 9 1 1 1 1 31 |Dadra & Nagar Haveli and Daman & Diu 3 8 - 3 2 2 0 32 | Delhi 255 326 45 11 11 11 9 33 | Jammu & Kashmir 96 109 6 20 20 13 2 34 |Ladakh 2 5 - 2 1 2 0 35 |Lakshadweep 1 2 - 1 1 1 0 36 | Puducherry 23 39 5 4 4 3 2 Total 11,310 | 10,287 1,107 735 675 597 303 169ANNUAL REPORT 2019-20 STATEMENT 10 PREMIUM UNDERWRITTEN BY GENERAL AND HEALTH INSURERS (WITHIN AND OUTSIDE INDIA) (€crore) S.No. | Insurer 2018-19 2019-20 Private Sector Insurers 1 Acko General Insurance Lid. 141.89 373.07 2 Bajaj Allianz General Insurance Co. Ltd. 11,059.41 12,779.77 3 Bharti AXA General Insurance Co. Ltd. 2,258.05 3,134.24 4 Cholamandalam MS General Insurance Co. Ltd. 4,428.16 4,398.49 5 Edelweiss General Insurance Co. Lid. 92.55 146.36 6 Future Generali India Insurance C. Ltd. 2,553.94 3,417.49 7 Go Digit General Insurance Ltd. 894.82 1,767.86 8 HDFC ERGO General Insurance Co. Ltd. 8,612.85 9,308.40 9 ICICI Lombard General Insurance Co. Ltd. 14,488.23 13,312.84 10 IFFCO Tokio General Insurance Co. Ltd. 7,001.84 7,961.04 11 Kotak Mahindra General Insurance Co. Ltd. 301.11 433.39 12 Liberty General Insurance Ltd. 1,125.16 1,531.37 13 Magma HDI General Insurance Co. Ltd. 970.11 1,224.77 14 Navi General Insurance Ltd.* 243.07 157.99 15 Raheja QBE General Insurance Co. Ltd. 115.96 158.12 16 Reliance General Insurance Co. Ltd. 6,191.03 7,465.04 17 Royal Sundaram General Insurance Co. Ltd. 3,172.57 3,666.96 18 SBI General Insurance Co. Ltd. 4,706.55 6,796.97 19 Shriram General Insurance Co. Ltd. 2,356.34 2,466.19 20 Tata AIG General Insurance Co. Ltd. 7,742.66 7,384.53 21 Universal Sompo General Insurance Co. Ltd. 2,830.87 2,859.05 Private Total 81,287.16 90,743.94 (24.25) (11.63) Public Sector Insurers 22 National Insurance Co. Ltd. 15,179.94 15,312.88 23 The New India Assurance Co. Ltd. 26,607.99 29,715.07 24 The Oriental Insurance Co. Ltd. 13,484.75 13,996.01 25 United India Insurance Co. Ltd. 16,420.47 17,515.09 Public Total 71,693.15 76,539.05 (1.59) (6.76) Specialized Insurers 26 Agriculture Insurance Co. of India Ltd. 6,900.88 9,361.24 27 Export Credit Guarantee Corporation of India Ltd. 1,247.54 1,075.47 Specialized Total 8,148.42 10,436.71 (10.79) (28.08) Standalone Health Insurers 28 Aditya Birla Health insurance Co. Ltd. 496.80 872.04 29 HDFC ERGO Health Insurance Co. Ltd.** 2,194.44 2,521.66 30 ManipalCigna Health Insurance Co. Ltd.@ 484.82 576.19 31 Max Bupa Health Insurance Co. Ltd. 947.02 1,242.89 32 Reliance Health Insurance Ltd.# 4.09 5.99 33 Religare Health Insurance Ltd. 1,825.57 2,388.99 34 Star Health and Allied Insurance Co. Ltd. 5,401.29 6,865.14 Stand-alone Health Total 11,354.04 14,472.89 (36.56) (27.50) Grand Total 1,72,482.77 1,92,192.59 (12.41) (11.43) Note: 1. Figures in bracket indicate growth (in per cent) over previous year. 2 __ Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. 3. *Erstwhile DHFL General Insurance Co. Lid. , ** Erstwhile Apollo Munich Health Insurance Ltd., @ Erstwhile CignaTTK Health Insurance Co. Ltd. 4. | # With effect from November 15, 2019, the business portfolio of Reliance Health Insurance Ltd. was transferred to Reliance General Insurance Co. 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Lombard 454.31 0.16 454.47 253.84 - 253.84 200.62 - 10 IFFCO Tokio 274.22 - 274.22 139.85 134.37 274.22 - 49.00 11 Kotak Mahindra 220.00 85.00 305.00 305.00 - 305.00 - - 12 Liberty 1,085.23 0.75) 1,085.98 557.28 528.69 | 1,085.98 - 48.68 13 Magma HDI 125.00 18.75 143.75 98.36 32.00 130.36 13.39 22.26 14 Navi General* 190.05 120.00 310.05 310.05 - 310.05 - - 15 Raheja OBE 207.00 - 207.00 105.57 101.43 207.00 - 49.00 16 Reliance 251.55 0.00 251.55 251.55 - 251.55 - - 17 Royal Sundaram 449.00 - 449.00 269.40 179.60 449.00 - 40.00 18 SBI General 215.50 - 215.50 185.35 - 185.35 30.15 - 19 Shriram General 259.08 0.09 259.16 198.60 59.40 258.00 1.16 22.92 20 Tata AIG 907.50 86.96 994.46 735.90 258.56 994.46 - 26.00 21 Universal Sompo 368.18 0.00 368.18 240.74 127.44 368.18 - 34.61 Private Total 9,570.88 | 1,343.93) 10,914.81 | 7,498.83 | 3,075.59 | 10,574.41 340.40 28.18 Public Sector Insurers 22 National 100.00 | 2,400.00) 2,500.00; 2,500.00 -| 2,500.00 - 23 New India 824.00 - 824.00 704.00 - 704.00 120.00 24 Oriental 200.00 50.00 250.00 250.00 - 250.00 - 25 United India 150.00 50.00 200.00 200.00 - 200.00 - Public Total 1,274.00 | 2,500.00; 3,774.00 | 3,654.00 -| 3,654.00 120.00 Specialized Insurers 26 AIC 200.00 - 200.00 200.00 - 200.00 27 ECGC 2,000.00 500.00; 2,500.00) 2,500.00 -| 2,500.00 Specialized Total 2,200.00 500.00; 2,700.00 | 2,700.00 -| 2,700.00 Standalone Health Insurers 28 Aditya Birla Health 212.03 86.83 298.86 152.42 146.44 298.86 - 49.00 29 HDFC ERGO Health** 358.41 47.26 405.67 207.52 196.47 403.99 1.69 48.43 30 Manipal Cigna@ 590.86 138.04 728.90 371.74 357.16 728.90 - 49.00 31 Max Bupa 981.00 145.00) 1,126.00 625.87 500.13 | 1,126.00 - 44.42 32 Reliance Health# 186.55 7.35 193.90 193.90 - 193.90 - - 33 Religare Health 688.55 39.40 727.95 698.90 - 698.90 29.05 34 Star Health 455.58 35.06 490.64 322.96 - 322.96 167.68 - Standalone Health Total | 3,472.97 498.94) 3,971.92 | 2,573.30} 1,200.20 | 3,773.50 198.42 30.22 Grand Total 16,517.86 | 4,842.87| 21,360.73 | 16,426.12 | 4,275.79 | 20,701.91 658.81 20.02 Note: 7. Infusion during the year includes cancellation, reduction and fresh issue of shares 2. Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. 3. * Erstwhile DHFL General Insurance Co. Ltd, ** Erstwhile Apollo Munich Health Insurance Ltd, @ Erstwhile CignaT TK Health Insurance Co. Ltd. 4. # With effect from November 15, 2019, the business portfolio of Reliance Health Insurance Ltd. was transferred to Rehance General Insurance Co. 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Jo Jaquiny jo sisAjeuy ofy swie|) jo sequin Jaunsuy |ON'S SYUSYNSNI ( 0 2 - 6 1 0 2 A S ) HLIWSH GNV 1VYSN39 4O SWIV1O JO VL SNLVLS LNSWALVLS ““P}UOD 177ANNUAL REPORT 2019-20 STATEMENT 15 EQUTY SHARE CAPITAL/ASSIGNED CAPITAL OF REINSURERS/ BRANCHES OF FOREIGN REINSURERS (®crore) S.No.| Reinsurer As on Infusion during As on March 31, 2019 the year March 31, 2020 Equity Share Capital of Reinsurers Public Sector Reinsurer - GIC 877.20 - 877.20 2 Private Sector Reinsurer- ITI Re* 268.94 -268.94 - Reinsurers' Total 1,146.14 -268.94 877.20 Assigned Capital of Branches of Foreign Reinsurers 3 Allianz Global 200.24 - 200.24 4 Hannover Re 474.53 94.25 568.78 5 Lloyd's of India** 110.00 - 110.00 6 Munich Re 1,080.90 512.10 1,593.00 7 RGA 629.00 1,703.84 2,332.84 8 SCOR SE 975.17 - 975.17 9 Swiss Re 626.96 668.14 1,295.11 10 XL SE 168.76 31.89 200.66 11 AXA France Vie 908.93 - 908.93 12 Gen Re 482.77 - 482.77 Branches of Foreign Reinsurers' Total 5,657.27 3,010.22 8,667.49 Grand Total 6,803.41 2,741.28 9,544.69 Note: 1. *CoRof ITI Re was cancelled in May 2019. 2. **includes assigned capital of syndicates i.e. Markel Service P Ltd. and MS Amlin 3. For GIC Re, Indian promoter share is 7752.50 crore and non-promoter share is 7124.70 crore. 178ANNUAL REPORT 2019-20 STATEMENT 16 SOLVENCY RATIOS OF LIFE INSURERS (FY 2019-20) S.No. | Insurer June September | December March 2019 2019 2019 2020 Private Sector Insurers 1 Aditya Birla Sun Life Insurance Co. Ltd. 1.96 1.96 1.91 1.78 2 Aegon Life Insurance Co. Ltd. 2.74 2.45 2.04 2.36 3 Aviva Life Insurance Co. Ltd. 3.07 3.09 3.01 2.42 4 Bajaj Allianz Life Insurance Co. Ltd. 7.90 7.70 7.56 7.45 5 Bharti AXA Life Insurance Co. Ltd. 1.76 1.92 1.68 1.86 6 Canara HSBC OBC Life Insurance Co. Ltd. 3.91 3.82 3.75 3.65 7 Edelweiss Tokio Life Insurance Co Ltd 2.14 2.11 2.24 2.32 8 Exide Life Insurance Co. Ltd. 1.97 1.90 1.80 2.10 9 Future Generali India Life Insurance Co. Ltd. 1.56 1.54 1.66 1.59 10 HDFC Life Insurance Co. Ltd. 1.93 1.92 1.95 1.84 11 ICICI Prudential Life Insurance Co. Ltd. 2.17 2.11 2.07 1.94 12 IDBI Federal Life Insurance Co. Ltd. 3.20 3.22 3.29 2.98 13 IndiaFirst Life Insurance Co. Ltd. 1.79 1.81 1.82 1.72 14 Kotak Mahindra Life Insurance Co. Ltd. 3.02 3.06 3.04 2.90 15 Max Life Insurance Co. Ltd. 2.25 2.24 2.20 2.07 16 PNB MetLife India Insurance Co. Ltd. 2.01 1.97 1.97 1.89 17 Pramerica Life Insurance Co Ltd 3.51 3.38 3.46 3.50 18 Reliance Nippon Life Insurance Co. Ltd. 2.66 2.62 2.55 1.84 19 Sahara Life Insurance Co. Ltd. 8.19 7.94 8.03 9.13 20 SBI Life Insurance Co. Ltd. 2.17 2.20 2.30 1.95 21 Shriram Life Insurance Co. Ltd. 1.95 1.93 1.86 1.78 22 Star Union Dai-ichi Life Insurance Co. Ltd. 2.65 2.60 2.60 2.40 23 TATA AIA Life Insurance Co. Ltd. 2.20 2.04 1.84 2.35 Public Sector Insurer 24 LIC of India 1.60 1.55 1.52 1.55 179ANNUAL REPORT 2019-20 STATEMENT 17 SOLVENCY RATIO OF GENERAL AND HEALTH INSURERS (FY 2019-20) S.No. | Insurer June September | December March 2019 2019 2019 2020 Private Sector Insurers 1 Acko General Insurance Ltd. 3.72 2.68 2.94 4.24 2 Bajaj Allianz General Insurance Co. Ltd. 2.49 2.43 2.36 2.54 3 Bharti AXA General Insurance Co. Ltd. 1.60 1.52 1.67 1.63 4 Cholamandalam MS General Insurance Co. Ltd. 1.53 1.56 1.57 1.58 5 Edelweiss General Insurance Co. Ltd. 1.95 2.15 2.43 2.36 6 Future Generali India Insurance C. Ltd. 1.64 1.58 1.56 1.51 7 Go Digit General Insurance Ltd. 2.21 1.86 1.57 3.24 8 HDFC ERGO General Insurance Co. Ltd. 1.70 1.70 1.81 1.89 9 ICICI Lombard General Insurance Co. Ltd. 2.20 2.26 2.18 2.17 10 IFFCO Tokio General Insurance Co. Ltd. 1.62 1.59 1.63 1.58 11 Kotak Mahindra General Insurance Co. Ltd. 2.38 2.73 2.44 2.13 12 Liberty General Insurance Ltd. 1.81 2.63 2.25 2.18 13 Magma HDI General Insurance Co. Ltd. 1.76 1.66 1.58 1.71 14 Navi General Insurance Ltd.* 2.46 2.30 1.84 3.35 15 Raheja QBE General Insurance Co. Ltd. 3.60 3.22 3.00 2.46 16 Reliance General Insurance Co. Ltd. 1.60 1.53 1.53 1.52 17 Royal Sundaram General Insurance Co. Ltd. 1.91 1.88 1.84 1.69 18 SBI General Insurance Co. Ltd. 2.34 2.12 2.12 2.27 19 Shriram General Insurance Co. Ltd. 3.11 3.37 3.47 3.67 20 Tata AIG General Insurance Co. Ltd. 1.70 1.72 2.10 1.84 21 Universal Sompo General Insurance Co. Ltd. 2.24 2.01 2.07 2.28 Public Sector Insurers 22 National Insurance Co. Ltd.$ 0.95 0.42 0.12 0.02 23 The New India Assurance Co. Ltd 2.13 2.08 2.10 2.11 24 The Oriental Insurance Co. Ltd.$ 1.56 1.52 1.54 0.92 25 United India Insurance Co. Ltd.$ 1.40 1.05 0.94 0.30 Specialized Insurers 26 Agriculture Insurance Co. of India Ltd. 2.99 1.91 1.84 2.83 27 Export Credit Guarantee Corporation of India Ltd. 12.24 12.10 15.11 15.02 Standalone Health Insurers 28 Aditya Birla Health insurance Co. Limited 1.59 2.19 2.40 1.81 29 HDFC ERGO Health Insurance Co. Ltd.** 1.51 1.62 1.52 1.74 30 ManipalCigna Health Insurance Co. Ltd.@ 1.86 1.67 1.86 1.90 31 Max Bupa Health Insurance Co. Ltd. 1.52 1.63 1.66 1.77 32 Reliance Health Insurance Ltd.# 1.06 0.63 0.48 0.49 33 Religare Health Insurance Ltd. 1.52 1.52 1.54 1.55 34 Star Health and Allied Insurance Co. Ltd. 1.81 1.54 1.56 1.88 Note: 1. Reclassification/Regrouping in the previous year's figures, if any, by the insurer has not been considered. 2. $ after considering the forbearnance granted for solvency computation. 3. * Erstwhile DHFL General Insurance Co. Ltd., ** Erstwhile Apollo Munich Health Insurance Ltd., @ Erstwhile CignaTTK Health Insurance Co. Ltd. 4. #With effect from November 15, 2019, the business portfolio of Reliance Health Insurance Ltd. was transferred to Reliance General Insurance Co. 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PA and Travel Insurance) S.No.| Insurers No. of policies No. of Persons Covered (000) |Gross Direct Premium (€ Crore) 2018-19 2019-20 2018-19 2019-20 2018-19 2019-20 Private Insurers 1 Acko General 1 16 3 1,041 2.03 23.36 2 Bajaj Allianz 531,046 577,515 24,685 32,935 2,204.96 2,138.53 3 Bharti AXA 21,829 23,425 1,740 2,491 228.93 266.94 4 Cholamandalam MS 103,232 124,236 1,806 2,112 273.71 316.99 5 Edelweiss General 10,449 7,425 11 123 28.50 45.06 6 Future Generali 64,670 81,072 4,838 1,943 281.09 381.96 7 Go Digit 865 6,277 1 43 0.74 17.52 8 HDFC ERGO 1,066,395 987,590 9,605 11,753 1,254.23 1,264.57 9 ICICI Lombard 4,234,760 1,174,578 15,179 16,425 2,267.16 2,695.15 10 IFFCO Tokio 155,454 226,026 22,015 25,749 799.91 1,315.81 11 Kotak Mahindra 349,931 31,228 439 982 60.76 105.68 12 Liberty 50,692 50,948 880 865 257.15 243.62 13 Magma HDI 4,477 11,318 72 112 81.29 47.63 14 Navi General* 119,733 4,603 200 227 104.26 33.35 15 Raheja OBE 135 994 0 2 0.10 0.62 16 Reliance 91,492 99,870 27,464 13,264 1,002.73 1,359.93 17 Royal Sundaram 185,450 175,677 1,406 1,447 355.46 394.60 18 SBI General 756,443 564,200 2,748 4,039 513.44 742.46 19 Shriram General 564 1,318 1 3 0.11 1.05 20 Tata AIG 220,583 168,794 2,248 3,309 803.76 835.42 21 Universal Sompo 267,221 244,971 1,137 1,386 134.79 160.47 Private Total 8,235,422 4,562,081 116,478 120,252 10,655.09 12,390.72 Public Insurers 22 National 1,725,290 1,555,292 147,728 152,994 5,889.96 5,277.67 23 New India 1,683,506 1,665,437 87,561 89,897 8,241.20 9,381.78 24 Oriental 1,250,812 1,204,290 30,325 38,634 4,047.71 4,642.63 25 United India 1,182,067 1,080,675 54,468 52,740 5,357.39 5,329.77 Public Total 5,841,675 5,505,694 320,081 334,265 23,536.26 24,631.85 Stand-alone Health Insurers 26 Aditya Birla Health 186,244 309,925 1,489 5,140 423.43 755.50 27 HDFC ERGO Health** 1,068,479 1,206,449 5,116 5,469 1,987.53 2,358.92 28 Manipal Cigna@ 229,817 250,164 1,101 1,949 468.82 567.29 29 Max Bupa 696,107 822,100 5,433 4,549 914.49 1,177.56 30 Reliance Health# 3,145 5,580 7 11 4.09 5.99 31 Religare Health 691,739 807,660 10,713 12,818 1,611.22 2,151.25 32 Star Health 3,734,365 4,462,963 11,617 14,260 5,271.82 6,718.99 Stand-alone Health Total 6,609,896 7,859,261 35,475 44,185 10,681.41 13,729.52 Grand Total 20,686,993 17,927,036 472,035 498,702 44,872.76 50,752.09 Note: 1.* Erstwhile DHFL General Insurance Co. Ltd, ** Erstwhile Apollo Munich Health Insurance Ltd, @ Erstwhile CignaTTK Health Insurance Co. Ltd. 2. # With effect from November 15, 20179, the business portfolio of Reliance Health Insurance Ltd. was transferred to Reliance General Insurance Co. Ltd vide IRDAI Order dated November 06, 2019. 187ANNUAL REPORT 2019-20 STATEMENT 22 HEALTH INSURANCE BUSINESS OF LIFE INSURERS Class of Business Item No. of Policies No. of Lives Gross Premium (Lakhs) Covered (Lakhs) (crore) 2018-19 | 2019-20 2018-19 | 2019-20 2018-19 | 2019-20 A. Health Insurance Products Marketed by Life Insurers a. New Business i. Govt. Business ii. Group Insurance No./Premium 0.003 0.0006 10.16 1.82 52.69 57.19 Growth (%) 21.33 -75 720.99 -82.05 426.9 8.55 Share (%) 0.05 0.01 65.19 28.1 18.64 23.72 iii. Individual Business No./Premium 4.95 4.4 5.42 4.67 230.05 183.9 Growth (%) -9.92 -11.09 -11.46 -13.97 1.79 -20.06 Share (%) 99.95 99.99 34.81 71.9 81.37 76.28 New Business Total No./Premium 4.96 4.4 15.58 6.49 282.73 241.09 Growth (%) -9.91 =11.13 111.63 58.35 19.8 =14.73 Share (%) 100 100 100 100 100 100 b. Renewal Business i. Govt. Business - - - - - - ii. Group Insurance No./Premium 0 0 0.003 0.13 0.09 0.75 Growth (%) - 33.33 - 3,896.42 - 736.01 Share (%) 0.0004 0.0005 0.03 1.12 0.02 0.12 iii. Individual Business No./Premium 6.79 8.2 10.8 11.85 544.22 641.75 Growth (%) -25.87 20.75 -27,.42 9.74 -21.58 17.92 Share (%) 100 100 99.97 98.88 99.98 99.88 Renewal Business Total | No./Premium 6.79 8.2 10.8 11.98 544.31 642.5 Growth (%) -25.87 20.75 -27.4 10.94 -21.57 18.04 Share (%) 100 100 100 100 100 100 B. Health Riders Attached to the Life Insurance Products a. New Business i. Govt. Business - - - - - - ii. Group Insurance No./Premium 0.003 0.003 9 27.19 83.05 122.27 Growth (%) 8.02 -2.34 -45.86 190.34 -6.69 47.22 Share (%) 0.05 0.06 66.44 86.42 66.27 71.54 iii. Individual Business No./Premium 4.72 4.31 4.73 4.27 42.27 48.64 Growth (%) 17.4 -8.73 99.54 -9.71 403.21 15.06 Share (%) 99.95 99.94 33.56 13.58 33.73 28.46 New Business Total No./Premium 4.73 4.31 14.1 31.46 125.32 170.9 Growth (%) 17.4 -8.73 -41.47 123.2 1.89 36.37 Share (%) 100 100 100 100 100 100 b. Renewal Business i. Govt. Business - - - - - - ii. Group Insurance No./Premium 0.004 0.01 6.93 7.89 19.1 28.04 Growth (%) 147.65 40.86 192.5 13.81 127.38 46.81 Share (%) 0.04 0.04 41.69 36.46 17.94 17 iii. Individual Business No./Premium 9.86 13.97 9.7 13.76 87.34 136.93 Growth (%) -42.9 41.7 -47.75 41.82 -14.71 56.78 Share (%) 99.96 99.96 58.31 63.54 82.06 83 Renewal Business Total | No./Premium 9.86 13.98 16.63 21.65 106.44 164.97 Growth (%) 42.88 41.7 -20.54 30.14 -3.94 54.99 Share (%) 100 100 100 100 100 100 188ANNUAL REPORT 2019-20 STATEMENT 23 CLAIMS UNDER HEALTH INSURANCE BUSINESS OF GENERAL AND HEALTH INSURERS (Excl. PA & Travel Insurance) (2019-20) (Numbers in Lakhs and Amount in crore) Particulars Only Only Both Cashless and Benefit Total Cashless Reimbursement Reimbursement Based No. | Amount No. | Amount No. | Amount | No.|Amount) No. | Amount A. Claims Handled through TPAs Claims O/S at start of period 7.48 | 1,296.68 2.02 580.89 | 0.65 | 253.97 0 0.08} 10.15 | 2,131.61 74% 61% 20% 27% 6% 12% 0% 0% | 100% 100% Claims registered during the period 65.46 | 16,167.23 | 56.02 | 11,478.50 | 6.47 | 2,917.69 | 0.01 3.93 |127.95 | 30,567.34 51% 53% 44% 38% 5% 10% 0% 0% | 100% 100% Claims paid during the period 61.59 | 14,952.60 | 49.92 | 9,753.40 | 6.25 | 2,753.23 | 0.01 1.58|117.77 | 27,460.81 52% 54% 42% 36% 5% 10% 0% 0%} 100% 100% Claims repudiated during the period 3.8 | 1,570.30 5.65 | 1,301.47 0.3 125.62 | 0.01 2.35} 9.77 | 2,999.73 39% 52% 58% 43% 3% 4% 0% 0% | 100% 100% Claims O/S at the end of period 7.54 | 1,438.43 2.46 907.18 | 0.57) 292.81 0 0.06} 10.56 | 2,638.49 71% 55% 23% 34% 5% 11% 0% 0% | 100% 100% B. Claims handled directly by the insurers Claims O/S at start of period 3.76 575.13 1.22 764.14 0 29.92 | 0.06} 130.01} 5.04] 1,499.20 75% 38% 24% 51% | 0.10% 2% 1% 9%} 100% 100% Claims registered during the period 35.77 | 9,170.21 19.19 | 5,388.31 | 0.25) 236.19 | 0.58] 421.14) 55.79 | 15,215.84 64% 60% 34% 35% | 0.40% 2% 1% 3% | 100% 100% Claims paid during the period 31.65 | 7,548.96 | 17.62 | 4,560.90 | 0.21 224.68 | 0.45] 230.24] 49.94 | 12,564.78 63% 60% 35% 36% | 0.40% 2% 1% 2% | 100% 100% Claims repudiated during the period 3.05 | 1,237.54 2.21 | 1,083.52 | 0.03 8.5 | 0.12} 140.58) 54} 2,470.14 56% 50% 41% 44% | 0.50% 0% 2% 6% | 100% 100% Claims O/S at the end of period 483 | 901.77 0.58 472.91 | 0.01 32.93 | 0.08} 175.69} 549] 1,583.31 88% 57% 11% 30% | 0.20% 2% 1% 11% | 100% 100% C. Claims handled both through TPAs and In-House Claims O/S at start of period 11.24 | 1,871.81 3.24 | 1,345.02 | 0.65) 283.89 | 0.06] 130.09) 15.19 | 3,630.81 74% 52% 21% 37% 4% 8% | 0.40% 4% | 100% 100% Claims registered during the period 101.23 | 25,337.43 | 75.21 |16,866.80 | 6.71 | 3,153.88 | 0.59} 425.06|183.75 | 45,783.18 55% 55% 41% 37% 4% 7% | 0.32%} 0.93%} 100% 100% Claims paid during the period 93.24 |22,501.55 | 67.55 |14,314.30 | 6.46 | 2,977.91 | 0.46] 231.82)167.71 | 40,025.59 56% 56% 40% 36% 4% 7% | 0.40% 1%} 100% 100% Claims repudiated during the period 6.85 | 2,807.84 7.86 | 2,384.99 | 0.33 134.11 | 0.12} 142.93} 15.17 | 5,469.87 45% 51% 52% 44% 2% 2% | 0.50% 3%} 100% 100% Claims O/S at the end of period 12.37 | 2,340.21 3.04 | 1,380.10 | 0.58 | 325.74 | 0.08} 175.75) 16.06 | 4,221.79 771% 55% 19% 33% 4% 8% | 0.20% 4% | 100% 100% 189ANNUAL REPORT 2019-20 STATEMENT 24 AGING OF CLAIMS PAID UNDER HEALTH INSURANCE BUSINESS OF GENERAL AND HEALTH INSURERS (Excl. PA & Travel Insurance) (2019-20) (Numbers in Lakhs and Amount in @crore) Aging of Only Cashless(1) Only ) Both Cashless Benefit Based Total Claim Paid Reimbursement(2 and Reimbursement (3) No. Amount No. Amount No. Amount No. | Amount No. | Amount A. Aging of Claims Paid by insurers through TPAs < 1Month 42.28 | 8,789.01 38.49 | 6,316.36 0.94 417.38 0.01 1.50 81.72 | 15,524.25 68.60% 58.80% 77.10% 64.80% 15.10% 15.20% 95.70% 94.80% 69.40% 56.50% 1 to 3 months 16.28 | 5,199.04 8.73 | 2,711.64 3.02 1,270.07 0.0003 0.08 28.03 | 9,180.83 26.40% 34.80% 17.50% 27.80% 48.30% 46.10% 4.30% 5.20% 23.80% 33.40% 3 to 6 months 2.18 665.72 2.06 557.23 1.61 909.97 - : 5.85} 2,132.91 3.50% 4.50% 4.10% 5.70% 25.70% 33.10% 0.00% 0.00% 5.00% 7.80% 6 to 12 months 0.73 236.05 0.47 117.52 0.57 103.89 : : 1.78 457.46 1.20% 1.60% 1.00% 1.20% 9.10% 3.80% 0.00% 0.00% 1.50% 1.70% 1 to 2 years 0.11 55.33 0.16 46.51 0.11 38.94 : : 0.39 140.77 0.20% 0.40% 0.30% 0.50% 1.80% 1.40% 0.00% 0.00% 0.30% 0.50% More than 2 years 0.01 7.46 0.01 4.14 0.00 12.98 : : 0.02 24.58 0.00% 0.00% 0.00% 0.00% 0.00% 0.50% 0.00% 0.00% 0.00% 0.10% Total 61.59 | 14,952.60 49.92 | 9,753.40 6.25 | 2,753.23 0.01 1.58 117.77 | 27,460.81 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% B. Aging of Claims Paid by insurers through In-house settlement < 1Month 31.32 | 7,255.10 16.71 3,691.51 0.20 210.62 0.44 195.92 48.67 | 11,353.14 99.00% 96.10% 94.80% 80.90% 94.90% 93.70% 96.90% 85.10% 97.50% 90.40% 1 to 3 months 0.21 211.99 0.65 526.95 0.01 9.73 0.01 15.46 0.88 764.13 0.70% 2.80% 3.70% 11.60% 4.20% 4.30% 2.10% 6.70% 1.80% 6.10% 3 to 6 months 0.10 67.31 0.20 232.85 0.002 3.48 0.003 12.32 0.30 315.96 0.30% 0.90% 1.10% 5.10% 0.70% 1.50% 0.60% 5.30% 0.60% 2.50% 6 to 12 months 0.02 10.28 0.05 83.40 0.0004 0.85 0.001 5.41 0.07 99.95 0.10% 0.10% 0.30% 1.80% 0.20% 0.40% 0.30% 2.40% 0.10% 0.80% 1 to 2 years 0.002 1.95 0.01 24.65 0.0001 0.01 0.0002 0.62 0.02 27.23 0.00% 0.00% 0.10% 0.50% 0.00% 0.00% 0.10% 0.30% 0.00% 0.20% More than 2 years 0.0004 2.33 0.002 1.53 0.00 0.00 0.0001 0.52 0.00 4.37 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.20% 0.00% 0.00% Total 31.65 7,548.96 17.62 | 4,560.89 0.21 224.68 0.45 230.24 49.94 | 12,564.78 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% C. Aging of Claims Paid by insurers through both TPAs and In-house < 1 Month 73.60 | 16,044.11 55.20 | 10,007.87 1.14 627.99 0.44 197.42 130.39 | 26,877.39 78.90% 71.30% 81.70% 69.90% 17.70% 21.10% 96.90% 85.20% 77.70% 67.20% 1 to 3 months 16.49 | 5,411.03 9.38 | 3,238.60 3.03 1,279.80 0.01 15.54 28.91 9,944.96 17.70% 24.00% 13.90% 22.60% 46.80% 43.00% 2.10% 6.70% 17.20% 24.80% 3 to 6 months 2.28 733.03 2.26 790.08 1.61 913.45 0.00 12.32 6.15 | 2,448.87 2.40% 3.30% 3.30% 5.50% 24.90% 30.70% 0.60% 5.30% 3.70% 6.10% 6 to 12 months 0.75 246.32 0.52 200.92 0.57 104.75 0.001 5.41 1.84 557.41 0.80% 1.10% 0.80% 1.40% 8.80% 3.50% 0.30% 2.30% 1.10% 1.40% 1 to 2 years 0.11 57.28 0.18 71.15 0.11 38.95 0.0002 0.62 0.40 168.00 0.10% 0.30% 0.30% 0.50% 1.80% 1.30% 0.10% 0.30% 0.20% 0.40% More than 2 years 0.01 9.79 0.01 5.67 0.003 12.98 0.0001 0.52 0.02 28.95 0.00% 0.00% 0.00% 0.00% 0.00% 0.40% 0.00% 0.20% 0.00% 0.10% Total 93.24 | 22,501.55 67.55 | 14,314.29 6.46) 2,977.91 0.46 231.82 167.71 | 40,025.59 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 1. Claims are settled only through Cashless Mode. No part of the claim is settled through reimbursement. 2. Claims are settled only through Reimbursement mode. No part of the claim is settled through Cashless mode. 3. Claims which are paid through both cashless and reimbursement modes. Note: The values given in percentage indicate the ratio of claims paid within a particular time limit to the total claims paid under respective mode of settlement 190ANNEXURESANNUAL REPORT 2019-20 ANNEXURE 1 INSURANCE COMPANIES OPERATING IN INDIA Life Insurers General Insurers Public Sector Public Sector 1. Life Insurance Corporation of India 1. National Insurance Co. Ltd. 2. The New India Assurance Co. Ltd. 3. The Oriental Insurance Co. Ltd. 4. United India Insurance Co. Ltd. Private Sector Private Sector OCONODTRPWN> Aditya Birla Sun Life Insurance Co. Ltd. 1. Acko General Insurance Ltd. Aegon Life Insurance Co. Ltd. 2. Bajaj Allianz General Insurance Co. Ltd. Aviva Life Insurance Co. Ltd. 3. Bharti AXA General Insurance Co. Ltd. Bajaj Allianz Life Insurance Co. Ltd. 4. Cholamandalam MS General Insurance Co. Ltd. Bharti AXA Life Insurance Co. Ltd. 5. Edelweiss General Insurance Co. Ltd. Canara HSBC OBC Life Insurance Co. Ltd. 6. Future Generali India Insurance Co. Ltd. Edleweiss Tokio Life Insurance Co. Ltd. 7. Go Digit General Insurance Limited Exide Life Insurance Co. Ltd. 8. HDFC ERGO General insurance Co. Ltd. Future Generali Life Insurance Co. Ltd. 9. ICICI Lombard General Insurance Co. Ltd. 10. HDFC Life Insurance Co. Ltd. 10. IFFCO TOKIO General Insurance Co. Ltd. 11. ICICI Prudential Life Insurance Co. Ltd. 11. Kotak Mahindra General Insurance Co. Ltd. 12. IDBI Federal Life Insurance Co. Ltd. 12. Liberty General Insurance Limited 13. India First Life Insurance Co. Ltd. 13. Magma HDI General Insurance Co. Ltd. 14. Kotak Mahindra Life Insurance Co. Ltd. 14. NAVI General Insurance Limited 15. Max Life Insurance Co. Ltd. 15. Raheja QBE General Insurance Co. Ltd. 16. PNB Met Life India Insurance Co. Ltd. 16. Reliance General Insurance Co. Ltd. 17. Pramerica Life Insurance Co. Ltd. 17. Royal Sundaram General Insurance Co. Ltd. 18. Reliance Nippon Life Insurance Co. Ltd. 18. SBI General Insurance Co. Ltd. 19. Sahara Life Insurance Co. Ltd. 19. Shriram General Insurance Co. Ltd. 20. SBI Life Insurance Co. Ltd. 20. Tata AIG General Insurance Co. Ltd. 21. Shriram Life Insurance Co. Ltd. 21. Universal Sompo General Insurance Co. Ltd. 22. Star Union Dai-ichi Life Insurance Co. Ltd. 23. TATA AIA Life Insurance Co. Ltd. Specialised Insurers (Public Sector) 1. Agricultural Insurance Company of India Ltd. 2. ECGC Ltd. Standalone Health Insurers (Private Sector) NOoRWN> Aditya Birla Health Insurance Co. Ltd. HDFC ERGO Health Insurance Co. Ltd. ManipalCigna Health Insurance Co. Ltd. Max Bupa Health Insurance Co. Ltd. Religare Health Insurance Co. Ltd. Star Health & Allied Insurance Co. Ltd. Reliance Health Insurance Ltd.* Note: 1. List as on March 31, 2020 2. *Takeover of Reliance Health Insurance portfolio by Reliance General Insurance 192ANNUAL REPORT 2019-20 Contd... ANNEXURE 1 Reinsurers Public Sector Private Sector 1 General Insurance Corporation of India Foreign Reinsurer's Branches (GIC Re) 1. Allianz Global Corporate & Specialty SE, India Branch 2. AXA France Vie - India Reinsurance Branch 3. General Reinsurance AG - India Branch 4. Hannover Ruck SE — India Branch 5. Munchener Ruckversicherungs- Gesellschaft Aktiengesellschaft - India Branch 6. RGA Life Reinsurance Company of Canada, India Branch 7. SCOR SE - India Branch 8. Swiss Reinsurance Company Ltd, India Branch 9. XL Insurance Company SE, India Reinsurance Branch Lloyd's 10. Lloyd’s India Reinsurance Branch Markel Services India Private Limited Note: List as on March 31, 2020 193ANNUAL REPORT 2019-20 ANNEXURE 2 DATA FOR CALCULATING MOTOR TP OBLIGATIONS FOR THE FY 2020-21 (¥crore) Insurer Financial Year 2019-20 Motor Motor Third | Total Motor Total OD GDP Party GDP GDP GDP Acko General Insurance Ltd. 67.26 151.49 218.74 373.07 Bajaj Allianz General Insurance Co. Ltd 2099.38 3131.14 5,230.52 12,779.77 Bharti AXA General Insurance Co. Ltd 870.22 617.57 1,487.79 3,134.24 Cholamandalam MS General Insurance Co. Ltd 1088.57 2156.20 3,244.77 4,398.49 DHFL General Insurance Ltd 15.65 72.38 88.03 157.99 Edelweiss General Insurance Co. Ltd 51.54 24.90 76.44 146.36 Future Generali India Insurance Co. Ltd 996.23 799.22 1,355.45 3,417.49 Go Digit General Insurance Ltd. 465.15 1184.36 1,649.51 1,767.86 HDFC ERGO General Insurance Co. Ltd 1570.23 1817.85 3,388.07 9,308.40 ICICI Lombard General Insurance Co. Ltd 3688.78 3098.85 6,787.63 13,312.84 IFFCO Tokio General Insurance Co. Ltd 1644.34 1882.36 3,526.71 7,961.04 Kotak Mahindra General Insurance Co. Ltd 133.46 116.32 249.79 433.39 Liberty General Insurance Co. Ltd 596.74 450.15 1,046.89 1,531.37 Magma HDI General Insurance Co. Ltd 290.13 739.00 1,029.13 1,224.77 National Insurance Co. Ltd 1889.67 3853.56 5,743.23 15,262.22 The New India Assurance Co. Ltd 2786.89 6135.34 8,922.23 26,813.13 The Oriental Insurance Co. Ltd 1202.26 2999.75 4,202.02 13,672.64 Raheja QBE General Insurance Co. Ltd 8.11 95.64 103.75 158.12 Reliance General Insurance Co. Ltd 1209.47 1899.76 3,109.23 7,465.04 Royal Sundaram General Insurance Co. Ltd 1166.05 915.56 2,081.60 3,666.96 SBI General General insurance Co. Ltd 753.05 815.49 1,568.53 6,796.97 Shriram General General Insurance Co. Ltd 546.73 1834.83 2,381.56 2,466.19 TATA AIG General Insurance Co. Ltd 1808.89 2228.26 4,037.15 7,384.53 United India Insurance Co. Ltd 1619.98 4920.73 6,540.70 17,515.09 Universal Sompo General Insurance Co. Ltd 395.17 486.42 881.59 2,859.05 Grand Total 26,523.94 42,427.13 68,951.07 | 164,007.02 Note: Exempted Insurers are not included 194ANNUAL REPORT 2019-20 ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Ss. Reference Date Department Notification Subject No. No. (MM/DDIYYYY) Type 1 | IRDA/OLIYORD/MISC/057/04/2019 4/4/2019 OLI Order Annual Programme of Govt. of India for implementation of official language policy for the year 2019- 20 2 | IRDA/RI/CIR/MISC/058/04/2019 4/4/2019 Reinsurance Circular Cross Border Reinsurers granted approval under Regulation 4 of IRDAI (Re-insurance) Regulation, 2018 3. | IRDA/CAD/CIR/PPHI/059/04/2019 4/8/2019 Consumer Affairs) Circular Information to the insurance policyholders/claimants about various insurance policy services 4 | IRDA/RI/ORD/MISC/061/04/2019 4/22/2019 | Reinsurance Order Committee on Microinsurance 5 | IRDA/SUR/MISC/ORD/64/04/2019 4/26/2019 | Surveyors Order Appointment of Election Officer to conduct full Council Elections of ISLA 6 | IRDA/INSP/ORD/RBSF/069/04/2019 | 4/30/2019 | Inspection Order Constitution of Consultancy Evaluation Committee (CEC) for evaluation of bids received for EOI on Consultant for RBSF 7 | IRDA/NL/GDL/MISC/074/05/2019 5/8/2019 Non Life Guidelines/ | Guidelines on Insurance Claims of Instructions | Victims of Cyclone Fani (May 2019) in the states of Odisha ,West Bengal and Andhra Pradesh 8 | IRDA/RI/ORD/MISC/075/05/2019 5/8/2019 Reinsurance Order Cancellation of certificate of registration no. 154 upon request of M/s ITI Reinsurance Limited 9 | IRDA/IT/CIR/MISC/079/05/2019 5/16/2019 | Information Circular Migration to National Informatics Technology | Centre - email servies from existing google email 10 | IRDA/F&A/CIR/MISC/080/05/2019 5/20/2019 | Finance & Circular Reconcillation of Co-insurers Accounts balance from ETASS 11 | IRDA/F&A/CIR/MISC/08 1/05/2019 5/20/2019 | Finance & Circular Preparation of financial statements Accounts for FY 2019-20 and onwards 12 | IRDA/F&A/CIR/MISC/082/05/2019 5/20/2019 | Finance & Circular Preparation of solvency statement Accounts for FY 2019-20 and onwards 195ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 S. Reference Date Department Notification Subject No. No. (MMIDDIYYYY) Type 13 | IRDA/HLT/REG/CIR/086/05/2019 5/27/2019 | Health Circular Modification of existing format for "Request for cashless Hospitalization for Health Insurance Policy (Part C)" and introduction of Standard Cashless Authorization Letter Format (Part D) 14 | IRDA/SUR/CIR/MISC/084/05/2019 5/27/2019 | Surveyors Circular Nomination of Single point of contact for IRDAI related correspondances 15 | IRDA/NL/ORD/MOTP/091/06/2019 6/4/2019 Non Life Order Premium rates for Motor TP Liability Insurance cover for FY 2019-20 16 | IRDA/NL/CIR/MOTOD/095/06/2019 6/11/2019 | Non Life Circular Cover for motor Own Damage risks for cars and two-wheelers 17 | IRDA/INSP/ORD/OFS/102/06/2019 6/19/2019 | Inspection Order Constitution of committee to review MISP guidelines 18 | IRDA/NL/CIR/MOTOD/112/07/2019 7/10/2019 | Non Life Circular Clarification: Issuing long term Motor Products - private car and two wheelers 19 | IRDA/RI/(ORD/MISC/1 11/07/2019 7/10/2019 | Reinsurance Order Committee on inclusion of terrorism pool balance for calculation of solvency margin 20 | IRDA/RI/ORD/MISC/1 13/07/2019 7/10/2019 | Reinsurance Order Surrender of COR issued to MS Amlin (India) Pvt. Ltd. 21 | IRDA/F&A/CIR/ACTS/1 14/07/2019 7/11/2019 | Finance & Circular Working group on Ind AS Accounts Implementation in insurance sector 22 | IRDA/INSP/ORD/OFS/117/07/2019 7/24/2019 | Inspection Order Committee to review MISP Guidelines- Inclusion of additional members 23 | IRDA/ACT/CIR/SLM/119/07/2019 7/25/2019 | Actuarial Circular Solvency Margin for crop insurance business 24 | IRDA/NL/CIR/MOTOD/118/07/2019 7/25/2019 | Non Life Circular Misuse of total loss accident vehicle documents over stolen vehicle 25 | IRDA/ACT/CIR/MISC/124/07/2019 7/26/2019 | Actuarial Circular Use and file procedure for certain modification under existing procedure and riders offered by life insurers 196ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Ss. Reference Date Department Notification Subject No. No. (MMIDDIYYYY) Type 26 | IRDA/ACT/CIR/MISC/125/07/2019 7/26/2019 | Actuarial Circular Implementation of IRDAI (Non- Linked Insurance Products) Regulation, 2019 and IRDAI (Unit Linked Insurance Products) Regulations, 2019 27 | IRDA/HLT/GDL/CIR/122/07/2019 7/26/2019 | Health Circular Extension of timelines to comply with the guidelines on standard and benchmarks for the hospitals in the provider network 28 | IRDA/F&A/CIR/MISC/129/08/2019 8/6/2019 Finance & Circular Withdrawal of Instructions issued Accounts on reporting of payouts to insurance Agents and insurance intermediaries 29 | IRDA/NL/GDL/MISC/131/08/2019 8/9/2019 Non Life Guidelines/ | Guidelines on insurance claims of Instructions | victims of recent floods (August 2019) in parts of Maharastra 30 | IRDA/NL/GDL/MISC/132/08/2019 8/9/2019 Non Life Guidelines/ | Guidelines on insurance claims of Instructions | victims of recent floods (August 2019) in parts of Karnataka 31 | IRDA/NL/ORD/MISC/133/08/2019 8/13/2019 | Non Life Order Working group on revisiting guidelines on trade credit insurance 32 | IRDA/LIFE/GDL/MISC/136/08/2019 8/14/2019 | Life Guidelines/ | Guidelines on settlement of Life Instructions | insurance claims to the victims of recent floods in many states 33 | IRDA/INT/GDL/RSB/139/08/2019 8/22/2019 | Intermediaries | Guidelines/ | Guidelines on operational issues Instructions | pertaining to the Regulatory Sandbox 34 | IRDA/NL/GDL/MISC/142/08/2019 8/22/2019 | Non Life Guidelines/ | Guidelines on insurance claims of Instructions | victims of recent floods (August, 2019) in parts of Kerala 35 | IRDA/NL/GDL/MISC/143/08/2019 8/22/2019 | Non Life Guidelines/ | Guidelines on insurance claims of Instructions | victims of recent floods (August, 2019) in parts of Gujarat 36 | IRDA/NL/ORD/MOTP/149/08/2019 8/28/2019 | Non Life Order Working group to revisit the IRDAI (Motor Third Party Obligation in respect of insurers), Regulations 2015 197ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Reference Date Department Notification Subject No. No. (MM/DDIYYYY) Type 37 IRDA/CW/ORD/MISC/150/09/2019 9/4/2019 Communication Order Reconstitution of IRDAI Journal- Editorial Board 38 IRDA/HLT/CIR/MISC/151/09/2019 9/6/2019 Health Circular Guidelines on filing of Minor Modification in the approved individual insurance products offered by general and stand alone health insurers on certification basis 39 IRDA/NL/ORD/MISC/153/09/2019 9/6/2019 Non Life Order Working group to examine and recommend linking of motor insurance premium with traffic violation 40 IRDA/LIFE/MISC/CIR/172/09/2019 9/26/2019 Life Circular Circular on Group Life Insurance Products and other operational matters 44 IRDA/LIFE/MISC/CIR/173/09/2019 9/26/2019 Life Circular Benefit Illustration and other market conduct aspects 42 IRDA/HLT/MISC/CIR/174/09/2019 9/27/2019 Health Circular Circular on Travel Insurance Products and Operational Matters 43 IRDA/HLT/REG/CIR/175/09/2019 9/27/2019 Health Circular Modification guidelines on product filing in health insurance business 44 IRDA/HLT/REG/CIR/176/09/2019 9/27/2019 Health Circular Modification guidelines on standardization in Health insurance 45 IRDA/HLT/REG/CIR/177/09/2019 9/27/2019 Health Circular Guidelines on standardization of exclusions in Health insurance contracts 46 IRDA/NL/ORD/PRO/180/10/2019 10/1/2019 Non Life Order Working group to revisit the product structure of Title Insurance 47 IRDA/F&A/CIR/MISC/184/10/2019 10/4/2019 Finance & Circular Preparation of financial statements Accounts by Life insurers 48 IRDA/NL/CIR/F&U/188/10/2019 10/15/2019 Non Life Circular Furnishing of data/statement specified in the Schedule IV of Guidelines on Product Filing Procedures for General Insurance products 49 IRDA/LIFE/CIR/MISC/189/10/2019 10/16/2019 Life Circular Master circular on insurance advertisements 198ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Ss. Reference Date Department Notification Subject No. No. (MM/DDIYYYY) Type 50 | IRDA/SDD/CIR/MISC/191/10/2019 10/17/2019 | Sectoral Circular Submission of data to Insurance Development Information Bureau of India 51 | IRDA/INT/ORD/RSB/195/10/2019 10/25/2019 | Intermediaries | Order Constitution of Committee to evaluate application filed under IRDAI (Regulatory Sandbox) Regulations, 2019 52 | IRDA/SUR/ORD/MISC/197/11/2019 | 11/1/2019 | Surveyors Order Exemption of classes of claims under Sub-Section (10) of section 64UM of the Insurance Act, 1938 53 | IRDA/F&A/ORD/MISC/198/1 1/2019 11/5/2019 | Finance & Order Working Group to review Audit Accounts Formats under IRDA(Preparation of Financial Statements and Auditor's Report) Regulations, 2002 54 | IRDA/INT/CIR/ORD/202/11/2019 11/19/2019 | Intermediaries | Circular (i) Withdrawal of circular no. IRDA/ INT/CIR/ORD/208/11/2015 dt.20.11.2015; and (ii) Deletion of para 6 of circular no. IRDA/F&A/ GDL/180/10/2015 dt. 19.10.2015 pertaining to Indian owned and control 55 | IRDA/HLT/REG/CIR/209/11/2019 11/26/2019 | Health Guidelines/ | Modified guidelines on Instructions | Standardization in Health insurance business 56 | IRDA/VVIGL/ORD/MISC/210/11/2019 | 11/26/2019 | Vigilance Order List of Sensitive Posts in the Authority 57 | IRDA/RI/GDL/SEZ/21 1/11/2019 11/27/2019 | Reinsurance Guidelines/ | IRDAI (Registration and Operations Instructions | of International Financial Service Centre Insurance Offices (II0)) Guidelines, 2017 - Amedments 58 | IRDA/LIFE/CIR/MISC/212/11/2019 11/28/2019 | Life Circular Extension of time/withdrawal of existing products 59 | IRDA/LIFE/CIR/MISC/215/12/2019 12/2/2019 | Life Circular Point of sales products and persons- Life Insurance 60 | IRDA/INT/GDL/INDP/219/12/2019 12/5/2019 | Intermediaries | Guidelines/ | Guidelines on Regulatory Instructions | Framework for appointment of postmen and grameen dak sevaks of Department of Posts as Point of Sales Person by India Post Payment Bank (IPPB) 199ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Ss. Reference Date Department Notification Subject No. No. (MMIDDIYYYY) Type 61 | IRDA/F&l/CIR/INV/222/12/2019 12/11/2019 | Investment Circular Guidelines for Investment in Debt ETFs with CPSE Bonds as underlying 62 | IRDA/NL/ORD/MISC/223/12/2019 12/11/2019 | Non Life Order Constitution of working group to make recommendations for loss prevention of loss minimization in general insurance industry 63 | IRDA/HLT/REG/CIR/001/01/2020 1/1/2020 Health Guidelines/ | Guidelines on Standard Individual Instructions | Health Insurance Product 64 | IRDA/HLT/REG/CIR/002/01/2020 1/1/2020 Health Guidelines/ | Modification guidelines on Instructions | Standardization in Health Insurance 65 | IRDA/HLT/REG/CIR/003/01/2020 1/1/2020 Health Guidelines/ | Guidelines on migration and Instructions | portability of Health insurance policies 66 | IRDA/INT/GDL/MISC/004/01/2020 1/3/2020 Intermediaries | Guidelines/ | Guidelines on repatriation of Instructions | dividends by insurance intermediaries having majority by foreign investors 67 | IRDA/INT/CIR/PSP/019/01/2020 1/13/2020 | Intermediaries | Circular Marketing Standard Individual Health Insurance Product through PoS 68 | IRDA/F&A/CIR/ACTS/023/01/2020 1/21/2020 | Finance & Circular Implementation of Ind AS in the Accounts Insurance sector 69 | IRDA/HLT/REG/CIR/031/01/2020 1/24/2020 | Health Circular Guidelines on Standard Individual Health Insurance Product 70 | IRDA/HLT/REG/CIR/036/01/2020 1/28/2020 | Health Guidelines/ | Guidelines on Group Health Instructions | Insurance Policies upon Merger of Public Sector Banks (PSBs) 71. | IRDA/RI/GDL/MISC/038/01/2020 1/31/2020 | Reinsurance Guidelines/ | Guidelines of filling of Re-insurance Instructions | arrangements with the IRDAI 72 | IRDA/RI(ORD/MISC/041/02/2020 2/4/2020 Reinsurance Order Committee on Development of a concept paper on standalone Micro-insurance company 73 | IRDA/SUR/CIR/MISC/042/02/2020 2/4/2020 Surveyors Circular Allowing additional departments to Surveyors and Loss Assessors 74 | IRDA/RI/ORD/MISC/044/02/2020 2/5/2020 Reinsurance Order Committee on designing of combi products for Micro-Insurance segment 200ANNUAL REPORT 2019-20 Contd... ANNEXURE 3 CIRCULARS/ORDERS/GUIDELINES/INSTRUCTIONS ISSUED FROM APRIL 01, 2019 TO MARCH 31, 2020 Reference Date Department Notification Subject No. No. (MMIDDIYYYY) Type 19 IRDA/F&A/GDL/CPM/045/02/2020 2/7/2020 Finance & Guidelines/ Revised Guidelines Accounts Instructions on Stewardship Code for Insurers in India 76 IRDA/HLT/REG/CIR/046/02/2020 2/10/2020 Health Guidelines/ Amendments in respect of Instructions provisions of Guidelines on Standardisation of Exclusions in Health Insurance Contracts and Modification Guidelines on Standardization in Health Insurance 17 IRDA/HLT/ORD/MISC/050/02/2020 2/25/2020 Health Order Committee on studying allowing life insuers to offer indemnity based Health policy 78 IRDA/HLT/REG/CIR/054/03/2020 3/4/2020 Health Circular Guidelines on handling of claims reported under Corona Virus 79 IRDA/HLT/REG/CIR/055/03/2020 3/4/2020 Health Circular Modifications Guidelines on Standard Individual Health Insurance Product 80 IRDA/NL/CIR/MISC/058/03/2020 3/4/2020 Non Life Circular Guidance on insurance claims arising in North-East Delhi caused by Riots 81 IRDA/LIFE/CIR/MISC/060/03/2020 3/6/2020 Life Circular Clarification/modifications to the master circular on Point of Sales Products and Persons - Life Insurance dated 2nd Dec, 2019 82 IRDA/F&A/ORD/CG/069/03/2020 3/19/2020 Finance & Order Constitution of a Committee on Accounts Corporate Governance Guidelines for Insurers in India 83 IRDA/RI/CIR/MISC/068/03/2020 3/19/2020 Reinsurance Circular Filing Reference Number (RRN) for Cross Border Reinsurers granted approval under Regulation 4 of IRDAI (Re-insurance) Regulation, 2018 84 IRDA/LIFE/CIR/MISC/072/03/2020 3/23/2020 Life Circular Covid -19 Global pandemic related instructions to Life insurers 85 IRDA/INSP/CIR/MISC/07 7/03/2020 3/27/2020 Inspection Circular Covid -19 related instructions 86 IRDA/NL/ORD/MOTP/075/03/2020 3/27/2020 Non Life Order Premium rates for Motor TP Liability insurance cover 87 IRDA/F&A/CIR/MISC/076/03/2020 3/28/2020 Finance & Circular Capital Gearing Treaties Accounts 201ANNUAL REPORT 2019-20 ANNEXURE 4 REGULATIONS FRAMED UNDER THE IRDA ACT, 1999 UP TO MARCH 31, 2020 S.No. | Name of the Regulation 1 IRDA (The Insurance Advisory Committee) (Meeting) Regulations, 2000 2 IRDA (Appointed Actuary) Regulations, 2000 3 IRDA (Actuarial Report and Abstract) Regulations,2000 4 IRDA (Licensing of Insurance Agents) Regulations, 2000 5 IRDA (Assets, Liabilities and Solvency Margin of Insurers) Regulations,2000 6 IRDA (General Insurance-Reinsurance) Regulations,2000 7 IRDA (Registration of Indian Insurance Companies) Regulations,2000 8 IRDA (Insurance Advertisements and Disclosure) Regulations,2000 9 IRDA (Obligations of Insurers to Rural Social Sectors) Regulations,2000 10 IRDA (Meetings) Regulations,2000 11 IRDA (Preparation of Financial Statements and Auditors' Report of Insurance Companies) Regulations, 2000 12 IRDA (Investment) Regulations,2000 13 IRDA (Conditions of service of Officers and other Employees) Regulations,2000 14 IRDA (Insurance Surveyors and Loss Assessors-Licensing, Professional Requirements and Code of Conduct) Regulations,2000 15 IRDA (Life Insurance - Reinsurance) Regulations,2000 16 IRDA ( Investment) (Amendment) Regulations, 2001 17 IRDA (Third Party Administrators-Health Services) Regulations, 2001 18 IRDA ( Re-Insurance Advisory Committee) Regulations,2001 19 IRDA (Investments) (Amendment) Regulations, 2002 20 IRDA (Preparation of Financial Statements and Auditors' Report of Insurance Companies) Regulations, 2002 21 IRDA (Protection of Policyholders' Interests) Regulations,2002 22 IRDA (Insurance Brokers) Regulations,2002 23 IRDA (Obligations of Insurers to Rural Social Sectors) Regulations,2002 24 IRDA (Licensing of Corporate Agents) Regulations,2002 25 IRDA (Licensing of Insurance Agents) (Amendment) Regulations,2002 26 IRDA (Protection of Policyholders' Interests) (Amendment) Regulations,2002 27 IRDA (Manner of Receipt of Premium) Regulations,2002 28 IRDA (Distributions of Surplus) Regulations,2002 29 IRDA (Registration of Indian Insurance Companies) (Amendment) Regulations,2003 30 IRDA (Investment)(Amendment)Regulations,2004 31 IRDA (Qualification actuary) Regulations,2004 32 IRDA (Obligations of Insurers to Rural / Social Sectors) (Amendment) Regulations, 2004 33 IRDA (Micro Insurance) Regulations,2005 202ANNUAL REPORT 2019-20 Contd... ANNEXURE 4 REGULATIONS FRAMED UNDER THE IRDA ACT, 1999 UP TO MARCH 31, 2020 S.No. | Name of the Regulation 34 IRDA (Conditions of Service of Officers and other Employees) (Amendment) Regulations,2005 35 IRDA (Obligation of Insurers to Rural or Social Sectors) (Amendment) Regulations,2005 36 IRDA (Licensing of Insurance Agents)(Amendment) Regulations, 2007 37 IRDA (Licensing of Corporate Agents) (Amendment) Regulations, 2007 38 IRDA (Insurance Brokers) (Amendment) Regulations, 2007 39 IRDA (Obligation of Insurers to Rural or Social Sectors) (Third Amendment) Regulations,2008 40 IRDA (Obligation of Insurers to Rural or Social Sectors) (Fourth Amendment) Regulations,2008 41 IRDA (Registration of Indian Insurance Companies) (Second Amendment) Regulations,2008 42 IRDA (Conditions of service of Officers and other Employees) (Amendments) Regulations,2008 43 IRDA (Investment) (Fourth Amendment) Regulations,2008 44 IRDA (Sharing of Database for Distribution of Insurance Products) Regulations,2010 45 IRDA (Treatment of Discontinued Linked Insurance Policies) Regulations,2010 46 IRDA (Insurance Advertisements and Disclosure) (Amendment) Regulations, 2010 47 IRDA (Licensing of Corporate Agents) (Amendment) Regulations, 2010 48 IRDA (Scheme of Amalgamation and Transfer of General Insurance Business) 2011 49 IRDA (Issuance of Capital by Life Insurance Companies) Regulations, 2011 50 IRDA (Registration of Indian Insurance Companies) (Third Amendment) Regulations,2012 51 IRDA (Insurance Advisory Committee ( Meetings) ( First Amendment) Regulations. 2012 52 IRDA (Sharing of confidential information concerning domestic or foreign entity) Regulations, 2012 53 IRDA (Registration of Indian Insurance Companies) (Fourth Amendment) Regulations, 2013 54 IRDA (Appointed Actuary) (First Amendment) Regulations, 2013 55 IRDA (General Insurance - Reinsurance ) Regulations, 2013 56 IRDA (Insurance Brokers) (Second Amendment) Regulations, 2013 57 IRDA (Scheme of Amalgamation and Transfer of Life Insurance Business) Regulations, 2013 58 IRDA (Third Party Administrator-Health Services) (First Amendment) Regulations, 2013 59 IRDA (Standard Proposal Form for Life Insurance) Regulations, 2013 60 IRDA (Places of Business) Regulations, 2013 61 IRDA (Issuance of Capital by General Insurance Companies) Regulations, 2013 62 IRDA (Non-linked Insurance Products) Regulations, 2013 63 IRDA (Health Insurance) Regulations, 2013 64 IRDA (Linked Insurance Products) Regulations, 2013 65 IRDA (Investment) (Fifth Amendment) Regulations, 2013 66 IRDA (Life Insurance - Reinsurance) Regulations, 2013 67 IRDA (Insurance Surveyors and Loss Assessors - Licensing, Professional requirements and code of conduct) (Amendment) Regulations,2013 203ANNUAL REPORT 2019-20 Contd... ANNEXURE 4 REGULATIONS FRAMED UNDER THE IRDA ACT, 1999 UP TO MARCH 31, 2020 S.No. | Name of the Regulation 68 IRDA (Licensing of Banks as Insurance Brokers) Regulations, 2013 69 IRDA (Web aggregators) Regulations,2013 70 IRDA (Meetings) (First Amendment) Regulations, 2013 71 IRDA IAC (Meetings) (Second Amendment) Regulations, 2013 72 IRDA (Insurance Brokers) Regulations, 2013 73 IRDA (TPA-Health Services) (Second Amendment) Regulations, 2013 74 IRDA (Registration of Indian Insurance Companies)(Fifth Amendment) Regulations, 2013 75 IRDA (Licencing of Insurance Agents) (Amendment) Regulations 2013 76 IRDA(Insurance Surveyors and Loss Assessors- Licensing, Professional requirements and code of conduct) (Second Amendment) Regulations,2013 77 IRDA (Conditions of Service of Officers and Other Employees) (Third Amendment) Regulations, 2014 78 IRDA (Registration of Indian Insurance Companies) (Sixth Amendment) Regulations, 2014 79 IRDA (Health Insurance) (First Amendment) Regulations, 2014 80 IRDAI (Registration of Insurance Marketing Firm) Regulations, 2015 81 IRDAI (Micro Insurance) Regulations, 2015 82 IRDAI (Transfer of Equity Shares of Insurance Companies) Regulations, 2015 83 IRDAI (Fee for registering, cancellation or change of Nomination) Regulations, 2015 84 IRDAI (Fee for granting written acknowledgement of the receipt of Notice of Assignment or Transfer) Regulations, 2015 85 IRDAI (Obligation of Insurer in respect of Motor Third Party Insurance Business) Regulations,2015 86 IRDAI (Places of Business) Regulations, 2015 87 IRDAI (Maintenance of Insurance Records) Regulations, 2015 88 IRDAI (Registration of Corporate Agents) Regulations, 2015 89 IRDAI (Obligations of Insurers to Rural and Social sectors) Regulations, 2015 90 IRDAI ( Minimum Limits for Annuities and other Benefits) Regulations, 2015 91 IRDAI (Acquisition of Surrender and Paid up values) Regulations, 2015 92 IRDAI ( Insurance Services by Common Service Centres) Regulations, 2015 93 IRDAI (Registration and Operations of Branch Offices of Foreign Reinsurers other than Lloyd's) Regulations, 2015. 94 IRDAI (Insurance Surveyors and Loss Assessors) Regulations, 2015 95 IRDAI( Insurance Advertisements and Disclosure) (Amendment) Regulations, 2015 96 IRDAI (Other Forms of Capital) Regulations, 2015 97 IRDAI (Issuance of Capital by Indian Insurance Companies transacting other than Life Insurance business) Regulations, 2015 98 IRDAI (Issuance of Capital by Indian Insurance Companies transacting Life Insurance business) Regulations, 2015 204ANNUAL REPORT 2019-20 Contd... ANNEXURE 4 REGULATIONS FRAMED UNDER THE IRDA ACT, 1999 UP TO MARCH 31, 2020 S.No. | Name of the Regulation 99 IRDAI (Registration and Operations of Branch Offices of Foreign Reinsurers other than Lloyd's) (First Amendment) Regulations, 2016 100 IRDAI (Inspection and Fee for Supply of Copies of Returns) Regulations, 2015 101 IRDAI (Registration of Indian Insurance Companies) (Seventh Amendment) Regulations, 2016 102 IRDAI (Lloyd’s India) Regulations, 2016 103 IRDAI (TPA- Health Services) Regulations, 2016 104 IRDAI (Assets, Liabilities, and Solvency Margin of General Insurance Business) Regulations, 2016 105 "IRDAI (Qualification of Actuary) (Repeal) Regulations, 2016“ 106 IRDAI (Assets, Liabilities, and Solvency Margin of Life Insurance Business) Regulations, 2016 107 IRDAI ( Actuarial Report and Abstract for Life Insurance Business) Regulations, 2016 108 IRDAI (Appointment of Insurance Agents) Regulations, 2016 109 IRDAI ( Expenses of Management of Insurers transacting General or Health Insurance Business) Regulations, 2016 110 IRDAI (Loans or Temporary advances to the Full-time Employees of the Insurers) Regulations, 2016 111 IRDAI (Expenses of Management of Insurers transacting life insurance business) Regulations, 2016 112 IRDAI (General Insurance - Reinsurance) Regulations, 2016 113 IRDAI (Issuance of e-Insurance Policies) Regulations, 2016 114 IRDAI (Health Insurance) Regulations, 2016 115 IRDAI (Registration of Indian Insurance Companies) (Eighth Amendment) Regulations, 2016 116 IRDAI Staff (Officers and Other Employees) Regulations, 2016 117 IRDAI (Investment) Regulations, 2016 118 IRDAI (Issuance of e-insurance policies) (First Amendment) Regulations, 2016 119 IRDAI (Registration and Operations of Branch Offices of Foreign Reinsurers other than Lloyd’s) (Second Amendment) Regulations, 2016 120 IRDAI (Payment of Commission or Remuneration or Reward to Insurance Agents and Insurance Intermediaries) Regulations, 2016 121 IRDAI (Registration of Insurance Marketing Firm) (First Amendment) Regulations, 2016 122 IRDAI (Payment of commission or remuneration or reward to insurance agents and insurance intermediaries) (First Amendment) Regulations, 2017 123 IRDAI(Insurance Web Aggregators) Regulations, 2017 124 IRDAI(Outsourcing of Activities by Indian Insurers) Regulations, 2017 125 IRDAI(Appointed Actuary) Regulations, 2017 126 IRDAI (Insurance Surveyors and Loss Assessors) (First Amendment) Regulations, 2017 127 IRDAI(Protection of Policyholders’ Interests) Regulations, 2017 205ANNUAL REPORT 2019-20 Contd... ANNEXURE 4 REGULATIONS FRAMED UNDER THE IRDA ACT, 1999 UP TO MARCH 31, 2020 S.No. | Name of the Regulation 128 IRDAI (Payment of commission or remuneration or reward to insurance agents and insurance intermediaries) (Second Amendment) Regulations, 2017 129 IRDAI (Insurance Brokers) Regulations, 2018 130 IRDAI(Standard proposal form for Life Insurers) (Repeal) Regulations, 2018 131 IRDAI (Re-Insurance ) Regulations, 2018 132 IRDAI ( Insurance Brokers) (First Amendment) Regulations, 2018 133 IRDAI (Appointed Actuary) (Amendment) Regulations, 2019 134 IRDAI (Unit Linked Insurance Products) Regulations, 2019 135 IRDAI (Non-Linked Insurance Products) Regulations, 2019 136 IRDAI (Registration of Insurance Marketing Firm) (Amendment) Regulations, 2019 137 IRDAI (Re-insurance Advisory Committee) Regulations, 2019 138 IRDAI (Regulatory Sandbox) Regulations, 2019 139 IRDAI (Common Public Services Centers) Regulations, 2019 140 IRDAI (Insurance Intermediaries) (Amendment) Regulations, 2019 141 IRDAI (Health Insurance) (Amendment) Regulations, 2019 142 IRDAI (Third Party Administrators - Health Services) (Amendment) Regulations, 2019 Note: Notified in the Gazette of India 206ANNUAL REPORT 2019-20 ANNEXURE 5 LIST OF MICRO INSURANCE PRODUCTS OF LIFE INSURERS (As at March 31, 2020) S. | Insurer Name of the Product No. Individual Category Group Category 1 Aditya Birla Sun Life - ABSLI Group Bima Yojana Insurance Co. Ltd. 2 Bajaj Allianz Life - Bajaj Allianz Life Group Insurance Co. Ltd. Sampoorn Suraksha Kavach 3 Canara HSBC OBC - Canara HSBC Oriental Bank Of Life Insurance Co. Ltd. Commerce Life Insurance Sampoorna Kavach Plan 4 Edleweiss Tokio Life Edelweiss Tokio Life - Edelweiss Tokio Life - Jan Suraksha Insurance Co. Ltd. Raksha Kavach 5 Exide Life Insurance - Group Micro Term Insurance Co. Ltd. 6 HDFC Life Insurance - HDFC Life Group Suraksha Co. Ltd. HDFC Life Group Jeevan Suraksha 7 ICICI Prudential ICICI Pru Sarv Jana Suraksh ICICI Pru Shubh Raksha Credit Life Insurance Co. Ltd. ICICI Pru Anmol Bachat ICICI Pru Shubh Raksha One ICICI Pru Shubh Raksha Life 8 IDBI Federal Life - Group Microsurance Insurance Plan Insurance Co. Ltd. 9 India First Life IndiaFirst Life Micro Bachat Plan| IndiaFirst Life Group Insurance Co. Ltd. Micro Insurance Plan 10 | Kotak Mahindra Kotak Sampoorn Bima Micro- Kotak Raksha Group Life Insurance Co. Ltd. Insurance Plan Micro-Insurance Plan 11 | PNB Met Life India - PNB MetLife Bima Yojana Insurance Co. Ltd. 12 | Pramerica Life - Pramerica Life Sarv Suraksha Insurance Co. Ltd. Pramerica Life Sampoorna Suraksha 13 | SBI Life Insurance Co. Ltd.| SBI Life - Grameen Bima SBI Life Shakti SBI Life Grameen Super Suraksha 14 | Shriram Life Shriram Grameena Suraksha Shriram Jana Sahay Insurance Co. Ltd. Shriram Life Sujana 15 | TATA AIA Life Micro Insurance Saat Saath - Insurance Co. Ltd. 16 | Life Insurance LIC'S BHAGYA LAKSHMI LIC's One Year Renewable Group Corporation of India LIC'S New Jeevan Mangal Micro Term Assurance Plan LIC'S MICRO BACHAT 207ANNUAL REPORT 2019-20 ANNEXURE 6 NUMBER OF PRODUCTS APPROVED DURING FY 2019-20 Ss. Life Insurers No. of No. Products Public Sector 1 Life Insurance Corporation of India 31 Private Sector Insurers 2 Aditya Birla Sun Life Insurance Co. Ltd. 36 3 Aegon Life Insurance Co. Ltd. 7 4 Aviva Life Insurance Co. Ltd. 14 5 Bajaj Allianz Life Insurance Co. Ltd. 43 6 Bharti AXA Life Insurance Co. Ltd. 35 7 Canara HSBC OBC Life Insurance Co. Ltd. 30 8 Edelweiss Tokio Life Insurance Co Ltd 29 9 Exide Life Insurance Co. Ltd. 21 10 Future Generali India Life Insurance Co. Ltd. 25 11 HDFC Life Insurance Co. Ltd. 68 12 ICICI Prudential Life Insurance Co. Ltd. 36 13 IDBI Federal Life Insurance Co. Ltd. 24 14 IndiaFirst Life Insurance Co. Ltd. 21 15 Kotak Mahindra Life Insurance Co. Ltd. 21 16 Max Life Insurance Co. Ltd. 26 17 PNB MetLife India Insurance Co. Ltd. 19 18 Pramerica Life Insurance Co Ltd 20 19 Reliance Nippon Life Insurance Co. Ltd. 23 20 Sahara Life Insurance Co. Ltd. - 21 SBI Life Insurance Co. Ltd. 37 22 Shriram Life Insurance Co. Ltd. 24 23 Star Union Dai-ichi Life Insurance Co. Ltd. 5 24 TATA AIA Life Insurance Co. Ltd. 35 Total 630 208ANNUAL REPORT 2019-20 Contd... ANNEXURE 6 NUMBER OF PRODUCTS APPROVED DURING FY 2019-20 Ss. General and No. of Products No. Health Insurers General Insurance Health Insurance Product* Product Public Sector 1 National Insurance Co. Lid. 88 5 2 The New India Assurance Co. Lid. 25 5 3 The Oriental Insurance Co. Ltd. 26 2 4 United India Insurance Co. Ltd. 193 7 Private Sector 5 Acko General Insurance Ltd. 106 5 6 Bajaj Allianz General Insurance Co. Ltd. 41 11 7 Bharti AXA General Insurance Co. Ltd. 38 8 8 Cholamandalam MS General Ins. Co. Ltd. 39 11 9 Edelweiss General Insurance Co. Ltd. 120 5 10 Future Generali India Insurance C. Ltd. 34 8 11 Go Digit General Insurance Ltd. 241 4 12 HDFC ERGO General Insurance Co. Ltd. 35 10 13 ICICI Lombard General Ins. Co. Ltd. 23 9 14 IFFCO Tokio General Insurance Co. Ltd. 25 6 15 Kotak Mahindra General Ins. Co. Ltd. 166 2 16 Liberty General Insurance Ltd. 24 5 17 Magma HDI General Insurance Co. Ltd. 22 3 18 Navi General Insurance Ltd. 22 2 19 Raheja QBE General Insurance Co. Ltd. 37 4 20 Reliance General Insurance Co. Ltd. {22 6 21 Royal Sundaram General Ins. Co. Ltd. 21 1 22 SBI General Insurance Co. Ltd. 51 3 23 Shriram General Insurance Co. Ltd. 17 1 24 Tata AIG General Insurance Co. Ltd. 74 12 25 Universal Sompo General Ins. Co. Ltd. 345 2 Specialised Insurers 26 Agricultural Insurance Co. of India Ltd. 1 27 ECGC Ltd. - - Standalone Health Insurers 28 Aditya Birla Health insurance Co. Ltd. - 5 29 HDFC ERGO Health Insurance Co. Ltd. - 10 30 ManipalCigna Health Insurance Co. Ltd. - 4 31 Max Bupa Health Insurance Co. Ltd. - 6 32 Reliance Health Insurance Ltd. - 2 33 Religare Health Insurance Ltd. - 6 34 Star Health and Allied Ins. Co. Ltd. - 13 Total 1936 183 Note: 1.*Products/add-on noted under ‘File & Use’ and automatic UINs generated under ‘Use & File’ during FY 2019-20 2. For detailed information about the products , please refer to IRDAI website 209ANNUAL REPORT 2019-20 ANNEXURE 7 FEE STRUCTURE FOR INSURERS AND VARIOUS INTERMEDIARIES AND FEE COLLECTED FOR FY 2019-20 (Fee in %) S. Insurer/ Fee structure Fee collected No. Intermediary Processing Fee Registration Renewal Periodicity Fee Fee of Renewal 1 Insurer (Life / - 5,00,000 | 1/20th of 1% of Gross Direct Every year 162,01,16,779 General/Health) Premium written in India (by January subject to a minimum of 31) €5,00,000 and maximum of $10 crore 2 Reinsurer - 5,00,000 | 1/20th of 1 % of the total premium Every year 1,41,00,590 in respect of facultative reinsurance (by January accepted in India subject to a 31) minimum of %5,00,000 and maximum of %10 crore 3 Branch of Foreign - 5,00,000 | 1/20th of 1 % of the total premium Every Year 1,72,70,275 Reinsuers including in respect of facultative reinsurance (by December Lloyds accepted in India subject to a 31) minimum of %5,00,000 and maximum of ¥10 crore 4 Service Company - 50,000 | 50,000 Every Year (by 0 of Lloyds December 31) 5 Amalgamation and 1/10th of 1% of Gross - - 7,19,84,394 transfer of General / Direct Premium written Life insurance business in India by the transacting entities during the financial year preceding the financial year in which the application is filed with the Authority subject to a minimum of €50 lakh and maximum of %5 crore 6 Third Party Administrator 1,00,000 2,00,000 1,50,000 | 3 years 11,40,100 7 Brokers-Direct 25,000 50,000* 1,00,000 | 3 years 1,74,86,912 Brokers-Reinsurance 50,000 1,50,000* 3,00,000 | 3 years Brokers-Composite 75,000 2,50,000* 5,00,000 | 3 years 8 Surveyors and Loss - 1,000 | Renewal fee if application filed 3 years 15,45,301 Assessors (Individual before 30 days from the date of and Corporate) expiry: 100 Renewal fee if renewal application filed later but within six months from the date of expiry of licence: ¥850 with penalty of $750 9 Corporate Agents 10,000# "CoR for the |} CoR Renewal: 25000 Renewal 3 Years 5,43,44,323 entity: 25000 | of Certificate to PO/SP/AV: 500 Certificate to the PO/SPIAV: %500 10 Web Aggregators 10,000 25,000 25,000 | 3 Years 3,28,693 11 Common Public Service Centre (CPSC) - 10,000 2,000 | 3 Years 17,21,860 12 | Referrals - 10,000 10,000 | 3 Years 1,55,000 13__| Insurance Marketing Firm - 5,000 2,000 | 3 Years 5,65,357 14 Insurance Repository 10,000 1,00,000 50,000 | 3 Years - 15 | ISNP(Insurance Self-Network Platform) - 10,000 | - - 4,31,100 Total 180,11,90,684 Note: AWN “After grant of in-principle approval, = # Non Refundable Fee, CoR- Certificate of Registration, PO- Principal Officer, SP- Specified Person & AV- Authorised Verifier 210ANNUAL REPORT 2019-20 ANNEXURE 8 PENALTIES LEVIED BY THE AUTHORITY DURING FY 2019-20 S. Name of the entity Amount of Date of Brief particulars of the No. Penalty (®) issuance of violation committed penalty order (MMIDDIYYYY) Anand Rathi Insurance Broker 3,00,000 4/30/2019 |i. | Penalty of € 2 lakh is imposed for providing claim consultancy on two occasions and i. | Penalty of €1 lakh for appointing a consultant to refer customers." The New India Assurance Co. Ltd. 3,00,000 9/12/2019 | Delay in making an offer of claim settlement beyond 30 days of receipt of survey report Shriram Transport Fianance Co Ltd 15,00,000 9/27/2019 | For soliciting business through unlicensed individuals Cholamandalam MS 1,01,00,000 | 10/22/2019 |i. Penalty of 1 crore imposed for General Insurance Co. Ltd. incorrect confirmation to Authority on rectifying the systems and i. | Penalty of € 1 lakh for agreeing to payment terms not in company's interest. SBI Life Insurance Co. Ltd. 4,00,000 10/25/2019 | The provisions of Section 41(2) and section 45 of Insurance Act, 1938 were not provided in proposal form. India Infoline Insurance 2,04,00,000 | 11/26/2019 |i. Penalty of € 1 crore on not having its Broker Pvt Ltd own infrastructure and is being shared by all the group companies. i. Penalty of € 1 crore on not disclosing related party transactions and iii. | Penalty of € 4 lakh for soliciting business through unlicensed individuals. Bajaj Allianz General 2,00,000 1/28/2020 | Violation of F&U guidelines. Insurance Co. Ltd. ICICI Lombard General 1,00,00,000 1/28/2020 | Violation of F&U guidelines. Insurance Co. Ltd. Maruti Insurance Broking Pvt Ltd 3,00,00,000 | 12/17/2019 | Violation of Functions of the Insurance Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 & Regulatoin 8(2) of IRDAI (Insurance Brokers) Regulations 2018 and MISP Guidelines issued by the Authority. 211ANNUAL REPORT 2019-20 Contd... ANNEXURE 8 PENALTIES LEVIED BY THE AUTHORITY DURING FY 2019-20 Name of the entity Amount of Date of Brief particulars of the No. Penalty (®) issuance of violation committed penalty order (MMIDDIYYYY) 10 Hero Insurance Broking 2,18,00,000 12/18/2019 Violation of Functions of the Insurance India Pvt Ltd Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 & Regulatoin 8(2) of IRDAI (Insurance Brokers) Regulations 2018 and MISP Guidelines issued by the Authority. 11 Aditya Birla Insurance Brokers Ltd 3,00,00,000 12/23/2019 Violation of Functions of the Insurance Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 & Regulatoin 8(2) of IRDAI (Insurance Brokers) Regulations 2018 and MISP Guidelines issued by the Authority. 12 SMC Insurance Brokers Pvt Ltd 3,00,00,000 1/8/2020 Violation of Functions of the Insurance Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 & Regulatoin 8(2) of IRDAI (Insurance Brokers) Regulations 2018 and MISP Guidelines issued by the Authority. 13 Toyota Tsusho Insurance 3,00,00,000 1/8/2020 Violation of Functions of the Insurance Broker Pvt Ltd Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 & Regulatoin 8(2) of IRDAI (Insurance Brokers) Regulations 2018 and MISP Guidelines issued by the Authority. 14 Unison Insurance Brokers Pvt Ltd 1,00,00,000 1/8/2020 Violation of Functions of the Insuarnce Broker as specified in Regulation 4 of IRDAI (Insurance Broker) Regulations, 2018 and Code of Conduct as specified in Reg. 30 of IRDAI (Insurance Brokers) Regulations 2018. 212ANNUAL REPORT 2019-20 ANNEXURE 9 (i) INDIAN ASSURED LIVES MORTALITY (IALM) — 2012-14 STANDARD RATES- MALE INSURED LIVES THAT ARE MEDICALLY UNDERWRITTEN AT INCEPTION Age q, (Graduated) Age q, (Graduated) Age q, (Graduated) 2 0.000915 40 0.00168 78 0.051024 3 0.00047 41 0.001815 79 0.056231 4 0.000271 42 0.001969 80 0.061985 5 0.000185 43 0.002144 81 0.068338 6 0.000152 44 0.002345 82 0.07535 7 0.000149 45 0.002579 83 0.083082 8 0.000167 46 0.002851 84 0.091601 9 0.000206 47 0.003168 85 0.100979 10 0.000265 48 0.003536 86 0.111291 11 0.000341 49 0.003958 87 0.122616 12 0.000429 50 0.004436 88 0.135037 13 0.000522 51 0.004969 89 0.148639 14 0.000614 52 0.00555 90 0.163507 15 0.000698 53 0.006174 91 0.179726 16 0.00077 54 0.006831 92 0.19738 17 0.000829 55 0.007513 93 0.216547 18 0.000874 56 0.008212 94 0.237302 19 0.000905 57 0.008925 95 0.259706 20 0.000924 58 0.009651 96 0.283813 21 0.000934 59 0.010393 97 0.309659 22 0.000937 60 0.011162 98 0.337265 23 0.000936 61 0.011969 99 0.36663 24 0.000933 62 0.012831 100 0.397733 25 0.000931 63 0.013765 101 0.430529 26 0.000931 64 0.014792 102 0.46495 27 0.000934 65 0.015932 103 0.500904 28 0.000942 66 0.017206 104 0.538278 29 0.000956 67 0.018635 105 0.576942 30 0.000977 68 0.02024 106 0.616752 31 0.001005 69 0.02204 107 0.657553 32 0.001042 70 0.024058 108 0.699191 33 0.001086 71 0.026314 109 0.741515 34 0.00114 72 0.028832 110 0.784383 35 0.001202 73 0.031638 111 0.827673 36 0.001275 74 0.034757 112 0.871285 37 0.001358 75 0.038221 113 0.915145 38 0.001453 76 0.042061 114 0.959214 39 0.00156 77 0.046316 115 1 Note: 1. Age as on Last Birthday 2. qXx(Graduated) Rates are Graduated Mortality Rates 213ANNUAL REPORT 2019-20 ANNEXURE Q(ii) PUBLISHED MORTALITY TABLES [Within the meaning of Regulation 4 of IRDA (Assets, Liabilities and Solvency Margin of Insurers) Regulations, 2000] Mortality for Annuitants - LIC (a) (1996-98) Ultimate Rates Age (x) Mortality rate (qx) Age (x) Mortality rate (qx) 20 0.000919 70 0.024301 21 0.000961 71 0.02741 22 0.000999 72 0.030862 23 0.001033 73 0.034656 24 0.001063 74 0.038793 25 0.00109 75 0.043272 26 0.001113 76 0.048093 27 0.001132 77 0.053257 28 0.001147 78 0.058763 29 0.001159 79 0.064611 30 0.001166 80 0.070802 31 0.00117 81 0.077335 32 0.00117 82 0.08421 33 0.001171 83 0.091428 34 0.001201 84 0.098988 35 0.001246 85 0.106891 36 0.001308 86 0.115136 37 0.001387 87 0.123723 38 0.001482 88 0.132652 39 0.001593 89 0.141924 40 0.001721 90 0.151539 M 0.001865 91 0.161495 42 0.002053 92 0.171794 43 0.002247 93 0.182436 44 0.002418 94 0.193419 45 0.002602 95 0.204746 46 0.002832 96 0.216414 47 0.00311 97 0.228425 48 0.003438 98 0.240778 49 0.003816 99 0.253473 50 0.004243 100 0.266511 51 0.004719 101 0.279892 52 0.005386 102 0.293614 53 0.006058 103 0.307679 54 0.00673 104 0.322087 55 0.007401 105 0.336836 56 0.008069 106 0.351928 57 0.00871 107 0.367363 58 0.009397 108 0.383139 59 0.01013 109 0.399258 60 0.010907 110 0.41572 61 0.011721 111 0.432524 62 0.01175 112 0.44967 63 0.01212 113 0.467159 64 0.012833 114 0.484989 65 0.013889 115 0.503163 66 0.015286 116 0.521678 67 0.017026 214ii, INSURANCg Ea d RS Ed Gh U LS Aa Tp O N RYa d Ao Ng De D i H Enl Voe Et La O PO MO EF NB T Ag Up To Hw Od R IH To Yg OF INDIA— — | - - ;@ aa q. ; 15/1 . Head Office Wels Haters ARIES, » EARS isitee, ve No. 115/1, Financial District, “dTee i l «ks +9- 15 -A0 40n 0 -0n3 22" 0, 2 0de 4P 0- i? 0 a 0t (MRA) PH hya odn nea erk :ar ba a 1m d 6g - 1u 5 -d 0 4a 0, 00 .3G 2a 2,c 0 h T 2i eb 0lo 4w 0l 0i 0, )_ (India)

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