**Executive Summary**
BSNL has launched Voice over WiFi (VoWiFi), also known as WiFi Calling, nationwide across all telecom circles in India. This service enables customers to make and receive voice calls and messages over a Wi-Fi network. The service became available January 1, 2026.
**Key Points / Main Content**
* **Service Overview:**
* VoWiFi is available to all BSNL customers nationwide.
* It enables voice calls and messages over Wi-Fi networks.
* It ensures clear and reliable connectivity in areas with weak mobile signals.
* VoWiFi supports seamless handovers between Wi-Fi and mobile networks.
* Calls are made using the customer's existing mobile number and phone dialer.
* No third-party applications are required.
* **Benefits and Features:**
* Beneficial in rural and remote areas with limited mobile coverage.
* Requires a stable Wi-Fi connection, including BSNL Bharat Fiber or other broadband services.
* Reduces network congestion.
* Offered free of cost with no additional charges for Wi-Fi calls.
* **Implementation and Support:**
* Supported on most modern smartphones.
* Customers need to enable Wi-Fi Calling in their handset settings.
* For device compatibility and support, customers can visit BSNL customer service centers or contact the BSNL helpline at 18001503.
**Impact Analysis**
**BSNL Customers**
* **Impact**: Improved connectivity, especially in areas with weak mobile signals. Access to free Wi-Fi calling.
* **Action Required**: Enable Wi-Fi Calling in handset settings. Contact BSNL customer service for device compatibility support.
Key Entities Referenced
Voice over WiFi (VoWiFi): A service that enables voice calls and messages over a Wi-Fi network, also known as Wi-Fi Calling.
BSNL: Bharat Sanchar Nigam Limited, India's state-owned telecommunications provider, offering VoWiFi service.
Ministry of Communications: The ministry under whose purview BSNL operates.
Ministry of Communications
BSNL Launches Voice over WiFi (VoWiFi)
Services Nationwide Across All Circles
प्रव तथ: 01 JAN 2026 12:18PM by PIB Delhi
On New Year Bharat Sanchar Nigam Limited (BSNL), India's premier state-owned telecommunications
provider, is delighted to announce the nationwide rollout of Voice over WiFi (VoWiFi), also known as Wi-
Fi Calling. This advanced service is now available to all BSNL customers across every telecom circle in
the country, ensuring seamless and high-quality connectivity even in challenging environments.
The service is now available to BSNL customers across all telecom circles in the country. VoWiFi enables
customers to make and receive voice calls and messages over a Wi-Fi network, ensuring clear and reliable
connectivity in areas with weak mobile signal such as homes, offices, basements, and remote locations.
VoWiFi is an IMS-based service that supports seamless handovers between Wi-Fi and mobile networks.
Calls are made using the customer’s existing mobile number and phone dialer, without the need for third-
party applications.
The service is particularly beneficial in rural and remote areas where mobile coverage may be limited,
provided a stable Wi-Fi connection is available, including BSNL Bharat Fiber or other broadband services.
VoWiFi also helps reduce network congestion and is offered free of cost, with no additional charges for
Wi-Fi calls.
The launch of VoWiFi is an important step in BSNL’s network modernization programme and its
commitment to improving connectivity across the country, especially in underserved areas.
VoWiFi is supported on most modern smartphones. Customers only need to enable Wi-Fi Calling in their
handset settings. For device compatibility and support, customers may visit the nearest BSNL customer
service centre or contact the BSNL helpline – 18001503.
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