**Executive Summary**
The Department of Telecommunications (DoT) has enabled the Chakshu facility of the Sanchar Saathi initiative to allow citizens to report suspected fraud communications. The DoT has also established the Digital Intelligence Platform (DIP) to prevent misuse of telecom resources in cybercrimes and financial frauds. As of February 5, 2024, 39.43 lakh mobile connections have been disconnected, 2.27 lakh mobile handsets have been blacklisted and 1.31 lakh SMS templates have been blacklisted.
**Key Points / Main Content**
* **Sanchar Saathi Initiative and Chakshu Facility:**
* The Chakshu facility allows citizens to report suspected fraud communications through a web portal and mobile app.
* **Digital Intelligence Platform (DIP):**
* DIP is a secure online platform for bi-directional information sharing among stakeholders.
* Over 1200 organizations are onboarded on DIP, including security agencies, police, banks, and payment service providers.
* DIP hosts the Mobile Number Revocation List (MNRL) and Financial Fraud Risk Indicator (FRI).
* **Action Against Fraudulent Activities:**
* Based on 7.7 lakh inputs provided by citizens, 39.43 lakh mobile connections have been disconnected, 2.27 lakh mobile handsets have been blacklisted, and 1.31 lakh SMS templates have been blacklisted.
* Stakeholders initiate actions based on DIP information, preventing over ₹1000 crores in fraud.
* WhatsApp has disengaged 28 lakh profiles/accounts associated with shared mobile numbers.
* **Reported Fraud Communication Statistics (Launch to 2026):**
* Includes categories like Fake Customer Care Helpline, IVR/Robo Calls, Impersonation, Investment Scams, and others, with data provided for 2024, 2025, and 2026.
**Impact Analysis**
**Citizens**
* **Impact**: Empowered to report suspected fraud communications, potentially preventing financial loss.
* **Action Required**: Utilize the Chakshu facility to report suspected fraud communications.
**Stakeholders (Banks, Telecom Providers, Security Agencies, etc.)**
* **Impact**: Receive information via DIP to identify and act against fraudulent activities.
* **Action Required**: Analyze information shared on DIP and initiate necessary actions to protect their respective domains and prevent fraud.
Key Entities Referenced
Digital Intelligence Platform (DIP): A secure online platform established by the Department of Telecommunications (DoT) for bi-directional information sharing to prevent misuse of telecom resources in cybercrime and financial fraud.
Sanchar Saathi: An initiative by the Department of Telecommunications (DoT) that includes the Chakshu facility, enabling citizens to report suspected fraud communications.
Chakshu: A facility of Sanchar Saathi that allows citizens to report suspected fraud communications.
Department of Telecommunications (DoT): The government department that has established the Digital Intelligence Platform (DIP) and Sanchar Saathi initiative to prevent misuse of telecom resources.
Ministry of Communications: The ministry under which the Department of Telecommunications operates.
Ministry of Communications
Chakshu facility of Sanchar Saathi enables
citizens to report suspected fraud
communications under various categories
39.43 lakhs mobile connections have been disconnected,
2.27 lakh mobile handsets have been blacklisted and 1.31
lakh SMS templates have been blacklisted
Department of Telecommunications (DoT) has established
Digital Intelligence Platform (DIP) for prevention of misuse of
telecom resources in cyber-crimes and financial frauds
Posted On: 05 FEB 2026 3:44PM by PIB Delhi
Minister of State for Communications and Rural Development Dr Pemmasani Chandra Sekhar in a written
reply to a question in the Rajya Sabha today said that the Department of Telecommunications (DoT)’s
Sanchar Saathi initiative is accessible through web portal ( www.sancharsaathi.gov.in ) and Mobile App.
Chakshu facility of Sanchar Saathi enables citizens to report suspected fraud communications under
various categories. The details of number of suspected fraud communications reported through Chakshu
facility year-wise, category-wise since its launch is as under:
Category 2024 2025 2026
Fake Customer Care Helpline 30969 60985 4519
IVR / Robo Calls 16037 14925 1376
Impersonation as DoT / TRAI 217 15595 809
Impersonation as Police, CBI, Customs, Aadhaar, RBI etc 44865 54639 6675
Impersonation as a relative / friend 258 19564 1201
Investment, Stock Market and Trading 165 29140 2112KYC and Payment related to Bank / Electricity / Gas / 21281 106483 8325
Insurance etc
Malicious link / website 8304 19418 2933
Online job / lottery /gifts/loan offers 23634 58560 4591
Sextortion 10901 21189 1774
Any Other Suspected Fraud 51593 119164 8540
Total 208224 519662 42855
Sanchar Saathi initiative empowers vigilant citizens to report suspected fraud communications, where a
fraud was attempted but not actually committed. Cases involving actual financial loss due to frauds are
handled by Indian Cyber Crime Coordination Centre (I4C), an organization under Ministry of Home
Affairs (MHA) that has been mandated to handle cyber-crime as per allocation of business rules. Rather
than acting on individual reported suspected fraud communications, DoT uses the crowd sourced data to
carry out analysis and to zero down on misuse of telecom resources. Action is generally taken after giving
opportunity for re-verification to the mobile user. The details of action taken based on such analysis are
available on the dashboard of Sanchar Saathi portal. Based on 7.7 lakh inputs provided by the citizens,
39.43 lakhs mobile connections have been disconnected, 2.27 lakh mobile handsets have been blacklisted
and 1.31 lakh SMS templates have been blacklisted.
To further prevent misuse of telecom resources in cybercrime and financial frauds, DoT has established
Digital Intelligence Platform (DIP), a secure online platform, for bi-directional information sharing among
stakeholders. More than 1200 organizations have been on-boarded on DIP including central security
agencies, 36 State/UT Police, Indian Cyber Crime Coordination Centre (I4C), 1100 Banks, Unified
Payments Interface (UPI) service providers, Payment System Operators (PSOs), Telecom Service
Providers (TSPs), WhatsApp etc. DIP hosts the list of disconnected mobile numbers, known as Mobile
Number Revocation List (MNRL), along with the reasons & date of disconnection and Financial Fraud
Risk Indicator (FRI) which is a risk-based metric that classifies a mobile number to have been associated
with medium, high, or very high risk of financial frauds. The suspected mobile numbers, provided by the
citizens on Chakshu are also shared as part of FRI after due analysis.
Based on the information shared on DIP, stakeholders initiate necessary action as per their analysis on the
associated accounts /profiles in their respective domain. As reported by stakeholders, total fraud amount
prevented through FRI is more than ₹1000 crores based on transaction decline and alert/notifications
given to citizens. Further, WhatsApp has disengaged 28 lakh profiles/accounts associated with shared
mobile numbers.
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MI/ARJ
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