Executive Summary:
This document outlines the Delhi Electricity Supply Code and Performance Standards Fourth Amendment Regulations, 2016. It details amendments to existing regulations concerning complaint procedures, exemptions during force majeure, guaranteed performance standards for power restoration, and compensation for consumers in case of default. The regulations take effect immediately.
Key Points / Main Content:
Complaint Procedure:
* Centralized Complaint Receiving Centre will monitor complaint resolution within stipulated time limits.
* Licensees must provide the Ombudsman with information on unscheduled power outages in Delhi.
* Daily unscheduled power outage summaries must be submitted within 2 days, with individual outage details and compensation (if applicable) submitted within 105 days.
Exemptions:
* Performance standards are suspended during force majeure events affecting licensee installations and activities.
* Non-compliance due to State/Central Transmission Utility issues, grid failure, transmission licensee faults, or State Load Dispatch Center instructions, outside the distribution licensee's control, will not be considered a violation, and no compensation is required.
Guaranteed Performance Standards for Power Restoration:
* Revised maximum time limits for power restoration are specified for various failure scenarios, including fuse blown, service line issues, distribution line faults, transformer failures, HT mains failures, and grid substation problems.
* Temporary power restoration from alternate sources is mandated within specified timeframes for certain failures.
* Scheduled power outages should not exceed 12 hours, with restoration preferably by 6:00 PM.
* Roster load shedding may be implemented to prevent overloading alternate sources with specific conditions.
* Burnt meters must be bypassed within six hours for power restoration and replaced within three days.
* Street light faults must be restored within 72 hours.
Compensation for Consumers in Case of Default:
* Revised compensation amounts are specified for power supply failures, varying based on the type of failure and restoration time.
* Compensation is applicable if the number of affected consumers is up to 100, the maximum restoration time is 3 hours, and compensation is paid per hour beyond the specified 3 hours.
* Licensees must pay compensation to affected consumers via adjustments to current or future electricity bills within 90 days of failing to meet performance standards.
* The default period for compensation is calculated from the first complaint until power restoration, excluding the stipulated restoration period.
* Consumers can approach the Ombudsman if the licensee fails to pay compensation.
* The Ombudsman can determine compensation at Rs. 5000 or five times the compensation payable as per ScheduleIII to these Regulations, whichever is higher.
* If compensation is still not paid, consumers can approach the Commission under section 142 of the Act for noncompliance of directions.
* Compensation paid by licensees cannot be recovered in their Aggregate Revenue Requirement (ARR).
Impact Analysis
Consumers:
* Impact: Affected by changes in power restoration timelines and compensation for failures to meet guaranteed service standards.
* Action Required: Be aware of revised restoration time limits and compensation amounts. File complaints with the Centralized Complaint Receiving Centre for unresolved issues. Approach the Ombudsman if compensation is not paid by the licensee.
Licensees:
* Impact: Must adhere to revised performance standards for power restoration, complaint monitoring, and compensation payouts.
* Action Required: Implement changes to complaint monitoring processes, ensure compliance with revised restoration timelines, and pay compensation to consumers within the stipulated timeframe. Provide the Ombudsman with information on unscheduled power outages.
Ombudsman:
* Impact: Responsible for handling consumer complaints related to compensation and ensuring licensees comply with regulations.
* Action Required: Adjudicate compensation claims from consumers and determine compensation amounts where applicable.
Delhi Electricity Regulatory Commission (DERC):
* Impact: Responsible for overseeing the implementation of these regulations and ensuring compliance by licensees.
* Action Required: Monitor licensee performance, enforce regulations, and address non-compliance issues. The Commission should inform the details of scheduled Power Outages.
State Load Dispatch Center:
* Impact: Instructions given by State Load Dispatch Center will cause violations that will not be treated as a violation of the distribution licensee.
* Action Required: No action required.
State Transmission Utility and/or Central Transmission Utility:
* Impact: Grid failure caused by them will cause violations that will not be treated as a violation of the distribution licensee.
* Action Required: No action required.
Key Entities Referenced
Delhi Electricity Supply Code and Performance Standards Regulations, 2007: The original regulations being amended by this notification.
Delhi Electricity Supply Code and Performance Standards Fourth Amendment Regulations, 2016: The title of the regulation being enacted.
Electricity Act, 2003: The principal law under which the Delhi Electricity Regulatory Commission (DERC) derives its power to make regulations.
Government of the National Capital Territory of Delhi: The government that issued directions to the Delhi Electricity Regulatory Commission (DERC).
Delhi Electricity Regulatory Commission: The regulatory body responsible for making the amendments to the Delhi Electricity Supply Code and Performance Standards Regulations.
State Load Dispatch Center: An entity that can issue instructions which, if followed, can exempt distribution licensees from certain penalties.
State Transmission Utility: An entity that, if its actions cause a violation of standards, can exempt the distribution licensee from penalties.
Central Transmission Utility: An entity that, if its actions cause a violation of standards, can exempt the distribution licensee from penalties.
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GOVERNMENT OF INDIA
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EXTRAORDINARY
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PUBLISHED BY AUTHORITY
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No. 3] DELHI, FRIDAY, JUNE 10, 2016/JYAISTHA 20, 1938 [N.C.T.D. No. 59
Hkkx—III
PART— III
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GOVERNMENT OF THE NATIONAL CAPITAL TERRITORY OF DELHI
(cid:1)(cid:1)(cid:1)(cid:1)दददद(cid:3)(cid:3)(cid:3)(cid:3)ललललीीीी ििििवववव(cid:9)(cid:9)(cid:9)(cid:9)ततुुततुु ििििववववििििननननययययााााममममकककक आआआआययययोोोोगगगग
अअअअििििधधधधससससचचूूचचूू ननननाााा
(cid:1)द(cid:3)ली, 7 जून, 2016
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ifBr fo|qr vf/kfu;e] 2003 dh /kkjk 50 }kjk iznÙk 'kfDr;k sa dk iz;kxs djr s g,q ] fnYyh fo|qr fofu;ked vk;kxs ,rn~}kjk
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l'a kk/s ku gsrq fuEufyf[kr fofu;e cukr s gSaS %&
1.0 laf{kIr 'kh"kZd vkSj izkjaHku
¼1½ bu fofu;ek sa dk s fnYyh fo|qr iznk; lfagrk vkSj vuqikyu ekud ¼pkFS kk l'a kk/s ku½ fofu;e] 2016 dgk tk,A
¼2½ ; s fofu;e rRdky izHkko l s ykx w gkxsa As
2.0 eq[; fofu;eksa ds fofu;e 63 esa la'kks/ku%
^^f'kdk;r nk;j dju s dh ifzØ;k^^ lca /a kh eq[; fofu;ek sa d s fofu;e 63 d s [kMa ¼vi½ dh fo"k;oLrq dk l'a kk/s ku fuEufyf[kr
dk s izfrLFkkfir djd s fd;k tk,xk%
“vi. fu/kkZfjr le; lhek e sa f'kdk;rk sa d s lek/kku d s lca /a k e sa lHkh f'kdk;rk sa dh fuxjkuh dnsa zhÑr f'kdk;r izkfIr dnsa z }kjk
dh tk,xhA
vk;kxs }kjk le;≤ ij lpw hc) fctyh dVkSrh ¼vkmVts ½ dk C;ksjk fofufnZ"V fd, vuqlkj lfwpr fd;k tk,xkA
vuqKfIr/kkjh fnYyh e sa lHkh vlpw hc) fctyh dVkSrh ¼vkmVts k½sa dh lpw uk ykds iky dk s izLrqr djxs kA nfSud vlpw hc)
fctyh dVkSrh dk lkj vlpw hc) fctyh dVkSrh d s nk s fnu d s Hkhrj rFkk O;fDrxr fctyh dVkSrh dk C;ksjk] {kfrifwrZ] ;fn
2953 DG/2016 (1)2 DELHI GAZETTE : EXTRAORDINARY [PART III]
dkbs Z gk]s d s lkFk bu fofu;ek sa d s varxZr fu/kkZfjr izk:i e]sa vlpw hc) fctyh dVkSrh d s 105 fnuk sa d s Hkhrj izLrqr fd;k
tk,xkA**
3.0 eq[; fofu;eksa ds fofu;e 69 esa la'kks/ku%
^NVw ^^ lca /a kh eq[; fofu;ek sa d s fofu;e 69 d s ikB dk l'a kk/s ku fuEufyf[kr dk s ifzrLFkkfir djd s fd;k tk,xk%
“(i) bl fofu;e e sa fu/kkZfjr fu"iknu d s ekud vizR;kf'kr ?kVukvk sa tSl s ;q)] fonzkgs ] ukxfjd fojk/s k] nxa k] ck<]+ pØokr]
fctyh fxjuk] Hkdw ia ] rkykcna h] vfXu] rkMs &+ QkMs ]+ ukdkcna h vkfn tkfsd vuqKfIr/kkjh dh LFkkiukvk sa vkSj xfrfof/k;k sa dk s
izHkkfor djr s g]Sa dh fLFkfr e sa fuyfacr jgxsa As
(ii) jkT; Vªkalfe'ku mi;kfsxrk rFkk@vFkok dnsa zh; Vªkalfe'ku mi;kfsxrk] fxzM foQyrk] Vªkalfe'ku ykblsalh uVs odZ e sa =qfV
;k jkT; ykMs fMLiSp dnsa z }kjk fn, x, fun'Zs kk sa d s dkj.k vFkok fdlh vU; dkj.k l s ;fn mYy?a ku gksrk gS rk s ,slk
mYy?a ku ftl ij forj.k vuKq fIr/kkjh dk ;Fkkfspr fu;a=.k ugh a gS] bl fofu;e e sa ekStnw ekud d s xSj&vuqikyu dk s
mYy?a ku ugh a ekuk tk,xk vkSj forj.k vuqKfIr/kkjh] dk s iHz kkfor miHkkDs rk¼vk½sa dk s dkbs Z Hkh {kfrifwrZ ugh a djuh iMx+s hA**
4.0 eq[; fofu;eksa dh vuqlwph&1 esa la'kks/ku%
^fu"iknu d s xkjVa h'kqnk ekud^^ lca /a kh eq[; fofu;ek sa e sa vuqlpw h&1 d s ^^fo|qr vkifwrZ d s iqu%LFkkiu^^ d s [kMa &1 dh
fo"k;oLrq dk s l'a kkfs/kr djd s fuEu :i e sa cnyk tk,xk%
fo|qr vkiwfrZ foQyrk ds dkj.k dh izÑfr cgkyh gsrq vf/kdre le;&lhek
(i) ¶;tw mMu+ k vFkok fefu,pj lfdZV cdzs j fxjuk rhu ?kVa s d s Hkhrj
(ii) lfoZl ykbu VVw uk] [kEHk s l s lfoZl ykbu pVd tkuk rhu ?kVa s d s Hkhrj
(iii) forj.k ykbu @ flLVe e sa [kjkch] 100 l s vf/kd miHkkDs rk oSdfYid lzksr l s nk s ?kVa s d s Hkhrj cgky dju s gsrq
izHkkfor vLFkk;h vkifwr Z
[kjkch dk ifj'kk/s ku rFkk bld s mijkar 12 ?kVa s d s
Hkhrj lkekU; fo|qr vkifwrZ dh cgkyh
(iv) forj.k VªkalQkeZj e sa foQyrk@ty tkuk] 100 l s vf/kd nk s ?kVa s d s Hkhrj ekcs kby VªkalQkeZj vFkok vU;
miHkkDs rk izHkkfor cSd&vi d s tfj, vkifwrZ dh vLFkk;h cgkyhA
48 ?kVa s d s Hkhrj [kjkc gq, VªkalQkeZj dh cgkyh
(v) gkbVSU'ku eSUl foQy gk s tkuk] 100 l s vf/kd miHkkDs rk nk s ?kVa s d s Hkhrj fo|qr vkifwrZ dh vLFkk;h cgkyhA
izHkkfor
12 ?kVa s d s Hkhrj [kjkch e sa ifj'kk/s kuA[PART III] DELHI GAZETTE : EXTRAORDINARY 3
(vi) fxzM ¼33 dsoh vFkok 66 dsoh½ lcLV's ku e sa leL;k] 100 l s nk s ?kVa s d s Hkhrj oSdfYid lzksr l s vkifwrZ dh cgkyhA
vf/kd miHkkDs rk iHz kkfor
oSdfYid lzksr ij vf/kd Hkkj iMu+ s l s cpku s gsrq
jksLVj vk/kkfjr Hkkj dk de fd;k tkukA
48 ?kVa s d s Hkhrj ejEer rFkk lkekU; vkifwrZ dh
cgkyhA
(vii) fo|qr VªkalQkeZj dh foQyrk] 100 l s vf/kd miHkkDs rk nk s ?kVa s d s Hkhrj oSdfYid lzksr l s vkifwrZ dh cgkyhA
izHkkfor
oSdfYid lzksr ij vf/kd Hkkj iMu+ s l s cpku s gsrq
jksLVj vk/kkfjr Hkkj dk de fd;k tkukA
72 ?kVa k sa d s Hkhrj deh'ku dk s ifzrLFkkiu@l'a kk/s ku
dkjZokbZ lfwpr dh tk, rFkk 15 fnuk sa e sa fo|qr
VªkalQkeZj dh ifzrLFkkiu djuk@cnyukA
(viii) lpw hc) fo|qr dVkSrh ¼vkmVts ½ 12 ?kVa k sa l s vf/kd ugh a gkxs h rFkk 6-00 ct s vijkg~u
rd vkifwrZ dh cgkyh gkxs hA
(ix) jksLVj ykMs 'kSfMxa ] 100 l s vf/kd miHkkDs rk iHz kkfor oSdfYid lzksr ij vf/kd Hkkj iMu+ s l s cpu s d s fy,
jksLVj vk/kkfjr ykMs 'kfSMxa djuk rFkk fo'k"sk {ks= e sa
ykMs 'kfSMxa ,d Ckkj e sa nk s ?kVa s l s vf/kd ugh a gkxs kA
(x) ehVj dk ty tkuk Ng ?kVa s d s Hkhrj ty s g,q ehVj dk s ckbikl djd s
vkifwrZ dh cgkyhA
rhu fnu e sa ty s gq, ehVj dk s cnyuk
(xi) LVªhV ykbV dh [kjkch 72 ?kVa s e sa cgkyh
[Li"Vhdj.k% og fo|qr dVkSrh ftldk C;ksjk vuqKfIr/kkjh dh ocs lkbV ij ,d fnu igy s l s miyC/k gksrk gS] lpw hc)
fo|qr dVkSrh dgyk,xhA mfpr gkxs k fd vuqKfIr/kkjh izHkkfor miHkkDs rkvk sa dk s vfxze :i l s ,l,e,l Hkh Hkts Ass ]
5.0 eq[; fofu;eksa ds vuqlwph&III esa la'kks/ku
¼d½ ^^fu"iknu d s xkjVa h'kqnk ekud rFkk pdw d s ekey s e sa miHkkDs rkvk sa dk s {kfrifwrZ^^ lca /a kh eq[; fofu;ek sa dh
vuqlpw h&III e sa ^^fo|qr vkifwrZ dh foQyrk^^ lca /a kh vuqPNns 6 dh fo"k;oLrq dk s fuEufyf[kr dk s izfrLFkkfir djd s
l'a kk/s ku fd;k tk,xk%
lfoZl {ks= ekud xkjaVh'kqnk ekudksa dks iw.kZ u djus ds
ekeys esa miHkksDrk dks ns; {kfriwfrZ
6. fo|qr vkiwfrZ dh foQyrk
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(ii) lfoZl ykbu VVw uk] [kEHk s l s lfoZl rhu ?kVa s d s Hkhrj izfr miHkkDs rk 100 #i, izfr ?kVa k
ykbu pVd tkuk
(iii) forj.k ykbu @ flLVe e sa [kjkch] oSdfYid lzksr l s nk s ?kVa s d s pdw d s igy s nk s ?kVa s d s fy, ifzr
100 l s vf/kd miHkkDs rk izHkkfor
Hkhrj cgky dju s gsrq vLFkk;h miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
vkifwr Z izfr miHkkDs rk 100 #i, izfr ?kVa k
[kjkch dk ifj'kk/s ku rFkk bld s -
mijkar 12 ?kVa s d s Hkhrj lkekU;
fo|qr vkifwrZ dh cgkyh
(iv) forj.k VªkalQkeZj e sa foQyrk@ty nk s ?kVa s d s Hkhrj ekcs kby pdw d s igy s nk s ?kVa s d s fy, ifzr
tkuk] 100 l s vf/kd miHkkDs rk izHkkfor
VªkalQkeZj vFkok vU; cdS &vi miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
d s tfj, vkifwrZ dh vLFkk;h izfr miHkkDs rk 100 #i, izfr ?kVa k
cgkyhA
48 ?kVa s d s Hkhrj [kjkc gq, -
VªkalQkeZj dh cnyh
(v) gkbVSU'ku eSUl foQy gk s tkuk] 100 nk s ?kVa s d s Hkhrj fo|qr vkifwrZ pdw d s igy s nk s ?kVa s d s fy, ifzr
l s vf/kd miHkkDs rk iHz kkfor
dh vLFkk;h cgkyhA miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
izfr miHkkDs rk 100 #i, izfr ?kVa k
12 ?kVa s d s Hkhrj [kjkch e sa -
ifj'kk/s kuA
(vi) fxzM ¼33dsoh vFkok 66 dsoh½ nk s ?kVa s d s Hkhrj oSdfYid lzksr pdw d s igy s nk s ?kVa s d s fy, ifzr
l s vkifwrZ dh cgkyhA miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
lcLV's ku e sa leL;k] 100 l s vf/kd
miHkkDs rk izHkkfor
izfr miHkkDs rk 100 #i, izfr ?kVa k
oSdfYid lzksr ij vf/kd Hkkj -
iMu+ s l s cpku s gsrq jksLVj
vk/kkfjr Hkkj dk de fd;k
tkukA
48 ?kVa s d s Hkhrj ejEer rFkk -
lkekU; vkifwrZ dh cgkyhA
(vii) fo|qr VªkalQkeZj dh foQyrk] 100 nk s ?kVa s d s Hkhrj oSdfYid lzksr pdw d s igy s nk s ?kVa s d s fy, ifzr
l s vf/kd miHkkDs rk iHz kkfor
l s vkifwrZ dh cgkyhA miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
izfr miHkkDs rk 100 #i, izfr ?kVa k[PART III] DELHI GAZETTE : EXTRAORDINARY 5
oSdfYid lzksr ij vf/kd Hkkj -
iMu+ s l s cpku s gsrq jksLVj
vk/kkfjr Hkkj dk de fd;k
tkukA
izfrLFkkiu@l'a kk/s ku dkjZokb Z 72 -
?kVa k sa d s Hkhrj deh'ku dk s lfwpr
dh tk, rFkk 20 fnuk sa e sa fo|qr
VªkalQkeZj dh ifzrLFkkiu@
ifj'kk/s ku fd;k tkukA
(viii) lpw hc) fo|qr dVkSrh 12 ?kVa k sa l s vf/kd ugh a gkxs k rFkk -
mfpr gkxs k fd 6-00 ct s
vijkg~u rd vkifwrZ dh cgkyh
dh tk,A
(ix) jksLVj ykMs 'kSfMxa ] 100 l s vf/kd oSdfYid lzksr ij vf/kd Hkkj pdw d s igy s nk s ?kVa s d s fy, ifzr
miHkkDs rk izHkkfor
iMu+ s l s cpu s d s fy, jksLVj miHkkDs rk 50 #i, ifzr ?kVa k bld s ckn
vk/kkfjr ykMs 'kSfMxa djuk rFkk izfr miHkkDs rk 100 #i, izfr ?kVa k
fo'k"sk {ks= e sa ykMs 'kSfMxa ,d
Ckkj e sa nk s ?kVa s l s vf/kd ugh a
gkxs kA
(x) LVªhV ykbV dh [kjkch 72 ?kVa s e sa cgkyh pdw d s iRz ;ds fnu d s fy, 50 #i,
¼[k½ vuqPNns 6 d s fy, fuEufyf[kr fVIi.kh tkMs +h x;h gS%&
fVIi.kh% ;fn izHkkfor miHkkDs rkvk sa dh l[a ;k 100 rd g S rk s fo|qr vkifwrZ dh cgkyh dk vf/kdre le; 3 ?kVa s gkxs k rFkk
n;s {kfrifwrZ fofufn"ZV 3 ?kVa k sa l s ij s izfr miHkkDs rk 100 #i, izfr ?kVa k gkxs hA
¼x½ ^^fu"iknu d s xkjVa h'kqnk ekud rFkk pdw d s ekey s e sa miHkkDs rkvk sa dk s {kfrifwrZ^^ lca /a kh eq[; fofu;ek sa dh vuqlpw h&III
dh rkfydk d s var e sa ^^{kfrifwr Z jkf'k d s Hkqxrku dh i)fr^^ d s [kMa 2 d s ckn fuEu [kMa k sa dk s tkMs +k tk,xk%
4. fo|qr vkifwrZ dh foQyrk ¼vuqlpw h&III dk vuqPNns 6½ d s fy, {kfrifwrZ%
(i) fo|qr vkifwrZ dh foQyrk d s ekey s e]sa vuqKfIr/kkjh }kjk fu"iknu d s ekud i.w kZ dju s e sa foQy gkus s d s dkj.k]
vuqKfIr/kkjh uCc s ¼90½ fnuk sa d s Hkhrj fctyh vkifwrZ gsrq orZeku rFkk@vFkok Hkkoh fcyk sa e sa lek;kts u d s ek/;e l s
izHkkfor miHkkDs rk¼vk½sa dk s {kfrifwrZ dk Hkqxrku djxs kA
(ii) fctyh vkifwrZ dh foQyrk d s ekey s e]sa {kfrifwr Z d s Hkqxrku d s mí's ; d s fy, pdw vof/k dk s iFz ke f'kdk;r feyu s
d s le; l s fctyh dh vkifwrZ dh cgkyh gkus s rd] cgkyh dh fu/kkfZjr vof/k dk s NkMs d+ j ekuk tk,xkA
(iii) ;fn vuqKfIr/kkjh {kfrifwrZ dk Hkqxrku dju s e sa vlQy gksrk g S rk s izHkkfor O;fDr ykds iky d s ikl tk ldrk gAS
(iv) ;fn {kfrifwrZ dk nkok ykds iky }kjk lgh ekuk tkrk gS] rk s bu fofu;ek sa dh vuqlpw h&III d s vuqlkj ykds iky }kjk
{kfrifwrZ dk fu/kkZj.k 5000@& #i, dh nj l s vFkok n;s {kfrifwrZ dh ikpa xquk jkf'k tk s Hkh vf/kd gk]s fd;k tk,xkA
(v) ;fn {kfrifwrZ ykds iky }kjk lqjf{kr lgh ekuh tkrh g S rFkk vuKq fIr/kkjh iHz kkfor miHkkDs rk¼vk½sa dk s {kfrifwrZ vnk
dju s e sa foQy jgrk g S rk s iHz kkfor miHkkDs rk¼vk½sa bl vf/kfu;e dh /kkjk 142 d s varxZr fun'Zs kk sa d s xSj&vuqikyu d s fy,
vk;kxs d s ikl tk ldr s gASa
(vi) vuqKfIr/kkjh }kjk nh xb Z {kfrifwrZ dh jkf'k vuqKfIr/kkjh d s lexz jktLo vko';drk ¼,vkjvkj½ e sa olyw fd, tku s
d s fy, LohÑr ugh a gkxs hA
;-w d-s R;kxh, lfpo6 DELHI GAZETTE : EXTRAORDINARY [PART III]
DELHI ELECTRICITY REGULATORY COMMISSION
NOTIFICATION
Delhi, the 7th June, 2016
Delhi Electricity Supply Code and Performance Standards (Fourth Amendment) Regulations, 2016
F. 17(85)/Engg./DERC/13-14//4074/520.—Pursuant to the directions received from the Government of
NCT of Delhi under Section 108 of the Electricity Act, 2003 and in exercise of the powers conferred by
Section 50 of the Electricity Act, 2003, read with Sections 57, 86 and 181 of the Electricity Act, 2003, the
Delhi Electricity Regulatory Commission hereby makes the following Regulations to amend the “Delhi
Electricity Supply Code and Performance Standards Regulations, 2007” (hereinafter referred to as “the
Principal Regulations”):
1.0 Short title and commencement
(1) These regulations may be called the Delhi Electricity Supply Code and Performance Standards
(Fourth Amendment) Regulations, 2016.
(2) These regulations shall become applicable with immediate effect.
2.0 Amendment of Regulation 63 of Principal Regulations:
The contents of clause (vi) of Regulation 63 of the Principal Regulations on ‘Procedure for lodging
complaint’ shall be amended by substituting the following :
“vi. All complaints shall be monitored by the Centralized Complaint Receiving Centre regarding
resolution of the complaint within the stipulated time limit.
The details of scheduled Power Outages shall be informed in the manner as may be specified by the
Commission from time to time.
The Licensee shall submit to the Ombudsman, the information of all unscheduled power outage of
their area in Delhi. The summary of daily unscheduled power outages shall be submitted within
2 days of the unscheduled power outages and details of individual power outage along with
compensation, if any, within 105 days of unscheduled power outage in the format to be prescribed
under these Regulations.”
3.0 Amendment of Regulation 69 of Principal Regulations:
The text of Regulation 69 of the Principal Regulations on ‘Exemption’ shall be amended by
substituting the following :
“(i) The standards of performance specified in this Regulation shall remain suspended during Force
Majeure conditions such as war, mutiny, civil commotion, riot, flood, cyclone, lightning, earthquake,
lockout, fire, sabotage, blockade etc., affecting the Licensee’s installations and activities.
(ii) Non-compliance of a standard contained in this Regulation shall not be treated as a violation, and
the distribution licensee shall not be required to pay any compensation to affected consumer(s), if
such violation is caused due to State Transmission Utility and/or Central Transmission Utility, grid
failure, a fault on the Transmission Licensee’s network or on account of instructions given by State
Load Dispatch Center, or any other reason, over which the distribution licensee has no reasonable
control.”
4.0 Amendment of Schedule-I of Principal Regulations:
The contents of clause 1 regarding ‘restoration of Power Supply’ of Schedule-I of the Principal
Regulations on ‘GUARANTEED STANDARDS OF PERFORMANCE’ shall be amended by
substituting the following :[PART III] DELHI GAZETTE : EXTRAORDINARY 7
Nature of cause of power supply failure Maximum Time Limit for restoration
(i) Fuse blown out or Miniature Circuit Breaker Within three hours
tripped
(ii) Service line broken, Within three hours
Service line snapped from the pole
(iii) Fault in distribution line/system, affecting more Temporary Supply to be restored within two
than 100 consumers hours from alternate source.
Rectification of fault and thereafter
Restoration of normal power supply within
twelve hours
(iv) Distribution transformer failed/burnt, affecting Temporary Restoration of supply through
more than 100 consumers mobile transformer or another backup source
within two hours.
Replacement of failed transformer within
forty-eight hours
(v) High Tension mains failed, affecting more than Temporary restoration of power supply
100 consumers within two hours.
Rectification of fault within twelve hours.
(vi) Problem in grid (33 kV or 66 kV) substation, Restoration of supply from alternate source,
affecting more than 100 consumers within two hours.
Roster load shedding may be carried out to
avoid overloading of alternate source.
Repair and restoration of normal supply
within forty-eight hours.
(vii) Failure of Power Transformer, affecting more Restoration of supply from alternate source,
than 100 consumers within two hours.
Roster load shedding may be carried out to
avoid overloading of alternate source.8 DELHI GAZETTE : EXTRAORDINARY [PART III]
Replacement/rectification action to be
intimated to the Commission within seventy-
two hours and replacement /rectification of
power transformer within 15 days.
(viii) Scheduled Power Outages Shall not exceed 12 hours and the restoration
of supply preferably by 6:00PM
(ix) Roster Load Shedding, affecting more than 100 Roster load shedding may be carried out to
consumers, avoid overloading of alternate source and the
load shedding in a particular area shall not
exceed two hours in a stretch.
(x) Burnt meter Restoration of supply by bypassing the burnt
meter within six hours.
Replacement of burnt meter within three
days
(xi) Street light faults Restoration within seventy-two hours
[Explanation: - A Power outage whose details are available one day in advance on the website of the
Licensee shall be termed as Scheduled Power Outages. Preferably, the Licensee shall also send the SMS to
the affected consumers in advance. ]
5.0 Amendment of Schedule-III of Principal Regulations:
(a) The contents of article 6 regarding ‘Power Supply failure’ in the Schedule-III of the Principal
Regulations on ‘GUARANTEED STANDARDS OF PERFORMANCE AND COMPENSATION
TO CONSUMERS IN CASE OF DEFAULT’ shall be amended by substituting the following :
Service area Standard Compensation payable to consumer in
case of failure to meet guaranteed
Standards
6. Power Supply Failure
(i) Fuse blown out or MCB tripped Within three hours Rs. 100 per hour per consumer
(ii) Service line broken, Within three hours Rs. 100 per hour per consumer
Service line snapped from the pole
(iii) Fault in distribution line/system Temporary Supply to be Rs. 50 per hour per consumer for first
affecting more than 100 consumers restored within two hours two hours of default thereafter Rs. 100
from alternate source. per hour per consumer
Rectification of fault and -
thereafter
Restoration of normal
power supply within twelve
hours[PART III] DELHI GAZETTE : EXTRAORDINARY 9
(iv) Distribution transformer Temporary Restoration of Rs. 50 per hour per consumer for first
failed/burnt,affecting more than supply through mobile two hours of default thereafter Rs. 100
100 consumers transformer or another per hour per consumer
backup source within two
hours.
Replacement of failed -
transformer within forty-
eight hours
(v) HT mains failed, affecting Temporary restoration of Rs. 50 per hour per consumer for first
more than 100 consumers power supply within two two hours of default thereafter Rs. 100
hours. per hour per consumer
Rectification of fault within -
twelve hours.
(vi) Problem in grid (33 kV or 66 Restoration of supply from Rs. 50 per hour per consumer for first
kV) substation, affecting more alternate source, within two two hours of default thereafter Rs. 100
than 100 consumers hours. per hour per consumer
Roster load shedding may -
be carried out to avoid
overloading of alternate
source.
Repair and restoration of -
supply within forty-eight
hours.
(vii) Failure of Power Transformer, Restoration of supply from Rs. 50 per hour per consumer for first
affecting more than100 alternate source, within two two hours of default thereafter Rs. 100
consumers hours. per hour per consumer
Roster load shedding may -
be carried out to avoid
overloading of alternate
source.
Replacement/rectification -
action to be intimated to
the Commission within
seventy-two hours and
replacement /rectification
of power transformer
within 20 days.
(viii) Scheduled Power Outages Shall not exceed 12 hours -
and the restoration of
supply preferably by
6:00PM
(ix) Roster Load Shedding, Roster load shedding may Rs. 50 per hour per consumer for first
affecting more than 100 be carried out to avoid two hours of default thereafter Rs. 100
consumers overloading of alternate per hour per consumer10 DELHI GAZETTE : EXTRAORDINARY [PART III]
source and the load
shedding in a particular
area shall not exceed two
hours in a stretch.
(x) Street light faults Restoration within seventy- Rs. 50 for each day of default
two hours
(b) Following note to point to article 6 is added
Note: In case number of consumers affected is up to 100, the maximum time for restoration of power supply
shall be 3 hours and compensation payable shall be Rs.100 per hour per consumer beyond the specified
3 hours
(c) The following clauses shall be added after clause 3 of ‘Manner of payment of compensation amount’ at
the end of table of Schedule-III of the Principal Regulations on ‘GUARANTEED STANDARDS OF
PERFORMANCE AND COMPENSATION TO CONSUMERS IN CASE OF DEFAULT’:
4. Compensation for power supply failure (Article 6 of Schedule-III):
(i) In case of power supply failure, the licensee shall pay compensation to the affected consumer(s) by
way of adjustment against current and/or future bills for supply of electricity within ninety (90) days of
failure of the Licensee to meet the guaranteed Standards of Performance.
(ii) In case of failure of power supply, the default period for the purpose of payment of compensation
shall be reckoned from the time first complaint has been received and up to the time power supply has
been restored allowing the margin for stipulated period of restoration.
(iii) If the licensee fails to pay compensation, the affected consumer(s) may approach the Ombudsman.
(iv) In case the claim for compensation is upheld by the Ombudsman, the compensation shall be
determined by the Ombudsman at the rate of Rs. 5000/- or five times the compensation payable as per
Schedule-III to these Regulations, whichever is higher.
(v) If the compensation is upheld by the Ombudsman and the Licensee still fails to pay the compensation
to the affected consumer(s), the affected consumer(s) may approach the Commission under section 142
of the Act for non-compliance of directions.
(vi) The amount of compensation paid by the Licensee shall not be allowed to be recovered in the
Aggregate Revenue Requirement (ARR) of the Licensee.
U. K. TYAGI, Secy.
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and Published by the Controller of Publications, Delhi-110054.