Date: 2026-06-23Category: Press ReleaseState: Union GovernmentCountry: India
Department of Administrative Reforms and Public Grievances (DARPG) releases 49th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of May, 2026
**Executive Summary**
The Department of Administrative Reforms and Public Grievances (DARPG) released its 49th monthly report for May 2026, highlighting the redressal of 1,78,423 grievances by Central Ministries and Departments. The report marks the 47th consecutive month where disposal exceeded one lakh cases, maintaining an average disposal time of 13 days. Key developments include the launch of the "Samadhan Didi" AI-enabled voice chatbot on May 30, 2026, and the continued utilization of the Review Meeting Module for Secretary-level performance assessments.
**Key Points / Main Content**
**Performance and Redressal Statistics**
* **Disposal Volume:** A total of 1,78,423 grievances were redressed in May 2026, with the Central Secretariat's monthly disposal exceeding 1 lakh cases for the 47th month in a row.
* **Grievance Handling:** 1,76,719 new PG cases were received on the portal, leaving a pendency of 81,075 cases at the end of the month.
* **Appeals Data:** 31,925 appeals were received and 31,149 were disposed of; the total appeal pendency for 2026 stands at 21,752.
* **Efficiency:** The average grievance disposal time for Central Ministries and Departments in 2026 is 13 days.
**Technological Advancements and Access**
* **AI Integration:** The "Samadhan Didi" AI-enabled voice chatbot was launched on May 30, 2026, to enhance digital redressal efficiency.
* **Common Service Centres (CSC):** CPGRAMS is integrated with over 5 lakh CSCs; 8,562 grievances were registered through this channel in May 2026.
* **User Registration:** 65,174 new users registered in May 2026, with the highest number of registrations (11,365) coming from Uttar Pradesh.
**Grievance Redressal Assessment and Index (GRAI) Rankings**
* **Group A (Top Performers):** Department of Posts, Department of Financial Services (Insurance Division), and Department of Telecommunications.
* **Group B (Top Performers):** Department of Heavy Industries, Ministry of Textiles, and Ministry of Parliamentary Affairs.
**Monitoring and Feedback**
* **Review Meetings:** The Review Meeting Module, operational since May 2025, facilitated 19 Secretary-level meetings in May 2026 to improve redressal quality.
* **Feedback Mechanism:** The Feedback Call Centre collected 78,830 feedbacks during the month, of which 46,547 were for Central Ministries/Departments.
**Impact Analysis**
**Central Ministries and Departments**
**Impact**
Performance is strictly monitored through GRAI rankings and average disposal timelines as part of a 10-step reform process.
**Action Required**
Must participate in Secretary-level review meetings and utilize the Review Meeting Module to enhance disposal quality and maintain timelines.
**Citizens/Public Users**
**Impact**
Improved accessibility to grievance redressal through 5 lakh CSCs, 2.5 lakh Village Level Entrepreneurs, and the new "Samadhan Didi" AI chatbot.
**Action Required**
Can register grievances via the CPGRAMS portal or CSCs and provide feedback through the dedicated Call Centre.
**DARPG (Department of Administrative Reforms and Public Grievances)**
**Impact**
Responsible for the oversight, reporting, and implementation of the 10-step CPGRAMS reform process to reduce disposal timelines.
**Action Required**
Continue publishing monthly performance reports and managing the digital infrastructure, including the AI chatbot and Review Meeting Module.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): The primary online platform for citizens to register and monitor public grievances across Central Ministries and Departments.
Department of Administrative Reforms and Public Grievances (DARPG): The nodal agency responsible for the formulation of public grievance redressal policies and the monitoring of CPGRAMS performance.
Grievance Redressal Assessment and Index (GRAI): A ranking framework used to assess and categorize the performance of government departments in resolving public grievances.
Samadhan Didi: An AI-enabled voice chatbot launched to facilitate digital public grievance redressal and improve citizen interaction with the portal.
Common Service Centres (CSC): A network of physical service delivery points integrated with CPGRAMS to enable rural and local grievance registration.
Ministry of Personnel, Public Grievances & Pensions
Department of Administrative Reforms and
Public Grievances (DARPG) releases 49th
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) for
Central Ministries/ Departments performance for
the month of May, 2026
A total of 1,78,423 grievances redressed by Central
Ministries/ Departments in May, 2026.
For the 47th month in a row, the monthly disposal crossed 1
lakh cases in the Central Secretariat
Department of Posts, Department of Financial Services
(Insurance Division) and Department of Telecommunications
topped the Group A category in the GRAI rankings released
for the month of May, 2026
Department of Heavy Industries, Ministry of Textiles and
Ministry of Parliamentary Affairs topped in Group B category
in the GRAI rankings released for the month of May, 2026
प्रव तथ: 23 JUN 2026 6:47PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for May, 2026, which
provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is
the 49th report on Central Ministries/Departments published by DARPG.
The progress for May, 2026 indicates 1,78,423 Grievances redressed by Central Ministries/Departments.
The Average Grievance Disposal Time in the Central Ministries/Departments for 2026 is 13 days. These
reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the
quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of May,
2026. A total of 65,174 new users have registered on CPGRAMS in May, 2026, through various channels,
out of which, 11,365 registrations are from Uttar Pradesh. The Feedback Call Centre collected 78,830feedbacks in the month of May, 2026, where 46,547 feedbacks were collected for Central
Ministries/Departments.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in May, 2026. CPGRAMS has been integrated with the Common Service Centre (CSC)
portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs
(VLEs). A total of 8,562 grievances have been registered through the Common Service Centres in the
month of May, 2026.
The report also presents an overview of the Review Meeting Module, which has been operationalised on
14th May 2025 across Central Ministries and Departments. This module facilitates Secretary-level reviews
of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving citizen
satisfaction. As of 31st May, 2026, a total of 352 review meetings have been conducted, out of which 19
meetings were held in May, 2026.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for May, 2026 for
Central Ministries/ Departments:
General Highlights:
The CPGRAMS AI-Enabled Voice Chatbot, Samadhan Didi, was launched by Hon’ble MoS
(PP), Dr. Jitendra Singh, on 30 May 2026 at Kartavya Bhawan, New Delhi, marking a significant
advancement in digital public grievance redressal.
PG Cases:
In May, 2026, 1,76,719 PG cases were received on the CPGRAMS portal, 1,78,423 PG cases were
redressed and there exists a pendency of 81,075 PG cases.
PG Appeals:
In May 2026, 31925 appeals were received and 31,149 appeals were disposed.
21,752 appeal pendency recorded in May for the year 2026.
Grievance Redressal Assessment and Index (GRAI) – May, 2026
Department of Posts, Department of Financial Services (Insurance Division) and Department
of Telecommunications are amongst the top performers in the Grievance Redressal Assessment &
Index within the Group A (more than equal to 500 grievances) for May, 2026.
Department of Heavy Industries, Ministry of Textiles and Ministry of Parliamentary Affairs
are amongst the top performers in Grievance Redressal Assessment & Index within the Group B
(less than 500 grievances) for May, 2026.
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Anand
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