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lTl-ad ((fr'l-( I GOVERNMENT OF IND|A
qoc, frd qR-{6{ ot( qdqFf riilRq
MINISIRY OF PORTS, SHIPPING AND WATERWAYS
irsa{ rsrRtqTmq, Ifd
DIRECTORATE GENERAL OF SHIPPING, MUMBAI
File No. 19-18011 ],IS/ZO24-MrO- DGS (C. No.27825)
Date:04.02.2026
DGS Circular No. 04 of 2026
subject: Revision of Checkrist for certificate of Registiation / Renewar and change of Name /
Address - reB.
with reference to MTo Branch Circurar 2014 and Circular 01 of 2015, this is to inform a
stakeholders, appricants, and users of the MTo system that the checkrist required for
submission of apprications rerahng to certificate of Registration, Renewar bf Registration, and
ChangeofName/Addresshasbeenrevisedandupdated'
2' The revised checkrist has been prepared to streamrine the scrutiny process, enhance
documentation crarity, and reduce derays during apprication processing. stakehorders are
advised to go through the updated checkrist thoroughry before submitting their appricahons,
as compliance with the revised requirements is essentiar for timery processing and approvar.
The updated checklist is enclosed with this circular for easy reference.
3' All applications rerated to certificate of Registrahon / Renewar and Change of Name /
Address must be submitted excrusivery through the onrine MTo apprication portar at the
following link:
https://esamudra.dgshipping.gov.in
4 stakeholders are advised to use the mobire number and emair ID of an authorized person
within the organisation to avoid issues in receiving orps during registration and rogin to the
porta l.
5
Stakehorders are arso informed that the updated Usdr Manuar, containing step-by-step
instructions for rogin, apprication submission, document uproad, and tracking, is attached
with this circurar. The User Manuar has been designed to assist aripricants in navigating the
portal efficiently and ensuring that arr required fierds and documents are'accuratery
completed and uploaded. The user manual is also attached for your support.
It
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#{ffel No.: +91-22-2575 2o4ol1PB *fivFax.: +91-22-2575 2029/35 {*olemait: dgshitrdgs@nic.in aq(t{e/websito: www.dgshipprng.gov.i:,ffT""t;l';::[j'H:J*"r access probrems,
dgs.support@gov.. -- - r'' -usss' users may contacto tr h te ec h ten cic ha nr icc aha l r re rn rg re .s n e n ,c "o lu rn ''t 1er ,e d
.
7. The support team will assist;lpplicants
with troubleshooting
difficulties at the earliest. and resolving their technical
i;ffIf"?iill:,;,ff::ff::'to ensure strict adherence to the updated guiderines
and
rejection - ,rir,rr,on';;,;: or incomplete submissions ,", ,"*,,
,.u H;:r#iant ,,
9. This issues with the approval of the competent authority.
\-
ovltttoza
(N.R. naut)
To, Asst. Director General of Shipping Mro)
(
1 All Concerned Stakeholders,
2Directorate General
of Shipping,
Mumbai, India.
Multimodal Transport
Operator - MTO
MTO User Manual
Version 3.1
Dated: January 06, 2026Table of Contents
1. INTRODUCTION ....................................................................................................................................................................................... 5
2. OBJECTIVE ............................................................................................................................................................................................... 5
3. SCOPE ..................................................................................................................................................................................................... 5
4. RELEVANT ACT/RULES/REGULATIONS/MS NOTICE/ORDER/CIRCULAR/GUIDELINES ................................................................................. 5
5. ABBREVIATIONS ...................................................................................................................................................................................... 6
6. CORE REQUIREMENTS FOR THE USER ...................................................................................................................................................... 6
6.1 SYSTEM & DOCUMENTS REQUIREMENT ..................................................................................................................................................................... 6
6.2 CHECKLIST ........................................................................................................................................................................................................... 8
7. USER CHARACTERISTICS & ACTIONS....................................................................................................................................................... 15
8. USER JOURNEY ...................................................................................................................................................................................... 15
8.1 MTO REGISTRATION ................................................................................................................................................................................. 15
8.1.1 Login and Registration Process for MTO Applicant on e-Samudra Portal New User Registration:.................................................... 15
8.1.2 User Login and Two-Factor Authentication: ........................................................................................................................................ 16
8.1.3 Proceeding to Application Form ........................................................................................................................................................... 16
8.1.4 Form Structure ...................................................................................................................................................................................... 16
8.1.5 Filling up of the form ............................................................................................................................................................................ 16
8.1.6 Draft Saving Functionality .................................................................................................................................................................... 17
8.1.7 Draft Editing Capability ........................................................................................................................................................................ 17
8.1.8 Declaration and Compliance (as per SOP undertaking) ...................................................................................................................... 17
8.1.9 Preview the filled application ............................................................................................................................................................... 17
8.1.10 Payment Process ................................................................................................................................................................................. 17
8.1.11 Final submission of application and downloading the submitted application ................................................................................. 17
8.1.12 Application Reference Number Generation ....................................................................................................................................... 18
8.1.13 Submission of copy of insurance and a specimen of MTD to Directorate General of Shipping ....................................................... 18
8.1.14 Notification System ............................................................................................................................................................................ 19
8.1.15 Duplicate Application Prevention ...................................................................................................................................................... 19
8.2 MTO RENEWAL ........................................................................................................................................................................................ 19
8.2.1 Login and Renewal Process for MTO Applicant on e-Samudra Portal: ............................................................................................... 19
8.2.2 Proceeding to Application Form ........................................................................................................................................................... 19
8.2.3 Form Structure ...................................................................................................................................................................................... 19
8.2.4 Filling up of the form ............................................................................................................................................................................ 20
8.2.5 Draft Saving Functionality .................................................................................................................................................................... 20
8.2.6 Draft Editing Capability ........................................................................................................................................................................ 20
8.2.7 Declaration and Compliance (as per SOP undertaking) ...................................................................................................................... 20
8.2.8 Preview the filled application ............................................................................................................................................................... 20
8.2.9 Payment Process ................................................................................................................................................................................... 20
8.2.10 Final submission of application and downloading the submitted application ................................................................................. 21
8.2.11 Application Reference Number Generation ....................................................................................................................................... 21
8.2.12 Submission of copy of insurance and a specimen of MTD to Directorate General of Shipping ....................................................... 21
8.2.13 Notification System ............................................................................................................................................................................ 22
8.2.14 Duplicate Application Prevention ...................................................................................................................................................... 22
8.3 MTO NAME OR ADDRESS CHANGE ........................................................................................................................................................... 22
8.3.1 Login and Renewal Process for MTO Applicant on e-Samudra Portal: ............................................................................................... 22
8.3.2 Proceeding to Application Form ........................................................................................................................................................... 23
8.3.3 Form Structure ...................................................................................................................................................................................... 23
1
MTO - User Manual8.3.4 Filling up of the form ............................................................................................................................................................................ 23
8.3.5 Draft Saving Functionality .................................................................................................................................................................... 23
8.3.6 Dr aft Editing Capability ........................................................................................................................................................................ 23
8.3.7 Declaration and Compliance (as per SOP undertaking) ...................................................................................................................... 23
8.3.8 Preview the filled application ............................................................................................................................................................... 24
8.3.9 Payment Process ................................................................................................................................................................................... 24
8.3.10 Final submission of application and downloading the submitted application ................................................................................. 24
8.2.11 Application Reference Number Generation ....................................................................................................................................... 24
8.2.13 Notification System ............................................................................................................................................................................ 24
8.2.14 Duplicate Application Prevention ...................................................................................................................................................... 25
9. USER STORIES ....................................................................................................................................................................................... 25
9.1 MTO REGISTRATION .................................................................................................................................................................................. 25
9.2 MTO RENEWAL......................................................................................................................................................................................... 27
9.3 MTO NAME OR ADDRESS CHANGE ............................................................................................................................................................... 28
10 MTO REGISTRATION – INDIAN .............................................................................................................................................................. 30
10.1 MTO HOMEPAGE ............................................................................................................................................................................................ 30
10.2 USER REGISTRATION ......................................................................................................................................................................................... 30
10.3 MTO REGISTRATION STEPS ............................................................................................................................................................................... 34
10.4 APPLICANT DETAILS PAGE .................................................................................................................................................................................. 35
10.4.1 Applicant Details: ................................................................................................................................................................................ 35
10.4.2 GST & TAN Details ............................................................................................................................................................................... 36
10.4.3 Documents Details ............................................................................................................................................................................... 36
10.4.4 Contact Details .................................................................................................................................................................................... 37
10.5 REGISTERED OFFICE DETAILS .............................................................................................................................................................................. 37
10.5.1 Address of the Registered Office ......................................................................................................................................................... 37
10.5.2 Details of authorized signatories ......................................................................................................................................................... 38
10.5.3 Upload Authentication Document ....................................................................................................................................................... 38
10.6 OVERSEAS AGENT’S DETAILS .............................................................................................................................................................................. 39
10.7 FINANCIAL DETAILS .......................................................................................................................................................................................... 40
10.7.1 Certificate from CA .............................................................................................................................................................................. 40
10.7.2 Income Tax Return ............................................................................................................................................................................... 41
10.7.3 Complete Audited Accounts of the Applicant ...................................................................................................................................... 41
10.8 FORM PREVIEW ............................................................................................................................................................................................... 42
10.9 APPLICATION FEES ........................................................................................................................................................................................... 43
10.10 BHARATKOSH PAYMENT PROCESS ..................................................................................................................................................................... 43
10.11. APPLY FOR REGISTRATION .............................................................................................................................................................................. 52
10.12 INSURANCE DETAILS ...................................................................................................................................................................................... 55
10.12.1 Insurance Company Details .............................................................................................................................................................. 55
10.12.2 MTD Document Upload .................................................................................................................................................................... 55
10.12.3 Form Preview .................................................................................................................................................................................... 56
10.12.4 Generate Certificate .......................................................................................................................................................................... 57
11 MTO REGISTRATION – FOREIGN............................................................................................................................................................ 59
11.1 MTO HOMEPAGE ............................................................................................................................................................................................ 59
11.2 USER REGISTRATION ......................................................................................................................................................................................... 59
11.3 MTO REGISTRATION STEPS ............................................................................................................................................................................... 64
11.4 APPLICANT DETAILS PAGE ................................................................................................................................................................................. 65
11.4.1 Applicant Details: ................................................................................................................................................................................ 65
11.5 REGISTERED OFFICE DETAILS .............................................................................................................................................................................. 66
11.5.1 Address of the Registered Office ......................................................................................................................................................... 66
11.5.2 Details of authorized signatories & Upload Authentication Document .............................................................................................. 66
11.6 OVERSEAS AGENT’S DETAILS .............................................................................................................................................................................. 67
11.7 FINANCIAL DETAILS .......................................................................................................................................................................................... 68
2
MTO - User Manual11.8 FORM PREVIEW ............................................................................................................................................................................................... 68
11.9 APPLICATION FEES ........................................................................................................................................................................................... 69
11.10 BHAR ATKOSH PAYMENT PROCESS ..................................................................................................................................................................... 69
11.11. APPLY FOR REGISTRATION .............................................................................................................................................................................. 79
11.12 INSURANCE DETAILS ...................................................................................................................................................................................... 82
11.12.1 Insurance Company Details .............................................................................................................................................................. 82
11.12.2 MTD Document Upload .................................................................................................................................................................... 82
11.12.3 Form Preview .................................................................................................................................................................................... 83
11.12.4 Generate Certificate .......................................................................................................................................................................... 84
12 MTO RENEWAL ..................................................................................................................................................................................... 86
12.1 MTO HOMEPAGE ............................................................................................................................................................................................ 86
12.2 MTO RENEWAL .............................................................................................................................................................................................. 88
12.3 APPLICANT DETAILS PAGE .................................................................................................................................................................................. 88
12.3.1 Applicant Details: ................................................................................................................................................................................ 88
12.3.2 GST & TAN Details ............................................................................................................................................................................... 89
12.3.3 Documents Details ............................................................................................................................................................................... 89
12.3.4 Contact Details .................................................................................................................................................................................... 90
12.4 REGISTERED OFFICE DETAILS .............................................................................................................................................................................. 90
12.4.1 Address of the Registered Office ......................................................................................................................................................... 90
12.4.2 Details of authorized signatories ......................................................................................................................................................... 91
12.4.3 Upload Authentication Document ....................................................................................................................................................... 91
12.5 OVERSEAS AGENT’S DETAILS .............................................................................................................................................................................. 92
12.6 FINANCIAL DETAILS .......................................................................................................................................................................................... 93
12.6.1 CERTIFICATE FROM CA ................................................................................................................................................................................... 93
12.6.2 Income Tax Return ............................................................................................................................................................................... 94
12.6.3 Complete Audited Accounts of the Applicant ...................................................................................................................................... 94
12.7 FORM PREVIEW ............................................................................................................................................................................................... 95
12.8 APPLICATION FEES ........................................................................................................................................................................................... 96
12.9 BHARATKOSH PAYMENT PROCESS ....................................................................................................................................................................... 97
12.10. APPLY FOR FINAL REGISTRATION RENEWAL ......................................................................................................................................................106
12..11 INSURANCE DETAILS ...................................................................................................................................................................................108
12.11.1 Insurance Company Details ............................................................................................................................................................109
12.12 MTD DOCUMENT UPLOAD ...........................................................................................................................................................................109
12.13 FORM PREVIEW ..........................................................................................................................................................................................109
12.14 RENEWAL REGISTRATION CERTIFICATE .............................................................................................................................................................111
13 MTO NAME CHANGE........................................................................................................................................................................... 116
13.1 MTO HOMEPAGE ....................................................................................................................................................................................116
13.3 APPLICANT DETAILS PAGE ...............................................................................................................................................................................119
13.3.1 Applicant Details: ..............................................................................................................................................................................119
13.3.2 GST & TAN Details .............................................................................................................................................................................120
13.3.3 Documents Details .............................................................................................................................................................................121
13.3.4 Contact Details ..................................................................................................................................................................................122
13.3.5 REGISTERED OFFICE DETAILS ........................................................................................................................................................................123
13.3.5.1 Address of the Registered Office ....................................................................................................................................................123
13.3.5.2 Details of authorized signatories ....................................................................................................................................................123
13.3.5.3 Upload Authentication Document ..................................................................................................................................................124
13.4 FORM PREVIEW .......................................................................................................................................................................................124
13.5 APPLICATION FEES....................................................................................................................................................................................125
13.5.1 Bharatkosh Payment Process ............................................................................................................................................................126
13.6 DOWNLOAD APPROVED MTD & CERTIFICATE FOR COMPANY NAME CHANGE ......................................................................................................135
13.6.1 Download approved Name Change MTD ..........................................................................................................................................135
14. CHANGE ADDRESS OF MTO ................................................................................................................................................................... 143
3
MTO - User Manual14.1 MTO HOMEPAGE ....................................................................................................................................................................................143
14.2 APPLICANT DETAILS PAGE ..........................................................................................................................................................................145
14.2.1 A pplicant Details: ..............................................................................................................................................................................145
14.2.2 Documents Details .............................................................................................................................................................................147
14.2.3 Contact Details ..................................................................................................................................................................................147
14.3 REGISTERED OFFICE DETAILS ...........................................................................................................................................................................148
14.3.1 Address of the Registered Office .......................................................................................................................................................148
14.3.2 Details of authorized signatories .......................................................................................................................................................148
14.3.3 Upload Authentication Document .....................................................................................................................................................149
14.4 FORM PREVIEW ............................................................................................................................................................................................149
14.5 APPLICATION FEES....................................................................................................................................................................................150
14.5.1 Bharatkosh Payment Process ............................................................................................................................................................151
14.6 DOWNLOAD APPROVED MTD & APPLY FOR COMPANY ADDRESS CHANGE ..........................................................................................................160
14.6.1 Download approved Change Address for Company Address MTD ....................................................................................................160
14.6.2 Apply for Company Address Change .................................................................................................................................................161
14.6.3 Download Address Change MTO Registration document .................................................................................................................165
4
MTO - User ManualTraining User Manual for Multimodal Transport Operator (MTO)
1. Introduction
The Training User Manual is designed to give the brief idea about the transformation of
old portal to new e-Samudra portal. The training module will help to understand it in
sequential manner to the MTO users.
2. Objective
The purpose of this document is to outline to the MTO (Multi-Modal Transport
Operator) module within the DGS e-Samudra portal. To streamline the issuance,
renewal, and compliance processes for Multimodal Transport Operators (MTOs) while
ensuring regulatory compliance and enhancing user experience by improving
transparency, reducing manual errors, and automating workflows. This module will
facilitate the following sub-modules;
1. MTO Registration and Issuance of MTO Certificate of Registration.
2. Application Process of Renewal of MTO License
3. Change in Name in the profile of MTO,
4. Change in Address in the profile of MTO,
3. Scope
This document covers a detailed overview of all the functionalities and processes
related within the scope of MTO Registration. It outlines the various services and
procedures available to Service Providers in this category. The key areas addressed
include:
MTO Registration and Issuance of MTO Certificate of Registration: This process involves
the registration process and MTO certificate issuance process.
4. Relevant Act/Rules/Regulations/MS Notice/Order/Circular/Guidelines
This section covers the requirements for the MTO Registration and Issuance of MTO Certificate of
Registration process, as mandated in:
i. Section 3 & 4 of Multimodal Transport of Goods Act, 1993 (MMTG Act, 1993) as
amended.
ii. Rule 2, 3, 4 & 5 of Registration of Multim5o dal Transport Operators Rules, 1992.
MTO - User Manual iii. List of Duties / Responsibilities being discharged in MTO Branch at DGS and Check list:
Annexures to Application for Registration as “Multimodal Transport Operator (MTO) as
available on the DGS website under DGS Circular related to MTO dated 18.08.2014.
iv. Standard Operating Procedure (SOP) for registration of Multimodal Transport Operator
as available on the DGS website under DGS Circular related to MTO dated 17.12.2015.
v. Format for printing and issue of Multi-modal Transport Document (MTD) as available
on the DGS website under DGS Circular related to MTO dated 02.05.2013.
vi. Circular No. 01 of 2015 dated 30.11.2015 on revamped online procedure for filing of
application for Registration / Renewal as Multimodal Transport Operator under section 4
of the Multimodal Transportation of Goods (MMTG) Act, 1993 as available on the DGS
website under DGS Circular related to MTO.
vii. Circular No. 01 of 2010 dated 18.10.2010 on Procedure for issuance of Registration /
Renewal as MTO under Section 4 of the Multimodal Transportation of Goods Act,1993 -
on-line application thereof. as available on the DGS website under DGS Circular related to
MTO.
viii. Any other Relevant Act/Rules/Regulations/MS
Notice/Order/Circular/Guidelines which are related to the operation of MTO other than
the above.
ix. Any amendments for the above Act/Rules/Regulations/MS
Notice/Order/Circular/Guidelines will be applicable for time to time.
5. Abbreviations
2FA – Two-Factor Authentication
DGS – Directorate General of Shipping
FAQ – Frequently Asked Questions
MMTG Act, 1993 – Multimodal Transport of Goods Act, 1993
MTD – Multimodal Transport Document
MTO – Multimodal Transport Operator
OTP – One-Time Password
6. Core Requirements for the User
6.1 System & Documents Requirement
6
MTO - User Manual Internet Connection: Your device must be connected to the internet (via Wi-Fi, cellular
data, or Ethernet) for it to communicate with the remote server where the website is
stored.
A Device: You need a device such as a computer, laptop, tablet to view and access the
website.
Web Browser: This is a software application (e.g., Google Chrome, Mozilla Firefox, Safari,
Microsoft Edge) used to interpret and display the website's code (HTML, CSS, JavaScript)
on your screen.
Document should be uploaded in PDF format with not exceeding the limit i.e 5MB.
7
MTO - User Manual6.2 Checklist
Documents to be uploaded along with online application for fresh Certificate of Registration as
“Multimodal transport Operators (MTO)”
Main Applicant Sub Sub- Certificate/Submission
Sr. Sr. Sub
No. No. Sr.
No.
A For the 1 a Copy of Certificate from C.A. showing minimum annual
Applicant turnover of fifty lakh rupees during the immediately
engaged either preceding financial year. (Note: If the applicant is not
in the business resident of India the Turnover may be certified by authority
of shipping, or competent to certify the accounts of the company in that
freight country.)
forwarding in b Income Tax Returns (front page) for the preceding financial
India or abroad year.
c Complete audited accounts of the applicant, including
auditors report, all schedules and notes to the accounts for
the preceding financial Year.
OR
2 a Certificate from C.A. showing average annual turnover of
fifty lakh rupees during the preceding three financial years.
(Note: If the applicant is not resident of India the Turnover
may be certified by authority competent to certify the
accounts of the company in that country.)
b Income Tax Returns (front page) for the preceding three
financial year.
c Complete audited accounts of the applicant, including
auditors report, all schedules and notes to the accounts for
the preceding three financial Year.
OR
B For the 1 a Certificate from C.A./Company Secretary showing
Applicant other Subscribed share capital of such company not less than
than the one fifty lakh rupees
who is not OR
engaged either
a Certificate from C.A. the aggregate balance in the capital
in the
account of the partners of the firm not less than fifty lakh
business of
rupees
shipping, or freight
OR
forwarding in India
or abroad a Certificate from C.A. the capital of the proprietor is not less
than fifty lakh rupees:
8
MTO - User ManualC For All the 1 a Copies of agency agreements, reflecting multimodal
applicant operations of the applicant with two agents (from two
different foreign countries), reflecting the date of such
agreement with (visible) signature and stamp.
Note: The Agreements must cover the following: “Applicant
should act as a “Principal” for taking charge of goods for
exports from India and the foreign counterpart will act as
“agent” for multimodal transportation when a MTD is
issued for exports from India.”
b Confirmation of the validity of these agreements from the
same foreign agents. The confirmation should be dated on
the letterhead (preferably) of the same agent and should
be
communicated from his official email/fax.
D 1 a Details of infrastructure facilities available such as
buildings, telecommunications facilities, etc. (List of offices,
with key staff who will be authorized signatories to sign the
Multimodal Transport Documents (MTDs) with their names,
designation and specimen signature, in original duly
authenticated by CEO on the letterhead of applicant AND
proof of their employment, viz. PF returns
OR the Tax Deducted at source on salaries.)
E A Certificate of Incorporation with a copy of the
Memorandum and Articles of Association, if the applicant is
a company OR registration under Partnership Act OR
registered deed of proprietorship AND documentary proof
reflecting the registered office address of the applicant /
presence in India.
In case of applicant who is not a resident in India and
engaging business in shipping, they address of the local
office or agent, or representative may be provided in view
of proof of registered office in India.
Name/s of all the Directors / Partners / Proprietor of the
applicant with their contact details in India.
The non-resident may provide the contact details of local
office, agents or representative in India.
Undertaking: An undertaking on the applicant's letter head
with signature of responsible person, to issue MTD for taking
charge of goods for exports from India as follows: "This is to
certify that our company, firm or proprietary
concern (Na9m e of the company, firm or Proprietary
MTO - User Manualconcern) having registered office at OR other
establishments allowed for non-residents shipping
companies at --------------------- has applied for registration as
MTO under section 4 of MMTG Act,1663.
In the event of being granted the Registration as a Multi-
Modal Transport Operator, we hereby undertake to issue
Multi-modal Transport document (MTD) only as prescribed
by the Directorate General of Shipping under the provision
of Section 7 of the MMTG Act, 1663 and Rules their under
and not any other document for all multi-modal
transportations. The MTD so issued will be under a valid
liability insurance cover as required”.
Documents to be uploaded within 30 days, by applicant
after receipt of approval with Certificate of Registration
[failing which, registration will be deemed as invalid]:
1. Specimen of MTD (in the format available on the e
Samudra Portal of DG Shipping.)
2. Original Insurance cover for all liabilities as per MMTG
Act, 1663.
1
MTO - User Manual 0Documents to be uploaded along with online application for Renewal of Certificate of
Registration as “Multimodal transport Operators (MTO)”
Main Applicant Sub Sub- Certificate/Submission
Sr. Sr. Sub
No. No. Sr.
No.
A For the 1 a Certificate from C.A. showing average annual turnover of
Applicant fifty lakh rupees during the preceding three financial years.
engaged either (Note: If the applicant is not resident of India the Turnover
in the business may be certified by authority competent to certify the
of shipping, or accounts of the company in that country.)
freight b Income Tax Returns (front page) for the preceding three
forwarding in financial year.
India or abroad c Complete audited accounts of the applicant, including
auditors report, all schedules and notes to the accounts for
the preceding three financial Year.
B For All the 1 a Copies of agency agreements, reflecting multimodal
applicant operations of the applicant with two agents (from two
different foreign countries), reflecting the date of such
agreement with (visible) signature and stamp.
Note: The Agreements must cover the following:
“Applicant should act as a “Principal” for taking charge of
goods for exports from India and the foreign counterpart
will act as “agent” for multimodal transportation when a
MTD is issued
for exports from India.”
b Confirmation of the validity of these agreements from the
same foreign agents. The confirmation should be dated on
the letterhead (preferably) of the same agent and should
be
communicated from his official email/fax.
C 1 a Details of infrastructural facilities available, such as
buildings, telecommunication facilities etc. (List of offices,
with key staff who will be authorized signatories to sign the
Multimodal Transport Documents (MTDs) with their
names, designation and specimen signature, in original
duly authenticated by CEO on the letterhead of applicant
AND proof of their employment, viz. PF returns OR the Tax
Deducted at source on salaries.)
D 1 a Few copies of MTD issued during the preceding 2 years after
registration of MTO.
1
MTO - User Manual 1E 1 a Undertaking: An undertaking on the applicant's letter head
with signature of responsible person, to issue MTD for
taking charge of goods for exports from India as follows:
"This is to certify that our company, firm or proprietary
concern (Name of the company, firm or Proprietary
concern) having registered office at OR
other establishments allowed for non-
residents shipping companies at has applied for
registration as
MTO under section 4 of MMTG Act,1663.
In the event of being granted the Registration as a Multi-
Modal Transport Operator, we hereby undertake to issue
Multi-modal Transport document (MTD) only as prescribed
by the Directorate General of Shipping under the provision
of Section 7 of the MMTG Act, 1663 and Rules their under
and not any other document for all multi-modal
transportations. The MTD so issued will be under a valid
liability insurance cover as required”.
Documents to be uploaded in the module within 30 days,
by applicant after receipt of renewal of MTO Certificate of
Registration [failing which, registration will be deemed as
invalid]:
1. Specimen of MTD (in the format available on the e
Samudra Portal of DG Shipping.)
2. Original Insurance cover for all liabilities as per MMTG
Act, 1663.
1
MTO - User Manual 2Documents to be uploaded along with online application for Change of Name/Address on the
Certificate of Registration as “Multimodal transport Operators (MTO)”
Main Applicant Sub Sub- Certificate/Submission
Sr. Sr. Sub
No. No. Sr.
No.
A For All the 1 a A copy of the Form 22 filed with ROC for effecting change
applicant for in address, if the applicant is a company, with Certificate of
change of address Incorporation and Company Master data sheet with
of the MTO updated address self- attested by authorized signatory of
the applicant.
OR
a Registration under Partnership Act amended partnership
deed, if the applicant is the Partnership firm registered with
registrar of firms and New PAN allocated by IT department.
OR
a Amended proprietorship deed if the applicant is the
proprietary concern.
2 a An affidavit on Rs. 100 stamp paper mentioning the old and
new name with address along with date of change of name
3 a GST Certificate with change of name for company/
Partnership firm/ proprietary concern
B For All the 1 a A copy of the Form 24 filed with ROC for effecting change
applicant for in name, if the applicant is a company, with Certificate of
change of name of Incorporation and Company Master data sheet with
the MTO updated address self- attested by authorized signatory of
the applicant.
OR
a Registration under Partnership Act amended partnership
deed, if the applicant is the Partnership firm registered with
registrar of firms and New PAN allocated by IT department.
OR
a Amended proprietorship deed if the applicant is the
proprietary concern.
2 a An affidavit on Rs. 100 stamp paper mentioning the old and
new name with address along with date of change of name
3 a GST Certificate with change of name for company/
Partnership firm/ proprietary concern
1
MTO - User Manual 3C 1 a Undertaking: An undertaking on the applicant's letter head
with signature of responsible person, to issue MTD for
taking charge of goods for exports from India as follows:
"This is to certify that our company, firm or proprietary
concern (Name of the company, firm or Proprietary
concern) having registered office at OR
other establishments allowed for non-
residents shipping companies at has applied for
registration as
MTO under section 4 of MMTG Act,1663.
In the event of being granted the Registration as a Multi-
Modal Transport Operator, we hereby undertake to issue
Multi-modal Transport document (MTD) only as prescribed
by the Directorate General of Shipping under the provision
of Section 7 of the MMTG Act, 1663 and Rules their under
and not any other document for all multi-modal
transportations. The MTD so issued will be under a valid
liability insurance cover as required”.
D Documents to be uploaded in the module within 30 days,
by applicant after receipt of renewal of MTO Certificate of
Registration [failing which, registration will be deemed as
invalid]:
1. Specimen of MTD (in the format available on the e
Samudra Portal of DG Shipping.)
2. Original Insurance cover for all liabilities as per MMTG
Act, 1663.
---------------------
14
MTO - User Manual7. User Characteristics & Actions
MTO applicant – As MTO applicant, User wants to register, login and apply for the MTO
Certificate of Registration by following the MTO guidelines.
MTO admin – As MTO admin, User wants to receive the MTO application for the review and
take necessary actions.
DA (Dealing Assistant) - First-level scrutiny, adding observations, and forwarding the
application to ADG.
ADG (Assistant Director General) - Second-level scrutiny, adding notes, and forwarding to DDG
or querying back to DA.
DDG (Deputy Director General) - Final approval or rejection, ability to send a query back to
ADG for clarification.
Secretory – The officer who will receive the Appeal made by the MTO
8. User Journey
8.1 MTO Registration
8.1.1 Login and Registration Process for MTO Applicant on e-Samudra Portal
New User Registration:
When the prospective MTO applicant visits the DGS website's e-Samudra section, he or she is
given the option to Register as New User on the e-Samudra portal.
Upon selecting the Register option, the system will prompt the applicant to choose their role
from multiple options. The applicant will select MTO and proceed.
The system will request the following details from the applicant: (* Mandatory fields)
First Name of the applicant*
Middle Name of the applicant
Last Name of the applicant*
Name of the Company* (During Form filling)
Primary Mobile Number*
Primary Email ID*
Alternate Mobile Number (for communication purpose/ During Form filling)
15
MTO - User Manual Alternate Email ID (for communication purpose/ During Form filling)
Password Creation: The applicant will create a password and confirm it.
Once the applicant enters these details, the system will process the registration with One-
Time Password (OTP) authentication sent over given Mobile number and email id.
Once applicant will enter the correct OTP, system will confirm that the registration is
successful.
A confirmation notification will be sent to the applicant via Email and SMS.
The applicant's data will be stored in the centralized e-Samudra database..
8.1.2 User Login and Two-Factor Authentication:
After successful registration, the applicant will be prompted to Login using the User ID and
Password.
The applicant will receive a One-Time Password (OTP) on the registered primary mobile
number and email id for Two-Factor Authentication.
After successfully entering the OTPs, the MTO applicant will be logged in and redirected to the
Welcome Page of DGS website's e-Samudra section.
8.1.3 Proceeding to Application Form
Once logged in, the MTO applicant can proceed to fill out the Application Form for the MTO
registration process.
8.1.4 Form Structure
Description: The Welcome page will contain the thorough instructions (running notes) with
guidelines and support application process based on Acts and Regulations on how to apply for
the MTO Certificate of Registration, hyperlinks to MTO rules and regulations wherever
required, FAQs, SOPs, declarations, different tabs, each representing a form for entering
required details and documents to be uploaded.
Expected Outcome: The applicant can navigate through various tabs to complete the
Certificate of Registration application by following the guidelines and complete the
registration process as per the requirement and avoid any mistakes.
8.1.5 Filling up of the form
Description: The applicant will submit the details as required in the application form. The
applicant will attach the necessary documents at every step wherever required.
Expected Outcome: Applicants can complete the filling up of the form and attaching the
16
MTO - User Manualnecessary documents.
8.1.6 Draft Saving Functionality
Description: The system will allow the applicant to save the details entered in each form as a
draft.
Expected Outcome: Applicant can save their progress and return to complete their
registration later.
8.1.7 Draft Editing Capability
Description: The system will allow applicant to edit their saved draft within 30 days.
Expected Outcome: Applicant can make changes to their application details before final
submission and payment. If application is not submitted within 30 days, the system will auto
discard the saved draft.
8.1.8 Declaration and Compliance (as per SOP undertaking)
Description: Before submission, applicant must accept a declaration confirming that all
entered details are correct. The declaration will include references to relevant acts and rules
under the MTO Act.
Expected Outcome: Applicant acknowledges the compliance before proceeding with
payment.
8.1.9 Preview the filled application
Description: After filling up of the form, the system will generate the preview of the filled
application. The applicant can download/print the draft and check for any
updates/corrections.
Expected Outcome: The application can be corrected at this stage.
8.1.10 Payment Process
Description: After accepting the declaration, the applicant will be directed to the payment
page to pay the registration fee of Rs. 10,000/- (Rupees Ten Thousand only) which is non-
refundable. After successful payment, the receipt will be available to download/print to the
applicant.
Expected Outcome: The applicant can proceed to make the payment, which should be
completed immediately. The receipt will be available for download/print.
8.1.11 Final submission of application and downloading the submitted
application
17
MTO - User Manual Description: After making the payment, the applicant will be directed to submit the
application with digital signature. After uploading the digital signature and submission of the
application, the filled and signed application will be available along with list of attachments for
downloading/printing.
Expected Outcome: The applicant can digitally sign and submit the filled application and
download/print the filled application.
8.1.12 Application Reference Number Generation
Description: After successful final submission of the application, the system generates an
application reference number.
Expected Outcome: The application reference number is generated for further reference.
8.1.13 Submission of copy of insurance and a specimen of MTD to Directorate
General of Shipping
Description: After receipt of the certificate of registration, the applicant, within 30 days, shall
submit The specimen of MTD with the registration number, name of the applicant with full
address and the contact details in India, (telephone, website, email).
The copy of original insurance cover for all liabilities as per MMTG Act, 1993.
Acceptance of the terms of approval of registration on the letter head.
The name of the applicant as MTO will be updated on the website www.dgshipping.gov.in
only after successful submission of the above details.
Upon logging into the e-Samudra portal, the applicant can download the MTD form along with
the Provisional Certificate of Registration.
The applicant’s details will be auto-populated in the MTD form. The applicant will be able to
digitally sign the MTD form
The applicant will upload the copy of the valid Insurance documents required for verification.
The applicant must also accept a declaration as per the MTD document before uploading the
documents.
It is to be noted that failing to submission of the above details within 30 days of receipt of
provisional certificate of registration, the registration will be deemed as invalid and further
necessary action for cancellation of issued registration will be taken.
Expected Outcome: The applicant and the administration are informed about the application
status which they can check with the help of application reference number and track the
status accordingly.
18
MTO - User Manual8.1.14 Notification System
Description: The system will send notifications (SMS/WhatsApp and email) to both the
applicant and admin regarding the application reference number upon final submission of
application.
Expected Outcome: The applicant and the administration are informed about the application
status which they can check with the help of application reference number and track the
status accordingly.
8.1.15 Duplicate Application Prevention
Description: During the MTO Registration process, the system will capture key details including PAN
No., and GST details. These details will be cross-checked with the database to ensure that no
duplicate applications are submitted with the same credentials. When the system detects a
duplicate application, it will prompt the user with an error message explaining that they already
have an application in progress or approved. The error message will provide an option to view the
existing application or contact support for further assistance.
Expected Outcome: If an applicant tries to submit another application with the same PAN, and GST
number, the system will display an error message, preventing the submission of a duplicate
application. The system prevents the submission of duplicate applications and provides clear
communication to the applicant.
8.2 MTO Renewal
8.2.1 Login and Renewal Process for MTO Applicant on e-Samudra Portal:
Applicant needs to visit the e-Samudra website.
Applicant needs to log-in with credentials.
After successful logged-in, applicant will be able to apply for renewal.
LHS there will be list of services available on the page.
Applicant needs to click on “Renewal Registration”.
8.2.2 Proceeding to Application Form
Once logged in, the MTO applicant can proceed to fill out the Application Form for the MTO
registration process.
8.2.3 Form Structure
Description: The Welcome page will contain the thorough instructions (running notes) with
guidelines and support application process based on Acts and Regulations on how to apply for
the MTO Certificate of Registration, hyperlinks to MTO rules and regulations wherever
required, FAQs, SOPs, declarations, different tabs, each representing a form for entering
19
MTO - User Manualrequired details and documents to be uploaded.
Expected Outcome: The applicant can navigate through various tabs to complete the
Certificate of Registration application by following the guidelines and complete the
registration process as per the requirement and avoid any mistakes.
8.2.4 Filling up of the form
Description: The applicant will submit the details as required in the application form. The
applicant will attach the necessary documents at every step wherever required.
Expected Outcome: Applicants can complete the filling up of the form and attaching the
necessary documents.
8.2.5 Draft Saving Functionality
Description: The system will allow the applicant to save the details entered in each form as a
draft.
Expected Outcome: Applicant can save their progress and return to complete their
registration later.
8.2.6 Draft Editing Capability
Description: The system will allow applicant to edit their saved draft within 30 days.
Expected Outcome: Applicant can make changes to their application details before final
submission and payment. If application is not submitted within 30 days, the system will auto
discard the saved draft.
8.2.7 Declaration and Compliance (as per SOP undertaking)
Description: Before submission, applicant must accept a declaration confirming that all
entered details are correct. The declaration will include references to relevant acts and rules
under the MTO Act.
Expected Outcome: Applicant acknowledges the compliance before proceeding with
payment.
8.2.8 Preview the filled application
Description: After filling up of the form, the system will generate the preview of the filled
application. The applicant can download/print the draft and check for any
updates/corrections.
Expected Outcome: The application can be corrected at this stage.
8.2.9 Payment Process
20
MTO - User Manual Description: After accepting the declaration, the applicant will be directed to the payment
page to pay the renewal fee of Rs. 10,000/- (Rupees Ten Thousand only) which is non-
refundable. After successful payment, the receipt will be available to download/print to the
applicant.
Expected Outcome: The applicant can proceed to make the payment, which should be
completed immediately. The receipt will be available for download/print.
8.2.10 Final submission of application and downloading the submitted
application
Description: After making the payment, the applicant will be directed to submit the
application with digital signature. After uploading the digital signature and submission of the
application, the filled and signed application will be available along with list of attachments for
downloading/printing.
Expected Outcome: The applicant can digitally sign and submit the filled application and
download/print the filled application.
8.2.11 Application Reference Number Generation
Description: After successful final submission of the application, the system generates an
application reference number.
Expected Outcome: The application reference number is generated for further reference.
8.2.12 Submission of copy of insurance and a specimen of MTD to Directorate
General of Shipping
Description: After receipt of the certificate of registration, the applicant, within 30 days, shall
submit The specimen of MTD with the registration number, name of the applicant with full
address and the contact details in India, (telephone, website, email).
The copy of original insurance cover for all liabilities as per MMTG Act, 1993.
Acceptance of the terms of approval of registration on the letter head.
The name of the applicant as MTO will be updated on the website www.dgshipping.gov.in
only after successful submission of the above details.
Upon logging into the e-Samudra portal, the applicant can download the MTD form along with
the Provisional Certificate of Registration.
The applicant’s details will be auto-populated in the MTD form. The applicant will be able to
digitally sign the MTD form
21
MTO - User Manual The applicant will upload the copy of the valid Insurance documents required for verification.
The applicant must also accept a declaration as per the MTD document before uploading the
documents.
It is to be noted that failing to submission of the above details within 30 days of receipt of
provisional certificate of registration, the registration will be deemed as invalid and further
necessary action for cancellation of issued registration will be taken.
Expected Outcome: The applicant and the administration are informed about the application
status which they can check with the help of application reference number and track the
status accordingly.
8.2.13 Notification System
Description: The system will send notifications (SMS/WhatsApp and email) to both the
applicant and admin regarding the application reference number upon final submission of
application.
Expected Outcome: The applicant and the administration are informed about the application
status which they can check with the help of application reference number and track the
status accordingly.
8.2.14 Duplicate Application Prevention
Description: During the MTO Renewal process, the system will capture key details including PAN
No., and GST details. These details will be cross-checked with the database to ensure that no
duplicate applications are submitted with the same credentials. When the system detects a
duplicate application, it will prompt the user with an error message explaining that they already
have an application in progress or approved. The error message will provide an option to view the
existing application or contact support for further assistance.
Expected Outcome: If an applicant tries to submit another application with the same PAN, and GST number, the
system will display an error message, preventing the submission of a duplicate application. The system prevents
the submission of duplicate applications and provides clear communication to the applicant.
8.3 MTO Name or Address Change
8.3.1 Login and Renewal Process for MTO Applicant on e-Samudra Portal:
Applicant needs to visit the e-Samudra website.
Applicant needs to log-in with credentials.
After successful logged-in, applicant will be able to apply for renewal.
LHS there will be list of services available on the page.
22
MTO - User Manual Applicant needs to click on “Renewal Registration”.
8.3.2 Proceeding to Application Form
Once logged in, the MTO applicant can proceed to fill out the Application Form for the MTO
registration process.
8.3.3 Form Structure
Description: The Welcome page will contain the thorough instructions (running notes) with
guidelines and support application process based on Acts and Regulations on how to apply for
the MTO Certificate of Registration, hyperlinks to MTO rules and regulations wherever
required, FAQs, SOPs, declarations, different tabs, each representing a form for entering
required details and documents to be uploaded.
Expected Outcome: The applicant can navigate through various tabs to complete the
Certificate of Registration application by following the guidelines and complete the
registration process as per the requirement and avoid any mistakes.
8.3.4 Filling up of the form
Description: The applicant will submit the details as required in the application form. The
applicant will attach the necessary documents at every step wherever required.
Expected Outcome: Applicants can complete the filling up of the form and attaching the
necessary documents.
8.3.5 Draft Saving Functionality
Description: The system will allow the applicant to save the details entered in each form as a
draft.
Expected Outcome: Applicant can save their progress and return to complete their
registration later.
8.3.6 Draft Editing Capability
Description: The system will allow applicant to edit their saved draft within 30 days.
Expected Outcome: Applicant can make changes to their application details before final
submission and payment. If application is not submitted within 30 days, the system will auto
discard the saved draft.
8.3.7 Declaration and Compliance (as per SOP undertaking)
Description: Before submission, applicant must accept a declaration confirming that all
entered details are correct. The declaration will include references to relevant acts and rules
23
MTO - User Manualunder the MTO Act.
Expected Outcome: Applicant acknowledges the compliance before proceeding with
payment.
8.3.8 Preview the filled application
Description: After filling up of the form, the system will generate the preview of the filled
application. The applicant can download/print the draft and check for any
updates/corrections.
Expected Outcome: The application can be corrected at this stage.
8.3.9 Payment Process
Description: After accepting the declaration, the applicant will be directed to the payment
page to pay the renewal fee of Rs. 5,000/- (Rupees Five Thousand only) which is non-
refundable. After successful payment, the receipt will be available to download/print to the
applicant.
Expected Outcome: The applicant can proceed to make the payment, which should be
completed immediately. The receipt will be available for download/print.
8.3.10 Final submission of application and downloading the submitted
application
Description: After making the payment, the applicant will be directed to submit the
application with digital signature. After uploading the digital signature and submission of the
application, the filled and signed application will be available along with list of attachments for
downloading/printing.
Expected Outcome: The applicant can digitally sign and submit the filled application and
download/print the filled application.
8.2.11 Application Reference Number Generation
Description: After successful final submission of the application, the system generates an
application reference number.
Expected Outcome: The application reference number is generated for further reference.
8.2.13 Notification System
Description: The system will send notifications (SMS/WhatsApp and email) to both the
applicant and admin regarding the application reference number upon final submission of
application.
24
MTO - User Manual Expected Outcome: The applicant and the administration are informed about the application
status which they can check with the help of application reference number and track the
status accordingly.
8.2.14 Duplicate Application Prevention
Description: During the MTO Renewal process, the system will capture key details including PAN
No., and GST details. These details will be cross-checked with the database to ensure that no
duplicate applications are submitted with the same credentials. When the system detects a
duplicate application, it will prompt the user with an error message explaining that they already
have an application in progress or approved. The error message will provide an option to view the
existing application or contact support for further assistance.
9. User Stories
9.1 MTO Registration
User Story 1: As an MTO Applicant
Title: Registration Process
As a MTO applicant, user be able to register on the e-Samudra portal, so that user can access the
system to apply for an MTO Certificate of Registration.
As an MTO applicant, user choose my role during the registration process, so that user can proceed
with the correct application process for MTO.
As an MTO applicant, user receive email and SMS notifications after successful registration, so that
user know that registration has been confirmed.
As an MTO applicant, user log in using my User ID and Password, so that user can securely access
the portal.
As an MTO applicant, user complete a Two-Factor Authentication process using OTP, so that user
can verify the identity before accessing the system.
As an MTO applicant, user access the Welcome Page after login, so that user can proceed to fill out
my MTO application form.
As an MTO applicant, user fill the details required for MTO application form.
User Story 2: As an MTO Applicant
Title: Entry of the details in the application form
As a MTO applicant, user enter the detailed information in the required fields of the application and
upload the documents wherever necessary, so that user can fill the details and attach the
documents.
User Story 3: As an MTO Applicant
Title: Save Draft
As a MTO applicant, user save my registration information as a draft, so that user can complete it
later without losing the progress.
User Story 3: As an MTO Applicant
Title: Accept Declaration
As a MTO applicant, user accept the declaration during submission, so that user confirm that all the
details are correct and compliant with the MTO Acts and Rules/Regulations.
25
MTO - User ManualUser Story 4: As an MTO Applicant
Title: Preview of the filled application
As a MTO applicant, user see the preview of the filled application, so that user can correct by
updating/amending any information or uploading any document.
User Story 5: As an MTO Applicant
Title: Make Payment
As a MTO applicant, user pay the registration fee online, so that user can complete my registration
application.
User Story 5: As an MTO Applicant
Title: Download/Print the payment details
As a MTO applicant, user be able to Download/Print the payment details of registration application.
User Story 6: As an MTO Applicant
Title: Digital signing and submission of application form
As a MTO applicant, user be able to submit the application form after digitally signed the
application so that user can download/print of the signed application form having the list of
uploaded documents.
User Story 7: As an MTO Applicant
Title: Prevent Duplicate Applications
As a MTO applicant, user be prevented from submitting duplicate applications based on my PAN
No. and GST details, so that user doesn’t accidentally submit the same application multiple times.
User Story 8: As an MTO Applicant
Title: Applicant Edit/Upload Permission Control
As an MTO applicant, user be able to edit or upload my registration details only when user receive
any query from the DA/ADG/DDG so that user can provide the required information, and changes
are only allowed at the appropriate stage.
User Story 9: As an MTO Applicant
Title: SMS/Email/WhatsApp Alerts for Applicant Updates
As an MTO applicant, User receive SMS/Email/WhatsApp alerts whenever an admin takes an action
on my application so that user can stay informed of the progress and any requirements from user’s
side.
User Story 10: As an MTO Applicant
Title: Submission of copy of insurance and a specimen of Multimodal Transport Document (MTD)
to Directorate General of Shipping
As a MTO applicant, after receipt of the certificate of registration, within 30 days, User submit the
copies of the following details;
The specimen of MTD with the registration number, name of the applicant with full address and the
contact details in India, (telephone, website, email).
Upon logging into the e-Samudra portal, user can download the MTD form along with the
Certificate of Registration.
As a MTO applicant, user download the MTD form and Certificate of Registration upon approval, so
that user can proceed with the submission of required documents.(Insurance and MTD).
As a MTO applicant, details to be auto-populated in the MTD form, so that user don’t need to re-
enter the same information.
As a MTO applicant, user digitally sign the MTD form and upload the same so that application can
be verified by the Admin.
26
MTO - User Manual As a MTO applicant, user upload the copy of original insurance cover for all liabilities as per MMTG
Act, 1993.
As a MTO applicant, user accept the declaration mentioning the terms of approval of registration.
User knows that the name of the applicant as MTO will be updated on the website
www.dgshipping.gov.in only after successful submission from their side and acceptance from admin
side of the above details.
User also knows that, failing of submission of the above details within 30 days of receipt of
certificate of registration, the issued registration will be deemed as invalid and further necessary
action for cancellation of issued registration will be taken.
9.2 MTO Renewal
User Story 1: As an MTO Applicant Renewal of Registration
Title: Renewal
Process
As a MTO applicant, user be able to log-in on the e-Samudra portal, so that user can access the
system to apply for an MTO Renewal of Registration.
User Story 2: As an MTO Applicant
Title: Entry of the details in the application form
As a MTO applicant, user enter the detailed information in the required fields of the application and
upload the documents wherever necessary, so that user can fill the details and attach the
documents.
User Story 3: As an MTO Applicant
Title: Save Draft
As a MTO applicant, user save my registration information as a draft, so that user can complete it
later without losing the progress.
User Story 3: As an MTO Applicant
Title: Accept Declaration
As a MTO applicant, user accept the declaration during submission, so that user confirm that all the
details are correct and compliant with the MTO Acts and Rules/Regulations.
User Story 4: As an MTO Applicant
Title: Preview of the filled application
As a MTO applicant, user see the preview of the filled application, so that user can correct by
updating/amending any information or uploading any document.
User Story 5: As an MTO Applicant
Title: Make Payment
As a MTO applicant, user pay the registration renewal fee online, so that user can complete my
registration application.
User Story 5: As an MTO Applicant
Title: Download/Print the payment details
As a MTO applicant, user be able to Download/Print the payment details of registration renewal
application.
User Story 6: As an MTO Applicant
Title: Digital signing and submission of application form
As a MTO applicant, user be able to submit the application form after digitally signed the
application so that user can download/print of the signed application form having the list of
uploaded documents.
27
MTO - User ManualUser Story 7: As an MTO Applicant
Title: Prevent Duplicate Applications
As a MTO applicant, user be prevented from submitting duplicate applications based on my PAN
No. and GST details, so that user doesn’t accidentally submit the same application multiple times.
User Story 8: As an MTO Applicant
Title: Applicant Edit/Upload Permission Control
As an MTO applicant, user be able to edit or upload my registration details only when user receive
any query from the DA/ADG/DDG so that user can provide the required information, and changes
are only allowed at the appropriate stage.
User Story 9: As an MTO Applicant
Title: SMS/Email/WhatsApp Alerts for Applicant Updates
As an MTO applicant, User receive SMS/Email/WhatsApp alerts whenever an admin takes an action
on my application so that user can stay informed of the progress and any requirements from user’s
side.
User Story 10: As an MTO Applicant
Title: Submission of copy of insurance and a specimen of Multimodal Transport Document (MTD)
to Directorate General of Shipping
As a MTO applicant, after receipt of the certificate of registration, within 30 days, User submit the
copies of the following details;
The specimen of MTD with the registration number, name of the applicant with full address and the
contact details in India, (telephone, website, email).
Upon logging into the e-Samudra portal, user can download the MTD form along with the
Certificate of Registration.
As a MTO applicant, user download the MTD form and Certificate of Registration upon approval, so
that user can proceed with the submission of required documents.(Insurance and MTD).
As a MTO applicant, details to be auto-populated in the MTD form, so that user don’t need to re-
enter the same information.
As a MTO applicant, user digitally sign the MTD form and upload the same so that application can
be verified by the Admin.
As a MTO applicant, user upload the copy of original insurance cover for all liabilities as per MMTG
Act, 1993.
As a MTO applicant, user accept the declaration mentioning the terms of approval of registration.
User knows that the name of the applicant as MTO will be updated on the website
www.dgshipping.gov.in only after successful submission from their side and acceptance from admin
side of the above details.
User also knows that, failing of submission of the above details within 30 days of receipt of
certificate of registration, the issued registration will be deemed as invalid and further necessary
action for cancellation of issued registration will be taken.
9.3 MTO Name or Address Change
User Story 1: As an MTO Applicant for Name or Address Change
Title: Name or Address Change
Process
As a MTO applicant, user be able to log-in on the e-Samudra portal, so that user can access the
system to apply for an MTO Name or Address Change.
28
MTO - User ManualUser Story 2: As an MTO Applicant
Title: Entry of the details in the application form
As a MTO applicant, user enter the detailed information in the required fields of the application and
upload the documents wherever necessary, so that user can fill the details and attach the
documents.
User Story 3: As an MTO Applicant
Title: Save Draft
As a MTO applicant, user save my registration information as a draft, so that user can complete it
later without losing the progress.
User Story 3: As an MTO Applicant
Title: Accept Declaration
As a MTO applicant, user accept the declaration during submission, so that user confirm that all the
details are correct and compliant with the MTO Acts and Rules/Regulations.
User Story 4: As an MTO Applicant
Title: Preview of the filled application
As a MTO applicant, user see the preview of the filled application, so that user can correct by
updating/amending any information or uploading any document.
User Story 5: As an MTO Applicant
Title: Make Payment
As a MTO applicant, user pay the name or address change fee online, so that user can complete my
registration application.
User Story 5: As an MTO Applicant
Title: Download/Print the payment details
As a MTO applicant, user be able to Download/Print the payment details of registration renewal
application.
User Story 6: As an MTO Applicant
Title: Digital signing and submission of application form
As a MTO applicant, user be able to submit the application form after digitally signed the
application so that user can download/print of the signed application form having the list of
uploaded documents.
User Story 7: As an MTO Applicant
Title: Prevent Duplicate Applications
As a MTO applicant, user be prevented from submitting duplicate applications based on my PAN
No. and GST details (if applicable), so that user doesn’t accidentally submit the same application
multiple times.
User Story 8: As an MTO Applicant
Title: Applicant Edit/Upload Permission Control
As an MTO applicant, user be able to edit or upload my registration details only when user receive
any query from the DA/ADG/DDG so that user can provide the required information, and changes
are only allowed at the appropriate stage.
User Story 9: As an MTO Applicant
Title: SMS/Email/WhatsApp Alerts for Applicant Updates
As an MTO applicant, User receive SMS/Email/WhatsApp alerts whenever an admin takes an action
on my application so that user can stay informed of the progress and any requirements from user’s
side.
As an ADG/DDG, user review the documents forwarded by the DA, so that user can make the final decision to
29
MTO - User Manualapprove or reject the application.
10 MTO Registration – Indian
10.1 MTO Homepage
1. User needs to visit the website www.esamudra.dgshipping.gov.in/login
10.2 User Registration
1. User needs to click on “REGISTER” for registration.
30
MTO - User Manual2. Select the Register As “MTO Applicant”.
3. User needs to fill-in the details and get verified the mobile number and email with OTP for registration.
4. After successful registration, it will show the confirmation, then User needs to click on “LOGIN”.
5. Enter the login credential
a. User ID displayed on the confirmation screen.
b. User will get a password on the registered email id.
31
MTO - User Manualc. Also verify the “CAPTCHA” and click on “LOGIN”.
6. After Successful logged-in, it will ask you for “Reset Password”.
32
MTO - User Manual7. Now, User needs to logged-in with latest password.
33
MTO - User ManualHere it will show the User Name/Applicant Name
Dashboard
10.3 MTO Registration Steps
1. User needs to click on MTO Registration
34
MTO - User Manual2. MTO Registration page, User needs to click on “APPLY FOR MTO REGISTRATION”.
a. User needs have to read on the Instruction for MTO Registration.
10.4 Applicant Details Page
10.4.1 Applicant Details:
b. User needs to fill-in the Applicant Details i.e Applicant Name (Firm Name), Nature of Business,
Date of Formation, PAN Number and upload the soft copy of PAN Card.
35
MTO - User Manual10.4.2 GST & TAN Details
c. User needs to fill-in the GST & TAN Details and upload the Copy of GST Certificate and Copy of
TAN File.
10.4.3 Documents Details
d. Documents Details – User needs to upload the required document as applicable considering the
formation of business.
36
MTO - User Manual10.4.4 Contact Details
e. Contact Details: User needs to fill-in the contact details i.e Office Phone Number, Mobile
Number for SMS Alert, Office Email etc. (* Mobile Number should be different).
f. Click on “PROCEED”.
10.5 Registered Office Details
10.5.1 Address of the Registered Office
a. User needs to fill-in the “Address of the Registered Office”.
37
MTO - User Manual10.5.2 Details of authorized signatories
a. User needs to fill-in the authorized signatory’s details and upload the supported document.
10.5.3 Upload Authentication Document
a. User needs to upload the authentication document and click on “RROCEED”.
38
MTO - User Manual10.6 Overseas Agent’s Details
a. User needs to read the disclaimer and fill-in the “Agents Details”.
b. User needs fill-in the “2 Agents Details”.
c. User needs fill-in the agreement details and upload the required document.
39
MTO - User Manuald. After fill-in the details and uploading the documents, click on “PROCEED”.
10.7 Financial Details
a. User needs to read the Disclaimer and follow the instructions.
10.7.1 Certificate from CA
a. Applicant needs to upload the CA Certificate showing the average annual turnover of fifty lakh
rupees on more.
40
MTO - User Manual10.7.2 Income Tax Return
a. Applicant needs to upload the ITR Details with respective to the Financial Year.
10.7.3 Complete Audited Accounts of the Applicant
a. Applicant needs to upload the Audit Details/Notes of Account.
41
MTO - User Manualb. Applicant needs to click on “PROCEED” after fill-in the details and uploading the required
documents.
10.8 Form Preview
a. Applicant can preview the application before final submission.
a. Applicant needs to accept the “Declaration” before final submission and click on “PROCEED”.
42
MTO - User Manual10.9 Application Fees
a. Applicant needs to follow the Payment Instruction and process accordingly.
10.10 Bharatkosh Payment Process
a. User needs to visit https://bharatkosh.gov.in/
43
MTO - User Manualb. User can initiate a Quick Payment by clicking on “Quick Payment / Non-Registered User”.
c. Select Ministry/Department as “088 – SHIPPING”.
d. Select Purpose as “MULTIMODAL TRANSPORT OPERATOR (MTO)” and Click on “NEXT”.
44
MTO - User Manuale. Drawing & Disbursing Office (DDO): Select “23405 – Executive Officer (D.G.) (SHIPPING)”.
f. Enter the registration fees i.e Rs.10000.
g. Mention the remarks as MTO Registration.
h. Enter the CAPTCHA and Click on “Add”.
45
MTO - User Manuali. Click on “Next”.
j. Now User needs to fill-in the “Depositor’s Details”.
46
MTO - User Manualk. Please enter correct name as it will get printed on receipt and Challan.
47
MTO - User Manuall. Select the Payment “Online payment” or “SWIFT/NEFT/RTGS” and Click on “Next”.
m. Verify the details and click on “Confirm”.
n. Select the payment gateway aggregator.
o. Select mode of transaction i.e. using Net Banking, Debit Card, Credit Card, UPI.
48
MTO - User Manualp. Enter the CAPTCHA and accept the “Terms and condition”.
q. Click on “Pay”.
r. User needs to enter the Payment Details i.e Debit Card/Credit Card, UPI and click on “Proceed”.
s. User needs to click on “Pay Now” as it will show the transaction summary.
49
MTO - User Manualt. User needs to perform the transaction on UPI and wait till it process.
u. After successful transaction user needs to download the receipt.
50
MTO - User Manualv. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
w. Click on “SUBMIT”.
x. Application is submitted and it will show the status as “In-Progress”.
y. Now Applicant needs to wait till the application gets approved from DGS.
z. As application status gets change, applicant will get the notification.
51
MTO - User Manual10.11. Apply for Registration
Application is approved from DGS
a. Now User needs to click on the Eye Button on the “Action” Tab.
b. User can see Firm Name.
c. User can view the details in the application.
52
MTO - User Manual53
MTO - User Manuald. User needs to download the MTD document from “Generated Certificate”, also user can
download the MTO Provisional Certificate.
e. Now User needs to click on “APPLY FOR FINAL REGISTRATION”.
54
MTO - User Manual10.12 Insurance Details
10.12.1 Insurance Company Details
a. Applicant needs to fill-in the insurance company details and click on “PROCEED”.
10.12.2 MTD Document Upload
a. Applicant needs to upload the digitally signed MTD document.
55
MTO - User Manual10.12.3 Form Preview
a. Applicant can preview the form before final submission.
a. Applicant can needs to accept the declaration and click on “PROCEED” for submitting the application.
b. Status will show as “In-Progress” once the application is submitted.
56
MTO - User Manuala. Now Applicant needs to wait till the application gets approved from DGS.
b. As application status gets change, applicant will get the notification.
a. As application status approved from DGS, Applicant needs to click on Eye button on Action Tab.
10.12.4 Generate Certificate
57
MTO - User Manualb. Applicant can download the final registration certificate from “Generated Certificate”.
58
MTO - User Manual11 MTO Registration – Foreign
11.1 MTO Homepage
2. User needs to visit the website www.esamudra.dgshipping.gov.in/login
11.2 User Registration
8. User needs to click on “REGISTER” for registration.
59
MTO - User Manual9. Select the Register As “MTO Applicant”.
10. User needs to fill-in the details and get verified the mobile number and email with OTP for registration.
11. After successful registration, it will show the confirmation, then User needs to click on “LOGIN”.
60
MTO - User Manual12. Enter the login credential
a. User ID displayed on the confirmation screen.
b. User will get a password on the registered email id.
61
MTO - User Manualc. Also verify the “CAPTCHA” and click on “LOGIN”.
13. After Successful logged-in, it will ask you for “Reset Password”.
14. Now, User needs to logged-in with latest password.
62
MTO - User ManualHere it will show the User Name/Applicant Name
Dashboard
63
MTO - User Manual11.3 MTO Registration Steps
3. User needs to click on MTO Registration
4. MTO Registration page, User needs to click on “APPLY FOR MTO REGISTRATION”.
a. User needs have to read on the Instruction for MTO Registration.
64
MTO - User Manual11.4 Applicant Details Page
11.4.1 Applicant Details:
b. User needs to fill-in the Applicant Details i.e Applicant Name (Firm Name), Nature of Business,
Date of Incorporation/Formation.
Upload the documents and fill-in the contact details.
Click on “PROCEED”.
65
MTO - User Manual11.5 Registered Office Details
11.5.1 Address of the Registered Office
b. User needs to fill-in the “Address of the Registered Office”.
11.5.2 Details of authorized signatories & Upload Authentication Document
b. User needs to fill-in the authorized signatory’s details and upload the supported document.
click on “PROCEED
66
MTO - User Manual11.6 Overseas Agent’s Details
e. User needs to read the disclaimer and fill-in the “Agents Details”.
f. User needs fill-in the “2 Agents Details”.
g. User needs fill-in the agreement details and upload the required document.
h. After fill-in the details and uploading the documents, click on “PROCEED”.
67
MTO - User Manual11.7 Financial Details
a. User needs to read the Disclaimer and follow the instructions.
click on “PROCEED”
11.8 Form Preview
a. Applicant can preview the application before final submission.
68
MTO - User Manualb. Applicant needs to accept the “Declaration” before final submission and click on “PROCEED”.
11.9 Application Fees
a. Applicant needs to follow the Payment Instruction and process accordingly.
11.10 Bharatkosh Payment Process
aa. User needs to visit https://bharatkosh.gov.in/
69
MTO - User Manualbb. User can initiate a Quick Payment by clicking on “Quick Payment / Non-Registered User”.
cc. Select Ministry/Department as “088 – SHIPPING”.
dd. Select Purpose as “MULTIMODAL TRANSPORT OPERATOR (MTO)” and Click on “NEXT”.
70
MTO - User Manualee. Drawing & Disbursing Office (DDO): Select “23405 – Executive Officer (D.G.) (SHIPPING)”.
ff. Enter the registration fees i.e Rs.10000.
gg. Mention the remarks as MTO Registration.
71
MTO - User Manualhh. Enter the CAPTCHA and Click on “Add”.
72
MTO - User Manualii. Click on “Next”.
jj. Now User needs to fill-in the “Depositor’s Details”.
kk. Please enter correct name as it will get printed on receipt and Challan.
73
MTO - User Manualll. Select the Payment “Online payment” or “SWIFT/NEFT/RTGS” and Click on “Next”.
74
MTO - User Manualmm. Verify the details and click on “Confirm”.
nn. Select the payment gateway aggregator.
oo. Select mode of transaction i.e. using Net Banking, Debit Card, Credit Card, UPI.
75
MTO - User Manualpp. Enter the CAPTCHA and accept the “Terms and condition”.
qq. Click on “Pay”.
rr. User needs to enter the Payment Details i.e Debit Card/Credit Card, UPI and click on “Proceed”.
ss. User needs to click on “Pay Now” as it will show the transaction summary.
76
MTO - User Manualtt. User needs to perform the transaction on UPI and wait till it process.
uu. After successful transaction user needs to download the receipt.
77
MTO - User Manualvv. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
ww. Click on “SUBMIT”.
xx. Application is submitted and it will show the status as “In-Progress”.
yy. Now Applicant needs to wait till the application gets approved from DGS.
zz. As application status gets change, applicant will get the notification.
78
MTO - User Manual11.11. Apply for Registration
Application is approved from DGS
f. Now User needs to click on the Eye Button on the “Action” Tab.
g. User can see Firm Name.
h. User can view the details in the application.
79
MTO - User Manual80
MTO - User Manuali. User needs to download the MTD document from “Generated Certificate”, also user can
download the MTO Provisional Certificate.
j. Now User needs to click on “APPLY FOR FINAL REGISTRATION”.
81
MTO - User Manual11.12 Insurance Details
11.12.1 Insurance Company Details
b. Applicant needs to fill-in the insurance company details and click on “PROCEED”.
11.12.2 MTD Document Upload
b. Applicant needs to upload the digitally signed MTD document.
82
MTO - User Manual11.12.3 Form Preview
b. Applicant can preview the form before final submission.
c. Applicant can needs to accept the declaration and click on “PROCEED” for submitting the application.
d. Status will show as “In-Progress” once the application is submitted.
83
MTO - User Manualc. Now Applicant needs to wait till the application gets approved from DGS.
d. As application status gets change, applicant will get the notification.
c. As application status approved from DGS, Applicant needs to click on Eye button on Action Tab.
11.12.4 Generate Certificate
84
MTO - User Manuald. Applicant can download the final registration certificate from “Generated Certificate”.
85
MTO - User Manual12 MTO Renewal
12.1 MTO Homepage
3. User needs to visit the website www.esamudra.dgshipping.gov.in/login
15. Enter the login credential
a. User needs to enter the Registered User name and Password.
b. Also verify the “CAPTCHA” and click on “LOGIN”.
86
MTO - User Manual16. After Successful logged-in, it will go the Dashboard.
Here it will show the User Name/Applicant Name
Dashboard
87
MTO - User Manual12.2 MTO Renewal
5. User needs to click on MTO Renewal or click on the Eye Button on the application.
6. MTO Renewal page, User needs to click on “APPLY FOR MTO RENEWAL”.
a. User needs have to read on the Instruction for MTO Renewal.
12.3 Applicant Details Page
12.3.1 Applicant Details:
b. User can view the pre-filled details as per the initial registration.
88
MTO - User Manual12.3.2 GST & TAN Details
c. User can view the pre-filled details as per the initial registration.
d. User can fill-in the additional allocated GST details and upload the GST Certificate if availed.
12.3.3 Documents Details
e. Documents Details – User can view the uploaded documents while initial registration.
89
MTO - User Manual12.3.4 Contact Details
f. Contact Details: User can view the contact details as per initial registration i.e Office Phone
Number, Mobile Number for SMS Alert, Office Email etc. (* Mobile Number should be different).
g. Click on “PROCEED”.
12.4 Registered Office Details
12.4.1 Address of the Registered Office
c. User view the pre-filled details of “Address of the Registered Office” while initial registration.
90
MTO - User Manual12.4.2 Details of authorized signatories
c. User can view the pre-filled authorized signatory’s details as per initial registration.
12.4.3 Upload Authentication Document
b. User view the pre-uploaded the authentication document and click on “RROCEED”.
91
MTO - User Manual12.5 Overseas Agent’s Details
i. User needs to read the disclaimer and fill-in the “Agents Details”.
j. User needs fill-in the “2 Agents Details”.
92
MTO - User Manualk. User needs fill-in the agreement details and upload the required document.
l. After fill-in the details and uploading the documents, click on “PROCEED”.
12.6 Financial Details
b. User needs to read the Disclaimer and follow the instructions.
12.6.1 Certificate from CA
b. Applicant needs to upload the CA Certificate showing the average annual turnover of fifty lakh
rupees on more.
93
MTO - User Manual12.6.2 Income Tax Return
b. Applicant needs to upload the ITR Details with respective to the Financial Year.
12.6.3 Complete Audited Accounts of the Applicant
c. Applicant needs to upload the Audit Details/Notes of Account.
94
MTO - User Manuald. Applicant needs to click on “PROCEED” after fill-in the details and uploading the required
documents.
12.7 Form Preview
b. Applicant can preview the application before final submission.
95
MTO - User Manualb. Applicant needs to accept the “Declaration” before final submission and click on “PROCEED”.
12.8 Application Fees
a. Applicant needs to follow the Payment Instruction and process accordingly.
96
MTO - User Manual12.9 Bharatkosh Payment Process
aaa. User needs to visit https://bharatkosh.gov.in/
97
MTO - User Manualbbb. User can initiate a Quick Payment by clicking on “Quick Payment / Non-Registered
User”.
ccc. Select Ministry/Department as “088 – SHIPPING”.
ddd. Select Purpose as “MULTIMODAL TRANSPORT OPERATOR (MTO)” and Click on “NEXT”.
eee. Drawing & Disbursing Office (DDO): Select “23405 – Executive Officer (D.G.)
(SHIPPING)”.
fff. Enter the registration renewal fees i.e Rs.10000.
ggg. Mention the remarks as MTO Renewal.
98
MTO - User Manualhhh. Enter the CAPTCHA and Click on “Add”.
99
MTO - User Manualiii. Click on “Next”.
jjj. Now User needs to fill-in the “Depositor’s Details”.
kkk. Please enter correct name as it will get printed on receipt and Challan.
10
MTO - User Manual 0lll. Select the Payment “Online payment” or “SWIFT/NEFT/RTGS” and Click on “Next”.
10
MTO - User Manual 1mmm. Verify the details and click on “Confirm”.
nnn. Select the payment gateway aggregator.
ooo. Select mode of transaction i.e. using Net Banking, Debit Card, Credit Card, UPI.
10
MTO - User Manual 2ppp. Enter the CAPTCHA and accept the “Terms and condition”.
qqq. Click on “Pay”.
rrr. User needs to enter the Payment Details i.e Debit Card/Credit Card, UPI and click on “Proceed”.
sss. User needs to click on “Pay Now” as it will show the transaction summary.
10
MTO - User Manual 3ttt. User needs to perform the transaction on UPI and wait till it process.
uuu. After successful transaction user needs to download the receipt.
10
MTO - User Manual 4vvv. After making the Payment on BharatKosh, applicant needs to mention the payment
details and upload the payment slip.
www. Click on “SUBMIT”.
b. Applicant needs to follow the Payment Instruction and process accordingly.
c. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
10
MTO - User Manual 5d. Click on “SUBMIT”, Application is submitted and it will show the status as “In-Progress”.
e. Now Applicant needs to wait till the application gets approved from DGS.
f. As application status gets change, applicant will get the notification.
12.10. Apply for Final Registration Renewal
Application is approved from DGS
k. Now User needs to click on the Eye Button on the “Action” Tab.
10
MTO - User Manual 6l. User can see Firm Name.
m. User can view the details in the application.
10
MTO - User Manual 7n. User needs to download the MTD document from “Generated Certificate”.
o. Now User needs to click on “APPLY FOR FINAL REGISTRATION”.
12..11 Insurance Details
10
MTO - User Manual 812.11.1 Insurance Company Details
c. Applicant needs to fill-in the insurance company details and click on “PROCEED”.
12.12 MTD Document Upload
c. Applicant needs to upload the digitally signed MTD document.
12.13 Form Preview
c. Applicant can preview the form before final submission.
10
MTO - User Manual 9e. Applicant can needs to accept the declaration and click on “PROCEED” for submitting the application.
11
MTO - User Manual 0f. Status will show as “In-Progress” once the application is submitted.
e. Now Applicant needs to wait till the application gets approved from DGS.
f. As application status gets change, applicant will get the notification.
12.14 Renewal Registration Certificate
11
MTO - User Manual 1e. As application status approved from DGS, Applicant needs to click on Eye button on Action Tab.
f. Applicant can download the final registration renewal certificate from “Generated Certificate”.
11
MTO - User Manual 211
MTO - User Manual 311
MTO - User Manual 411
MTO - User Manual 513 MTO Name Change
13.1 MTO Homepage
User needs to visit the website www.esamudra.dgshipping.gov.in/login
11
MTO - User Manual 61. Enter the login credential
a. User needs to enter the Registered User name and Password.
b. Also verify the “CAPTCHA” and click on “LOGIN”.
11
MTO - User Manual 72. After Successful logged-in, it will go the Dashboard.
Here it will show the User Name/Applicant Name
Dashboard
User needs to click on the Eye Button on the application.
11
MTO - User Manual 8User needs to click on profile icon, mentioned right hand side top corner of the screen.
User needs to click on “Change Company Name”
13.3 Applicant Details Page
13.3.1 Applicant Details:
Fill-in the Applicant
11
MTO - User Manual 9User can view the pre-filled details as per the initial registration.
13.3.2 GST & TAN Details
User can view the pre-filled details as per the initial registration.
a. User can fill-in the additional allocated GST details and upload the GST Certificate if availed.
12
MTO - User Manual 013.3.3 Documents Details
b. Documents Details – User can view the uploaded documents while initial registration.
12
MTO - User Manual 113.3.4 Contact Details
c. Contact Details: User can view the contact details as per initial registration i.e Office Phone
Number, Mobile Number for SMS Alert, Office Email etc. (* Mobile Number should be different).
d. Click on “PROCEED”.
12
MTO - User Manual 213.3.5 Registered Office Details
13.3.5.1 Address of the Registered Office
a. User view the pre-filled details of “Address of the Registered Office” while initial registration.
13.3.5.2 Details of authorized signatories
b. User can view the pre-filled authorized signatory’s details as per initial registration.
12
MTO - User Manual 313.3.5.3 Upload Authentication Document
c. User view the pre-uploaded the authentication document and click on “PROCEED”.
13.4 Form Preview
a. Applicant can preview the application before final submission.
12
MTO - User Manual 4c. Applicant needs to accept the “Declaration” before final submission and click on “PROCEED”.
13.5 Application Fees
a. Applicant needs to follow the Payment Instruction and process accordingly.
12
MTO - User Manual 513.5.1 Bharatkosh Payment Process
a. User needs to visit https://bharatkosh.gov.in/
b. User can initiate a Quick Payment by clicking on “Quick Payment / Non-Registered User”.
12
MTO - User Manual 6c. Select Ministry/Department as “088 – SHIPPING”.
d. Select Purpose as “MULTIMODAL TRANSPORT OPERATOR (MTO)” and Click on “NEXT”.
e. Drawing & Disbursing Office (DDO): Select “23405 – Executive Officer (D.G.) (SHIPPING)”.
f. Enter the registration renewal fees i.e Rs.5000.
g. Mention the remarks as MTO Name Change .
12
MTO - User Manual 712
MTO - User Manual 8h. Enter the CAPTCHA and Click on “Add”.
i. Click on “Next”.
j. Now User needs to fill-in the “Depositor’s Details”.
12
MTO - User Manual 9k. Please enter correct name as it will get printed on receipt and Challan.
13
MTO - User Manual 0l. Select the Payment “Online payment” or “SWIFT/NEFT/RTGS” and Click on “Next”.
m. Verify the details and click on “Confirm”.
n. Select the payment gateway aggregator.
o. Select mode of transaction i.e. using Net Banking, Debit Card, Credit Card, UPI.
13
MTO - User Manual 1p. Enter the CAPTCHA and accept the “Terms and condition”.
q. Click on “Pay”.
r. User needs to enter the Payment Details i.e Debit Card/Credit Card, UPI and click on “Proceed”.
s. User needs to click on “Pay Now” as it will show the transaction summary.
13
MTO - User Manual 2t. User needs to perform the transaction on UPI and wait till it process.
u. After successful transaction user needs to download the receipt.
13
MTO - User Manual 3v. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
w. Click on “SUBMIT”.
g. Applicant needs to follow the Payment Instruction and process accordingly.
h. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
i. Click on “SUBMIT”, Application is submitted and it will show the status as “In-Progress”.
13
MTO - User Manual 4j. Now Applicant needs to wait till the application gets approved from DGS.
13.6 Download approved MTD & Certificate for Company Name Change
13.6.1 Download approved Name Change MTD
a. As application is approved
Application is approved from DGS
b. Now User needs to click on the Eye Button on the “Action” Tab.
13
MTO - User Manual 513.7.2 Apply for Company Name Change Registration Certificate
c. Click on Apply for Company Name Change
d. User needs to update the insurance details and upload the insurance documents.
13
MTO - User Manual 6e. User needs to accept the terms and condition the click on “PROCEED”.
f. User needs to upload the MTD Document and click on “PROCEED”.
13
MTO - User Manual 7g. User can preview the form, accept the declaration and click on “PROCEED”.
h. Application is submitted and current status in progress.
i. User needs to wait till the application gets approved.
13
MTO - User Manual 8j. Application is approved now click on eye button.
k. User needs to download the Name Change MTO Registration document from “Generated
Certificate”.
13
MTO - User Manual 9l. Name Change MTO Registration document from “Generated Certificate”.
14
MTO - User Manual 014
MTO - User Manual 114
MTO - User Manual 214. Change Address of MTO
14.1 MTO Homepage
User needs to visit the website www.esamudra.dgshipping.gov.in/login
3. Enter the login credential
c. User needs to enter the Registered User name and Password.
d. Also verify the “CAPTCHA” and click on “LOGIN”.
14
MTO - User Manual 34. After Successful logged-in, it will go the Dashboard.
Here it will show the User Name/Applicant Name
Dashboard
User needs to click on the Eye Button on the application.
14
MTO - User Manual 4User needs to click on profile icon, mentioned right hand side top corner of the screen.
User needs to click on “Change Company Address”
14.2 Applicant Details Page
14.2.1 Applicant Details:
a. Applicant can view pre-filled details. (Disclaimer mentioned)
14
MTO - User Manual 5b. User can view the pre-filled details as per the initial registration.
c. User can upload the additional documents as applicable and contact details.
14
MTO - User Manual 614.2.2 Documents Details
e. Documents Details – User can view the uploaded documents while initial registration.
14.2.3 Contact Details
f. Contact Details: User can view the contact details as per initial registration i.e Office Phone
Number, Mobile Number for SMS Alert, Office Email etc. (* Mobile Number should be different).
g. Click on “PROCEED”.
14
MTO - User Manual 714.3 Registered Office Details
14.3.1 Address of the Registered Office
a. User view the pre-filled details of “Address of the Registered Office” while initial registration.
14.3.2 Details of authorized signatories
b. User can view the pre-filled authorized signatory’s details as per initial registration.
14
MTO - User Manual 814.3.3 Upload Authentication Document
c. User view the pre-uploaded the authentication document and click on “PROCEED”.
14.4 Form Preview
a. Applicant can preview the application before final submission.
14
MTO - User Manual 9d. Applicant needs to accept the “Declaration” before final submission and click on “PROCEED”.
14.5 Application Fees
d. Applicant needs to follow the Payment Instruction and process accordingly.
15
MTO - User Manual 014.5.1 Bharatkosh Payment Process
x. User needs to visit https://bharatkosh.gov.in/
y. User can initiate a Quick Payment by clicking on “Quick Payment / Non-Registered User”.
15
MTO - User Manual 1z. Select Ministry/Department as “088 – SHIPPING”.
aa. Select Purpose as “MULTIMODAL TRANSPORT OPERATOR (MTO)” and Click on “NEXT”.
bb. Drawing & Disbursing Office (DDO): Select “23405 – Executive Officer (D.G.) (SHIPPING)”.
cc. Enter the registration renewal fees i.e Rs.5000.
dd. Mention the remarks as MTO Change Address of Company.
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MTO - User Manual 215
MTO - User Manual 3ee. Enter the CAPTCHA and Click on “Add”.
ff. Click on “Next”.
gg. Now User needs to fill-in the “Depositor’s Details”.
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MTO - User Manual 4hh. Please enter correct name as it will get printed on receipt and Challan.
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MTO - User Manual 5ii. Select the Payment “Online payment” or “SWIFT/NEFT/RTGS” and Click on “Next”.
jj. Verify the details and click on “Confirm”.
kk. Select the payment gateway aggregator.
ll. Select mode of transaction i.e. using Net Banking, Debit Card, Credit Card, UPI.
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MTO - User Manual 6mm. Enter the CAPTCHA and accept the “Terms and condition”.
nn. Click on “Pay”.
oo. User needs to enter the Payment Details i.e Debit Card/Credit Card, UPI and click on “Proceed”.
pp. User needs to click on “Pay Now” as it will show the transaction summary.
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MTO - User Manual 7qq. User needs to perform the transaction on UPI and wait till it process.
rr. After successful transaction user needs to download the receipt.
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MTO - User Manual 8ss. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
tt. Click on “SUBMIT”.
k. Applicant needs to follow the Payment Instruction and process accordingly.
l. After making the Payment on BharatKosh, applicant needs to mention the payment details and
upload the payment slip.
m. Click on “SUBMIT”, Application is submitted and it will show the status as “In-Progress”.
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MTO - User Manual 9n. Now Applicant needs to wait till the application gets approved from DGS.
14.6 Download approved MTD & Apply for Company Address Change
14.6.1 Download approved Change Address for Company Address MTD
m. As application is approved
Application is approved from DGS
n. Now User needs to click on the Eye Button on the “Action” Tab.
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MTO - User Manual 014.6.2 Apply for Company Address Change
o. Click on Apply for Company Address Change
p. User needs to update the insurance details and upload the insurance documents.
q. User needs to accept the terms and condition the click on “PROCEED”.
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MTO - User Manual 1r. User needs to upload the MTD Document and click on “PROCEED”.
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MTO - User Manual 2s. User can preview the form, accept the declaration and click on “PROCEED”.
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MTO - User Manual 3t. Application is submitted and current status in progress.
u. User needs to wait till the application gets approved.
v. Application is approved now click on eye button.
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MTO - User Manual 414.6.3 Download Address Change MTO Registration document
w. User needs to download the Address Change MTO Registration document from “Generated
Certificate”.
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MTO - User Manual 5x. Name Change MTO Registration document from “Generated Certificate”.
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