**Executive Summary**
This document establishes a dedicated "QUICK RESPONSE TEAM" to address the challenges faced by Indian seafarers in the Persian Gulf region. The team is tasked with immediate response, evacuation coordination, and support functions. The order is effective until further notice and outlines specific contact points and communication protocols.
**Key Points / Main Content**
* **Establishment of Quick Response Team:**
* A "QUICK RESPONSE TEAM" has been constituted to provide immediate response, evacuation coordination, and support for Indian seafarers affected by the conflict in Iran and the Persian Gulf region.
* The team operates under the leadership of Capt. P.C. Meena, Deputy Director General (Crew), with support from Capt. Nitin Mukesh, Deputy Nautical Advisor.
* **Team Composition and Contact Information:**
* The core response team comprises specific officials detailed for 24x7 operations.
* Contact details, including phone numbers, are provided for the core response team members.
* **Shift-Based Coordination (0600-1800 and 1800-0600 hours):**
* Specific officials are assigned responsibilities for different time shifts to ensure continuous support.
* Responsibilities include overall coordination, communication with RPSL and shipping companies, and support for families and Next of Kin (NoKs).
* **DGCOMM Centre for Seafarer Support:**
* A DGCOMM Centre serves as the first point of contact for seafarers' support.
* Contact is available via email at support.dgs@gov.in and via WhatsApp/Calls at +91-9004048406.
* The DGCOMM Centre operates in three shifts, handling incoming calls and emails to provide immediate support.
* **Coordination and Reporting:**
* The team will coordinate with various offices and stakeholders including the Seamen's Employment Office (DSEO), RPSL Companies, families, shipping companies, trade unions, and Indian Missions abroad.
* Capt. P.C. Meena is responsible for participating in a dedicated WhatsApp coordination group and submitting situation reports every three hours.
* **Daily Meetings and Effectiveness:**
* The team will meet daily at 0900 hrs and 1800 hrs, irrespective of holidays, to review and coordinate actions.
* All concerned offices and officials are directed to extend full cooperation to ensure the team's efficient execution of responsibilities.
* The order remains effective until further instructions from the Competent Authority.
* **Monitoring and Distribution:**
* Shri Sushil Mansing Khopde, Addl. Director General of Shipping, will closely monitor the entire team.
* The order is to be distributed to all mentioned officials and copied to various ministries, secretariats, and allied offices, as well as stakeholders through the DG Website.
**Impact Analysis**
**Indian Seafarers**
* **Impact:** These seafarers are directly affected by the conflict in the Persian Gulf region and are in need of immediate response, evacuation coordination, and support.
* **Action Required:** None directly specified for seafarers, but they are the beneficiaries of the response team's actions.
**Quick Response Team Members**
* **Impact:** These individuals are assigned 24x7 responsibilities, including direct communication, coordination, and support functions, requiring their availability and dedicated effort.
* **Action Required:** To actively participate in the response team, provide support, coordinate with stakeholders, and adhere to the outlined communication and reporting protocols.
**Directorate General of Shipping (DGS) Officials (Other than Core Team)**
* **Impact:** These officials are expected to provide full cooperation and support to the Quick Response Team to ensure the uninterrupted and efficient execution of their responsibilities.
* **Action Required:** Extend full cooperation to the Quick Response Team as directed.
**Seamen's Employment Office (DSEO), RPSL Companies, Shipping Companies, Trade Unions, Indian Missions Abroad, Port Authorities**
* **Impact:** These entities will be involved in the coordination efforts for the welfare and safe evacuation of Indian seafarers.
* **Action Required:** Coordinate closely with the Quick Response Team to ensure timely communication, assistance, and safe evacuation.
**Families and Next of Kin (NoKs) of Seafarers**
* **Impact:** These individuals may require communication and updates regarding the situation and the welfare of their seafarer relatives.
* **Action Required:** To be recipients of communication and support from the response team.
Key Entities Referenced
DIRECTORATE GENERAL OF SHIPPING, MUMBAI: The primary issuing authority for the order, responsible for the overall administration and functioning of shipping in India.
MINISTRY OF PORTS, SHIPPING AND WATERWAYS: The parent ministry under which the Directorate General of Shipping operates, indicating the governmental level and sector of the policy.
QUICK RESPONSE TEAM: The specifically constituted team to address the immediate needs and challenges faced by Indian seafarers.
Capt. P.C. Meena: Key individual leading the QUICK RESPONSE TEAM, holding a significant leadership role within the Directorate General of Shipping.
Capt. Nitin Mukesh: Key individual providing support and guidance to the QUICK RESPONSE TEAM, also holding a significant role within the Directorate General of Shipping.
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DIRECTORATE GENERAL OF SHIPPING, MUMBAI
F. No. 22-23012l2/2020-PER-DGS Date:02.03.2026
ORDER
In view ofthe ongoing conflict situation in Iran and the wider Persian Gulf region has
been deteriorating and the resultant challenges faced by lndian seafarers stranded in and around
Persian Gulf region, it is imperative to ensure a timely, coordinated, and effective response to
saleguard the welfare of tndian nationals in the maritime sector. Accordingly, a dedicated
"QUICK RESPONSE TEAM" hereby constituted to carry out immediate response, evacuation
coordination, and support functions, under the leadership ofCapt. P.C. Meena, Deputy Director
General (Crew), Directorate General of Shipping, with support and guidance of Capt. Nitin
Mukesh, Deputy Nautical Advisor, Directorate General of Shipping, Mumbai.
2. The following oflicials are hereby detailed to be part of the core response team24X7
hours response team: --
Sr. Name of the Official Designation Contact Details.
No.
I Capt. P.C. Meena Deputy Director General of 7039363939
Shipping (Crew Branch),
Directorate General of Shipping,
Mumbai
2 Capt. Nitin Mukesh Deputy Nautical Advisor, DGS 9883280303
2 Shri Sushil Mansingh Additional Director General of 9546345991
Khopde Shipping
J Shri Shyam Director Ceneral of Shipping 94351 19100
Jagannathan
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gt{n"t Ho.: *gt-22-z st:o iol}nn} kiFax.: +91-z-2tls zOzeBs (+(arnail: dgshitrdg@ric.ln iqflle^,\bbsib, *vM.dgEhippl.E.gov.hTimelines - 0600 hours to 1800 hours
Sr. Name of Designation Contact Responsibilities
No, the Official Details.
I Capt. Bipin Nautical Surveyor - cum - 98670 Overall
Dhiman Deputy Director General of 02698 Coordination
Shipping, Directorate General
of Shipping, Mumbai,
2 Shri Santosh Shipping Master / Director s320490825 Coordination with
Kumar Gow. Shipping Office & all RPSL and
Singh Seamen's Employment Office Shipping
(Mumbai) companies and any
other stakeholders
Smt. Anita Assistant, Directorate General 9422779401 Support
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Sinha of Shipping, Mumbai
4 Ms. hajakta Upper Division Clerk, 96t96932ss Communication
Patkar Seamens' Employment Office, with families and
Mumbai NoKs
5 Shri Vipassi Upper Division Clerk, 7974690449 Support
Bhamarkar Directorate General of
Shipping, Mumbai
6 Avinash Upper Division Clerk, 865273990't Support (lnt.
Gaidhankar Directorate General of Coop.)
Shipping, Mumbai
Timeline - 1800 hours to 0600 hours
Sr. Name of the Designation Contact Responsibilities
No. Oflicial Details.
I Major Asst. Director General of 96600 99646 Overall Coordination
Anutosh Shipping, Directorate
Singh General of Shipping,
Mumbai
2 Shri Binish Deputy Director, DSEO, 9920s81232 Coordination with all
Verma Chennai RPSL and Shipping
companies
J Shri Gaurav Deputy Superintendent 9769349502 Communication with
Goel Gort. Shipping Office, families and NoKs
Mumbai and RPSL/Shipping
companies
4. Shri Upper Division Clerk, 85050 781 03 Support
Dharmendra Directorate General of
Kumar Shipping, Mumbai
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dfil/re: No.: +91-22-2 575 ifr'trJrlz0 ik/Far: +9r-22-2575 20m/3s {+duErnall: dgshlpdg@nlc.ln iqflfgiwbb3lb' **.dgEhiPPing.gor.kr5 Shri Lower Division Clerk, 9993 16056 r Support
Bhupender Seman employment
Thakur office. Chennai
6 Shri Rishi Upper Division Clerk, 8862898378 support
Raj DSEO, Kolkata
4. The 24x7 Contact Points for Seafarers - Crisis / Grievances Redressal Mechanism
working in 3 shifts, according to the crisis assistance as required: -
DGCOMM CENTRE FIRST POINT OF CONTACT FOR SEAFARERS'
Sl,'PPORT
EMAIL-sLr o11.d s ov.ll'l
WhatsApp / Calls - +91 -9004048406
Sr. DG Comm Centre Contact number Duties Timelines
No.
I Somesh Kokate 84s 1998483 Receiving call and 0700 - 1500 hours
emails and
providing
2. Murari Rupesh 95187476t t immediate 1500 - 2200 hours
support.
3 Yash Desai 9168269916 2200 - 0700 hours
4. The team shall coordinate closely with the office of the Director, Seamen's
Employment Office (DSEO), RPSL Companies, Families, Shipping companies, trade unions,
Indian Missions abroad, concerned port authorities, and other relevanl stakeholders to ensure
timely communication, assistance, and safe evacuation of Indian seafarers impacted by the
prevailing situation.
5.
Capt. P.C. Meena in his capacity as DDG (Crew), shall be responsible for participating
in the dedicated WhatsApp coordination group formed for the crisis and shall submit situation
reports at three - hour intervals, detailing actions taken. developments observed, and the
condition and location ofaffected seafarers.
6. All concemed offices and officials are directed to extend full cooperation with the
above-named team to ensure uninterrupted and efficient execution of responsibilities during
this critical period. This order shall remain effective until further instructions are issued by the
Competent Authority based on the evolving situations and associated risks.
7.
The entire team will be closely monitored by Shri Sushil Mansing Khopde, IPS, Addl.
\hv
Director General of Shipping.
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The team will meet daily at 0900 hrs and 1800 hrs, inespective ofGovemment holidays
or non-working days or at any other time as determined by the competent authority and till
further orders.
[.,4-,^^,*
tshri shyardfaosBiisthan I
Director General of Shipping
To,
All the Officials as mentioned above.
Copy to:
l. Seoetary, The Ministry of Ports, Shipping & Waterways
ll. DG Secretariat.
lll. Office of Addl. DGS
iv. PS to NA(i/c)/CS/CSS
The Principal Officers, Mercantile Marine Departments
(Mumbai/Chennai/Kolkata/Kandla,/Kochi)
vi. The Shipping Master, Govt. Shipping Office, Mumbai
vll. The Director, Seamens' Employment Office, Mumbai
vlll. All Allied O{fices.
lx. All Stakeholders through DG Website.
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