**Executive Summary**
On March 25, 2026, the Digital India BHASHINI Division and the Pension Fund Regulatory and Development Authority (PFRDA) signed a Memorandum of Understanding to enable multilingual pension services. Under the “BHASHINI for Seva / Sanchalan” program, the collaboration aims to integrate AI-powered translation and voice technologies into the pension ecosystem. The initiative focuses on enhancing financial inclusion by providing access to services in 22 scheduled Indian languages.
**Key Points / Main Content**
**Technological Integration**
* Integration of BHASHINI translation APIs and multilingual AI models into PFRDA systems.
* Implementation of voice-enabled technologies to improve user interfaces and digital platform communication.
* Utilization of the BHASHINI Platform as a National Language Digital Public Infrastructure.
**Language and Accessibility Scope**
* Full support for all 22 languages recognized under the Eighth Schedule of the Indian Constitution.
* Focus on bridging literacy and language divides to reach individuals previously excluded from formal retirement planning.
* Enablement of context-driven, seamless communication across diverse population groups.
**System Development and Data Enrichment**
* Structured contributions to enrich linguistic datasets to improve institutional AI performance.
* Continuous refinement of AI models under the BHASHINI Sahayogi framework to meet evolving sectoral requirements.
* Development of secure, interoperable, and population-scale language infrastructure for financial services.
**Impact Analysis**
**Pension Fund Regulatory and Development Authority (PFRDA)**
**Impact**
The authority will strengthen its operational and communication frameworks, allowing it to scale pension systems effectively and reach a wider audience of savers.
**Action Required**
PFRDA must integrate BHASHINI APIs into its digital platforms and provide structured linguistic data contributions to enhance sector-specific AI models.
**Pension Subscribers and Stakeholders**
**Impact**
Subscribers benefit from increased inclusivity and accessibility, as they can interact with pension services in their preferred native languages through voice and text.
**Action Required**
Subscribers should utilize the newly enabled multilingual digital interfaces for retirement planning and service inquiries.
**Digital India BHASHINI Division (DIBD)**
**Impact**
The division expands its footprint in the financial services sector, moving closer to the goal of citizen-centric digital governance at scale.
**Action Required**
DIBD must provide the necessary technical infrastructure and AI models to ensure seamless multilingual enablement within PFRDA’s systems.
Key Entities Referenced
Pension Fund Regulatory and Development Authority (PFRDA): A statutory regulatory organization responsible for regulating, promoting, and developing the pension sector in India.
BHASHINI (BHASHa Interface for India): India’s AI-powered language technology initiative and National Language Digital Public Infrastructure designed to enable seamless multilingual access to digital services.
Digital India BHASHINI Division (DIBD): A division under the Digital India Corporation (MeitY) responsible for strengthening multilingual digital capabilities through translation APIs and AI models.
Eighth Schedule of the Constitution of India: The constitutional framework listing the 22 recognized Indian languages for which multilingual access is being enabled within PFRDA’s systems.
National Language Translation Mission: The national mission under which the BHASHINI platform was launched to bridge literacy and language divides across digital services.
Ministry of Electronics & IT
Digital India BHASHINI Division and Pension
Fund Regulatory and Development Authority
Sign MoU for Multilingual Enablement in Pension
Services
Initiative to support inclusive pension ecosystem by enabling
seamless communication across Indian languages
Posted On: 25 MAR 2026 9:47PM by PIB Delhi
The Digital India BHASHINI Division (DIBD), under the Digital India Corporation (DIC), Ministry of
Electronics and Information Technology (MeitY), and the Pension Fund Regulatory and Development
Authority (PFRDA) have signed a Memorandum of Understanding (MoU) under the initiative titled
“BHASHINI for Seva / Sanchalan – A BHASHINI Sahayogi Program.” The collaboration aims to
strengthen multilingual digital capabilities within the pension fund services ecosystem through integration
with the BHASHINI Platform, India’s National Language Digital Public Infrastructure.
The MoU establishes a framework for integrating BHASHINI translation APIs, multilingual AI models,
and voice-enabled technologies with PFRDA systems to enhance language accessibility and improve
communication across digital platforms and user interfaces in the pension sector.
The initiative seeks to strengthen multilingual access across all 22 languages recognised under the
Eighth Schedule of the Constitution of India within PFRDA’s operational and communication
frameworks, enabling greater inclusivity for subscribers and stakeholders.Highlighting the impact of the collaboration, Mamta Rohit, Executive Director, PFRDA, said, “For
pension systems to scale effectively, overcoming language barriers is essential. Platforms like Bhashini
enable us to connect with diverse population groups in their preferred languages, making communication
more accessible and context-driven. This will play a crucial role in reaching first-time savers and
individuals who have remained outside formal retirement planning due to linguistic constraints, thereby
strengthening financial inclusion.”
The collaboration also includes the enrichment of linguistic datasets through structured contributions,
enabling continuous improvement in the performance and scalability of multilingual AI systems for
institutional use. These efforts will be undertaken under the broader BHASHINI Sahayogi framework,
ensuring adaptability of AI models to evolving sectoral requirements.
Speaking on the collaboration, Amitabh Nag, CEO, Digital India BHASHINI Division, stated, “This
collaboration with PFRDA marks a significant step in expanding multilingual and voice-enabled access
within critical financial services, enabling access at scale and bringing citizen-centric digital governance
closer to every Indian.”
The signing of the MoU reinforces the role of BHASHINI as India’s population-scale language
infrastructure, supporting the development of inclusive, secure, and interoperable multilingual AI systems
across governance and financial service sectors.
The Pension Fund Regulatory and Development Authority (PFRDA) is a statutory regulatory organization
established by the Government of India with the responsibilities of regulating, promoting and developing
the pension sector in India.
About BHASHINI
BHASHa Interface for India (BHASHINI) is India’s AI-powered language technology initiative under
MeitY, that powers multilingual AI ranging over 36 texts, 23 voices, and 35 international languages,
bridging literacy and language divides. Launched under the National Language Translation Mission by the
Ministry of Electronics and Information Technology, it is designed to enable seamless multilingual access
to digital services. Its AI-driven platform supports translation and voice-based interactions across Indian
languages, helping government and public sector initiatives reach a wider audience.
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