Executive Summary:
This document contains the Insolvency and Bankruptcy Board of India (IBBI) Grievance and Complaint Handling Procedure Regulations, 2017. It outlines the process for filing grievances and complaints against service providers under the Insolvency and Bankruptcy Code, 2016. The regulations define key terms, procedures for filing, and the disposal of grievances and complaints, and came into force on December 6, 2017.
Key Points / Main Content:
* **General Information**
* These regulations are called the Insolvency and Bankruptcy Board of India Grievance and Complaint Handling Procedure Regulations, 2017.
* These regulations came into force on December 6, 2017.
* These regulations apply to grievances and complaints against service providers.
* **Definitions:**
* **Aggrieved:** A stakeholder who has filed a grievance with the Board after failing to get it redressed from the service provider.
* **Associated person:** Includes individuals connected to a service provider (proprietor, partner, director, employee, etc.).
* **Board:** The Insolvency and Bankruptcy Board of India.
* **Code:** The Insolvency and Bankruptcy Code, 2016.
* **Complaint:** A written expression alleging contravention of the Code or its rules/regulations by a service provider or associated person.
* **Complaint-cum-grievance:** A combined complaint and grievance.
* **Complainant:** A stakeholder filing a complaint or complaint-cum-grievance.
* **Grievance:** A written expression of suffering due to the conduct of a service provider or its associated persons.
* **Service provider:** Includes insolvency professional agencies, insolvency professionals, entities, or information utilities.
* **Stakeholder:** Includes debtors, creditors, claimants, service providers, resolution applicants, and others with interest in insolvency or bankruptcy transactions.
* **Filing of Grievance and Complaint:**
* A stakeholder wishing to file a grievance or complaint must file it with the Board.
* A grievance shall state:
* Details of identity of the aggrieved;
* Details of identity of the service provider;
* Details of the conduct of the service provider that has caused the suffering to the aggrieved;
* Details of suffering, whether pecuniary or otherwise, the aggrieved has undergone;
* How the conduct of the service provider has caused the suffering of the aggrieved;
* Details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and
* How the grievance may be redressed.
* Complaints must be filed in Form A, along with a fee of Rs. 2,500.
* Grievances and complaints must be filed within 45 days of the cause of action, with a possible extension of 30 days with sufficient justification.
* Grievances and complaints shall be filed with the Board online or, until the online facility is available, by mail or physical delivery.
* The stakeholder must disclose their identity and that of their authorized representative.
* A request can be made to keep the stakeholder's identity confidential, but the Board may disclose it if necessary.
* The Board will assign a unique registration number to each grievance and complaint.
* Anonymous grievances and complaints will not be considered.
* **Disposal of Grievance:**
* The Board may request additional information from the aggrieved and the service provider.
* The aggrieved and service provider shall submit the information and records within fifteen days thereof.
* The Board will close the grievance within 45 days if no redress is required.
* If redress is needed, the Board will direct the service provider to redress the grievance within 45 days.
* **Disposal of Complaint:**
* The Board may request additional information from the complainant and the service provider.
* The complainant and the service provider shall submit the information and records within fifteen days thereof.
* The Board will determine if a prima facie case exists within 45 days of receiving the complaint.
* If no prima facie case exists, the complaint will be closed, and the complainant will be notified.
* The complainant can request a review of the decision.
* The Board shall dispose of the review within thirty days of the receipt of the request for review by an order with an opinion whether there exists a prima facie case.
* If a prima facie case is found, the Board may order an inspection, investigation, or issue a show cause notice.
* The complaint fee will be refunded if the complaint is not frivolous.
* **Statistics:**
* The Board will periodically disclose summary statistics about the receipt and disposal of grievances and complaints on its website.
Impact Analysis:
* **Stakeholders (Debtors, Creditors, Claimants, Service Providers, Resolution Applicants, and any other person having an interest in the insolvency, liquidation, voluntary liquidation, or bankruptcy transaction under the Code):**
* Impact: Provides a structured process for addressing grievances and complaints against service providers, ensuring accountability and potentially leading to improved service quality and compliance with the Insolvency and Bankruptcy Code.
* Action Required: Understand the procedures for filing grievances and complaints, including the required forms, fees, and deadlines. Be prepared to provide necessary documentation and information to support their claims. Service providers need to be aware of the regulations to address grievances promptly and avoid complaints.
* **Service Providers (Insolvency Professional Agencies, Insolvency Professionals, Insolvency Professional Entities, and Information Utilities):**
* Impact: Subject to scrutiny based on filed grievances and complaints, potentially leading to investigations, show cause notices, and other regulatory actions if found in contravention of the Code.
* Action Required: Ensure compliance with the Code and related regulations to avoid grievances and complaints. Establish internal mechanisms to address stakeholder grievances effectively. Cooperate with the Board in providing information and records related to filed grievances and complaints.
Key Entities Referenced
Insolvency and Bankruptcy Board of India: A regulatory body established under the Insolvency and Bankruptcy Code, 2016, responsible for overseeing insolvency proceedings and regulating insolvency professionals in India.
Insolvency and Bankruptcy Code, 2016: A law in India that consolidates and amends laws relating to reorganization and insolvency resolution of corporate persons, partnership firms and individuals in a time-bound manner.
New Delhi: The location where the notification was issued.
Insolvency and Bankruptcy Board of India Grievance and Complaint Handling Procedure Regulations, 2017: Regulations formulated by the Insolvency and Bankruptcy Board of India to establish a procedure for handling grievances and complaints against service providers.
Official Gazette: The official publication of the Government of India, where important notifications, rules, and regulations are published.
service provider: An insolvency professional agency, an insolvency professional, an insolvency professional entity or an information utility as defined in the context of insolvency and bankruptcy proceedings.
stakeholder: A debtor, a creditor, a claimant, a service provider, a resolution applicant and any other person having an interest in the insolvency, liquidation, voluntary liquidation, or bankruptcy transaction under the Code.
Form A: The form prescribed by the Insolvency and Bankruptcy Board of India for filing a complaint under the Grievance and Complaint Handling Procedure Regulations, 2017.
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EXTRAORDINARY
Hkkx III—[k.M 4
PART III—Section 4
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PUBLISHED BY AUTHORITY
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No. 461] NEW DELHI, THURSDAY, DECEMBER 7, 2017/ AGRAHAYANA 16, 1939
भभभभााााररररततततीीीीयययय (cid:8)(cid:8)(cid:8)(cid:8)ददददववववााााललललाााा औऔऔऔरररर शशशशोोोोधधधधनननन अअअअ(cid:18)(cid:18)(cid:18)(cid:18)ममममतततताााा बबबबोोोोडडडड (cid:22)(cid:22) (cid:22)(cid:22)
अअअअििििधधधधससससचचूूचचूू ननननाााा
नई (cid:4)द(cid:6)ली, 6 (cid:4)दस(cid:12)बर, 2017
सससस..ंं..ंं आआआआईईईई....बबबबीीीी....बबबबीीीी....आआआआईईईई....////2222000011117777----11118888////जजजजीीीी....एएएएनननन....////आआआआरररर....ईईईई....जजजजीीीी....////22221111....—भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड, (cid:4)दवाला
और शोधन अ(cid:29)मता सिं हता, 2016 (2016 का 31) क( धारा 240 के साथ प-ठत धारा 196 और धारा 217 0ारा 1द2
शि3य4 का 1योग करते 6ए िन8िलिखत िविनयम बनाता है, अथा त:्—
अअअअ(cid:23)(cid:23)(cid:23)(cid:23)ययययाााायययय 1111
(cid:25)(cid:25)(cid:25)(cid:25)ााााररररंंििंंििभभभभकककक
1111.... ससससििंंििंं (cid:18)(cid:18)(cid:18)(cid:18)(cid:31)(cid:31)(cid:31)(cid:31) ननननाााामममम,,,, (cid:25)(cid:25)(cid:25)(cid:25)ााााररररंंंंभभभभ औऔऔऔरररर ललललाााागगगग ूू ूूहहहहोोोोननननाााा
(1) इन िविनयम4 का संि(cid:29)= नाम भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड (िशकायत और प-रवाद िनवारण
1(cid:4)?या) िविनयम, 2017 ह @।
(2) य ेिविनयम राजपC मD 1काशन क( तारीख को 1व2ृ ह4गे ।
(3) य ेिविनयम सेवा 1दाताF के िवGH िशकायत4 और प-रवाद4 को लागू ह4गे ।
2222.... पपपप&&&&ररररभभभभााााषषषषााााएएएएंं ंं
(1) जब तक संदभ स ेअJयथा अपेि(cid:29)त न हो –
(क) “Kिथत Kि3” स े ऐसा पणधारी अिभ1ेत ह,ै िजसने संबंिधत सेवा 1दाता स े अपनी िशकायत का िनवारण
करान ेमD असफल होने पर बोड के सम(cid:29) कोई िशकायत फाइल क( ह;ै
(ख) “सहयु3 Kि3” Kि3 से (cid:4)कसी सेवा 1दाता का OवPवधारी, भागीदार, िनदशे क, अिधकारी या कोई
कम चारी, (cid:4)कसी सेवा 1दाता 0ारा िनयोिजत कोई विृ 2क या मू(cid:6)यांकक अथवा (cid:4)कसी सेवा 1दाता के िलए या
उसक( ओर स ेकाय करन ेवाला कोई अJय Kि3 अिभ1ेत ह;ै
7088 GI/2017 (1)2 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4]
(ग) “बोड” से सिं हता क( धारा 188 क( उपधारा (1) के अधीन Oथािपत भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता
बोड अिभ1ेत ह;ै
(घ) “सिं हता” से (cid:4)दवाला और शोधन अ(cid:29)मता सिं हता, 2016 (2016 का 31) अिभ1ेत ह;ै
(ङ) “प-रवाद” से (cid:4)कसी पणधारी 0ारा क( गई ऐसी िलिखत अिभKि3 अिभ1ेत ह,ै िजसमD (cid:4)कसी सेवा 1दाता या
उसके (cid:4)कसी सहयु3 Kि3 0ारा सिं हता या उसके अधीन बनाए गए िनयम4, िविनयम4 या (cid:4)दशािनदशU 4 या बोड
0ारा जारी (cid:4)कए गए प-रपC4 या िनदशे 4 के उ(cid:6)लंघन का अिभकथन (cid:4)कया गया हो और इसके अंतग त प-रवाद-सह-
िशकायत भी ह;ै
(च) “प-रवाद-सह-िशकायत” स ेएक ही मामले म Dकोई प-रवाद और िशकायत अिभ1ेत ह;ै
(छ) “प-रवादी” से ऐसा पणधारी अिभ1ेत ह,ै िजसन ेबोड के सम(cid:29) कोई प-रवाद या प-रवाद-सह-िशकायत फाइल
क( ह;ै
(ज) “िशकायत” स े (cid:4)कसी पणधारी 0ारा (cid:4)कसी सेवा 1दाता या उसके सहयु3 Kि3य4 के आचरण के कारण 6ई
अपनी पीड़ा क( कोई िलिखत अिभKि3 अिभ1ेत ह;ै
(झ) “सेवा 1दाता” स े कोई (cid:4)दवाला वृि2क अिभकरण, (cid:4)दवाला विृ 2क, (cid:4)दवाला वृि2क इकाई या इंफॉरमशे न
यू-टलटी अिभ1ेत ह;ै
(ञ) “पणधारी” स े ऐसा ऋणी, लेनदार, दावाकता , सेवा 1दाता, समाधान आवेदक और ऐसा कोई अJय Kि3
अिभ1ते ह,ै िजसका सिं हता के अधीन (cid:4)दवाला, प-रसमापन, Oवैि[छक प-रसमापन या शोधन अ(cid:29)मता संKवहार
म Dकोई िहत ह ै।
(2) उन श]द4 और पद4 के, जो इन िविनयम4 मD 1यु3 ह ै और प-रभािषत नह_ ह @ (cid:4)कJतु संिहता म D प-रभािषत ह,ै वह_
अथ ह4गे जो सिं हता मD उनके ह @।
अअअअ(cid:23)(cid:23)(cid:23)(cid:23)ययययाााायययय 2222
ििििशशशशककककााााययययतततत औऔऔऔरररर पपपप&&&&ररररववववाााादददद ककककाााा फफफफााााइइइइलललल (cid:8)(cid:8)(cid:8)(cid:8)ककककययययाााा जजजजााााननननाााा
3333.... ििििशशशशककककााााययययतततत औऔऔऔरररर पपपप&&&&ररररववववाााादददद ककककाााा फफफफााााइइइइलललल (cid:8)(cid:8)(cid:8)(cid:8)ककककययययाााा जजजजााााननननाााा
(1) ऐसा पणधारी, जो कोई िशकायत फाइल करना चाहता ह,ै उसे बोड के सम(cid:29) फाइल करेगा ।
(2) (cid:4)कसी िशकायत म Dिन8िलिखत वण न होगा::::----
(i) Kिथत Kि3 क( पहचान का िववरण;;;;
(ii) सेवा 1दाता क( पहचान का िववरण;;;;
(iii) सेवा 1दाता के उस आचरण का िववरण िजसके कारण Kिथत Kि3 को पीड़ा का-रत 6ई;;;;
(iv) उस पीड़ा का िववरण, चाह ेवह धनीय हो या अJयथा, जो Kिथत Kि3 को 6ई ह;;;;ै
(v) सेवा 1दाता के आचरण स ेKिथत Kि3 को (cid:4)कस 1कार पीड़ा का-रत 6ई;;;;
(vi) सेवा 1दाता स े िशकायत का िनवारण करान े के उसके 1य‘4 का िववरण और सेवा 1दाता का
1Pय2ु र, य(cid:4)द कोई ह,ै समाधान1द aय4 नह_ ह;;ै;; और
(vii) िशकायत का िनवारण (cid:4)कस 1कार (cid:4)कया जा सकता ह ै।
(3) ऐसा पणधारी, जो कोई प-रवाद फाइल करना चाहता ह,ै उसे बोड के सम(cid:29) 1bप क म D फाइल करेगा और
उसके साथ भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड के प(cid:29) मD आह-रत और नई (cid:4)द(cid:6)ली मD दये दो हजार पांच सौ Gपए का
मांगदये dाeट या बोड के खाते म Dफ(स मH ेसंद2 दो हजार पाचं सौ Gपए क( आनलाइन अिभOवीकृित लगाई जाएगी ।
(4) यथािOथित, कोई िशकायत या प-रवाद, िशकायत या प-रवाद के िलए वाद-हते कु उPपf होन ेके प@तालीस (cid:4)दन4
के भीतर फाइल (cid:4)कया जाएगा::::¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 3
परJत ु कोई िशकायत या प-रवाद उपयु 3 अविध के पgात ् फाइल (cid:4)कया जा सकेगा, य(cid:4)द िवलंब को Jयायोिचत
ठहराने वाल ेपया = कारण मौजदू ह @(cid:4)कJत ुऐसी अविध 30 (cid:4)दन से अिधक नह_ होगी ।
(5) कोई िशकायत या प-रवाद बोड के सम(cid:29) आनलाइन फाइल (cid:4)कया जाएगा::::
परJत ु कोई िशकायत या प-रवाद ccccoooommmmppppllllaaaaiiiinnnnttttssssaaaannnnddddggggrrrriiiieeeevvvvaaaannnncccceeeessss@@@@iiiibbbbbbbbiiii....ggggoooovvvv....iiiinnnn पर मेल 0ारा या जब तक बोड
िशकायत4 और प-रवाद4 को आनलाइन फाइल करने क( सुिवधा 1दान नह_ करता, तब तक बोड के कायाल य मD डाक अथवा
दOती फाइल (cid:4)कया जाएगा ।
4444.... पपपपणणणणधधधधााााररररीीीी कककक//// पपपपहहहहचचचचाााानननन
(1) कोई िशकायत या प-रवाद फाइल करने वाला पणधारी, यथािOथित, िशकायत या प-रवाद मD अपनी पहचान
और ऐस े1ािधकृत 1ितिनिध क(, जो उसे फाइल करने के िलए 1ािधकृत ह,ै पहचान 1कट करेगा ।
(2) यथािOथित, कोई िशकायत या प-रवाद फाइल करने वाला पणधारी, बोड से अपनी पहचान गोपनीय रखने का
अनुरोध कर सकेगा और उस दशा मD बोड उसे तब तक गोपनीय रखेगा जब तक उसका 1कट (cid:4)कया जाना (cid:4)कसी िविध के
अधीन िशकायत या प-रवाद क( 1(cid:4)?या के िलए आवiयक न हो ।
5555.... ररररििििजजजज22223333ीीीीककककररररणणणण सससस444ंं4ंं ययययााााककककंंंं
(1) जहा ं बोड को एक ही िवषय पर एक स े अिधक िशकायत D या एक स े अिधक प-रवाद 1ा= होत े ह ैवहा ं वह ऐसी
िशकायत4 या ऐस ेप-रवाद4 को, उनका एक साथ िनपटारा करन ेके िलए, िमला सकेगा ।
(2) बोड 1Pयके िशकायत और 1Pयके प-रवाद को, उसक( 1ाि= के एक स=ाह के भीतर एक अिभf रिजOjीकरण
सkं याकं समनुदिे शत करेगा और उ3 रिजOjीकरण संkयाकं Kिथत Kि3 या प-रवादी को संसिू चत करेगा ।
(3) बोड (cid:4)कसी अनाम िशकायत या प-रवाद पर कोई संlान नह_ लेगा ।
अअअअ(cid:23)(cid:23)(cid:23)(cid:23)ययययाााायययय 3333
ििििशशशशककककााााययययतततत ककककाााा ििििननननववववााााररररणणणण
6666.... ििििशशशशककककााााययययतततत ककककाााा ििििननननववववााााररररणणणण
(1) बोड यह िविनिgत करन े के िलए (cid:4)क िशकायत का सेवा 1दाता से िनवारण कराना अपेि(cid:29)त ह ै अथवा नह_,
Kिथत Kि3 स े अित-र3 जानकारी और अिभलेख तथा सबं ंिधत सेवा 1दाता से जानकारी और अिभलेख क( ईmसा कर
सकेगा ।
(2) Kिथत Kि3 और सेवा 1दाता, उप-िविनयम (1) के अधीन ईिmसत जानकारी और अिभलेख उसके पJnह (cid:4)दन4
के भीतर 1Oतुत करDगे ।
(3) य(cid:4)द िशकायत का िनवारण अपिे (cid:29)त नह_ ह ै तो बोड, िशकायत 1ा= होने स े प@तालीस (cid:4)दन4 के भीतर उस े बJद
कर दगे ा ।
(4) य(cid:4)द िशकायत का िनवारण अपिे (cid:29)त ह ै तो बोड, सेवा 1दाता को उसक( 1ाि= के पत@ ालीस (cid:4)दन4 के भीतर
िनवारण करने का िनदेश दगे ा ।
अअअअ(cid:23)(cid:23)(cid:23)(cid:23)ययययाााायययय 4444
पपपप&&&&ररररववववाााादददद ककककाााा ििििननननपपपपटटटटाााारररराााा
7777.... पपपप&&&&ररररववववाााादददद ककककाााा ििििननननपपपपटटटटाााारररराााा
(1) बोड 1थमदoृ या अपनी यह राय बनान े के िलए (cid:4)क प-रवाद म D अिभकिथत उ(cid:6)लंघन सही ह ै अधवा नह_,
प-रवादी स ेअित-र3 जानकारी और अिभलेख तथा संबंिधत सेवा 1दाता स ेजानकारी और अिभलेख क( ईmसा कर सकेगा ।
(2) प-रवादी और सेवा 1दाता, उप-िविनयम (1) के अधीन ईिmसत जानकारी और अिभलेख उसके पJnह (cid:4)दन4 के
भीतर 1Oतुत करDगे ।
(3) बोड, प-रवाद क( 1ाि= के प@तालीस (cid:4)दन4 के भीतर इस संबंध मD राय बनाएगा (cid:4)क कोई 1थमदoृ या मामला
िवpमान ह ैअथवा नह_ ।4 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4]
(4) जहां उप-िविनयम (3) के अधीन बोड क( यह राय ह ै (cid:4)क कोई 1थमदoृ या मामला िवpमान नह_ ह ै वहां वह
प-रवाद को बJद कर दगे ा और इसक( ससं ूचना प-रवादी को दगे ा ।
(5) य(cid:4)द प-रवादी उप-िविनयम (4) के अधीन बोड के िविनgय से संतुo नह_ ह,ै तो वह ऐसे िविनgय का
पुनqवलोकन करने के िलए अनरु ोध कर सकेगा ।
(6) बोड, उप-िविनयम (5) के अधीन पुनqवलोकन का िनपटारा, ऐसे आदेश 0ारा, िजसमD इस संबंध म Dराय दी गई
हो (cid:4)क कोई 1थमदoृ या मामला िवpमान ह ै अथवा नह_, पुनqवलोकन के िलए अनुरोध क( 1ाि= के तीस (cid:4)दन के भीतर
करेगा।
(7) जहा ं बोड क( इस िविनयम के अधीन यह राय ह ै (cid:4)क कोई 1थदoृ या मामला िवpमान ह ै वहा ं वह यथा-
आवiयक, भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड (िनरी(cid:29)ण और अJवेषण) िविनयम, 2017 के िविनयम 3 के उप-
िविनयम (3) के अधीन िनरी(cid:29)ण का आदशे , िविनयम 7 के उप-िविनयम (2) के अधीन अJवषे ण का आदशे कर सकेगा या
िविनयम 11 के उप-िविनयम (2) के अधीन कारण बताओ सूचना जारी कर सकेगा ।
(8) जहा ं बोड क( यह राय ह ै(cid:4)क प-रवाद तु[छ नह_ ह ैवहां वह िविनयम 3 के उप-िविनयम (3) के अधीन 1ा= दो
हजार पांच सौ Gपए क( फ(स का 1ितदाय करेगा ।
अअअअ(cid:23)(cid:23)(cid:23)(cid:23)ययययाााायययय 5555
ससससााााििििंंंं 4444ययययकककक////
8. बोड , िशकायत4 और प-रवाद4 क( 1ाि= और िनपटान के बारे म D अपनी वैबसाइट पर कािलकतः सिं (cid:29)= सांिkयक( 1कट
करेगा ।
(cid:25)(cid:25)(cid:25)(cid:25)7777पपपप कककक
[भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड (िशकायत और प-रवाद िनवारण 1(cid:4)?या) िविनयम, 2017 के िविनयम 3 के
उप-िविनयम (3) के अधीन]
तारीख...............
सेवा मD,
भारतीय (cid:4)दवाला और शोधन अ(cid:29)मता बोड
(यहां बोड का पता िलिखए)
महोदय/महोदया,
िवषय: ......................[सेवा 1दाता/सहयु3 Kि3 का नाम] के िवGH प-रवाद
म @ एतtारा............... [सेवा 1दाता/सहयु3 Kि3 का नाम] के िवGH प-रवाद 1Oतुत करता u ं । इसका िववरण नीच े
उपवqणत ह:ै
(cid:1)म सं. िविशि(cid:10)या ं वण(cid:14)न
1 प(cid:17)रवादी का नाम
2 प(cid:17)रवादी क(cid:22) पहचान आधार सं./सी.आई.एन.
3 य(cid:25)द प(cid:17)रवाद प(cid:17)रवादी क(cid:22) ओर से फाइल (cid:25)कया गया ह ै तो
#ािधकृत #ितिनिध का नाम
4 #ािधकृत #ितिनिध क(cid:22) पहचान आधार सं.
5 प&-’वहार के िलए प(cid:17)रवादी/#ािधकृत #ितिनिध का पूरा पता
(ईमेल आई.डी. और फोन नं. सिहत)
6 उस सेवा #दाता/उसके सहयु, ’ि,य- के नाम, िजसके िव01
प(cid:17)रवाद (cid:25)कया गया ह ै
7 सेवा #दाता क(cid:22) पहचान आधार सं./सी.आई.एन.(य(cid:25)द 5ात हो)
8 सेवा #दाता का पूरा पता (ईमेल आई.डी. और फोन नं. सिहत)
9 (cid:25)कसी सेवा #दाता या उसके (cid:25)कसी सहयु, ’ि, 9ारा संिहता कृपया, यथाि>थित, सही-सही धारा, उपधारा, िनयम,
या उसके अधीन बनाए गए िनयम-, िविनयम- या (cid:25)दशािनदश< - िविनयम या खंड का उ@रण दA ।¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 5
या बोड(cid:14) 9ारा जारी (cid:25)कए गए प(cid:17)रप&- या िनदशे - के अिभकिथत
उDलंघन का िववरण ।
10 सेवा #दाता या उसके सहयु, ’ि,य- के अिभकिथत आचरण कृपया िववरण द A।
या (cid:25)(cid:1)याकलाप का, ऐसे आचरण या (cid:25)(cid:1)याकलाप क(cid:22) तारीख
और >थान सिहत िववरण, िजससे िविध के उपबंध- का उDलंघन
Gआ है ।
11 उस पीड़ा का िववरण, चाह े वह धनीय हो या अIयथा, जो
प(cid:17)रवादी को Gई ह ै।
12 सेवा #दाता या उसके सहयु, ’ि,य- के आचरण या
(cid:25)(cid:1)याकलाप 9ारा प(cid:17)रवादी या (cid:25)कसी अIय पणधारी को (cid:25)कस
#कार पीड़ा का(cid:17)रत Gई ।
13 अिभकिथत उDलंघन के समथ(cid:14)न मA साJय का िववरण ।
14 Kया प(cid:17)रवादी को कोई िशकायत ह?ै य(cid:25)द हां तो उसका
िनवारण (cid:25)कस #कार (cid:25)कया जा सकता ह?ै
15 Kया प(cid:17)रवाद के िलए वाद-हते ुक उLपM होने के पNतालीस (cid:25)दन-
के भीतर प(cid:17)रवाद फाइल (cid:25)कया जा रहा ह?ै
य(cid:25)द नहO, तो िवलंब के कारण- को >प(cid:10) करA ।
16 Kया 2500/- 0पए क(cid:22) फ(cid:22)स का संदाय (cid:25)कया गया ह?ै हा/ंनहO
17 प(cid:17)रवादी का खाता सं., िजसमA फ(cid:22)स का #ितदाय (cid:25)कया जा
सकेगा ।
18 Kया प(cid:17)रवादी अपनी पहचान को गोपनीय रखना चाहता ह?ै हा/ंनहO
19 प(cid:17)रवाद के समथ(cid:14)न मA संलS द>तावेज़- क(cid:22) सूची: क. #ािधकार-प&, य(cid:25)द यह (cid:25)कसी #ािधकृत #ितिनिध 9ारा
फाइल (cid:25)कया गया ह;ै
ख. 2500/- 0पए का मांगदये UाVट/बोड(cid:14) के खाते मA
2500/- 0पए जमा करने क(cid:22) आनलाइन अिभ>वीकृित
ग.
घ.
ङ.
20 प(cid:17)रवाद के समथ(cid:14)न मA कोई अIय िववरण
भवदीय
हOता(cid:29)र
प-रवादी/1ािधकृत 1ितिनिध का नाम
सससस8888ययययाााापपपपनननन
म.@.................................. प-रवादी/प-रवादी का 1ािधकृत 1ितिनिध यह घोषणा करता u ं(cid:4)क ऊपर जो कुछ किथत ह ैवह
मेरी सवw2म जानकारी और िवxास के अनुसार सही ह ै।
आज तारीख.........................20 को सPयािपत
हOता(cid:29)र
प-रवादी/1ािधकृत 1ितिनिध का नाम
तारीख:
Oथान:
डॉ. एम. एस. साu, अyय(cid:29)
[िवlापन-III/4/असा./330/17(482)]6 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4]
INSOLVENCY AND BANKRUPTCY BOARD OF INDIA
NOTIFICATION
New Delhi, the 6th December, 2017
No. IBBI/2017-18/GN/REG/21.—In exercise of the powers conferred under sections 196, 217, read
with section 240 of the Insolvency and Bankruptcy Code, 2016 (31 of 2016), the Insolvency and Bankruptcy
Board of India hereby makes the following Regulations, namely :—
CHAPTER I
PRELIMINARY
1. Short title, commencement and application.
(1) These regulations may be called the Insolvency and Bankruptcy Board of India (Grievance and
Complaint Handling Procedure) Regulations, 2017.
(2) These regulations shall come into force on the date of their publication in the Official Gazette.
(3) These regulations shall apply to grievances and complaints against service providers.
2. Definitions.
(1) Unless the context otherwise requires-
(a) “aggrieved” means a stakeholder who has filed a grievance with the Board on failing to get
his grievance redressed from the concerned service provider;
(b) “associated person” means a proprietor, partner, director, officer, or an employee of a service
provider, a professional or a valuer engaged by a service provider or any other person acting
for or on behalf of a service provider;
(c) “Board” means the Insolvency and Bankruptcy Board of India established under sub-section
(1) of section 188 of the Code;
(d) “Code” means the Insolvency and Bankruptcy Code, 2016 (31 of 2016);
(e) “complaint” means a written expression by a stakeholder alleging contravention of any
provision of the Code or rules, regulations, or guidelines made thereunder or circulars or
directions issued by the Board by a service provider or any of its associated persons and
includes a complaint-cum-grievance;
(f) “complaint-cum-grievance” means a complaint and grievance in the same matter.
(g) “complainant” means a stakeholder who has filed a complaint or a complaint-cum-grievance
with the Board;
(h) “grievance” means a written expression by a stakeholder of his suffering on account of
conduct of a service provider or its associated persons;
(i) “service provider” means an insolvency professional agency, an insolvency professional, an
insolvency professional entity or an information utility;
(j) “stakeholder” means a debtor, a creditor, a claimant, a service provider, a resolution
applicant and any other person having an interest in the insolvency, liquidation, voluntary
liquidation, or bankruptcy transaction under the Code.
(2) The words and expressions used and not defined in these regulations, but defined in the Code,
shall have the same meaning as assigned to them in the Code.
CHAPTER II
FILING OF GRIEVANCE AND COMPLAINT
3. Filing of grievance and complaint.
(1) A stakeholder, who wishes to file a grievance, shall file it with the Board.
(2) A grievance shall state:-¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 7
(i) details of identity of the aggrieved;
(ii) details of identity of the service provider;
(iii) details of the conduct of the service provider that has caused the suffering to the aggrieved;
(iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone;
(v) how the conduct of the service provider has caused the suffering of the aggrieved;
(vi) details of his efforts to get the grievance redressed from the service provider and why the
response, if any, of the service provider is not satisfactory; and
(vii) how the grievance may be redressed.
(3) A stakeholder, who wishes to file a complaint, shall file it with the Board in Form A along with a
demand draft for two thousand and five hundred rupees drawn in favour of the Insolvency and
Bankruptcy Board of India payable at New Delhi or an online acknowledgement of two thousand
and five hundred rupees paid to the credit of the Board towards fee.
(4) A grievance or a complaint, as the case may be, shall be filed within forty-five days of the
occurrence of the cause of action for the grievance or the complaint:
Provided that a grievance or a complaint may be filed after the aforesaid period, if there are
sufficient reasons justifying the delay, but such period shall not exceed 30 days.
(5) A grievance or a complaint shall be filed with the Board online:
Provided that a grievance or complaint shall be filed by mail at
complaintsandgrievances@ibbi.gov.in or by post or hand delivery at the Office of the Board, until
the Board provides a facility for online filing of grievances and complaints.
4. Identity of the stakeholder.
(1) A stakeholder filing a grievance, or a complaint shall disclose its identity in the grievance or the
complaint, as the case may be, and also the identity of the authorised representative, who is
authorised to file it.
(2) A stakeholder filing a grievance or a complaint, as the case may be, may request the Board to keep
its identity confidential and in that case the Board shall keep it confidential unless its disclosure is
necessary for processing the grievance or complaint or under any law.
5. Registration number.
(1) Where the Board is in receipt of more than one grievance or more than one complaint in the same
matter, it may club such grievances or such complaints together for their disposal.
(2) The Board shall assign a unique registration number to every grievance and every complaint and
communicate the said registration number to the aggrieved or the complainant within a week of its
receipt.
(3) The Board shall not take any cognizance of any anonymous grievance or complaint.
CHAPTER III
DISPOSAL OF GRIEVANCE
6. Disposal of grievance.
(1) The Board may seek additional information and records from the aggrieved and information and
records from the concerned service provider to decide if the grievance requires any redress by the
service provider.
(2) The aggrieved and the service provider shall submit the information and records sought under sub-
regulation (1) within fifteen days thereof.
(3) The Board shall close the grievance within forty-five days of its receipt if it does not require any
redress.
(4) The Board shall direct the service provider to redress the grievance within forty-five days of its
receipt if it requires any redress.8 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4]
CHAPTER IV
DISPOSAL OF COMPLAINT
7. Disposal of complaint.
(1) The Board may seek additional information and records from the complainant and information
and records from the concerned service provider to form a prima facie view whether the
contravention alleged in the complaint is correct.
(2) The complainant and the service provider shall submit the information and records sought
under sub-regulation (1) within fifteen days thereof.
(3) The Board shall form an opinion whether there exists a prima facie case within forty-five days
of the receipt of the complaint.
(4) The Board shall close the complaint where it is of the opinion under sub-regulation (3) that
there does not exist a prima facie case and communicate the same to the complainant.
(5) If the complainant is not satisfied with the decision of the Board under sub-regulation (4), he
may request a review of such decision.
(6) The Board shall dispose of the review under sub-regulation (5) within thirty days of the receipt
of the request for review by an order with an opinion whether there exists a prima facie case.
(7) Where the Board is of the opinion under this regulation that there exists a prima facie case, it
may order an inspection under sub-regulation (3) of regulation 3, order an investigation under
sub-regulation (2) of regulation 7 or issue a show cause notice under sub-regulation (2) of
regulation 11 of the Insolvency and Bankruptcy Board of India (Inspection and Investigation)
Regulations, 2017, as may be warranted.
(8) Where the Board is of the opinion that the complaint is not frivolous, it shall refund the fee of
two thousand five hundred rupees received under sub-regulation (3) of regulation 3.
CHAPTER V
STATISTICS
8. The Board shall periodically disclose summary statistics about receipt and disposal of grievances and
complaints on its web site.
Form A
[Under sub-regulation (3) of regulation (3) of the Insolvency and Bankruptcy Board of India (Grievance and
Complaint Handling Procedure) Regulations, 2017]
Date ……….
To
Insolvency and Bankruptcy Board of India
(Write here the address of the Board)
Dear Madam / Sir,
Subject: Complaint against [name of the service provider / associated person]
I, hereby submit a complaint against [name of the service provider / associated person]. The details of the
same are set out as under:
Sl. No. Particulars Description
1 Name of the complainant
2 Identity of the complainant Aadhaar No / CIN
3 Name of the authorised representative, if
complaint is filed on behalf of the
complainant¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 9
4 Identity of the authorised representative Aadhaar No.
5 Complete address for correspondence with
complainant / authorised representative:
(Along with Email ID & Phone No.)
6 Name of the service provider / its
associated persons complained against
7 Identity of the service provider Aadhaar No / CIN (If known)
8 Complete address of the service provider
(Along with Email ID & Phone No)
9 Details of the alleged contravention of any Please quote the exact section, sub-section, rules,
provision of the Code or rules, regulations, regulation, or clause, as the case may be.
or guidelines made thereunder or circulars
or directions issued by the Board by a
service provider or its associated persons.
10 Details of alleged conduct or activity of Please narrate details.
the service provider or its associated
persons, along with date and place of such
conduct or activity, which contravenes the
provision of the law.
11 Details of suffering, whether pecuniary or
otherwise, the complainant has undergone.
12 How the conduct or activity of the service
provider or its associated persons has
caused the suffering of the complainant or
to any other stakeholder.
13 Details of evidence in support of alleged
contravention.
14 Does the complainant have a grievance? If
so, how it may be redressed?
15 Is complaint being filed within forty-five
days of the occurrence of the cause of
action for the complaint?
If not explain the reasons for delay.
16 Whether the fee of Rs.2500 has been paid Yes / No
17 The Bank account No. and details of the
complainant to which the fee can be
refunded
18 Whether the complainant wishes to keep Yes / No.
its identity confidential
19 List of documents attached in support of a. Authorisation, if it is filed by an authorised
the complaint: representative;
b. Demand draft for Rs.2500 / Online
acknowledgement of credit of Rs.2500 to the
account of the Board;
c.
d.
.
.
m.
n.10 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4]
20 Any other details in support of the
complaint.
Yours faithfully
Signature
Name of the Complainant / Authorised Representative
Verification
I, ………………………………., the complainant / authorised representative of the complainant do hereby
declare that what is stated above is true to the best of my knowledge and belief.
Verified today, the ……………………. day of ………………, 20xx, at ……………………
Signature
Name of the Complainant / Authorised Representative
Date:
Place:
Dr. M. S. SAHOO, Chairperson
[ADVT.-III/4/Exty./330/17/(482)]
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064
and Published by the Controller of Publications, Delhi-110054.