**Summary:**
This Securities and Exchange Board of India (SEBI) circular (SEBI/HO/MRD/MRD-1/ICC-1/P/CIR/2022/05) issued on January 5, 2022, aims to increase investor awareness and utilization of online mechanisms for grievance redressal, specifically the SCORES portal and mobile application. The circular applies to all Recognized Stock Exchanges (including Commodity Derivatives Exchanges), Depositories, and Clearing Corporations.
These entities are directed to prominently display the following on their websites and mobile applications: a direct link to lodge complaints with them, a link to the SCORES website, and a link to download the SCORES mobile app. Furthermore, these entities are required to amend their relevant byelaws, rules, and regulations to reflect this directive and communicate the implementation status to SEBI through the Monthly Development Report (MDR).
The circular is issued under Section 11(1) of the Securities and Exchange Board of India Act, 1992, and Section 10 of the Securities Contracts Regulation Act, 1956, to protect investor interests and regulate the securities market. The circular is available on the SEBI website (www.sebi.gov.in) under the "Circulars" category. For further information, Nirdosh Rajan Minz, Deputy General Manager, Market Regulation Department, can be contacted at nirdoshrmsebi.gov.in.
Key Entities Referenced
Securities and Exchange Board of India: The regulatory body issuing the circular.
SCORES portal: Online platform for investor grievance redressal.
SCORES mobile application: Mobile application for investor grievance redressal.
Recognized Stock Exchanges: Stock exchanges recognized by SEBI, including Commodity Derivatives Exchanges.
Commodity Derivatives Exchanges: Exchanges that deal with commodity derivatives.
Depositories: Organizations holding securities.
Clearing Corporations: Entities that handle the clearing and settlement of trades.
Securities and Exchange Board of India Act 1992: The act under which SEBI derives its powers.
भारतीय प्रततभूतत और तितिमय बोर्ड
Securities and Exchange Board of India
CIRCULAR
SEBI/HO/MRD1/MRD1_ICC1/P/CIR/2022/05 January 05, 2022
To,
The Managing Directors / Chief Executive Officers
All Recognized Stock Exchanges including Commodity Derivatives Exchanges/
Depositories / Clearing Corporations
Sir / Madam,
Subject: Increasing Awareness regarding Online Mechanisms for Investor Grievance
Redressal
1. Investors are encouraged to lodge their complaints through online mechanisms more
specifically through SCORES portal and SCORES mobile application for effective redressal
of grievances.
2. In this regard, in order to increases the awareness regarding online grievance redressal
mechanisms, all Recognized Stock Exchanges including Commodity Derivatives Exchanges/
Depositories / Clearing Corporations are advised to display the following on the home page
of their websites and mobile apps:
2.1. link / option to lodge complaint with them directly.
2.2. link to SCORES website/ link to download SCORES mobile app.
3. All Recognized Stock Exchanges including Commodity Derivatives Exchanges/ Depositories
/ Clearing Corporations are advised to:
3.1. Make necessary amendments to the relevant bye-laws, rules and regulations.
3.2. Communicate to SEBI, the status of the implementation of the provisions of this circular
through the Monthly Development Report(MDR).
4. This circular is issued in exercise of the powers conferred under Section 11(1) of the
Securities and Exchange Board of India Act 1992 read with Section 10 of the Securities
Page 1 of 2Contracts (Regulation) Act, 1956 to protect the interests of investors in securities and to
promote the development of, and to regulate the securities market.
5. This circular is available on SEBI website at www.sebi.gov.in under the category “Circulars”.
Yours faithfully,
Nirdosh Rajan Minz
Deputy General Manager
Market Regulation Department
Email: nirdoshrm@sebi.gov.in
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