Read or download the official PDF of this gazette notification issued by the Ministry of Personnel, Public Grievances & Pensions on 19th August 2026. Classified under Press Release.
Executive Summary
The 2nd India–Malaysia Joint Working Group Meeting on ‘Cooperation in the Field of Public Administration and Governance Reforms’ was held on August 18, 2026, to strengthen bilateral ties and institutional engagement. Key discussions focused on reviewing the progress of capacity-building programs and adopting a three-year "2027-2029 Strategic Roadmap" for the Malaysia-India Governance Partnership. The meeting emphasized the exchange of best practices in digital governance and AI-driven citizen services to enhance public service delivery.
Key Points / Main Content
Bilateral Framework and Coordination
Confirmed and adopted the minutes of the inaugural meeting held on November 13, 2024.
Designated specific "Points of Contact" from both nations to facilitate the coordination and implementation of agreed activities.
Recognized the elevation of the bilateral relationship to a Comprehensive Strategic Partnership as of August 2024.
Capacity Building and Training
Reviewed the current Indian Technical and Economic Cooperation (ITEC) Programme, with Malaysia providing positive feedback on academic modules and field visits.
Discussed the planning and implementation of capacity-building programmes for the 2026 and 2027 cohorts.
Proposed the development of specialized training programmes specifically designed for senior Malaysian officials.
Public Sector Modernization and Digital Governance
Malaysia presented its transformation approach based on "People, Process and Technology," focusing on AI, cloud services, and blockchain.
India showcased the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) as a 24x7 digital citizen interface.
Highlighted the "Samadhan Didi" AI-enabled voice chatbot, launched on May 30, 2026, which provides multilingual and user-friendly grievance redressal.
Strategic Future Roadmap
Presented and discussed the "Malaysia-India Governance Partnership: 2027-2029 Strategic Roadmap."
Established a Governance & Implementation Framework to execute areas mentioned under the Memorandum of Understanding (MoU).
Committed to identifying practical, outcome-oriented areas for future cooperation to strengthen public institutions.
Impact Analysis
Department of Administrative Reforms and Public Grievances (DARPG) and NCGGImpact
These bodies are the primary Indian drivers for knowledge sharing and the implementation of the three-year strategic roadmap.
Action Required
They must coordinate the 2026-2027 training cohorts and work with Malaysian counterparts to identify concrete, outcome-oriented cooperation areas.
Public Service Department of MalaysiaImpact
The department will benefit from specialized training for senior officials and insights into India’s AI-driven grievance redressal systems.
Action Required
The department must implement the 2027-2029 Strategic Roadmap and continue providing feedback on the effectiveness of ITEC academic modules.
Ministry of External Affairs (MEA) / High Commission of India (HCI), Kuala LumpurImpact
Responsible for the diplomatic oversight and facilitation of the Comprehensive Strategic Partnership.
Action Required
Maintain active communication through designated Points of Contact to ensure the smooth execution of bilateral activities and visits.
Public Service Officials (Participants)Impact
Senior and mid-level officials will have access to upgraded, specialized capacity-building programs and digital governance expertise.
Action Required
Participants in the 2026 and 2027 cohorts must engage with the updated modules and specialized programs focused on public sector modernization.
Key Entities Referenced
Department of Administrative Reforms and Public Grievances (DARPG): The nodal Indian department responsible for leading bilateral cooperation in public administration and governance reforms.
Public Service Department of Malaysia: The primary Malaysian authority collaborating on public sector transformation, capacity building, and governance initiatives.
Centralized Public Grievance Redressal and Monitoring System (CPGRAMS): India's digital citizen interface platform highlighted for its use of AI-enabled tools like 'Samadhan Didi' to enhance grievance redressal.
Indian Technical and Economic Cooperation (ITEC) Programme: The flagship scheme under which bilateral capacity-building, training, and institutional exchange programs are conducted.
Malaysia-India Governance Partnership: 2027-2029 Strategic Roadmap: A three-year action plan and framework adopted to implement governance reforms and cooperative areas under the bilateral MoU.
Ministry of Personnel, Public Grievances & Pensions
India –
Malaysia 2nd Joint Working Group Meeting held
on Cooperation in field of Public Administration &
Governance Reforms
India-Malaysia reaffirm commitment to strengthen bilateral
cooperation in public administration, governance reforms,
capacity building and exchange of best practices
Both sides discussed measures to further strengthen
programmes between National Center for Good Governance
(NCGG) and Public Service Department of Malaysia
प्रव तथ: 19 AUG 2026 4:03PM by PIB Delhi
The 2nd India–Malaysia Joint Working Group (JWG) Meeting on ‘Cooperation in the Field of Public
Administration and Governance Reforms’ was held on 18.08.2026. The meeting was co-chaired by Shri
Puneet Yadav, Additional Secretary, Department of Administrative Reforms and Public Grievances
(DARPG), and Mr. Datuk Dr. Mohd Bakhari bin Ismail, Deputy Director General of Public Service
(Development), Malaysia. Senior officials from DARPG, Ministry of External Affairs (MEA) including
HCI, Kuala Lumpur and National Centre for Good Governance (NCGG) participated in the meeting from
the Indian side.
Welcoming the Malaysian delegation, Shri Puneet Yadav highlighted the long-standing and multifaceted
relationship between India and Malaysia, rooted in strong people-to-people ties, shared values and mutual
interests. He noted that the bilateral relationship was elevated to a Comprehensive Strategic Partnership inAugust 2024 and that the visit of Hon’ble Prime Minister Shri Narendra Modi to Malaysia in February
2026 provided further impetus to bilateral cooperation.
The JWG reviewed progress since its first meeting held on 13 November 2024. The minutes of the
inaugural meeting were confirmed and adopted, and Points of Contact from both sides were designated to
facilitate coordination and implementation of agreed activities.
The present capacity-building cooperation under the Indian Technical and Economic Cooperation (ITEC)
Programme was discussed. The Malaysian side shared positive feedback on the academic modules,
institutional and field visits, programme coordination and hospitality extended to participants. The
proposed capacity-building programmes for 2026 and 2027 cohorts were also discussed. The Malaysian
side welcomed the proposal to explore specialized programmes for senior Malaysian officials.
The meeting also witnessed an exchange of experiences on public sector Modernisation and governance
reforms. Malaysia shared its approach to public sector transformation based on People, Process and
Technology, with innovation as a key enabler. Discussions covered digital government, Artificial
Intelligence, cloud services, shared digital infrastructure, cybersecurity, blockchain, data-driven decision-
making and connected government, with emphasis on delivering simpler, faster and more citizen-centric
public services.
The Indian side shared Centralized Redressal of the Citizens’ Grievance under Centralized Public
Grievance Redressal and Monitoring System (CPGRAMS) the world’s largest 24x7 digital citizen
interface platform for Grievance Redressal. Samadhan Didi represents DARPG’s efforts to leverage
Artificial Intelligence and emerging technologies for more responsive, transparent and citizen-centric
governance. The AI-enabled voice chatbot ‘Samadhan Didi’, launched on 30 May 2026, makes
CPGRAMS more accessible, multilingual and citizen-centric. The chatbot uses conversational AI to
provide quick, simple and user-friendly responses to citizens.
The Malaysian side presented the Action plan for the Malaysia-India Governance Partnership: 2027-2029
Strategic Roadmap was discussed thereby laying the Governance & Implementation Framework and
creating a three-year roadmap for implementation of areas under the MoU.The Malaysian side appreciated the support extended by DARPG, NCGG and the High Commission of
India. Both sides welcomed the exchange of experiences and best practices and agreed to identify
concrete, practical and outcome-oriented areas of cooperation. The meeting concluded with a shared
commitment to deepen institutional engagement, knowledge sharing and capacity building, with the
objective of strengthening public institutions, improving public service delivery and enhancing citizen
experience.
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