Investor Charter Infrastructure Investment Trusts (InvITs)

CIRCULAR SEBI/HO/DDHS/DDHS-PoD-2/P/CIR/2025/89 June 12, 2025 To, Bharat InvIT Association (BIA) All Infrastructure Investment Trusts (InvITs) All Parties to InvITs All Recognised Stock Exchanges Madam / Sir, Subject: Investor Charter Infrastructure Investment Trusts (InvITs) 1. SEBI, vide Circular no. SEBI/HO/DDHS/DDHS_Div3/P/CIR/2021/672 dated November 26, 2021 (Chapter 12 of the Master Circular for InvITs dated May 15, 2024) and Circular no. SEBI/HO/DDHS/DDHS_Div3/P/CIR/2021/690 dated December 16, 2021 (Chapter 13 of Master Circular for InvITs dated May 15, 2024), issued Investor charter and format for disclosure of investor complaints by merchant banker for public offers by InvITs and by merchant bankers for private placement of units by InvITs respectively. 2. In a move to enhance financial consumer protection alongside enhanced financial inclusion and financial literacy and in view of the recent developments in the securities market including introduction of Online Dispute Resolution (ODR) platform and SCORES 2.0, it has been decided to introduce the investor charter for InvITs. 3. In view of the above and based on consultation with Hybrid Securities Advisory Committee (HySAC), investor charter for InvITs is placed at Annexure-A. 4. In this regard, BIA is advised to disseminate the Investor Charter on their website and mobile applications (if any), and display the Investor Charter at prominent places in the office. Further, InvITs are advised to bring the Investor Charter to the notice of their investors by way of disseminating the Investor Charter on their respective websites and mobile applications (if any), making them available at Page 1 of 18prominent places in the office, provide a copy of Investor Charter through e-mails/ letters etc. BIA and InvITs are also advised to review the Investor Charter from time to time and update the same in light of any changes made in the SEBI (Infrastructure Investment Trusts) Regulations, 2014 and/or circulars issued thereunder. 5. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the registered InvITs shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, on each of the aforesaid categories separately as well as collectively, latest by 7th of succeeding month, as per the format enclosed at Annexure-B to this circular. 6. The provisions of this circular shall come into force with immediate effect. 7. This circular is issued in exercise of powers conferred under Section 11(1) of Chapter IV of the Securities and Exchange Board of India Act, 1992 to protect the interests of investors in securities and to promote the development of, and to regulate the securities markets and shall come into effect from the date of this circular. 8. The recognized Stock Exchanges are advised to disseminate the contents of this Circular on their website. 9. This Circular is available on the website of the Securities and Exchange Board of India at www.sebi.gov.in under the category “Legal” and under the drop down “Circulars”. Yours faithfully Ritesh Nandwani Deputy General Manager Department of Debt and Hybrid Securities Tel No.022-26449696 Email id - riteshn@sebi.gov.in Page 2 of 18Annexure-A Investor Charter for InvITs 1. VISION To develop the Indian InvIT Industry and provide investors with transparent, efficient, and reliable investment opportunities in infrastructure assets by ensuring fair and robust regulatory mechanisms and enhance confidence among investors by protecting and promoting the interests of unitholders. 2. MISSION i. To support the development of a transparent, ethical and globally competitive InvIT industry, while upholding the highest standards of corporate governance and transparency. ii. To enact and enforce rules and regulations that promote the maintenance of high professional and ethical standards in all areas of operation of the InvIT industry. iii. To work closely with the InvIT industry to recommend and promote good business practices and a code of conduct to be followed by all InvITs in the best interests of investors. iv. To ensure infrastructure assets forming part of InvITs are professionally managed to deliver optimal performance and returns. v. To recommend standardized operational processes to be followed by the InvIT industry for the convenience and benefit of the investors. vi. To protect the interests of investors. vii. To establish a robust grievance redressal mechanism for investor protection. viii. To facilitate informed investment decisions to the investors through timely and accurate disclosures. ix. To undertake nationwide investor awareness programmes, to inform and educate existing and prospective investors about InvITs as an asset class and to educate the public about the concept and working of InvITs. x. To contribute to job creation, improved infrastructure, and increased economic activity. Page 3 of 183. DESCRIPTION OF ACTIVITIES/ BUSINESS ENTITY i. Raise funds from investors by issuing units and deploy capital in infrastructure assets, either directly or through Special Purpose Vehicles (SPVs)/Holding Companies, ensuring adherence to SEBI InvIT regulations. ii. Generate revenue from long-term infrastructure projects such as toll roads, power transmission, renewable energy, telecom towers, data centers, optical fiber lines logistics infrastructure and such other infrastructure assets. iii. Operate under a structured framework with a Sponsor, Trustee, Investment Manager, and Project Manager, ensuring adherence to SEBI InvIT regulations. iv. Optimize performance through acquisitions, operational improvements, refinancing, and strategic asset management. v. Maintain a minimum of 80% investment in operational, revenue-generating assets. vi. In case of publicly listed InvITs, a maximum investment of 10% of AUM is allowed in under-construction projects over and above investment in operational and revenue-generating assets. vii. Distribute not less than 90% of net distributable cash flows of the InvIT to unitholders periodically. viii. Provide periodic updates on NAV, acquisition, portfolio performance, financial information, corporate governance reports, credit ratings and other regulatory filings through its website. ix. Publish annual reports, half-yearly reports, quarterly reports, and valuation reports (by independent valuer) on their respective websites. x. Provide investor-friendly policies, transparent grievance redressal mechanisms, and voting rights on key matters affecting the InvIT. xi. Process unitholder’s financial and non–financial transactions / service requests. xii. Aggregate consolidated borrowings capped at 70% of the value of the InvITs. Any increase of aggregate consolidated borrowings exceeding 25% of value of InvIT but up to 49% and above 409% up to 70%, shall require unit holders’ Page 4 of 18approval and credit rating. In case of aggregate consolidated borrowings exceeding 49%, (i) funds can be utilised for acquisition or development of infrastructure projects; (ii) obtain credit rating of “AAA” or equivalent. 4. SERVICES PROVIDED FOR UNITHOLDERS Financial Transactions (Commercial Transactions) Sr. Description of Service / Frequency Time taken for providing no. Activity service 1 Pay-out of distribution  1. Publicly  Within 5 working days from the proceeds from the record Listed InvITs record date Pursuant to date – Distribution Regulation 18(6)(c) not less than once every six months in every financial year.  2. Privately Listed InvITs – Distribution not less than once every financial year 2 Refund of subscription No later than 15 days from the money in case minimum issue closing date subscription is not received Complaints/Requests Sr. Description of Service / Frequency Time taken for providing no. Activity service 1 Resolution of investor - a. Matters such as non-receipt grievances through of the annual report and notice internal grievance of postal ballot are to be redressal mechanisms of addressed by the RTA within a Page 5 of 18the Investment Manager period of 5 working days from the receipt of the request or in case, any supporting documents are required by the RTA for addressing the request, within a period of 5 working days from the receipt of such documents to the RTA’s satisfaction. b. Matters other than those referred to in point (a) above, including but not limited to distribution/interest, are to be addressed by the RTA within a period of 7 working days from receipt of the request. In case, any supporting documents are required by the RTA from the Security Holder or any other party for addressing the request, such matters will be addressed within a period of 15 days from the receipt of such documents to the RTA’s satisfaction. 2 Resolution of investor - Within 21 calendar days from grievances by SEBI for the receipt of such compliant grievances received on SCORES platform and Online Dispute Resolution Mechanism (ODR)* (*SEBI also requires that the status of investor grievances be disclosed periodically) Page 6 of 18Disclosure / Reports Sr. Description of Service / Frequency of Time taken for providing no. Activity Reporting service Intimation regarding any Within 24 hours from any such change in InvIT structure, change 1 sponsor, investment manager, or trustee Disclosure of periodic  Same for  1. First half year period of the financial information (Half- both Publicly financial year - within 45 days 2 yearly and Annual and Privately from the end of the half year. financial information) – Listed InvITs  2. Annual within 60 days from both Standalone and the end of the financial year. Consolidated*  3. Quarterly (applicable to (*as per SEBI Master InvITs with aggregate Circular) borrowing limit above 49%) - within 30 days from the end of June and December Quarter. 3 Disclosure of Half-yearly,  Same for  1. Half-Yearly Report - within Annual and Quarterly both Publicly 45 days from the end of the Reports* and Privately first half year. Listed InvITs (*as per mandatory  2. Annual Report - within 3 disclosures requirements  months from the end of the laid down in SEBI InvIT financial year. Regulations)  3. Quarterly Report (applicable to InvITs with aggregate borrowing limit above 49%) - within 30 days from the end of June and December Quarter. 4 Disclosure of valuation  1. Publicly  1. Annual Valuation to be report of all InvIT assets Listed InvITs completed within 2 months – from the end of the financial Page 7 of 18year. a) Annual 2. Half-Yearly Valuation to be b) Half-Yearly completed within 1 month (Quarterly from the end of the first half in case year. Net Debt/EV 3. Quarterly Valuation to be >49%) completed within 1 month from the end of June, September &  2. Privately December quarter (applicable Listed InvITs to InvITs with aggregate - Annual borrowing limit above 49%) (Quarterly in case Net Valuation Reports to be Debt/EV >49% disclosed within 15 days post receipt of the reports. 5 Disclosure of compliance Quarterly and 1. Part A of Annexure 15 of report on governance in Annually the Master Circular for InvIT - the format as may be within 21 days from the end of specified by the Board by each quarter the Investment Manager  2. Part B of Annexure 15 of the Master Circular for InvIT - Within 21 days from the end of financial year on an annual basis  3. Part C of Annexure 15 of the Master Circular for InvIT - within three months from the end of financial year on an annual basis 6 Disclosure of Unitholding 1. Quarterly  1. Quarterly - within 21 days Pattern for each class of from the end of each quarter 2. Listing of investors units on the  2. One day prior to listing of stock units on the stock exchanges exchanges  3. Within 10 days of any 3. In the event capital restructuring of InvIT Page 8 of 18of any capital resulting in a change restructuring exceeding 2% of the total of InvIT outstanding units of InvIT resulting in a change exceeding 2% of the total outstanding units of InvIT 7 Disclosure of asset Prompt intimation which shall acquisitions, divestments, be later than 24 hours of such or changes in the asset event which have a bearing on portfolio the performance or operations of the InvIT, including asset acquisitions, divestments, or changes in the asset portfolio, value of which exceeds 5 % of the Value of InvIT Assets. 8 Disclosure of investor Quarterly Within 21 days from the end of complaints and redressal each quarter status 9 Disclosure of Annual  Same for Within 60 days from the end of Secretarial Compliance both Publicly the financial year. Report and Privately Listed InvITs 10 Disclosure of Credit Rating To be Review to be completed within reviewed 30 days from the end of the annually by financial year and intimation to the registered be sent immediately credit rating Further, details of any credit agency rating obtained by the InvIT Also, upon and any change in the any change in disclosed rating shall also be credit rating intimated promptly. obtained by Additionally, prompt intimation Page 9 of 18the InvIT for disclosure of details of any credit rating obtained by the InvIT and any change in such rating Others Sr. Description of Service / Frequency of Time taken for providing no. Activity Reporting service 1 InvIT website to remain Continuous To be updated up to last 2 days functional and updated with latest content 5. GRIEVANCE REDRESSAL MECHANISM FOR INVESTORS i. All Infrastructure Investment Trusts (InvITs) are required to publicly display their investor grievance redressal policy on their websites, outlining the process for how investors can lodge and resolve complaints against the InvIT. ii. In case of any grievance / complaint, an investor should approach the Compliance Officer/ RTA/ Investor Relations Person of the concerned InvIT. The name and the contact details of the Compliance Officer/ RTA/ Investor Relations Person are mentioned on the website of the concerned InvIT, whom one may approach / write to in case of any query, complaints or grievance. iii. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s portal, named 'SCORES', which is a centralized web-based complaints redress system. SEBI takes up the complaints registered via SCORES (https://scores.gov.in/scores/Welcome.html) and Online Dispute Resolution Mechanism (ODR) with the concerned InvIT for timely redressal. SCORES facilitates tracking the status of the complaint and ODR is a platform to file complaints/dispute for resolution through online conciliation and arbitration. iv. Investors may send their physical complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051 Page 10 of 186. DO’s and DON’Ts FOR INVESTORS A. DO’s FOR THE INVESTORS i. Check registration status of the InvIT on SEBI website before investing in them. ii. Read all offer related documents and understand the risks involved and suitability of the investment to the investor’s risk profile. iii. Provide and keep updated KYC details including address, tax status, residency, and other key information such as PAN & bank account details including details in demat account. iv. Provide own email address and mobile number and to promptly notify changes to this information, if any to the Depository Participant (DP). v. Follow respective InvIT’ s websites and Stock Exchange(s) website for regular updates and disclosures. vi. Periodically check the holdings directly through the website of depositories / depository participants. vii. Consider availing nomination facility through Demat Account in respect of investments made in InvITs. viii. Invest through registered and regulated entities ix. Conduct thorough research or consult financial advisors before investing. x. Stay informed about regulatory changes and their impact on investments. xi. Understand and stay informed about the tax implications related to investing in InvITs, including taxation on capital gains on sale of units xii. Keep critical information such as user ID, password, etc. confidential. Do change the passwords frequently. xiii. Read communications / notices / financial reports / press releases / FAQs, etc. sent / or published by the InvIT via newspapers, email, website, etc. B. DONT’s FOR THE INVESTORS i. Do not invest based solely on hearsay or unsolicited advice. ii. Do not fall for the promise of indicative or exorbitant or assured returns. iii. Do not invest in unregistered or unauthorized investment schemes that claim to be InvITs. iv. Do not ignore the terms and conditions outlined in investment documents. v. Do not avoid delaying the reporting of any discrepancies or grievances. Page 11 of 18vi. Do not issue blank cheques or blank signed transaction instructions. vii. Do not use third-party bank accounts for fund flows for subscription of units. 7. RIGHTS OF INVESTORS i. Right to receive timely distributions as per the declared schedule made by the InvIT and SEBI mandates (at least half-yearly for publicly listed InvITs and at least annually for privately listed InvITs). ii. Right to vote on significant matters, including the acquisition of new assets, borrowing, related party transactions, appointment or change of the Investment Manager, and induction or exit of a Sponsor (with an exit option for dissenting voters) and such other matters which requires unitholders consent as per Regulation 22 of SEBI InvIT Regulations. iii. Right to access a full valuation report of all InvIT assets at least annually for both publicly and privately listed InvITs. iv. Right to receive Form 64B (Annual Statement of Income Distributed) within statutory timeline v. Right to receive Annual and Half-Yearly report of the InvIT including financial information, auditors report and valuation report. vi. Right to be informed of any disclosures that may materially impact investments in the InvIT. vii. Right to participate in meetings and vote on matters affecting the InvIT. viii. Right to privacy of personal information in accordance with applicable laws. ix. Right to information about the grievance redressal process, including escalation mechanisms. x. Right to timely redressal of grievances within the regulatory timelines by the Compliance Officer. xi. Right to escalate unresolved complaints to SEBI via the SCORES or ODR portal xii. Right to receive corporate actions such as rights issue etc. xiii. Right to appoint a Unitholders’ Nominee Director by unitholders holding 10% or more of the total outstanding units of the InvIT, either individually or collectively. xiv. Right to inspect the requisite documents/ records as stated in the notice of Investors’ Meeting or Postal Ballot, if any, at the principal place of business of Page 12 of 18the InvIT during office hours on all working days from the date of dispatch of the notice until the day of such Meeting or completion of Postal Ballot. xv. Right to request to call unit holders meeting for such matters as prescribed under the SEBI InvIT regulations. 8. RESPONSIBILITIES OF INVESTORS i. To read all offer-related documents carefully before investing. ii. To invest only through registered and regulated entities; avoid speculation, rumours, or informal advice. iii. To stay informed about the InvIT’ s performance, market conditions, and regulatory updates. iv. To consistently monitor and comply with SEBI Circulars and amendments to SEBI InvIT Regulations. v. To use designated grievance redressal channels for raising concerns and resolving issues. vi. To keep critical information such as user IDs, passwords, and financial details confidential. vii. To be cautious of misleading promises of assured, indicative, or exorbitant returns. viii. To regularly review communications, notices, addendums, FAQs and press releases from the InvIT via website, newspapers, email, and official sources. ix. To provide and keep KYC details updated with the Depository Participant (DP), including address, tax status, residency, PAN, and bank account details including details in demat account. x. To ensure that email address and mobile number are up to date and promptly update any changes with the DP. 9. DUTIES OF BHARAT INVITS ASSOCIATION AS A DESIGNATED BODY FOR REDRESS OF INVESTOR COMPLAINTS i. Support Grievance Redressal: To support grievance redressal in a transparent and efficient manner for all the Stakeholders. They can lodge a grievance against any InvIT industry member by emailing at bia@bharatinvitsassociation.com Page 13 of 18ii. To act as a Facilitator between the Investors and BIA members: Facilitate communication between investors and the concerned BIA member in case of disputes. iii. Ensuring Timely Resolution: To monitor all complaints received on the SCORES portal assigned to BIA as a designated body, coordinate with relevant members and ensure that the complaints are resolved within the stipulated timeframe. Page 14 of 18Annexure-B Format for Investor Complaints Data to be displayed by InvITs on their respective websites Part A: Total complaints report (including complaints received through SCORES) For the Quarter ending: All complaints including SCORES SCORES complaints Complaints Number of investor complaints pending at the beginning of the Quarter Number of investor complaints received during the Quarter Number of investor complaints disposed of during the Quarter. Number of investor complaints pending at the end of the Quarter. Average time taken for redressal of complaints for the Quarter Complaints pending during FY FY/QE__________ Less 1-3 3-6 6-9 9-12 Greater Total than 1 months months months months than 12 month months All complaints SCORES complaints Page 15 of 18Complaints resolved during FY FY/QE__________ Less 1-3 3-6 6-9 9-12 Greater Total than 1 months months months months than 12 month months All complaints SCORES complaints Part B: For Financial year ending All complaints including SCORES Complaints SCORES complaints Number of investor complaints pending at the beginning of the year Number of investor complaints received during the year Number of investor complaints disposed of during the year. Number of investor complaints pending at the end of the year. Average time taken for redressal of complaints for the year Page 16 of 18Part C: For disclosure in the Annual Report All complaints including SCORES SCORES complaints Complaints Number of investor complaints pending at the beginning of the year Number of investor complaints received during the year Number of investor complaints disposed of during the year. Number of investor complaints pending at the end of the year. Average time taken for redressal of complaints for the year Part D: Trend of monthly disposal of complaints (including complaints received through SCORES) Sr. Month Carried Received Resolved* Pending** Nos: forward from previous quarter 1 2 3 4 5 6 1. April- YYYY 2. May- YYYY 3. June- YYYY 4. July- YYYY Grand Total *Should include complaints of previous month resolved in the current month. If any. ** Should include total complaints pending as on the last day of the month, if any. Page 17 of 18Part E: Trend of annual disposal of complaints (including complaints received through SCORES) Sr. Year Number of Number of Number of Number of Nos.: complaints complaints complaints complaints carried forward received resolved pending at from previous during the during the the end of year year year the year 1. 2019-20 2. 2020-21 3. 2021-22 4. 2022-23 5. 2023-24 6. 2024-25 Grand Total Page 18 of 18