Online service delivery to the businesses

(cid:315)(cid:175)ೇಷ (cid:170)ಾಜ(cid:205) ಪ(cid:294)(cid:206)(cid:144)ೆ ¨sÁU À – 1 24 2025 04 1946) . 116 Part – I BENGALURU, MONDAY, 24, FEBRUARY, 2025 (PHALGUNA, 04, SHAKAVARSHA, 1946) No. 116 PROCEEDINGS OF GOVERNMENT OF KARNATAKA

Sub: Online service delivery to the businesses for effective governance - Ease of Doing Business-reg.

Read: 1. State Level Business Reforms Action Plan 2024 release by Department for Promotion of Industry & Internal Trade.

2. EODB Coordination committee meeting held on 25-07-2024 under the chairpersonship of Additional Chief Secretary to Government cum Development Commissioner to the Government.

3. Government Order No:CI 179 IAP (e) 2020, dated 29-01-2021 and 30-01-2021.

4. DPAR 29 PRJ 2020, Bengaluru, dated 09-08-2021.

Preamble:

Government of Karnataka has undertaken several measures for improvising Ease of Doing Business in the State. Additionally, the Karnataka Industrial Area Development Board (KIADB) is actively working to faster entrepreneurial and industrial growth through its statewide operations.

As per the guidelines and directives issued vide (1)and (2) above, KIADB has developed online systems for Government to Business (G2B) service delivery. In addition to services made online vide (3), following new services has been included:

 Obtaining Sewerage Connection  Permission for Alteration and Addition/Revision/Revalidation of Building Plan/Permission for Demolition and Reconstruction of Building It must be ensured that all the applications are submitted online only, with no requirement for submissions of hard copy in person. The online system must facilitate applicants to fill the online application form, upload documents, e-payment, tracking of application status, download the final digitally signed approval certificate. The applicant shall receive SMS and e-mail notifications at critical stages of application processing such as application submission, queries related to application submission, response and approval or rejections at various levels, respectively.The

(1)2 portal shall also provide a provision for Third-Parties to verify the authenticity of the approval/permission granted by the department based on unique reference number.

In addition, an online dashboard (application-wise) shall also made available in public domain providing information on number of applications received and granted, time taken, and fee incurred to grant approvals/certificate.

Hence, this order.

GOVERNMENT ORDER NO:CI 94 IAP 2025.

BENGALURU, Dated:24.02.2025.

The following key features are mandated in the online system/portal for all G2B services provided by KIADB including (3) above;

1) Standard Operating Procedures for Government to Business (G2B) services with timelines, step by step approval process, document checklists and applicable fee (if any) is published online and KIADB will ensure that portal shall be regularly reviewed and updated.

2) Online systems of KIADB services facilitate a. Online application submission without any physical touch-point/ offline submission. b. E-Payment of applicable fee for approval/permissions/NOC, if any.

c. Online facility for tracking the application status for the applicant d. Online functionality for Third-party verification to check the authenticity of the approval/ permissions/ NOCs granted by the department.

e. Facility to download digitally signed approval certificate in applicant’s login.

3) System generated SMS and e-mails to the applicant at the critical stages of the application.

4) Timelines for delivery of the above services are mandated under Karnataka SAKALA Services Act, 2011 and (Amendment) Act, 2014. The application will be disposed-off within the stipulated timeline notified by the department. In case of breach of service delivery timelines, grievance mechanism/escalation matrix shall be applicable as pernotification.

5) Department vide ref. 4 has also adopted iPGRS and grievances are being handled through online portal only. The portal also includes working procedures and escalation mechanism for time-bound redressal.

6) Dashboard with data display on the number of applications received and granted, fee incurred to grant approvals/certificate and the average time/fee taken by the Department to complete the entire approval process. The dashboard comprises all parameters as per DPIIT, GoI guidelines and being updated on daily basis and displays date & time stamp. Department may add additional fields in dashboard (as may be required).R.N.I. No. KARBIL/2001/47147 POSTAL REGN. No. RNP/KA/BGS/2202/2017-19 Licensed to post without prepayment WPP No. 297 3

7) The application module and dashboard has been integrated for displaying updated data on portal on real time/daily basis and user shall be able to drill down to application-level details such as application number (masked), application date and approval date, statutory fee paid under different heads (as applicable) defined by the department, average fee and others.

8) An online real time dashboard on quality of water has also been published on its official website to provide information covering water pressure and water quality - Turbidity

9) Online mechanism for feedback has been linkedwith online application and maintained by the department for internal assessments.

10) Provisions to dispute the decision of the KIADB/local authority included by Government in Unified Building By-laws

11) ULB's to include sustainable water use practices such as Rainwater harvesting/ Solid waste/ bio-sludge management as a mandatory requirement while providing construction permits for new buildings and as a mandatory.

12) To provide new water connections, it has been mandated that all internal/external water installation works shall be carried out by a licensed

professional plumber and the frequency will be as follows: a. Based on self-certification by the Licensed professional, one-time inspection shall be carried out by the concerned official (water cell) b. Quality and safety check will be undertaken for installation works by licensed professionals Plumber.

c. Qualification of Licensed professional shall be as per Government

Notification.

13) KIADB is notifying business units/consumers regarding water supply related planned maintenance/outages next 1 month in advance and the data/information has been available on the portal.

14) Plug and Play option Shall be integrated with Online Single Window System Procedure timelines and rules for Obtaining the land and all requisite Clearance shall be Published on KIADB Portal It is, hereby, instructed not to accept any manual application/submission of documents in addition to the details submitted by the applicant through online mode.

This order shall come into effect from the date of publication of this order.

By order and in the name of Governor of Karnataka, (C.V. Haridasan) Under Secretary to Government (I.D) Commerce and Industries Department. [ ಮುದ(cid:206)ಕರು (cid:178)ಾಗೂ ಪ(cid:206)(cid:144)ಾಶಕರು:- ಸಂಕಲ(cid:163)ಾ(cid:297)(cid:144)ಾ(cid:312)ಗಳ(cid:133), ಕ(cid:163)ಾ(cid:143)ಟಕ (cid:170)ಾಜ(cid:205)ಪತ(cid:206), ಸ(cid:144)ಾ(cid:143)(cid:312) (cid:144)ೇಂದ(cid:206) ಮುದ(cid:206)(cid:158)ಾಲಯ, (cid:166)ೆಂಗಳ(cid:136)ರು