**Summary:**
On September 10, 2025, the Telecom Regulatory Authority of India (TRAI) issued an order mandating Distribution Platform Operators (DPOs) to submit Performance Monitoring Reports (PMRs) on a monthly and quarterly basis. This order, issued under section 12 of the Telecom Regulatory Authority of India Act, 1997, applies to DTH operators, Multi System Operators (MSOs), Headend-in-the-Sky (HITS) operators, and Internet Protocol Television (IPTV) operators.
This order updates previous reporting requirements initially established in 2008 and revised in 2019, reflecting amendments to the regulatory framework, including the Tariff Order, Interconnection Regulations, and Quality of Service Regulations. The updated reporting formats are annexed to the order.
DPOs are required to furnish the following reports to TRAI:
1. **Monthly Performance Monitoring Report (MPMR):** To be submitted in the format prescribed in Annexure-I, within ten days from the end of each month.
2. **Quarterly Performance Monitoring Report (QPMR):** To be submitted in the format prescribed in Annexure-II, within fifteen days from the end of each quarter.
The submission of QPMRs is optional for DPOs whose active subscriber base, as of the last day of the preceding financial year, does not exceed thirty thousand.
This reporting framework aims to ensure effective monitoring of compliance, promote transparency, protect consumer interests, and facilitate the orderly growth of the broadcasting and cable TV services sector. The complete order is available on TRAI’s website (www.trai.gov.in). For clarifications or information, contact Shri Abhay Shanker Verma, Principal Advisor (BCS), at email: pradvbcs@trai.gov.in or Telephone: 91-11-20907761.
Key Entities Referenced
Ministry of Communications: The Indian government ministry that issued the order.
Distribution Platform Operators DPOs: Entities like DTH, MSOs, HITS, and IPTV operators that distribute broadcasting services.
Telecom Regulatory Authority of India TRAI: The regulatory body in India that issued the order under the TRAI Act, 1997.
Telecom Regulatory Authority of India Act, 1997: The act under which TRAI is empowered to issue orders and regulations.
DirecttoHome DTH operators: A type of Distribution Platform Operator providing broadcasting services directly to homes.
Multi System Operators MSOs: A type of Distribution Platform Operator providing broadcasting services.
HeadendintheSky HITS operators: A type of Distribution Platform Operator providing broadcasting services.
Internet Protocol Television IPTV operators: A type of Distribution Platform Operator providing broadcasting services via the internet protocol.
Ministry of Communications
Order to Distribution Platform Operators (DPOs) to
submit Performance Monitoring Reports on Monthly
and Quarterly basis
Posted On: 10 SEP 2025 11:13AM by PIB Delhi
The Telecom Regulatory Authority of India (TRAI) has issued an Order today under section 12 of the
Telecom Regulatory Authority of India Act, 1997, directing Distribution Platform Operators (DPOs), i.e.
DTH operators, Multi System Operators (MSOs), Headend-in-the-Sky (HITS) operators and Internet Protocol
Television (IPTV) operators to furnish Performance Monitoring Reports (PMRs) on a monthly and quarterly
basis for broadcasting services.
th
The Authority had earlier, vide its Order dated 24 July 2008, mandated Direct-to-Home (DTH) operators to
submit quarterly performance monitoring reports (Q-PMRs). Subsequently, in June 2019, TRAI revised the
formats and extended the reporting requirement to DTH operators, Multi System Operators (MSOs),
Headend-in-the-Sky (HITS) operators.
In view of the amendments notified in the regulatory framework, including the Tariff Order, Interconnection
Regulations and Quality of Service Regulations, TRAI has now updated the reporting formats. These formats
have been annexed to the present order to submit reports by all DPOs.
Accordingly, all the DPOs are required to furnish the following reports to TRAI:
(i) Monthly Performance Monitoring Report (M-PMR) in the prescribed format (Annexure-I),
within ten days from the end of each month; and
(ii) Quarterly Performance Monitoring Report (Q-PMR) in the prescribed format (Annexure-II),
within fifteen days from the end of each quarter.
The furnishing of Q-PMR shall be optional for DPOs whose active subscriber base, as on the last day of the
preceding financial year, does not exceed thirty thousand.
The reporting framework is aimed at ensuring effective monitoring of compliance, promoting transparency,
protecting consumer interest, and facilitating the orderly growth of the broadcasting and cable TV services
sector.
A copy of the Order is available on TRAI’s website (www.trai.gov.in).
For clarification/information, if any, Shri Abhay Shanker Verma, Principal Advisor (B&CS), may be
contacted at email: pradvbcs@trai.gov.in or Telephone: +91-11-20907761.
****
Samrat / Allen
(Release ID: 2165166)