**Summary:**
This document addresses Lok Sabha Unstarred Question No. 2143 regarding anomalies and grievances related to the implementation of the One Rank One Pension (OROP) scheme. The Minister of State in the Ministry of Defence, Shri Sanjay Seth, affirms that the government addresses these issues through timely clarifications and several established mechanisms.
Specifically, the government utilizes the following measures:
1. **SPARSH Service Centres (SSCs):** A network of 202 departmental SSCs, branches of 16 banks, and 4.63 lakh Common Service Centres (CSCs) across India addresses pension-related grievances, including those pertaining to OROP implementation, in coordination with SPARSH-PDAs.
2. **Pension Call Centre:** The Pension Call Centre of PCDAP is equipped to handle OROP-related inquiries. Call center executives are trained on OROP policy and provisions to resolve issues in consultation with SPARSH and concerned PDAs.
3. **Centralised Public Grievance and Monitoring System (CPGRAMS):** Grievances received through CPGRAMS are addressed according to government policy on OROP within defined timeframes.
4. **Raksha Pension Samadhan Aayojan (RPSA):** These outreach programs are conducted across the country to facilitate the redressal of pensioner grievances.
Furthermore, the government addresses inflationary pressures faced by veterans through Dearness Relief (DR), which is paid in addition to salary/pension. The rate of Dearness Relief was increased by 4% effective January 1, 2024.
Key Entities Referenced
One Rank One Pension (OROP): A scheme implemented by the Government of India to provide uniform pension to armed forces personnel retiring in the same rank with the same length of service, regardless of their date of retirement.
SPARSH: An initiative or system, possibly related to pension disbursement or management, used by the Ministry of Defence to address grievances related to OROP.
SHRI TANUJ PUNIA: Member of LOK SABHA who raised the question regarding anomalies in One Rank One Pension
SHRI SANJAY SETH: Minister of State in the Ministry of Defence who provided the answer to the LOK SABHA question.
PCDAP: The Pension Call Centre of PCDAP addresses the issues pertaining to OROP
Centralised Public Grievances and Monitoring System (CPGRAMS): A system used by the Government to address anomalies or grievances related to OROP.
Raksha Pension Samadhan Aayojan (RPSA): Events conducted at various locations across the country for the redressal of grievances of the pensioners.
Dearness Relief (DR): An allowance paid to pensioners to offset the impact of inflation.
GOVERNMENT OF INDIA
MINISTRY OF DEFENCE
DEPARTMENT OF EX-SERVICEMEN WELFARE
LOK SABHA
UNSTARRED QUESTION NO. 2143
TO BE ANSWERED ON 01.08.2025
ANOMALIES IN ONE RANK ONE PENSION
2143. SHRI TANUJ PUNIA:
Will the Minister of DEFENCE be pleased to state:
(a) whether the Government has taken any steps to address anomalies/grievances arising from
the implementation of the One Rank One Pension (OROP) scheme;
(b) if so, the details thereof; and
(c) the manner in which the Government ensure that adjustments adequately reflect the
inflationary pressures faced by veterans as the increase in inflation-adjusted allowances for
employees and pensioners by 4% in 2024?
A N S W E R
MINISTER OF STATE
IN THE MINISTRY OF DEFENCE (SHRI SANJAY SETH)
(a) & (b): Yes Sir, Government in consultation with the concerned authorities issues clarifications
on the anomalies/grievances arising from the implementation of OROP scheme on time to
time basis. Further, the following measures are in place to address grievances arising from
implementation of the OROP scheme.
(i) SPARSH Service Centre: 202 departmental SPARSH Service Centres (SSCs),
branches of 16 Banks and 4.63 lakh Common Service Centres (CSCs) located across
India are addressing the grievances of pensioners including grievances related to
implementation of OROP and resolving the issue in coordination with
SPARSH/PDAs.
(ii) Pension Call Centre: The Pension Call Centre of PCDA(P) addresses the issues
pertaining to OROP. Executives of the Call Centre are conversant with the policy
and provisions of Government of India , Ministry of Defence on OROP for
resolving the issues raised by the pensioners in consultation with SPARSH and
PDAs concerned.
….2/--2-
(iii) Centralised Public Grievances and Monitoring System (CPGRAMS): Anomalies or
grievances received through Centralised Public Grievances and Monitoring System
(CPGRAMS) are addressed as per the policy of the Government on OROP within the
stipulated time frame.
(iv) Raksha Pension Samadhan Aayojan (RPSA) are conducted at various locations across
the country from time to time for the redressal of grievances of the pensioners.
(c) Dearness Relief (DR) is paid in addition to the salary/pension. The Government has
addressed the inflationary pressure faced by the veterans by increasing the rate of Dearness Relief
by 4% w.e.f. 01.01.2024.
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