Executive Summary:
The Ministry of Coal addressed Lok Sabha Unstarred Question No. 1627 on July 30, 2025, regarding the CCARES 2.0 portal of the Coal Mines Provident Fund Organisation (CMPFO). The response details the portal's integration with a mobile application, its features for coal workers, user feedback, complaint resolution, and digital initiatives in coalfields like Dhanbad to enhance welfare, operational efficiency, safety, and resource management.
Key Points / Main Content:
CCARES 2.0 Portal and Mobile Application:
* The CCARES 2.0 portal of CMPFO has been integrated with a mobile application for access by coal workers.
* Features include member enrollment/login with OTP authentication, account summary, profile viewing, PF statement, claim tracking, chatbot assistance, password change, and grievance redressal/tracking.
* User feedback indicates the app is user-friendly and helpful for checking PF balances.
* The average installations are 1076 per day and average user logins are 30,084 per day.
* 161 complaints have been resolved in Chhattisgarh since the launch of the portal.
Digital Initiatives in Coalfields (Including Dhanbad):
* Digital initiatives aim to modernize systems, improve transparency, reduce errors, and enhance services for coal mine workers and pensioners.
* Initiatives include: Digitization of CMPF Accounts, Pension Disbursement through Digital Mode, CMPFO Portal Enhancements, Mobile Applications and Helplines, Grievance Redressal and RTI Digitization, Enterprise Resource Planning ERP and E-Office Implementation in Coal Public Sector Undertakings PSUs.
* Integrated Command and Control Centre (ICCC) enables real-time monitoring of mining operations for early detection of unsafe conditions.
* National Coal Mine Safety Report (NCMSR) platform ensures timely digital reporting of mine accidents and safety audits.
* Coal India Safety Information System (CSIS) Portal is a unified repository for safety metrics and training records.
* Integration of PF/Pension data with digital attendance systems monitors real-time presence of mine workers.
Impact Analysis:
Coal Mine Workers and Pensioners:
* Impact: Enhanced access to PF information, streamlined claim processing, improved grievance redressal, and better pension management through digital platforms. Improved safety through better monitoring.
* Action Required: Utilize the CCARES 2.0 portal and mobile application for managing PF accounts, tracking claims, and raising grievances.
CMPFO:
* Impact: Modernized operations, increased transparency, reduced manual errors, and improved service delivery to members.
* Action Required: Maintain and update the CCARES 2.0 portal and mobile application, monitor user feedback, and address grievances promptly.
Coal Public Sector Undertakings (PSUs):
* Impact: Enhanced operational efficiency, improved safety measures, and better resource management through digital initiatives such as ERP, E-Office, ICCC, NCMSR, and CSIS.
* Action Required: Implement and maintain digital initiatives, ensure timely reporting of mine accidents and safety audits, and utilize data for targeted safety interventions.
Key Entities Referenced
CCARES 2.0: A portal of Coal Mines Provident Fund Organisation (CMPFO) integrated with a mobile application to provide access to coal workers.
Coal Mines Provident Fund Organisation: An organization referred to as CMPFO, responsible for managing provident fund and pension for coal mine workers.
Chhattisgarh: A state in India where 161 complaints related to the CCARES 2.0 portal have been resolved.
Dhanbad: A city in Jharkhand, India, which has coalfields where digital initiatives have been taken to ensure welfare and enhance operational efficiency.
SHRI G. KISHAN REDDY: The Minister of Coal and Mines who provided the answer to the Lok Sabha question.
Enterprise Resource Planning: A business process management software that manages and integrates a company's finances, supply chain, operations, commerce, reporting, manufacturing, and human resource activities.
Coal Public Sector Undertakings: Coal India Limited, a Public Sector Undertaking.
National Coal Mine Safety Report: Platform ensures timely digital reporting of mine accidents, safety audits and accident analyses, enhancing statutory compliance and minimizing safety violations.
GOVERNMENT OF INDIA
MINISTRY OF COAL
LOK SABHA
UNSTARRED QUESTION NO. 1627
TO BE ANSWERED ON 30.07.2025
C-CARES 2.0 Portal of CMPFO
†1627. Shri Dulu Mahato:
Shri Bibhu Prasad Tarai:
Shri Kota Srinivasa Poojary:
Shri Yogender Chandolia:
Shri Dileshwar Kamait:
Shri Satish Kumar Gautam:
Shri Khagen Murmu:
Smt. Kamlesh Jangde:
Shri Janardan Mishra:
Will the Minister of COAL
be pleased to state:
(a) whether the C-CARES 2.0 portal of Coal Mines Provident Fund Organisation (CMPFO)
has been integrated with any mobile application to provide access to coal workers;
(b) If so, the details of features provided to the members of CMPFO through the said portal;
(c) whether the application includes features like viewing the profile, knowing the status of
claims, grievance redressal and chatbot assistant;
(d) If so, the details of the user feedback and the rate of adoption among users since the launch
thereof;
(e) the number of complaints resolved in Chhattisgarh since the launch of the said portal;
(f) the digital initiatives taken to ensure welfare and enhance operational efficiency in coalfields
in Dhanbad; and
(g) whether the said initiative led to improvement in safety measures and resource management
outcomes of mines in Dhanbad and if so, the details thereof?
ANSWER
MINISTER OF COAL AND MINES
(SHRI G. KISHAN REDDY)
(a): Yes Sir.
(b): Details of features provided to the members of CMPFO through the Portal are as under:i. Member Enrolment: For users to enroll to the application.
ii. Member Login: For users to login to the application.
iii. OTP (One Time Password) Authentication: On the registered mobile number.
iv. Account Summary: To display summary of employee's PF (Provident Fund) details.
v. View Profile: To display all personal, family and employment details.
vi. PF Statement: To show detailed PF Ledger.
vii. Track Claim: To track the status of the submitted PF, Pension and PF Advance claims.
viii. Chatbot: Smart assistance over automated chat interface.
ix. Change Password: To enable member to change his/her login password.
x. Grievance Redressal: To raise the grievance and seek resolution.
xi. Grievance Tracking: To track the status of the grievance.
(c): Yes Sir.
(d): User feedback on C-CARES Mobile Application has been very positive. As per feedback,
this app is user friendly, very easy to operate and very helpful to check the PF balance amount.
Details of adoption rate are mentioned below:
Average installations per day- 1076
Average User Logins per day- 30,084
(e): Total 161 complaints have been resolved in Chhattisgarh since the launch of the said portal.
(f) and (g): Digital initiatives have played a crucial role in ensuring the welfare of workers and
enhancing operational efficiency in coalfields including Dhanbad, particularly in relation to the
Coal Mines Provident Fund (CMPF) and pension management. These initiatives aim to
modernize legacy systems, improve transparency, reduce manual errors, and provide better
services to coal mine workers and pensioners. Following are the outcomes of the digital
initiatives for safety measures and resource management:
i. Digitization of CMPF Accounts
ii. Pension Disbursement through Digital Mode
iii. CMPFO Portal Enhancements
iv. Mobile Applications and Helplines
v. Grievance Redressal and RTI Digitization
vi. Enterprise Resource Planning (ERP) and E-Office Implementation in Coal Public Sector
Undertakings(PSUs)
vii. Integrated Command and Control Centre (ICCC) enabled real-time monitoring of
various mining operations, facilitating early detection of unsafe acts and conditions for
prompt corrective action.
viii. National Coal Mine Safety Report (NCMSR) platform ensures timely digital reporting
of mine accidents, safety audits and accident analyses, enhancing statutory compliance
and minimizing safety violations.
ix. Coal India Safety Information System (CSIS) Portal functions as a unified repository
for safety metrics and training records, supporting targeted safety interventions and
enhancing workforce awareness.x. Integration of PF/Pension data with digital attendance systems helps monitor real-time
presence of mine workers. Reduces instances of unauthorized mining and ensures
optimum manpower deployment, leading to safer operations.
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