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GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS
DEPARTMENT OF TELECOMMUNICATIONS
RAJYA SABHA
UNSTARRED QUESTION NO. 647
TO BE ANSWERED ON 05TH FEBRUARY, 2026
CHAKSHU PORTAL
647 # SHRI AMAR PAL MAURYA:
SHRI NARHARI AMIN:
SHRI MITHLESH KUMAR:
SHRI MAYANKKUMAR NAYAK:
SHRI SUBHASH BARALA:
SHRI BABURAM NISHAD:
SHRI SADANAND MHALU SHET TANAVADE:
Will the Minister of Communications be pleased to state:
(a) the number of suspected fraud communications reported through the Chakshu portal since
its launch, year-wise and category-wise;
(b) the extent of integration of Chakshu data with law enforcement agencies, banks and other
stakeholders for prevention of cyber and financial frauds;
(c) whether any assessment has been undertaken on effectiveness of Chakshu in reducing citizen
losses to frauds; and
(d) if so, the details thereof?
ANSWER
MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT
(DR. PEMMASANI CHANDRA SEKHAR)
(a) Department of Telecommunications (DoT)’s Sanchar Saathi initiative is accessible through
web portal ( www.sancharsaathi.gov.in ) and Mobile App. Chakshu facility of Sanchar Saathi enables
citizens to report suspected fraud communications under various categories. The details of number
of suspected fraud communications reported through Chakshu facility year-wise, category-wise since
its launch is as under:
Category 2024 2025 2026
Fake Customer Care Helpline 30969 60985 4519
IVR / Robo Calls 16037 14925 1376
Impersonation as DoT / TRAI 217 15595 809
Impersonation as Police, CBI, Customs, Aadhaar, 44865 54639 6675
RBI etc
Impersonation as a relative / friend 258 19564 1201
Investment, Stock Market and Trading 165 29140 2112
KYC and Payment related to Bank / Electricity / Gas 21281 106483 8325
/ Insurance etc
1Malicious link / website 8304 19418 2933
Online job / lottery /gifts/loan offers 23634 58560 4591
Sextortion 10901 21189 1774
Any Other Suspected Fraud 51593 119164 8540
Total 208224 519662 42855
(b) to (d) Sanchar Saathi initiative empowers vigilant citizens to report suspected fraud
communications, where a fraud was attempted but not actually committed. Cases involving actual
financial loss due to frauds are handled by Indian Cyber Crime Coordination Centre (I4C), an
organization under Ministry of Home Affairs (MHA) that has been mandated to handle cyber-crime
as per allocation of business rules. Rather than acting on individual reported suspected fraud
communications, DoT uses the crowd sourced data to carry out analysis and to zero down on misuse
of telecom resources. Action is generally taken after giving opportunity for re-verification to the
mobile user. The details of action taken based on such analysis are available on the dashboard of
Sanchar Saathi portal. Based on 7.7 lakh inputs provided by the citizens, 39.43 lakhs mobile
connections have been disconnected, 2.27 lakh mobile handsets have been blacklisted and 1.31 lakh
SMS templates have been blacklisted.
To further prevent misuse of telecom resources in cybercrime and financial frauds, DoT has
established Digital Intelligence Platform (DIP), a secure online platform, for bi-directional
information sharing among stakeholders. More than 1200 organizations have been on-boarded on
DIP including central security agencies, 36 State/UT Police, Indian Cyber Crime Coordination
Centre (I4C), 1100 Banks, Unified Payments Interface (UPI) service providers, Payment System
Operators (PSOs), Telecom Service Providers (TSPs), WhatsApp etc. DIP hosts the list of
disconnected mobile numbers, known as Mobile Number Revocation List (MNRL), along with the
reasons & date of disconnection and Financial Fraud Risk Indicator (FRI) which is a risk-based
metric that classifies a mobile number to have been associated with medium, high, or very high risk
of financial frauds. The suspected mobile numbers, provided by the citizens on Chakshu are also
shared as part of FRI after due analysis.
Based on the information shared on DIP, stakeholders initiate necessary action as per their
analysis on the associated accounts /profiles in their respective domain. As reported by stakeholders,
total fraud amount prevented through FRI is more than ₹1000 crores based on transaction decline
and alert/notifications given to citizens. Further, WhatsApp has disengaged 28 lakh profiles/accounts
associated with shared mobile numbers.
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