Executive Summary:
The Ministry of Electronics and Information Technology addresses questions regarding Common Service Centres (CSCs) across India, with a focus on Tamil Nadu. Information includes the number of operational CSCs, services offered, assessments of their performance, and steps to strengthen their infrastructure and financial viability. CSC 2.0 project implementation concluded on March 31, 2024. Ongoing efforts are focused on expansion, service diversification, and support for Village Level Entrepreneurs (VLEs).
Key Points / Main Content:
* **CSC Overview:**
* CSCs are established nationwide to provide citizen-centric services.
* State and district-wise details, including Tamil Nadu, are available on csc.gov.in.
* Services include Government to Citizen (G2C) and Business to Consumer (B2C) options (see Annexure).
* **Assessment:**
* An impact assessment of the CSC 2.0 project was conducted in 2024, covering 28 states and 1 UT, including Tamil Nadu.
* The CSC 2.0 project has been successfully implemented on a self-sustainable and entrepreneurship model and was completed on March 31, 2024.
* **Strengthening CSC Ecosystem:**
* CSC eGovernance Services India Limited is taking steps to expand the CSC ecosystem, strengthen infrastructure, enhance citizen awareness, and ensure the financial viability of VLEs.
* Measures include deeper penetration into remote regions, service diversification (education, healthcare, agriculture, financial inclusion, skill development), and enabling CSCs to deliver Central and State Government services.
* Capacity-building programs and skill training are provided for VLEs.
* **Monitoring and Support:**
* CSC eGovernance Services India Limited (CSC SPV) monitors the functionality of CSCs, including those in remote and tribal areas of Tamil Nadu.
* This includes enabling CSCs for digital service delivery, conducting VLE training programs, and providing support through central, state, and district-level teams.
* Functionality is continuously monitored through transaction data and periodic field inspections.
* **Annexure Services:**
* Aadhaar Services: Generation, EKYC, Authentication, Printing, and UCL Updates.
* Central G2C Services: Various PM Welfare Schemes.
* Other Central G2C Services: Election Commission, Passport, PAN, EShram, Jeevan Pramaan, Udyam Jyoti Parichay, and Recruitment Applications.
* State G2C Services: EDistrict, PDS, Labour Registration, EStamp, EVahan Sarathi Transport, HIMCARE, Municipal and Swasthya Bima services, Fasal Bima Yojana, Electricity and Water Bill Payments.
* Educational Services: Digital Literacy courses from NIELIT, NIOS, IGNOU, IITs, Private Universities, and CSC Academy.
* Legal Services: TeleLaw and ECourts.
* Financial Inclusion Services: Banking, DigiPay AEPS, Insurance, NPS APY, CIBIL Registrations, and BBPS.
* Tours & Travels: IRCTC and other related services.
* Healthcare Services: TeleMedicine, Medicine Sales, and StreeSwabhiman.
* E-Commerce Platform Services: Grameen EStore, Farmers Producer Organisation (FPO), and EKisanIFFCO Bazar.
* Other B2C/B2B Services: Mobile/DTH Recharge, IT Return Filing, Diginame, Fastag Sale/Recharge.
* Skill Development Services: Schemes, Courses, and Job Portals.
Impact Analysis:
* **Citizens:**
* Impact: Citizens benefit from increased access to government and business services, particularly in rural and semi-urban areas.
* Action Required: Utilize the available CSCs for various services and provide feedback on service quality.
* **Village Level Entrepreneurs (VLEs):**
* Impact: VLEs are provided with opportunities for entrepreneurship and income generation through the operation of CSCs.
* Action Required: Participate in capacity building programs, deliver quality services, and ensure the financial viability of their CSCs.
* **CSC eGovernance Services India Limited:**
* Impact: Responsible for expanding and strengthening the CSC ecosystem.
* Action Required: Continue to monitor CSC functionality, provide support to VLEs, and implement measures to enhance citizen awareness and service delivery.
* **Government (Central and State):**
* Impact: Enhanced service delivery to citizens, particularly in remote and underserved regions.
* Action Required: Collaborate with CSC eGovernance Services India Limited to integrate more services into the CSC network and support the financial viability of CSCs.
Key Entities Referenced
Common Service Centres: A network of access points for delivery of various electronic services to rural citizens in India. Referred to as CSCs.
Tamil Nadu: A state in southern India where the operational status and impact of Common Service Centres (CSCs) are being assessed.
Ministry of Electronics and Information Technology: The Indian government ministry responsible for electronics and information technology policy.
Village Level Entrepreneurs: Individuals who operate Common Service Centres (CSCs) at the village level. Referred to as VLEs.
CSC eGovernance Services India Limited: The entity responsible for implementing and monitoring the CSC scheme.
CSC 2.0: An iteration of the Common Service Centres project focused on self-sustainability and entrepreneurship.
Aadhaar: A 12-digit individual identification number issued by the Unique Identification Authority of India.
PM Kisan Samman Nidhi Yojana: A Central Government scheme providing income support to all landholding farmers' families.
GOVERNMENT OF INDIA
MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY
LOK SABHA
UNSTARRED QUESTION NO. 4443
TO BE ANSWERED ON: 20.08.2025
COMMON SERVICE CENTRES IN TAMIL NADU
4443. SHRI MALAIYARASAN D:
Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:
(a) the number of operational Common Service Centres (CSCs) across the country, State-wise particularly
in the State of Tamil Nadu, district-wise;
(b) the range of Government and private services currently being offered through CSCs in rural and semi-
urban areas;
(c) whether the Government has conducted any assessment of the accessibility, service quality and digital
literacy support provided by CSCs in Tamil Nadu;
(d) the steps being taken by the Government to strengthen CSC infrastructure, enhance citizen awareness and
ensure financial viability of Village Level Entrepreneurs (VLEs) running CSCs; and
(e) the details of specific measures being taken by the Government to ensure that CSCs in Tamil Nadu’s
remote and tribal areas are fully functional and digitally equipped?
ANSWER
MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY
(SHRI JITIN PRASADA)
(a) to (e): Common Services Centres (CSCs) are established throughout the country to provide citizen-
centric services. State and district wise details of operational CSCs, including Tamil Nadu, are available on
the website https://csc.gov.in/.
The services, provided by CSCs, includes Government to Citizen (G2C) and Business to Consumer (B2C)
services. List of services is at Annexure.
The Impact assessment of “CSC 2.0: A way forward” project was conducted by CSC e-Governance Services
India Limited in 28 States and 1 UT, including Tamil Nadu, in the year 2024.
The project CSC 2.0 has been successfully implemented on a self-sustainable and entrepreneurship model
by the Government and has completed w.e.f. 31.03.2024. However, CSC e-Governance Service India
Limited takes regular steps for expansion of CSC ecosystem and to strengthen CSC infrastructure, enhance
citizen awareness, financial viability of Village Level Entrepreneurs (VLEs). These include:
• Deeper penetration into remote and underserved regions.
• Service diversification in areas such as education, healthcare, agriculture, financial inclusion, and skill
development.
• Enabling CSCs to deliver a range of Central and State Government services.
• Capacity-building programmes and skill training for VLEs.CSC e-Governance Services India Limited (CSC SPV) monitors the functionality of the CSCs, including
CSCs located in remote and tribal areas of Tamil Nadu. These measures include:
• Enabling CSCs for the delivery of digital services.
• Conducting training programmes for Village Level Entrepreneurs (VLEs).
• Hand-holding and supports to VLEs through CSC SPV’s central, state, and district level teams. The
functionality of CSCs is continuously monitored through transaction data and periodic field inspections
by the CSC SPV’s state and district teams.
********Annexure
S. NO. CONTENTS S. NO. CONTENTS
1 Aadhaar Services 5 Educational Services
1.1 Aadhaar Services – Generation of Aadhaar 5.1 Education Services – Digital Literacy
Aadhaar Services – E-KYC & Various On-line courses of NIELIT & NIOS, various
1.2 5.2
Authentication courses of IGNOU, IITs, Private Universities
1.3 Aadhaar Services – Aadhaar Printing 5.3 Various courses of CSC Academy
1.4 Aadhaar Updates (UCL) 6 Legal Services
Central G2C Services –
2 6.1 Tele-Law Consultation Services
PM Welfare Schemes
2.1 Ayushman Bharat Yojana 6.2 E-Courts Services
2.2 PM Fasal Bima Yojana 7 Financial Inclusion Services
2.3 PM - Ujjwala Scheme (LPG Booking) 7.1 Financial Inclusion – Banking Services
2.4 PM - Shram Yogi Maan-dhan Yojana 7.2 Financial Inclusion – DigiPay (AEPS)
2.5 PM - Kisan Maan-dhan Yojana 7.3 Financial Inclusion – Insurance Services
2.6 PM - Kisan Samman Nidhi Yojana 7.4 Financial Inclusion – NPS & APY
2.7 PM - Merchant Pension Yojana 7.5 Financial Inclusion - CIBIL Registrations
2.8 PM - Kisan Credit Cards Yojana 7.8 Bharat Bill Payment System (BBPS)
2.9 PM - SVA Nidhi Yojana 8 Tours & Travels
3 Other Central G2C Services 8.1 Tours & Travels – IRCTC Services
3.1 Election Commission Services 8.2 Tours & Travels – Other Services
3.2 Passport Application 9 Healthcare Services
3.3 PAN Application 9.1 Healthcare Services – Tele-Medicine
3.4 E-Shram Registraton 9.2 Healthcare Services - Medicine Sales
3.5 Jeevan Pramaan 9.3 Healthcare Services – StreeSwabhiman
3.6 Udyam Jyoti Parichay 10 Services on E-Commerce Platform
3.7 Recruitment Applications through CSCs 10.1 Grameen E-Store
4 State G2C Services 10.2 Farmers Producer Organisation (FPO)
4.1 E-District Services 10.3 E-Kisan/IFFCO Bazar
4.2 PDS Services 11 Other B2C / B2B Services
4.3 Labour Registration Services 11.1 Other Services – Mobile/DTH Recharge
4.4 E-Stamp 11.2 Other Services – IT Return Filing
4.5 E-Vahan – Sarathi Transport Services 11.3 Other Services –Diginame
Himachal Swasthya Bima Yojana
4.6 11.4 Other Services – FasTag Sale
(HIMCARE)
Other State G2C Services - Recruitment
4.7 11.5 Other Services – Fastag Recharge
ServicesOther State G2C Services - Municipal
4.8 12 Skill Development
Services
Other State G2C Services - Swasthya
4.9 12.1 Skill Development : Schemes and Courses
Bima
Other State G2C Services - Fasal Bima
4.10 12.2 Skill Development – Job Portals
Yojana
4.11 Electricity Bill Payment
4.12 Water Usage Bill Payment
Source: CSC e-Governance Services India Limited
********