**Summary:**
In response to Lok Sabha Starred Question No. 244 on August 6, 2025, the Ministry of Electronics and Information Technology (MeitY) provided details regarding Common Service Centres (CSCs) in urban areas. As of that date, over 5.6 lakh CSCs are functioning across India, with approximately 1.24 lakh located in urban regions. These CSCs are operated by Village Level Entrepreneurs (VLEs) who utilize the Digital Seva Portal (DSP) to deliver citizen-centric services. CSC eGovernance Services India Limited is responsible for maintaining consistency, transparency, and enhanced service delivery through the DSP, which offers secure, multilingual, and user-friendly access, along with performance monitoring. The government is actively pursuing expansion of the CSC ecosystem through deeper penetration into remote and underserved regions, service diversification (including education, healthcare, agriculture, financial inclusion, and skill development), and technology-led innovation incorporating AI, IoT, and Blockchain. The Minister for Electronics and Information Technology is Shri Ashwini Vaishnaw.
Key Entities Referenced
Common Service Centres: A network of centers established throughout India to provide citizen-centric services.
CSCeGovernance Services India Limited: An entity that ensures consistency, transparency, and enhanced service delivery across the Digital Seva Portal.
Digital Seva Portal: A portal used by Village Level Entrepreneurs for delivering quality citizen-centric services.
Village Level Entrepreneurs: Individuals who operate the Common Service Centres.
Ashwini Vaishnaw: Minister for Electronics and Information Technology
Lok Sabha: The lower house of the Parliament of India, where the question regarding Common Service Centres was raised.
India: The country where Common Service Centres are established and functioning.
Ministry of Electronics and Information Technology: The government ministry responsible for electronics and information technology policies and initiatives.
GOVERNMENT OF INDIA
MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY
LOK SABHA
STARRED QUESTION NO. *244
TO BE ANSWERED ON: 06.08.2025
COMMON SERVICE CENTRES IN URBAN AREAS
*244. SHRI TEJASVI SURYA:
Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:
(a) the number of Common Service Centres (CSCs) located in urban areas in the country;
(b) the number and percentage of urban CSCs meeting standardised digital service standards which
are as per the 2024 monitoring survey;
(c) the details of the standards prescribed for CSCs as per the said survey; and
(d) the details of the plans related to future expansions of CSC and the extra/additional services
likely to be offered thereat?
ANSWER
MINISTER FOR ELECTRONICS AND INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (d): A Statement is laid on the Table of the House.STATEMENT REFERRED TO IN REPLY TO LOK SABHA STARRED QUESTION NO.
*244 FOR 06.08.2025 REGARDING “COMMON SERVICE CENTRES IN URBAN
AREAS”
(a) to (d): Common Services Centres (CSCs) are established throughout the country to provide
citizen-centric services. The network of CSCs continues to grow, with more than 5.6 lakh centres
presently functioning across India, including around 1.24 lakh in urban regions.
Village Level Entrepreneurs who operate the CSCs use the Digital Seva Portal (DSP) for
delivering quality citizen-centric services:
● CSC e-Governance Services India Limited ensures consistency, transparency, and
enhanced service delivery across the Portal.
● DSP supports secure, multilingual, and user-friendly service delivery with performance
monitoring to maintain service quality.
Government takes regular steps for expansion of CSC ecosystem including:
● Deeper penetration into remote and underserved regions.
● Service diversification in areas such as education, healthcare, agriculture, financial
inclusion, and skill development.
● Technology-led innovation, including the integration of AI, IoT, and Blockchain for more
efficient and advanced service delivery.
*****