**Executive Summary**
This document presents the Ministry of Electronics and Information Technology's response to Unstarred Question No. 1643, to be answered on December 10, 2025, regarding the impact evaluation of the District e-Governance Society (DeGS) and the progress of eGovernance initiatives since 2014. The response outlines the role and function of DeGS, the extent of its implementation, and the observed improvements in government services. Digital India initiatives are highlighted as primary drivers of transformation.
**Key Points / Main Content**
* **District e-Governance Society (DeGS):**
* DeGS is part of the district administration, headed by the District Collector.
* It oversees the expansion of the CSC network and the implementation of e-services.
* DeGS facilitates the delivery of accurate, efficient, and simple online citizen-centric services.
* It monitors government schemes and public services to ensure effective administration at the district level.
* DeGS has been established in all States/UTs, including all 55 districts of Madhya Pradesh.
* **Improvements in Government Services:**
* Significant improvements in efficiency, transparency, and accountability in government services have been observed since 2014 due to digital services.
* The Digital India program is the primary driver, leveraging platforms like Aadhaar, UPI, DigiLocker, DBT, Umang, CSC, and DeGS.
* **Digital India Initiatives:**
* Aadhaar has simplified authentication for banking, welfare, and public services through biometric verification, issuing over 142 crore digital identities.
* UPI has emerged as a global benchmark for secure digital payments with over 490 million users, 65 million merchants and 675 participating banks.
* DBT, powered by Aadhaar, has ensured direct delivery of welfare benefits, transferring over ₹45 lakh crore.
* UMANG provides access to over 2,360 digital public services.
* Common Services Centres (CSCs) act as access points for digital services in rural and semi-urban areas, with over 5.67 lakh centres, covering nearly 90% of Indian villages (service details at https://www.csc.gov.in/).
* DigiLocker enables paperless governance through secure digital document storage and verification with over 61.5 crore users and 840 crore documents issued.
**Impact Analysis**
**Citizens:**
* **Impact:** Improved access to government services, increased efficiency, transparency, and accountability in service delivery. Easier access to citizen-centric services through platforms like UMANG and CSCs. Secure digital payments via UPI, direct welfare benefit transfers through DBT, and simplified authentication via Aadhaar.
* **Action Required:** Utilize available e-governance platforms (e.g., UMANG, CSCs, DigiLocker) for accessing government services. Adopt digital payment methods like UPI.
**Government (District Administration):**
* **Impact:** Improved efficiency in administering government schemes and public services. Enhanced monitoring capabilities through DeGS.
* **Action Required:** Continue overseeing the expansion of the CSC network and implementation of e-services through DeGS.
**Businesses (Small and Large):**
* **Impact:** Empowerment through secure digital payments via UPI, and improved access to government services.
* **Action Required:** Adopt UPI for transactions and utilize e-governance platforms to improve business operations.
Key Entities Referenced
Digital India: A program to transform India into a digitally empowered society and knowledge economy.
District e-Governance Society (DeGS): Part of the district administration, headed by the District Collector, for overseeing the expansion of the CSC network and implementing e-services.
Common Services Centres (CSCs): Access points for digital services in rural and semi-urban areas.
DigiLocker: Enables paperless governance through secure digital document storage and verification.
Ministry of Electronics and Information Technology: The ministry responsible for the development of e-governance.
GOVERNMENT OF INDIA
MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGY
LOK SABHA
UNSTARRED QUESTION NO. 1643
TO BE ANSWERED ON: 10.12.2025
DISTRICT E-GOVERNANCE SOCIETY
†1643. SHRI GANESH SINGH:
Will the Minister of ELECTRONICS AND INFORMATION TECHNOLOGY be pleased to state:
(a) whether any independent impact evaluation has been conducted on the District eGovernance Society
(DeCS)'s performance and quality of digital service delivery since 2014;
(b) if so, the key findings especially in aspirational areas like Satna district of Madhya Pradesh;
(c) the number of districts across the country which have effectively implemented CSCs (Common
Service Centers), DigiLocker, online certifications, public service delivery etc. under eGovernance,
Digital India, and DeGS since 2014; and
(d) whether any measurable improvement in efficiency, transparency and accountability in Government
services has been observed as a result of digital services during the above period?
ANSWER
MINISTER OF STATE FOR ELECTRONICS AND INFORMATION TECHNOLOGY
(SHRI JITIN PRASADA)
(a) to (d): The District e-Governance Society (DeGS) is part of the district administration and is headed
by the District Collector for overseeing the expansion of the CSC network and implementing e-
services.
DeGSs facilitate the delivery of citizen-centric services online, ensuring they are accurate, efficient,
and simple to access. They help monitor government schemes and public services to ensure they are
effectively administered at the district level.
DeGS have been established in all States/UTs including in all 55 districts of the state of Madhya
Pradesh.
Significant improvements in efficiency, transparency, and accountability in government services have
consistently been observed as a result of digital services (e-governance) during the period since 2014.
The Digital India programme has been the primary driver of this transformation, leveraging initiatives
such as Aadhaar, UPI, DigiLocker, DBT and various e-governance platforms, like Umang, CSC and
DeGS, to deliver concrete outcomes.Aadhaar has simplified authentication in banking, welfare delivery and public services through
biometric verification, helping eliminate duplicates and improving service access. Over 142 crore
digital identities have been issued, forming the backbone of India’s digital public infrastructure.
UPI has emerged as a global benchmark for secure digital payments, empowering citizens and small
businesses. Today, it has over 490 million users, 65 million merchants and 675 participating banks,
and supports 600–700 million transactions per day.
DBT, powered by Aadhaar authentication, has ensured direct delivery of welfare benefits to eligible
beneficiaries, reducing leakages and fraud. Cumulatively, over ₹45 lakh crore has been transferred,
resulting in significant savings for the public exchequer.
The UMANG platform offers citizens access to 2,360+ digital public services through a single
interface, improving ease of access.
Common Services Centres (CSCs) act as access points for digital services in rural and semi-urban
areas, with over 5.67 lakh centres, covering nearly 90% of Indian villages. The list of services being
delivered through CSCs and State / UT wise and district wise number of CSCs are available at
https://www.csc.gov.in/
DigiLocker enables paperless governance through secure digital document storage and verification.
More than 61.5 crore users have been issued 840 crore documents, and it is integrated with around
2,000 government services.
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