**Executive Summary**
This document provides details on grievances received and disposed of through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) since 2022, up to December 9, 2025. It highlights measures taken by the Government to improve the efficiency of the grievance redressal process, including the implementation of 10-Step Reforms under CPGRAMS and Comprehensive Guidelines issued on August 23rd, 2024. The document includes annexures detailing Ministry/Department-wise pendency on CPGRAMS as of December 9, 2025, and vigilance cases handled by the Central Vigilance Commission from 2022-2024.
**Key Points / Main Content**
* **CPGRAMS Grievance Statistics:**
* Details year-wise number of grievances received and disposed of from 2022 to December 9, 2025.
* **Grievance Redressal Reforms:**
* The Government implemented 10-Step Reforms under CPGRAMS.
* Comprehensive Guidelines for Effective Redressal of Public Grievances issued on August 23, 2024, reduced grievance redressal timelines from 30 to 21 days.
* These guidelines mandate integration of public grievance platforms, establishment of dedicated grievance cells within Ministries/Departments, appointment of experienced nodal and appellate officers, emphasis on root cause analysis and action on citizen feedback, and strengthening of grievance escalation mechanisms.
* **Annexure-I:**
* Details Ministry/Department-wise pendency on CPGRAMS as on 09.12.2025.
* **Annexure-II:**
* Details of number of vigilance cases received and disposed of in Central Vigilance Commission during the last three years i.e. 2022, 2023 & 2024.
**Impact Analysis**
**Ministries and Departments**
* **Impact:** The Ministries and Departments are impacted by the requirements to adhere to the revised grievance redressal timelines and the guidelines for effective redressal of public grievances. They are also impacted by the CPGRAMS statistics about their respective institutions.
* **Action Required:** Establish dedicated grievance cells, appoint competent officers, integrate public grievance platforms, analyze root causes, and act on citizen feedback. Need to reduce grievance pendency.
**Central Vigilance Commission**
* **Impact:** The Central Vigilance Commission is impacted by the number of vigilance cases received and disposed of.
* **Action Required:** Continue managing and resolving vigilance cases.
**Citizens**
* **Impact:** Citizens benefit from the improved grievance redressal process, including reduced timelines and enhanced efficiency.
* **Action Required:** Utilize the grievance redressal mechanisms and provide feedback.
Key Entities Referenced
Centralised Public Grievance Redress and Monitoring System (CPGRAMS): A system for receiving, redressing, and monitoring public grievances across various Ministries/Departments.
Central Vigilance Commission: An Indian governmental body addressing governmental corruption.
Ministry of Personnel, Public Grievances & Pensions: The Indian government ministry responsible for matters relating to personnel, public grievances, and pensions.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: GRIEVANCES
REDRESSAL THROUGH CPGRAMS
प्रव तथ: 18 DEC 2025 3:44PM by PIB Delhi
The year wise details of grievances received on Centralised Public Grievance Redress and
Monitoring System (CPGRAMS) and disposed of since 2022 is as under:
Year Received Disposed
2022 19,18,238 21,43,468
2023 19,53,057 23,07,674
2024 26,15,321 26,45,869
2025 (up to 21,17,346 21,16,766
09.12.25)
The pendency of grievances on CPGRAMS across Ministries/Departments as on 09.12.2025 is
enclosed at Annexure-I.
Details of number of vigilance cases received and disposed of in Central Vigilance Commission
during the last three years i.e. 2022, 2023 and 2024 are enclosed at Annexure-II.
The Government has undertaken a comprehensive set of measures to reduce grievance pendency and
improve the efficiency of the redressal process through the implementation of the 10-Step Reforms
under CPGRAMS. Further, the Government issued the Comprehensive Guidelines for Effective
Redressal of Public Grievances on 23rd August 2024 reducing the grievance redressal timelines from
30 days to 21 days. These guidelines mandate the integration of public grievance platforms,
establishment of dedicated grievance cells within Ministries and Departments, appointment of
experienced and competent nodal and appellate officers, emphasis on root cause analysis and action
on citizen feedback, and the strengthening of grievance escalation mechanisms.
******
NKR/AK
Annexure-I
Ministry/Department wise pendency on CPGRAMS as on 09.12.2025:
Central Ministry/ Department PendencyCentral Board of Direct Taxes (Income Tax) 5346
Central Board of Indirect Taxes and Customs 308
Department for Promotion of Industry and Internal Trade 94
Department of Administrative Reforms and Public Grievances - PG Division 81
Department of Agriculture and Farmers Welfare 733
Department of Agriculture Research and Education 76
Department of Animal Husbandry, Dairying 193
Department of Atomic Energy 66
Department of Bio Technology 10
Department of Chemicals and Petrochemicals 8
Department of Commerce 251
Department of Consumer Affairs 487
Department of Defence 279
Department of Defence Finance 3699
Department of Defence Production 77
Department of Defence Research and Development 61
Department of Economic Affairs ACC Division 498
Department of Empowerment of Persons with Disabilities 168
Department of Ex Servicemen Welfare 1207
Department of Expenditure 248
Department of Fertilizers 21
Department of Financial Services (Banking Division) 4516Department of Financial Services (Insurance Division) 634
Department of Financial Services (Pension Reforms) 47
Department of Fisheries 31
Department of Food and Public Distribution 1890
Department of Health & Family Welfare 1670
Department of Health Research 27
Department of Higher Education 1403
Department of Investment & Public Asset Management 8
Department of Justice 433
Department of Land Resources 10
Department of Legal Affairs 168
Department of Military Affairs 245
Department of Official Language 3
Department of Personnel and Training 718
Department of Pharmaceuticals 22
Department of Posts 1501
Department of Public Enterprises 15
Department of Revenue 205
Department of Rural Development 809
Department of School Education and Literacy 1057
Department of Science and Technology 62Department of Scientific & Industrial Research 45
Department of Social Justice and Empowerment 209
Department of Space 21
Department of Sports 69
Department of Telecommunications 1665
Department of Youth Affairs 74
Legislative Department 62
Ministry of Coal 146
Ministry of Ayush 59
Ministry of Civil Aviation 464
Ministry of Cooperation 131
Ministry of Corporate Affairs 489
Ministry of Culture 92
Ministry of Development of North Eastern Region 1
Ministry of Drinking Water and Sanitation 475
Ministry of Earth Sciences 20
Ministry of Electronics & Information Technology 316
Ministry of Environment, Forest and Climate Change 296
Ministry of External Affairs 1019
Ministry of Food Processing Industries 11
Ministry of Heavy Industries 14Ministry of Home Affairs 6569
Ministry of Housing and Urban Affairs 2215
Ministry of Information and Broadcasting 176
Ministry of Labour and Employment 11832
Ministry of Micro Small and Medium Enterprises 1578
Ministry of Mines 95
Ministry of Minority Affairs 142
Ministry of New and Renewable Energy 65
Ministry of Panchayati Raj 1930
Ministry of Parliamentary Affairs 4
Ministry of Petroleum and Natural Gas 3081
Ministry of Power 95
Ministry of Railways ( Railway Board) 4259
Ministry of Road Transport and Highways 1102
Ministry of Shipping 58
Ministry of Skill Development and Entrepreneurship 611
Ministry of Statistics and Programme Implementation 12
Ministry of Steel 66
Ministry of Textiles 31
Ministry of Tourism 76
Ministry of Tribal Affairs 69Ministry of Water Resources, River Development & Ganga Rejuvenation 178
Ministry of Women and Child Development 361
NITI Aayog 24
O/o the Comptroller & Auditor General of India 68
Staff Selection Commission 482
Unique Identification Authority of India 2484
Annexure-II
Details of number of vigilance cases received and disposed of in CentralVigilance
Commission during the last three years i.e.2022, 2023 & 2024:
Year 2024
Cases First Second Reconsideration Total
State Advice Stage Advice and
Miscellaneous
Pending as on 530 122 54 706
01.01.2024
Received 1816 238 239 2293
during the
year
Total 2346 360 293 2999
Disposed 2050 302 251 2603
Pending as on 296 58 42 396
31.12.2024
Year 2023
Cases First State Second Stage Reconsideration and Total
Advice Advice MiscellaneousPending as on 448 60 46 554
01.01.2023
Received 1455 315 337 2107
during the
year
Total 1903 375 383 2661
Disposed 1373 253 329 1955
Pending as 530 122 54 706
on 31.12.2023
Year 2022
Cases First State Second Stage Reconsideration and Total
Advice Advice Miscellaneous
Pending as 391 75 51 517
on
01.01.2022
Received 1110 310 291 1711
during the
year
Total 1501 385 342 2228
Disposed 1053 325 296 1674
Pending as 448 60 46 554
on 31.12.2022
*Source: Annual Report of the Central Vigilance Commission
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