The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available 24x7 for citizens to lodge grievances related to service delivery. From 2023 to 2025, Ministries/Departments received 51,15,713 public grievances on CPGRAMS, with approximately 85% (43,56,331) disposed of within the prescribed time. RTI matters are not addressed in CPGRAMS. The government has implemented mechanisms to improve transparency and accountability, including time-bound grievance redressal with dashboard-based monitoring, e-Office adoption, National e-Service Delivery Assessment (NeSDA), and citizen feedback through call centers. The Right to Information Act, 2005 mandates proactive information disclosure. This information was provided by Dr. Jitendra Singh, Union Minister of State for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister's Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, in a Lok Sabha reply on Wednesday. Visitor counter: 83. Release ID: 2226249.
Key Entities Referenced
Centralised Public Grievance Redress and Monitoring System (CPGRAMS): Online platform for citizens to lodge grievances related to service delivery.
Right to Information Act, 2005: Provides a statutory framework for transparency and accountability.
Ministry of Personnel, Public Grievances & Pensions: Central ministry involved in public grievances and pensions.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: GRIEVANCES TO
PUBLIC SERVICES IN VARIOUS
MINISTRIES/DEPARTMENTS
Posted On: 11 FEB 2026 12:58PM by PIB Delhi
Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform
available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to
service delivery. During the last three years (2023, 2024 and 2025), Ministries/Departments of
Government of India received 51,15,713 public grievances on CPGRAMS out of which 43,56,331
grievances, i.e. around 85%, were disposed of within prescribed time limit.
RTI Matters are not taken up for redressal in CPGRAMS.
The Government has put in place multiple mechanisms to improve transparency and accountability, which include CPGRAMS
for time-bound grievance redressal with dashboard-based monitoring; adoption of e-Office for electronic movement of files;
National e-Service Delivery Assessment (NeSDA) for assessing the quality and efficiency of public service delivery portals;
Extensive use of dashboards, service delivery analytics, and citizen feedback through call centres. Further, the Right to
Information Act, 2005 provides a statutory framework for transparency and accountability by mandating proactive disclosure of
information under Section 4, thereby placing substantial information in the public domain and reducing the need for individual
RTI applications.
This information was given by Union Minister of State (Independent Charge) for Science & Technology
and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances and
Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply in the Lok Sabha on
Wednesday.
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AK/SK
(Release ID: 2226249) Visitor Counter : 83
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