Parliament Question: Maintenance Defects in Airlines

GOVERNMENT OF INDIA MINISTRY OF CIVIL AVIATION LOK SABHA UNSTARRED QUESTION NO. : 3293 ( TO BE ANSWERED ON THE 12th March 2026 ) MAINTENANCE DEFECTS IN AIRLINES 3293. SHRI KALYAN BANERJEE Will the Minister of CIVIL AVIATION be pleased to state:- (a) the total number of defects relating to maintenance reported and recorded for domestic and commercial airlines since 2021-22; (b) the details of complaints registered categorically since 2021-22, year and company-wise and the action taken thereon; (c) whether few airlines have failed to comply with the Civil Aviation Requirements (CAR) including provisions for recording, reporting, investigating or rectifying defects in the same plane/flight and/or same category of planes since 2021-22 and if so, the details thereof, airline- wise along with the action taken thereon; and (d) the corrective steps/measures taken by the Government to strengthen and enforce safety standards in civil aviation, particularly in light of recent aviation tragedies? ANSWER Minister of State in the Ministry of CIVIL AVIATION (Shri Murlidhar Mohol) (a) to (c): Details are attached at Annexure.; (d): Directorate General of Civil Aviation (DGCA) ensures that the airline and the maintenance organisation continue to comply with the regulatory requirements against which they have been initially approved through a system of regulatory audits, night surveillances, ramp inspections, spot check and special audits etc. and in case of non-compliances, DGCA initiates enforcement actions against organisation and personnel, which may include warning, suspension, and cancellation, including the imposition of a financial penalty. Further, DGCA has developed a digital monitoring service i.e. 'Track the Tail' hosted on eGCA platform to monitor critical technical and operational information related to individual aircraft throughout its operational lifecycle. The service provides continuous tracking of aircraft health and component performance, enabling early detection of safety issues and strengthens oversight of aircraft airworthiness and ensuring aviation safety standards. ******Annexure (a): Year-wise details of technical defects/snags reported in various airlines since 2021-22: S. No. Year Total no. of defect/snag 1. 2021 526 2. 2022 536 3. 2023 470 4. 2024 421 5. 2025 353 (b): Year-wise details of passenger grievances filed with the DGCA since 2021-22: S. Mode of Year-wise No. Grievance 2021 2022 2023 2024 2025 Email and Not 1. physical 648 * 2106 1677 2251 Available mode 2. PG Portal 4131 3135 3146 2003 1306 Not Not 3. INGRAM 261 336 368 Available Available Total 4131 3783 5513 4016 3925 (*from 25 July 2022 to December 2022) (c): Year-wise details of enforcement action taken by DGCA against airlines: S No. Organisation 2023 2024 2025 1. Air India 75 96 116 2. AIX Connect 12 13 03 3. Air Asia 13 00 00 4. Alliance Air 9 08 16 5. Indigo 127 144 105 6. GoAir 14 00 00 7. SpiceJet 43 24 29 8. Vistara 20 08 00 9. SNV 11 27 17 Total 324 320 286