The Department of Administrative Reforms and Public Grievances has initiated several measures for Good Governance. These include CPGRAMS (Centralized Public Grievance Redress and Monitoring System) for time-bound grievance redressal and monitoring, adoption of E-Office, the PM Awards for excellence in Public Administration, and initiatives such as the National Good Governance Webinar Series. The government has established CPGRAMS, a 24x7 online platform for citizens to lodge grievances. The Department continues to support Ministries/Departments and State/UT Governments through existing initiatives like CPGRAMS, NeSDA, and monthly NeSDA Way Forward. Entry Date: 11 DEC 2023 5:36 PM by PIB Delhi. Release ID: 2202428, Visitor Platform: 314.
Key Entities Referenced
CPGRAMS: Centralized Public Grievance Redress and Monitoring System, an online platform for citizens to lodge grievances.
National E-Services Delivery Assessment (NeSDA): Initiative to monitor grievance redressal and progress of e-Service delivery.
Department of Administrative Reforms and Public Grievances: The department that has taken initiatives for Good Governance.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: NATIONAL GOOD
GOVERNANCE REFORM INITIATIVE
प्रव तथ: 11 DEC 2025 5:36PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances has taken several
initiatives for Good Governance which inter alia include, CPGRAMS (Centralized Public
Grievance Redress and Monitoring System) for time bound grievance redressal and
monitoring through dashboards, Adoption of E-Office across government for digital noting,
file tracking and electronic movement of files to reduce processing time & improve
transparency and accountability along with reducing levels of file movements for efficiency
in decision making, PM Awards for excellence in Public Administration for recognition of
Good Governance practices across States/Ministries and their dissemination for replication,
through National Good Governance Webinar Series, Regional Conferences and Extensive
use of dashboards, service analytics & citizen feedback through Call Centre to ensure
transparency & accountability.
The Government has established the Centralized Public Grievance Redress and Monitoring
System (CPGRAMS), a 24x7 online platform that enables citizens to lodge grievances related to
service delivery by public authorities. Further, the Department continues to support Central
Ministries/Departments and State/UT Governments through its existing initiatives such as
CPGRAMS, National E-Services Delivery Assessment (NeSDA) and monthly NeSDA Way
Forward in monitoring the grievance redressal and progress of e Service delivery.
*****
NKR/AK
(रलीज़ आईडी: 2202428) आगंतुक पटल : 314
इस वज्ञ को इन भाषाओ ंम पढ़: Urdu , ही