This document addresses Lok Sabha Unstarred Question No. 1870, concerning non-compliance of service quality norms, to be answered on February 11, 2026. The Telecom Regulatory Authority of India (TRAI) has imposed financial disincentives (FDs) of approximately Rs 153.8 Crores on Telecom Service Providers (TSPs) for non-compliance with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 related to unsolicited commercial communication. Since April 1, 2021, TRAI has also imposed FDs of Rs. 7.236 crores for non-compliance of service quality norms and delays in submitting compliance reports under 'The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024'. TRAI has received Rs. 6.577 crores for FDs related to service quality norm non-compliance, and Rs. 1.75 lakhs from 2 TSPs for FDs imposed for non-compliance with TCCCPR 2018. The matter is sub-judice for other TSPs. The Minister of State for Communications and Rural Development (Dr. Pemmasani Chandra Sekhar) provided the answer.
Key Entities Referenced
Telecom Regulatory Authority of India (TRAI): The regulator responsible for issuing orders and imposing fines for non-compliance of service quality norms in the telecom sector.
Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018: Regulations related to controlling unsolicited commercial communication.
Ministry of Communications: The primary government body overseeing the telecom sector.
The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024: Regulations pertaining to service quality standards for wireline, wireless, and broadband services.
GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS
DEPARTMENT OF TELECOMMUNICATIONS
LOK SABHA
UNSTARRED QUESTION NO. 1870
TO BE ANSWERED ON 11TH FEBRUARY, 2026
NON-COMPLIANCE OF SERVICE QUALITY NORMS
1870. SHRI ESWARASAMY K:
Will the Minister of COMMUNICATIONS be pleased to state:
(a) whether it is a fact that the Telecom Regulatory Authority of India had issued orders for fines
on pesky calls;
(b) if so, the details thereof;
(c) whether it is also a fact that the TRAI had issued orders over non-compliance of service
quality norms and delay in submission of compliance report of service quality and if so, the details
thereof; and
(d) whether it is also a fact that the TRAI is yet to receive the fine imposed on these accounts
from the service providers and if so, the details thereof?
ANSWER
MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT
(DR. PEMMASANI CHANDRA SEKHAR)
(a) & (b) Telecom Regulatory Authority of India (TRAI) has imposed Financial Disincentives
(FDs) of about Rs 153.8 Crores on Telecom Service Providers (TSPs) for non-compliance of
Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 which
deals with controlling Unsolicited Commercial Communication.
(c) Since 01.04.2021, TRAI has imposed FDs of Rs. 7.236 crores for non-compliance of service
quality norms and for delay in submission of compliance report under ‘The Standards of Quality of
Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service
Regulations, 2024’.
(d) TRAI has received Rs. 6.577 crores for FDs due to non-compliance of service quality norms.
Further, TRAI has received payment of Rs. 1.75 lakhs from 2 TSPs for FD imposed for non-
compliance of TCCCPR 2018 and for other TSPs the matter is sub-judice.
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