The Centralized Pension Grievances Redress And Monitoring System (CPENGRAMS) is an online portal designed for pensioners to register, track, and resolve their grievances. From 2023 to 2025, the portal received a total of 78,675, 112,215, and 107,731 grievances, respectively. During the same period, 72,902, 107,701, and 113,272 grievances were redressed, including those carried over from previous years. The Ministry of Defence, Department of Financial Services (Banking Division), and Ministry of Railways have reported the highest number of grievances.
Through coordinated efforts including Pension Adalats, inter-ministerial review meetings, and annual special campaigns, the average redressal time has significantly decreased, standing at 19 days as of February 2026. As of March 6, 2026, the Ministry of Defence has the largest number of pending cases (3,699), followed by the Ministry of Home Affairs (449) and the Ministry of Railways (263). Additionally, on that date, two pending pension-related cases on the CPENGRAMS portal originated from Tripura.
This information was provided by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister's Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply to the Lok Sabha.
Key Entities Referenced
Centralized Pension Grievances Redress And Monitoring System (CPENGRAMS): An online portal for registration, tracking, and redressal of pensioners' grievances.
Ministry of Personnel, Public Grievances & Pensions: The ministry providing information on pension grievance redressal.
Dr. Jitendra Singh: Union Minister of State who provided the information in the Lok Sabha.
Ministry of Defence: A ministry that has received the highest number of pending pension grievance cases.
Ministry of Railways: A ministry that has received the highest number of pending pension grievance cases.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: PENSION
GRIEVANCES REDRESSAL AND MONITORING
SYSTEM PORTAL
Posted On: 11 MAR 2026 3:26PM by PIB Delhi
Centralized Pension Grievances Redress And Monitoring System (CPENGRAMS) is an online portal for
registration, tracking and redressal of pensioners’ grievances. On this portal, the total number of pension
grievances received during the years 2023, 2024 and 2025 are 78,675, 1,12,215 & 1,07,731 respectively,
while 72,902, 1,07,701 & 1,13,272 grievances, including those brought forward from previous year also,
have been redressed respectively during these years. Ministry of Defence, Department of Financial
Services (Banking Division) and Ministry of Railways have received the highest number of grievances
during these years. As a result of the close coordination with stakeholders through Pension Adalats,
monthly Inter- Ministerial Review Meetings, and annual Special Campaigns, there has been a significant
reduction in the average redressal time. The present redressal time recorded during February, 2026 is 19
days. As on 06.03.2026, Ministry of Defence (3,699), Ministry of Home Affairs (449) and Ministry of
Railways (263) have highest number of pending cases. As on 06.03.2026, on CPENGRAMS portal, two
pending pension related cases are from Tripura.
This information was given by Union Minister of State (Independent Charge) for Science & Technology
and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances
and Pensions, Atomic Energy and Space, Dr. Jitendra Singh, in a written reply in the Lok Sabha on
Wednesday.
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