The RTI Online Portal launched an OTP feature on January 2nd, 2025, to authenticate users and protect sensitive information. OTPs are dispatched from NIC email domains, but delivery may be delayed due to network congestion or connectivity issues. OTPs do not expire until used. The portal is designed, hosted, and maintained by the NIC unit of DOPT. NIC reported that 27,57,506 OTPs were generated for email verification up to November 28th, 2025. The release ID is 2198896 and the visitor panel number is 248. It was released on December 4th, 2025, at 6:00 PM by PIB Delhi. This release is available in Urdu and Hindi.
Key Entities Referenced
RTI Online Portal: Online portal for Right to Information requests, facing outages as per the document.
Ministry of Personnel, Public Grievances & Pensions: The ministry under which the RTI Online Portal functions.
NIC: National Informatics Centre, responsible for hosting and maintaining the RTI Online Portal.
DOPT: Department of Personnel and Training, the NIC unit of the DOPT maintains the RTI Online Portal.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: RTI ONLINE PORTAL
OUTAGES
प्रव तथ: 04 DEC 2025 6:00PM by PIB Delhi
To authenticate the users and protect sensitive personal information, One-Time Password (OTP) feature in
the RTI Online Portal was launched on 2nd January, 2025. By ensuring only authorized access, the
measure strengthens cyber security and aligns with the best practices.
OTPs are promptly dispatched from the NIC email domains. However, due to reasons such as
congestion in the receiver’s network, connectivity issues in the network being used by the users’ service
provider etc., the delivery of OTPs may take more time in some cases. However, the OTPs do not
expire, until they are used, thereby enabling the users to access their account as soon as the OTP arrives.
The RTI Online Portal is designed, hosted and maintained by the NIC unit of the DOPT. NIC has
informed that 27,57,506 OTPs were generated for email verification up to 28.11.2025.
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NKR/AK
(रलीज़ आईडी: 2198896) आगंतुक पटल : 248
इस वज्ञ को इन भाषाओ ंम पढ़: Urdu , ही