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RNI No. MAHBIL /2009/31733
महाारााष्ट्र� शाासन रााजपत्र
असाधााराण भााग चाारा-अ
वर्षष ११, अंक १२६(३)] गुरुवारा, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ [पष्ृठे े२७, किंकमं त : रुपये े१५.००
असाधााराण क्रमांक ४५६
प्रााकिंधाकृत प्राकाशान
महाारााष्ट्र शाासनाने कंद्रीीये अकिंधाकिंनयेमांन्वयेे तयेारा केलेेलेे
(भााग एक, एक-अ आकिंण एक-ले येांमध्येे प्राकिंसद्ध केलेेलेे किंनयेम व आदेेशा येांव्येकिंतरिराक्त) किंनयेम व आदेेशा.
HOME DEPARTMENT
Mantralaya, Madam Cama Marg, Hutatma Rajguru Chowk,
Mumbai 400 032, Dated 9th October 2025.
DRAFT NOTIFICATION
Motor Vehicles Act, 1988.
No. MVR-0821/C.R. 95/Tra-2.–The following draft of rules of the Maharashtra Motor Vehicle
Aggregator Rules, 2025, which the Government of Maharashtra proposes to make in exercise of
the powers conferred by sections 73, 74 and 93 of the Motor Vehicles Act, 1988 (59 of 1988), in its
application to the State of Maharashtra and of all other powers enabling it in this behalf, is hereby
published as required by section 212 of the said Act, for the information of all persons likely to be
affected thereby; and notice is hereby given that the said draft will be taken into consideration by
the Government of Maharashtra on or after 17/10/2025.
(2) Any objection or suggestion, which may be received by the Transport Commissioner,
Transport Commissioners Office, 5th Floor, Fountain Telecom Building No. 2, M. G. Road, Fort,
Mumbai 400 001, from any person with respect to the said draft on or before the aforesaid date, will
be considered by the Government.
(१)
भााग चाार-अ-४५६–१2 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
DRAFT RULES
CHAPTER – I
PRELIMINARY
1. Short title.– These rules may be called the Maharashtra Motor Vehicle Aggregator Rules,
2025.
2. Definitions.–
(1) In these rules, unless the context otherwise requires,–
(a) “Act” means the Motor Vehicle Act, 1988 (59 of 1988 );
(b) “aggregator” means the aggregator as defined in clause (1A) of section 2 of the
Motor Vehicles Act, 1988 ;
(c) “App” means an electronic interface operated by the Aggregator or any third party
on behalf of the Aggregator, which shall be accessed either through a computer resource
or a communication device ;
(d) “Area of Operation” means the area for which Contract Permit, which can be one
or more cities within the State of Maharashtra, or entire State of Maharashtra has been
obtained by the Licensee from the Licensing authority ;
(e) “Carpooling Arrangement” means a journey undertaken using a motor car driven
by a driver-user for his private purpose, along with traveler-users, with departing point
and final destination being determined by the driver-user ;
(f) “Carpooling Intermediary” means any entity which owns, operates, or manages a
carpooling intermediary platform used for the purpose of connecting users for a Carpooling
Arrangement ;
(g) “Carpooling Intermediary Platform” means a digital or electronic interface, including
an app and a website, allowing users to connect for a Carpooling Arrangement ;
(h) “communication device” means communication device as defined in clause (ha) of
section 2 of the Information Technology Act, 2000 (21 of 2000) ;
(i) “Competent Authority” means the respective Regional Transport Authority or State
Transport Authority as the case may be duly authorized to issue licence under section 93
of the Motor Vehicle Act, 1988 ;
(j) “Comprehensive Insurance Policy with add-on Passenger Cover the Act” means an
insurance policy issued by an authorized insurer as defined in clause (a) of section 145 of
the Act, that provides overall protection to the motor car owner against damages to the
motor car as a result of theft, fire, vandalism, natural disasters, third party liability and
such other damages that may arise along with an add-on coverage of rupees five lakh to
insure against harm caused during an accident to any other persons in a motor car, not
including the driver-user ;
(k) “computer resource” means computer resource as defined in clause (k) of section 2
of the Information Technology Act, 2000 ;महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 3
(l) “convenience fees” means an additional fee chargeable to the rider over and above
the base fare, to account for the services rendered by the aggregator ;
(m) “Convenience fee model” means a pricing mechanism whereby convenience fee is
imposed upon the rider in excess of the base fare. The imposition of such a fee is subject to
the following conditions,–
(i) The Convenience Fee chargeable to the rider shall not exceed five per cent of
the base fare for the trip. Concurrently, an equivalent fee not exceeding five per cent
of the base fare shall be deducted from the amount due to the rider :
Provided that, the convenience fee may be revised from time to time by the State
Transport Authority.
(ii) In no event shall the aggregate of all convenience fees, whether collected from
the rider or deducted from the amount due to the rider, exceed ten per cent. of the base
fare for the trip, subject to any revision as may be carried out by the State Transport
Authority.
Explanation.- For instance, if the base fare for a trip is rupees hundred, the total
amount to be collected from the rider shall be rupees one hundred and five out of this
total amount, rupees five shall be retained by the aggregator as the convenience fee.
Simultaneously, out of the base fare due to the driver, herein rupees hundred, an
amount of rupees ninety five shall be credited to the driver’s account, and rupees five
shall be credited to the aggregator’s account.
(n) “Cost of Ride in a Carpooling” means the total cost for a specific journey in a
carpooling arrangement and shall include the following components,–
(i) Fuel Cost:- the expense incurred for fuel used during the journey ;
(ii) Toll Fees:- any toll charges paid during the journey ;
(iii) Amortization of the Motor Car:- the proportionate share of the vehicle’s
depreciation for the duration of the journey.
(iv) Insurance Premiums:- the relevant portion of the premiums for third-party
and comprehensive insurance policies, including passenger add-on coverage.
Explanation.- For the purpose of this definition, the cost of ride shall not, in any
case exceed the base fare fixed by Regional Transport Authority (RTA) for a comparable
cab for a comparable journey.
(o) “Driver-User” means a user who uses a Carpooling Intermediary for listing of
journeys to be undertaken by him ;
(p) “Fare” means the total amount chargeable by the aggregator to the rider upon
completion of ride booked through the aggregator’s app, and the fare shall not include toll
charges, parking charges and Goods and Services Tax, wherever applicable ;
(q) “Fees” mean the charges in respect of a license as prescribed under rule 24 of these
rules ;
(r) “Form” means the form appended to these rules ;
(s) “Grievance Officer” means a person appointed by the aggregator for the purposes
of redressal of grievance of passenger or driver ;
भााग चाार-अ-४५६–१अ4 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
(t) “Induction Training Programme” means prescribed under sub-rule (2) of rule 6 ;
(u) “Intercity Rides” means any journey undertaken by a motor vehicle for hire,
facilitated by an aggregator, for transportation of passengers between two District,
Municipal areas or Metropolitan region within the State. where the total distance of such
a journey exceeds one hundred kilometres ;
(v) “Intracity Rides” means any journey undertaken by a motor vehicle for hire,
facilitated by an aggregator, for transportation of passengers within the areas of a single
municipal jurisdiction or metropolitan region within the State. Such journeys shall occur
entirely within the limits of the respective district, city, or town and shall not exceed a total
distance of hundred kilometres ;
(w) “journey” means a trip whether undertaken or proposed on a specified date and
time from the place of departure to the destination and may include the type of class of the
motor vehicle used to undertake the travel plan ;
(x) “licence” means the licence issued to an Aggregator by the competent authority ;
(y) “licensee” means an Aggregator who holds License issued by the State Government;
(z) “list or listing” means the publication of a prospective Journey on the Carpooling
Intermediary Platform by a driver-user who intends to undertake such a journey in a motor
car driven by him ;
(aa) “motor car” means the motor car as defined in clause (26) of section 2 of the Act;
(bb) “Off-Boarding” means the removal of an integrated vehicle, driver, or both from
the Aggregator ;
(cc) “On-Boarding” means the integration of a vehicle, along with the driver and where
the driver and owner are different also the owner with the Aggregator and for the purposes
operating such vehicle through the Aggregator ;
(dd) “Rating” means an assessment of the quality of a trip availed by a rider, on the
successful completion of such trip ;
(ee) “Refresher Training Programme” means a training session conducted every five
years for drivers integrated with the aggregator through a driving training institute
recognized by the State Government, for a period of at least minimum two days for
cumulated not less than ten hours, which may be delivered physically or virtually. The
session shall include but shall not be limited to, the course prescribed under the Induction
Training Programme ;
(ff) “Remedial Training Programme” means a training courses conducted by Institute of
Driving Training Research (IDTR), Regional Driving Training Centre (RDTC), and Advance
Driving Training Centre (ADTC) or any other institute recognized by the State Government
and accredited in Form 11(A) by the competent authority, shall be compulsorily undertaken
by drivers whose average rating for any half financial year is below two stars on a scale of
five stars, or equivalent thereof in any other rating scale ;
(gg) “Rider” means a person who books a journey through the aggregator app for
availing the transportation provided by the aggregator through a vehicle integrated with
the aggregator.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 5
Explanation : For the purpose of this clause the expression “rider” shall also include a
person refers to an individual who has booked the ride and extends to any other individual
on whose behalf the ride is booked ;
(hh) “Security Deposit” means the amount payable by an aggregator applying for a
license for continued operation and services in compliance with the conditions laid down
by the Regional Transport or the Competent Authority and shall be furnish in the form of
bank guarantee, unless provided otherwise ;
(ii) “Service Fee” means a platform fee or a convenience fee charged by the Carpooling
Intermediary to the Users for facilitating a Car pooling Arrangement through the Carpooling
Intermediary ;
(jj) “Service Provider Contract” means the contract executed between the aggregator
and the vehicle owner or the driver and owner if the driver is not the owner and which
specifies the contractual rights and obligations of all parties ;
(kk) “State” means the State of Maharashtra ;
(ll) “Surge Model” means a dynamic pricing mechanism which permits the escalation
or de-escalation of base fare approved by Authority in accordance with real-time supply
and demand, subject to the conditions namely :–
(a) The fare under this model may be reduced to a level not less than Twenty
Five per cent., below the base fare as prescribed by the respective Regional Transport
Authority (RTA) or as provided under these rules and may increase to a level not
exceeding 1.5 times the base fare.
(b) Activation of increase pricing shall be permissible solely during intervals of
increased demand and shall be conspicuously displayed within the application.
(mm) “Surge or Dynamic Pricing” means the output of the fare algorithm of the fare
of the aggregator, where by the fare of a journey is raised when demand for trips exceeds
supply of vehicles;
(nn) “Terms and Conditions” means a document or set of documents specifying the
service conditions of the Carpooling Intermediary, including, but not restricted to such
matters relating to privacy policy, grievance redressal mechanism, protocols for use and
storage of customer data, codes of conduct for users and cancellation policy ;
(oo) “traveller-user” means a user who chooses a Listing as a traveller upon considering
the respective Listings made by driver-users and enters into a Car pooling Arrangement
directly with the driver-user through the Carpooling Intermediary Platform;
(pp) “User” means a person who registers on the Carpooling Intermediary Platform for
the purpose of undertaking Carpooling Arrangements and who may take the role of either
a driver-user or a traveler-user depending on the Carpooling Arrangement.
(2) Words and expressions used in these Rules and not defined herein shall have the same
meanings as are respectively assigned to them in the Act and the rules made thereunder.6 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
CHAPTER – II
GENERAL
3. Applicability.- (1) These rules shall be applicable to any aggregator operating within a State
of Maharashtra, holding a valid permit and the driver engaged on-board passenger transport vehicles
in the area of operation permitted by the vehicle permit. The transport vehicles integrated by the
aggregator shall include all passenger transport motor vehicles registered under the Act including
e-rickshaw :
Provided that, the aggregator, permit holder of the vehicle and the driver shall ensure
compliance with all applicable permit conditions in respect of motor cabs, all India tourist cabs,
luxury cabs, contract carriage buses, camper vans and other similar public service vehicles
except motor cycles:
Provided further that, aggregation of motor cycles, Maharashtra Bike-Taxi Rules, 2025
shall apply and aggregator shall be required to obtain separate licence for Bike-Taxi Services.
(2) These Rules shall not be applicable to the entities engaged in the sale of tickets for travel
by public service vehicles.
(3) These rules shall not be applicable to entities limiting themselves solely to the provision of
an interoperable network to aggregators licensed by the Competent Authority and do not directly
undertake on-boarding of drivers, motor vehicles or both.
4. Application for grant or renewal of License and matters connected therewith.- (1) No applicant
shall integrate any driver or represent himself, or operate as an aggregator unless he holds a valid
license issued by the Competent Authority.
(2) Any person eligible under the criteria mentioned in rule 7 may apply for the grant of a licence
in Form I for a surge-pricing base model or for a convenience fee model or private car pooling as the
case may be, accompanied by proof of payment of the prescribed fee and security deposit as provided
in rules 5 and 6 to the State Transport Authority or respective Regional Transport Authority of the
area or areas in which the applicant intends to operate :
Provided that, in case the applicant intends to operate the jurisdiction of more than one Regional
Transport Authority, then the applicant may, at his option, apply to the State Transport Authority
for a single licence for the entire area in which he intends to operate.
(3) An application made under sub-rule (2) shall be decided by the Competent Authority within
a period of ninety days from the date of such application in Form I.
(4) On being satisfied that the applicant has complied with all the conditions specified for grant
or renewal of a license under these rules, the Competent Authority shall direct the applicant to pay
the prescribed licence fee and security deposit within a period of thirty days.
(5) On payment of licence fee and security deposit, the Competent Authority shall grant a license
to the applicant in Form III, within the period of thirty days from the date of payment.
(6) The list of licenses issued by the Competent Authority under these rules shall be uploaded and
updated by the Competent Authority on the Transport Department Portal of the State Government.
(7) A License granted shall be valid for a period of five years from the date of its issuance, and
may thereafter renewed by the Competent Authority on an application for renewal made by the
aggregator. The intimation of payment of fees for renewal of license shall be made not less than
sixty days before the date of its expiry in Form II, subject to compliance with these rules and any
suspensions against such aggregator.
(8) A licence granted shall be automatically renewed for further period of five years each, upon
the payment of prescribed fees unless it is expressly suspended or denied for reasons to be recorded
in writing.
(9) A License issued under these rules may be transferred on a joint application being made by
the transferor and transferee subject to compliance with these rules.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 7
(10) Where the license is lost or destroyed, an application for issue of a duplicate shall be made
in Form IV along with the prescribed fee. A duplicate license so issued shall be marked “Duplicate”
in red ink.
5. License Fees for Aggregator .–
Sr. No. Particulars Amount in Rupees Amount in Rupees
License issued by STA License issued by RTA
(Per district)
1 Grant of license 10,00,000 2,00,000
2 Renewal of license 25,000 5,000
3 Issue of duplicate license 25,000 5,000
4 For noting change of 25,000 5,000
address of the Licensee
5 For making appeal in 5,000 5,000
STAT
6. Security Deposit for Aggregator.–
Sr. No. Particulars Amount in Rupees
1 Up to 100 buses or 1000 other motor vehicles 10,00,000
2 Upto 1000 buses or 10000 other motor vehicles 25,00,000
3 More than 1000 buses or 10000 other motor vehicles 50,00,000
7. Eligibility of an Aggregator for obtaining a Licence.- (1) An applicant shall be eligible to
obtain a licence as an aggregator if such applicant is,-
(a) a company registered under the Companies Act, 2013 (18 of 2013) ; or
(b) a limited liability partnership registered under the Limited Liability Partnership Act,
2008 (6 of 2009); or
(c) a co-operative society constituted by an association of drivers or motor vehicle owners
and registered under the Co-operative Societies Act, 1912 (2 of 1912).
(2) The applicant shall comply with all applicable laws for the time being in force, including but
not limited to,–
(a) the provisions of the Act and the rules and regulations made thereunder;
(b) the Digital Personal Data Protection Act, 2023 (22 of 2023) ;
(c) the Consumer Protection Act, 2019 (35 of 2019) ;
(d) the Information Technology Act, 2000 (21 of 2000), together with the rules, regulations
and guidelines made thereunder.
(3) The applicant shall have an office in Maharashtra State.
(4) The applicant shall not have been convicted of any offence under the Bharatiya Nyaya Sanhita,
2023(45 of 2023), or the Information Technology Act, 2000 (21 of 2000), at the time of making the
application.8 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
8. Conditions for grant of License for Aggregator.- An aggregator submitting an application for
obtaining a licence shall ensure compliance with the following condition, namely,–
(a) The aggregator shall conduct or cause to be conducted an Induction Training Programme
as prescribed under rule 9 before on-boarding a driver and also for those drivers on-boarded
prior to issuance of these rules.
(b) The aggregator shall furnish a written intimation of the commencement of services to
the Competent Authority and same shall be updated within a period of six months from the
date of grant of licence, failing which the licence may be cancelled by the Competent Authority.
(c) Seventy Two hours prior to commencement of services, the aggregator shall intimate
the Competent Authority, and such intimation shall be uploaded on the designated portal by
the Competent Authority.
(d) The guidelines, if any, issued by the Central Government or the Government of
Maharashtra, in respect of health or public safety shall be followed by the aggregator and the
on-boarded drivers.
(e) The aggregator shall provide an option in its app for passengers to get the travel upto
rupees five lakh. The charges towards premium of travel insurance shall displayed transparently
and separately charged to the passengers.
(f) The aggregator shall not prohibit or restrict the on-boarded drivers from operating with
multiple aggregators.
(g) The aggregator shall develop a mechanism in the App enabling for both, the driver and
the passenger, to rate of overall the quality and experience of a journey.
(h) The aggregator shall permit a motor vehicle holding a valid contract carriage permit
and willing to get on-boarded, to be on-boarded to be integrated with the aggregator, subject to
compliance with the relevant clauses of these rules.
(i) The aggregator shall not be eligible for grant of licence if its license has been cancelled
within the preceding one year.
(j) The Aggregator shall appoint a Grievance Officer who shall be responsible for resolving all
the grievances received. The details of the grievances resolved shall be furnish to the Competent
Authority through an online process. The details of the Grievance Officer i.e. the name, e-mail
address, and telephone number shall be made available by the aggregator on its App and website.
9. Induction Training Programme.- (1) The Induction Training Programme shall be
mandatory training course, of five days duration comprising total of thirty hours for the drivers
comprising a combination of in-person and virtual training sessions. The broad details of the course
of such program shall be made available online by the aggregator. The course shall provide training
to the drivers :
(i) to use the Mobile Application of the aggregator ;
(ii) the relevant provisions of the related Acts and rules ;
(iii) Motor Vehicles(Driving) Regulations 2017;
(iv) first responder training for at least six hours to enable respond to emergencies and to
provide assistance in case of road accidents ;
(v) on careful driving, traffic rules, motor vehicle maintenance, fuel-efficient driving, conduct
and behaviour ;
(vi) on familiarization with the routes ;
(vii) on the terms and conditions of the agreement executed between the driver and the
aggregator ;
(viii) special training on gender sensitivity and Divyangjan sensitivity and mobility needs ;महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 9
(ix) such other training as the State Government may specify.
(2) The aggregator shall upload details of the induction training structure on the designated
portal.
(3) The Aggregator shall be to ensure that all drivers integrated with the Aggregator prior to
the notified date under sub-rule (b) of rule 8 undergo the Induction Training Programme as specified
above :
Provided that, the aggregator shall submit their plan of induction training program for
the existing drivers in such a way that all existing drivers are trained within a period of one
year from the date of issuance of order by the Transport Commissioner from institutes such as
IDTR, RDTC, and ADTC for which accreditation is granted in Form 11A as per rule 31B of the
Central Motor Vehicles Rules, 1989 by the Competent Authority.
(4) The Aggregator shall commence its business operations within six months from the date of
grant of the license, failing which the license shall be deemed to have been cancelled and the licence
fee will not be refunded to the applicant. However, the full amount of the security deposit will be
refunded to the applicant.
(5) The aggregator shall comply with all guidelines issued by the Ministry of Health, the World
Health Organization, or any other relevant authority or organization concerning public health and
safety must be complied with. Additionally, these guidelines are also applicable to ride-pooling
services in public service vehicles.
10. Compliances with regard to drivers.– (1) For the purposes of on-boarding drivers, the
aggregator shall ensure that the following conditions are complied with, namely :–
(i) The Driver holds a valid proof of identity being an Election Identity Card (EIC card)
or Aadhaar card or PAN card.
(ii) The driver holds a valid driving licence for the concerned vehicle type or class within
which the respective vehicle falls throughout the period of on boarding.
(iii) The driver has a valid KYC compliant bank account in his name.
(iv) The driver has not been convicted within the past three years, for any of the following
offence, namely :–
(a) the offence of driving under the influence of drugs or alcohol; and
(b) any cognizable offence under the Bharatiya Nagarik Suraksha Sanhita, 2023 (46 of
2023) and the Bharatiya Nyaya Sanhita, 2023(45 of 2023), including fraud, sexual offences,
use of a motor vehicle to commit a cognizable offence, a crime involving property damage
or theft, acts of violence, acts of terror or acts constituting nuisance or danger to public.
(v) That the driver undergoes a medical examination for fitness, including an eye check-up,
by a hospital or medical institution identified by the aggregator or the aggregator shall ensure
that the driver submits medical certificate in Form I-A of the Central Motor Vehicles Rules,
1989 not older than six months at the time of on-boarding.
(vi) That the driver undergoes a psychological analysis conducted by the aggregator to
determine whether they are fit to be on-boarded.
(vii) That the character and antecedents of the driver are verified by the Police at least
seven days prior to on-boarding and that the aggregator shall maintain a written record of such
verification. To facilitate this verification process, specific procedures and requirements for police
verification may be notified by the Director General of Police, Maharashtra, from time to time.
(viii) That a valid contract is executed between the aggregator and the driver in English
and in the language understood by the driver, including in the language of Marathi, specifying
the terms and conditions applicable for on-boarding and operating vehicles. The standard terms
and conditions shall be made available online by the aggregator on its website :
भााग चाार-अ-४५६–२10 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
Provided that the compliance with above conditions mandatory for the entire duration
of on boarding and such compliance shall remain co-terminus with the licence granted by
the aggregator.
(2) For the welfare of drivers, the aggregator shall ensure compliance with the following
conditions, namely :–
(i) Conducting Refresher Training Programme as prescribed in clause (ee) of rule 2 at the
time of renewal of driver’s license. Record of such training sessions shall be documented and
preserved for at least one year. The Aggregator shall collaborate and partner with any specialized
institution, as provide under sub-rule (3) of rule 9 for conduct of such training.
(ii) Implementing a mechanism in the App for rating of Driver by rider with respect to a ride
availed on the App, indicative of the Rider’s experience of the ride and driver’s etiquette. The
same shall be applicable to the Driver’s rating for a rider. Drivers maintain an average rating
of two stars or below out of five, or an equivalent threshold on any other rating scale during any
financial half-year, shall be mandatorily required to undergo a Remedial Training Programme.
Until the successful completion such programme, such drivers shall be temporarily off-boarded.
Furthermore, such drivers shall be red-flagged in the system, serving as a cautionary notice to
other aggregators about the driver’s conduct and performance.
(iii) In the event a complaint is registered against the driver by a passenger for violation
of provisions of the Act, rules or guidelines, the aggregator shall conduct, an inquiry within a
period of three days from the date of the receipt of such complaint is made and no action shall
be taken against the driver until completion of such inquiry. The aggregator shall communicate
the outcome to the passenger upon its completion.
(iv) The aggregator shall ensuring that the driver shall not be logged in for an aggregate of
twelve hours on a calendar day. A mandatory break of ten hours for the driver shall be imposed
subsequent to any login extending twelve hours.
(v) The aggregator shall maintain and examine a digital record of the following documents
pertaining to the on-boarded drivers, duly authenticated from SARATHI portal and such other
documents as the aggregator may deem fit, including pertaining to the drivers of vehicles
(pursuant to due verification with the originals), regularly on the portal of SARATHI :
(a) a photograph of the driver;
(b) physical copy of the driving licence;
(c) present residential address along with proof as prescribed under rule 4 of Central
Motor Vehicle Rules, 1989 and rule 5 of Maharashtra Motor Vehicle Rules, 1989;
(d) RBI compliant KYC bank account details;
(e) self-attested copies of EIC card or Aadhaar card or PAN card;
(f) name and addresses with contact information to emergency contacts;
(g) enabling the drivers to operate with multiple aggregators:
Provided that, each aggregator shall comply with the requirements and driver
training programmes relevant to each aggregator.
(vi) The aggregator shall ensure that, upon termination or expiry of the Service Provider
Contract with a driver, all equipment, brand stickers belonging, identity card or authorization
issued to the driver by the aggregator is withdrawn.
(vii) The aggregator shall monitor from time to time that the driver adheres to the conditions
in rule 20 and rule 21 of the Maharashtra Motor Vehicle Rules, 1989 and take corrective action
accordingly.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 11
11. On-boarding and Off-boarding of driver and vehicle.-(1) Notwithstanding anything
contained in clause (ii) of sub-rule (2) of rule 10, where a driver-related complaint is reported by a
rider to the Transport Authority or Licensing Authority, the Transport Authority or the Licensing
Authority not below the rank of Assistant Regional Transport Officer may direct the aggregator to
off-board the driver from the app or may directly off-board the driver from the app. The driver so off-
boarded may contest the decision of licencing authority to the Regional Transport Officer (RTO). The
RTO shall take the decision within ten days. Aggregator shall provide necessary login credentials or
access, as may be required to the Transport Authority or the Licensing Authority, for the purposes
of implementation of such order.
(2) Notwithstanding anything contain in these Rules, where a vehicle-related complaint is
reported by a rider to the Transport Authority or Licensing Authority, the Transport Authority or the
licensing authority not below the rank of Assistant Regional Transport Officer may direct aggregator
to off-board the vehicle from the app or may directly off-board the vehicle from the app. The permit
holder of the vehicle so off-boarded may contest the decision of licencing authority to the Regional
Transport Officer (RTO). The RTO shall take the decision within 10 days. Aggregator shall provide
necessary login credentials or access to the Licencing Authority or Transport Authority to enable
Off-boarding and On-boarding the vehicle from the app.
12. Permit.- The aggregator shall ensure that all the motor vehicles attached with on boarded
drivers have an appropriate permit whenever applicable in accordance with the provisions of the Act.
13. Compliances with regard to vehicles.- (1) The following compliances with regard to a vehicle
shall be ensured by an Aggregator as a pre-requisite for the purposes of integration with aggregator
namely :–
(a) Valid registration of the vehicle;
(b) Valid permit, as may be applicable;
(c) Valid fitness certificate as obtained under the provisions of the Act;
(d) Display the registration mark as in accordance with te provisions of in the Central
Motor Vehicles Rules, 1989;
(e) Valid third-party or comprehensive insurance;
(f) Valid pollution-under-control certificate required under the Central Motor Vehicles
Rules, 1989;
(g) Compliance with emission norms, namely;–
(i) BS IV or above for motor cabs;
(ii) BS III or above for other vehicles;
(iii) Age restriction as prescribed in the permit shall be applicable and in any case, the
vehicle age shall not exceed fifteen years from the date of registration;
(h) Compliance with city-specific fuel norms;
(i) Updated payment of applicable taxes and other dues;
(j) Clearance of pending e-challans applicable to the vehicle prior to integration of such
vehicle and regular clearance of e-challans intervals not exceeding two months thereafter;
भााग चाार-अ-४५६–२अ12 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
(k) Fitment of Vehicle Location Tracking Device or System, compliant with AIS-140, along-
with a panic button, as mandated under rule 125H of the Central Motor Vehicles Rules, 1989 and
connected to the control room of the aggregator ensuing an electronic feed from vehicle location
tracking device system available at integrated command and control centre established by the
Government of Maharashtra ;
(l) Every motor vehicle, other than a motorcycle, shall be equipped with a fire extinguisher
of suitable capacity placed inside the vehicle ;
(m) Every motor vehicle, other than a three-wheeler, motorcycle or bus, shall have the child
lock mechanism disabled, in accordance with the applicable law;
(n) Every motor vehicle, other than a three-wheeler, motorcycle or bus, shall be provided with
an enabled manual override for the central locking system, in accordance with the applicable law;
(o) A copy of the driver’s licence and the motor vehicle permit, if applicable, shall be displayed
inside every motor vehicle, other than a motorcycle, in such manner that the said documents
are affixed on the back side of the front seat adjacent to the driver and are clearly visible to the
passengers ;
(p) Every motor vehicle shall be provided with a first-aid kit placed inside the vehicle;
(q) No motor vehicle shall be on-boarded by an Aggregator unless,-(i) in the case of auto
rickshaws and motor cabs holding a valid permit, the age of the vehicle does not exceed nine
years from the date of its registratio n; and
(ii) in the case of rider buses holding a valid permit, the age of the vehicle does not exceed
eight years from the date of its registration.
(r) Every Aggregator shall verify and maintain the following documents and records of all
motor vehicles on-boarded by it, and shall authenticate such data on a real-time basis on the
VAHAN portal, namely :–
(i) Certificate of Registration ;
(ii) Certificate of Fitness ;
(iii) Permit of the vehicle ;
(iv) Chassis number and engine number ;
(v) Commercial insurance policy covering third party risks as prescribed under the Act ;
(vi) Pollution Under Control Certificate ;
(vii) Details of pending e-challans prior to on-boarding and proof of their clearance
before on-boarding :
(viii) Proof of payment of valid motor vehicle tax, environment tax and road safety
cess, as applicable.
(2) Every motor vehicle utilized for ride-hailing services may be equipped with a suitable luggage
carrier for the convenience of riders, and the availability of such luggage carrier shall be clearly
displayed on the ride-booking application at the time of booking.
(3) Every Aggregator shall provide, through its application, the facility for the rider to select
an air-conditioned or non-air-conditioned ride, and where a rider books an air-conditioned ride, it
shall be the duty of the Aggregator to ensure that the cab driver provides air-conditioned service to
the passenger.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 13
14. Compliances with regard to the Aggregator’s App and Website.- (1) Every Aggregator shall
develop and maintain a website disclosing details of its ownership, registered address, fare structure,
contact information for customer services, e-mail address, services offered by it and other relevant
details.
(2) The mobile application of the Aggregator shall be developed and maintained in compliance
with all applicable laws for the time being in force.
(3) The App shall be accessible in Marathi, Hindi and English as the primary languages for both
riders and drivers; and be designed in such a manner that the destination of the rider shall not be
disclosed to the driver until the ride has been accepted.
(4) The vulnerabilities and cyber security of the App shall be certified by a cyber security firm
duly recognised and empanelled by the Indian Computer Emergency Response Team (CERT-In).
(5) The App shall generate and store data relating to journeys, passengers, fares and such other
particulars as may be necessary, in accordance with applicable laws, including the provisions of the
Digital Personal Data Protection Act, 2023.
(6) The Aggregator shall disclose, on its website and in the App upto date particulars relating to-
(a) the share of the fare payable to the driver ;
(b) incentives, if any, provided to the driver ;
(c) the driver’s fare and apportioned fare ; and
(d) such other information as may be notified by the Government of Maharashtra.
(7) The App shall include a feature enabling passengers to share their live location and journey
status until completion of the ride, whereupon such feature shall automatically be disabled.
(8) The App shall include special features to ensure accessibility for Divyangjans.
(9) The App shall display a clear and high-resolution picture of the driver on-boarded on the
App of the aggregator.
(10) Every Aggregator shall formulate and implement a policy of zero tolerance towards
the use of drugs or alcohol by on-boarded drivers while on duty, and shall—
(a) publish such policy and the procedure for lodging complaints in this regard on its
website and App;
(b) immediately off-board any driver against whom a complaint of violation of the said
policy is received, pending inquiry ; and
(c) ensure that the suspension of such driver continues until completion of the
investigation by the Aggregator.
15. Ride Pooling.- (1) An Aggregator may provide ride pooling facilities to riders, subject to
the following conditions, namely :—
(a) every rider availing such facility shall have completed the prescribed KYC procedure ;
(b) such riders shall be travelling along similar routes with varying stoppages; and
(c) such arrangement shall be deemed to constitute a virtual contract entered into through
the App of the Aggregator.14 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
(2) Every female rider availing ride pooling shall be provided with the option to pool exclusively
with other female riders, in order to ensure safety and comfort.
(3) The ride pooling facility shall operate only within a predefined radius of detour from the
original route, as may be determined by the Aggregator :
Provided that, such detour limit shall be clearly communicated to, and consented by, the
riders concerned, particularly the first rider specifying the destination.
16. Regulation of fares.- (1) The standard fare for motor cabs, auto rickshaws and passenger
buses, as determined by the Regional Transport Authority (RTA), shall be deemed to be the base
fare for customers availing aggregator services.
(2) The base fare chargeable shall be for a minimum distance of three kilometers, in order to
compensate for dead mileage, including the distance travelled without a passenger and the distance
and fuel consumed in picking up the passenger.
(3) (a) An Aggregator intending to implement surge pricing, as specified in Form I, may vary
the fare within a range of twenty-five per cent below to one and a half times above the base fare
specified in sub-rule (1).
(b) Where an Aggregator operates under a convenience fee model, as specified in Form 1
and as defined in clause (m) of rule 2, the rider shall pay a convenience fee, and the Aggregator
shall reimburse not less than ninety-five per cent. of the base fair to the driver :
Provided that the total fare, exclusive of convenience fee, tolls, parking charges and
goods and services tax (GST), shall not exceed the base fare fixed by the respective Regional
Transport Authority(RTA);
Provided further that the fare receipt shall itemize government levies, tolls, parking
fees, trip particulars including origin, destination, distance, date and time, base fare, surge
pricing factor, and the final amount payable to the driver or permit holder.
(4) Under the surge pricing model, the driver shall receive not less than eighty per cent of the
total fare, calculated on the basis of the distance travelled. The share of the Aggregator, excluding
tolls, parking charges and goods and services tax (GST), shall be clearly specified in the fare receipt
along with all other mandatory particulars.
(5) The State Government may, by notification, levy an additional charge not exceeding two per
cent. of the base fare towards the welfare fund for drivers, as and when such fund is constituted, for
the provision of amenities and programmes relating to Aggregator-operated vehicles, which contribute
to the reduction of traffic congestion and pollution :
Provided that such amenities and programmes may include, but shall not be limited to,
state-sponsored driver welfare schemes, road safety awareness programmes, pollution control
initiatives, allotment of parking spaces in proportion in large parking areas for vehicles integrated
with Aggregators, provision of electric charging infrastructure, and other related matters.
(6) Where the Regional Transport Authority (RTA) has not fixed the fare for city metered
taxis or auto rickshaws, the same shall be fixed by the respective RTA within one month from the
commencement of these rules :
Provided that, for fixation of fares of different types of taxi cabs, including luxury cabs and
All India Tourist Permit cabs, the respective RTA shall fix fares separately based on engine
capacity, in three tiers, namely :—
(i) vehicles having engine capacity up to 1250 cc shall be charged at the base fare of
city metered taxis ;महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 15
(ii) vehicles having engine capacity exceeding 1250 cc but not exceeding 2000 cc shall
be charged at 1.15 times the base fare;
(iii) vehicles having engine capacity exceeding 2000 cc but not exceeding 2800 cc shall
be charged at 1.30 times the base fare.
Provided further that, in the case of high-premium vehicles costing above rupees thirty
lakhs, the fare shall be mutually determined between the Aggregator and the customer,
irrespective of engine capacity.
Provided also that, in the case of electric vehicles, the fare shall be fixed on the basis
of the cost of the vehicle as follows :—
(i) vehicles costing less than rupees ten lakhs shall be charged at the base fare
applicable to city taxis with engine capacity up to 1250 cc;
(ii) vehicles costing above rupees ten lakhs and less than rupees twenty lakhs
shall be charged at 1.15 times the base fare;
(iii) vehicles costing between above rupees twenty lakhs and less than rupees
thirty lakhs shall be charged at 1.30 times the base fare;
(iv) vehicles costing above rupees thirty lakhs shall be charged at a fare mutually
determined between the Aggregator and the customer.
Explanation.—For the purposes of this rule, the expression “cost of the vehicle”
shall have the meaning assigned to it under the Maharashtra Motor Vehicle Tax Act
(LXV of 1958), as applicable in the State of Maharashtra, and the cost specified on the
VAHAN 4.0 portal shall be the basis for all relevant considerations.
(7) No Aggregator shall compulsorily mandate any other service, including insurance, with a
ride. Any such service shall be optional and shall be separately and transparently charged.
17. Cancellation of Rides.- (a) Where a driver cancels a booking subsequent to accepting a ride
on the App, a penalty equivalent to ten per cent. of the total fare, not exceeding rupees one hundred,
shall be imposed, and the said amount shall be credited to the user account of the rider on the App.
(b) Where a ride is cancelled by a rider on account of non-reporting of the vehicle within ten
minutes after the expected reporting time of the vehicle, or where the driver has not reported within
ten minutes from the expected scheduled time of arrival, such cancellation shall be deemed to be a
cancellation of the ride by the driver. In such case, a penalty of rupees one hundred shall be levied on
the driver, and the said amount shall be credited instantly to the user account of the rider on the App :
Provided that, where such dispute is resolved mutually, the complaint shall be deemed to
be resolved and no further action shall be required.
Provided further that, this condition shall be prominently displayed by the Aggregator on
its website and on the App for the benefit of users.
(c) Where a rider cancels a booking subsequent to booking a ride on the App, without a valid
reason, a penalty equivalent to five per cent. of the total fare, not exceeding rupees one hundred,
shall be imposed, and the said amount shall be credited to the user account of the driver on the App :
Provided that, where such dispute is resolved mutually, the complaint shall be deemed to
be resolved and no further action shall be required.16 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
Provided further that, this condition shall be prominently displayed by the Aggregator on
its website and on the App for the benefit of users.
(d) In the event of a breakdown of a motor vehicle during the course of a ride, the Aggregator
shall arrange for an alternative vehicle, within—
(i) thirty minutes, where the ride originates or terminates within municipal corporation
or council limits; or
(ii) sixty minutes, where the ride is an intercity journey exceeding one hundred kilometers,
from the time such breakdown is reported either by the rider or the driver, and the fare chargeable
for such alternative arrangement shall be the same as agreed upon at the time of the original
booking :
Provided that, failure to comply with this sub-rule shall attract a penalty in accordance
with Rule 20.
(e) The aggregator shall incorporate appropriate functionalities in its App to prevent cancellation
of rides by drivers for trips to airports, railway stations and hospitals. Where a driver cancels, or is
deemed to have cancelled, a ride to any of the aforesaid locations, a penalty equivalent to five times
the penalty specified in clauses (a) and (b) of this rule shall be imposed.
18. Sustainable Fleet Management by aggregators.- Every aggregator shall progressively
increase, on a yearly basis, the percentage of electric vehicles and vehicles operating on alternative
fuels in its fleet, in such manner as may be specified by the Government. The directives issued by
the Government in this regard shall be binding and mandatory upon every Aggregator.
19. Inclusion of Divyangjan Fleet.- Every aggregator shall include in its fleet such number of
motor vehicles adapted for use by persons with disabilities, at such time and in such proportion as
the State Government may, by order, direct.
20. Conversion to Electric Mobility.- Every Aggregator shall mandatorily comply with the
targets prescribed for inclusion of electric vehicles in its fleet. Such targets shall be fixed either
by the appropriate Government organisation responsible for regulating air quality or by the State
Government, as the case may be.
21. Suspension of aggregator Licence.- (1) The Licence granted to an Aggregator may be
suspended, by an order in writing (hereinafter referred to as “Suspension Order”), issued by the
Competent Authority, either suo motu or upon receipt of a complaint against the Aggregator, after
conducting an inquiry.
(2) The period of suspension may extend up to three months.
(3) No Suspension Order shall be passed unless the Aggregator has been afforded an opportunity
of being heard within ten days from the date of receipt of such complaint or initiation of action.
(4) Without prejudice to the generality of the foregoing provisions, the following shall constitute
grounds for suspension of a Licence, namely :–
(i) failure of the Aggregator to ensure the safety of passengers and/or drivers, including
as revealed through reasoned analysis of quarterly rating parameters determined by the State
Government;
(ii) frequent instances of irregularities in fares charged to passengers, unjustified imposition
of dynamic pricing, non-compliance with guidelines for proportionate division of fare between
drivers and the Aggregator, or imposition of unsubstantiated charges on drivers;महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 17
(iii) failure of the Aggregator to comply with obligations contained in the contract with
drivers ;
(iv) failure of the Aggregator to comply with these rules ;
(v) jeopardising the safety of passengers or the well-being of drivers ;
(vi) violation of safety standards by the Aggregator resulting in road accidents ;
(vii) Commission of financial irregularities of a serious nature, as revealed through audit
of accounts of the Aggregator ; or
(viii) any other ground as the Competent Authority may consider fit and appropriate :
Provided that, where the Competent Authority is of the opinion that suspension of the
Licence may not be expedient or feasible, it may, instead of suspension, impose upon the
Aggregator a monetary penalty not exceeding rupees one crore but not less than rupees
one lakh, having regard to the quantum and severity of the infraction.
(5) Upon suspension of the Licence, the Aggregator shall immediately cease all operations under
the Licence until such suspension is revoked or the period of suspension has expired.
(i) Before the expiry of the period of suspension, the Aggregator shall submit to the
Competent Authority, an undertaking in writing, affirming that the grounds for suspension, as
specified in the Suspension Order, have been duly rectified.
(ii) Upon satisfaction, the Competent Authority shall pass an order acknowledging the
resolution of the grounds for suspension and the receipt of the undertaking by the Aggregator.
(iii) The Aggregator shall thereafter resume operations for a probationary period of not
less than two months and not exceeding six months, during which compliance with these rules
shall be ensured. Any infraction during the probationary period warranting suspension of the
Licence shall result in cancellation of the Licence under rule 22.
(6) Where an Aggregator, after obtaining a Licence, is found guilty of, or convicted in, any case
registered under the Bharatiya Nyaya Sanhita, 2023, or the Information Technology Act, 2000, the
Licence shall be forthwith suspended or cancelled, as the case may be.
22. Cancellation and Surrender of aggregator Licence.- (1) The Competent Authority may
initiate proceedings for cancellation of a Licence granted to an Aggregator where—
(i) the Aggregator, having had its Licence suspended within a period of three financial years,
commits another infraction under Rule 19 that warrants action for suspension; or
(ii) the Aggregator has committed, or caused to be committed, a violation of these rules of
such a grievous nature as to endanger the safety or security of passengers or drivers.
In such cases, the Competent Authority shall issue to the Aggregator a notice to show
cause as to why the Licence should not be cancelled.
(2) The Competent Authority shall, within ten days of issuing the show cause notice under
sub-rule (1), provide the Aggregator an opportunity of being heard and shall thereafter, by a reasoned
order, decide whether or not to cancel the Licence. A copy of the order of cancellation, where passed,
shall also be communicated to other States and to the Central Government.
भााग चाार-अ-४५६–३18 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
(3) Where a Licence is cancelled, the Aggregator shall immediately cease all operations under
the Licence.
(4) Upon cancellation of a Licence under sub-rule (2), the Security Deposit furnished by the
Aggregator shall stand forfeited.
(5) An Aggregator may, at any time, voluntarily surrender its Licence, and upon such surrender,
the Security Deposit shall be refunded to the Aggregator after deducting any outstanding dues, if any.
23. Appeal.–(1) Any Aggregator aggrieved by an order of suspension, cancellation or rejection
passed by the Competent Authority may, within thirty days from the date of receipt of such order,
prefer an appeal to the State Transport Appellate Tribunal, 9, Hazarimal Somani Marg, Mumbai
400 001, against such order.
(2) Every appeal shall be filed in the form of a memorandum setting forth concisely the grounds
of appeal and shall be accompanied by—
(i) the prescribed fee for appeal as specified in rule 24; and
(ii) a copy of the order passed by the Competent Authority.
(3) The Appellate Authority shall provide the Aggregator an opportunity of being heard and
shall dispose of the appeal within a period of sixty days from the date of filing of the appeal.
(4) The Appellate Authority may, while deciding the appeal, pass such order as it deems fit.
24. Powers and Duties of the Transport Commissioner and Competent Authorities.- (1) The
Transport Commissioner, Regional Transport Authority (RTA), or Competent Authority shall have
the power to call for such information and documents from Aggregators as may be necessary to ensure
compliance with these rules. Such power shall include the authority to investigate drivers who have
been off-boarded on multiple occasions, after giving prior written notice.
(2) The authorities referred to in sub-rule (1) shall also have the power to conduct investigations
of the Aggregator in the manner prescribed in Form I of these rules, for the purpose of effective
enforcement thereof.
(3) The said authorities shall provide Aggregators access to the VAHAN and SARATHI portals
operated by the Ministry of Road Transport and Highways, Government of India, for the purpose of
enabling Aggregators to maintain updated records of vehicles and drivers associated with their App.
(4) It shall be the duty of the Transport Commissioner, RTA, or Competent Authority to
maintain strict confidentiality and secrecy in respect of any documents and information obtained
from Aggregators under sub-rule (1) of rule 20, or any other information so requested.
(5) The Transport Commissioner, RTA, or Competent Authority may, from time to time, issue
such advisories, directions or orders as may be necessary for the proper implementation of these rules.
25. Mandatory Reporting by Aggregators.– Every licensed aggregator shall submit to the
Competent Authority such annual or periodic reports as may be required, in electronic form, through
a secure portal designated by the Competent Authority, in such format as may be prescribed and
duly certified by the Competent Authority.
26. Repeals and Savings.- (1) On the commencement of these rules, all notifications and
guidelines issued under section 93 of the Motor Vehicles Act, 1988 shall stand repealed.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 19
(2) Notwithstanding such repeal, anything done or any action taken under any of the notifications
or guidelines so repealed shall be deemed to have been done or taken under the corresponding
provisions of these rules, unless such thing or action is inconsistent with the provisions of these rules.
(3) The licences granted to App Aggregators under the repealed provisions shall continue to
remain valid for a period of sixty days from the date of commencement of these rules or until such time
an application made under these rules is decided by the Competent Authority, whichever is earlier.
(4) A pro-rata adjustment of the fees paid for obtaining the earlier licence shall be admissible
to the applicant under these rules.
27. Penalties for Contravention of Rules.–Any Aggregator who contravenes the provisions of
these rules or any regulation or notification made thereunder shall be punishable in accordance with
the provisions of section 193 of the Act.
28. Facilitating Implementation of Electric/Alternative fuel (Such as bio-ethanol) vehicles.–
(i) Every Aggregator shall on-board, in its fleet, motor vehicles operating on alternative fuels,
including but not limited to electric and bio-ethanol, in such proportion as may be specified by the
Government of Maharashtra.
(ii) The effective date for compliance with this requirement shall be such date as may be notified
by the Government of Maharashtra, and the same may be revised or updated from time to time by
notification.
CHAPTER - III
Aggregation of Private (Non-Transport) Cars for Carpooling
29. Aggregation of Private cars by Aggregators for Car Pooling.- (1) An Aggregator may
aggregate private (non-transport) motor cars for the purpose of providing carpooling services, with
a view to reducing traffic congestion, easing the burden on public transportation systems, and
mitigating vehicular pollution.
(2) The on-boarding of drivers by an Aggregator under this rule shall be subject to compliance
with the provisions and requirements stipulated under these rules.
30. Rules applicable for aggregation of (Non-Transport) cars for Carpooling.- Provisions of
the rules 2, 4, 5, 6, 7, sub-rules (b),(c),(d),(e),(f),(g),(i),(j) of rule 8, sub-rule (4) of rule 9, sub-rule (1)
except clause (vii) and clauses (ii), (iii), (iv), (v), (vi) and (vii) of sub-rule (2) of rule 10, rules 11, clauses
(a),(d),(e),(f),(g),(h),(i),(j),(p) and (r) of sub-rule (1) and sub-rule (3) of rule 13, rule 14, sub-rule (5) of
rule 16, clauses (a), (b) and (c) of rule 17, 18, 20, 21, 22, 23, 24, 25, 26, 27 and 28 shall apply mutatis
mutandis for this Chapter.
31. Conditions for operating as a Carpooling Intermediary.–
An entity desirous of operating as a Carpooling Intermediary shall comply with the following
conditions, namely :—
(a) it shall ensure that every Driver-User listing on the Carpooling Intermediary Platform
furnishes a valid identification document prior to undertaking any Carpooling Arrangement ;
(b) it shall ensure that every User registered on the Carpooling Intermediary Platform has
a profile linked to a verified mobile phone number or e-mail address ;20 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
(c) the profile of every User shall include the residential address and office address of such
User, and in the case of a Driver-User, the origin and destination of the journey ordinarily
undertaken by him in the usual course of his profession or business ;
(d) it shall ensure that no User undertakes more than fourteen Carpooling Arrangements
in any period of seven days as a Driver-User ;
(e) it shall display on the Carpooling Intermediary Platform the details of its registered
office, service offerings, customer service contact details, and such other information as may be
relevant for the facilitation of a Carpooling Arrangement between Users ;
(f) it shall ensure that the terms and conditions governing the use of the Carpooling
Intermediary Platform are easily accessible to all Users ;
(g) it shall establish a mechanism to block any User reported to have violated the terms
and conditions displayed on the Carpooling Intermediary Platform ;
(h) it shall enable the Traveler-User and the Driver-User to exchange messages on the
Carpooling Intermediary Platform in relation to a proposed journey, prior to finalization of a
Carpooling Arrangement ;
(i) notwithstanding anything contained in these rules, the Carpooling Intermediary shall
not be responsible for the operation or use of the motor car by Users during a Carpooling
Arrangement, and no liability shall attach to the Carpooling Intermediary in respect of any non-
compliance by Users, including any accident or violation of the terms and conditions prescribed
by the Carpooling Intermediary.
32. Conditions for Listing.- (a) A Driver-User shall ensure that a valid third-party insurance
certificate and a comprehensive insurance policy certificate, including add-on cover for the motor
car, have been obtained for the purpose of undertaking a Carpooling Arrangement.
(b) A Driver-User shall ensure that no transport vehicle is used for any Listed Journey.
(c) A Driver-User shall ensure that the Carpooling Intermediary Platform is not used for the
purpose of commercial transportation.
(d) A Driver-User shall ensure that the Carpooling Intermediary Platform is not used for
undertaking journeys requiring special permits under the Act.
33. Conditions for a Carpooling Arrangement.- (a) Conditions of Carpooling Arrangement
and Cost of Ride.- A journey undertaken by a Driver-User in a motor car accompanied by one or more
Traveler-Users shall be classified as a Carpooling Arrangement if, and only if,–
(i) such arrangement is facilitated exclusively through a registered Carpooling Intermediary
Platform and does not originate from any form of solicitation by the Driver-User or any other
person for hire on roads, parking areas, or public stands designated for public service vehicles
under Part V of the Act; and
(ii) the remuneration, if any, provided by the Traveler-User or Users to the Driver-User is
solely by way of reimbursement of expenses incurred during the journey, without any element
of profit.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 21
(b) Equitable Allocation of Travel Expenses.–
(i) No Carpooling Intermediary shall implement surge pricing in respect of a Carpooling
Arrangement.
(ii) The share of the cost of the ride payable by each individual Traveler-User shall not
exceed twenty-five per cent of the cost of the ride, and where there are multiple Traveler-Users,
the aggregate contribution shall not exceed fifty per cent of the cost of the ride, as defined in
rule 2(c) of these rules.
(c) Exclusivity of Carpooling Arrangement.- A Carpooling Arrangement shall be distinct and
independent, and shall not form part of, or be incidental to, any other commercial arrangement, so
as to preserve its non-commercial nature.
34. Determination of cost under a Carpooling Arrangement.–
(a) A Driver-User shall not derive any profit from a Carpooling Arrangement and may only
be defrayed for a part of the cost of such Carpooling Arrangement.
(b) An Aggregator or Carpooling Intermediary Platform may charge a service fee for
facilitating a Carpooling Arrangement :
Provided that, such service fee shall be disclosed as a separate component, in addition
to the cost of each journey, on the Carpooling Intermediary Platform prior to the Traveler-
User and Driver-User entering into a Carpooling Arrangement.
35. Non-Compliance of the Rules by the aggregator or Carpooling Intermediary.- (a) Where
any Aggregator or Carpooling Intermediary fails to comply with the provisions of these rules, the
Competent Authority shall serve upon such Aggregator or Carpooling Intermediary a notice specifying
the violation.
(b) Where the Aggregator or Carpooling Intermediary fails to rectify the violation within thirty
days from the date of receipt of such notice, it shall be punishable in accordance with the provisions
of section 193 of the Motor Vehicles Act, 1988.
भााग चाार-अ-४५६–४22 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
FORM I
[See Rule 5(1)]
Application for Grant of License for Aggregator
To,
The [ Designation],
[ Name of State ] Competent Authority,
[ Name of City ]
I, the undersigned hereby apply for grant of a License for operation as an Aggregator under the
Maharashtra Motor Vehicle Aggregator Rules, 2025, for
A. Based on surge pricing or,
B. Based on convenience fee
C. Private Car Pooling
(Tick which is applicable)
1. Name in full
2. Address of the registered office in Maharashtra
3. Number of branches and addresses, if any
4. a. If a registered company, enclose a copy of
certificate of incorporation / registration along
with a copy of memorandum of association.
b. If a firm, enclose a copy of certificate of
registration of the firm.
5. Name and contact details of Key Managerial 1.
Personnel or Authorized Signatory 2.
3.
6. Telephone number, website address and Email ID
7. Number of (type of vehicle} proposed to be
operated. (Enclose a separate list containing vehicle
numbers and permit particulars of each vehicle)
8. Details of GPS/ GPRS facility
9. Details of other infrastructure
10. Details of returns filed in the last three years.
Enclose copies of financial statements of last three
years
11. Details of fee paid
12. Details of Security Deposit by wayof Bank Guarantee
in favour of Competent Authorityमहाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 23
I hereby declare that the information given above and other documents enclosed herewith are
true to the best of my knowledge. I understand that if any information is found to be incorrect at
any point of time, the Licence granted to me is liable to be cancelled, besides initiating other legal
action/actions against me. I have gone through the provisions of the Maharashtra Motor Vehicle
Aggregator Rules 2025, I accept and agree to abide by the same and the reference statues and rules
mentioned herein.
Place :
Date : Signature of the Applicant
/Authorized Signatory
(along with company seal,
as applicable)
भााग चाार-अ-४५६–४अ24 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
FORM II
[See Rule 5(7)]
Application for the Renewal of License for Aggregator
To,
The [ Designation ],
[ Name of State ] Competent Authority,
[ Name of City ]
I, the undersigned hereby apply for grant of a License for operation as an Aggregator under the
Maharashtra Motor Vehicle Aggregator Rules, 2025.
1. Name in full
2. Address of the registered office in Maharashtra
3. Number of branches and addresses, if any
4. If a registered company, enclose a copy of certificate
of incorporation / registration along with a copy of
memorandum of association.
If a firm, enclose a copy of certificate of registration
of the firm.
5. Name and contact details of Key Managerial 1.
Personnel or Authorized Signatory 2.
3.
6. Telephone number, website address and Email ID
7. Number of (type of vehicle} proposed to be
operated. (Enclose a separate list containing
vehicle numbers and permit particulars of each
vehicle)
8. Details of GPS/ GPRS facility
9. Details of other infrastructure
10. Details of returns filed in the last three years.
Enclose copies of financial statements of last
three years
11. Details of license :
. License Number
. No. of suspensions, if any, and details thereof
12. Details of fee paid
13. Details of Security Deposit by way of Bank
Guarantee in favour of Competent Authorityमहाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 25
I hereby declare that the information given above, and other documents enclosed herewith are
true to the best of my knowledge. I understand that if any information is found to be incorrect at
any point of time, the Licence granted to me is liable to be cancelled, besides initiating other legal
action/actions against me. I have gone through the provisions of the Maharashtra Motor Vehicle
Aggregator Rules 2025, I accept and agree to abide by the same and the reference statues and rules
mentioned herein.
Place :
Date : Signature of the Applicant
/Authorized Signatory
(along with company seal,
as applicable)26 महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७
FORM III
[ See Rule 5(5) ]
License for an Aggregator
Mr./Mrs./M/s. [ ] is hereby licensed to operate as an Aggregator under the Motor
Vehicles Act, 1988 in compliance with directions stipulated under the Maharashtra Motor Vehicle
Aggregator Rules 2025.
1. Name of the Aggregator (in full)
2. Address of the registered office in Maharashtra
3. Addresses of the branches
4. Telephone number, website address and
email id
5. Number of auto rickshaw / e-rickshaw/
motor cab/ motorcycle or bus (as per the list
enclosed by the Aggregator in Form I/II, as
maybe applicable)
6. Particulars of the manner in which the
Aggregator shall function
7. Details of fee paid
8. Details of bank guarantee
The Licensee shall observe all the conditions contained in the Maharashtra Motor Vehicle
Aggregator Rules 2025.
Place :
Date : Signature of the Competent Authority.महाारााष्ट्र शाासन रााजपत्र असाधााराण भााग चाारा-अ, ऑक्टोोबरा ९, २०२५/आश्वि�वन १७, शाके १९४७ 27
Form IV
[See Rule 5(10)]
Application for the issue of Duplicate License
To,
The [ Designation ],
[ Name of State ] Competent Authority,
[ Name of City ]
Sir /Madam,
The Licence issued to [Name of the Licensee] under rule 5(5) of the Maharashtra Motor
Vehicle Aggregator Rules 2025 bearing No. [ ] has been lost/destroyed/completely written
off /soiled/torn/ mutilated in the following circumstances.
I / We hereby declare that to the best of my/our knowledge the Licence has not been suspended or
cancelled under the provisions of the Act or rules made thereunder and the circumstances explained
above are true.
I / We do hereby apply for the issue of a duplicate Licence.
The written off / soiled/ torn / mutilated Certificate of registration is enclosed/ Copy of the FIR
filed against the loss of the Licence is enclosed.
Place :
Date : Signature of the Applicant
/Authorized Signatory
(along with company seal,
as applicable)
Signature of the Competent Authority
By order and in the name of the Governor of Maharashtra,
RAJENDRA HOLKAR,
Joint Secretary to Maharashtra.
ON BEHALF OF GOVERNMENT PRINTING, STATIONERY AND PUBLICATION, PRINTED AND PUBLISHED BY DIRECTOR,
RUPENDRA DINESH MORE, PRINTED AT GOVERNMENT CENTRAL PRESS, 21-A, NETAJI SUBHASH ROAD, CHARNI ROAD,
MUMBAI 400 004 AND PUBLISHED AT DIRECTORATE OF GOVERNMENT PRINTING, STATIONERY AND PUBLICATIONS,
21-A, NETAJI SUBHASH ROAD, CHARNI ROAD, MUMBAI 400 004. EDITOR : DIRECTOR, RUPENDRA DINESH MORE.