**Executive Summary**
A Pensioners Outreach Programme (POP) has been initiated in Ganderbal, Kashmir, to address the concerns of BSNL pensioners. A sub-office for the CCA in Srinagar is expected to commence operations soon. In the interim, an officer from the CCA, Jammu, will visit Srinagar weekly to assist pensioners until the sub-office is functional.
**Key Points / Main Content**
* **Pensioners Outreach Programme (POP) Launch**
* A new initiative, the Pensioners Outreach Programme (POP), has been launched in Ganderbal, Kashmir.
* The program aims to strengthen engagement and address the concerns of BSNL pensioners in the region.
* Officials visited BSNL pensioners in Ganderbal to understand their welfare and issues.
* **Establishment of Srinagar Sub-office**
* A meeting was held on 12.03.2026 to identify suitable space for a sub-office of the CCA in Srinagar.
* The required space has been identified, and the sub-office is expected to begin operations upon receiving necessary approvals.
* **Interim Arrangement**
* An officer from the CCA office, Jammu, will visit Srinagar on a weekly basis.
* This officer will meet pensioners at a designated BSNL location to address grievances and provide assistance.
* This arrangement will continue until the Srinagar sub-office becomes operational.
* **Inspirational Framework**
* The initiatives are being undertaken in pursuance of the “Seva Sankalp” Resolution, adopted on February 24, 2026.
* This resolution promotes a citizen-centric work culture based on service, transparency, and accountability.
* The initiatives are inspired by the principle of "Spirit of Service."
**Impact Analysis**
**BSNL Pensioners in Kashmir**
* **Impact:** Their welfare and concerns will be addressed through the new outreach program and the forthcoming sub-office. They will receive assistance through weekly visits by an officer until the sub-office is operational.
* **Action Required:** Pensioners can utilize the interim weekly visits and the future sub-office to raise their grievances and seek assistance.
**CCA, North Zone**
* **Impact:** Responsible for the overall initiative and the establishment of the Srinagar sub-office. Engaged in the outreach efforts and appreciates the facilitation of this initiative.
* **Action Required:** Continue overseeing the establishment of the sub-office and ensure the successful implementation of the outreach programme.
**CCA J&K and CGM J&K BSNL**
* **Impact:** Involved in the identification of space for the sub-office and the interim arrangement of weekly visits. Appreciated for their proactive efforts in facilitating the initiative.
* **Action Required:** Continue to collaborate with the CCA, North Zone, for the operationalization of the Srinagar sub-office and support the interim arrangements for pensioner assistance.
Key Entities Referenced
Pensioners Outreach Programme (POP): A new initiative launched to strengthen engagement with and address the concerns of BSNL pensioners.
Bharat Sanchar Nigam Limited (BSNL): The organization for whom the pensioners' outreach program is being conducted.
Ministry of Communications: The overarching government ministry overseeing the initiative.
“Seva Sankalp” Resolution: A resolution adopted by the Union Cabinet that inspires the initiatives, promoting a citizen-centric work culture.
Srinagar: The location where a sub-office is being established to serve BSNL pensioners.
Ministry of Communications
Pensioners Outreach Programme in Ganderbal,
Kashmir and process for opening Sub-office at
Srinagar for BSNL Pensioners initiated
Posted On: 13 MAR 2026 3:38PM by PIB Delhi
A new initiative titled Pensioners Outreach Programme (POP) was launched in Ganderbal, Kashmir,
aimed at strengthening engagement with and addressing the concerns of BSNL pensioners in the region.
Shri Ashish Joshi, Principal Controller of Communication Accounts (Pr. CCA), North Zone, along with
Sh. Raj Karan Verma, CCA J&K, Sh. Amanullah Tak Jt. CCA J&K visited the homes of Bharat Sanchar
Nigam Limited (BSNL) pensioners in Ganderbal to enquire about their welfare and understand the issues
faced by them.
As part of efforts to improve the ease of living for BSNL pensioners in Kashmir, a meeting was also held
on 12.03.2026 with the Chief General Manager, J&K Circle of BSNL to identify suitable space for
establishing a sub-office of the CCA in Srinagar. The required space has been identified and the sub-office
is expected to commence operations soon after the necessary approvals are obtained.
In the interim, the Pr. CCA, North Zone, in consultation with the CCA J&K and the CGM J&K BSNL, has
decided that an officer from the CCA office, Jammu will visit Srinagar on a weekly basis. The officer will
meet pensioners at a designated location provided by BSNL to address their grievances and provide
necessary assistance until the Srinagar sub-office becomes operational.The Pr. CCA, North Zone appreciated the proactive efforts of the CCA J&K, Jt. CCA J&K, Kush Kumar,
CGM J&K and Arvind Pandey, PGM Kashmir of BSNL in facilitating this initiative. He expressed
confidence that the establishment of the proposed sub-office in Srinagar will significantly help in
resolving the issues of BSNL pensioners in the Kashmir region.
The initiatives are being undertaken in pursuance of the “Seva Sankalp” Resolution, adopted by the Union
Cabinet on February 24, 2026, at “Seva Teerth” (the new PMO), which seeks to promote a citizen-centric
work culture based on service, transparency and accountability. The Resolution aims to shift the ethos of
governance from entitlement to dedication, embodying the spirit of “Nagrik Devo Bhava” (Citizen is
God). The initiatives are inspired by the principle of Spirit of Service, which calls for decisions to be
guided by service to 1.4 billion citizens, with a focus on simplifying life for the last person in the country.
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