**Executive Summary**
The Department of Posts has undertaken key measures to transform into a major public logistics organization and strengthen its parcel services nationwide. This includes modernizing parcel processing and delivery through standardized systems, automation, and advanced technologies. The initiative aims to improve speed, reliability, and customer experience. The information was provided on 04 DEC 2023 by the Union Minister of State for Communications and Rural Development in response to a question in the Rajya Sabha.
**Key Points / Main Content**
* **Parcel Processing and Delivery Modernization:**
* Standardized systems across the country to improve speed, reliability, and customer experience.
* Enhanced last-mile delivery with Nodal Delivery Centres.
* Implementation of Advanced Postal Technology (APT) 2.0 project.
* Real-time delivery updates and OTP-based delivery.
* API integration with e-commerce and other customers.
* **Mail and Parcel Optimization Project (MPOP):**
* End-to-end process optimization through automation.
* Standardized workflows and advanced technologies (e.g., parcel sorters and real-time tracking).
* **Partnerships and Services:**
* Partnering with major e-commerce and logistics companies.
* Serving multiple government ministries, including the Ministry of MSME, for parcel delivery.
* Established 1,013 Dak Ghar Niryat Kendras (DGNKs) to support exports by MSMEs, artisans, self-help groups, and small businesses.
* **Digital Infrastructure:**
* Launched the "Know Your DIGIPIN" application.
* Finalized the Central Sector Scheme ‘DHRUVA' to recognize address information management as a foundational public infrastructure.
**Impact Analysis**
**Ministry of MSME:**
* **Impact:** The Ministry benefits from the Department of Posts' modernized parcel delivery services, improving logistics for MSMEs.
* **Action Required:** Leverage the parcel delivery services offered by the Department of Posts to facilitate efficient logistics for MSMEs.
**MSMEs, Artisans, Self-Help Groups, and Small Businesses:**
* **Impact:** Supported to expand their reach and export capabilities through the establishment of DGNKs.
* **Action Required:** Utilize the DGNKs to enhance export operations and access wider markets.
**E-commerce and Logistics Companies:**
* **Impact:** Integration with the Department of Posts' API enhances their delivery capabilities and customer experience.
* **Action Required:** Coordinate with the Department of Posts for API integration to improve service offerings.
**Citizens:**
* **Impact:** Improved delivery reliability, speed, and customer experience, as well as better governance and inclusive service delivery via Digital Address Digital Public Infrastructure.
* **Action Required:** Take advantage of "Know Your DIGIPIN" application.
Key Entities Referenced
Department of Posts: Primary entity undertaking key measures to modernize the parcel processing and delivery ecosystem.
Mail and Parcel Optimization Project (MPOP): Project for end-to-end process optimization through automation and advanced technologies.
DHRUVA: Central Sector Scheme that aims to recognize address information management as a foundational public infrastructure.
Digital Address Digital Public Infrastructure (DPI): National infrastructure for digital addresses.
Ministry of Communications: Ministry under which the Department of Posts functions.
Ministry of Communications
Post Offices as Logistics Organisations
Department of Posts has undertaken key measures including
modernizing the parcel processing and delivery ecosystem to
improve speed, reliability, and customer experience
प्रव तथ: 04 DEC 2025 3:55PM by PIB Delhi
The Department of Posts has undertaken several initiatives to transform into a major public logistics
organization and strengthen its parcel services nationwide. Key measures include modernizing the parcel
processing and delivery ecosystem to improve speed, reliability, and customer experience through
standardized systems across the country. Last-mile delivery has been enhanced with Nodal Delivery
Centres for mechanized and dedicated parcel delivery. Under the Advanced Postal Technology (APT) 2.0
project, real-time delivery updates, OTP-based delivery, and API integration with e-commerce and other
customers have been introduced. Under the Mail and Parcel Optimization Project (MPOP) end-to-end
process optimization through automation, standardized workflows, and advanced technologies such as
parcel sorters and real-time tracking has been undertaken. The Department is also partnering with major e-
commerce and logistics companies and is serving multiple government ministries, including the Ministry
of MSME, for parcel delivery. Additionally, 1,013 Dak Ghar Niryat Kendras (DGNKs) have been
established to support exports by MSMEs, artisans, self-help groups, and small businesses, especially in
rural and semi-urban areas.
The transformation is an ongoing process and will be implemented phase wise based upon the
recommendations under Mail Parcel Optimization Project. The Department of Posts has launched the
“Know Your DIGIPIN” application. It is the foundational layer of the national Digital Address Digital
Public Infrastructure (DPI).
To develop a DPI for Address-as-a-Service (AaaS) - the array of services associated with address data
management - the Department has finalized a Central Sector Scheme ‘DHRUVA’ that aims to recognize
address information management as a foundational public infrastructure, which is vital for effective
governance, inclusive service delivery, and enhanced user experience.
This information was given the Union Minister of State for Communications and Rural Development Dr.
Pemmasani Chandra Sekhar in a written reply to a question in the Rajya Sabha today.
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MI/ARJ
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