**Summary of Directive for BSNL/MTNL Pensioners Regarding KYP Submission**
The Principal Controller of Communication Accounts (Pr. CCA) Delhi, under the Ministry of Communications, has issued a directive requiring Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) pensioners within the Delhi Circle to submit their "Know Your Pensioner" (KYP) forms. This notice applies specifically to those who have not submitted their forms within the last year.
**Purpose and Importance**
The submission of updated KYP forms is a mandatory requirement for the issuance of the Electronic Pension Payment Order (EPPO). Failure to submit these forms promptly may result in processing delays for pension benefits.
**Submission Methods**
Pensioners can submit their completed KYP forms through any of the following three channels:
1. **Physical Submission:**
* **Pension Lounge:** O/o Pr. CA, Delhi, Prasad Nagar, New Delhi-110005.
* **Pension Lounge:** Eastern Court, Janpath, New Delhi-110001.
2. **Postal Mail:**
* **Address:** Sr. Accounts Officer (PG), O/o Pr. CCA, Delhi, Sanchar Lekha Bhawan, Prasad Nagar, New Delhi-110005.
3. **Email:**
* aopva.ccadl@gov.in
* aopg.ccadl@gov.in
**Required Documentation**
To complete the KYP process, the following documents must be provided:
* Duly filled KYP Forms
* Two (2) recent photographs
* Copy of Aadhar Card
* Copy of PAN Card
* Copy of a cancelled cheque
* Copy of the Pension Payment Order (PPO)
**Contact and Support Information**
For further information or assistance, pensioners may utilize the following contact channels:
* **Toll-Free Number:** 1800 118 119
* **Pensioner Helpline:** 011 25721117
* **WhatsApp Support:** 74288 01010
* **Official Email:** aopg.ccadl@gov.in
Key Entities Referenced
KYP (Know Your Pensioner): A mandatory form submission initiative required for the issuance of Electronic Pension Payment Orders (EPPO) and the timely processing of pension benefits.
Principal Controller of Communication Accounts (Pr. CCA), Delhi: The primary regulatory authority responsible for issuing directions and managing the pension accounts for telecom employees in the Delhi region.
Bharat Sanchar Nigam Limited (BSNL): A key public sector telecommunications company whose pensioners are the primary subjects of this compliance directive.
Mahanagar Telephone Nigam Limited (MTNL): A public sector telecommunications provider whose retired employees in the Delhi Circle must submit updated KYP forms.
Delhi Circle: The specific geographical and administrative jurisdiction defining the applicability of the pension document submission requirements.
Ministry of Communications
Pr. CCA Delhi Issues Directions to BSNL/MTNL
Pensioners for Timely Submission of KYP Forms
Posted On: 29 APR 2026 5:48PM by PIB Delhi
The Principal Controller of Communication Accounts has today informed that the pensioners of Bharat
Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) in Delhi Circle who
have not yet submitted their KYP (Know Your Pensioner) forms during the last one year are required to
submit their KYP forms at the earliest.
KYP forms with latest information are essential for issuance of EPPO. Delay in submission of KYP may
result in delay in processing of pension benefits.
Therefore, all concerned pensioners are requested to submit their KYP form without delay, in either of the
three ways listed below:
1. Physical submission at:
a. Pension Lounge at O/o Pr. CA, Delhi, Prasad Nagar, New Delhi-110005.
b. Pension Lounge- Eastern Court, Janpath, New Delhi-110001.
2. Mail the filled KYP form at the below address:
Sr. Accounts Officer (PG),
O/o Pr. CCA, Delhi,
Sanchar Lekha Bhawan, Prasad Nagar,
New Delhi-110005.
3. Send duly filled KYP form through email : aopva.ccadl-dot[at]gov[dot]in / aopg.ccadl-
dot[at]gov[dot]in
Documents required for KYP:
a. Duly filled KYP Forms
b. Two Photographs
c. Copy of Aadhar Card
d. Copy of PAN Card
e. Copy of cancelled cheque
f. Copy of PPO
For information they may contact on the following:
a. Toll Free Number : 1800 118 119
b. Pensioner Help line Number : 011 25721117
c. Whatsapp number : 74288 01010
d. Email : aopg.ccadl-dot[at]gov[dot]in****
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