Publishing investor charter and disclosure of investor complaints by Merchant Bankers on their websites for private placements of Municipal debt securities

CIRCULAR SEBI/HO/DDHS/DDHS_Div3/P/CIR/2021/0671 November 26, 2021 To, All Registered Merchant Bankers Madam/Sir Sub: Publishing investor charter and disclosure of investor complaints by Merchant Bankers on their websites for private placements of Municipal debt securities 1. With a view to provide investors relevant information about the primary market issuances of municipal debt securities, an Investor Charter has been prepared by SEBI in consultation with Merchant Bankers. 2. This charter is a brief document containing different services to investors at one single place for ease of reference. 3. All registered Merchant Bankers are hereby advised to disclose on their websites, the Investor Charter for private placements of municipal debt securities, as provided at Annexure – A to this circular: 4. Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has also been decided that all the registered Merchant Bankers shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, on each of the aforesaid categories separately as well as collectively, latest by 7th of succeeding month, as per the format enclosed at Annexure – B to this circular. 5. The provisions of this circular shall come into effect from January 01, 2022. 6. This circular is being issued in exercise of powers conferred under Section 11(1) of the Securities and Exchange Board of India Act, 1992, Regulation 30 of SEBI (Issue and Listing of municipal debt securities) Regulations, 2015. Page 1 of 9Investors’ Charter-Pvt Placement- Municipal debt securities 7. This circular is available on the website of the Securities and Exchange Board of India at www.sebi.gov.in under the category “Legal” and under the drop down “Circulars”. Yours faithfully, Deena Venu Sarangadharan Deputy General Manager Department of Debt and Hybrid Securities Tel No. 022-2644-9266 Email Id – deenar@sebi.gov.in Page 2 of 9Investors’ Charter-Pvt Placement- Municipal debt securities Annexure - A PRIVATE PLACEMENT OF MUNICIPAL DEBT SECURITIES VISION STATEMENT: To continuously earn trust of investors and emerge as solution provider with integrity. MISSION STATEMENT: 1. Act in investors’ best interests by understanding needs and developing solutions. 2. Enhance and customise value generating capabilities and services. 3. Disseminate complete information to investors to enable informed investment decision. DESCRIPTION OF ACTIVITIES / BUSINESS OF THE ENTITY Act as Merchant Banker to Private Placement of Municipal debt securities DETAILS OF SERVICES PROVIDED TO INVESTORS 1. The issuer, the debenture trustee, and stock exchanges to host the Placement Memorandum (PM) and compliance reports on their websites. 2. Any special tax benefits (under direct and indirect tax laws) for the investors shall be mentioned in the PM. 3. Material event/ development or change having implications which may affect the issue or the investor’s decision to invest in the municipal debt securities shall be disclosed in the PM. 4. Names, addresses, telephone numbers, contact person, website addresses and e-mail addresses of key intermediaries included in the preliminary placement memorandum (PPM) and the PM. 5. The PM shall contain all material disclosures which are true, correct and adequate to enable the applicants to take an informed investment decision. 6. Issuer can roll-over the municipal debt securities issued as per applicable guidelines. 7. Issuer can recall/redeem prior to maturity as per the call and put option disclosed in the PM. Page 3 of 9Investors’ Charter-Pvt Placement- Municipal debt securities TIMELINES – MUNICIPAL DEBT SECURITIES (PVT. PLACEMENT) Sr. Timeline for which Information where Activity No. activity takes place available 1 Filing of preliminary Website of SEBI and placement memorandum stock exchange(s) - ("PPM") with SEBI and Stock exchanges 2 Filing of PM - Website of SEBI and stock exchange(s) 3 Receipt of funds and within 2 working day - Allotment of municipal debt from issue closure securities 4 Dissemination of all As and when required Issuer, Debenture information and compliance trustee and Stock reports by issuer, debenture exchanges website trustee and stock exchange 5 Commencement of trading within 4 working days Stock Exchanges from issue closure website (please refer to the Listing circular by stock exchanges) 6 Option to roll-over the 21 days prior notice to Stock exchanges securities with the Issuer investors 7 Option to buy back securities after the municipal Placement with the Issuer debt securities are Memorandum issued 8 Call and put option after the municipal Placement debt securities are Memorandum issued 9 Dissemination of all As and when required Issuer, Debenture information and compliance trustee and Stock reports by issuer, debenture exchanges website trustee and stock exchange RIGHTS OF INVESTORS 1. Right of receiving the refund as per the stipulated regulatory timeframe if the listing and trading approval is not received and if delayed, penal interest along with the amount to be received. 2. Receive clear, accurate and easy to understand, issue related documents in order to make a well- informed investment decision. 3. Satisfactory response to investor queries. 4. Right of free transferability, nomination subject to applicable laws and regulations. Page 4 of 9Investors’ Charter-Pvt Placement- Municipal debt securities DOs AND DONTs FOR THE INVESTORS DOs 1. Check the eligibility to apply as per the terms of the PPM and PM and applicable law. 2. Eligible Investors to whom the PM has been issued shall apply for the Issue. 3. The investor is advised to go through and understand the PPM and PM, its terms and conditions, all types of covenants, clauses pertaining to security, events of defaults, cross defaults, etc. thoroughly. 4. Application form duly completed and accompanied with necessary documents are to be submitted to the entity. 5. The name of the applicant’s bank, type of account and account number must be duly completed by the applicant. 6. Abide by the terms and conditions of the investment and timelines involved in the issue process. 7. Ensure accurate updation of demographic details with depositories - including the address, name, investor status, bank account details, PAN, e-mails addresses, contact details etc. 8. Ensure active demat/ broking account before investing, as municipal debt securities will be allotted in dematerialized form. 9. The fund pay-in by the successful bidders will be made only from the bank account(s), which have been provided / updated in the electronic book mechanism system (if issuance through EBP mechanism). 10. Ensure relevant documents as per statutory requirements are submitted for Applications under power of attorney or by limited companies, corporate, trust etc. DON’Ts 1. Do not make an application below the minimum application amount. 2. Do not submit Applications on plain paper or on incomplete or illegible Application Forms. 3. Do not apply if you are not competent to contract under the Indian Contract Act, 1872. 4. Do not submit fictitious applications. 5. Do not make incomplete application. (Application forms without PAN shall be considered incomplete and are liable to be rejected). Page 5 of 9Investors’ Charter-Pvt Placement- Municipal debt securities INVESTOR GRIEVANCE REDRESSAL MECHANISM AND HOW TO ACCESS IT Investor Complaint Issuer (for email ID refer to Placement Memorandum) Scores (https:/scores.gov.in) Stock Exchanges (www.nseindia.com; www.bseindia.com ) Registrar to Issue/Offer (Mainly for post issue/ Merchant Banker allotment related grievances) (for email ID refer to the (refer Placement Document Placement Documents) for email id) TIMELINES FOR RESOLUTION OF INVESTOR GRIEVANCES IN A PRIVATE PLACEMENT OF MUNICIPAL DEBT SECURITIES Sr. • A c St civ oi rty e s No. of calendar No days (https:/scores.gov.in) 1 Investor grievance received by the merchant banker T 2 Merchant banker to identify the concerned person T+1 (company/ intermediary) and it shall be endeavoured to forward the grievance to the said person on T day itself 3 The company/ concerned intermediary to respond to the X merchant banker with an acceptable reply 4 Investor may escalate the pending grievance, if any, to a T+21 senior officer of the merchant banker of rank of Vice President or above 5 Merchant banker, the company/ concerned Between T and X intermediary/ies and the investor shall exchange between themselves additional information related to the grievance, wherever required 6 Merchant Banker to respond to the investor with the reply Upto X+3 7 Best efforts will be undertaken by merchant banker to respond to the grievance within T+30 Page 6 of 9Investors’ Charter-Pvt Placement- Municipal debt securities Nature of investor grievance for which the aforesaid timeline is applicable 1. Non-receipt of refund order(s), interest warrant(s), cheque(s) etc. 2. Non-credit of municipal debt securities in demat account 3. Any other grievance as may be informed from time to time Mode of receipt of investor grievance The following modes of receipt will be considered valid for processing the grievances in the timelines discussed above 1. Letter from the investor addressed to the merchant banker/issuer/stock exchanges/registrar to issue at their address mentioned in the preliminary placement memorandum/placement memorandum, detailing nature of grievance, details of application, details of bank account, date of application etc. 2. E-mail from the investor addressed to the merchant banker at its e-mail address mentioned in the offer document, detailing nature of grievance, details of application, details of bank account, date of application etc. 3. On SEBI SCORES platform Nature of enquiries for which Merchant Banker shall endeavour to resolve such enquiries/ queries promptly during the issue period. 1. Process for applying in the Private placement and making payments 2. Terms of the private placement, allotment methodology, Issue Period, date of allotment, date of listing 3. Any other query of similar nature RESPONSIBILITIES OF INVESTORS (EXPECTATIONS FROM THE INVESTORS) 1. Investors should read the PPM and the PM, application form, and issue related literature carefully and fully before investing. 2. Consult his or her own tax consultant with respect to the specific tax implications. 3. Investors should ensure active demat/ broking account before investing. Page 7 of 9Investors’ Charter-Pvt Placement- Municipal debt securities Annexure – B Format for Investors Complaints Data to be displayed by Registered Merchant Bankers on their respective websites (For each category, separately as well as collectively) Data for every month ending - Received Carried Received Resolved Pending Pending Averag SN from forward during during at the end complaints e from the the of month > 3 month Resolut previous month month* # ion month time^ (in days) 1 Directly from Investors 2 SEBI (SCORES) 3 Stock Exchanges (if relevant) 4 Other Sources (if any) 5 Grand Total Trend of monthly disposal of complaints for the financial year: SN Month Carried Received Resolved Pending at the forward from during the during the end of month # previous month month * month 1 April-YYYY 2 May-YYYY 3 June-YYYY ……. 12 March - YYYY Grand Total ^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month. * Inclusive of complaints of previous months resolved in the current month. # Inclusive of complaints pending as on the last day of the month. Page 8 of 9Investors’ Charter-Pvt Placement- Municipal debt securities Last 3 years’ trend Year Carried Received Resolved Pending at the SN forward from during the during the end of the previous year particular particular year particular year year 1 2018-19 2 2019-20 3 2020-21 Grand Total Page 9 of 9