Executive Summary:
This notification announces the Delhi Electricity Regulatory Commission Supply Code and Performance Standards Third Amendment Regulations, 2018, effective from the date of publication in the official Gazette (December 28, 2018). It amends the 2017 regulations, focusing on compensation for power supply failures and revised procedures for determining and paying compensation amounts. Key changes include sending confirmation messages to consumers after power restoration and modifications to compensation calculation for outages.
Key Points / Main Content:
Confirmation Message:
* After power supply restoration, a confirmation message with the restoration date and time must be sent to the consumer.
Compensation Claims:
* Licensees must publish a list of offices and officers designated to settle compensation claims on their website.
* Compensation payments will be adjusted against the consumer's current or future electricity bills. Non-consumers will be compensated via alternative payment methods approved by the Commission.
* Individuals affected by a licensee's failure to meet performance standards, excluding power supply failures, must file claims within 60 days of the incident.
* Licensees must compensate affected persons within 90 days of claim filing, unless it is determined that compensation is not payable, in which case reasons must be recorded in writing and communicated to the consumer after providing an opportunity for a hearing.
* Aggrieved persons can approach the Forum for redressal of grievances or the Ombudsman if unsatisfied with the Forum's decision.
* If a claim for compensation is upheld by the Forum or Ombudsman, compensation will be determined according to Schedule I of the Regulations, possibly including interest at the bank rate.
* Licensees must pay compensation within 90 days of a direction issued by the Forum or Ombudsman.
Power Supply Failure Compensation:
* For power supply failures, compensation is automatically payable by the licensee to affected consumers without requiring a claim.
* Licensees must include a statement in the current bill detailing scheduled and unscheduled power outages from the previous billing cycle and the compensation amount.
* If the licensee claims the failure was not attributable to them, reasons must be recorded in writing and justified in the statement. A nil outage statement must be provided if no outages occurred.
* Compensation calculation considers the time the first complaint was made by any affected consumer.
* Licensees must identify all affected consumers from their records and pay compensation within 90 days from the last date of the previous billing cycle via bill credit, with a confirmation message to the consumer.
* Aggrieved consumers can approach the Forum or Ombudsman if they believe the power supply failure statement is factually incorrect or if their grievances are not addressed.
* If a claim for power supply failure compensation is upheld by the Forum or Ombudsman, the compensation amount will be Rs. 5000 or five times the originally payable compensation, whichever is higher.
* Licensees must pay compensation within 90 days of a direction from the Forum or Ombudsman.
* Licensees must submit a weekly report to the Commission of all credited compensations.
Amendment of Schedule I:
* Revisions to compensation amounts for power supply failures based on default duration, with different rates for unscheduled, recurring, and scheduled outages.
* Claims are inadmissible for consumers with outstanding dues or those convicted of electricity theft or unauthorized use in the past two years.
* Default periods for compensation calculation are based on calendar days, with compensation for partial days or hours payable on a whole-day or pro-rata basis, respectively.
Impact Analysis:
Licensees:
* Impact: Must implement new procedures for compensation, including website updates, revised billing statements, and automated compensation for power failures.
* Action Required: Update websites with designated officers, modify billing systems, establish processes for recording and justifying non-attributable failures, and submit weekly reports to the Commission.
Consumers:
* Impact: Entitled to automated compensation for power failures and confirmation messages upon restoration. Have avenues for grievance redressal via the Forum and Ombudsman.
* Action Required: File claims within 60 days for performance standard failures (excluding power supply failures), and be aware of the compensation process and eligibility criteria.
Delhi Electricity Regulatory Commission:
* Impact: Responsible for overseeing the implementation of the amended regulations and receiving weekly reports from licensees.
* Action Required: Monitor compliance with the new regulations, review licensee reports, and address consumer grievances.
Key Entities Referenced
Delhi Electricity Regulatory Commission Supply Code and Performance Standards Regulations, 2017: The principal regulations being amended by this notification.
Delhi Electricity Regulatory Commission Supply Code and Performance Standards Third Amendment Regulations, 2018: The title of the regulation being analyzed, amending the 2017 regulations.
Ombudsman: An official to whom consumers can appeal if dissatisfied with the Forum's decision regarding compensation claims.
Forum: A body for redressal of grievances related to compensation claims for failure of performance standards by electricity licensees.
Mayapuri, New Delhi: Location of the Government of India Press.
Delhi Electricity Regulatory Commission: Regulatory body responsible for electricity regulation in Delhi.
Electricity Act, 2003: Indian law governing the electricity sector, cited as the legal basis for the regulations.
Govt. of NCT of Delhi: Government of the National Capital Territory of Delhi, which provided directions under Section 108 of the Electricity Act, 2003.
jftLVªh la- Mh-,y-µ33002@99 Hkkjr ljdkj REGISTERED No. D.L.-33002/99
GOVERNMENT OF INDIA
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EXTRAORDINARY
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PUBLISHED BY AUTHORITY
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DELHI ELECTRICITY REGULATORY COMMISSION
NOTIFICATION
Delhi, the 28th December, 2018
Delhi Electricity Regulatory Commission (Supply Code and Performance Standards)
(Third Amendment) Regulations, 2018
No. F.17(85)/DERC/Engg./2018-19/6213/3195 – Pursuant to the directions received from the Govt. of NCT of
Delhi under Section 108 of the Electricity Act, 2003, the Delhi Electricity Regulatory Commission, in exercise of the
powers conferred by Section 46, 50 read with Section 57, 181(1) and 181(2) of the Electricity Act, 2003 (Act 36 of 2003)
and all other powers enabling it in this behalf, hereby makes the following Regulations to amend the Delhi Electricity
Regulatory Commission (Supply Code and Performance Standards) Regulations, 2017 (hereinafter referred to as “the
Principal Regulations”):
1.0 Short title and commencement:
(1) These Regulations may be called the Delhi Electricity Regulatory Commission (Supply Code and
Performance Standards) (Third Amendment) Regulations, 2018.
(2) These Regulations shall come into effect from the date of their publication in the official Gazette.
2.0 Amendment of Regulation 70 of Principal Regulations:
In regulation 70 of Principal Regulations, after sub-Regulation (7), the following shall be inserted namely:
(8) After restoration of power supply, a confirmation message shall be sent to the consumer with
restoration date and time.
3.0 Amendment of Regulation 76 of Principal Regulations:
Regulation 76 of Principal Regulations ‘Procedure for Determination and payment of compensation amount’
shall be substituted as under:-
76. Procedure for Determination and Payment of compensation amount:-
(1) General:
(i) The Licensee shall upload on its website the list of its offices and designated officers to settle claims
for compensation.[PART III DELHI GAZETTE : EXTRAORDINARY 5
(ii) All payments of compensation shall be made by way of adjustment in current and/or future bills for
supply of electricity raised against CA Number of the consumer:
Provided that in case the compensation is paid to the applicant who is not consumer, the Licensee
shall compensate by any mode of payment other than cash as approved by the Commission.
(2) For failure of standards of performance other than power supply failure:
(i) Any person who is affected by the failure of the Licensee to meet the standards of performance
specified herein and who seeks to claim compensation shall file his claim with the concerned
Licensee within a maximum period of 60 (sixty) days from the date such a person is affected by such
failure of the Licensee to meet the standards of performance.
(ii) The Licensee shall compensate the affected person(s) within a maximum period of 90 (ninety) days
from the date of filing his claim:
Provided that in case the Licensee determines that compensation is not payable to the affected
consumer, the Licensee shall record the reasons in writing after giving opportunity to the consumer of
being heard, giving due justification for their action and communicate the same to the consumer.
(iii) In case the Licensee determines that no compensation is payable to the affected consumer or if the
affected person is aggrieved by non-settlement of his claim, the aggrieved person may approach the
respective Forum for redressal of grievances to seek such compensation.
(iv) If the aggrieved person is not satisfied with the decision of the Forum, the affected consumer may
approach the Ombudsman for redressal of his grievance.
(v) In case the claim for compensation for violation of standards of performance is upheld by the Forum
or Ombudsman, as the case may be, after following due process of Law, the compensation shall be
determined in accordance with the Schedule-I of these Regulations:
Provided that the Forum or the Ombudsman may in addition to the compensation, award interest at the
bank rate for the period from date when the compensation became first due.
(vi) The compensation shall be payable by the licensee but not later than 90 (ninety) days from the date of
a direction issued by the Forum or by the Ombudsman, as the case may be.
(3) For failure of standards of performance for restoration of power supply:
(i) In case the licensee fails to meet the standards for restoration of power supply, the compensation
shall be payable automatically by the licensee to all the affected consumers, without requiring a
claim to be filed by the consumer.
(ii) The licensee shall enclose a statement of (i) scheduled power outages, (ii) unscheduled power
outage separately occurred during previous billing cycle and the amount of compensation payable to
the consumer in each instance to the current bill:
Provided that in all such cases where the Licensee claims that the power supply failure is not
attributable to him, the Licensee shall record the reasons in writing, for each instance giving due
justification for their action in the above statement:
Provided further that if there is no outage during the previous billing cycle, a statement indicating
nil outage shall be enclosed by the distribution licensee to the bill.
(iii) Where failure of power supply is affecting one consumer or more than one consumer, the default for
the purpose of computing compensation shall be considered from the time first complaint is made
by any of the affected consumer.
(iv) In case a group of consumers is affected, the licensee shall identify all the affected consumers from
their own records.
(v) The licensee shall pay compensation to all the affected consumers within 90 days from the last date
of previous billing cycle for which statement of compensation was enclosed, by way of credit in the
bill for supply of electricity raised against the CA number of the consumer. A confirmation message
to the consumer shall also be sent.
(vi) In case the Licensee determines that no compensation is payable to affected consumers or if the
affected person is aggrieved by non-redressal of his grievances or the affected consumer believes6 DELHI GAZETTE : EXTRAORDINARY PART III]
that the statement enclosed for power supply failure is factually incorrect, the aggrieved person may
approach the respective Forum for redressal of grievances to seek such compensation.
(vii) If the aggrieved person is not satisfied with the decision of the Forum, the affected consumer may
approach the Ombudsman.
(viii) Where the claim for compensation for violation of standards of performance for power supply
failure is upheld by the Forum or Ombudsman, as the case may be, after following due process of
Law, the amount of compensation in such cases shall be Rs. 5000/- or five times of the
compensation payable originally, whichever is higher.
(ix) The compensation shall be payable by the licensee but not later than 90 (ninety) days from the date
of a direction issued by the Forum or by the Ombudsman, as the case may be.
(x) The licensee shall submit a report to the Commission of all such credited compensations on weekly
basis.
4.0 Amendment of Schedule-I of Principal Regulations:
(1) In Schedule-I of Principal Regulations on ‘Guaranteed Standards of performance and Compensation to
Consumers in case of default’, Point no. 14 on ‘Power Supply Failure’ and ‘Note’ shall be substituted as under:-
“14. Power Supply Failure
(a) Compensation for power supply failure, standard for restoration and compensation payable for a consumer
shall be as under:
Sl. No. Service Area Standard for Computation of Compensation payable
restoration of period of default to the consumer for the
power supply period of default in case
of violation of standard
(1) (2) (3) (4) (5)
(i) Unscheduled power Within One Hour After lapse of one Rs. 50 per hour per
failure for any reason hour for a day from consumer for the first
whatsoever, for a single the time 1st complaint two hours of default.
time during an entire day, has made by any of the Thereafter, Rs. 100 per
except the exemption as affected consumer. hour per consumer.
mentioned at Regulation
83
(ii) Re-occurrence of Immediate Immediately after 1st Rs. 50 per hour per
Unscheduled power complaint has made by consumer for the first
failure for any reason any of the affected two hours of default.
whatsoever, to same consumer. Thereafter, Rs. 100 per
consumer on same day, hour per consumer.
except the exemption as
mentioned at Regulation
83
(iii) Scheduled power outages Within 12 hours or From the lapse of 12 Rs. 50 per hour per
restoration of power hours from the consumer for the first
supply by 6PM in a scheduled start of two hours of default.
day maintenance or after Thereafter, Rs. 100 per
6PM of the day hour per consumer.
whichever is earlier
(iv) Restoration of supply After lapse of 3 hours Rs. 50 per hour per
within three hours from the time consumer for the first
either by bypassing consumer has made two hours of default.
the burnt meter or by the complaint Thereafter, Rs. 100 per
Replacement of burnt installing temporary hour per consumer
meter or stolen meter meter.
(v) Meter to be replaced After lapse of 3 days Rs.50 for each day of
within three days from the time default
consumer has made
the complaint[PART III DELHI GAZETTE : EXTRAORDINARY 7
(b) Any claim arising on account of power failure shall not be admissible for those consumers who have
outstanding dues upto preceding billing cycle, or have been, during last two years, either convicted for theft of
electricity or finally assessed for Unauthorised Use of Electricity.
Note:
(i) For the purpose of determination of compensation to the consumer in case of violation of standard, the days
beyond the standard for period of default shall be taken as calendar days.
(ii) Where the compensation payable has been specified based on default in days and the default is for a part of the
day, the compensation shall be payable for the whole day.
(iii) Where the compensation payable has been specified based on default in hours and the default is for a part of the
hour, the compensation shall be payable on pro-rata basis.”
MAHENDER SINGH, Secy.
Note: The Principal Regulations were published on 17th August, 2017 in the Delhi Gazette, Extraordinary, Part III at
N.C.T.D. No. 218, 1st Amendment Regulations were published on 16th February, 2018 in the Delhi Gazette,
Extraordinary, Part III at N.C.T.D. No. 447 and 2nd Amendment Regulations were published on 15th October,
2018 in the Delhi Gazette, Extraordinary, Part III at N.C.T.D. No. 633.
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064
and Published by the Controller of Publications, Delhi-110054.