**Executive Summary**
This press release, dated February 13, 2026, announces that the Reserve Bank of India (RBI) has imposed a monetary penalty of ₹3.80 lakh on Navi Finserv Limited for non-compliance with the RBI's directions on ‘Recovery Agents.' This penalty was imposed following a statutory inspection conducted with reference to the company's financial position as of March 31, 2024. The penalty is a result of contacting customers during prohibited hours.
**Key Points / Main Content**
* **Monetary Penalty:**
* RBI imposed a monetary penalty of ₹3.80 lakh on Navi Finserv Limited.
* The penalty was issued via an order dated February 10, 2026.
* **Reason for Penalty:**
* Non-compliance with certain provisions of the directions issued by RBI on ‘Recovery Agents'.
* The company contacted customers after 7:00 p.m. and before 8:00 a.m. for recovery of overdue loans and did not follow the due protocol while sending messages to customers.
* **Legal Basis:**
* The penalty was imposed under powers conferred on RBI under section 58G(1)(b) read with section 58B(5)(aa) of the Reserve Bank of India Act, 1934.
* **Inspection Details:**
* The statutory inspection of the company was conducted by RBI with reference to its financial position as on March 31, 2024.
* **RBI's Stance:**
* The action is based on deficiencies in regulatory compliance.
* The penalty does not pronounce upon the validity of any transaction between the company and its customers.
* The imposition of the penalty does not preclude RBI from initiating further action against the company.
**Impact Analysis**
**Navi Finserv Limited**
* **Impact:** Faces a monetary penalty of ₹3.80 lakh due to non-compliance with RBI directions on 'Recovery Agents,' potentially impacting its financial resources and reputation.
* **Action Required:** Must pay the monetary penalty.
**Customers of Navi Finserv Limited**
* **Impact:** The announcement clarifies that the penalty does not impact the validity of transactions between Navi Finserv and its customers.
* **Action Required:** No specific action is required.
Key Entities Referenced
Reserve Bank of India (RBI): The regulator that imposed the monetary penalty.
Navi Finserv Limited: The company on which the monetary penalty was imposed.
Recovery Agents: Directions issued by RBI on this topic were not complied with by Navi Finserv Limited.
Reserve Bank of India Act, 1934: The act under which the penalty was imposed, specifically Sections 58G(1)(b) and 58B(5)(aa).
Mumbai: Location of RBI's Department of Communication issuing the press release.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
February 13, 2026
RBI imposes monetary penalty on Navi Finserv Limited
The Reserve Bank of India (RBI) has, by an order dated February 10, 2026,
imposed a monetary penalty of ₹3.80 lakh (Rupees Three Lakh Eighty Thousand
only) on Navi Finserv Limited (the company) for non-compliance with certain
provisions of the directions issued by RBI on ‘Recovery Agents’. This penalty has
been imposed in exercise of powers conferred on RBI under section 58G(1)(b) read
with section 58B(5)(aa) of the Reserve Bank of India Act, 1934.
The statutory inspection of the company was conducted by RBI with reference to
its financial position as on March 31, 2024. Based on supervisory findings of non-
compliance with RBI directions and related correspondence in that regard, a notice
was issued to the company advising it to show cause as to why penalty should not be
imposed on it for its failure to comply with the said directions.
After considering the company’s reply to the notice, oral submissions made during
the personal hearing, RBI found that the following charge against the company was
sustained, warranting imposition of monetary penalty:
The company contacted customers after 7:00 p.m. and before 8:00 a.m. for
recovery of overdue loans and did not follow the due protocol while sending
messages to customers.
This action is based on deficiencies in regulatory compliance and is not intended
to pronounce upon the validity of any transaction or agreement entered into by the
company with its customers. Further, imposition of this monetary penalty is without
prejudice to any other action that may be initiated by RBI against the company.
(Brij Raj)
Press Release: 2025-2026/2113 Chief General Manager